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Your trusted customer support outsourcing partner

Our approach to customer support is simple — it must be tied to business goals. No matter the size or location of your business, we set up a support model that meets your specific needs.

EverHelp offers 24/7 coverage across all key customer channels, delivering support in 30+ languages via email, live chat, phone, social media, proprietary CMS platforms, and more. Our services include strict quality control to ensure your brand is represented the way you intend.

  • Min project size
    $5,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    Kyiv, Ukraine
  • Year founded
    Founded 2021
  • Languages
  • Timezones

Overview by:

Reviewer avatar
Nataliia Onyshkevych
Chief Executive Officer About the Team

22 Languages that we service

  • Bulgarian
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • Estonian
  • Finnish
  • French
  • German
  • Hungarian
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Slovakian
  • Spanish
  • Swedish
  • Ukrainian
  • Serbian
  • Georgian
  • Slovenian

38 Timezones that we service

ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
AKST
Alaska Standard Time (AKST)
ART
(Arabic) Egypt Standard Time (ART)
AST
Arabia Standard Time (AST)
AET
Australia Eastern Time (AET)
BST
Bangladesh Standard Time (BST)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CET
Central European Time (CET)
CNT
Canada Newfoundland Time (CNT)
COT
Colombia Time (COT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
GST
Gulf Standard Time (GST)
HST
Hawaii Standard Time (HST)
IDT
Israel Daylight Time (IDT)
IET
Indiana Eastern Standard Time (IET)
IST
India Standard Time (IST)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
PLT
Pakistan Lahore Time (PLT)
SAST
South African Standard Time (SAST)
SGT
Singapore Standard Time (SGT)
SST
Solomon Standard Time (SST)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)

2 Locations

  • Kyiv , Ukraine
  • Lisboa , Portugal

Industries
Information technology
35%
eCommerce
30%
Consumer products & services
10%
Hospitality & leisure
10%
Other industries
10%
Gambling
5%
Clients
Midmarket ($10M - $1B)
60%
Small Business (<$10M)
30%
Enterprise (>$1B)
10%

Pricing Snapshot

Min. project size $5,000+
Avg. hourly rate < $25 /hr
Rating for cost 4.9 /5

What Clients Have Said

EverHelp offers competitive pricing and good value, fitting various budgets. Clients report reduced operational costs and improved efficiency, with many citing high satisfaction from prompt responses and effective support. Specific project costs and sizes were not detailed, but the overall feedback emphasizes affordability and quality service.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 34 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Select a service to see pricing information

EverHelp Review Insights

Overall Review Rating

5.0
  • Quality 5.0
  • Schedule 4.9
  • Cost 4.9
  • Willing to Refer 4.9

Top Mentions

Review Highlights

  • Comprehensive Knowledge Base Development

    EverHelp excels in creating user-friendly knowledge bases that empower customers with self-service options, leading to improved support efficiency and reduced repetitive inquiries.

  • Proactive Workflow Improvements

    Clients commend EverHelp for identifying and suggesting improvements in customer support workflows, which reduce support load and enhance efficiency over time.

  • Positive Client Relationships

    EverHelp is appreciated for its client-oriented approach, maintaining strong relationships through effective communication, empathy, and responsiveness to feedback.

  • Challenges with Initial Setup

    Some clients noted initial delays during the onboarding phase due to alignment and setup requirements, but these were resolved quickly and did not affect overall project success.

  • Effective Training and Onboarding

    Clients highlight EverHelp's ability to quickly onboard and train support teams, ensuring they align with client expectations and deliver high-quality service.

  • Efficient Response Times

    EverHelp is noted for significantly reducing response times across various support channels, leading to increased customer satisfaction and fewer unresolved inquiries.

EverHelp Reviews

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Services
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Industry
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Customer Support & Sales Services for Cloud SaaS Company

  • Customer Service Outsourcing
  • Confidential
  • June 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their readiness and willingness to assist us are consistently impressive."

May 16, 2024
Customer Success Manager, Skyvia
Darina Black
Verified
  • Other industries
  • Prague, Czech Republic
  • 51-200 Employees
  • Online Review
  • Verified

EverHelp provides customer support and sales services for a cloud SaaS company. The team helps the client’s customers resolve issues. Their goal is to enhance the client’s sales and operational efficiency.

Live Chat Support for Tax Compliance Solutions Company

  • Back Office Outsourcing Call Center Services Customer Service Outsourcing
  • Claims Processing
    +3
  • $10,000 to $49,999
  • May 2023 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
4.5
Willing to Refer
5.0

"They have proved to be a reliable provider without any major issues."

May 16, 2024
Marketing Manager, Lovat
Tetiana Buchynska
Verified
  • Business services
  • Edinburgh, Scotland
  • 11-50 Employees
  • Online Review
  • Verified

EverHelp provides 24/7 live chat support for a tax compliance solutions company. The goal is to achieve rapid deployment and scalable growth within the organization.

Customer Service Outsourcing for Telecommunications Company

  • Customer Service Outsourcing
  • $10,000 to $49,999
  • Jan. 2023 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0

"Their dedication to effective communication, coupled with their efficiency, sets them apart."

May 15, 2024
Head of Marketing, Telecommunications Company
Anonymous
Verified
  • Telecommunications
  • Warsaw, Poland
  • 11-50 Employees
  • Online Review
  • Verified

EverHelp provides customer service support to a telecommunications company. The team manages the client's phone, email, and chat support in different languages.

Call Center Services for Women Clothing Company

  • Back Office Outsourcing Call Center Services Customer Service Outsourcing
  • Chat Support Services
    +2
  • Confidential
  • Feb. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Everything is done on time."

Oct 17, 2023
Manager, Women Clothing Company
Daria Zolotarova
  • Other industries
  • Kyiv, Ukraine
  • 11-50 Employees
  • Online Review

EverHelp provides call center services for a women's clothing company. The team manages user queries, offers support, develops workflows, integrates technical solutions, and generates reports.

Customer Service Outsourcing for Plant Lovers Community

  • Customer Service Outsourcing
  • Less than $10,000
  • Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Everything is on time, and their response and fit are perfect."

Oct 13, 2023
CEO, PlantIn
Mykhaylo Grynets
Verified
  • Other industries
  • Cyprus
  • 11-50 Employees
  • Online Review
  • Verified

EverHelp provides customer service support to a plant lovers community. They respond to end customers' queries and needs.

Customer Service Outsourcing for Digital Services Company

  • Customer Service Outsourcing
  • Email Support Services
  • Confidential
  • Aug. 2023 - Ongoing
4.5
Quality
4.5
Schedule
5.0
Cost
4.0
Willing to Refer
4.5

"EverHelp has not only met but exceeded our expectations in terms of both speed and quality."

Oct 12, 2023
Product Owner, Digital Services Company
Vitaliia Hrebnieva
  • Information technology
  • Las Vegas, Nevada
  • 1-10 Employees
  • Online Review

EverHelp provides customer service outsourcing support for a digital services company. They're responsible for responding to customer emails and analyzing growth points.

Customer Service Outsourcing for IT Company

  • Customer Service Outsourcing
  • Chat Support Services
    +2
  • Confidential
  • Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

''Guys from EverHelp are super proactive.''

Oct 10, 2023
CEO, Boosters
Misha Galian 🇺🇦
Verified
  • Information technology
  • Kyiv, Ukraine
  • 51-200 Employees
  • Online Review
  • Verified

An IT company has hired EverHelp for customer service outsourcing. The team helps the client with customer communication,0 answering their requests in app stores, emails, and chats.

Call Center Services for Q&A Marketplace

  • Call Center Services Customer Service Outsourcing
  • Email Support Services
    +1
  • Confidential
  • Mar. - Sep. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0

"They grasped our brand identity effortlessly."

Oct 10, 2023
Department Head, Q&A Marketplace
Anonymous
Verified
  • Information technology
  • Kyiv, Ukraine
  • 11-50 Employees
  • Online Review
  • Verified

EverHelp provided call center services for a Q&A marketplace. Their team handled over 150 incoming calls.

Showing 41-48 of 48 Reviews

Our Story

For us, customer support is about helping businesses grow. We use AI where it truly helps and combine it with human care – so customers feel at ease and companies can rely on the results.

We don’t believe outsourcing means settling for less. When done right, it comes down to smart decisions and measurable outcomes.

Over 90% of our team stays long term, building deep industry knowledge. When you work with us, you get professionals who care not only about your customers, but also about your goals.

Meet the Team

Nataliia Onyshkevych

Nataliia OnyshkevychChief Executive Officer

Nataliia grew from frontline agent to CEO, so she knows literally everything about customer support. She's the heart of EverHelp, and has already helped 100+ businesses build and scale operations that deliver real results.

Andrew Panteleienko

Andrew PanteleienkoChief Commercial Officer

Andrew has a decade of experience turning client needs into the right setups. He has a real talent for asking the right questions and building from there. Whatever you're looking for, he'll find an approach that fits your business.

Mariia Prybylska

Mariia PrybylskaSales Manager

Mariia is the nicest person we’ve ever met. She’ll walk you through everything – from first questions to final setup – and make sure the outcome works for you. She’s your go-to person from day one.

What Sets Us Apart

Flexible support that adapts to your needs

Whatever your business needs today, we have a model designed to match them. You can scale up or down as your circumstances change – with no lock-ins or long-term contracts.

High-quality interactions that build loyalty

We believe support is as much about quality as it is about speed. That’s why we assign dedicated QC agents to every client and review nearly 100% of requests to ensure each interaction meets both customer and business expectations.

AI that delivers real results

We know everything about customer support – and we taught that to AI. With our proprietary AI agent, Evly, you can automate up to 85% of requests with 96% accuracy. There’s no "one-size-fits-all" approach – we set up what actually works for your business.

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More
Verified Client Reviews
31
Overall Review Rating
5
Source
Clutch
Last Updated
June 3, 2026

Business Entity

Business Entity Name Everhelp Limited
Jurisdiction of Formation Gibraltar
Date of Formation July 18, 2023
Status Active
Last Updated February 19, 2025
ID 123618 (REID no: GICO.123618-63)

Credit Report Results

International Credit Risk Assessment High Risk
Source Creditsafe
Last Updated February 19, 2025

*Clutch performed additional verification on this company and confirmed that there are no negative legal filings or large outstanding debts. This company has also received 3 or more verified reviews on our platform.

Learn More About The Clutch Verification Process

Locations (2)

Kyrylivska Street 40 KyivUkraine 02000

251 - 300

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