- 0 of 1 Back Office Outsourcing reviews are 5 stars
- 1 new review for Back Office Outsourcing in past 6 months
- $1,000,000 – $9,999,999 avg. project cost
Back Office Outsourcing PROJECT HIGHLIGHT
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Satellite Office is a Business Process Outsourcing (BPO) firm specializing in Offshore Administrative Services and Remote Office Support. Their services are highly praised, with over 90% of feedback emphasizing their exceptional recruitment, HR management, and clear communication. They are noted for transparency and cost efficiency, becoming a valued partner in clients' operations.
Back Office Outsourcing PROJECT HIGHLIGHT
4.5 — Satellite Office provides offshore recruiting and HR management services for an adtech company. The team is in charge of recruiting, training, onboarding, and continuously managing staff members for Read more
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TECHSPEED INC is a company specializing in data entry, transcription, lead generation, and business process outsourcing services. The reviews highlight their adaptability, efficiency, and excellent customer service, with a notable emphasis on their quick response times and error-free project execution. Approximately 100% of reviewers praised their reliability and communicative approach, while only a small percentage noted minor areas for improvement, such as record-keeping. Their consistent performance makes them a trusted partner in diverse industries.
Clients consistently highlight TECHSPEED INC's accommodating nature, noting their impressive adaptability and responsiveness to project needs. One client emphasized their flexibility in addressing bugs during product development and praised the team's proactive communication. Additionally, they appreciated the thorough training and support provided, which allowed for effective collaboration. Overall, the sentiment reflects a strong endorsement of TECHSPEED INC's willingness to adjust and meet client requirements efficiently.
We started off with just three teammates from TECHSPEED INC, but the team grew pretty quickly — they scaled swiftly for us. We had a pretty tight feedback loop on any issues. Since the product was new, bugs came up frequently, and the team was great at raising flags. They were excellent at project management and became an extension of our staff.
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Growth Hub is a Business Process Outsourcing (BPO) company specializing in Remote Back Office Solutions and Administrative Support Services. Across their reviews, they are consistently praised for their efficiency, accuracy, and quick turnaround, with 100% positive feedback. Clients highlight their ability to streamline processes and enhance data management, demonstrating a strong alignment with company values and delivering excellent value for the cost.
Clients have consistently praised Growth Hub for their accommodating nature, with specific feedback highlighting their flexibility in communication and project management. One client noted that Growth Hub goes the extra mile by utilizing collaboration tools like Zoom at their request, enhancing the ease of interaction. Additionally, the proactive approach of Growth Hub’s management in understanding client needs further underscores their commitment to being accommodating. Overall, the sentiment reflects high satisfaction and appreciation for their responsiveness.
I have a biweekly call with the account manager and communicate with the team lead via email. Growth Hub goes the extra mile and ensures they’re using collaboration software that is easy for us to communicate through — they are accommodating and utilize Zoom for meetings per our request.
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Back Office Outsourcing PROJECT HIGHLIGHT
5.0 — Growth Hub helped integrate a finance firm's CRM with the Pitchbook platform in order to identify 15,000 companies. The team also built proprietary applications that automated the client's Read more
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More responsive than most other service providers
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MarKam Solutions is a professional outsourcing provider specializing in sales, operations, and customer service. Their offerings consistently result in measurable improvements, such as cost reductions and increased customer satisfaction. With unanimous positive feedback, 100% of reviewers praised MarKam's industry expertise, quick adaptability, and efficiency, highlighting their ability to exceed expectations and deliver on time.
Clients have consistently praised MarKam Solutions for their accommodating nature, highlighting their adaptability and responsiveness to client needs. For instance, one client noted their structured and detail-oriented approach, which facilitated effective communication and timely project delivery. Additionally, the company demonstrated a keen ability to adjust to evolving business demands, further enhancing client satisfaction. Overall, the sentiment reflects a strong appreciation for MarKam Solutions' commitment to meeting client expectations.
They were very structured and detail-oriented in their approach, always making data-driven decisions to support the needs of the business. Communication was professional and on point and they were very adaptive and responsive. Their in-depth industry knowledge, data-driven approach, and adaptability to the business's ever-changing needs were impressive.
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In recent reviews, clients praised MarKam Solutions for their exceptional responsiveness and ability to exceed expectations in project management. A VP of Sales noted significant sales growth and innovation, while a Director of Operations highlighted a 35% reduction in labor costs and a 15% increase in sales conversion. Clients consistently commended the company's industry knowledge and alignment with their values, with no reported areas for improvement, indicating a strong overall satisfaction with their services.
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More responsive than most other service providers
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Mercatus is a lead generation and digital marketing company specializing in services such as cold calling, LinkedIn outreach, and strategic campaign management. Reviews reflect diverse experiences: approximately 70% of feedback highlights effective communication, responsiveness, and professionalism. However, some reviews indicate challenges in targeting specific industries effectively, particularly in the luxury fashion sector. Overall, clients appreciate Mercatus's organizational skills and their ability to adapt strategies to client needs.
Clients have consistently highlighted Mercatus's flexibility in adapting to project needs. One client noted their 'impressive flexibility to take smaller projects on board,' while another praised their ability to modify campaigns 'at every step of the process.' Additionally, a third client appreciated Mercatus's willingness to adjust employment terms during slower periods, demonstrating their commitment to accommodating client requirements. Overall, the sentiment regarding flexibility is overwhelmingly positive.
What did you find most impressive or unique about this company? Their flexibility to take smaller projects on board was impressive.
What did you find most impressive or unique about this company? Mercatus was super flexible so we were able to modify the campaign at every step of the process depending on the need.
What did you find most impressive about this company? Their flexibility and fast reactions impressed us.
What did you find most impressive about them? They’re quite flexible, willing to do half time employment when things are slow.
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More responsive than most other service providers
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Hugo is a business process outsourcing company specializing in back office and administrative support services. Their clients commend their adaptability, efficiency, and ability to enhance operational capabilities, with 100% positive feedback highlighting streamlined processes and notable improvements in compliance and support infrastructure. Specifically, Hugo achieved a 99.8% order processing accuracy and reduced supplier onboarding time by 40%.
The feedback regarding Hugo's accommodating nature is overwhelmingly positive. Clients consistently highlight Hugo's adaptability and responsiveness to their specific needs. For instance, one client noted their 'remarkable adaptability' and 'customized approach' throughout the partnership. Another client emphasized Hugo's ability to align with their company culture, enhancing collaboration. Overall, the sentiment reflects a strong appreciation for Hugo's commitment to providing tailored solutions and maintaining open lines of communication, contributing significantly to client satisfaction.
Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success. They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded.
What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency. Hugo’s regular updates and transparent reporting allowed us to stay informed about progress and make informed decisions.
Their effective communication, timely execution, adaptability, resource allocation, and problem-solving abilities ensured that our shared objectives were consistently met. Their proficiency in these areas elevated them from being just a service provider to a strategic partner. Hugo demonstrated exceptional proficiency in assembling a team of customer support specialists, showcasing an impressive knack for identifying and enlisting professionals with profound expertise in providing assistance.
Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions. Hugo's remarkable service, flexibility, and dependability position them as an exceptional partner. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure.
Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. Their dedication to our specific requirements was evident in their personalized approach and flexible solutions. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them. Hugo's exceptional service, adaptability, and reliability make them an outstanding partner.
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Back Office Outsourcing PROJECT HIGHLIGHT
5.0 — Hugo provides ongoing customer support for a food delivery platform. They manage customer complaints, push notifications, content publishing, and multilingual support across 40 countries. Read more
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Cloud Accountant Staffing is a staffing agency specializing in recruiting and placing accountants and bookkeepers. Across reviews, 100% of clients commend their effective communication, with more than 70% highlighting their cultural alignment and strong values. Clients consistently note their efficient and smooth processes, with no significant areas for improvement identified.
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Our cost effective, customizable, and flexible outsourcing solutions quickly optimize your business operations. With the support of a dedicated customer service or back-office team you can
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OWORKERS is a BPO company specializing in document verification and app monitoring services across various regions. Reviews indicate a high level of satisfaction with their problem-solving abilities and quick feedback, with 100% of reviewers highlighting their effective communication and decision-making. Clients appreciate their ownership and dedication, with no significant areas for improvement mentioned.
Clients have consistently highlighted OWORKERS' efficiency in project execution. One review noted their ability to quickly set up a BPO team within three weeks, emphasizing their quick feedback and decision-making capabilities. The client appreciated the effective problem-solving skills demonstrated throughout the engagement, indicating a strong overall sentiment regarding OWORKERS' efficiency in delivering timely and effective solutions.
The BPO team was partly set up during 3 weeks, for it was the main goal to achieve at the first stage. The ability to solve problems quickly and effectively quick feedback and decision making was most impressive. We're satisfied with their current service so far.
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Pontica Solutions is a Business Process Outsourcing company specializing in Remote Back Office Solutions and Administrative Support Services. They provided efficient customer support for a transportation company, with 100% of feedback highlighting their flexibility, responsiveness, and ability to deliver on time. Their work led to reduced call wait times and enhanced customer satisfaction.
Back Office Outsourcing PROJECT HIGHLIGHT
5.0 — Pontica Solutions provided call center services for an transportation company. The team handled customer inquiries via phone and email, managed bookings, resolved issues, and offered performance Read more
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Recent reviews of Pontica Solutions indicate a high level of client satisfaction, particularly regarding their responsiveness and flexibility. Clients highlighted significant improvements in customer service metrics, such as a rise in customer satisfaction scores from 80% to over 90%. Additionally, effective project management and timely delivery were praised, with one client noting the company's proactive communication and adaptability as key strengths. Overall, the sentiment reflects a strong endorsement of Pontica Solutions as a reliable partner.
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Flat Rock Technology is a versatile technology company offering services in web and mobile app development, cloud infrastructure management, and custom software solutions. The company receives predominantly positive feedback, with around 90% of reviewers highlighting their professionalism, timely delivery, and ability to understand client needs. A recurring theme is their effective project management, although some suggest that communication can occasionally be improved. Overall, clients appreciate their adaptability and commitment to quality.
Client feedback highlights Flat Rock Technology's strong accessibility and communication. One client noted their 'very organized and open for communication' approach, with 'monthly calls and daily availability through chats and emails.' Another client emphasized that Flat Rock 'makes themselves available to us,' showcasing their commitment to responsiveness. Overall, the sentiment reflects a positive perception of accessibility, with clients appreciating the company's readiness to address their needs promptly.
Very organized and open for communication, we have monthly calls and daily availability through chats and emails. On most hires we managed to deliver on time, and even when sourcing and interviews were slower it was communicated, and the situation discussed. The general culture and people are always impressive. They really care about our needs, our on-site teams and always available for us - if it's the AM or the CEO of the company when needed.
They know what they’re doing when it comes to project management. They’re smooth and professional, always giving us quick responses. They’re a team of creative thinkers who like to think outside the box. Flat Rock takes us very seriously as a customer. They make themselves available to us, which is something we don’t always get from other providers. It’s been a great relationship.
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TELUS International is a leading electronic medical record provider in Canada, specializing in developing comprehensive healthcare billing solutions. Reviews highlight their robust, secure systems and effective project management, with 85%–90% of bills automatically adjudicated, resulting in improved turnaround times. While praised for scalability and security, clients suggest adopting agile methods for enhanced flexibility.
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CXG Business Process Outsourcing is a specialized BPO company known for its efficiency in scaling teams to manage shared services, AI training, and data analytics. Reviews highlight their professionalism, effective collaboration, and adaptability, with a 100% positive feedback rate. Clients appreciate their ability to backfill positions swiftly, ensuring seamless service delivery.
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InfoSource Bulgaria Ltd is a data management and analysis company specializing in extracting and structuring information from financial and executive reports. The company is consistently praised for its cost-effectiveness, attention to detail, and responsive project management. Approximately 100% of reviewers highlighted their satisfaction with the quality of service and customer-focused approach.
Clients have consistently praised InfoSource Bulgaria Ltd for their proactive approach to project management. One client highlighted their responsiveness, stating that the team was 'always very responsive, timely and pro-active.' Additionally, they appreciated the ongoing support in identifying market changes. Overall, the sentiment reflects a strong satisfaction with the company's ability to anticipate needs and deliver quality service efficiently.
Project management on our project was always very responsive, timely and pro-active. We have always been very happy to work with Infosource for different reasons: They focus on customer happiness, high quality for a fair price, very responsive, easygoing and great to work with.
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Callboxs is an outsourcing service provider specializing in customer support and market strategy development. Clients commend them for their adaptability, creativity, and professionalism, with 100% of feedback indicating satisfaction. Notably, they helped one client increase sales by 100% in two months, showcasing their effectiveness in market penetration and customer service enhancement.
Clients express a highly accommodating experience with Callbox, noting their quick adaptation to specific business needs and styles. One client highlighted their impressive flexibility, stating, "they adapted to our business immediately," and appreciated the provision of a complimentary customer satisfaction survey. Overall, the sentiment reflects strong satisfaction with Callbox's responsive and open-minded approach, underscoring their commitment to meeting client expectations.
The vendor was able to very quickly adapt to our requirements and way of working. What impressed me the most was that they offered us, as a gift, a free survey, which they can do at the end of the summer season. This will give us a lot of valuable information about what we need to improve in order to offer a better service.
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MENA Software is a versatile software development company specializing in platform development, blockchain solutions, and app creation. Their services have received overwhelmingly positive feedback, with approximately 100% of clients noting their effective project management and dedication. Clients consistently highlight the company's strong competence, high-quality output, and affordability, with no major areas for improvement suggested.
Clients have expressed positive sentiments regarding MENA Software's reasonable pricing. One client noted that the company provided software updates at an 'affordable price,' highlighting the value offered. Additionally, feedback emphasized their 'great prices' alongside commendable service quality, indicating that clients feel they receive excellent value for their investment. Overall, MENA Software is perceived as a cost-effective option for software development services.
The way they work and deal with customers is remarkable. They also offer great prices.
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ProcessFlows, a Back Office Outsourcing company, focus on Back Office Outsourcing and Custom Software Development. They were launched in 1987.
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Flow Logic is a Back Office Outsourcing company. The small Sofia, Bulgaria-based team focuses on Back Office Outsourcing. The firm was launched in 2020.
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AppGreat is a midsize user experience company. They specialize in UX/UI Design and Cybersecurity and were founded in 2019.
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Back Office Outsourcing company Remotek Ltd was founded in 2008. The company offers Back Office Outsourcing.
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Established in 2019, ODEON msc - A TTC brand is a Finance & Accounting Outsourcing (FAO) company. The team offers Finance & Accounting Outsourcing (FAO) and HR Consulting.
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Sixty K Ltd is a large Customer Service Outsourcing company. Founded in 2008, the team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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Software Group is an IT strategy consulting company launched in 2009. Their team offers IT strategy consulting and Back Office Outsourcing.
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Customer Umbrella is a Business Process Outsourcing company specializing in Remote Back Office Solutions and Administrative Support Services. Across reviews, 100% of clients praise their seamless integration, high professionalism, and exceptional customer service, highlighting significant improvements in operational efficiency and client satisfaction. Their commitment to excellence and proactive problem-solving are consistently noted as standout qualities.
Clients consistently praise Customer Umbrella for their accommodating nature, highlighting their proactive approach to meeting specific needs. One client noted their ability to adapt strategies based on evolving requirements, stating, 'when we had new requests or changes, they were all ears.' Another emphasized their seamless integration, describing Customer Umbrella as an 'extension of our own team.' Overall, feedback reflects a strong sentiment of satisfaction with their flexibility and commitment to client success.
Their project management was spot-on. Always on time, and when we had new requests or changes, they were all ears, adapting their strategy to match our game releases.
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Back Office Outsourcing PROJECT HIGHLIGHT
5.0 — Customer Umbrella provided back office support for a photo organization platform. The team was responsible for customer service, safety training sessions, and CMS integration for user-generated Read more
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ACS Bulgaria is a Customer Service Outsourcing company launched in 2022. The agency provides Customer Service Outsourcing and Staffing.
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In Sofia, Bulgaria, DSI is a small custom software development company. Their services include Custom Software Development and Back Office Outsourcing.
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Small web design agency Karma Consult, is in Nice, France and Sofia, Bulgaria. Their services include Web Design and Web Development.
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Social media marketing agency Hartona Ltd. Specializes in Social Media Marketing and Graphic Design. They were founded in 2021.
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SEO services firm Purified Marketing is located in Plovdiv, Bulgaria. They offer Search Engine Optimization and Back Office Outsourcing and were founded in 2013.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
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