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Top Virtual Receptionist Services in Berlin

Ratings Updated: August 3, 2026

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12 Companies

Country: Germany

City: Berlin

Inbound Services: Virtual receptionist

List of the Top Berlin Virtual Receptionist Companies

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Moneypenny USA (formerly VoiceNation)

4.4 53 reviews

Verified

Undisclosed

< $25 / hr

50 - 249

Serves Berlin, Germany

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

37% Virtual receptionist

63% Answering services

Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.

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Reviews mention Timely
Overall, client feedback regarding Moneypenny USA's timeliness is largely positive. Clients consistently report that the team delivers services promptly, with one noting that they always receive call details immediately after calls. Another client highlighted their project management as 'great' and praised their ability to complete tasks in a timely manner, even during adverse conditions. However, a few reviews mentioned occasional inconsistencies and errors in service delivery that impacted their experience.

Voice Services Solution for Renovation Business

5.0 Aug 6, 2019

During the first 45 days while our account was still in onboarding we received a few pulse checks from them to ensure all was good. Otherwise I only reach out to them if I have a question or need to make an adjustment - which they are always quick to respond which is a refresher for me. Their customer service has been excellent. They are quick to respond and get any issues or changes handled asap.
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Call Center Services for Nonprofit Organization

5.0 Feb 28, 2022

Moneypenny’s project management is great, always doing their work in a timely manner. The budget is based on the call volume; the more activities they receive, the higher their rate. We use Smartsheet, Excel spreadsheets, and Salesforce to manage the project, and we communicate with them via email. Still, if we need something quickly, we contact them via phone calls.
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Answering Services for Kick-boxing Fitness Facility

4.0 Sep 25, 2020

They’re friendly, timely, and receptive to my requests. Their team quickly makes corrections. When there’s something wrong, they acknowledge it.
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Call Center Services for Water Well Drilling Company

0.5 May 4, 2026

They did deliver products on time but the charges were not as expected.
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18 of 51 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Nonprofit Organization
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
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Industry Experience

Moneypenny USA demonstrates significant expertise across various industries, including Construction, Healthcare, Business Services, Real Estate, and Advertising & Marketing. Feedback highlights their strengths in customer service, adaptability, and responsiveness, especially in handling inbound calls and lead management. Clients appreciate Moneypenny’s personalized approach, which enhances client engagement and satisfaction. Overall sentiment is positive, particularly among businesses requiring reliable call handling and customer interaction, indicating a strong fit for sectors emphasizing client relations and service responsiveness.
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Arts, entertainment & music Real estate Nonprofit Consumer Products Other Industry Sports Healthcare Transportation Energy & natural resources Hospitality & leisure Retail Telecommunications Information technology Advertising & marketing Manufacturing Education Business services Construction

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This provider is fluent in 2 languages:

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Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Berlin, Germany

Services provided

20% Call Center Services

50% Customer Service Outsourcing

10% Back Office Outsourcing +2

10% Content Moderation Services

10% Data Annotation Services

Focus Areas

10% Virtual receptionist

65% Answering services

25% Inbound appointment scheduling

Helpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.

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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of Helpware CX highlight their effectiveness in marketing support, particularly in customer research, which successfully attracted six new clients. Clients commend the company's impressive speed and efficient project management, noting effective communication through various channels. One reviewer specifically appreciated the value for cost that Helpware CX provided, indicating satisfaction with the overall engagement. There were no significant areas for improvement mentioned, reflecting a positive sentiment towards their services.
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17 of 21 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Digital Government Partner
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware CX is frequently praised for providing exceptional value for money. Clients noted that their pricing is competitive and aligns well with project needs, with one stating they chose Helpware for its 'good value for cost.' Another client highlighted that Helpware's services led to significant cost savings and improved quality, affirming their budget fit. Overall, the sentiment reflects satisfaction with Helpware's pricing structure, with several clients expressing that they received more than they expected for their investment.
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Berlin, Germany

Kemperplatz 1 Mitte D, 10785 Berlin, Germany
Berlin, Germany 10785
2 - 5

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Top Virtual Assistant

5.0 72 reviews

Premier Verified

$1,000+

Undisclosed

50 - 249

Berlin, Germany

Services provided

10% Call Center Services

30% Back Office Outsourcing

30% Content Writing Services +3

10% Accounting

10% Search Engine Optimization

10% Social Media Marketing

Focus Areas

60% Virtual receptionist

30% Answering services

10% Inbound appointment scheduling

Top Virtual Assistant is a company specializing in Contact Center Services and Customer Support Services, providing solutions such as Inbound and Outbound Call Center management. Reviews highlight their professional and flexible approach, with over 85% of feedback noting improved customer response times and satisfaction. Their ability to integrate seamlessly with clients' existing systems and processes is frequently praised, enhancing efficiency across various industries.

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Reviews mention Reliable
Overall, clients express a strong sentiment of reliability towards Top Virtual Assistant. Key feedback highlights include efficient project management, timely task completion, and clear communication. One client emphasized their 'dependability,' noting how it positively impacted organizational smoothness. Another mentioned that tasks were 'completed on time' and that the team was 'always responsive.' Clients appreciated how the assistants adapted to their needs, reinforcing the perception of Top Virtual Assistant as a reliable partner in managing administrative tasks.

AI Agents for Appliance Repair Company

5.0 Dec 6, 2025

Our internal team’s productivity improved they could focus on core technical tasks instead of admin load. Response times to customer inquiries dropped significantly (within hours instead of a day or more), improving client satisfaction and communication reliability. Administrative backlog was cleared more consistently, and documentation/data management became more organized and up-to-date. Top Virtual Assistant managed tasks efficiently. They responded to queries promptly, adhered to agreed weekly task logs, and delivered assigned tasks reliably within expected timeframes. Communication channels were clear, with regular updates and transparency around progress.
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Back-Office Outsourcing for Housing Nonprofit

5.0 Dec 17, 2025

Task management was reliable; deliverables were completed as expected, and there were no surprises. We appreciated that we didn’t have to chase for follow-ups; they stayed on top of assignments and kept us in the loop.
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Call Center Services for Auto Detailing Company

5.0 Dec 18, 2025

The workflow was consistent and reliable. Tasks were completed when expected, and communication stayed clear without the need for constant check-ins.
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Administrative Support for Renovation & Flooring Company

5.0 Dec 20, 2025

Project management was smooth and reliable. Tasks were completed on time, communication was clear, and the team was always responsive when we needed changes or had questions. They adapted well to our processes.
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Administrative Support for Renovation & Flooring Company

5.0 Dec 20, 2025

The most impressive part was their reliability and attention to detail. They handled tasks responsibly and consistently, which made a real difference in keeping our operations running smoothly.
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1 of 1 Virtual receptionist reviews is 5 stars

1 new review for Virtual receptionist in past 6 months

$10,000 – $49,000 avg. project cost

Virtual receptionist Experience

Top Virtual Assistant has received overwhelmingly positive feedback from clients in the Virtual receptionist service, with 100% of reviewers highlighting their exceptional communication and time-saving capabilities. One client noted a saving of 120 hours per week, attributing this efficiency to the team’s effective management of property listings and client interactions. Clients emphasize the provider's reliability and expertise, stating they have become a crucial asset to their operations, with no reported areas for improvement.
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12 of 12 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support Services for Life Insurance Company
5.0 — Top Virtual Assistant provided customer support services for a life insurance firm. The team responded to emails and live chats, resolved basic issues, escalated complex cases, and documented all Read more
Read 12 Reviews

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Average Project Cost Breakdown

$10,000 to $49,000 (21) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently praise Top Virtual Assistant for their exceptional value and cost-effectiveness. Feedback highlights that their services deliver high-quality results, with one client noting a 20-30% increase in leads, while others emphasize the reliability and efficiency of their support. Many reviews mention that the pricing aligns well with the quality of service provided, indicating a strong sentiment that clients receive substantial value for their financial investment.
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CCIG Group

4.9 23 reviews

Premier Verified

$10,000+

< $25 / hr

1,000 - 9,999

Berlin, Germany

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing

Focus Areas

30% Virtual receptionist

40% Answering services

30% Inbound appointment scheduling

CCIG Group is a distinguished provider of comprehensive Call Center Services, excelling in both Inbound and Outbound Call Handling, Customer Support Services, and Telephonic Support across diverse industries. An impressive 100% of reviewers highlighted their flexibility, professionalism, and outstanding project management, showcasing their commitment to meeting client needs. Their high service quality is reflected in consistent positive feedback, with no significant areas for improvement noted by clients.

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Reviews mention Accommodating
The feedback regarding CCIG Group's accommodating nature is overwhelmingly positive. Clients consistently highlight the team's flexibility and responsiveness, with one noting their ability to adapt to new procedures within a day. Another review emphasizes their commitment to meeting client needs, stating, 'They have always accommodated us in everything.' Overall, clients express satisfaction with the team's dedication to delivering high-quality service and adapting to requests, even on short notice.

Call Center & Customer Service Outsourcing for Perfumes Co

5.0 Sep 30, 2025

Yes, we are completely satisfied with everything. We can only recommend the CCIG Group. We have been working together for over 6 years. They have always accommodated us in everything.
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Industry Experience

CCIG Group has demonstrated expertise across diverse sectors, notably Insurance, Financial Services, eCommerce, Energy, Retail, and Medical. Clients have praised their efficiency, flexibility, and effective communication, ensuring high service standards. In Insurance, they excelled in customer support operations; in eCommerce, they provided comprehensive technical assistance. Overall sentiment is highly positive, with clients highlighting responsive project management and the capability to adapt to evolving needs across industries.
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Insurance Transportation Supply Chain, Logistics, and Transport Real estate Recreation Other Industry Automotive Food & Beverages Telecommunications Retail Energy & natural resources Beauty & Cosmetics eCommerce Medical Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight CCIG Group's cost-effectiveness and value for money, noting that their pricing aligns well with budget expectations. Feedback from various clients indicates a strong appreciation for the flexibility and responsiveness of the team, with one stating, 'Good value for cost' and another emphasizing 'pricing fit our budget.' Overall sentiment reflects satisfaction with the balance of quality service and competitive pricing, contributing to positive long-term partnerships.
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Berlin, Germany

Kurfürstendamm 15
Berlin, Germany 10719
16 - 20

+49 30 220 131 023

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Task Virtual

5.0 74 reviews

Premier Verified

$1,000+

< $25 / hr

50 - 249

Berlin, Germany

Services provided

10% Call Center Services

40% Back Office Outsourcing

20% Sales Outsourcing +2

20% Search Engine Optimization

10% Data Annotation Services

Focus Areas

30% Virtual receptionist

40% Inbound appointment scheduling

30% Answering services

Task Virtual is a company specializing in Customer Support Services and Inbound Call Center solutions. The reviews highlight their seamless integration into existing operations, professionalism, and commitment to improving client workflows. Approximately 95% of feedback emphasizes their responsiveness and efficiency, while around 90% praise their ability to blend empathy with telephonic support, enhancing patient and customer experiences.

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3 of 3 reviews are 5 stars

2 new reviews for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 3 times in the past 6 months
Recent reviews of Task Virtual reflect a consistently positive sentiment, highlighting their effective integration into client operations. Clients praised their responsive project management, ability to streamline workflows, and enhance communication processes. Notably, one client noted improved appointment scheduling and reduced administrative burdens, while another emphasized the team's professionalism and empathetic communication with patients. Although some suggested enhancing strategic planning sessions, overall feedback indicates that Task Virtual is a reliable partner that significantly contributes to operational efficiency and client satisfaction.
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Industry Experience

Task Virtual has demonstrated expertise across various industries, particularly in Information Technology, Healthcare, Consumer Products, Financial Services, Education, and Marketing. Clients consistently highlight their ability to streamline operations, enhance customer communication, and optimize administrative workflows, resulting in improved efficiency and client satisfaction. Overall sentiment is highly positive, especially in IT and healthcare, where their nuanced understanding of industry-specific challenges has led to significant operational improvements.
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Business services Arts, entertainment & music Information technology Advertising & marketing Beauty & Cosmetics IT Services Healthcare Legal Financial services Consumer products & services Education

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Average Project Cost Breakdown

Less than $10,000 (11) $10,000 to $49,000 (3) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently praised Task Virtual for providing good value for cost, aligning with their budgets while delivering quality services. For instance, one client noted that Task Virtual was selected due to their pricing fit and great culture alignment. Overall sentiment reflects satisfaction with the cost-effectiveness of their offerings, as clients experienced reduced operational burdens and improved efficiency, leading to significant savings, such as one client reporting a monthly saving of $7,000 to $8,500.
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More responsive than most other service providers

Task Virtual is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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hello.de AG

Not yet reviewed

Verified

$100,000+

$25 - $49 / hr

250 - 999

Berlin, Germany

Services provided

70% Call Center Services

10% Back Office Outsourcing

10% Customer Service Outsourcing +1

10% Insurance Services & Brokers

Focus Areas

35% Virtual receptionist

35% Inbound appointment scheduling

30% Answering services

Call center service hello.de AG specializes in Call Center Services and Back Office Outsourcing. They were launched in 2013.
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DCS Communication Center

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Berlin, Germany

Services provided

40% Call Center Services

20% Back Office Outsourcing

10% Customer Service Outsourcing +3

10% Finance & Accounting Outsourcing (FAO)

10% Market Research

10% Sales Outsourcing

Focus Areas

40% Virtual receptionist

30% Answering services

30% Inbound appointment scheduling

DCS Communication Center is a midsize Izmir, Türkiye-based telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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Berlin, Germany

Am Borsigturm 15
Berlin, Germany 13507
1001 - 2000

+49 (0)30 850 62 60

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bluepartner GmbH

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Berlin, Germany

Services provided

50% Call Center Services

25% Back Office Outsourcing

25% Business Consulting

Focus Areas

50% Virtual receptionist

50% Answering services

Bluepartner GmbH, a phone answering service, specializes in Call Center Services and Business Consulting. The agency is located in Berlin, Germany.
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Prosupo

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Berlin, Germany

Services provided

20% Call Center Services

20% Branding

20% Customer Service Outsourcing +2

20% Recruiting

20% Social Media Marketing

Focus Areas

33% Virtual receptionist

34% Answering services

33% Inbound appointment scheduling

Prosupo is a branding agency founded in 2021. The agency specializes in Branding and Social Media Marketing, and is small.
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Berlin, Germany

Siegfriedstr. 183
Berlin, Germany 10365
2 - 5

+49 221 5300 6911

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EnergeticHub

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Berlin, Germany

Services provided

15% Call Center Services

40% IT Managed Services

25% Customer Service Outsourcing +2

10% Back Office Outsourcing

10% Sales Outsourcing

Focus Areas

25% Virtual receptionist

75% Answering services

EnergeticHub is an IT managed services company founded in 2020. The midsize team focuses on IT managed services and Customer Service Outsourcing.
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Berlin, Germany

Rahel-Hirsch-Strasse 10, 3. OG
Berlin, Germany 10557
10 - 15

+1 (929) 235 1351

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DBS GmbH

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Berlin, Germany

Services provided

50% Call Center Services

50% Back Office Outsourcing

Focus Areas

35% Virtual receptionist

35% Answering services

30% Inbound appointment scheduling

Call center company and Back Office Outsourcing company DBS GmbH was launched in 2006. The agency specializes in Call Center Services and Back Office Outsourcing.
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Voxpark GmbH

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Berlin, Germany

Services provided

50% Call Center Services

50% Back Office Outsourcing

Focus Areas

30% Virtual receptionist

40% Answering services

30% Inbound appointment scheduling

Voxpark GmbH is a call center company and Back Office Outsourcing company. Their midsize team is based in Berlin, Germany. Their team provides Call Center Services and Back Office Outsourcing.
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Snubes

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Berlin, Germany

Services provided

35% Call Center Services

35% Customer Service Outsourcing

30% Back Office Outsourcing

Focus Areas

35% Virtual receptionist

35% Inbound appointment scheduling

30% Answering services

Snubes, a call center service, offers Call Center Services and Customer Service Outsourcing. The company is in Berlin, Germany and Hannover, Germany.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Helpware CX

2 Top Virtual Assistant

3 CCIG Group

4 Task Virtual

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 4 Berlin Virtual Receptionist Companies

Helpware CX

$5,000+

< $25 / hr

1,000 - 9,999

Berlin, Germany

Ability to deliver

36.7/40.0

17/20 Reviews

10/10 Clients & Experience

9.7/10 Market Presence

Service focus

20% Call Center Services

10% Virtual receptionist

80% Other

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Top Virtual Assistant

$1,000+

Undisclosed

50 - 249

Berlin, Germany

Ability to deliver

29.3/40.0

19.2/20 Reviews

4.7/10 Clients & Experience

5.4/10 Market Presence

Service focus

10% Call Center Services

60% Virtual receptionist

90% Other

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CCIG Group

$10,000+

< $25 / hr

1,000 - 9,999

Berlin, Germany

Ability to deliver

25.2/40.0

20/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

40% Call Center Services

30% Virtual receptionist

60% Other

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Task Virtual

$1,000+

< $25 / hr

50 - 249

Berlin, Germany

Ability to deliver

28.2/40.0

17.6/20 Reviews

2.2/10 Clients & Experience

8.3/10 Market Presence

Service focus

10% Call Center Services

30% Virtual receptionist

90% Other

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hello.de AG

$100,000+

$25 - $49 / hr

250 - 999

Berlin, Germany

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

70% Call Center Services

35% Virtual receptionist

30% Other

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DCS Communication Center

Undisclosed

Undisclosed

250 - 999

Berlin, Germany

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

40% Call Center Services

40% Virtual receptionist

60% Other

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bluepartner GmbH

Undisclosed

Undisclosed

50 - 249

Berlin, Germany

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Call Center Services

50% Virtual receptionist

50% Other

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Prosupo

$1,000+

< $25 / hr

10 - 49

Berlin, Germany

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

20% Call Center Services

33% Virtual receptionist

80% Other

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EnergeticHub

$1,000+

< $25 / hr

50 - 249

Berlin, Germany

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

15% Call Center Services

25% Virtual receptionist

85% Other

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DBS GmbH

Undisclosed

Undisclosed

50 - 249

Berlin, Germany

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Call Center Services

35% Virtual receptionist

50% Other

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Voxpark GmbH

Undisclosed

Undisclosed

50 - 249

Berlin, Germany

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Call Center Services

30% Virtual receptionist

50% Other

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Snubes

Undisclosed

Undisclosed

10 - 49

Berlin, Germany

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

35% Call Center Services

35% Virtual receptionist

65% Other

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Top Virtual Receptionist Services in Berlin

List of the Top Berlin Virtual Receptionist Companies

Reviews mention Timely

Voice Services Solution for Renovation Business

Call Center Services for Nonprofit Organization

Answering Services for Kick-boxing Fitness Facility

Call Center Services for Water Well Drilling Company

Call Center Services for Nonprofit Organization

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Reviewed 1 time in the past 6 months

Call Center Services for Digital Government Partner

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AI Agents for Appliance Repair Company

Back-Office Outsourcing for Housing Nonprofit

Call Center Services for Auto Detailing Company

Administrative Support for Renovation & Flooring Company

Administrative Support for Renovation & Flooring Company

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Customer Support Services for Life Insurance Company

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Reviews mention Accommodating

Call Center & Customer Service Outsourcing for Perfumes Co

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Reviewed 3 times in the past 6 months

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