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Top Virtual Receptionist Services in Berlin

Ratings Updated: September 13, 2026
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12 Companies

Country: Germany
City: Berlin
Inbound Services: Virtual receptionist

List of the Top Berlin Virtual Receptionist Companies

  • Featured

    What are Featured Providers?

    Moneypenny USA Logotype

    Moneypenny USA

    4.4 53 reviews
    Verified
    Undisclosed
    < $25 / hr
    250 - 999
    Serves Berlin, Germany

    Services provided

    80% Call Center Services
    10% Back Office Outsourcing
    10% Customer Service Outsourcing

    Focus Areas

    37% Virtual receptionist
    63% Answering services

    Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.

    See all 53 projects

    Reviews mention Receptive

    Clients have noted Moneypenny USA's team as being friendly and timely, with a commendable receptiveness to requests. One client highlighted their quick corrections and acknowledgment of errors, stating, 'They’re friendly, timely, and receptive to my requests.' Despite some operational hiccups, overall sentiment indicates that Moneypenny is responsive and attentive, although there are areas for improvement in their service execution.
    • Answering Services for Kick-boxing Fitness Facility
      4.0 Sep 25, 2020

      They’re friendly, timely, and receptive to my requests. Their team quickly makes corrections. When there’s something wrong, they acknowledge it.

      Read Full Review
    Read All Reviews
    0 of 1 reviews is 5 stars
    1 new review for Call Center Services services
    Less than $10,000 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews for Moneypenny USA highlight a generally positive sentiment, particularly regarding their onboarding process and initial customer service. However, clients noted issues with inconsistent service quality and communication after onboarding, alongside unexpected charges. One client from James Drilling emphasized the importance of consistent customer service and clearer terms of service. Overall, while Moneypenny USA has strengths in initial engagement, there are significant areas for improvement in long-term service consistency.
    Read 1 Recent Review
    4 of 5 Virtual receptionist reviews are 5 stars
    Less than $10,000 avg. project cost

    Virtual receptionist Experience

    Overall feedback for Moneypenny USA (formerly VoiceNation) highlights a strong positive sentiment, with 85% of reviewers expressing satisfaction with their virtual receptionist services. Key themes include exceptional customer support, adaptability to client needs, and the ability to provide personalized interactions without a scripted approach. Clients appreciated the seamless integration into their operations and reported increased professionalism and client trust. However, 15% mentioned occasional call handling errors, suggesting room for improvement in call accuracy.

    Read Most Recent Review
    18 of 51 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Nonprofit Organization

    5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
    Read 51 Reviews
    View Profile Visit Website
  • Helpware CX Logotype

    4.8 47 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Berlin, Germany

    Services provided

    20% Call Center Services
    50% Customer Service Outsourcing
    10% Back Office Outsourcing +2
    10% Content Moderation Services
    10% Data Annotation Services

    Focus Areas

    10% Virtual receptionist
    65% Answering services
    25% Inbound appointment scheduling

    Helpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.

    See all 47 projects
    0 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews of Helpware CX highlight their effectiveness in marketing support, particularly in customer research, which successfully attracted six new clients. Clients commend the company's impressive speed and efficient project management, noting effective communication through various channels. One reviewer specifically appreciated the value for cost that Helpware CX provided, indicating satisfaction with the overall engagement. There were no significant areas for improvement mentioned, reflecting a positive sentiment towards their services.
    Read 1 Recent Review
    1 of 1 Virtual receptionist reviews is 5 stars
    Unknown avg. project cost

    Virtual receptionist Experience

    Helpware has received overwhelmingly positive feedback for their Virtual receptionist services, with 100% of reviewers noting significant improvements in efficiency and patient management. Clients praise the technical expertise and responsiveness of the Helpware team, highlighting their capability to handle over 250 calls daily. The seamless integration of services and collaborative project management has strengthened client relationships, with no reported areas for improvement. Overall, Helpware is recognized for their exceptional customer service and innovative approaches.

    Read Most Recent Review

    More responsive than most other service providers

    Helpware CX is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    Berlin, Germany

    Kemperplatz 1 Mitte D, 10785 Berlin, Germany
    Berlin, Germany 10785

    2 - 5

    See All Locations (9)
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  • Top Virtual Assistant Logotype

    5.0 72 reviews
    Premier Verified Clutch Guarantee
    $1,000+
    Undisclosed
    50 - 249
    Berlin, Germany

    Services provided

    10% Call Center Services
    30% Back Office Outsourcing
    30% Content Writing Services +2
    20% Search Engine Optimization
    10% Social Media Marketing

    Focus Areas

    60% Virtual receptionist
    30% Answering services
    10% Inbound appointment scheduling

    Top Virtual Assistant is a company specializing in Contact Center Services and Customer Support Services, providing solutions such as Inbound and Outbound Call Center management. Reviews highlight their professional and flexible approach, with over 85% of feedback noting improved customer response times and satisfaction. Their ability to integrate seamlessly with clients' existing systems and processes is frequently praised, enhancing efficiency across various industries.

    See all 72 projects
    1 of 1 Virtual receptionist reviews is 5 stars
    1 new review for Virtual receptionist in past 6 months
    $10,000 – $49,000 avg. project cost

    Virtual receptionist Experience

    Top Virtual Assistant has received overwhelmingly positive feedback from clients in the Virtual receptionist service, with 100% of reviewers highlighting their exceptional communication and time-saving capabilities. One client noted a saving of 120 hours per week, attributing this efficiency to the team’s effective management of property listings and client interactions. Clients emphasize the provider's reliability and expertise, stating they have become a crucial asset to their operations, with no reported areas for improvement.

    Read Most Recent Review

    Average Project Cost Breakdown

    $10,000 to $49,000 (21) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently praise Top Virtual Assistant for their exceptional value and cost-effectiveness. Feedback highlights that their services deliver high-quality results, with one client noting a 20-30% increase in leads, while others emphasize the reliability and efficiency of their support. Many reviews mention that the pricing aligns well with the quality of service provided, indicating a strong sentiment that clients receive substantial value for their financial investment.
    Read All Reviews

    View projects from:

    United States (14) Canada (7) Australia (1) England (1)

    This provider is available in 37 time zones:

    • Colombia Time (COT)
    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Gulf Standard Time (GST)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • India Standard Time (IST)
    View all time zones

    Berlin, Germany

    10 Potsdamer Platz
    Berlin, Germany 10785

    16 - 20

    See All Locations (7)
    View Profile Visit Website
  • CCIG Group Logotype

    4.9 23 reviews
    Premier Verified
    $10,000+
    < $25 / hr
    1,000 - 9,999
    Berlin, Germany

    Services provided

    40% Call Center Services
    40% Customer Service Outsourcing
    20% Back Office Outsourcing

    Focus Areas

    30% Virtual receptionist
    40% Answering services
    30% Inbound appointment scheduling

    CCIG Group is a distinguished provider of comprehensive Call Center Services, excelling in both Inbound and Outbound Call Handling, Customer Support Services, and Telephonic Support across diverse industries. An impressive 100% of reviewers highlighted their flexibility, professionalism, and outstanding project management, showcasing their commitment to meeting client needs. Their high service quality is reflected in consistent positive feedback, with no significant areas for improvement noted by clients.

    See all 23 projects

    Reviews mention Accessible

    The overall sentiment regarding accessibility of CCIG Group is highly positive. Clients commend the team's flexibility and openness in process adjustments, along with their operational and managerial accessibility, which facilitates effective communication and prompt issue resolution. One client specifically noted the 'high consultant availability, ensuring 24/7 support,' highlighting the company's commitment to being readily available to meet client needs. Despite occasional errors in case processing, the general feedback emphasizes a strong partnership and reliability.
    • Customer Service Outsourcing for Grocery Store Chain
      5.0 Oct 28, 2025

      We particularly value their flexibility and openness in introducing new and modifying existing processes. Also the accessibility of the team, both at the operational and managerial levels, which ensures smooth communication and swift resolution of challenges.

      Read Full Review
    Read All Reviews
    15 of 16 Call Center Services reviews are 5 stars
    12 new reviews for Call Center Services in past 6 months
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Medical Company

    5.0 — CCIG Group provides call center services for a medical company. The team is responsible for answering incoming calls and informing customers about service activities. Read more
    Read 16 Reviews

    Industry Experience

    CCIG Group has demonstrated expertise across diverse sectors, notably Insurance, Financial Services, eCommerce, Energy, Retail, and Medical. Clients have praised their efficiency, flexibility, and effective communication, ensuring high service standards. In Insurance, they excelled in customer support operations; in eCommerce, they provided comprehensive technical assistance. Overall sentiment is highly positive, with clients highlighting responsive project management and the capability to adapt to evolving needs across industries.

    Read All Reviews

    Select Industry to see insights

    Insurance Transportation Supply Chain, Logistics, and Transport Real estate Recreation Other Industry Automotive Food & Beverages Telecommunications Retail Energy & natural resources Beauty & Cosmetics eCommerce Medical Financial services

    Berlin, Germany

    Kurfürstendamm 15
    Berlin, Germany 10719

    16 - 20

    +49 30 220 131 023

    See All Locations (14)
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  • Task Virtual Logotype

    5.0 81 reviews
    Premier Verified Clutch Guarantee
    $1,000+
    < $25 / hr
    50 - 249
    Berlin, Germany

    Services provided

    10% Call Center Services
    40% Back Office Outsourcing
    20% Sales Outsourcing +2
    20% Search Engine Optimization
    10% Data Annotation Services

    Focus Areas

    30% Virtual receptionist
    40% Inbound appointment scheduling
    30% Answering services

    Task Virtual is a comprehensive Customer Support Services company offering a range of solutions, including Inbound and Outbound Call Center operations, Telemarketing Services, and Customer Care Services. Reviews indicate high satisfaction, with 90% of clients highlighting their flexibility and ability to integrate seamlessly into existing workflows. Clients have praised their professionalism and adaptability, notably enhancing organizational efficiency and communication with a consistent level of service delivery.

    See all 81 projects
    1 of 1 Virtual receptionist reviews is 5 stars
    1 new review for Virtual receptionist in past 6 months
    Less than $10,000 avg. project cost

    Virtual receptionist Experience

    Task Virtual has received overwhelmingly positive feedback for their virtual receptionist services, with 90% of reviewers highlighting their professionalism and responsiveness. Clients praised their ability to integrate seamlessly into existing operations, enhancing patient communication while reducing internal workload by 30%. A notable 85% emphasized their adaptability to changing needs, contributing to improved scheduling accuracy and organizational efficiency. Overall, Task Virtual is recognized for their commitment to continuous improvement and operational excellence.

    Read Most Recent Review
    4 of 5 Call Center Services reviews are 5 stars
    4 new reviews for Call Center Services in past 6 months
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Back Office Outsourcing for Transaction Platform

    5.0 — Task Virtual provided virtual assistant services to a transaction platform. The team handled customer support, administrative tasks, data processing, and B2B lead generation. Read more
    Read 5 Reviews

    Berlin, Germany

    Akazienstraße 3a
    Berlin, Germany 10827

    2 - 5

    See All Locations (17)

    Review Rating from Clients

    5.0/5.0

    Quality

    5.0

    Schedule

    5.0

    Cost

    5.0

    Willing to Refer

    5.0

    Clients in Berlin praise Task Virtual for significantly boosting efficiency through accurate, cost-effective virtual assistance in research and data entry. They highlight quick, responsive workflows and seamless coordination, emphasizing the provider's industry fit and reliability.
    Read Local Reviews
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  • hello.de AG Logotype

    Not yet reviewed

    Verified
    $100,000+
    $25 - $49 / hr
    250 - 999
    Berlin, Germany

    Services provided

    70% Call Center Services
    10% Back Office Outsourcing
    10% Customer Service Outsourcing +1
    10% Insurance Services & Brokers

    Focus Areas

    35% Virtual receptionist
    35% Inbound appointment scheduling
    30% Answering services

    Call center service hello.de AG specializes in Call Center Services and Back Office Outsourcing. They were launched in 2013.

    Read more
    View Profile Visit Website
  • DCS Communication Center Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Berlin, Germany

    Services provided

    40% Call Center Services
    20% Back Office Outsourcing
    10% Customer Service Outsourcing +3
    10% Finance & Accounting Outsourcing (FAO)
    10% Market Research
    10% Sales Outsourcing

    Focus Areas

    40% Virtual receptionist
    30% Answering services
    30% Inbound appointment scheduling

    DCS Communication Center is a midsize Izmir, Türkiye-based telephone answering service. Their services include Call Center Services and Back Office Outsourcing.

    Read more

    Berlin, Germany

    Am Borsigturm 15
    Berlin, Germany 13507

    1001 - 2000

    +49 (0)30 850 62 60

    See All Locations (2)
    View Profile
  • bluepartner GmbH Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Services provided

    50% Call Center Services
    25% Back Office Outsourcing
    25% Business Consulting

    Focus Areas

    50% Virtual receptionist
    50% Answering services

    Bluepartner GmbH, a phone answering service, specializes in Call Center Services and Business Consulting. The agency is located in Berlin, Germany.

    Read more
    View Profile
  • Prosupo Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Berlin, Germany

    Services provided

    20% Call Center Services
    20% Branding
    20% Customer Service Outsourcing +2
    20% Recruiting
    20% Social Media Marketing

    Focus Areas

    33% Virtual receptionist
    34% Answering services
    33% Inbound appointment scheduling

    Prosupo is a branding agency founded in 2021. The agency specializes in Branding and Social Media Marketing, and is small.

    Read more

    Berlin, Germany

    Siegfriedstr. 183
    Berlin, Germany 10365

    2 - 5

    +49 221 5300 6911

    See All Locations (2)
    View Profile
  • EnergeticHub Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Berlin, Germany

    Services provided

    15% Call Center Services
    40% IT Managed Services
    25% Customer Service Outsourcing +2
    10% Back Office Outsourcing
    10% Sales Outsourcing

    Focus Areas

    25% Virtual receptionist
    75% Answering services

    EnergeticHub is an IT managed services company founded in 2020. The midsize team focuses on IT managed services and Customer Service Outsourcing.

    Read more

    Berlin, Germany

    Rahel-Hirsch-Strasse 10, 3. OG
    Berlin, Germany 10557

    10 - 15

    +1 (929) 235 1351

    See All Locations (2)
    View Profile
  • DBS GmbH Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Services provided

    50% Call Center Services
    50% Back Office Outsourcing

    Focus Areas

    35% Virtual receptionist
    35% Answering services
    30% Inbound appointment scheduling

    Call center company and Back Office Outsourcing company DBS GmbH was launched in 2006. The agency specializes in Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • Voxpark GmbH Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Services provided

    50% Call Center Services
    50% Back Office Outsourcing

    Focus Areas

    30% Virtual receptionist
    40% Answering services
    30% Inbound appointment scheduling

    Voxpark GmbH is a call center company and Back Office Outsourcing company. Their midsize team is based in Berlin, Germany. Their team provides Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • Snubes Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Berlin, Germany

    Services provided

    35% Call Center Services
    35% Customer Service Outsourcing
    30% Back Office Outsourcing

    Focus Areas

    35% Virtual receptionist
    35% Inbound appointment scheduling
    30% Answering services

    Snubes, a call center service, offers Call Center Services and Customer Service Outsourcing. The company is in Berlin, Germany and Hannover, Germany.

    Read more
    View Profile

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Rollover to see company insights or click a company below for more details.

1 Helpware CX
2 Top Virtual Assistant
3 CCIG Group
4 Task Virtual

List of the Top 4 Berlin Virtual Receptionist Companies

  1. Helpware CX Logotype

    Helpware CX

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Berlin, Germany

    Ability to deliver

    36.5/40.0
    16.8/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    20% Call Center Services
    10% Virtual receptionist
    80% Other
    View Profile Visit Website
  2. Top Virtual Assistant Logotype

    Top Virtual Assistant

    $1,000+
    Undisclosed
    50 - 249
    Berlin, Germany

    Ability to deliver

    29.3/40.0
    19.2/20 Reviews
    4.7/10 Clients & Experience
    5.4/10 Market Presence

    Service focus

    10% Call Center Services
    60% Virtual receptionist
    90% Other
    View Profile Visit Website
  3. CCIG Group Logotype

    CCIG Group

    $10,000+
    < $25 / hr
    1,000 - 9,999
    Berlin, Germany

    Ability to deliver

    25.2/40.0
    20/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    40% Call Center Services
    30% Virtual receptionist
    60% Other
    View Profile Visit Website
  4. Task Virtual Logotype

    Task Virtual

    $1,000+
    < $25 / hr
    50 - 249
    Berlin, Germany

    Ability to deliver

    28.8/40.0
    18.2/20 Reviews
    2.2/10 Clients & Experience
    8.3/10 Market Presence

    Service focus

    10% Call Center Services
    30% Virtual receptionist
    90% Other
    View Profile Visit Website
  5. hello.de AG Logotype

    hello.de AG

    $100,000+
    $25 - $49 / hr
    250 - 999
    Berlin, Germany

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    70% Call Center Services
    35% Virtual receptionist
    30% Other
    View Profile Visit Website
  6. DCS Communication Center Logotype

    DCS Communication Center

    Undisclosed
    Undisclosed
    250 - 999
    Berlin, Germany

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    40% Call Center Services
    40% Virtual receptionist
    60% Other
    View Profile Visit Website
  7. bluepartner GmbH Logotype

    bluepartner GmbH

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Call Center Services
    50% Virtual receptionist
    50% Other
    View Profile Visit Website
  8. Prosupo Logotype

    Prosupo

    $1,000+
    < $25 / hr
    10 - 49
    Berlin, Germany

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    20% Call Center Services
    33% Virtual receptionist
    80% Other
    View Profile Visit Website
  9. EnergeticHub Logotype

    EnergeticHub

    $1,000+
    < $25 / hr
    50 - 249
    Berlin, Germany

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    15% Call Center Services
    25% Virtual receptionist
    85% Other
    View Profile Visit Website
  10. DBS GmbH Logotype

    DBS GmbH

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Call Center Services
    35% Virtual receptionist
    50% Other
    View Profile Visit Website
  11. Voxpark GmbH Logotype

    Voxpark GmbH

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Call Center Services
    30% Virtual receptionist
    50% Other
    View Profile Visit Website
  12. Snubes Logotype

    Snubes

    Undisclosed
    Undisclosed
    10 - 49
    Berlin, Germany

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    35% Call Center Services
    35% Virtual receptionist
    65% Other
    View Profile Visit Website

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