Top Answering Service in Detroit
0 Leaders 12 Contenders
12 Companies
List of the Top Detroit Answering Services Companies
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UndisclosedUndisclosed250 - 999Serves Detroit, MIServices provided
60% Call Center Services40% Customer Service OutsourcingFocus Areas
50% Answering services50% Virtual receptionistSee all 24 projectsAnswerFirst is a company specializing in Contact Center Services, focusing on inbound call handling and customer support. The reviews indicate that 100% of feedback highlights their reliability, efficiency, and cost-effectiveness. However, some feedback suggests potential improvement in customer interaction quality, with roughly 25% mentioning this aspect. Overall, clients appreciate their ability to save time and money while offering dependable telephonic support.
Reviews mention Reliable
Clients consistently highlight AnswerFirst's reliability as a key strength in their service delivery. One client noted, 'They are reliable and have served us well,' emphasizing their consistent performance in managing call volumes. Another mentioned, 'They fit the requirements we needed for our call volume and price point,' reinforcing the sentiment of dependability. Overall, the feedback indicates a strong trust in AnswerFirst's ability to meet clients' needs effectively.-
Inbound Calling Support for IT Company
4.5 Nov 2, 2017They are reliable and have served us well. Like I mentioned, reliability is their strong suit. We’ve had their services for 3 years, since 2014.
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Read 24 Reviews7 of 24 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive AnswerFirst as providing good value for money, with notable savings reported. One client indicated saving thousands of dollars monthly, while another estimated a $5,000 monthly saving due to reduced hiring needs. The pricing structure appears flexible, with package deals and hourly billing options. Overall, the sentiment is positive, although some clients suggested that lower prices could enhance value further.Was this helpful?
More responsive than most other service providers
Get in TouchAnswerFirst is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
Undisclosed< $25 / hr250 - 999Serves Detroit, MIServices provided
80% Call Center Services10% Back Office Outsourcing10% Customer Service OutsourcingFocus Areas
63% Answering services37% Virtual receptionistSee all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.
0 of 1 reviews is 5 stars1 new review for Call Center Services servicesLess than $10,000 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Moneypenny USA has received positive feedback for its initial onboarding and customer service, particularly in handling after-hours calls and providing backup receptionist services. However, clients have noted inconsistencies in service quality and communication once the initial setup is complete, as well as unexpected charges. Overall, while the company demonstrates a commitment to timely delivery, there are areas for improvement in maintaining consistent service levels and clear terms.Was this helpful?
5 of 7 Answering services reviews are 5 starsLess than $10,000 avg. project costAnswering services Experience
Moneypenny USA (formerly VoiceNation) has received predominantly positive feedback for their answering services, with 75% of clients expressing satisfaction. Key strengths include adaptability in creating custom solutions, exceptional communication, and the human touch in call handling. Notably, 80% of reviews highlighted their responsiveness and ability to understand client needs, while 15% mentioned occasional call management errors. Overall, their services are seen as professional, enhancing client perceptions and improving call handling efficiency.
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Industry Experience
Moneypenny USA demonstrates significant expertise across various industries, including Construction, Healthcare, Business Services, Real Estate, and Advertising & Marketing. Feedback highlights their strengths in customer service, adaptability, and responsiveness, especially in handling inbound calls and lead management. Clients appreciate Moneypenny’s personalized approach, which enhances client engagement and satisfaction. Overall sentiment is positive, particularly among businesses requiring reliable call handling and customer interaction, indicating a strong fit for sectors emphasizing client relations and service responsiveness.
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Arts, entertainment & music Hospitality & leisure Retail Construction Other industries Business services Telecommunications Real estate Advertising & marketing Education Information technology Manufacturing Energy & natural resourcesWas this helpful?
Less than $10,000 avg. project cost for Call Center Services services in DetroitRead Similar ReviewsCall Center Services project highlight
Call Center Services for Nonprofit Organization
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read moreWas this helpful?
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$1,000+$25 - $49 / hr250 - 999Detroit, MI
Services provided
75% Call Center Services25% Customer Service OutsourcingFocus Areas
100% Answering servicesRock Connections is an answering service launched in 2012. The agency specializes in Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr10 - 49Dearborn, MI
Services provided
10% Call Center Services20% Conversion Optimization10% Application Management & Support +910% Business Consulting10% Customer Service Outsourcing10% Sales Outsourcing5% CRM Consulting and SI5% Commercial Brokerage Services5% Commercial Development5% Commercial Financing5% Other IT Consulting and SI5% TranscriptionFocus Areas
50% Answering services36% Inbound appointment scheduling14% Virtual receptionistHeadquartered in Dearborn, Michigan, United Call Center Solutions is a small Conversion Optimization company. Their services include Conversion Optimization and Call Center Services.
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$1,000+< $25 / hr10 - 49Harper Woods, MI
Services provided
25% Call Center Services25% Application Testing25% Public Relations +125% Sales OutsourcingFocus Areas
40% Answering services40% Virtual receptionist20% Inbound appointment schedulingPR agency Clementine Live Answering Service focuses on Public Relations and Application Testing. They are headquartered in Harper Woods, Michigan and Chicago, Illinois.
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$1,000+Undisclosed2 - 9Canton, MI
Services provided
90% Call Center Services10% Sales OutsourcingFocus Areas
22% Answering services56% Virtual receptionist22% Inbound appointment schedulingAnswering service company Epic Receptionists is located in Canton, Michigan. Established in 2020, the team focuses on Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Rochester, MI
Services provided
65% Call Center Services35% Customer Service OutsourcingFocus Areas
40% Answering services40% Virtual receptionist20% Inbound appointment schedulingRochester Telemessaging Center is a call center company. The Rochester, Michigan-based firm was founded in 1972. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Ann Arbor, MI
Services provided
25% Call Center Services55% Customer Service Outsourcing10% Back Office Outsourcing +110% Sales OutsourcingFocus Areas
20% Answering services60% Virtual receptionist20% Inbound appointment schedulingOnline VA Team is a Customer Service Outsourcing company. Headquartered in Ann Arbor, Michigan, the company provides Customer Service Outsourcing and Call Center Services.
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$1,000+$150 - $199 / hr2 - 9Toledo, OH
Services provided
11% Call Center Services50% IT Managed Services13% Cloud Consulting & SI +213% Cybersecurity13% Other IT Consulting and SIFocus Areas
35% Answering services35% Virtual receptionist30% Inbound appointment schedulingComprehensive Data Services, Inc is an IT managed services company. Established in 1986, the agency specializes in IT managed services and cloud consulting & SI.
Read moreMore responsive than most other service providers
Get in TouchComprehensive Data Services, Inc is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+$25 - $49 / hr50 - 249Maumee, OH
Services provided
100% Call Center ServicesFocus Areas
30% Answering services35% Inbound appointment scheduling35% Virtual receptionistPersonalized Communications is a midsize call center service in Duncanville, Texas and Amarillo, Texas. The team focuses on Call Center Services.
Read moreSee All Locations (6)Maumee, OH
3430 Briarfield Blvd
Maumee, OH 4353710 - 15
4198875300
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$1,000+$25 - $49 / hr2 - 9Flint, MI
Services provided
40% Call Center Services24% Customer Service Outsourcing20% HR Consulting +116% Sales OutsourcingFocus Areas
60% Answering services40% Virtual receptionistBennett Communication Solutions is an answering service company. They provide Call Center Services and Customer Service Outsourcing and were launched in 1947.
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UndisclosedUndisclosed50 - 249Troy, MI
Services provided
75% Call Center Services25% Customer Service OutsourcingFocus Areas
100% Answering servicesSunTel Services is a telephone answering service. In Troy, Michigan, the team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Detroit, MI
Services provided
100% Call Center ServicesFocus Areas
100% Answering servicesEstablished in 1998, Answer Technology Group is a call center. The team provides Call Center Services.
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UndisclosedUndisclosed2 - 9Whitmore Lake, MI
Services provided
100% Call Center ServicesFocus Areas
100% Answering servicesProfessional Answering Services is a call center company. The Whitmore Lake, Michigan-based team provides Call Center Services.
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List of the Top Detroit Answering Services Companies
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$1,000+$25 - $49 / hr250 - 999Detroit, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
75% Call Center Services100% Answering services25% Other -
Undisclosed< $25 / hr10 - 49Dearborn, MI
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
10% Call Center Services50% Answering services90% Other -
$1,000+< $25 / hr10 - 49Harper Woods, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Call Center Services40% Answering services75% Other -
$1,000+Undisclosed2 - 9Canton, MI
Ability to deliver
5.5/40.00/20 Reviews0.6/10 Clients & Experience4.9/10 Market PresenceService focus
90% Call Center Services22% Answering services10% Other -
$1,000+$25 - $49 / hr2 - 9Rochester, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
65% Call Center Services40% Answering services35% Other -
$1,000+< $25 / hr50 - 249Ann Arbor, MI
Ability to deliver
5.9/40.00/20 Reviews0.6/10 Clients & Experience5.3/10 Market PresenceService focus
25% Call Center Services20% Answering services75% Other -
$1,000+$150 - $199 / hr2 - 9Toledo, OH
Ability to deliver
11.5/40.00/20 Reviews4.9/10 Clients & Experience6.6/10 Market PresenceService focus
11% Call Center Services35% Answering services89% Other -
$1,000+$25 - $49 / hr50 - 249Maumee, OH
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
100% Call Center Services30% Answering services -
$1,000+$25 - $49 / hr2 - 9Flint, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% Call Center Services60% Answering services60% Other -
UndisclosedUndisclosed50 - 249Troy, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
75% Call Center Services100% Answering services25% Other -
UndisclosedUndisclosed2 - 9Detroit, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services100% Answering services -
UndisclosedUndisclosed2 - 9Whitmore Lake, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services100% Answering services
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