Top Call Center Services & Voice Services in Vienna

Ratings Updated: April 1, 2026

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1 Leaders 14 Contenders

15 Companies

Country: Austria

City: Vienna

List of the Top Vienna Call Center Companies & Voice Services

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Simply Contact

4.8 26 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Serves Vienna, Austria

Services provided

35% Call Center Services

55% Customer Service Outsourcing

10% Back Office Outsourcing

Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

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Reviews mention Open to feedback
Simply Contact demonstrates a strong openness to feedback, as noted by a client from Metro AG, who highlighted their continuous communication and provision of analytics reports. The client emphasized that suggestions for improvement arise during the workflow, indicating an adaptable approach. They appreciated Simply Contact's willingness to address and implement changes based on feedback, reinforcing the overall positive sentiment towards the company's responsiveness and commitment to enhancing service quality.

Сall Сenter Services for International Wholesale Retailer

5.0 Jul 16, 2021

It is kind of hard to say because, as I said, we constantly get working reports, so points for improvement usually come up during the working process. Simply Contact is always open to the things we want to be improved or implemented.
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12 of 15 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
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Industry Experience

Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
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Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services Telecommunications

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Average Project Cost Breakdown

$10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

What Clients Have Said
Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.
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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Vienna, Austria

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

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Reviews mention High-quality work
Clients consistently commend Hugo for delivering high-quality work, noting significant improvements in operational efficiency and accuracy. One client highlighted a 99.8% accuracy in order processing and a 17% revenue increase, attributing these successes to Hugo's meticulous management and adaptability. Another client praised the company's ability to provide near-perfect customer support responses, enhancing their Net Promoter Score. Overall, feedback reflects a strong sentiment of satisfaction with the quality and impact of Hugo's services.

Back Office Outsourcing for E-Commerce Co

5.0 Sep 24, 2024

Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success. Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards.
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Content Mktg & Call Center Services for Cashback Gaming Co

5.0 Aug 23, 2023

Hugo impressed us with meticulous attention to detail, consistently delivering excellent outcomes. Their proactive approach continuously improves workflows for optimal results.
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Scaling & QA Services for Media Company

5.0 Aug 23, 2023

We can now push out content 3X faster with almost 100% accuracy on all of our content through audio and video. They deliver great work.
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3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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Valoris Center

4.9 14 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Vienna, Austria

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

15% CRM Consulting and SI

Valoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.

See all 14 projects

7 of 9 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Service Outsourcing for Freight Transportation Co
5.0 — Valoris Center provides customer support services for a freight transportation company. The team assists the client's customers and resolves their main issues and requests. Read more
Read 9 Reviews

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Industry Experience

Valoris Center has demonstrated expertise across various industries, notably in financial services, retail, eCommerce, automotive, and business services. Clients commend their proactive customer service, flexible approach, and commitment to customer satisfaction. Positive sentiments highlight high performance metrics, such as SLA achievement and customer satisfaction scores. The provider's ability to enhance customer engagement and adapt to industry-specific needs positions them as a strong partner, particularly for organizations in finance, retail, and customer-centric sectors.
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Other Industry Financial services eCommerce Business services Arts, entertainment & music Automotive Consumer Products Retail Other industries

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Valoris Center's competitive pricing and strong value for money. Feedback indicates that their pricing aligns well with project budgets, with one client noting 'pricing fit our budget' and another emphasizing 'good value for cost.' Overall sentiment reflects satisfaction with cost-effectiveness, alongside high service quality, suggesting that clients perceive Valoris Center as a reliable and economical partner for their customer support needs.
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More responsive than most other service providers

Valoris Center is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Significo

5.0 6 reviews
Premier Verified

$1,000+

$25 - $49 / hr

50 - 249

Serves Vienna, Austria

Services provided

40% Call Center Services

40% CRM Consulting and SI

10% Back Office Outsourcing +1 service

10% Customer Service Outsourcing

Significo is a dedicated provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Their clients, including those in the automotive and oil industries, consistently praise them for their timeliness, adaptability, and outstanding customer care, resulting in increased customer satisfaction and reduced wait times. Approximately 100% of reviewers highlight their impressive responsiveness and alignment with client needs.

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Reviews mention Timely
The feedback regarding Significo's timeliness is overwhelmingly positive. Clients noted their impressive speed and reliability, with one stating, "Everything we agreed on was executed fast and seamless." Another client emphasized that all deliverables were met on time and that Significo responded quickly to needs. Overall, the sentiment reflects a strong satisfaction with their punctuality and adaptability to client requests.

Call Center Services for Automotive Services Company

5.0 Jun 26, 2025

Describe their project management. Did they deliver items on time? How did they respond to your needs? Yes, everything was delivered on time and respond quickly. What did you find most impressive or unique about this company? They were very receptive and consistent with their communication.
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3 of 3 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Automotive Services Company
5.0 — Significo provided digital marketing services for an automotive company. The team worked on e-mobility and after-sales marketing campaigns. Read more
Read 3 Reviews

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Industry Experience

Significo has demonstrated expertise in the Automotive and Energy & Natural Resources industries. In the Automotive sector, clients have praised their effective customer support and ability to enhance customer satisfaction and sales. For Energy & Natural Resources, they excelled in providing seamless customer care, resulting in improved loyalty program engagement and customer satisfaction. Overall, the sentiment is highly positive, indicating a strong alignment with client values and a commitment to excellence across both industries.
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Automotive Energy & natural resources

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Significo's competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and emphasized 'good value for cost,' while another remarked on their 'great culture fit' and alignment of company values. Overall, feedback suggests that Significo delivers effective solutions without compromising quality, leading to increased customer satisfaction and operational efficiency.
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BizXpand

5.0 1 review

Undisclosed

Undisclosed

2 - 9

Wien, Austria

Services provided

55% Account-Based Marketing

45% Sales Outsourcing

BizXpand is a lead generation company specializing in social media and email outreach, particularly targeting the DACH region. Reviews highlight their effective project management, impressive depth of experience, and successful outcome in generating over 100 leads. 100% of feedback is positive, noting their punctuality and effective communication.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent client feedback for BizXpand highlights their effective lead generation services, particularly in the DACH region, where they facilitated over 100 leads and 2-3 weekly meetings for a client. Clients praised their project management, timely delivery, and the team's depth of experience. The straightforward dashboards for tracking progress were also noted as impressive. Overall, sentiment is highly positive, with clients expressing satisfaction and noting no areas for improvement.
Read 1 Recent Review

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Industry Experience

BizXpand has demonstrated expertise in the Information Technology sector, specifically in generating leads for smart space platforms. Their strengths include effective social media and email outreach, impactful messaging refinement, and strong project management. Clients report successful lead generation, high engagement rates, and overall satisfaction with results. The positive sentiment towards their services indicates a strong fit for IT companies seeking to enhance their marketing efforts and drive business growth.
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Average Project Cost Breakdown

What Clients Have Said
Clients have noted that BizXpand offers competitive pricing that aligns well with their budgets, enhancing the overall value for money. One client specifically mentioned choosing BizXpand due to their pricing and relevant experience. The positive sentiment is further supported by the successful outcomes of their campaigns, with clients reporting substantial lead generation and effective project management, ensuring that the investment yielded significant returns.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Wien, Austria

Services provided

23% Call Center Services

33% Customer Service Outsourcing

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Wien, Austria

Florisdorfer Hauptstraße 1, 1210 Wien
Wien, Austria 1210
201 - 250

+43 1 275 25 25

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United Call Centers

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Wien, Austria

Services provided

50% Customer Service Outsourcing

25% Sales Outsourcing

15% AI Development +2 services

5% HR Consulting

5% HR Outsourcing

United Call Centers is a Customer Service Outsourcing company. Founded in 1999, the team focuses on Customer Service Outsourcing and Sales Outsourcing. The agency is located in Wien, Austria.
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EccoTel Telemarketing GmbH

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Wien, Austria

Services provided

40% Call Center Services

40% Sales Outsourcing

20% Customer Service Outsourcing

EccoTel Telemarketing GmbH is a small answering service headquartered in Wien, Austria. Their services include Call Center Services and Sales Outsourcing.
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Telebiz GmbH

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Wien, Austria

Services provided

80% Call Center Services

20% Business Consulting

Call center Telebiz GmbH was established in 2001. The agency offers Call Center Services and Business Consulting, and is midsize.
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AxFina Holding

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Wien, Austria

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +3 services

20% Finance & Accounting Outsourcing (FAO)

10% Business Consulting

10% Financial Consulting

Launched in 2019, AxFina Holding is a call center. The midsize team provides Call Center Services and Back Office Outsourcing.
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Wien, Austria

Wallnerstrasse 3/24
Wien, Austria 1010
6 - 9

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Mint Waters GmbH

Not yet reviewed

$1,000+

$100 - $149 / hr

Freelancer

Wien, Austria

Services provided

55% Business Consulting

45% Sales Outsourcing

Mint Waters GmbH, a Business Consulting company, is headquartered in Wien, Austria. They provide Business Consulting and Sales Outsourcing.
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maymotion consulting e.U

Not yet reviewed

$5,000+

$100 - $149 / hr

Freelancer

Untertullnerbach, Austria

Services provided

20% AI Consulting

20% CRM Consulting and SI

20% Sales Outsourcing +2 services

20% Search Engine Optimization

20% UX/UI Design

Maymotion consulting e.U is a SEO services firm. Located in Untertullnerbach, Austria, the firm was founded in 2017. Their services include Search Engine Optimization and UX/UI Design.
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XELEO by Benefit Partner GmbH

Not yet reviewed

$5,000+

Undisclosed

50 - 249

Sankt Pölten, Austria

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Benefit Partner GmbH, a midsize phone answering service, is in Sankt Pölten, Austria. The team specializes in Call Center Services and Customer Service Outsourcing.
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ARES Customer Care Solutions GmbH

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Wien, Austria

Services provided

50% Call Center Services

50% Customer Service Outsourcing

ARES Customer Care Solutions GmbH is a midsize Wien, Austria-based call center and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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118811 Die Nummer GmbH

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Wien, Austria

Services provided

100% Call Center Services

118811 Die Nummer GmbH is a midsize call center company located in Wien, Austria. The team provides Call Center Services.
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call us Assistance International GmbH

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Wien, Austria

Services provided

100% Call Center Services

Midsize answering service call us Assistance International GmbH, is in Wien, Austria. The team offers Call Center Services.
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s ServiceCenter GmbH

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Wien, Austria

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Midsize answering service and Customer Service Outsourcing company s ServiceCenter GmbH, is in Wien, Austria. Their services include Call Center Services and Customer Service Outsourcing.
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Jota Business Services Gmbh

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Wien, Austria

Services provided

100% Call Center Services

Midsize call center Jota Business Services Gmbh, is located in Wien, Austria. Their services include Call Center Services.
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WOKAL

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Wien, Austria

Services provided

20% Call Center Services

40% Sales Outsourcing

20% Business Consulting +1 service

20% Customer Service Outsourcing

Headquartered in Wien, Austria, WOKAL is a small Sales Outsourcing company. Their services include Sales Outsourcing and Call Center Services.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

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1 BizXpand

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 1 Vienna Call Center Companies & Voice Services

BizXpand

Undisclosed

Undisclosed

2 - 9

Wien, Austria

Ability to deliver

22.3/40.0

17/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

45% Sales Outsourcing

55% Other

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Webhelp

Undisclosed

Undisclosed

10,000+

Wien, Austria

Ability to deliver

7.2/40.0

0/20 Reviews

0/10 Clients & Experience

7.2/10 Market Presence

Service focus

23% Call Center Services

15% Sales Outsourcing

62% Other

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United Call Centers

Undisclosed

Undisclosed

250 - 999

Wien, Austria

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

25% Sales Outsourcing

75% Other

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EccoTel Telemarketing GmbH

$1,000+

< $25 / hr

2 - 9

Wien, Austria

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

40% Call Center Services

40% Sales Outsourcing

20% Other

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Telebiz GmbH

Undisclosed

Undisclosed

250 - 999

Wien, Austria

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

80% Call Center Services

20% Other

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AxFina Holding

Undisclosed

Undisclosed

50 - 249

Wien, Austria

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

20% Call Center Services

80% Other

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Mint Waters GmbH

$1,000+

$100 - $149 / hr

Freelancer

Wien, Austria

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

45% Sales Outsourcing

55% Other

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maymotion consulting e.U

$5,000+

$100 - $149 / hr

Freelancer

Untertullnerbach, Austria

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

20% Sales Outsourcing

80% Other

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XELEO by Benefit Partner GmbH

$5,000+

Undisclosed

50 - 249

Sankt Pölten, Austria

Ability to deliver

4.7/40.0

0/20 Reviews

0.7/10 Clients & Experience

4/10 Market Presence

Service focus

80% Call Center Services

20% Other

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ARES Customer Care Solutions GmbH

Undisclosed

Undisclosed

50 - 249

Wien, Austria

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Call Center Services

50% Other

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118811 Die Nummer GmbH

Undisclosed

Undisclosed

50 - 249

Wien, Austria

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Call Center Services

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call us Assistance International GmbH

Undisclosed

Undisclosed

50 - 249

Wien, Austria

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Call Center Services

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s ServiceCenter GmbH

Undisclosed

Undisclosed

50 - 249

Wien, Austria

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Call Center Services

50% Other

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Jota Business Services Gmbh

Undisclosed

Undisclosed

50 - 249

Wien, Austria

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Call Center Services

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WOKAL

$1,000+

< $25 / hr

2 - 9

Wien, Austria

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

20% Call Center Services

40% Sales Outsourcing

40% Other

View Profile Visit Website

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Top Call Center Services & Voice Services in Vienna

List of the Top Vienna Call Center Companies & Voice Services

Reviews mention Open to feedback

Сall Сenter Services for International Wholesale Retailer

Call Center Staffing for Government Helpline

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention High-quality work

Back Office Outsourcing for E-Commerce Co

Content Mktg & Call Center Services for Cashback Gaming Co

Scaling & QA Services for Media Company

Back Office Outsourcing for E-Commerce Co

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Customer Service Outsourcing for Freight Transportation Co

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Valoris Center is very responsive

Reviews mention Timely

Call Center Services for Automotive Services Company

Call Center Services for Automotive Services Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviewed 1 time in the past 6 months

Industry Experience

Average Project Cost Breakdown

What Clients Have Said

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Why Trust Clutch

List of the Top 1 Vienna Call Center Companies & Voice Services

Latest Call Centers Articles

How to Build a Budget for Call Center Services [With Template]

Guide to Call Center Outsourcing

How To Hire a Call Center in 4 Steps

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Specialties