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Top Call Center Services & Voice Services in Louisville

Ratings Updated: September 19, 2026
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9 Companies

Country: United States
State: Kentucky
City: Louisville

List of the Top Louisville Call Center Companies & Voice Services

  • Featured

    What are Featured Providers?

    ROI CX Solutions Logotype

    ROI CX Solutions

    4.8 4 reviews
    Premier Verified
    $50,000+
    Undisclosed
    1,000 - 9,999
    Serves Louisville, KY

    Services provided

    20% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing +4 services
    15% Finance & Accounting Outsourcing (FAO)
    10% Content Moderation Services
    10% Data Annotation Services
    5% HR Outsourcing

    ROI CX Solutions is a company specializing in Contact Center Services, including Customer Support Services, Inbound and Outbound Call Centers, and Telephonic Support. Reviews highlight their flexibility, efficiency, and proactive communication, with 100% of reviewers noting improvements in customer satisfaction and operational efficiency. While minor initial setbacks were mentioned, 75% of reviewers commend their adaptability and professionalism.

    See all 4 projects

    Reviews mention Creative

    Clients have expressed strong satisfaction with ROI CX Solutions' creative approach to enhancing user experience. One review highlighted their ability to adapt seamlessly to evolving support needs and collaborate creatively, showcasing their commitment to customer care. Additionally, the company demonstrated flexibility in managing the complexities of their tech stack. Overall, the sentiment is positive, emphasizing the effectiveness of their creative strategies in achieving operational improvements and customer satisfaction.
    • Call Center Services for Software Dev Company
      4.5 Feb 25, 2026

      ROI CX Solutions has flexible adjustments to our tech stack learning curve and system navigation. They maintain consistent communication, adapt seamlessly to our support needs, and collaborate creatively to elevate the overall user experience — their care and support shine through clearly.

      Read Full Review
    Read All Reviews

    Industry Experience

    ROI CX Solutions has garnered positive feedback across various industries, including Retail, Medical, Hospitality & Leisure, and Consumer Products & Services. Clients commend their professionalism, responsiveness, and ability to enhance customer satisfaction. In Retail, they effectively manage service desk operations, while in Medical, they streamline patient interactions and improve call handling metrics. Their flexibility and strong communication have been highlighted in Hospitality, and they have significantly reduced response times in Consumer Products. Overall sentiment indicates strong expertise and positive impact within these sectors.

    Read All Reviews

    Select Industry to see insights

    Hospitality & leisure Retail Consumer products & services Medical

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently commend ROI CX Solutions for offering competitive pricing and significant value for money. A DocMJ executive noted that their pricing fit the budget while delivering good value, resulting in improved call performance and operational efficiency. Similarly, feedback from a hospitality director highlighted that ROI CX Solutions' pricing aligned with their budget and provided excellent value, contributing to lower costs and increased flexibility. Overall, client sentiment reflects satisfaction with the cost-effectiveness of their services.
    Read All Reviews

    View projects from:

    Austin, Texas (1) Dallas, Texas (1) Shiner, United States (1)
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    tracking image
    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Louisville, KY

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

    See all 28 projects

    Reviews mention Efficient

    Hugo Inc. has received overwhelmingly positive feedback regarding their efficiency. Clients highlighted their remarkable ability to streamline processes, exemplified by one client noting a reduction in partner integration time from three weeks to one. Another remarked on their swift ramp-up of call center operations, significantly enhancing customer engagement. Reviewers consistently praised Hugo's proactive project management and seamless integration into existing workflows, with one client stating they delivered an 80% improvement in efficiency compared to in-house efforts.
    • Back Office Outsourcing for E-Commerce Co
      5.0 Sep 24, 2024

      They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.

      Read Full Review
    • Outsourced Accounting & Content Writing for IT Services Firm
      4.5 Sep 11, 2023

      Hugo has been a game-changer for our business. Their specialization in outsourced accounting, finance, and content writing has not only freed up significant capacity but also improved efficiency compared to in-house hiring.

      Read Full Review
    • CX Outsourcing for Financial Services Firm
      5.0 Apr 25, 2025

      Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track.

      Read Full Review
    • Call Center Services for Automotive Company
      5.0 Jun 27, 2024

      What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency.

      Read Full Review
    Read All Reviews

    Industry Experience

    Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.

    Read All Reviews

    Select Industry to see insights

    Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
    Read All Reviews

    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
    View Profile Visit Website
    Helpware CX Logotype

    Helpware CX

    4.8 47 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Serves Louisville, KY

    Services provided

    20% Call Center Services
    50% Customer Service Outsourcing
    10% Back Office Outsourcing +2 services
    10% Content Moderation Services
    10% Data Annotation Services

    Helpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.

    See all 47 projects
    0 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews of Helpware CX highlight their effectiveness in marketing support, particularly in customer research, which successfully attracted six new clients. Clients commend the company's impressive speed and efficient project management, noting effective communication through various channels. One reviewer specifically appreciated the value for cost that Helpware CX provided, indicating satisfaction with the overall engagement. There were no significant areas for improvement mentioned, reflecting a positive sentiment towards their services.
    Read 1 Recent Review

    Industry Experience

    Helpware CX has demonstrated strong capabilities across diverse industries, including Telecommunications, Information Technology, eCommerce, and Healthcare, receiving positive feedback for their customer research, training, and support services. Clients commend their project management efficiency, adaptability, and ability to enhance customer satisfaction. Overall sentiment is favorable, with notable success in improving response times and customer engagement, making Helpware a valuable partner for businesses seeking scalable support solutions.

    Read All Reviews

    Select Industry to see insights

    Software Consumer Products Healthcare Information technology eCommerce Education Food & Beverages Nonprofit Media Retail Automotive Other Industry Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT Services

    Average Project Cost Breakdown

    $50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

    What Clients Have Said

    Helpware CX is frequently praised for providing exceptional value for money. Clients noted that their pricing is competitive and aligns well with project needs, with one stating they chose Helpware for its 'good value for cost.' Another client highlighted that Helpware's services led to significant cost savings and improved quality, affirming their budget fit. Overall, the sentiment reflects satisfaction with Helpware's pricing structure, with several clients expressing that they received more than they expected for their investment.
    Read All Reviews
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    six eleven global services Logotype

    six eleven global services

    4.8 10 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Louisville, KY

    Services provided

    40% Call Center Services
    30% Back Office Outsourcing
    30% Customer Service Outsourcing

    six eleven global services is a customer support service provider specializing in call center services such as call handling and customer care services. The feedback is overwhelmingly positive, with 100% of reviewers noting their responsive service and alignment with company values. Clients are impressed by their prompt one-hour response time and effective customer service operations, highlighting their professionalism and exceptional value for cost.

    See all 10 projects

    Reviews mention Exceptional results

    Clients consistently report exceptional results from six eleven global services, particularly highlighting their ability to provide high-quality talent and responsive support. One client noted, 'six eleven’s services are very good, and they’ve provided us with great talent,' emphasizing the long-term success of their collaboration. Their commitment to project management is also praised, with feedback stating, 'Their commitment to the project is outstanding – they’re always there when we need them.' Overall, clients express a high level of satisfaction.
    • BPO Services for Telecommuniactions & IT Services Company
      4.5 Feb 15, 2023

      six eleven’s services are very good, and they’ve provided us with great talent. We’ve been working with them for around 10 years now, and some of the resources they originally provided us with are still working for us. These resources are now excellent managers, and they know our business and processes very well.

      Read Full Review
    Read All Reviews
    1 of 1 Call Center Services reviews are 5 stars
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for E-Commerce Company

    5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read more
    Read 1 Review

    Industry Experience

    Six Eleven Global Services has received positive feedback across several industries, including Advertising & Marketing, Telecommunications, Logistics & Supply Chain, and Beauty & Cosmetics. Clients highlight their strengths in delivering high-quality customer support, effective communication, and operational scalability. The overall sentiment reflects strong expertise in managing customer service projects, with measurable success in response times and project accuracy. Their adaptability and commitment to client satisfaction make them a suitable choice for businesses seeking support in these sectors.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing Logistics & Supply Chain Telecommunications Wellness & Fitness Consulting Beauty & Cosmetics

    View projects from:

    United States (6) Canada (1) Malaysia (1)
    View Profile Visit Website
  • Firstsource Solutions Logotype

    Not yet reviewed

    $100,000+
    < $25 / hr
    1,000 - 9,999
    Louisville, KY

    Services provided

    45% Call Center Services
    35% Customer Service Outsourcing
    10% Business Consulting +1 service
    10% Finance & Accounting Outsourcing (FAO)

    Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.

    Read more

    Louisville, KY

    1661 Lyndon Farm Court
    Louisville, KY 40223

    101 - 150

    +1 502-499-0855

    See All Locations (4)
    View Profile
  • GlowTouch LLC Logotype

    Not yet reviewed

    $50,000+
    $25 - $49 / hr
    1,000 - 9,999
    Louisville, KY

    Services provided

    30% Call Center Services
    40% Back Office Outsourcing
    10% Custom Software Development +2 services
    10% Mobile App Development
    10% Web Development

    GlowTouch LLC is a large Back Office Outsourcing company. They focus on Back Office Outsourcing and Call Center Services and were established in 2002.

    Read more
    View Profile

  • Featured

    What are Featured Providers?

    Appointment Setter Online Logotype

    Appointment Setter Online

    5.0 54 reviews
    Premier Verified
    $1,000+
    Undisclosed
    1,000 - 9,999
    Serves Louisville, KY

    Services provided

    20% Call Center Services
    55% Sales Outsourcing
    25% Back Office Outsourcing

    Appointment Setter Online is a company specializing in outbound and inbound call center services, including appointment setting, prospect outreach, and lead qualification. Across their reviews, clients have praised their professionalism, consistency, and ability to deliver high-quality, sales-ready appointments, with nearly 100% positive feedback. Approximately 80% of reviewers highlighted their effective project management and responsiveness, contributing to improved sales pipelines and conversion rates.

    See all 54 projects
    4 of 4 reviews are 5 stars
    2 new reviews for Call Center Services services
    $10,000 – $49,000 avg. project cost

    Reviewed 4 times in the past 6 months

    Appointment Setter Online has received positive feedback over the last six months, with clients praising their effective lead generation and appointment scheduling services. One client noted a steady increase in scheduled meetings and improved lead quality, resulting in a predictable sales pipeline. Another highlighted the team's ability to understand technical services, ensuring only qualified leads were passed on. Overall, clients appreciated their structured project management and consistent communication, with minor suggestions for enhanced reporting on performance analytics.
    Read 4 Recent Reviews

    Industry Experience

    Appointment Setter Online has demonstrated expertise across various industries, including financial services, education, automotive, legal, and non-profit sectors. Clients consistently praised their lead qualification and appointment-setting efficiency, leading to improved conversion rates and sales pipelines. The overall sentiment reflects strong satisfaction, particularly in the automotive and education sectors, where significant growth in scheduled appointments was reported. Their professional communication and adaptability make them a strong fit for businesses seeking to enhance client engagement and streamline outreach efforts.

    Read All Reviews

    Select Industry to see insights

    Construction Agriculture Electric Financial services Consumer products & services Software Dental Roofing Business services Research Publishing Non-profit Medical Nonprofit Home Services Legal Automotive Education Advertising & marketing

    View projects from:

    New York City, New York (2) Dover, Delaware (1) Orlando, Florida (1) Austin, Texas (1) Houston, Texas (1) Chicago, Illinois (1) Seattle, Washington (1) Pittsburgh, Pennsylvania (1) Wellington, Colorado (1)
    $1,000 1 Full Time Appointment Setter $1,800 2 Full Time Appointment Setters $4,500 5 Full Time Appointment Setters

    Award Winning Appointment Setting Team

    Helps businesses consistently fill their sales calendar with qualified prospects. We specialize in scheduling appointments through professional outreach via calls, texts, and emails, customized to your industry and target market. Our trained appointment setters ensure every lead is warmed up and ready for your sales team.
    View Packages
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  • BroadData Conferencing Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Louisville, KY

    Services provided

    100% Call Center Services

    BroadData Conferencing is a phone answering service. Their small team is in Louisville, Kentucky and focuses on Call Center Services. The company was established in 1993.

    Read more
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  • Greentech United Logotype

    Not yet reviewed

    $5,000+
    Undisclosed
    50 - 249
    Louisville, KY

    Services provided

    30% Contract Manufacturing
    15% Logistics & Supply Chain Consulting
    10% Ocean Freight +7 services
    10% Sales Outsourcing
    10% Warehousing & Distribution
    5% AI Development
    5% Business Consulting
    5% Commercial Development
    5% Freight forwarding
    5% Rail Freight

    Greentech United is a Contract Manufacturing company founded in 2022. The team offers Contract Manufacturing and Logistics & Supply Chain Consulting.

    Read more

    Louisville, KY

    552 East Market Street
    Louisville, KY 40202

    21 - 30

    +18002307004

    See All Locations (2)
    View Profile
  • GSM Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    250 - 999
    Louisville, KY

    Services provided

    10% Call Center Services
    15% Direct Marketing
    15% Social Media Marketing +6 services
    10% Advertising
    10% Email Marketing
    10% Marketing Strategy
    10% Pay Per Click
    10% Sales Outsourcing
    10% Web Design

    Based in Houston, Texas and Louisville, Kentucky, GSM is a midsize Direct Marketing company. Their services include Direct Marketing and Social Media Marketing.

    Read more

    Louisville, KY

    11524 Blankenbaker Access Drive
    Louisville, KY 40299

    6 - 9

    713.580.3900

    See All Locations (2)
    View Profile
  • Traffick Digital Medi Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Louisville, KY

    Services provided

    20% Sales Outsourcing
    10% Conversion Optimization
    10% E-Commerce Development +6 services
    10% Email Marketing
    10% IT Managed Services
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Sales Outsourcing company Traffick Digital Medi is located in Louisville, Kentucky. They offer Sales Outsourcing and Social Media Marketing and were launched in 2019.

    Read more
    View Profile
  • 11Path Media Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Prospect, KY

    Services provided

    30% Pay Per Click
    30% Search Engine Optimization
    20% Sales Outsourcing +1 service
    20% Social Media Marketing

    11Path Media is a small SEO company headquartered in Prospect, Kentucky. The team provides Search Engine Optimization and Pay Per Click.

    Read more
    View Profile
  • Unique Dental Scheduling Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Jeffersonville, IN

    Services provided

    100% Call Center Services

    Unique Dental Scheduling is a small call center company established in 2013. Their services include Call Center Services.

    Read more
    View Profile
  • Fort Knox National Company Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Elizabethtown, KY

    Services provided

    100% Call Center Services

    Fort Knox National Company is a telephone answering service founded in 1985. The small team specializes in Call Center Services.

    Read more
    View Profile

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List of the Top Louisville Call Center Companies & Voice Services

  1. Firstsource Solutions Logotype

    Firstsource Solutions

    $100,000+
    < $25 / hr
    1,000 - 9,999
    Louisville, KY

    Ability to deliver

    6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    6/10 Market Presence

    Service focus

    45% Call Center Services
    55% Other
    View Profile Visit Website
  2. GlowTouch LLC Logotype

    GlowTouch LLC

    $50,000+
    $25 - $49 / hr
    1,000 - 9,999
    Louisville, KY

    Ability to deliver

    5.7/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    30% Call Center Services
    70% Other
    View Profile Visit Website
  3. BroadData Conferencing Logotype

    BroadData Conferencing

    Undisclosed
    Undisclosed
    10 - 49
    Louisville, KY

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    100% Call Center Services
    View Profile Visit Website
  4. Greentech United Logotype

    Greentech United

    $5,000+
    Undisclosed
    50 - 249
    Louisville, KY

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Sales Outsourcing
    90% Other
    View Profile Visit Website
  5. GSM Logotype

    GSM

    $5,000+
    $100 - $149 / hr
    250 - 999
    Louisville, KY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Call Center Services
    10% Sales Outsourcing
    80% Other
    View Profile Visit Website
  6. Traffick Digital Medi Logotype

    Traffick Digital Medi

    Undisclosed
    Undisclosed
    2 - 9
    Louisville, KY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website
  7. 11Path Media Logotype

    11Path Media

    Undisclosed
    Undisclosed
    2 - 9
    Prospect, KY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website
  8. Unique Dental Scheduling Logotype

    Unique Dental Scheduling

    Undisclosed
    Undisclosed
    10 - 49
    Jeffersonville, IN

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Call Center Services
    View Profile Visit Website
  9. Fort Knox National Company Logotype

    Fort Knox National Company

    Undisclosed
    Undisclosed
    10 - 49
    Elizabethtown, KY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Call Center Services
    View Profile Visit Website

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