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Country: Bulgaria
Services: Back Office Outsourcing

List of the Top Bulgaria Back Office Outsourcing Service Providers

    Featured Providers

    What are Featured Providers?
  • Hugo

    Hugo

    🏆 Award Winning Customer Care & Data Annotation

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Chicago, IL
    Service Focus

    "Hugo seamlessly adapts to our needs, ensuring every delivery is punctual and hassle-free."

    • Founder, E-Commerce Business
  • Mercatus

    Mercatus

    Focus on quality, commitment with KPI & SLA

    $5,000+
    < $25 / hr
    50 - 249
    Sofia, Bulgaria
    Service Focus

    "They are professionals."

    • Marketing Director, Home Appliance Company
  • OWORKERS

    OWORKERS

    MULTILINGUAL BPO SERVICES / DATA & CONTENT

    $1,000+
    < $25 / hr
    250 - 999
    Plovdiv, Bulgaria
    Service Focus

    "We're satisfied with their current service so far."

    • BPO Manager, GetID
  • Flat Rock Technology

    Flat Rock Technology

    Software, Cloud and Outsourcing Solutions

    $5,000+
    $50 - $99 / hr
    250 - 999
    Varna, Bulgaria
    Service Focus

    "We are very happy with Flat Rock Technology as a vendor."

    • HR Head, Pubmint
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  • TELUS International

    TELUS International

    Premium multilingual BPO Contact Center.

    $1,000+
    < $25 / hr
    10,000+
    Sofia, Bulgaria
    Service Focus

    “They’re a leading electronic medical record provider in Canada.”

    • Manager of Program Effectiveness, WSIB
  • Undisclosed
    Undisclosed
    50 - 249
    Sofia, Bulgaria
    Service Focus

    "We are working as one team and managing challenges together."

    • VP Managed Services, Coupa Inc.
  • $1,000+
    < $25 / hr
    10 - 49
    Sofia, Bulgaria
    Service Focus

    "They focus on customer happiness."

    • COO of FD Business, FD Mediagroup
  • Callboxs

    Callboxs

    Innovative solutions that help businesses grow

    $5,000+
    < $25 / hr
    250 - 999
    Burgas, Bulgaria
    Service Focus

    "They've offered a helpful customer satisfaction survey for free!"

    • Owner, Hotel Dayana Beach
  • MENA Software

    MENA Software

    The Right Technology for any Project & Business

    $5,000+
    $25 - $49 / hr
    10 - 49
    Sofia, Bulgaria
    Service Focus

    "The team worked fast and was cost-effective."

    • Creative Director & Managing Partner, StanVision
  • ProcessFlows

    ProcessFlows

    Improving Business by Transforming Process

    $1,000+
    < $25 / hr
    50 - 249
    София, Bulgaria
    Service Focus

    For 30 years ProcessFlows has worked to save businesses time and money by implementing improvements in their business processes. We provide a free evaluation of the way your organisation moves paper…

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  • Flow Logic

    Flow Logic

    We Enable Transformation!

    Undisclosed
    Undisclosed
    2 - 9
    Sofia, Bulgaria
    Service Focus

    Flow Logic is a disruptive service and solution provider, addressing the niche market of Business Process Services (BPS) in an innovative way – a genuine commitment to delivering client value, based…

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  • Remotek Ltd

    Remotek Ltd

    IT Offshoring Solutions

    $1,000+
    $25 - $49 / hr
    2 - 9
    Varna, Bulgaria
    Service Focus

    Remotek is a Bulgarian IT company providing outsourcing solutions for web design, SEO, PPC, email marketing and custom web solutions and development.

  • ODEON msc - A TTC brand

    ODEON msc - A TTC brand

    Experts in non-stop solutions

    $1,000+
    $25 - $49 / hr
    10 - 49
    Sofia, Bulgaria
    Service Focus

    Experts active in the BPO (business process outsourcing) and the consultancy market.

    For our clients, we develop tailor-made business solutions.

    Our expertise  for BPO services is set on…

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  • Sixty K Ltd

    Sixty K Ltd

    International Contact Centres

    $50,000+
    < $25 / hr
    1,000 - 9,999
    Sofia, Bulgaria
    Service Focus

    60K is an award winning BPO and multi lingual contact centre outsourcing company in Bulgaria.

    We primarily provide inbound and outbound customer care, technical support and back office. 60K…

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  • Software Group

    Software Group

    Doing It Right.

    $10,000+
    $50 - $99 / hr
    250 - 999
    Sofia, Bulgaria
    Service Focus

    Software Group is a global technology company that specializes in delivery channel and integration solutions for the financial sector.

    The company serves a worldwide client base from nine main…

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  • AppGreat

    AppGreat

    Implementing Dreams

    $5,000+
    $25 - $49 / hr
    50 - 249
    Sofia, Bulgaria
    Service Focus

    Welcome to AppGreat – your one-stop destination for cutting-edge technology solutions. As a leading provider of software development, IT outsourcing, NOC, SOC, technical assistance, and call…

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  • Customer Umbrella

    Customer Umbrella

    We make businesses better.

    $1,000+
    < $25 / hr
    250 - 999
    Varna, Bulgaria
    Service Focus

    "They showed a thorough awareness of our safety and compliance requirements."

    • Founder & Chief Memory Officer, Photo Organization Platform
  • ACS Bulgaria

    ACS Bulgaria

    Staff leasing, BPO, KPO, ITO, PMO, T&T services

    $5,000+
    $50 - $99 / hr
    10 - 49
    Sofia, Bulgaria
    Service Focus

    ACS Bulgaria is a privately held Bulgarian outsourcing company with high competence in staff augmentation (Agency contracting), BPO, ITO, KPO, as well as Transition & Transformation services.
    We…

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  • DSI

    DSI

    Developing Software Innovations

    $10,000+
    $50 - $99 / hr
    2 - 9
    Sofia, Bulgaria
    Service Focus

    Our team consists of experienced professionals in the fields of information technology and software development. Following modern business requirements, latest technology trends, and worldwide…

    More

  • Karma Consult

    Karma Consult

    YOUR LEADER IN COMPUTER ENGINEERING

    Undisclosed
    Undisclosed
    2 - 9
    Sofia, Bulgaria
    Service Focus

    “In a few words, Karma Consult is a company on a human scale, it is the same interlocutor from the beginning to the end of your project, it is a team of motivated and competent professionals.

    More

  • Purified Marketing

    Purified Marketing

    Digital Marketing at its Finest

    $1,000+
    $25 - $49 / hr
    2 - 9
    Plovdiv, Bulgaria
    Service Focus

    Purified Marketing Ltd., is an online marketing agency which, unlike most of the others, doesn't focus on higher rankings or more traffic. Those results usually come as a secondary effect from our…

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9 Top-Reviewed Back Office Outsourcing Companies in Bulgaria 2024

On the main pages of Clutch we have listings for 19 Back Office Outsourcing firms located in Bulgaria. Between all of those Back Office Outsourcing companies, we have collected over 49 reviews and ratings posted as recently as 04/03/2024.

But we'd like to make it easier for you! In order to simplify your process, we’ve narrowed your search down to display the top 9 Back Office Outsourcing providers in Bulgaria based on their ratings, but also with an eye on including a mix of smaller and larger firms in order to display options to fit a range of budgets, from small to larger.

To help you compare providers more easily, we've taken all 49 reviews for these 9 companies and summarized them into a single paragraph. We've also posted a set of terms that outlines reviewer's overall sentiments, experience, and even the expertise they most talked about in their reviews of each company listed below.

According to our reviewers, some of the best Bulgaria Back Office Outsourcing companies are TELUS International, Flat Rock Technology, Customer Umbrella, Callboxs, OWORKERS, Mercatus, CXG Business Process Outsourcing, MENA Software, and InfoSource Bulgaria Ltd. Read on, and we’re certain you find these are some of the top software companies in Bulgaria today!

TELUS International

European Trade Center Building B, floor 2 115K, Tsarigradsko Chaussee Blvd
Sofia, Bulgaria
1784

About:

  • Minimum Budget: $1,000.00
  • Avg. Hourly Rate: < $25
  • Employees: 10,000+
  • Founded: 2004
  • Quality Score: 5
  • Schedule Score: 4

Services:

  • Call Center Services

Key Clients:

WSIB Ontario, and TELUS International overall rating is 5 stars.

#1 - TELUS InternationalLEARN MORE ABOUT TELUS INTERNATIONAL...

Reviewers Frequently Mention:

Healthcare Institutions
Payment Processing
Collaboration
Scalable System
E-Health Landscape

Clutch Review Summary:
TELUS International's solution services around 30,000 healthcare institutions and has significantly enhanced payment processing time. Their collaboration and traditional project management style have contributed to building a successfully scalable system that brings value to the e-health landscape.

Company Description:
Founded in 2004, and stating they have between 10,000+ employees, TELUS International is located at European Trade Center Building B, floor 2 115K, Tsarigradsko Chaussee Blvd , Sofia 1784. They offer services for multiple industries including Financial services, Gaming, Information technology and more. TELUS International offers expertise in Data Entry & Processing, Writing & Content Creation, Phone Support Services and other Back Office Outsourcing capabilities. Their minimum project size is $1,000.00 and an hourly rate between < $25, while maintaining an overall 5 star rating.

LEARN MORE ABOUT TELUS INTERNATIONAL...

Flat Rock Technology

113 General Kolev str
Varna, Bulgaria
9002

About:

  • Minimum Budget: $5,000.00
  • Avg. Hourly Rate: $50 - $99
  • Employees: 250 - 999
  • Founded: 2008
  • Quality Score: 4.7
  • Schedule Score: 4.6

Services:

  • UX Design
  • Custom Software Development
  • Mobile App Development
  • IT Staff Augmentation

Key Clients:

Book A Classic, Brompton, Marshal, Policy Wallet Triple Jump Technologies and 6 more, and Flat Rock Technology overall rating is 4.7 stars.

#2 - Flat Rock TechnologyLEARN MORE ABOUT FLAT ROCK TECHNOLOGY...

Reviewers Frequently Mention:

Teams
Excellent Work
Results
Organized
Professional

Clutch Review Summary:
Flat Rock Technology has consistently delivered excellent results and has been praised for their organized and professional approach. Clients have highlighted the strong teams they have built, their excellent work, and the high-quality results that have been achieved. The company's organizational skills and professionalism have been commended, demonstrating their commitment to delivering successful projects.

Company Description:
Founded in 2008, and stating they have between 250 - 999 employees, Flat Rock Technology is located at 113 General Kolev str, Varna 9002. They offer services for multiple industries including Business services, Consumer products & services, eCommerce and more. Flat Rock Technology offers expertise in AJAX, SQL, PHP and other Back Office Outsourcing capabilities. Their minimum project size is $5,000.00 and an hourly rate between $50 - $99, while maintaining an overall 4.7 star rating.

LEARN MORE ABOUT FLAT ROCK TECHNOLOGY...

Customer Umbrella

ul. "Tsanko Tserkovski" 7
Varna, Bulgaria
9023

About:

  • Minimum Budget: $1,000.00
  • Avg. Hourly Rate: < $25
  • Employees: 250 - 999
  • Founded: 2021
  • Quality Score: 5
  • Schedule Score: 4.8

Services:

  • Custom Software Development
  • Call Center Services
  • Application Lifecycle Management
  • Mobile App Development
  • Application Testing
  • Web Development

Key Clients:

Colossi Games, Colossi Games, Ltd, Fantastic Cleaners and First Online Solutions, and Customer Umbrella overall rating is 5 stars.

Reviewers Frequently Mention:

Support
Customer Satisfaction
Seamless Collaboration
Quality Work
Professionalism

Clutch Review Summary:
Customer Umbrella's support resulted in higher customer satisfaction and seamless collaboration. They efficiently delivered quality work, decreasing problematic content and increasing customer satisfaction. Their professionalism, responsiveness, and collaborative approach were exemplary, leading to expedited hardware repair turnaround times and decreased scheduling errors.

Company Description:
Founded in 2021, and stating they have between 250 - 999 employees, Customer Umbrella is located at ul. "Tsanko Tserkovski" 7, Varna 9023. They offer services for multiple industries including Arts, entertainment & music, Automotive, Business services and more. Customer Umbrella offers expertise in Unity, AJAX, Objective C and other Back Office Outsourcing capabilities. Their minimum project size is $1,000.00 and an hourly rate between < $25, while maintaining an overall 5 star rating.

LEARN MORE ABOUT CUSTOMER UMBRELLA...

Callboxs

Bulgaria, 8000 Burgas, Zornica 75, floor1
Burgas, Bulgaria
8000

About:

  • Minimum Budget: $5,000.00
  • Avg. Hourly Rate: < $25
  • Employees: 250 - 999
  • Founded: 2005
  • Quality Score: 5
  • Schedule Score: 5

Services:

  • Call Center Services

Reviewers Frequently Mention:

Customer Service
Responsiveness
Adaptation
Sales Increase
Workflow

Clutch Review Summary:
Clients have seen an improvement in customer service with zero complaints and have been satisfied with the team's responsiveness, particularly on the Facebook page. The company has instantly adapted to discussed requirements, ensuring a smooth and successful process. Since joining the project, sales have increased by 100%, and the client's service and speed of work have significantly improved. The workflow has been excellent and generates positive outcomes.

Company Description:
Founded in 2005, and stating they have between 250 - 999 employees, Callboxs is located at Bulgaria, 8000 Burgas, Zornica 75, floor1, Burgas 8000. They offer services for multiple industries including Business services Telecommunications and more. Callboxs offers expertise in Data Entry & Processing, Inbound appointment scheduling, Phone Support Services and other Back Office Outsourcing capabilities. Their minimum project size is $5,000.00 and an hourly rate between < $25, while maintaining an overall 5 star rating.

LEARN MORE ABOUT CALLBOXS...

OWORKERS

4.5 2 REVIEWS

Rilon center building, bul. “Konstantin Velichkov” 2, Office 1, floor 5, Sadiyski
Plovdiv, Bulgaria
4000

About:

  • Minimum Budget: $1,000.00
  • Avg. Hourly Rate: < $25
  • Employees: 250 - 999
  • Founded: 2012
  • Quality Score: 4.5
  • Schedule Score: 4.5

Services:

  • Finance & Accounting Outsourcing

Key Clients:

APPEN, BACK MARKET, EXPONDO, GETID ITEMIZE and 6 more, and OWORKERS overall rating is 4.5 stars.

Reviewers Frequently Mention:

BPO Team
Problem-Solving Skills
Leadership
Quick Feedback
Slack Communication

Clutch Review Summary:
OWORKERS has helped clients establish a BPO team within three weeks, impressing with their problem-solving skills, leadership, and quick feedback. The team communicates regularly using Slack and is dedicated, hard-working, and knowledgeable, ensuring improved platform services for users.

Company Description:
Founded in 2012, and stating they have between 250 - 999 employees, OWORKERS is located at Rilon center building, bul. “Konstantin Velichkov” 2, Office 1, floor 5, Sadiyski, Plovdiv 4000. They offer services for multiple industries including Advertising & marketing, Business services, eCommerce and more. OWORKERS offers expertise in Claims Processing, Chat Support Services, Email Support Services and other Back Office Outsourcing capabilities. Their minimum project size is $1,000.00 and an hourly rate between < $25, while maintaining an overall 4.5 star rating.

LEARN MORE ABOUT OWORKERS...

Mercatus

Lozenetz Galichiza 33B, street
Sofia, Bulgaria
1700

About:

  • Minimum Budget: $5,000.00
  • Avg. Hourly Rate: < $25
  • Employees: 50 - 249
  • Founded: 2018
  • Quality Score: 4.9
  • Schedule Score: 4.8

Services:

  • Call Center Services
  • IT Staff Augmentation
  • Sales Outsourcing

Key Clients:

vConnect, Cloud Office, Kommunikations-Kolleg AG, Ocean Payment SNI and 2 more, and Mercatus overall rating is 4.8 stars.

Reviewers Frequently Mention:

Satisfied
Impressed
Professional
Communicative
Timely

Clutch Review Summary:
Clients are consistently satisfied and impressed with Mercatus's professional and communicative team, highlighting their timely delivery of projects and effective partnership. The team's efficient and result-oriented approach, along with their persistent and helpful communication, has led to successful campaigns and increased acceptance and response rates for the target audience. Additionally, the vendor's excellent response rate and organized communication have greatly satisfied the client.

Company Description:
Founded in 2018, and stating they have between 50 - 249 employees, Mercatus is located at Lozenetz Galichiza 33B, street, Sofia 1700. They offer services for multiple industries including Consumer products & services, eCommerce, Financial services and more. Mercatus offers expertise in Chat Support Services, Email Support Services, Data Entry & Processing and other Back Office Outsourcing capabilities. Their minimum project size is $5,000.00 and an hourly rate between < $25, while maintaining an overall 4.8 star rating.

LEARN MORE ABOUT MERCATUS...

CXG Business Process Outsourcing

Labyrinth Building, 25 Dr. Peter Dertliev Str., 1324 Sofia, Bulgaria
Sofia, Bulgaria
1324

About:

  • Minimum Budget: N/A
  • Avg. Hourly Rate: N/A
  • Employees: 50 - 249
  • Founded: 2009
  • Quality Score: 5
  • Schedule Score: 5

Services:

  • Call Center Services
  • Recruiting
  • Staffing

Key Clients:

Coupa Inc. and Tungsten Network, and CXG Business Process Outsourcing overall rating is 5 stars.

#7 - CXG Business Process OutsourcingLEARN MORE ABOUT CXG BUSINESS PROCESS OUTSOURCING...

Reviewers Frequently Mention:

Partnership
Backfill Positions
Service Delivery
Communication
Regular Meetings

Clutch Review Summary:
Clients have found the partnership with CXG to be successful, particularly in backfilling positions quickly to ensure smooth service delivery. CXG's regular communication through meetings has been instrumental in maintaining effective collaboration.

Company Description:
Founded in 2009, and stating they have between 50 - 249 employees, CXG Business Process Outsourcing is located at Labyrinth Building, 25 Dr. Peter Dertliev Str., 1324 Sofia, Bulgaria, Sofia 1324. They offer services for multiple industries including Business services and more. CXG Business Process Outsourcing offers expertise in Chat Support Services, Email Support Services, Data Entry & Processing and other Back Office Outsourcing capabilities, while maintaining an overall 5 star rating.

LEARN MORE ABOUT CXG BUSINESS PROCESS OUTSOURCING...

MENA Software

4.8 4 REVIEWS

bul. "Dragan Tsankov" 23A
Sofia, Bulgaria
1113

About:

  • Minimum Budget: $5,000.00
  • Avg. Hourly Rate: $25 - $49
  • Employees: 10 - 49
  • Founded: 2012
  • Quality Score: 5
  • Schedule Score: 4.8

Services:

  • Custom Software Development
  • BI
  • IoT Development
  • Business Consulting
  • Mobile App Development
  • Web Development

Reviewers Frequently Mention:

Project Requirements
Reliable Solution
Dedicated
Excellent Project Management
Technical Competencies

Clutch Review Summary:
Clients have consistently praised MENA Software for collaborating well and meeting project requirements. They have delivered reliable solutions that add value to the system, demonstrating their technical competencies. The team is known for their dedication and excellent project management throughout the entire engagement.

Company Description:
Founded in 2012, and stating they have between 10 - 49 employees, MENA Software is located at bul. "Dragan Tsankov" 23A, Sofia 1113. They offer services for multiple industries including Business services, Consumer products & services, Financial services and more.. Their minimum project size is $5,000.00 and an hourly rate between $25 - $49, while maintaining an overall 4.8 star rating.

LEARN MORE ABOUT MENA SOFTWARE...

InfoSource Bulgaria Ltd

4.5 2 REVIEWS

18 Ivan Vazov, 2nd Floor
Sofia, 23, Bulgaria
1000

About:

  • Minimum Budget: $1,000.00
  • Avg. Hourly Rate: < $25
  • Employees: 10 - 49
  • Founded: 2005
  • Quality Score: 4.5
  • Schedule Score: 4.5

Services:

  • Call Center Services
  • Finance & Accounting Outsourcing
  • Document Digitization & Management
  • Recruiting

Key Clients:

Censia, Company Info, Het Financieele Dagblad, Owlin and PostNL, and InfoSource Bulgaria Ltd overall rating is 4.5 stars.

#9 - InfoSource Bulgaria LtdLEARN MORE ABOUT INFOSOURCE BULGARIA LTD...

Reviewers Frequently Mention:

Support
Communication
Efficient
High-Quality
Proactive

Clutch Review Summary:
InfoSource Bulgaria Ltd consistently completes tasks on time, providing excellent support and flagging market changes. The team is responsive, proactive, and efficient in communication, conducting virtual meetings and check-in calls. Customers can expect high-quality and affordable services, with precise and accurate information curated by the team.

Company Description:
Founded in 2005, and stating they have between 10 - 49 employees, InfoSource Bulgaria Ltd is located at 18 Ivan Vazov, 2nd Floor, Sofia, 23 1000. They offer services for multiple industries including Business services, Information technology, Media and more. InfoSource Bulgaria Ltd offers expertise in Chat Support Services, Email Support Services, Data Entry & Processing and other Back Office Outsourcing capabilities. Their minimum project size is $1,000.00 and an hourly rate between < $25, while maintaining an overall 4.5 star rating.

LEARN MORE ABOUT INFOSOURCE BULGARIA LTD...

Bulgaria Back Office Outsourcing Provider FAQs

There are 19 Back Office Outsourcing companies listed on Clutch that are located in Bulgaria. These experts cater to a diverse clientele that spans from large-scale enterprises to medium and small businesses.

Bulgaria Back Office Outsourcing companies listed on Clutch offer services that include but are not limited to Call Center Services, Mobile App Development, Custom Software Development, Web Development, Finance & Accounting Outsourcing, all knowledgeable of the competitive landscape of Bulgaria.

The Back Office Outsourcing providers with the cheapest hourly rates and no project minimum in Bulgaria are:

The 3 Bulgaria Back Office Outsourcing service providers with the lowest rates are:

  • Callboxs (5 stars, 2 reviews)
  • TELUS International (5 stars, 1 reviews)
  • Customer Umbrella (5 stars, 10 reviews)
  • Note that the companies above require minimum project sizes below just $5,000. There are also other companies in Bulgaria offering Back Office Outsourcing services whose hourly rates range from $25 and $49.

    The 9 best-rated Back Office Outsourcing agencies in Bulgaria on Clutch include:

    These Back Office Outsourcing agencies have consistently been lauded for their exceptional performance and dedication to client success.

    Companies offering Back Office Outsourcing in Bulgaria serve all different types of clients, including names like LEROY MERLIN, TIKTOK, WSIB Ontario, Hyperconnect, and Zalando.

    These Back Office Outsourcing providers serve clients in the greater Bulgaria area as well as nationwide.

    Yes, beyond English, Back Office Outsourcing agencies in Bulgaria provide their expertise in over 25 languages, accommodating a wider clientele with languages such as Dutch, French, German, Italian, Polish, Portuguese, Romanian, and many others.

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