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Top Virtual Receptionist Services in Berlin

Ratings Updated: January 14, 2026
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1 Leaders 9 Contenders

10 Companies

Country: Germany
City: Berlin
Inbound Services: Virtual receptionist

List of the Top Berlin Virtual Receptionist Companies

  • Featured

    What are Featured Providers?

    Moneypenny USA (formerly VoiceNation) Logotype

    Moneypenny USA (formerly VoiceNation)

    4.5 52 reviews
    Verified
    Undisclosed
    < $25 / hr
    50 - 249
    Serves Berlin, Germany

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    37% Virtual receptionist
    63% Answering services

    Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

    See all 52 projects
    18 of 50 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Nonprofit Organization

    5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
    Read 50 Reviews

    Industry Experience

    Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.

    Read All Reviews

    Select Industry to see insights

    Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications

    Average Project Cost Breakdown

    Less than $10,000 (40) $10,000 to $49,000 (8)

    What Clients Have Said

    Clients generally perceive Moneypenny USA as providing good value for money, with competitive pricing and tailored services. One client noted a $40,000 investment yielding significant operational relief, while another spent approximately $300 monthly, appreciating their responsive support. Feedback highlights the adaptability of Moneypenny's services and their effectiveness in handling calls, enhancing customer satisfaction. However, some clients expressed concerns about occasional errors and the need for improved data management, indicating room for enhancement in service delivery.
    Read All Reviews

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    This provider is fluent in 2 languages:

    • English
    • Spanish
    View Profile Visit Website
    Prialto Logotype

    Prialto

    5.0 44 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Berlin, Germany

    Services provided

    10% Call Center Services
    70% Back Office Outsourcing
    10% Customer Service Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    Prialto is a company providing Contact Center Services and Customer Support Services, offering executive support, customer care, and call handling. The reviews reflect a high level of satisfaction, with approximately 90% of feedback noting their exceptional responsiveness and integration into clients' workflows. Clients consistently praise their proactive approach and the seamless continuity of service.

    See all 44 projects

    Reviews mention Accommodating

    Clients have reported a high level of satisfaction with Prialto's accommodating nature. They noted effective communication via email and Slack, along with a direct line to their account manager for feedback. One client highlighted the firm's flexibility in meeting team needs, including scaling assistant support and adapting to varying time zones. Overall, the sentiment reflects appreciation for Prialto's responsiveness and willingness to integrate seamlessly into the client's operations.
    • Executive Assistant Services for Benefit Corporation
      5.0 Sep 30, 2022

      Prialto has been very accommodating. They communicate on email and slack with our team, and whenever there is feedback for the team, we have a direct line with our account manager. The company has been flexible to the needs of our team, and have seamlessly integrated in the scheduling efforts. They can scale up units of allocation as needed. Whenever an EA is unavailable, there has also been seamless coverage. They have also been flexible in the timezone coverage required by the EAs for individuals in different locations.

      Read Full Review
    Read All Reviews
    3 of 3 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Mental Health Counseling Firm

    5.0 — Prialto provides virtual assistant services for a mental health counseling firm. The team schedules patients, sets up portal accounts, and answers new patients' questions. Read more
    Read 3 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (24) Less than $10,000 (5) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently report that Prialto offers excellent value for money, with many highlighting their competitive pricing and the quality of service provided. For instance, one client noted that Prialto's pricing fit their budget and described the service as a 'good value for cost.' Another client emphasized the significant return on investment, stating they could take on more clients due to the support received. Overall, the sentiment is overwhelmingly positive, with clients appreciating the balance of cost and high-quality assistance.
    Read All Reviews

    View projects from:

    United States (36) Canada (1) England (1)

    This provider is fluent in 2 languages:

    • English
    • Spanish

    This provider is available in 6 time zones:

    • Hawaii Standard Time (HST)
    • Alaska Standard Time (AKST)
    • Central Standard Time (CST)
    • Eastern Standard Time (EST)
    • Pacific Standard Time (PST)
    • Mountain Standard Time (MST)
    View Profile Visit Website
  • Helpware CX Logotype

    4.8 46 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Berlin, Germany

    Services provided

    20% Call Center Services
    60% Customer Service Outsourcing
    20% Back Office Outsourcing

    Focus Areas

    10% Virtual receptionist
    45% Answering services
    45% Inbound appointment scheduling

    Helpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.

    See all 46 projects

    Reviews mention Customized support

    Clients have expressed high satisfaction with Helpware's customized support, noting their willingness to tailor services to specific needs. One client highlighted that Helpware's team effectively addressed their requirements, which significantly enhanced their customer service operations. Overall, the sentiment surrounding customized support is overwhelmingly positive, with clients appreciating the alignment of company values and the responsiveness to their requests.
    • Customer Support for Clothing Company
      5.0 Dec 8, 2023

      What did you find most impressive or unique about this company? They are willing to customize our needs.

      Read Full Review
    Read All Reviews

    Industry Experience

    Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.

    Read All Reviews

    Select Industry to see insights

    Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

    View projects from:

    United States (40) Canada (1) Georgia (1) New Zealand (1)

    This provider is fluent in 16 languages:

    • Mandarin
    • English
    • Spanish
    • Arabic
    • Russian
    • Portuguese
    • Japanese
    • German
    • Korean
    • French
    • Vietnamese
    • Italian
    View all languages

    This provider is available in 32 time zones:

    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • India Standard Time (IST)
    • Japan Standard Time (JST)
    • Midway Islands Time (MIT)
    View all time zones

    Berlin, Germany

    Kemperplatz 1 Mitte D, 10785 Berlin, Germany
    Berlin, Germany 10785

    2 - 5

    See All Locations (7)
    View Profile Visit Website
  • hello.de AG Logotype

    Not yet reviewed

    Verified
    $100,000+
    $25 - $49 / hr
    250 - 999
    Berlin, Germany

    Services provided

    70% Call Center Services
    10% Back Office Outsourcing
    10% Customer Service Outsourcing +1
    10% Insurance Services & Brokers

    Focus Areas

    35% Virtual receptionist
    35% Inbound appointment scheduling
    30% Answering services

    Call center service hello.de AG specializes in Call Center Services and Back Office Outsourcing. They were launched in 2013.

    Read more
    View Profile Visit Website
  • DCS Communication Center Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Berlin, Germany

    Services provided

    40% Call Center Services
    20% Back Office Outsourcing
    10% Customer Service Outsourcing +3
    10% Finance & Accounting Outsourcing (FAO)
    10% Market Research
    10% Sales Outsourcing

    Focus Areas

    40% Virtual receptionist
    30% Answering services
    30% Inbound appointment scheduling

    DCS Communication Center is a midsize Izmir, Türkiye-based telephone answering service. Their services include Call Center Services and Back Office Outsourcing.

    Read more

    Berlin, Germany

    Am Borsigturm 15
    Berlin, Germany 13507

    1001 - 2000

    +49 (0)30 850 62 60

    See All Locations (2)
    View Profile

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  • bluepartner GmbH Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Services provided

    50% Call Center Services
    25% Back Office Outsourcing
    25% Business Consulting

    Focus Areas

    50% Virtual receptionist
    50% Answering services

    Bluepartner GmbH, a phone answering service, specializes in Call Center Services and Business Consulting. The agency is located in Berlin, Germany.

    Read more
    View Profile
  • Prosupo Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Berlin, Germany

    Services provided

    20% Call Center Services
    20% Branding
    20% Customer Service Outsourcing +2
    20% Recruiting
    20% Social Media Marketing

    Focus Areas

    33% Virtual receptionist
    34% Answering services
    33% Inbound appointment scheduling

    Prosupo is a branding agency founded in 2021. The agency specializes in Branding and Social Media Marketing, and is small.

    Read more

    Berlin, Germany

    Siegfriedstr. 183
    Berlin, Germany 10365

    2 - 5

    +49 221 5300 6911

    See All Locations (2)
    View Profile
  • EnergeticHub Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Berlin, Germany

    Services provided

    15% Call Center Services
    40% IT Managed Services
    25% Customer Service Outsourcing +2
    10% Back Office Outsourcing
    10% Sales Outsourcing

    Focus Areas

    25% Virtual receptionist
    75% Answering services

    EnergeticHub is an IT managed services company founded in 2020. The midsize team focuses on IT managed services and Customer Service Outsourcing.

    Read more

    Berlin, Germany

    Rahel-Hirsch-Strasse 10, 3. OG
    Berlin, Germany 10557

    10 - 15

    +1 (929) 235 1351

    See All Locations (2)
    View Profile
  • DBS GmbH Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Services provided

    50% Call Center Services
    50% Back Office Outsourcing

    Focus Areas

    35% Virtual receptionist
    35% Answering services
    30% Inbound appointment scheduling

    Call center company and Back Office Outsourcing company DBS GmbH was launched in 2006. The agency specializes in Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • Voxpark GmbH Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Services provided

    50% Call Center Services
    50% Back Office Outsourcing

    Focus Areas

    30% Virtual receptionist
    40% Answering services
    30% Inbound appointment scheduling

    Voxpark GmbH is a call center company and Back Office Outsourcing company. Their midsize team is based in Berlin, Germany. Their team provides Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • Snubes Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Berlin, Germany

    Services provided

    35% Call Center Services
    35% Customer Service Outsourcing
    30% Back Office Outsourcing

    Focus Areas

    35% Virtual receptionist
    35% Inbound appointment scheduling
    30% Answering services

    Snubes, a call center service, offers Call Center Services and Customer Service Outsourcing. The company is in Berlin, Germany and Hannover, Germany.

    Read more
    View Profile
  • Outsourcing Bear Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Berlin, Germany

    Services provided

    10% Call Center Services
    20% Custom Software Development
    20% Customer Service Outsourcing +3
    20% Search Engine Optimization
    20% Translation
    10% Sales Outsourcing

    Focus Areas

    33% Virtual receptionist
    34% Answering services
    33% Inbound appointment scheduling

    Outsourcing Bear is a software development company. The company is headquartered in Berlin, Germany. Their services include Custom Software Development and Search Engine Optimization.

    Read more
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1 Helpware CX

List of the Top 1 Berlin Virtual Receptionist Companies

  1. Helpware CX Logotype

    Helpware CX

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Berlin, Germany

    Ability to deliver

    36.7/40.0
    17/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    20% Call Center Services
    10% Virtual receptionist
    80% Other
    View Profile Visit Website
  2. hello.de AG Logotype

    hello.de AG

    $100,000+
    $25 - $49 / hr
    250 - 999
    Berlin, Germany

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    70% Call Center Services
    35% Virtual receptionist
    30% Other
    View Profile Visit Website
  3. DCS Communication Center Logotype

    DCS Communication Center

    Undisclosed
    Undisclosed
    250 - 999
    Berlin, Germany

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    40% Call Center Services
    40% Virtual receptionist
    60% Other
    View Profile Visit Website
  4. bluepartner GmbH Logotype

    bluepartner GmbH

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Call Center Services
    50% Virtual receptionist
    50% Other
    View Profile Visit Website
  5. Prosupo Logotype

    Prosupo

    $1,000+
    < $25 / hr
    10 - 49
    Berlin, Germany

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    20% Call Center Services
    33% Virtual receptionist
    80% Other
    View Profile Visit Website
  6. EnergeticHub Logotype

    EnergeticHub

    $1,000+
    < $25 / hr
    50 - 249
    Berlin, Germany

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    15% Call Center Services
    25% Virtual receptionist
    85% Other
    View Profile Visit Website
  7. DBS GmbH Logotype

    DBS GmbH

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Call Center Services
    35% Virtual receptionist
    50% Other
    View Profile Visit Website
  8. Voxpark GmbH Logotype

    Voxpark GmbH

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Call Center Services
    30% Virtual receptionist
    50% Other
    View Profile Visit Website
  9. Snubes Logotype

    Snubes

    Undisclosed
    Undisclosed
    10 - 49
    Berlin, Germany

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    35% Call Center Services
    35% Virtual receptionist
    65% Other
    View Profile Visit Website
  10. Outsourcing Bear Logotype

    Outsourcing Bear

    $1,000+
    $25 - $49 / hr
    10 - 49
    Berlin, Germany

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Call Center Services
    33% Virtual receptionist
    90% Other
    View Profile Visit Website

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