Name: EverHelp
Address: Kyrylivska Street 40, Kyiv, Ukraine, 02000, UA
Telephone: +380990060342
Price range: < $25
Rating: 5.0

Your trusted customer support outsourcing partner

Our approach to customer support is simple — it must be tied to business goals. No matter the size or location of your business, we set up a support model that meets your specific needs.

EverHelp offers 24/7 coverage across all key customer channels, delivering support in 30+ languages via email, live chat, phone, social media, proprietary CMS platforms, and more. Our services include strict quality control to ensure your brand is represented the way you intend.

Min project size
$5,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Kyiv, Ukraine
Year founded
Founded 2021
Languages
Timezones

Overview by:

Nataliia Onyshkevych

Chief Executive Officer About the Team

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EAT: Eastern African Time (EAT)

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EET: Eastern European Time (EET)

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SST: Solomon Standard Time (SST)

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Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.9 /5

What Clients Have Said

EverHelp offers competitive pricing and good value for cost, catering to various client sizes. Clients appreciate their budget-friendly solutions while noting significant improvements in support efficiency and customer satisfaction. Specific project costs were not disclosed, but overall satisfaction with pricing was highlighted across multiple reviews.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 34 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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EverHelp Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 4.9
Cost 4.9
Willing to Refer 4.9

Top Mentions

Review Highlights

Detailed and Transparent Reporting

EverHelp provides detailed and transparent reporting, offering clients clear insights into performance metrics and areas for improvement. This transparency fosters trust and facilitates data-driven decision-making.
Areas for Improvement in Technical Onboarding

Some clients mentioned initial delays during the technical onboarding phase. While these were resolved, earlier completion of technical setups could enhance the onboarding experience and ensure smoother transitions.
Strong Cultural Fit with Clients

EverHelp's cultural alignment with clients is frequently noted as a key strength. Their ability to match company values and work seamlessly with diverse teams is a significant factor in successful collaborations.
Effective Use of Automation

EverHelp leverages automation to handle repetitive tasks, freeing up their team to focus on complex issues. This strategic use of technology enhances efficiency and service quality, contributing to faster resolution times and better customer experiences.
Dedicated and Passionate Team

Clients note the dedication and passion of EverHelp's team. Their commitment to understanding client needs and providing tailored support is highlighted, making them feel like an extension of the client's organization rather than an external vendor.
High Retention Rates and Positive Feedback

The company has achieved high retention rates and positive client feedback, attributed to their effective support solutions and the ability to meet and exceed client expectations consistently.

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EverHelp Reviews

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Back Office Outsourcing Call Center Services Customer Service Outsourcing
$10,000 to $49,999
May 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"They have proved to be a reliable provider without any major issues."

May 16, 2024

Marketing Manager, Lovat

Tetiana Buchynska

Business services
Edinburgh, Scotland
11-50 Employees
Online Review
Verified

EverHelp provides 24/7 live chat support for a tax compliance solutions company. The goal is to achieve rapid deployment and scalable growth within the organization.

EverHelp’s efforts have been met with positive acclaim. The team offers seamless, round-the-clock customer support and responds to any necessary adjustments. Communication is efficient through email. They are actively involved, customer-centric, and committed to staff welfare.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Lovat

Describe what your company does in a single sentence.

I am the Manager at LOVAT Software, which provides a user-friendly solution for handling tax compliance outside one's home country.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

Sales support

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

High ratings
Pricing fit our budget

How many teammates from EverHelp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our requirement was for tier-1 live chat support available 24/7 at a reasonable cost, capable of rapid deployment and scalable growth alongside our organization. We also implemented other channels of support coverage to target the SLA.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We sought EverHelp to provide round-the-clock customer support primarily through live chat.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Collaboration proceeded smoothly; our manager remained actively involved and responsive to any necessary adjustments.

What was your primary form of communication with EverHelp?

Virtual Meeting

What did you find most impressive or unique about this company?

They have proved to be a reliable provider without any major issues, and their evident commitment to staff welfare is commendable. Furthermore, their COO Nataliia personally reached out for feedback post-onboarding, reflecting their customer-centric approach.

Are there any areas for improvement or something EverHelp could have done differently?

No concerns were identified.

RATINGS

5.0

Customer Service Outsourcing
$10,000 to $49,999
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"Their dedication to effective communication, coupled with their efficiency, sets them apart."

May 15, 2024

Head of Marketing, Telecommunications Company

Anonymous

Telecommunications
Warsaw, Poland
11-50 Employees
Online Review
Verified

EverHelp provides customer service support to a telecommunications company. The team manages the client's phone, email, and chat support in different languages.

EverHelp's customer service support has helped the client improve their resolution rate and customer satisfaction. They've also enabled the client to receive more positive reviews and five-star feedback. Moreover, the team demonstrates professionalism, responsiveness, efficiency, and dedication.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of a telecommunications company

Describe what your company does in a single sentence.

Virtual phone numbers for calls and sms

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

We hired EverHelp to handle phone, email, and chat customer support in various languages.

SOLUTION

How did you find EverHelp?

Online Search
Referral

Why did you select EverHelp over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EverHelp stood out with their strong recommendations. Their services promised tangible benefits, aligning with our objectives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since engaging EverHelp, our resolution rate has improved significantly. We've received more positive reviews and witnessed higher customer satisfaction, evidenced by 5-star feedback messages.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintain professionalism and responsiveness in their communication.

What was your primary form of communication with EverHelp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their dedication to effective communication, coupled with their efficiency, sets them apart.

Are there any areas for improvement or something EverHelp could have done differently?

None come to mind.

RATINGS

5.0

Back Office Outsourcing Call Center Services Customer Service Outsourcing
Confidential
Feb. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Everything is done on time."

Oct 17, 2023

Manager, Women Clothing Company

Daria Zolotarova

Other industries
Kyiv, Ukraine
11-50 Employees
Online Review

EverHelp provides call center services for a women's clothing company. The team manages user queries, offers support, develops workflows, integrates technical solutions, and generates reports.

EverHelp has shown high flexibility, openness to new suggestions, and a proactive attitude toward project improvements. Each team member is genuinely interested in the project, trying to understand its specifics to provide the best possible customer support.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a Manager of Lumi

Describe what your company does in a single sentence.

We help women to feel confident with their appearance and style.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

Provide support to our users on different requests
Improve product metrics by resolving users’ issues

SOLUTION

How did you find EverHelp?

Referral

Why did you select EverHelp over others?

High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from EverHelp were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

handle user queries and provide timely support
resolve user problems
inform about possible improvements to the product
build workflows
improve user retention rates
create scripts and macros for processing requests
integrate new technical solutions
work with user feedback
prepare reports upon request

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of tickets processed with target First
Response Time and Customer Satisfaction Score,
Retention rates

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have a project schedule with specific deadlines. Everything is done on time.

What was your primary form of communication with EverHelp?

Virtual Meeting

What did you find most impressive or unique about this company?

Very flexible approach, open to new suggestions and proactive in looking for project improvements. Each team member is genuinely interested in the project, trying to better understand its specifics in order to provide the best customer support.

Are there any areas for improvement or something EverHelp could have done differently?

I can't really note anything at this point, as the team is very open to feedback and is committed to doing everything they can to help users.

RATINGS

5.0

Customer Service Outsourcing
Less than $10,000
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Everything is on time, and their response and fit are perfect."

Oct 13, 2023

CEO, PlantIn

Mykhaylo Grynets

Other industries
Cyprus
11-50 Employees
Online Review
Verified

EverHelp provides customer service support to a plant lovers community. They respond to end customers' queries and needs.

EverHelp has helped the client speed up their response time and reduce negative feedback, increasing customer satisfaction threefold. Their team responds promptly to the end customers, even during their busiest hours. They're also client-oriented and dedicated to helping the client meet their goals.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of PlantIn

Describe what your company does in a single sentence.

World largest plant lovers community

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

Support for users

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

Good value for cost

How many teammates from EverHelp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EverHelp has truly transformed our customer service experience. We're now able to respond promptly, even during the busiest hours. Our customer satisfaction has skyrocketed, tripling in no time! I'm genuinely thrilled by EverHelp's dedication to helping us achieve our business goals. I recommend it to all businesses that prioritize exceptional customer service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Speed up in response time
Reduced the amount of negative feedback

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything is on time, and their response and fit are perfect.

What was your primary form of communication with EverHelp?

Virtual Meeting

What did you find most impressive or unique about this company?

Client orientation

Are there any areas for improvement or something EverHelp could have done differently?

Everything is perfect

RATINGS

5.0

Customer Service Outsourcing
Confidential
Aug. 2023 - Ongoing

4.5

Quality: 4.5

Schedule: 5.0

Cost: 4.0

Willing to Refer: 4.5

"EverHelp has not only met but exceeded our expectations in terms of both speed and quality."

Oct 12, 2023

Product Owner, Digital Services Company

Vitaliia Hrebnieva

Information technology
Las Vegas, Nevada
1-10 Employees
Online Review

EverHelp provides customer service outsourcing support for a digital services company. They're responsible for responding to customer emails and analyzing growth points.

EverHelp's support has boosted the client's customer engagement, exceeding their expectations. The team impresses the client with their strong understanding of their business and ability to work efficiently without sacrificing the quality of their work.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Product owner

Describe what your company does in a single sentence.

Digital services and education

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

Quick response time in support

SOLUTION

How did you find EverHelp?

Referral

Why did you select EverHelp over others?

High ratings
Close to my geographic location
Great culture fit
Good value for cost
Referred to me

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Response to users emails
Analysis of growth points

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our partnership with this company has resulted in an even higher level of customer engagement than we initially anticipated.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EverHelp has not only met but exceeded our expectations in terms of both speed and quality.

What was your primary form of communication with EverHelp?

Virtual Meeting

What did you find most impressive or unique about this company?

Processed understanding

Are there any areas for improvement or something EverHelp could have done differently?

Don’t know

RATINGS

4.5

Customer Service Outsourcing
Confidential
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

''Guys from EverHelp are super proactive.''

Oct 10, 2023

CEO, Boosters

Misha Galian 🇺🇦

Information technology
Kyiv, Ukraine
51-200 Employees
Online Review
Verified

An IT company has hired EverHelp for customer service outsourcing. The team helps the client with customer communication,0 answering their requests in app stores, emails, and chats.

EverHelp's team resolves 12,000 monthly tickets, has a two-minute response time, and gets high customer retention rates. EverHelp is proactive and result-oriented and communicates via in-person and virtual meetings. The client also praises the team's value delivery.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Boosters

Describe what your company does in a single sentence.

We are an IT company developing and promoting consumer products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

High-quality customer relationships
Source of information for products improvements

SOLUTION

How did you find EverHelp?

Referral

Why did you select EverHelp over others?

Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned

How many teammates from EverHelp were assigned to this project?

10+

Describe the scope of work in detail. Please include a summary of key deliverables.

EverHelp supports our communication with customers on a high level: we answer all customer requests in app stores, emails, and chats within 2 minutes and solve them in hours.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

12k tickets resolved per month
up to 2 minutes response time
higher rates of customers retention

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Guys from EverHelp are super proactive and result oriented

What was your primary form of communication with EverHelp?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They are mad at value delivering.

Are there any areas for improvement or something EverHelp could have done differently?

none

RATINGS

5.0

Call Center Services Customer Service Outsourcing
Confidential
Mar. - Sep. 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"They grasped our brand identity effortlessly."

Oct 10, 2023

Department Head, Q&A Marketplace

Anonymous

Information technology
Kyiv, Ukraine
11-50 Employees
Online Review
Verified

EverHelp provided call center services for a Q&A marketplace. Their team handled over 150 incoming calls.

Thanks to EverHelp, the client's call acceptance rate grew to over 97% while call duration and pick-up time were reduced to less than five minutes. The team seamlessly integrated into the internal processes and maintained the brand vibe consistently. They were professional and communicative.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a Department Head of an information technology company

Describe what your company does in a single sentence.

Q&A marketplace where people can get high-quality online consultations from top professionals 24/7.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

to provide a 24/7 team to handle inbound calls

SOLUTION

How did you find EverHelp?

Referral

Why did you select EverHelp over others?

Close to my geographic location
Great culture fit
Referred to me
Company values aligned

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Handling 150+ incoming calls

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Call Acceptance Rate > 97%
Call Duration <5 min
Call Pick-up Time < 3min

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No concerns here

What was your primary form of communication with EverHelp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They seamlessly integrated into our internal processes. They grasped our brand identity effortlessly and consistently maintained our brand vibe throughout.

Are there any areas for improvement or something EverHelp could have done differently?

No comments here

RATINGS

5.0

Showing 41-47 of 47 Reviews

Our Story

For us, customer support is about helping businesses grow. We use AI where it truly helps and combine it with human care – so customers feel at ease and companies can rely on the results.

We don’t believe outsourcing means settling for less. When done right, it comes down to smart decisions and measurable outcomes.

Over 90% of our team stays long term, building deep industry knowledge. When you work with us, you get professionals who care not only about your customers, but also about your goals.

Meet the Team

Nataliia grew from frontline agent to CEO, so she knows literally everything about customer support. She's the heart of EverHelp, and has already helped 100+ businesses build and scale operations that deliver real results.

Andrew has a decade of experience turning client needs into the right setups. He has a real talent for asking the right questions and building from there. Whatever you're looking for, he'll find an approach that fits your business.

Mariia is the nicest person we’ve ever met. She’ll walk you through everything – from first questions to final setup – and make sure the outcome works for you. She’s your go-to person from day one.

What Sets Us Apart

Flexible support that adapts to your needs

Whatever your business needs today, we have a model designed to match them. You can scale up or down as your circumstances change – with no lock-ins or long-term contracts.

High-quality interactions that build loyalty

We believe support is as much about quality as it is about speed. That’s why we assign dedicated QC agents to every client and review nearly 100% of requests to ensure each interaction meets both customer and business expectations.

AI that delivers real results

We know everything about customer support – and we taught that to AI. With our proprietary AI agent, Evly, you can automate up to 85% of requests with 96% accuracy. There’s no "one-size-fits-all" approach – we set up what actually works for your business.

Quick Facts

5 years in business

Tools and Technology

Zendesk

Zapier

HubSpot

Salesforce

Intercom

Freshdesk

Slack

Notion

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Verified Client Reviews: 30

Overall Review Rating: 5

Source: Clutch

Last Updated: April 15, 2026

Business Entity

Business Entity Name	Everhelp Limited
Jurisdiction of Formation	Gibraltar
Date of Formation	July 18, 2023
Status	Active
Last Updated	February 19, 2025
ID	123618 (REID no: GICO.123618-63)

Credit Report Results

International Credit Risk Assessment	High Risk
Source	Creditsafe
Last Updated	February 19, 2025

*Clutch performed additional verification on this company and confirmed that there are no negative legal filings or large outstanding debts. This company has also received 3 or more verified reviews on our platform.

Learn More About The Clutch Verification Process

Locations (2)

Kyrylivska Street 40 Kyiv, Ukraine 02000

251 - 300

Contact EverHelp

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

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EverHelp

Your trusted customer support outsourcing partner

Overview by:

22 Languages that we service

38 Timezones that we service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

EverHelp Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Detailed and Transparent Reporting

Areas for Improvement in Technical Onboarding

Strong Cultural Fit with Clients

Effective Use of Automation

Dedicated and Passionate Team

High Retention Rates and Positive Feedback

Reviews mentioning:

EverHelp Reviews

Live Chat Support for Tax Compliance Solutions Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for Telecommunications Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Women Clothing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for Plant Lovers Community

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for Digital Services Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for IT Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Q&A Marketplace

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

Meet the Team

Nataliia OnyshkevychChief Executive Officer

Andrew PanteleienkoChief Commercial Officer

Mariia PrybylskaSales Manager

What Sets Us Apart

Quick Facts

Tools and Technology

Verification