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Top Virtual Receptionist Services in Berlin

Ratings Updated: May 15, 2026

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3 Leaders 9 Contenders

12 Companies

Country: Germany

City: Berlin

Inbound Services: Virtual receptionist

List of the Top Berlin Virtual Receptionist Companies

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What are Featured Providers?
Moneypenny USA (formerly VoiceNation)

4.4 53 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Serves Berlin, Germany

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

37% Virtual receptionist

63% Answering services

Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services and Customer Support Services, including Inbound Call Center and Phone Support. Overall, 80% of reviews highlight their efficient call handling and personalized customer care, while some note areas for improvement in data management and communication consistency. Their adaptability and attentive service are frequently praised by clients.

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Reviews mention Attentive
The overall sentiment regarding Voicenation's attentiveness is highly positive. Clients have praised their team for being extremely attentive and helpful throughout the integration process. One client noted, "They gave us great advice from the beginning" and emphasized their diligence in resolving initial issues promptly. Additionally, the ability to update scripts easily was highlighted as a beneficial feature, showcasing the company's commitment to client needs.

Answering Services for Property Rental Company

4.0 May 17, 2017

No. We set everything up, and Voice Nation's team was extremely attentive and very helpful. They gave us great advice from the beginning. We tested it and found a problem in the beginning, and they worked diligently to get it fixed. We’ve had no issues at all.
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0 of 1 reviews is 5 stars

1 new review for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews highlight a mix of positive and constructive feedback regarding Moneypenny USA's services. Clients appreciate the prompt onboarding and initial customer service, with one noting timely delivery of products. However, concerns were raised about inconsistent service quality and communication after becoming a customer. One client specifically mentioned unexpected charges, indicating a need for clearer pricing structures. Overall, while the initial experience is favorable, there are significant areas for improvement.
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Average Project Cost Breakdown

Less than $10,000 (41) $10,000 to $49,000 (8)

What Clients Have Said
Clients generally perceive the company's services as offering good value for money, citing competitive pricing and effective solutions. For instance, one client noted an investment of $40,000 over three years for customized call handling, emphasizing the significant time and resource savings achieved. Another client praised a monthly expenditure of approximately $330, highlighting the high level of customer service received. Overall, the sentiment reflects satisfaction with the cost relative to the quality and responsiveness of service provided.
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This provider is fluent in 2 languages:

English

Spanish

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Prialto

5.0 45 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Berlin, Germany

Services provided

10% Call Center Services

70% Back Office Outsourcing

10% Customer Service Outsourcing +1

10% Sales Outsourcing

Focus Areas

Prialto is a company specializing in Customer Support Services, offering diverse solutions such as executive support, scheduling, and customer service. Reviews highlight Prialto's efficiency, with 100% of clients praising their timely delivery and proactive support. Clients value their responsive communication, seamless integration, and high-quality service, with 75% mentioning their strong backup system for continuity and reliability.

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Reviews mention Proactive
The sentiment regarding Prialto's proactivity is overwhelmingly positive. Clients consistently highlight the team's ability to anticipate needs and address challenges without direct guidance. For instance, one client noted that their assistant proactively identified and solved problems, while another emphasized the team's quick adaptation to shifting priorities. Overall, feedback reflects a strong appreciation for Prialto's responsive communication and proactive project management, contributing to enhanced productivity and seamless integration into client operations.

HR, R&D & Customer Service Support for Green Technology Co

5.0 Sep 5, 2023

Our Prialto team member has transitioned our CRM with over 3500 contacts effectively and efficiently, with a keen eye towards improving on existing processes. Other qualitative support includes: Overall proactive support and value delivery. Strong managed service with professional and capable Engagement Managers who are our thought-partner, enhancing productivity.
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Virtual Assistant Services for Healthcare Technology Company

5.0 Jul 18, 2022

Ximena’s work quality is very high; she’s on top of things, is very proactive, and does what she says she will do. Ximena constantly reaches out to inform us about emails and scheduling changes to get our approval. Prialto’s service level is very high; they’re very attentive and service-oriented, and they demonstrate excellent attention to detail.
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Back Office Outsourcing for Growth Acceleration Platform

5.0 Nov 14, 2024

Prilato error rate was found to be well below industry standard in thanks to their proactive efforts to ensure quality. The most impressive elements of Prialto's offering include: Proactive Account management to identify challenges and resolve them. Prialto are very effective communicators both at the management and team level.
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Business Services for Commercial Auto Insurance Company

5.0 Apr 10, 2023

Proactive support and a sense that Prialto works to deliver value. Strong managed service with professional and capable Engagement Managers who act as your thought-partner to enhance productivity and help you get the most value from their service. Quick and thorough responsiveness to concerns when they come up - they are always ready to help.
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Staff Augmentation for Technology Consultancy

5.0 May 30, 2025

The account team helped guide me on how to work most effectively with my assistant, and my assistant is fantastic. She's very proactive in addressing problems she identifies, and consistently solves them without my needing to guide her to the right solution. Prialto provides excellent services, and their assistants work together as a team to create solutions to the problems we encounter.
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2 of 2 reviews are 5 stars

1 new review for Call Center Services services

$10,000 – $49,000 avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews of Prialto highlight strong client satisfaction, particularly in project management and timely delivery. A Vice President noted their impressive speed of follow-up and quality team members, while a founder praised the organization of their Google Drive, saving three hours weekly. Overall, clients appreciate the company's alignment with their values and effective communication, though some suggest a deeper industry understanding could enhance their service.
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1 of 1 Virtual receptionist reviews is 5 stars

$10,000 – $49,000 avg. project cost

Virtual receptionist Experience

Prialto has received overwhelmingly positive feedback for their Virtual receptionist services, with 95% of reviewers highlighting their exceptional customer service and proactive support. Clients appreciate their seamless integration into corporate culture, timely project management, and the personal touch they bring. Notably, 100% of respondents indicate satisfaction with communication and responsiveness. The consistent high ratings and ability to enhance productivity underline Prialto's expertise and value as a key partner in operational support.
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Average Project Cost Breakdown

$10,000 to $49,000 (25) Less than $10,000 (5) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend Prialto for its exceptional value and cost-effectiveness. Many reviews highlight that the pricing aligns well with their budgets while delivering high-quality services, with one client noting it as 'good value for cost.' Additionally, several clients expressed satisfaction with the increased productivity and efficiency gained from Prialto's support, emphasizing the significant return on investment. Overall, the sentiment reflects a strong appreciation for the balance of cost and value provided by Prialto.
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CCIG Group

4.9 23 reviews

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Premier Verified

$10,000+

< $25 / hr

1,000 - 9,999

Berlin, Germany

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing

Focus Areas

30% Virtual receptionist

40% Answering services

30% Inbound appointment scheduling

CCIG Group is a distinguished provider of comprehensive Call Center Services, excelling in both Inbound and Outbound Call Handling, Customer Support Services, and Telephonic Support across diverse industries. An impressive 100% of reviewers highlighted their flexibility, professionalism, and outstanding project management, showcasing their commitment to meeting client needs. Their high service quality is reflected in consistent positive feedback, with no significant areas for improvement noted by clients.

See all 23 projects
15 of 16 Call Center Services reviews are 5 stars

12 new reviews for Call Center Services in past 6 months

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Medical Company
5.0 — CCIG Group provides call center services for a medical company. The team is responsible for answering incoming calls and informing customers about service activities. Read more
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Industry Experience

CCIG Group has demonstrated expertise across diverse sectors, notably Insurance, Financial Services, eCommerce, Energy, Retail, and Medical. Clients have praised their efficiency, flexibility, and effective communication, ensuring high service standards. In Insurance, they excelled in customer support operations; in eCommerce, they provided comprehensive technical assistance. Overall sentiment is highly positive, with clients highlighting responsive project management and the capability to adapt to evolving needs across industries.
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Insurance Transportation Supply Chain, Logistics, and Transport Real estate Recreation Other Industry Automotive Food & Beverages Telecommunications Retail Energy & natural resources Beauty & Cosmetics eCommerce Medical Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight CCIG Group's cost-effectiveness and value for money, noting that their pricing aligns well with budget expectations. Feedback from various clients indicates a strong appreciation for the flexibility and responsiveness of the team, with one stating, 'Good value for cost' and another emphasizing 'pricing fit our budget.' Overall sentiment reflects satisfaction with the balance of quality service and competitive pricing, contributing to positive long-term partnerships.
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Poland (14) Germany (3) Czech Republic (1) France (1)

This provider is fluent in 25 languages:

Albanian

Azerbaijani

Bulgarian

Croatian

Czech

Danish

Dutch

English

Estonian

Finnish

French

German

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Top Virtual Assistant

5.0 72 reviews
Premier Verified

$1,000+

Undisclosed

50 - 249

Berlin, Germany

Services provided

10% Call Center Services

30% Back Office Outsourcing

30% Content Writing Services +3

10% Accounting

10% Search Engine Optimization

10% Social Media Marketing

Focus Areas

60% Virtual receptionist

30% Answering services

10% Inbound appointment scheduling

Top Virtual Assistant is a specialized provider of Contact Center Services, including Inbound Call Center, Outbound Call Center, and Customer Support Services. Their services have consistently received high praise, with over 90% of reviews highlighting their professionalism, flexibility, and effective management of customer interactions. Clients frequently commend their ability to improve operational efficiency and customer satisfaction, with many noting significant improvements in response times and scheduling accuracy.

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Reviews mention Attentive
The feedback highlights a strong sentiment of attentiveness from Top Virtual Assistant's team. Clients noted their 'reliability and professionalism,' with particular emphasis on their ability to understand the specific needs of the towing business promptly. Project management was described as 'efficient and well-structured,' with clear communication and timely task handling. Overall, the experience was very positive, and clients found the service met their expectations without significant areas for improvement.

Virtual Assistant Services for Towing Company

5.0 Feb 2, 2026

The most impressive part was their reliability and professionalism. The virtual assistants were well-trained, attentive, and quickly understood our towing business needs.
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1 of 1 Virtual receptionist reviews is 5 stars

1 new review for Virtual receptionist in past 6 months

$10,000 – $49,000 avg. project cost

Virtual receptionist Experience

Top Virtual Assistant has received overwhelmingly positive feedback from clients in the Virtual receptionist service, with 100% of reviewers highlighting their exceptional communication and time-saving capabilities. One client noted a saving of 120 hours per week, attributing this efficiency to the team’s effective management of property listings and client interactions. Clients emphasize the provider's reliability and expertise, stating they have become a crucial asset to their operations, with no reported areas for improvement.
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12 of 12 Call Center Services reviews are 5 stars

11 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support Services for Life Insurance Company
5.0 — Top Virtual Assistant provided customer support services for a life insurance firm. The team responded to emails and live chats, resolved basic issues, escalated complex cases, and documented all Read more
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More responsive than most other service providers

Top Virtual Assistant is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Helpware CX

4.8 47 reviews
Verified

$5,000+

< $25 / hr

1,000 - 9,999

Berlin, Germany

Services provided

20% Call Center Services

50% Customer Service Outsourcing

10% Back Office Outsourcing +2

10% Content Moderation Services

10% Data Annotation Services

Focus Areas

10% Virtual receptionist

65% Answering services

25% Inbound appointment scheduling

Helpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.

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Reviews mention Great team
Feedback regarding Helpware's team consistently highlights their professionalism and exceptional communication. Clients commend the team for their flexibility and dedication, with one noting, "Helpware has been excellent... Their communication is impressive." Another client remarked, "Their passion, integrity, and eagerness are infectious," illustrating the positive impact of their collaborative approach. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction and confidence in Helpware's ability to meet and exceed expectations.

Customer Service Outsourcing for Parking Software Company

5.0 Feb 12, 2024

The first employee we had quickly became our shining star. However, the whole team deserves five stars; they’re all fantastic people. We’ve been impressed by how they deal with clients. They’re patient, professional, and polite.
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BPO for Meditation App Business

5.0 Nov 9, 2020

Their communication is impressive. The team has been excellent. Even when the organization has been confused about what to do, Helpware has been clear about what they need and what they want to do.
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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United States (40) Canada (1) Georgia (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

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This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Berlin, Germany

Kemperplatz 1 Mitte D, 10785 Berlin, Germany
Berlin, Germany 10785
2 - 5

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hello.de AG

Not yet reviewed
Verified

$100,000+

$25 - $49 / hr

250 - 999

Berlin, Germany

Services provided

70% Call Center Services

10% Back Office Outsourcing

10% Customer Service Outsourcing +1

10% Insurance Services & Brokers

Focus Areas

35% Virtual receptionist

35% Inbound appointment scheduling

30% Answering services

Call center service hello.de AG specializes in Call Center Services and Back Office Outsourcing. They were launched in 2013.
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DCS Communication Center

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Berlin, Germany

Services provided

40% Call Center Services

20% Back Office Outsourcing

10% Customer Service Outsourcing +3

10% Finance & Accounting Outsourcing (FAO)

10% Market Research

10% Sales Outsourcing

Focus Areas

40% Virtual receptionist

30% Answering services

30% Inbound appointment scheduling

DCS Communication Center is a midsize Izmir, Türkiye-based telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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Berlin, Germany

Am Borsigturm 15
Berlin, Germany 13507
1001 - 2000

+49 (0)30 850 62 60

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bluepartner GmbH

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Berlin, Germany

Services provided

50% Call Center Services

25% Back Office Outsourcing

25% Business Consulting

Focus Areas

50% Virtual receptionist

50% Answering services

Bluepartner GmbH, a phone answering service, specializes in Call Center Services and Business Consulting. The agency is located in Berlin, Germany.
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Prosupo

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Berlin, Germany

Services provided

20% Call Center Services

20% Branding

20% Customer Service Outsourcing +2

20% Recruiting

20% Social Media Marketing

Focus Areas

33% Virtual receptionist

34% Answering services

33% Inbound appointment scheduling

Prosupo is a branding agency founded in 2021. The agency specializes in Branding and Social Media Marketing, and is small.
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Berlin, Germany

Siegfriedstr. 183
Berlin, Germany 10365
2 - 5

+49 221 5300 6911

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EnergeticHub

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Berlin, Germany

Services provided

15% Call Center Services

40% IT Managed Services

25% Customer Service Outsourcing +2

10% Back Office Outsourcing

10% Sales Outsourcing

Focus Areas

25% Virtual receptionist

75% Answering services

EnergeticHub is an IT managed services company founded in 2020. The midsize team focuses on IT managed services and Customer Service Outsourcing.
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Berlin, Germany

Rahel-Hirsch-Strasse 10, 3. OG
Berlin, Germany 10557
10 - 15

+1 (929) 235 1351

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DBS GmbH

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Berlin, Germany

Services provided

50% Call Center Services

50% Back Office Outsourcing

Focus Areas

35% Virtual receptionist

35% Answering services

30% Inbound appointment scheduling

Call center company and Back Office Outsourcing company DBS GmbH was launched in 2006. The agency specializes in Call Center Services and Back Office Outsourcing.
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Voxpark GmbH

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Berlin, Germany

Services provided

50% Call Center Services

50% Back Office Outsourcing

Focus Areas

30% Virtual receptionist

40% Answering services

30% Inbound appointment scheduling

Voxpark GmbH is a call center company and Back Office Outsourcing company. Their midsize team is based in Berlin, Germany. Their team provides Call Center Services and Back Office Outsourcing.
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Snubes

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Berlin, Germany

Services provided

35% Call Center Services

35% Customer Service Outsourcing

30% Back Office Outsourcing

Focus Areas

35% Virtual receptionist

35% Inbound appointment scheduling

30% Answering services

Snubes, a call center service, offers Call Center Services and Customer Service Outsourcing. The company is in Berlin, Germany and Hannover, Germany.
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Outsourcing Bear

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Berlin, Germany

Services provided

10% Call Center Services

20% Custom Software Development

20% Customer Service Outsourcing +3

20% Search Engine Optimization

20% Translation

10% Sales Outsourcing

Focus Areas

33% Virtual receptionist

34% Answering services

33% Inbound appointment scheduling

Outsourcing Bear is a software development company. The company is headquartered in Berlin, Germany. Their services include Custom Software Development and Search Engine Optimization.
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Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Helpware CX

2 CCIG Group

3 Top Virtual Assistant

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

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Ability to Deliver considers three criteria:

Client feedback and reviews
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List of the Top 3 Berlin Virtual Receptionist Companies

Helpware CX

$5,000+

< $25 / hr

1,000 - 9,999

Berlin, Germany

Ability to deliver

36.3/40.0

16.6/20 Reviews

10/10 Clients & Experience

9.7/10 Market Presence

Service focus

20% Call Center Services

10% Virtual receptionist

80% Other

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CCIG Group

$10,000+

< $25 / hr

1,000 - 9,999

Berlin, Germany

Ability to deliver

25.6/40.0

20/20 Reviews

0/10 Clients & Experience

5.6/10 Market Presence

Service focus

40% Call Center Services

30% Virtual receptionist

60% Other

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Top Virtual Assistant

$1,000+

Undisclosed

50 - 249

Berlin, Germany

Ability to deliver

28.7/40.0

19.2/20 Reviews

4.7/10 Clients & Experience

4.8/10 Market Presence

Service focus

10% Call Center Services

60% Virtual receptionist

90% Other

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hello.de AG

$100,000+

$25 - $49 / hr

250 - 999

Berlin, Germany

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

70% Call Center Services

35% Virtual receptionist

30% Other

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DCS Communication Center

Undisclosed

Undisclosed

250 - 999

Berlin, Germany

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

40% Call Center Services

40% Virtual receptionist

60% Other

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bluepartner GmbH

Undisclosed

Undisclosed

50 - 249

Berlin, Germany

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Call Center Services

50% Virtual receptionist

50% Other

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Prosupo

$1,000+

< $25 / hr

10 - 49

Berlin, Germany

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

20% Call Center Services

33% Virtual receptionist

80% Other

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EnergeticHub

$1,000+

< $25 / hr

50 - 249

Berlin, Germany

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

15% Call Center Services

25% Virtual receptionist

85% Other

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DBS GmbH

Undisclosed

Undisclosed

50 - 249

Berlin, Germany

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Call Center Services

35% Virtual receptionist

50% Other

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Voxpark GmbH

Undisclosed

Undisclosed

50 - 249

Berlin, Germany

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Call Center Services

30% Virtual receptionist

50% Other

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Snubes

Undisclosed

Undisclosed

10 - 49

Berlin, Germany

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

35% Call Center Services

35% Virtual receptionist

65% Other

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Outsourcing Bear

$1,000+

$25 - $49 / hr

10 - 49

Berlin, Germany

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

10% Call Center Services

33% Virtual receptionist

90% Other

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Top Virtual Receptionist Services in Berlin

List of the Top Berlin Virtual Receptionist Companies

Reviews mention Attentive

Answering Services for Property Rental Company

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Call Center Services for Medical Company

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Reviews mention Attentive

Virtual Assistant Services for Towing Company

Virtual receptionist Experience

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Top Virtual Assistant is very responsive

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Helpware CX is very responsive

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