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Top Call Center Services & Voice Services in Louisville

Ratings Updated: October 30, 2026
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1 Leaders 9 Contenders

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10 Companies

Country: United States
State: Kentucky
City: Louisville

List of the Top Louisville Call Center Companies & Voice Services

  • Featured

    What are Featured Providers?

    ROI CX Solutions Logotype

    ROI CX Solutions

    4.5 6 reviews
    Premier Verified
    $50,000+
    Undisclosed
    1,000 - 9,999
    Serves Louisville, KY

    Services provided

    20% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing +4 services
    15% Finance & Accounting Outsourcing (FAO)
    10% Content Moderation Services
    10% Data Annotation Services
    5% HR Outsourcing

    ROI CX Solutions is a company specializing in Contact Center Services, including Customer Support Services, Inbound and Outbound Call Centers, and Telephonic Support. Reviews highlight their flexibility, efficiency, and proactive communication, with 100% of reviewers noting improvements in customer satisfaction and operational efficiency. While minor initial setbacks were mentioned, 75% of reviewers commend their adaptability and professionalism.

    See all 6 projects

    Reviews mention Exceptional performance

    ROI CX Solutions has received exceptional feedback for their performance, particularly in customer service and project management. One client highlighted their ability to think outside the box, leading to increased outreach and effective solutions tailored to their organization. The client noted that the team consistently meets standards with no complaints, emphasizing their commitment to going above and beyond. Overall, the sentiment reflects high satisfaction and confidence in ROI CX Solutions' capabilities.
    • Call Center Services for Radiology Company
      5.0 Oct 29, 2026

      They ahve helped us increase outreach to our pateints, They have helped us create solutions that work for our orginization. They are always thinking outside of the box. Our project is more on going with no defined timeline to end. However our go live and day to day services are being performed to our standard with no real complaints.

      Read Full Review
    Read All Reviews
    1 of 2 reviews are 5 stars
    2 new reviews for Call Center Services services
    $10,000 – $49,000 avg. project cost

    Reviewed 2 times in the past 6 months

    ROI CX Solutions has received positive feedback over the last six months, with clients praising their excellent customer service and ability to meet project goals. A Senior Operations Manager noted their innovative approach and ongoing support, while a Senior Director highlighted the team's responsiveness after an initial onboarding challenge. Overall, clients appreciate ROI CX Solutions' commitment to delivering results and maintaining high standards, with no significant areas for improvement identified.
    Read 2 Recent Reviews
    2 of 5 Call Center Services reviews are 5 stars
    2 new reviews for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Medical Marijuana Co

    4.5 — ROI CX Solutions manages a medical marijuana company's call center. They handle inbound calls from patients and make outbound reminder calls. The team also provides weekly reports and trains their Read more
    Read 5 Reviews

    Industry Experience

    ROI CX Solutions has demonstrated expertise across various industries, including medical, retail, hospitality, education, and consumer products services. Clients praised their customer service, responsiveness, and ability to improve operational efficiency, such as reducing call wait times and enhancing customer satisfaction metrics. Overall, sentiment is notably positive, highlighting ROI CX Solutions' adaptability and strong project management skills, making them a suitable choice for organizations seeking support in these sectors.

    Read All Reviews

    Select Industry to see insights

    Other industries Education Hospitality & leisure Retail Consumer products & services Medical
    View Profile Visit Website
    tracking image
    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Louisville, KY

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

    See all 28 projects

    Reviews mention Hard working

    Clients consistently commend Hugo for their hard work and dedication. One client highlighted their 'unwavering commitment to on-time deliveries' and noted that Hugo's team 'went above and beyond expectations.' Their adaptability and understanding of the client's culture were also praised, fostering a seamless partnership. Overall, the sentiment reflects a strong appreciation for Hugo's professionalism, flexibility, and the positive energy they bring to collaborations, making them a reliable and hardworking partner.
    • Customer Service Outsourcing for Gaming Company
      5.0 Aug 22, 2023

      I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure.

      Read Full Review
    Read All Reviews
    3 of 3 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Automotive Company

    5.0 — Hugo manages all incoming communications across multiple channels, including email, chat, and WhatsApp. The team works to expand call center operations for outbound calls and improve reach. Read more
    Read 3 Reviews

    Industry Experience

    Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.

    Read All Reviews

    Select Industry to see insights

    Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
    View Profile Visit Website
    Helpware CX Logotype

    Helpware CX

    4.8 47 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Serves Louisville, KY

    Services provided

    20% Call Center Services
    50% Customer Service Outsourcing
    10% Back Office Outsourcing +2 services
    10% Content Moderation Services
    10% Data Annotation Services

    Helpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.

    See all 47 projects

    Reviews mention High-quality work

    Helpware consistently receives high praise for delivering high-quality work across various projects. Clients commend their outstanding communication, proactive approach, and ability to exceed performance expectations. For instance, one client noted Helpware's 'phenomenal' quality of work, while another highlighted their capacity to improve customer response times significantly. Overall, the sentiment reflects strong satisfaction with Helpware's reliable and exceptional service, with multiple clients expressing no areas for improvement.
    • Centralization Process & Outsourcing Svcs for Treatment Firm
      5.0 Aug 18, 2021

      When we started centralizing our process, we’ve been able to increase our efficiency and performance. Helpware’s quality of work is phenomenal, and they ensure that they present regular reports.

      Read Full Review
    • Image Annotation for Computer Vision Software
      5.0 May 29, 2019

      The quality of their work is also key. In our business, feeding bad data into a model is worse than not feeding any data at all. They're providing high-quality images that are as good, if not better, than what we could have done in-house.

      Read Full Review
    • Customer Support for Lifestyle Product Supplier
      5.0 Apr 4, 2019

      Within three months, our first reply times went down from days or weeks to mere minutes, and our total resolution times are down to just over an hour. Helpware also keeps five payment gateways from getting suspended by addressing fraud and chargeback fees. Thanks to their internal procedures, constant coaching, and overall productivity, Helpware reliably produces high-quality and detailed work.

      Read Full Review
    • BPO for Meditation App Business
      5.0 Nov 9, 2020

      They’re an awesome organization to partner with. We had clear expectations in terms of revenue targets and they exceeded them. In their first quarter, they were right on-par with if not performing better than our previous rep. When we first engaged them, we were expecting them to at least perform at 55% net retention, and they’ve exceeded that for two quarters going into their third in the 70% range. Helpware has performed well.

      Read Full Review
    • Customer Support for Analytics Company
      5.0 Sep 27, 2018

      Our customers are pleased with the availability and quality of the services that Helpware provides. Internally, we’re very happy with their work, which is why we continue to renew our contract with them. Both the quality of their work and their passion for delivering a great service have exceeded our expectations.

      Read Full Review
    Read All Reviews
    0 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Helpware CX has received positive feedback in the last six months, particularly for their effective customer research services that successfully attracted six new customers for a telecommunications client. The client praised Helpware CX for their impressive speed in project management and seamless communication. They chose Helpware CX for their competitive value, expressing satisfaction with the overall engagement and suggesting no areas for improvement, highlighting a strong sense of reliability and efficiency.
    Read 1 Recent Review

    Industry Experience

    Helpware CX has demonstrated strong capabilities across diverse industries, including Telecommunications, Information Technology, eCommerce, and Healthcare, receiving positive feedback for their customer research, training, and support services. Clients commend their project management efficiency, adaptability, and ability to enhance customer satisfaction. Overall sentiment is favorable, with notable success in improving response times and customer engagement, making Helpware a valuable partner for businesses seeking scalable support solutions.

    Read All Reviews

    Select Industry to see insights

    Software Consumer Products Healthcare Information technology eCommerce Education Food & Beverages Nonprofit Media Retail Automotive Other Industry Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT Services

    View projects from:

    United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)
    View Profile Visit Website
    SixEleven Global Services and Solutions, Inc. Logotype

    SixEleven Global Services and Solutions, Inc.

    4.7 13 reviews
    Premier Verified Clutch Guarantee
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Louisville, KY

    Services provided

    30% Call Center Services
    30% Back Office Outsourcing
    20% Customer Service Outsourcing +2 services
    10% Content Moderation Services
    10% Data Annotation Services

    SixEleven Global Services and Solutions, Inc. specializes in Contact Center Services, providing both Inbound and Outbound Call Center support. Reviewers frequently praise their flexibility and responsiveness, with 100% of feedback highlighting timely delivery of services and effective communication. Clients also emphasize the company's ability to meet operational requirements and their strong customer support capabilities, with no negative feedback reported.

    See all 13 projects
    1 of 3 Call Center Services reviews are 5 stars
    2 new reviews for Call Center Services in past 6 months
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for E-Commerce Company

    5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read more
    Read 3 Reviews

    Industry Experience

    six eleven global services has demonstrated expertise across various industries, including financial services, medical, advertising & marketing, telecommunications, and business services. Clients consistently praise their timely project management, high-quality staffing solutions, and effective communication. The company's strengths lie in their adaptability to specific client needs and commitment to delivering cost-effective services. Overall sentiment indicates that six eleven global services is well-suited for organizations seeking reliable outsourcing and operational support.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing Medical Financial services Business services Logistics & Supply Chain Telecommunications Wellness & Fitness Consulting Beauty & Cosmetics

    More responsive than most other service providers

    SixEleven Global Services and Solutions, Inc. is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile Visit Website
  • Key Outreach Logotype

    5.0 3 reviews
    $1,000+
    Undisclosed
    10 - 49
    Louisville, KY

    Services provided

    25% Account-Based Marketing
    25% Direct Marketing
    25% Email Marketing +1 service
    25% Sales Outsourcing

    Key Outreach is a lead generation and sales development company focused on expanding client pipelines. The company has received overwhelmingly positive feedback for its proactive and responsive project management, with 100% of reviewers highlighting the team’s adaptability and alignment with client values. Their efforts have resulted in significant revenue growth and the establishment of predictable sales pipelines.

    See all 3 projects
    2 of 2 reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Reviewed 2 times in the past 6 months

    Key Outreach has received positive feedback from clients in recent months, highlighting their proactive communication and adaptability. One client noted the successful generation of over 70 qualified meetings and significant revenue increases, attributing this success to Key Outreach's organized approach and personalized service. Another client emphasized the strong alignment in values and collaborative nature of their partnership. Overall, clients commend Key Outreach for their responsiveness and ability to refine strategies based on feedback, with minimal areas for improvement identified.
    Read 2 Recent Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently highlight Key Outreach's pricing as fitting their budgets, emphasizing the company's value for money. For instance, one client noted their selection was influenced by the 'pricing fit our budget' and 'great culture fit.' Another client echoed similar sentiments, stating that Key Outreach's pricing was a significant factor in their decision-making process. Overall, the sentiment regarding cost-effectiveness is positive, suggesting that clients perceive a strong return on investment relative to the services provided.
    Read All Reviews

    View projects from:

    Canada (1) Puerto Rico (1)
    View Profile
  • Firstsource Solutions Logotype

    Not yet reviewed

    $100,000+
    < $25 / hr
    1,000 - 9,999
    Louisville, KY

    Services provided

    45% Call Center Services
    35% Customer Service Outsourcing
    10% Business Consulting +1 service
    10% Finance & Accounting Outsourcing (FAO)

    Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.

    Read more

    Louisville, KY

    1661 Lyndon Farm Court
    Louisville, KY 40223

    101 - 150

    +1 502-499-0855

    See All Locations (4)
    View Profile
  • GlowTouch LLC Logotype

    Not yet reviewed

    $50,000+
    $25 - $49 / hr
    1,000 - 9,999
    Louisville, KY

    Services provided

    30% Call Center Services
    40% Back Office Outsourcing
    10% Custom Software Development +2 services
    10% Mobile App Development
    10% Web Development

    GlowTouch LLC is a large Back Office Outsourcing company. They focus on Back Office Outsourcing and Call Center Services and were established in 2002.

    Read more
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  • BroadData Conferencing Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Louisville, KY

    Services provided

    100% Call Center Services

    BroadData Conferencing is a phone answering service. Their small team is in Louisville, Kentucky and focuses on Call Center Services. The company was established in 1993.

    Read more
    View Profile
  • GSM Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    250 - 999
    Louisville, KY

    Services provided

    10% Call Center Services
    15% Direct Marketing
    15% Social Media Marketing +6 services
    10% Advertising
    10% Email Marketing
    10% Marketing Strategy
    10% Pay Per Click
    10% Sales Outsourcing
    10% Web Design

    Based in Houston, Texas and Louisville, Kentucky, GSM is a midsize Direct Marketing company. Their services include Direct Marketing and Social Media Marketing.

    Read more

    Louisville, KY

    11524 Blankenbaker Access Drive
    Louisville, KY 40299

    6 - 9

    713.580.3900

    See All Locations (2)
    View Profile
  • Greentech United Logotype

    Not yet reviewed

    $5,000+
    Undisclosed
    50 - 249
    Louisville, KY

    Services provided

    30% Contract Manufacturing
    15% Logistics & Supply Chain Consulting
    10% Ocean Freight +7 services
    10% Sales Outsourcing
    10% Warehousing & Distribution
    5% AI Development
    5% Business Consulting
    5% Commercial Development
    5% Freight forwarding
    5% Rail Freight

    Greentech United is a Contract Manufacturing company founded in 2022. The team offers Contract Manufacturing and Logistics & Supply Chain Consulting.

    Read more

    Louisville, KY

    552 East Market Street
    Louisville, KY 40202

    21 - 30

    +18002307004

    See All Locations (2)
    View Profile
  • Traffick Digital Medi Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Louisville, KY

    Services provided

    20% Sales Outsourcing
    10% Conversion Optimization
    10% E-Commerce Development +6 services
    10% Email Marketing
    10% IT Managed Services
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Sales Outsourcing company Traffick Digital Medi is located in Louisville, Kentucky. They offer Sales Outsourcing and Social Media Marketing and were launched in 2019.

    Read more
    View Profile
  • 11Path Media Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Prospect, KY

    Services provided

    30% Pay Per Click
    30% Search Engine Optimization
    20% Sales Outsourcing +1 service
    20% Social Media Marketing

    11Path Media is a small SEO company headquartered in Prospect, Kentucky. The team provides Search Engine Optimization and Pay Per Click.

    Read more
    View Profile
  • Unique Dental Scheduling Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Jeffersonville, IN

    Services provided

    100% Call Center Services

    Unique Dental Scheduling is a small call center company established in 2013. Their services include Call Center Services.

    Read more
    View Profile
  • Fort Knox National Company Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Elizabethtown, KY

    Services provided

    100% Call Center Services

    Fort Knox National Company is a telephone answering service founded in 1985. The small team specializes in Call Center Services.

    Read more
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1 Key Outreach

List of the Top 1 Louisville Call Center Companies & Voice Services

  1. Key Outreach Logotype

    Key Outreach

    $1,000+
    Undisclosed
    10 - 49
    Louisville, KY

    Ability to deliver

    20.5/40.0
    16.8/20 Reviews
    0/10 Clients & Experience
    3.7/10 Market Presence

    Service focus

    25% Sales Outsourcing
    75% Other
    View Profile Visit Website
  2. Firstsource Solutions Logotype

    Firstsource Solutions

    $100,000+
    < $25 / hr
    1,000 - 9,999
    Louisville, KY

    Ability to deliver

    4.5/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.5/10 Market Presence

    Service focus

    45% Call Center Services
    55% Other
    View Profile Visit Website
  3. GlowTouch LLC Logotype

    GlowTouch LLC

    $50,000+
    $25 - $49 / hr
    1,000 - 9,999
    Louisville, KY

    Ability to deliver

    4.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.3/10 Market Presence

    Service focus

    30% Call Center Services
    70% Other
    View Profile Visit Website
  4. BroadData Conferencing Logotype

    BroadData Conferencing

    Undisclosed
    Undisclosed
    10 - 49
    Louisville, KY

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    100% Call Center Services
    View Profile Visit Website
  5. GSM Logotype

    GSM

    $5,000+
    $100 - $149 / hr
    250 - 999
    Louisville, KY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Call Center Services
    10% Sales Outsourcing
    80% Other
    View Profile Visit Website
  6. Greentech United Logotype

    Greentech United

    $5,000+
    Undisclosed
    50 - 249
    Louisville, KY

    Ability to deliver

    3.4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    3.4/10 Market Presence

    Service focus

    10% Sales Outsourcing
    90% Other
    View Profile Visit Website
  7. Traffick Digital Medi Logotype

    Traffick Digital Medi

    Undisclosed
    Undisclosed
    2 - 9
    Louisville, KY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website
  8. 11Path Media Logotype

    11Path Media

    Undisclosed
    Undisclosed
    2 - 9
    Prospect, KY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website
  9. Unique Dental Scheduling Logotype

    Unique Dental Scheduling

    Undisclosed
    Undisclosed
    10 - 49
    Jeffersonville, IN

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Call Center Services
    View Profile Visit Website
  10. Fort Knox National Company Logotype

    Fort Knox National Company

    Undisclosed
    Undisclosed
    10 - 49
    Elizabethtown, KY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Call Center Services
    View Profile Visit Website

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