Top BPO Companies in Ethiopia

Ratings Updated: April 25, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Ethiopia

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

See all 28 projects
Reviews mention Innovative
Clients consistently praised Hugo for their innovative approach to digital marketing and customer support. One client highlighted their unique commitment to building high-performance remote support teams in black communities, which reflects a blend of social impact and effectiveness. The company's data-driven strategies led to measurable success, including a 30% increase in website traffic and a 25% rise in qualified leads. Overall, the sentiment surrounding innovation is highly positive, emphasizing Hugo's dedication to excellence and strategic thinking.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

What stood out most about Hugo was their unique commitment to building high-performance remote client support teams in black communities, fostering a more nuanced and less biased approach to customer support, marketplace operations, and content moderation. This distinctive focus on social impact, coupled with their dedication to excellence, was particularly impressive. Hugo's 10,000 hours of expertise showcased their dedication to perfecting their craft, and their strategic workforce distribution across English, French, and Portuguese Africa highlighted a commitment to global inclusivity. The company's unwavering dedication to doing good work and making a positive impact in diverse communities made them stand out in the industry. Their holistic approach, combining business goals with a commitment to social responsibility, showcased a unique blend of innovation, purpose, and effectiveness that set Hugo apart from other companies in the field.
Read Full Review

Read All Reviews

Was this helpful?

Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
Read All Reviews

Select Industry to see insights

Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
Read All Reviews

Was this helpful?

View projects from:

United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

Was this helpful?
View Profile Visit Website
TECHSPEED INC

4.9 18 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Ethiopia

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.

See all 18 projects

Industry Experience

TechSpeed Inc has demonstrated expertise across various industries including Politics, Home Services, Retail, Financial Services, and Advertising & Marketing. Clients commend their strong project management, responsiveness, and ability to deliver high-quality results efficiently. Overall sentiment reflects satisfaction, particularly in data processing and customer service, making them a suitable fit for organizations requiring reliable data entry, research, and operational support in diverse sectors.
Read All Reviews

Select Industry to see insights

Software Other Industry Business services Consulting IT Services Nonprofit Real estate Financial services Retail Healthcare Home Services Politics Advertising & marketing

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money. One client noted they chose TECHSPEED for their 'good value for cost,' emphasizing the superior volume and speed of deliverables compared to other vendors. Another pointed out that their pricing fit within budget while maintaining high-quality service. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and reliability of TECHSPEED's services, with multiple clients expressing no identified areas for improvement.
Read All Reviews

Was this helpful?

More responsive than most other service providers

TECHSPEED INC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View projects from:

United States (16) Canada (1)

Was this helpful?

View Profile Visit Website
Connext

5.0 7 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Ethiopia

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.

See all 7 projects
Reviews mention Receptive
The feedback regarding Connext reflects a highly receptive sentiment, with clients noting their attentiveness to needs and flexibility in adapting recruitment strategies. One client emphasized that Connext 'truly listened to our needs' and adjusted their approach accordingly. Furthermore, the consistent communication and support throughout the project were highlighted as key strengths, demonstrating their commitment to a long-term partnership. Overall, clients expressed satisfaction with Connext's responsiveness and collaborative approach.

Recruitment Services for Expense Management Software Company

5.0 Jul 25, 2022

Highly effective – Connext set up touchpoints at the degree of frequency we required (up to daily) and had a regular exchange of emails to ensure we were not losing cycles due to time zone differences. Initially they also worked with our internal recruiting team to understand the types of candidate profiles we typically looked for to more rapidly target individuals who might be a good fit. Connext has truly listened to our needs across roles and has adjusted their recruiting outreach methodology as required to help us. It is clear that they see our long-term success as an extension of their own.
Read Full Review

Read All Reviews

Was this helpful?

Industry Experience

Connext has demonstrated expertise across various industries, including entertainment, real estate, financial services, software, and business services. Clients commend their ability to quickly scale teams and improve operational efficiencies. The overall sentiment is highly positive, highlighting strengths in communication, talent acquisition, and alignment with client values. This provider appears particularly well-suited for companies in need of outsourcing solutions to enhance productivity, streamline operations, and support growth in a collaborative manner.
Read All Reviews

Select Industry to see insights

Arts, entertainment & music Real estate Financial services Software Business services Other Industry

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Connext's competitive pricing and overall value for money. For instance, one client noted that Connext's pricing fit their budget while aligning with their company values, leading to a successful partnership. Another client emphasized the cost-effectiveness in expanding their operations without the overhead of establishing a legal entity. Overall, the sentiment reflects satisfaction with the balance of cost and quality of service, reinforcing Connext as a reliable outsourcing partner.
Read All Reviews

Was this helpful?

View projects from:

Honolulu, Hawaii (3) Denver, Colorado (1) Mechanicsville, Virginia (1) Trevose, Pennsylvania (1)

Was this helpful?
View Profile Visit Website
Zare Innovations, LLC

5.0 1 review

$5,000+

< $25 / hr

10 - 49

Addis Ababa, Ethiopia

Services provided

10% Accounting

10% Back Office Outsourcing

10% Business Consulting +7 services

10% Custom Software Development

10% Ecommerce Marketing

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Managed Services

10% IT Strategy Consulting

10% Web Development

Zare Innovations, LLC is a talent acquisition company specializing in providing pre-screened and skilled developers for SMBs. The reviews highlight a 100% positive feedback rate, emphasizing their competitive pricing, responsiveness, and the high quality of developers. Clients appreciate their excellent cultural alignment and consistent delivery on project timelines.

See all 1 projects

Industry Experience

Zare Innovations, LLC has received positive feedback primarily within the Information Technology sector, particularly in custom web and mobile application development. Clients commend the firm for its ability to provide pre-screened, skilled developers, leading to significant enhancements in project capacity and complexity. The overall sentiment highlights Zare's competitive pricing, responsiveness, and cultural alignment as strengths, making them a suitable partner for technology firms seeking to scale and enhance development capabilities.
Read All Reviews

Select Industry to see insights

Information technology

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Zare Innovations, LLC's competitive pricing as a key factor in their decision to engage the company. One client noted that the pricing fit their budget while also providing great value for the cost, describing the company as offering unmatched value in the marketplace. Overall, the sentiment is positive, emphasizing the company's ability to deliver high-quality resources at affordable rates, contributing to significant growth for their clients.
Read All Reviews

Was this helpful?

Addis Ababa, Ethiopia

Gabon Street
Addis Ababa, Ethiopia
10 - 15

+1 (703) 395-5235

See All Locations (2)

Was this helpful?

View Profile
Zoha Global Solutions

Not yet reviewed

Undisclosed

< $25 / hr

10 - 49

Addis Ababa, Ethiopia

Services provided

30% Call Center Services

30% Customer Service Outsourcing

20% Back Office Outsourcing +1 service

20% Data Annotation Services

Zoha Global Solutions is a telephone answering service launched in 2021. Their team offers Call Center Services and Customer Service Outsourcing.
Read more

View Profile
Featured

What are Featured Providers?
Remote CoWorker

4.8 183 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Ethiopia

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a versatile virtual assistant and administrative support company offering services across various industries, such as law, psychiatry, and real estate. Feedback highlights their exceptional responsiveness and efficiency, with 100% of reviewers noting timely delivery and improved productivity. Clients consistently praise their ability to match the right personnel to project needs, resulting in enhanced operational efficiency and client satisfaction.

See all 183 projects
Reviews mention Unique expertise
Clients have expressed high satisfaction with the unique expertise of Remote CoWorker, particularly noting the impressive qualifications of their virtual assistants. One client highlighted their current assistant's extensive knowledge and effective support in managing business tasks. Overall sentiment reflects a strong appreciation for the team's specialized skills and ability to address specific project needs efficiently, contributing to measurable success in client operations.

Lead Generation for Party Rental Services Co

5.0 Feb 9, 2024

The talent pool spoke English really well and many of their teammates took their own initiative to improve my business.
Read Full Review

Call Center & Lead Generation Services for Tear Out Company

5.0 Aug 2, 2023

What was most impressive to me was their wide range of professionals that are available to assist you.
Read Full Review

Outsourcing Services for Financial Services Company

4.0 Feb 22, 2023

Their technical skill level and communication are excellent. We felt comfortable in asking for help whenever we needed it, knowing that the team would be there to support us every step of the way.
Read Full Review

Call Center Services for Cleaning Services Company

5.0 Nov 30, 2022

Their ability to listen and find unique talents tailored to our desires is impressive.
Read Full Review

Virtual Assistant Services for Physical Therapy Clinic

5.0 Nov 12, 2025

I was impressed with the qualifications of the VA's I interviewed when considering hiring. I am also very happy with my current VA, her knowledge, expertise, and help with managing my personal business.
Read Full Review

Read All Reviews

Was this helpful?

17 of 17 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 17 times in the past 6 months
Recent client feedback highlights Remote CoWorker's strong performance in delivering administrative support across various industries. Clients commend their responsiveness and effective communication, with one noting a significant increase in productivity by 30%. Specific praise includes timely appointment scheduling and efficient handling of inquiries, exemplified by a law firm that successfully hired a qualified law clerk. Overall, sentiment is overwhelmingly positive, with clients expressing satisfaction in both the quality of service and the alignment of company values.
Read 17 Recent Reviews

Was this helpful?

Industry Experience

Remote CoWorker has demonstrated strength across diverse industries including real estate, legal, medical, and business services. Clients praised their effective communication, responsiveness, and ability to deliver timely results, resulting in increased efficiency and productivity. In real estate, they enhanced appointment setting for agents, while in legal, they matched firms with qualified assistants. The medical sector benefitted from improved administrative workflows. Overall, satisfaction is high across industries, indicating a strong fit for organizations seeking reliable virtual assistance.
Read All Reviews

Select Industry to see insights

Business services Real estate Advertising & marketing Plumbing Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Restaurants Education Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Automotive Media Healthcare Sports Publishing Energy & natural resources Legal Medical

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (53) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Overall feedback on Remote CoWorker emphasizes their excellent value for money, with clients frequently noting that the pricing aligns well with their budgets while delivering quality service. For instance, one client mentioned, 'their pricing fit our budget, and they provided good value for cost.' Additionally, another highlighted the efficiency and effectiveness of their virtual assistant, stating, 'the quality is as good as the leads they’re gathering.' The sentiment across reviews indicates a strong appreciation for the cost-effectiveness of their services.
Read All Reviews

Was this helpful?
View Profile Visit Website
HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Ethiopia

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.

See all 11 projects
Reviews mention Customized support
Clients have expressed strong satisfaction with HelpSquad's customized support, noting their willingness to adapt services based on changing needs. One client highlighted that the solution 'just worked' and praised the personalized service and technical proficiency at a competitive price. Overall, the sentiment reflects a high level of approval, with no reported areas for improvement, indicating HelpSquad's effective responsiveness and tailored approach to client requirements.

Call Center Staff Aug for Higher Education Institution

5.0 Jul 24, 2025

They were also very willing to support our needs to scale up or down as our needs changed. The distinction here is their personalized level of service and broad technical depth for the cost.
Read Full Review

Read All Reviews

Was this helpful?

1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of HelpSquad reflect a highly positive sentiment, emphasizing exceptional communication and efficient service delivery. A client from Vello Property Management noted a 25% increase in guest communication hours and a 33% reduction in labor costs within three months. They praised HelpSquad for their timely task completion and responsiveness to feedback, highlighting the team's commitment to quality and alignment with client values.
Read 1 Recent Review

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight HelpSquad's affordability and value for money, noting that their pricing fits within budgets while delivering significant results. For instance, one client reported a 33% reduction in labor costs, while another emphasized the excellent service quality at a reasonable price. Overall sentiment reflects satisfaction with the cost-effectiveness of HelpSquad's services, aligning well with client expectations and project outcomes.
Read All Reviews

Was this helpful?

More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?
View Profile Visit Website
Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Ethiopia

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.

See all 9 projects
Reviews mention Exceeds expectations
Select VoiceCom has consistently exceeded client expectations, evidenced by their ability to double annual sales from $4M to $8M. Clients commend their reliability in project management, noting they deliver on time and go above and beyond in recruitment, campaign management, and training. One client highlighted the exceptional quality of service and commitment to team culture, stating, 'They always bend over backwards for us even in the most difficult times like COVID lockdowns.' Overall, sentiment reflects high satisfaction and trust.

Back Office & Sales Outsourcing for Photography Studio

5.0 Feb 7, 2025

SVC are extremely reliable when it comes to project management. They always go above and beyond for us, whether it's recruitment, campaign management, HR or training. They always deliver on time and exceed our expectations.
Read Full Review

Read All Reviews

Was this helpful?

0 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, Select VoiceCom has been praised for their exceptional organization and communication, with clients noting their responsiveness within 24 hours. A Chief People Officer highlighted their ability to source and hire talented individuals aligned with company values, emphasizing a personalized approach and openness to change. Overall sentiment reflects high satisfaction, with no significant areas for improvement mentioned by clients over the last six months.
Read 1 Recent Review

Was this helpful?

Industry Experience

Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
Read All Reviews

Select Industry to see insights

Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

Was this helpful?

View projects from:

United States (7) Australia (1)

Was this helpful?
View Profile Visit Website
Flownexs

Not yet reviewed

Undisclosed

$25 - $49 / hr

2 - 9

Addis Ababa, Ethiopia

Services provided

45% Customer Service Outsourcing

40% Back Office Outsourcing

15% IT Managed Services

Flownexs is a Customer Service Outsourcing company. Headquartered in Orpington, England and Addis Ababa, Ethiopia, the team focuses on Customer Service Outsourcing and Back Office Outsourcing.
Read more

Addis Ababa, Ethiopia

Bole international airport
Addis Ababa, Ethiopia 1000
2 - 5

See All Locations (2)

Was this helpful?

View Profile

Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.

Get My Matches

ProxLink Solutions

Not yet reviewed

$10,000+

Undisclosed

50 - 249

Addis Ababa, Ethiopia

Services provided

25% Call Center Services

25% Customer Service Outsourcing

10% Recruitment Process Outsourcing +8 services

5% Accounting

5% Cybersecurity

5% HR Outsourcing

5% IT Managed Services

5% Recruiting

5% Search Engine Optimization

5% Social Media Marketing

5% Staffing

ProxLink Solutions is a telephone answering service. They offer Call Center Services and Customer Service Outsourcing and are in Addis Ababa, Ethiopia.
Read more

View Profile
Ablaze Labs

Not yet reviewed

$5,000+

$25 - $49 / hr

50 - 249

Addis Ababa, Ethiopia

Services provided

15% Call Center Services

15% IT Strategy Consulting

10% Back Office Outsourcing +6 services

10% CRM Consulting and SI

10% Cloud Consulting & SI

10% Customer Service Outsourcing

10% ERP Consulting and SI

10% Other IT Consulting and SI

10% Sales Outsourcing

Ablaze Labs, an IT strategy consulting company, is based in Addis Ababa, Ethiopia. Founded in 2021, the team provides IT strategy consulting and Call Center Services.
Read more

View Profile
San International

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Addis Ababa, Ethiopia

Services provided

25% Product Marketing

25% Sales Outsourcing

20% Direct Marketing +2 services

20% Marketing Strategy

10% Advertising

Sales Outsourcing company San International was launched in 2024. The company offers Sales Outsourcing and Product Marketing, and is small.
Read more

View Profile
Axis Marketing Services PLC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Addis Ababa, Ethiopia

Services provided

20% Business Consulting

15% Sales Outsourcing

10% Advertising +6 services

10% Branding

10% Corporate Training & Coaching

10% Market Research

10% Marketing Strategy

10% Web Development

5% Event Marketing

Based in Addis Ababa, Ethiopia, Axis Marketing Services PLC is a Business Consulting company. Their services include Business Consulting and Sales Outsourcing.
Read more

View Profile
Featured

What are Featured Providers?

MarKam Solutions

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Ethiopia

Services provided

30% Call Center Services

20% Customer Service Outsourcing

20% IT Managed Services +2 services

20% Sales Outsourcing

10% Back Office Outsourcing

MarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.

See all 9 projects

3 of 3 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 3 times in the past 6 months
Recent client reviews for MarKam Solutions reflect a strong overall sentiment of satisfaction, highlighting their exceptional project management and adaptability. Clients praised their proactive communication and ability to tailor solutions to specific needs, with one noting a 50% increase in lead generation and a 35% improvement in conversion rates. The consistent delivery of tasks on time and the personal approach taken by MarKam Solutions were also emphasized, with no significant areas for improvement mentioned by any reviewer.
Read 3 Recent Reviews

Was this helpful?

Industry Experience

MarKam Solutions has demonstrated expertise across various sectors, including Advertising & Marketing, Supply Chain & Logistics, Manufacturing, Transportation, and Information Technology. Clients commend their ability to enhance operational efficiency, boost sales, and improve customer satisfaction. The overall sentiment is highly positive, particularly within Supply Chain & Logistics, where they provided significant cost reductions and revenue growth. Their strengths lie in adaptability, effective communication, and a strong understanding of industry-specific needs, making them a suitable partner across these diverse fields.
Read All Reviews

Select Industry to see insights

Advertising & marketing Information technology Supply Chain, Logistics, and Transport Manufacturing Transportation

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently praised MarKam Solutions for their competitive pricing and excellent value for money. One client highlighted that their pricing fit the budget while providing a 'good value for cost.' Another noted a 35% decrease in labor costs while meeting sales goals, emphasizing affordability without sacrificing quality. Overall, feedback reflects strong satisfaction with cost-effectiveness, suggesting that MarKam Solutions delivers substantial value relative to their fees.
Read All Reviews

Was this helpful?

View projects from:

United States (4) Bulgaria (3) England (1)

Was this helpful?

View Profile Visit Website
TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Serves Ethiopia

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

See all 12 projects
Reviews mention Receptive
TDCX demonstrates a high level of receptiveness to client feedback, as noted by a regional project manager who highlighted their management team's openness to new ideas and suggestions. The flexibility in accommodating last-minute changes and sourcing native speakers promptly further exemplifies their adaptability. Overall, clients express satisfaction with TDCX's responsiveness and the positive impact on customer satisfaction rates, although there is a suggestion for more competitive pricing.

Call Center Services for Premium Coffee Brand

5.0 Apr 24, 2022

Their management team are receptive to feedback, new ideas and suggestions.
Read Full Review

Read All Reviews

Was this helpful?

Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
Read All Reviews

Select Industry to see insights

Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

Was this helpful?

Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
Read All Reviews

Was this helpful?

View projects from:

Singapore (7) Germany (1) Spain (1) United States (1)

Was this helpful?
View Profile Visit Website
Big Outsource

5.0 52 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Ethiopia

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

See all 52 projects
Reviews mention High-quality work
Clients consistently commend Big Outsource for delivering high-quality work. One client highlighted their 'unwavering dedication' and 'attention to detail,' which significantly improved productivity. Another noted their 'dependable outsourcing partner' status, emphasizing the professionalism and commitment to excellence demonstrated throughout the collaboration. The overall sentiment reflects strong satisfaction with the quality and efficiency of services provided, with no identified areas for improvement.

Data Entry Process Services for Educational Company

5.0 Aug 5, 2023

Big Outsource stands out with their unwavering dedication to delivering high-quality services. Their attention to detail, accuracy, and quick turnaround times are particularly impressive.
Read Full Review

Bookkeeping Services for Accounting Firm

5.0 Jul 31, 2023

What stood out about Big Outsource was their professionalism and expertise in bookkeeping. They also impress us with their commitment to quality and customer satisfaction.
Read Full Review

Back Office Support & Graphic Design for E-Commerce Platform

5.0 Jul 29, 2023

We're impressed with Big Outsource's commitment to delivering quality services. They understood our e-commerce business's specific needs and delivered solutions that were not just effective but also innovative.
Read Full Review

Data Entry for E-Commerce Company

5.0 Jul 26, 2023

Big Outsource has consistently delivered high-quality work, and their dedication to our projects is evident. They've shown professionalism throughout our partnership and continue to strive for excellence, a trait we highly admire.
Read Full Review

Back Office Outsourcing for Healthcare Company

5.0 Aug 5, 2025

The virtual assistant didn’t just complete tasks—she actually understood what I was trying to build. She offered formatting suggestions, flagged gaps in workflows, and made my SOPs more useful for my clients. That level of thoughtfulness was really impressive. If you're running a service-based solo business and drowning in admin, this is the kind of help that lets you stay focused on delivery without compromising quality or efficiency.
Read Full Review

Read All Reviews

Was this helpful?

Industry Experience

Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.
Read All Reviews

Select Industry to see insights

Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.
Read All Reviews

Was this helpful?

View projects from:

United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

Was this helpful?
View Profile Visit Website
Chainlinx Technologies

5.0 1 review

Undisclosed

$25 - $49 / hr

2 - 9

Addis Ababa, Ethiopia

Services provided

55% Web Design

15% Branding

15% Social Media Marketing +2 services

10% Customer Service Outsourcing

5% Video Production

Chainlinx Technologies specializes in ERP development and web solutions, as evidenced by their work for a coffee import and export company in Ethiopia. Their reviews highlight exceptional project management, timely delivery, and strong communication skills. Clients consistently commend their professionalism, responsiveness, and ability to tailor solutions to specific business needs, emphasizing Chainlinx Technologies' expertise in delivering high-quality, scalable systems.

See all 1 projects

View Profile
Target Business Consultants Plc

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Addis Ababa, Ethiopia

Services provided

100% Back Office Outsourcing

Back Office Outsourcing company Target Business Consultants Plc was launched in 2004. The company specializes in Back Office Outsourcing.
Read more

View Profile

Tell us what you need — we’ll match you with top agencies in minutes.

Get My Matches

Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Top BPO Companies in Ethiopia

List of the Top Ethiopia BPO Services

Reviews mention Innovative

Digital Marketing, SMM & SEO for Software Solutions Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

TECHSPEED INC is very responsive

Reviews mention Receptive

Recruitment Services for Expense Management Software Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Unique expertise

Lead Generation for Party Rental Services Co

Call Center & Lead Generation Services for Tear Out Company

Outsourcing Services for Financial Services Company

Call Center Services for Cleaning Services Company

Virtual Assistant Services for Physical Therapy Clinic

Reviewed 17 times in the past 6 months

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Customized support

Call Center Staff Aug for Higher Education Institution

Reviewed 1 time in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

HelpSquad is very responsive

Reviews mention Exceeds expectations

Back Office & Sales Outsourcing for Photography Studio

Reviewed 1 time in the past 6 months

Industry Experience

Select Industry to see insights

Reviewed 3 times in the past 6 months

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Receptive

Call Center Services for Premium Coffee Brand

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention High-quality work

Data Entry Process Services for Educational Company

Bookkeeping Services for Accounting Firm

Back Office Support & Graphic Design for E-Commerce Platform

Data Entry for E-Commerce Company

Back Office Outsourcing for Healthcare Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Tell us what you need — we’ll match you with top agencies in minutes.

Why Trust Clutch

List of the Top 1 Ethiopia BPO Services

Latest BPO Articles

Can AI Replace Financial Service Providers?

How to Create a Corporate Training Budget [With Template]

Top 10 Asian American Pacific Islander B2B Sales & Growth Influencers to Follow in 2025

Similar Categories

Related Services

Specialties