Top BPO Companies in Rhode Island

Ratings Updated: December 4, 2025

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Featured

What are Featured Providers?

Unity Communications

4.9 44 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Rhode Island

Services provided

25% Back Office Outsourcing

20% Employer of Record (EOR) Services

15% Customer Service Outsourcing +4 services

10% Call Center Services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is a customer service outsourcing company that offers services such as customer support, billing management, and data processing. The reviews from clientele highlight a high level of professionalism and responsiveness, with 90% of reviewers praising their prompt delivery and communication. A notable 80% of clients appreciate the company's alignment with their values and culture fit, although some suggest improvements in candidate selection and evaluation processes.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have expressed high satisfaction with Unity Communications, particularly highlighting their effective customer service management and timely issue resolution. One client noted the team's responsiveness and professionalism in addressing performance issues, while another praised their genuine partnership approach. Although there is a suggestion for refining candidate searches, overall sentiment remains positive, emphasizing the company's strong alignment with client values and commitment to enhancing customer satisfaction.
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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (7) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently noted that Unity Communications offers competitive pricing and solid value for money, with many stating that their costs fit within budgetary constraints. One client highlighted that Unity's bookkeeping services delivered double the effectiveness at a fraction of the cost compared to Canadian firms. Additionally, several reviews praised their responsiveness and timely delivery of services, contributing to improved operational efficiency and customer satisfaction, indicating a strong overall sentiment regarding their cost-effectiveness.
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United States (34) Australia (1) Canada (1) Ireland (1)

San Pedro Garza García, Mexico

303 Avenida Circuito Frida Kahlo
San Pedro Garza García, Mexico 66278
201 - 250

4805508700

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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Rhode Island

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Collaborative
Client feedback reveals a strong sentiment of collaboration with Hugo, highlighting their effective communication and flexibility. One client noted, "The team at Hugo was not only professional but also incredibly easy and fun to work with," emphasizing their approachability and responsiveness. The use of multiple communication channels facilitated seamless coordination, fostering a collaborative atmosphere that significantly contributed to the project's success. Overall, clients appreciate Hugo's commitment to partnership and creativity.

Call Center Services for Gaming Company

5.0 Aug 17, 2023

The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity. It felt like we were working alongside a team that genuinely cared about the success of our project.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

Lagos, Nigeria

2nd Floor, 152 Ikorodu Rd, Onipanu, Lagos 102215, Lagos, Nigeria
Lagos, Nigeria 102215

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Remote CoWorker

4.8 166 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Rhode Island

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistance company that provides a wide range of services, including administrative support, marketing, and specialized tasks. They receive high praise for their professionalism, efficiency, and the quality of their virtual assistants, with 100% of reviewers noting positive impacts on their businesses. Clients frequently commend their transparent communication and ability to fit within budget constraints.

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23 of 23 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 23 times in the past 6 months
Recent client feedback for Remote CoWorker highlights a strong overall sentiment of satisfaction. Clients commend the professionalism, responsiveness, and expertise of their virtual assistants, noting significant improvements in operational efficiency and time savings. Specific instances include a CEO praising their assistant for dramatically reducing email management time and an attorney expressing gratitude for the high-quality legal support provided. No significant areas for improvement were identified, indicating a consistent level of service excellence.
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Average Project Cost Breakdown

Less than $10,000 (50) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Overall, clients express satisfaction with Remote CoWorker's value for money, citing competitive pricing and high-quality support. For instance, a managing partner noted that the pricing fit their budget and provided good value, while a CEO highlighted significant time savings and improved productivity. Many reviews emphasize the company's transparency in pricing and the quality of candidates sourced. However, a few clients mentioned issues with the vetting process, indicating variability in the quality of service received at times.
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United States (101) Canada (3) United Arab Emirates (2) Australia (1) Belgium (1) Ireland (1) England (1)

Hollywood, FL

2450 hollywood blvd
Hollywood, FL 33020
76 - 100

(561) 571-5222

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TECHSPEED INC

4.9 16 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Rhode Island

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data processing and business process outsourcing (BPO) company offering services such as data entry, customer service, and data conversion. The company is highly praised for its effective project management, with 100% of reviewers highlighting their responsiveness and timely delivery. Clients frequently commend TECHSPEED INC's adaptability and commitment to quality, with no areas for improvement noted by respondents.

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3 of 3 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 3 times in the past 6 months
In the past six months, TECHSPEED INC has received positive feedback for their effective project management and high-quality service. Clients noted their responsiveness and proactive communication, with one remarking on their impressive ability to anticipate issues. Specific successes include high accuracy in data entry and timely project completion, with one client highlighting their commitment to understanding unique business needs. Overall, clients expressed satisfaction with the partnership and found no significant areas for improvement.
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Industry Experience

TechSpeed Inc. has demonstrated expertise across various industries, including Retail, Financial Services, Healthcare, Software, IT Services, Nonprofit, and Consulting. Clients praised their adaptability, high-quality service, and timely communication. In Retail, they excelled in product catalog management; in Financial Services, they provided efficient data scraping; and in Healthcare, they streamlined data entry for product launches. Overall, client sentiment is overwhelmingly positive, highlighting TechSpeed's ability to meet diverse industry needs and deliver impactful results.
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Software Other Industry Business services Consulting IT Services Nonprofit Real estate Advertising & marketing Financial services Retail Healthcare Home Services

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently commend TechSpeed Inc for their competitive pricing and exceptional value for money. For instance, one client noted that their pricing fit their budget while another emphasized the great value for the cost. The company's ability to deliver high-quality results on time further enhances their perceived value. Overall, the sentiment reflects satisfaction with cost-effectiveness and reliability, with no significant areas for improvement mentioned regarding pricing.
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United States (14) Canada (1)

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Tunstall Americas

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Pawtucket, RI

Services provided

100% Customer Service Outsourcing

Tunstall Americas is a Customer Service Outsourcing company. They are based in Pawtucket, Rhode Island and have midsize team. Their team offers Customer Service Outsourcing.
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Pawtucket, RI

100 Freight St,
Pawtucket, RI 02860
50 - 75

+1.800.286.2622

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PacketLogix

Not yet reviewed

$1,000+

$150 - $199 / hr

10 - 49

Warren, RI

Services provided

50% IT Managed Services

30% Cybersecurity

14% Call Center Services +3 services

2% IT Staff Augmentation

2% IT Strategy Consulting

2% Other IT Consulting and SI

PacketLogix is an IT managed services company. Headquartered in Warren, Rhode Island, the team provides IT managed services and Cybersecurity.
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Warren, RI

16 Cutler St
Warren, RI 02885
6 - 9

401-216-6425

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Featured

What are Featured Providers?
Boldr.

4.8 10 reviews
Premier Verified

$1,000+

Undisclosed

1,000 - 9,999

Serves Rhode Island

Services provided

50% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2 services

15% Employer of Record (EOR) Services

5% Data Annotation Services

Boldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.

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Reviews mention Exceptional performance
Clients have consistently praised Boldr. for their exceptional performance, highlighting their commitment to timely project delivery and adaptability. Tractive noted their 'exceptional responsiveness to our needs' and effective communication, while the AI automation company commended Boldr.'s ability to integrate seamlessly and improve accuracy significantly. Overall, feedback reflects a strong sentiment of satisfaction, with clients emphasizing Boldr.'s dedication to customization and a supportive work culture that fosters collaboration and success.

Customer Service Outsourcing for GPS Pet Tracker Provider

4.5 Jan 15, 2024

We have been partnering with BoldR for outsourced customer support for the past four years, and our experience with their project management has been highly positive. BoldR consistently delivers items on time, demonstrating their commitment to meeting deadlines and ensuring our operations run smoothly. They have shown exceptional responsiveness to our needs, adapting their strategies and solutions to fit our evolving requirements.
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Data Services Outsourcing for Machinery Mnfctrng Company

5.0 Aug 5, 2022

The accuracy of our work has improved significantly since Boldr. came onboard. The task I’m referring to is impossible to hit with 100% accuracy, but we’re hitting 80% accuracy right now, which is very high. The task is very nuanced and complex. We were hitting around 60%–70% at the start, and we’ve seen marked improvement.
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Industry Experience

Boldr has demonstrated expertise across various industries, including Consumer Products, Retail, Manufacturing, and Other Industries, consistently receiving positive feedback. Clients appreciate their adaptability, strong project management, and ability to provide tailored solutions. In Consumer Products and Retail, they excelled in enhancing customer support metrics and operational efficiency. In Manufacturing, they contributed to improved data accuracy. Overall, Boldr is recognized for its genuine partnership approach and commitment to client success, making them a suitable choice for businesses in these sectors.
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Other industries Consumer products & services Other Industry Retail Manufacturing Consumer Products

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United States (6) Austria (1) Canada (1)

Cape Town, South Africa

34 Bree Street
Cape Town, South Africa 8001
50 - 75

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HelpSquad

5.0 10 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Rhode Island

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service augmentation company offering services such as live chat, call center support, and virtual assistant solutions. Their reviews indicate high satisfaction, with 100% of clients praising their responsiveness, professionalism, and ability to increase lead generation and conversion rates. Their services are noted for being cost-effective and tailored to client needs, with no significant areas for improvement identified.

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Reviews mention Customized support
Clients express a strong positive sentiment regarding HelpSquad's customized support, highlighting their personalized service and technical expertise. One client noted that the solution 'just worked' for them, emphasizing the company's willingness to adapt to changing needs. Furthermore, the user appreciated the minimal project management required, indicating a seamless integration. Overall, HelpSquad's tailored approach and responsiveness have been consistently praised, making them a favorable choice for clients seeking reliable support.

Call Center Staff Aug for Higher Education Institution

5.0 Jul 24, 2025

LiveHelpNow is one of those solutions that 'just worked' for us. They were also very willing to support our needs to scale up or down as our needs changed. The distinction here is their personalized level of service and broad technical depth for the cost.
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Industry Experience

HelpSquad has demonstrated expertise across various industries, including Education, Advertising & Marketing, Medical, Consumer Products, Manufacturing, Pharmaceuticals, Business Services, Software, Supply Chain, Logistics, Transport, and Healthcare. Clients consistently praised their personalized service, timely communication, and impactful solutions, resulting in measurable improvements such as increased leads and conversion rates. Overall sentiment is highly positive, particularly in the Medical and Consumer Products sectors, where HelpSquad’s support significantly enhanced customer engagement and operational efficiency.
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Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Education Healthcare

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More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Hatboro, Pennsylvania (3) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)
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Big Outsource

5.0 46 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Rhode Island

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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Reviews mention Knowledgeable
Clients consistently highlight Big Outsource's substantial knowledge and expertise, particularly in understanding their unique business needs. One client noted their 'dependable' partnership and 'commendable flexibility,' while another emphasized the 'professional and knowledgeable support' that enhanced customer satisfaction. Additionally, measurable outcomes included improved response times and reduced complaints, demonstrating Big Outsource's capability to deliver high-quality service. Overall, the sentiment regarding their knowledge is overwhelmingly positive, with clients expressing confidence in their ability to contribute effectively to project success.

Data Entry for E-Commerce Company

5.0 Jul 26, 2023

Our experience with Big Outsource has been remarkably positive. They have proven to be a dependable outsourcing partner, showing substantial knowledge and understanding of our needs. While the initial stages of our partnership involved a bit of a learning curve, Big Outsource demonstrated commendable flexibility and responsiveness.
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Call Center Services for Logistics Company

5.0 Jul 23, 2023

Customer feedback indicates that they appreciate the faster response times and the professional and knowledgeable support provided by the call center agents. What sets Big Outsource apart from other outsourcing companies is their dedication to excellence and their ability to understand our company's unique needs and values. Their team members demonstrated a deep understanding of our logistics business, which translated into a more personalized and effective customer support experience.
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Customer Support Services for Petrochemical Company

5.0 Jul 13, 2023

Positive feedback from customers, acknowledging the knowledgeable and friendly support they received. One of the most impressive aspects of working with Big Outsource was their commitment to excellence. They went above and beyond to understand our company's unique requirements and tailored their services accordingly.
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Industry Experience

Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.
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Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce

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More responsive than most other service providers

Big Outsource is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)
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Portable Insights

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Warwick, RI

Services provided

50% Call Center Services

50% Market Research

Portable Insights is a phone answering service and Market Research company founded in 2009. The agency focuses on Call Center Services and Market Research.
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Warwick, RI

401 Jefferson Blvd,
Warwick, RI 02886
21 - 30

+1.401.352.4005

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Commercial Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Smithfield, RI

Services provided

100% Call Center Services

Call center service Commercial Solutions is headquartered in Smithfield, Rhode Island. Launched in 2002, the team specializes in Call Center Services.
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Smithfield, RI

21 Industrial Drive
Smithfield, RI 02917
2 - 5

+1.401.349.3800

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SalesAmp

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Woonsocket, RI

Services provided

20% Content Marketing

20% Sales Outsourcing

15% Digital Strategy +3 services

15% Email Marketing

15% Marketing Strategy

15% Social Media Marketing

SalesAmp is a Content Marketing company. They are based in Woonsocket, Rhode Island and have small team. Their team provides Content Marketing and Sales Outsourcing.
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Woonsocket, RI

166 Valley Street
Woonsocket, RI 02895
10 - 15

401-484-1344

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Coastal Consultants RI

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Providence, RI

Services provided

30% Business Consulting

20% Corporate Training & Coaching

20% Marketing Strategy +2 services

20% Sales Outsourcing

10% Branding

Coastal Consultants RI is a Business Consulting company. Founded in 2020, their team offers Business Consulting and Marketing Strategy.
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Providence, RI

166 Valley St, BCH 105
Providence, RI 02909
6 - 9

401-680-0899

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A Golden Voice Answering Service

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

North Providence, RI

Services provided

100% Call Center Services

Answering service company A Golden Voice Answering Service was established in 2008. Headquartered in North Providence, Rhode Island, the team focuses on Call Center Services.
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North Providence, RI

1005 Charles Street
North Providence, RI 02904

+1.401.728.1942

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Featured

What are Featured Providers?
TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Singapore

Services provided

60% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +1 service

10% Call Center Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Efficient
Clients have praised TDCX for their efficiency, highlighting their ability to handle global quality evaluations that allowed teams to focus on complex projects. One review noted their 'super responsive' nature and 'excellent communication skills,' emphasizing their reliability and the extra effort they invest in tasks. Overall, the sentiment reflects a strong appreciation for TDCX's efficient processes and the positive impact on client operations.

BPO Services for Tech Company

5.0 May 25, 2022

Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client. Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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More responsive than most other service providers

TDCX is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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New England In Touch

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

West Warwick, RI

Services provided

100% Call Center Services

New England In Touch is a small answering service company located in West Warwick, Rhode Island. Their services include Call Center Services.
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West Warwick, RI

255 Quaker Lane, Suite 500
West Warwick, RI 02893

+1.866.258.1952

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New England Medical Billing

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

East Providence, RI

Services provided

100% Back Office Outsourcing

Established in 1990, New England Medical Billing is a small Back Office Outsourcing company. Their team provides Back Office Outsourcing.
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East Providence, RI

75 Newman Avenue, Suite 100
East Providence, RI 02916

+1.401.453.0666

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RMA Associates

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Johnston, RI

Services provided

20% Branding

20% Business Consulting

20% Public Relations +3 services

20% Sales Outsourcing

10% E-Commerce Development

10% Ecommerce Marketing

RMA Associates is a small Johnston, Rhode Island-based branding agency. The team provides Branding and Public Relations.
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Johnston, RI

228 Putnam Avenue,
Johnston, RI 02919
1

+1 347.537.4438

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Top BPO Companies in Rhode Island

List of the Top Rhode Island BPO Services

Reviewed 1 time in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Collaborative

Call Center Services for Gaming Company

Industry Experience

Select Industry to see insights

Reviewed 23 times in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Reviewed 3 times in the past 6 months

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Exceptional performance

Customer Service Outsourcing for GPS Pet Tracker Provider

Data Services Outsourcing for Machinery Mnfctrng Company

Industry Experience

Select Industry to see insights

Reviews mention Customized support

Call Center Staff Aug for Higher Education Institution

Industry Experience

Select Industry to see insights

HelpSquad is very responsive

Reviews mention Knowledgeable

Data Entry for E-Commerce Company

Call Center Services for Logistics Company

Customer Support Services for Petrochemical Company

Industry Experience

Select Industry to see insights

Big Outsource is responsive

Reviews mention Efficient

BPO Services for Tech Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

TDCX is responsive

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