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Top Virtual Receptionist Services in Berlin

Ratings Updated: August 24, 2026

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4 Leaders 8 Contenders

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12 Companies

Country: Germany

City: Berlin

Inbound Services: Virtual receptionist

List of the Top Berlin Virtual Receptionist Companies

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What are Featured Providers?
Moneypenny USA

4.4 53 reviews

Verified

Undisclosed

< $25 / hr

50 - 249

Serves Berlin, Germany

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

37% Virtual receptionist

63% Answering services

Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.

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Reviews mention Accommodating
Clients express a high level of satisfaction with Moneypenny USA's accommodating nature. One client noted that, during onboarding, the team swiftly resolved a system glitch, demonstrating their responsiveness. Feedback highlighted the availability of direct contacts for communication and their willingness to listen and improve based on client suggestions. Overall, the sentiment reflects a strong appreciation for their customer service, with clients feeling supported and valued throughout the engagement.

Answering Services for Marketing Company

4.0 Jul 10, 2017

What impressed me the most was that Voice Nation was willing to let me custom select fields which I required the people answering the calls to fully fill out and submit to us. If we have any problems, we can simply call one of their representatives and have the issue fixed.
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Answering & Directing Calls for Real Estate Brokerage Firm

5.0 Mar 7, 2019

Their customer service has been great. They provide exactly what we need and continually drive the project forward. If I ever need support or something to be improved, they’re available and efficient. For example, when there was a system glitch during the onboarding process, they fixed the issue and saved me a significant amount of time.
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0 of 1 reviews is 5 stars

1 new review for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of Moneypenny USA indicate a generally positive sentiment, highlighting their effective onboarding and initial customer service. Clients appreciated the timely delivery of services, such as after-hours call handling. However, concerns were raised about inconsistent customer service and communication post-onboarding, as well as unexpected charges. One client noted a decline in service quality over time, suggesting a need for improved consistency in service delivery.
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Average Project Cost Breakdown

Less than $10,000 (41) $10,000 to $49,000 (8)

What Clients Have Said
Feedback on Moneypenny USA's pricing indicates a mixed sentiment regarding value for money. Clients appreciate the competitive rates and flexibility, with one stating, "their plan was one of the best" compared to competitors. However, some reported unexpected charges, leading to concerns about consistency in pricing. Overall, many clients feel that the service is a cost-effective solution, enhancing professionalism and operational efficiency, with one client noting, "we'd continue to use VoiceNation, even if they charged more."
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This provider is fluent in 2 languages:

English

Spanish

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Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Berlin, Germany

Services provided

20% Call Center Services

50% Customer Service Outsourcing

10% Back Office Outsourcing +2

10% Content Moderation Services

10% Data Annotation Services

Focus Areas

10% Virtual receptionist

65% Answering services

25% Inbound appointment scheduling

Helpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.

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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of Helpware CX highlight their effectiveness in marketing support, particularly in customer research, which successfully attracted six new clients. Clients commend the company's impressive speed and efficient project management, noting effective communication through various channels. One reviewer specifically appreciated the value for cost that Helpware CX provided, indicating satisfaction with the overall engagement. There were no significant areas for improvement mentioned, reflecting a positive sentiment towards their services.
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17 of 21 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Digital Government Partner
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
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Industry Experience

Helpware CX has demonstrated strong capabilities across diverse industries, including Telecommunications, Information Technology, eCommerce, and Healthcare, receiving positive feedback for their customer research, training, and support services. Clients commend their project management efficiency, adaptability, and ability to enhance customer satisfaction. Overall sentiment is favorable, with notable success in improving response times and customer engagement, making Helpware a valuable partner for businesses seeking scalable support solutions.
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Software Consumer Products Healthcare Information technology eCommerce Education Food & Beverages Nonprofit Media Retail Automotive Other Industry Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT Services

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Berlin, Germany

Kemperplatz 1 Mitte D, 10785 Berlin, Germany
Berlin, Germany 10785
2 - 5

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Top Virtual Assistant

5.0 72 reviews

Premier Verified Clutch Guarantee

$1,000+

Undisclosed

50 - 249

Berlin, Germany

Services provided

10% Call Center Services

30% Back Office Outsourcing

30% Content Writing Services +2

20% Search Engine Optimization

10% Social Media Marketing

Focus Areas

60% Virtual receptionist

30% Answering services

10% Inbound appointment scheduling

Top Virtual Assistant is a company specializing in Contact Center Services and Customer Support Services, providing solutions such as Inbound and Outbound Call Center management. Reviews highlight their professional and flexible approach, with over 85% of feedback noting improved customer response times and satisfaction. Their ability to integrate seamlessly with clients' existing systems and processes is frequently praised, enhancing efficiency across various industries.

See all 72 projects
Reviews mention Communicative
The sentiment regarding communication with Top Virtual Assistant is overwhelmingly positive. Clients consistently praised their clear and responsive communication, noting that tasks were completed on time and project management was well-structured. For instance, one client highlighted their 'efficient and well-structured' project management, while another noted that communication was 'clear and consistent.' Overall, clients appreciated their professionalism and attentiveness, stating that the virtual assistants acted as a true extension of their teams.

Call Center & Sales Support Services for Locksmith Company

5.0 Aug 21, 2025

The project management was very smooth. The Top Virtual Assistant team consistently delivered tasks on time and kept us updated on progress through regular reports and check-ins. They were highly responsive to our requests, quickly adapting whenever we needed adjustments. Their clear communication and reliable follow-through made the entire process easy to manage on our side.
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Customer Support Services for Life Insurance Company

5.0 Aug 15, 2025

Their project management was efficient, with deliverables consistently provided on time. They were responsive to our needs, quickly addressing requests and adapting to any changes in requirement. I found their prompt communication and ability to adapt quickly to our processes most impressive, ensuring a smooth integration with our team.
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Back-Office Support for Nonprofit Organization

5.0 Nov 29, 2025

Project management was smooth and reliable. Deliverables were consistently delivered on schedule. Communication was clear and prompt; whenever there was a task update or a change required, the team responded quickly and efficiently.
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Administrative Support for Childhood Education Consultancy

5.0 Dec 10, 2025

The team maintained clear communication channels through email and messaging, and they provided daily or weekly summaries depending on our needs. I especially appreciated the consistency and reliability of their updates. The company was extremely responsive. Whenever we had last-minute requests, they handled them quickly and professionally.
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Outsourced Call Center & Customer Service for Tree Care Co

5.0 Dec 17, 2025

Communication was straightforward and dependable. Tasks were handled when expected, and we didn’t need to constantly follow up or remind them.
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1 of 1 Virtual receptionist reviews is 5 stars

1 new review for Virtual receptionist in past 6 months

$10,000 – $49,000 avg. project cost

Virtual receptionist Experience

Top Virtual Assistant has received overwhelmingly positive feedback from clients in the Virtual receptionist service, with 100% of reviewers highlighting their exceptional communication and time-saving capabilities. One client noted a saving of 120 hours per week, attributing this efficiency to the team’s effective management of property listings and client interactions. Clients emphasize the provider's reliability and expertise, stating they have become a crucial asset to their operations, with no reported areas for improvement.
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More responsive than most other service providers

Top Virtual Assistant is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Berlin, Germany

10 Potsdamer Platz
Berlin, Germany 10785
16 - 20

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CCIG Group

4.9 23 reviews

Premier Verified

$10,000+

< $25 / hr

1,000 - 9,999

Berlin, Germany

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing

Focus Areas

30% Virtual receptionist

40% Answering services

30% Inbound appointment scheduling

CCIG Group is a distinguished provider of comprehensive Call Center Services, excelling in both Inbound and Outbound Call Handling, Customer Support Services, and Telephonic Support across diverse industries. An impressive 100% of reviewers highlighted their flexibility, professionalism, and outstanding project management, showcasing their commitment to meeting client needs. Their high service quality is reflected in consistent positive feedback, with no significant areas for improvement noted by clients.

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1 of 2 reviews are 5 stars

2 new reviews for Call Center Services services

Unknown avg. project cost

Reviewed 2 times in the past 6 months
Recent client feedback for CCIG Group highlights a strong emphasis on cultural fit, professional service, and operational efficiency. One client noted improved direct response rates in phone support, while another praised the company's ability to manage a 24/7 hotline efficiently, achieving high service levels early in the project. Overall sentiment is positive, with clients appreciating timely deliverables and flexibility, indicating a solid partnership for diverse operational needs.
Read 2 Recent Reviews

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15 of 16 Call Center Services reviews are 5 stars

12 new reviews for Call Center Services in past 6 months

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Medical Company
5.0 — CCIG Group provides call center services for a medical company. The team is responsible for answering incoming calls and informing customers about service activities. Read more
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Industry Experience

CCIG Group has demonstrated expertise across diverse sectors, notably Insurance, Financial Services, eCommerce, Energy, Retail, and Medical. Clients have praised their efficiency, flexibility, and effective communication, ensuring high service standards. In Insurance, they excelled in customer support operations; in eCommerce, they provided comprehensive technical assistance. Overall sentiment is highly positive, with clients highlighting responsive project management and the capability to adapt to evolving needs across industries.
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Select Industry to see insights

Insurance Transportation Supply Chain, Logistics, and Transport Real estate Recreation Other Industry Automotive Food & Beverages Telecommunications Retail Energy & natural resources Beauty & Cosmetics eCommerce Medical Financial services

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Poland (14) Germany (3) Czech Republic (1) France (1)

This provider is fluent in 25 languages:

Albanian

Azerbaijani

Bulgarian

Croatian

Czech

Danish

Dutch

English

Estonian

Finnish

French

German

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Task Virtual

5.0 77 reviews

Premier Verified Clutch Guarantee

$1,000+

< $25 / hr

50 - 249

Berlin, Germany

Services provided

10% Call Center Services

40% Back Office Outsourcing

20% Sales Outsourcing +2

20% Search Engine Optimization

10% Data Annotation Services

Focus Areas

30% Virtual receptionist

40% Inbound appointment scheduling

30% Answering services

Task Virtual specializes in Contact Center Services, focusing on Customer Support Services, Inbound Call Center, and administrative tasks. Their reviews highlight a 100% positive feedback rate, emphasizing their professionalism, seamless integration into operations, and effective telephonic support. Clients appreciate their adaptability, efficiency in workflow management, and ability to enhance customer service experiences, as noted by 75% of reviewers.

See all 77 projects
1 of 1 Virtual receptionist reviews is 5 stars

1 new review for Virtual receptionist in past 6 months

Less than $10,000 avg. project cost

Virtual receptionist Experience

Task Virtual has received overwhelmingly positive feedback for their virtual receptionist services, with 90% of reviewers highlighting their professionalism and responsiveness. Clients praised their ability to integrate seamlessly into existing operations, enhancing patient communication while reducing internal workload by 30%. A notable 85% emphasized their adaptability to changing needs, contributing to improved scheduling accuracy and organizational efficiency. Overall, Task Virtual is recognized for their commitment to continuous improvement and operational excellence.
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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (4) $50,000 to $199,999 (1)

What Clients Have Said
Task Virtual is frequently praised for its cost-effectiveness and alignment with clients' budgets. Clients noted, 'Pricing fit our budget' and highlighted 'good value for cost.' The overall sentiment reflects satisfaction with the balance of quality and affordability, with one client mentioning significant savings of $7,000-$8,500 monthly. Additionally, clients appreciated the flexibility and adaptability of the team, which enhanced the perceived value of services rendered.
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United States (7) Canada (4) Ireland (3) Australia (1) Germany (1) Italy (1) England (1)

This provider is fluent in 7 languages:

English

Spanish

French

Bengali

Hindi

Panjabi

Sindhi

This provider is available in 12 time zones:

Middle East Time (MET)

India Standard Time (IST)

Central European Time (CET)

Central Standard Time (CST)

Eastern European Time (EET)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Australia Central Time (ACT)

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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Reviewers in Berlin commend Task Virtual for their expertise in virtual support, which improved data management and operational efficiency by up to 80%. They value the provider's accuracy, responsiveness, and tailored approach to industry needs.
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hello.de AG

Not yet reviewed

Verified

$100,000+

$25 - $49 / hr

250 - 999

Berlin, Germany

Services provided

70% Call Center Services

10% Back Office Outsourcing

10% Customer Service Outsourcing +1

10% Insurance Services & Brokers

Focus Areas

35% Virtual receptionist

35% Inbound appointment scheduling

30% Answering services

Call center service hello.de AG specializes in Call Center Services and Back Office Outsourcing. They were launched in 2013.
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DCS Communication Center

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Berlin, Germany

Services provided

40% Call Center Services

20% Back Office Outsourcing

10% Customer Service Outsourcing +3

10% Finance & Accounting Outsourcing (FAO)

10% Market Research

10% Sales Outsourcing

Focus Areas

40% Virtual receptionist

30% Answering services

30% Inbound appointment scheduling

DCS Communication Center is a midsize Izmir, Türkiye-based telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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Berlin, Germany

Am Borsigturm 15
Berlin, Germany 13507
1001 - 2000

+49 (0)30 850 62 60

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bluepartner GmbH

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Berlin, Germany

Services provided

50% Call Center Services

25% Back Office Outsourcing

25% Business Consulting

Focus Areas

50% Virtual receptionist

50% Answering services

Bluepartner GmbH, a phone answering service, specializes in Call Center Services and Business Consulting. The agency is located in Berlin, Germany.
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Prosupo

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Berlin, Germany

Services provided

20% Call Center Services

20% Branding

20% Customer Service Outsourcing +2

20% Recruiting

20% Social Media Marketing

Focus Areas

33% Virtual receptionist

34% Answering services

33% Inbound appointment scheduling

Prosupo is a branding agency founded in 2021. The agency specializes in Branding and Social Media Marketing, and is small.
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Berlin, Germany

Siegfriedstr. 183
Berlin, Germany 10365
2 - 5

+49 221 5300 6911

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EnergeticHub

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Berlin, Germany

Services provided

15% Call Center Services

40% IT Managed Services

25% Customer Service Outsourcing +2

10% Back Office Outsourcing

10% Sales Outsourcing

Focus Areas

25% Virtual receptionist

75% Answering services

EnergeticHub is an IT managed services company founded in 2020. The midsize team focuses on IT managed services and Customer Service Outsourcing.
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Berlin, Germany

Rahel-Hirsch-Strasse 10, 3. OG
Berlin, Germany 10557
10 - 15

+1 (929) 235 1351

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DBS GmbH

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Berlin, Germany

Services provided

50% Call Center Services

50% Back Office Outsourcing

Focus Areas

35% Virtual receptionist

35% Answering services

30% Inbound appointment scheduling

Call center company and Back Office Outsourcing company DBS GmbH was launched in 2006. The agency specializes in Call Center Services and Back Office Outsourcing.
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Voxpark GmbH

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Berlin, Germany

Services provided

50% Call Center Services

50% Back Office Outsourcing

Focus Areas

30% Virtual receptionist

40% Answering services

30% Inbound appointment scheduling

Voxpark GmbH is a call center company and Back Office Outsourcing company. Their midsize team is based in Berlin, Germany. Their team provides Call Center Services and Back Office Outsourcing.
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Snubes

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Berlin, Germany

Services provided

35% Call Center Services

35% Customer Service Outsourcing

30% Back Office Outsourcing

Focus Areas

35% Virtual receptionist

35% Inbound appointment scheduling

30% Answering services

Snubes, a call center service, offers Call Center Services and Customer Service Outsourcing. The company is in Berlin, Germany and Hannover, Germany.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Helpware CX

2 Top Virtual Assistant

3 CCIG Group

4 Task Virtual

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 4 Berlin Virtual Receptionist Companies

Helpware CX

$5,000+

< $25 / hr

1,000 - 9,999

Berlin, Germany

Ability to deliver

36.5/40.0

16.8/20 Reviews

10/10 Clients & Experience

9.7/10 Market Presence

Service focus

20% Call Center Services

10% Virtual receptionist

80% Other

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Top Virtual Assistant

$1,000+

Undisclosed

50 - 249

Berlin, Germany

Ability to deliver

29.3/40.0

19.2/20 Reviews

4.7/10 Clients & Experience

5.4/10 Market Presence

Service focus

10% Call Center Services

60% Virtual receptionist

90% Other

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CCIG Group

$10,000+

< $25 / hr

1,000 - 9,999

Berlin, Germany

Ability to deliver

25.2/40.0

20/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

40% Call Center Services

30% Virtual receptionist

60% Other

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Task Virtual

$1,000+

< $25 / hr

50 - 249

Berlin, Germany

Ability to deliver

28.6/40.0

18/20 Reviews

2.2/10 Clients & Experience

8.3/10 Market Presence

Service focus

10% Call Center Services

30% Virtual receptionist

90% Other

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hello.de AG

$100,000+

$25 - $49 / hr

250 - 999

Berlin, Germany

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

70% Call Center Services

35% Virtual receptionist

30% Other

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DCS Communication Center

Undisclosed

Undisclosed

250 - 999

Berlin, Germany

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

40% Call Center Services

40% Virtual receptionist

60% Other

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bluepartner GmbH

Undisclosed

Undisclosed

50 - 249

Berlin, Germany

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Call Center Services

50% Virtual receptionist

50% Other

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Prosupo

$1,000+

< $25 / hr

10 - 49

Berlin, Germany

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

20% Call Center Services

33% Virtual receptionist

80% Other

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EnergeticHub

$1,000+

< $25 / hr

50 - 249

Berlin, Germany

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

15% Call Center Services

25% Virtual receptionist

85% Other

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DBS GmbH

Undisclosed

Undisclosed

50 - 249

Berlin, Germany

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Call Center Services

35% Virtual receptionist

50% Other

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Voxpark GmbH

Undisclosed

Undisclosed

50 - 249

Berlin, Germany

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Call Center Services

30% Virtual receptionist

50% Other

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Snubes

Undisclosed

Undisclosed

10 - 49

Berlin, Germany

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

35% Call Center Services

35% Virtual receptionist

65% Other

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Top Virtual Receptionist Services in Berlin

List of the Top Berlin Virtual Receptionist Companies

Reviews mention Accommodating

Answering Services for Marketing Company

Answering & Directing Calls for Real Estate Brokerage Firm

Reviewed 1 time in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Reviewed 1 time in the past 6 months

Call Center Services for Digital Government Partner

Industry Experience

Select Industry to see insights

Reviews mention Communicative

Call Center & Sales Support Services for Locksmith Company

Customer Support Services for Life Insurance Company

Back-Office Support for Nonprofit Organization

Administrative Support for Childhood Education Consultancy

Outsourced Call Center & Customer Service for Tree Care Co

Virtual receptionist Experience

Top Virtual Assistant is very responsive

Reviewed 2 times in the past 6 months

Call Center Services for Medical Company