- 2 of 3 Document Digitization & Management reviews are 5 stars
- 3 new reviews for Document Digitization & Management in past 6 months
- $10,000 – $49,000 avg. project cost
Document Digitization & Management PROJECT HIGHLIGHT
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Unity Communications is a business process outsourcing company offering comprehensive services such as customer support and data management. Across reviews, 100% of clients praised their professionalism, responsiveness, and cost-effective solutions, with approximately 30% noting impressive recruitment and onboarding processes. Areas for improvement include transparency during transitions and more accurate quality evaluations.
Document Digitization & Management PROJECT HIGHLIGHT
5.0 — Unity Communications managed medical records for a healthcare company. The team also managed clinical notes and created patient care plans using clinical notes. Read more
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Unity Communications has been consistently recognized for providing good value for money across various projects. Clients noted that their pricing fit well within budgets, with specific feedback highlighting cost-effectiveness, such as one client stating they achieved a 15% reduction in operational costs. Overall sentiment reflects satisfaction with the quality of service relative to the cost, reinforcing Unity's reputation as a reliable partner for outsourcing needs.
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Recent reviews for Unity Communications reflect a positive overall sentiment, highlighting their professionalism, responsiveness, and effective communication. Clients noted significant improvements in operational metrics, such as faster response times and increased revenue. For instance, a healthcare client praised their timely delivery and quality of work, while a customer service manager commended their ability to seamlessly integrate new agents. However, some reviews indicated areas for improvement, such as smoother team transitions and more accurate performance evaluations.
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Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
Transcription PROJECT HIGHLIGHT
5.0 — A media company has hired Hugo for video scaling services; projects have included creating scripts and scaling translation capabilities to localize content. The team also supplies video guideline QA Read more
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Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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Recent reviews highlight a strong positive sentiment towards Hugo Inc., particularly for their effectiveness in scaling global customer experience infrastructure and streamlining partner integration processes. Clients noted significant improvements, such as reducing partner integration time from three weeks to one and enhancing customer satisfaction scores. The team’s agility and ability to address complex issues with minimal oversight were particularly praised, establishing Hugo as a reliable partner in driving revenue growth and operational efficiency.
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ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium
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Remote CoWorker is a virtual assistant service provider supporting businesses with administrative tasks, CRM management, and personal assistance. They consistently receive positive feedback for their responsiveness, communication, and ability to align with client needs and values. Approximately 90% of reviewers highlight their quick onboarding and high-quality service. The company is praised for its flexibility, efficiency, and seamless integration into clients' operations.
Document Digitization & Management PROJECT HIGHLIGHT
5.0 — Remote CoWorker provides call center services for a real estate investment company. The team organizes incoming leads, prioritizes urgent customer issues, and prepares documents for client Read more
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Clients consistently report that Remote CoWorker provides excellent value for money, with many highlighting their cost-effective pricing structure. For instance, one client noted, 'Pricing fit our budget' and praised the 'good value for cost.' Another emphasized their 'quick response times' and the 'quality of candidates,' indicating that the investment results in substantial operational efficiency. Overall, clients express satisfaction with the services received relative to the costs incurred, reinforcing the company's reputation for delivering high-quality support at competitive rates.
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In the last six months, clients have consistently praised Remote CoWorker for their responsiveness, professionalism, and ability to provide high-quality virtual assistants. Notable feedback includes a client highlighting the exceptional support from account manager Glena, who anticipated needs and facilitated a smooth hiring process. Another client commended the quick turnaround and effective communication, resulting in increased client engagement. Overall sentiment indicates strong satisfaction, with many clients expressing confidence in the ongoing collaboration and no significant areas for improvement noted.
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eCoast Marketing is a telemarketing and lead generation company that partners with clients to enhance sales activity and generate high-quality leads. Across the reviews, clients consistently praise their project management skills, adaptability, and ability to deliver impressive results, such as achieving a 400% return on investment. Approximately 100% of reviewers note their flexibility and professionalism, with no significant areas for improvement mentioned.
The sentiment regarding eCoast Marketing's customized support is overwhelmingly positive. Clients commend their ability to tailor workflows to meet specific business needs, emphasizing that their approach is not standardized. One client noted their excellent reporting capabilities and the team's commitment to meeting deliverables. The collaborative nature of the relationship, where clients are encouraged to provide targeted guidance, further enhances the effectiveness of their services, with no significant areas for improvement identified.
eCoast Marketing is willing to customize and accommodate. Their reporting capabilities were excellent. eCoast Marketing customizes their workflows for each customer. They’re willing to understand the business models of their clients. It isn’t a cookie cutter process working with them.
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Business Consulting PROJECT HIGHLIGHT
4.5 — eCoast Marketing provided lead generation services to a cybersecurity SaaS company. They did background research on potential clients and reached out to set up calls. Read more
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Clients generally perceive eCoast Marketing as providing excellent value for money, with investments ranging from $5,000 to over $200,000, yielding significant returns. For instance, one client noted a 400% return on a marketing campaign, while another highlighted high-quality leads as more valuable than quantity. Overall, clients expressed satisfaction with the pricing relative to the results achieved, emphasizing effective communication and project management as key strengths, with little to no suggested areas for improvement.
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Launched in 2017, Kanekt 365 is a Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Call Center Services.
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TECHSPEED INC is a company specializing in data entry, transcription, lead generation, and business process outsourcing services. The reviews highlight their adaptability, efficiency, and excellent customer service, with a notable emphasis on their quick response times and error-free project execution. Approximately 100% of reviewers praised their reliability and communicative approach, while only a small percentage noted minor areas for improvement, such as record-keeping. Their consistent performance makes them a trusted partner in diverse industries.
Clients have expressed positive sentiments regarding TechSpeed Inc's ability to establish clear expectations. One client highlighted the company's effectiveness in translating verbal discussions into actionable items, ensuring alignment throughout the project. Additionally, feedback noted the rapid communication and responsiveness of TechSpeed, which contributed to a smooth workflow. Overall, clients felt that TechSpeed's structured approach significantly enhanced the clarity and success of their deliverables.
TechSpeed LLC has a remarkable ability to translate verbal discussions into targeted action items. The team’s full and established process served as the guidelines for the final deliverable.
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Transcription PROJECT HIGHLIGHT
5.0 — TechSpeed Inc provides transcription services for a consumer credit reporting agency. They also assist with the data collection process. Read more
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Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money across various projects. For instance, one client noted that their investment of $25,000–$50,000 yielded significant operational improvements, while another praised their ability to deliver high-quality results at a reasonable cost. Overall, feedback reflects a strong sentiment of satisfaction regarding the company's cost-effectiveness and the quality of service provided, with many clients stating they would recommend TECHSPEED INC for its outstanding support and responsiveness.
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Boldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.
Customer Service Outsourcing PROJECT HIGHLIGHT
4.5 — Boldr. provided customer services outsourcing services for a GPS pet tracker provider. Boldr. provided multi-language support via email and chats for the client's customers around the world. Read more
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Client feedback on Boldr highlights a strong sentiment regarding cost-effectiveness and overall value for money. One client noted annual savings of $6 million due to Boldr's services, emphasizing their affordability compared to in-house staffing. Another client appreciated Boldr's pricing as a good fit for their budget, reflecting a positive view on the balance of cost and quality. Overall, clients consistently express satisfaction with Boldr's performance relative to their investment, reinforcing a favorable perception of their value proposition.
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More responsive than most other service providers
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TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
The feedback regarding TDCX's autonomy is overwhelmingly positive. Clients appreciate their creative problem-solving and efficiency, highlighting instances where the team consistently exceeded expectations. One reviewer noted, "They always go the extra mile for their client," emphasizing their reliability and proactive approach. Overall, TDCX is recognized as a highly autonomous partner, enabling clients to focus on more complex projects while they manage quality evaluations effectively.
Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client. Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.
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Call Center Services PROJECT HIGHLIGHT
5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read more
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More responsive than most other service providers
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Union Resolute is a lead generation company that has received negative feedback for its services. Reviewers highlight disorganized onboarding and poor communication, resulting in unsatisfactory outcomes, such as only two high-quality leads over six months. A significant portion of feedback suggests the need for improved customer responsiveness and results-driven performance.
Clients' feedback on Union Resolute highlights concerns regarding overall cost and value for money. One review noted a 'terrible ROI,' as only two leads were generated over six months, raising doubts about the effectiveness of their services. Additionally, the onboarding process was described as disorganized, further diminishing perceived value. Overall, clients expressed dissatisfaction with the returns relative to costs, suggesting a need for improved performance and customer engagement.
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Small Back Office Outsourcing company CBS Medical Billing & Consulting, is located in Exeter, New Hampshire. Their services include Back Office Outsourcing and Business Consulting.
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Volocity Solutions, LLC is a Manchester, New Hampshire-based Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Call Center Services.
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OnBrand24 is a call center service provider specializing in telemarketing, lead generation, appointment setting, and customer service support. The company receives positive feedback for its professionalism, customer service, and ability to save clients time and money. Approximately 75% of the reviews highlight their effective customer service, while some suggest areas for improvement include expanding service offerings and enhancing diversity.
OnBrand24 has received positive feedback regarding the high quality of their work, with clients highlighting exceptional customer service and prompt issue resolution. One client noted a significant 80% success rate in debt collections and saved over $10,000, while another praised the call quality and quick service. Overall, the sentiment is favorable, emphasizing reliability and effectiveness, although some clients suggested improvements in diversity and appointment-setting success rates.
They are the best in the industry. They have helped my company save over $10,000. I have an 80% success rate of collections.
The call quality and quick service stand out. Their success rate of setting appointments could improve.
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Call Center Services PROJECT HIGHLIGHT
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Clients generally perceive OnBrand24's pricing as competitive and value-driven. One client noted that the service saved them approximately $1,000 per month and over $10,000 annually, highlighting the cost-effectiveness of outsourcing compared to in-house hiring. Another client emphasized the pay-as-you-go structure, which allows for flexibility and affordability. Overall, the sentiment regarding cost and value for money is positive, with many clients appreciating the significant savings and professional service provided.
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Global Network Systems, Inc. Is a small IT managed services and answering service company launched in 1989. Their services include IT managed services and Call Center Services.
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Select VoiceCom is a customer service and sales support company specializing in providing tailored solutions for businesses. Across the reviews, 100% of clients praised their reliability and dedication, with 83% emphasizing their strong cultural fit and quality service. Clients noted a significant increase in sales and customer satisfaction, with a 25% boost in sales conversions and a 35% rise in customer satisfaction.
Recruitment Process Outsourcing PROJECT HIGHLIGHT
5.0 — Select VoiceCom provided outsourced recruitment services for a financial services company. The team helped the client hire and train a team of customer service agents. Read more
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Clients generally express high satisfaction with Select VoiceCom's cost-effectiveness and value for money. One client noted it as a 'good value for cost,' while another highlighted their pricing as fitting within budget constraints. The company consistently delivers results that exceed expectations, leading to substantial revenue growth and improved service metrics. Overall sentiment indicates that clients feel they receive excellent service relative to their investment, with no significant areas for improvement identified.
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More responsive than most other service providers
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FullFunnel is an Advertising company. The Plymouth, New Hampshire-based company provides Advertising and Sales Outsourcing.
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Established in 1997, By Appointment Only (BAO Inc.) is a Sales Outsourcing company. The agency offers Sales Outsourcing and Market Research, and is midsize.
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TCS of America Enterprises, LLC., a Back Office Outsourcing company, is located in Brookline, New Hampshire. The team focuses on Back Office Outsourcing and IT managed services.
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Chameleon Group, LLC, a telephone answering service and Sales Outsourcing company, was established in 2002. The firm specializes in Call Center Services and Sales Outsourcing.
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Callogix is a small Bedford, New Hampshire-based telephone answering service and Customer Service Outsourcing company. The team specializes in Call Center Services and Customer Service Outsourcing.
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Based in Concord, New Hampshire, New England Call Center is a small Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing and Call Center Services.
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Eventful Executives is a small Event Marketing company based in Bedford, New Hampshire. Their services include Event Marketing and Email Marketing.
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Launched in 1992, Alternative Logistics is a phone answering service. The firm focuses on Call Center Services, and is small.
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Execucom is a small Manchester, New Hampshire-based call center company. Their services include Call Center Services.
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Powerhouse Consulting Inc is a call center service. Founded in 1987, the team focuses on Call Center Services and Business Consulting. The firm is headquartered in Bedford, New Hampshire.
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Woman with a Pen is a Content Writing Services company. The firm is located in Strafford, New Hampshire. Their services include Content Writing Services and Content Marketing.
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Assistring LLC is a call center agency specializing in customer service operations, efficiently managing high call volumes and enhancing customer experiences. With a 100% positive feedback rate, clients commend their commitment to quality service, effective communication, and tailored solutions. While some suggest technological upgrades, 85% of reviews highlight their innovative approach and ability to adjust quickly to client needs.
Back Office Outsourcing PROJECT HIGHLIGHT
5.0 — Assistring LLC provides call center services for a student accommodation company. Their tasks include managing inquiries, scheduling viewings, and handling resident feedback. Read more
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More responsive than most other service providers
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Our Customer Support Call package provides businesses with 24/7 professional customer service to handle inbound calls, inquiries, and order-taking. With a team of highly trained agents, we ensure your customers receive timely and effective support, enhancing their overall experience with your brand.
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Tribe Consulting Pvt. Ltd. Is a social media marketing firm. The agency is based in Laconia, New Hampshire and Karachi, Pakistan. Their services include Social Media Marketing and Content Marketing.
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Launched in 2005, BlueHive Exhibits is a branding firm. The team specializes in Branding and Market Research.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
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