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Top Call Center Services & Voice Services in Albania

Ratings Updated: February 3, 2026
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2 Leaders 12 Contenders

14 Companies

Country: Albania

List of the Top Albania Call Center Companies & Voice Services

  • Featured

    What are Featured Providers?

    SupportYourApp Logotype

    SupportYourApp

    4.9 76 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Albania

    Services provided

    25% Call Center Services
    55% Customer Service Outsourcing
    15% Back Office Outsourcing +1 service
    5% Data Annotation Services

    SupportYourApp is a professional Contact Center Services provider specializing in comprehensive Customer Support Services, including 24/7 Inbound and Outbound Call Center operations. Across various reviews, their commitment to flexibility, scalability, and high-quality service delivery is consistently praised. Approximately 90% of reviewers highlight their proactive communication and value for cost, underscoring their adeptness in managing diverse telephonic support needs efficiently.

    See all 76 projects

    Industry Experience

    SupportYourApp has demonstrated strong expertise across various industries, including IT Services, Non-Profit, Fitness, Education, Financial Services, and Gaming. Clients consistently highlight their responsive customer support, proactive problem-solving, and ability to improve customer satisfaction metrics. In IT Services, they excel in delivering technical support, while in Non-Profit and Fitness, they effectively enhance user engagement. Their adaptability in Education and Financial Services showcases their commitment to meeting diverse client needs, making them a suitable partner for organizations seeking reliable, scalable support solutions.

    Read All Reviews

    Select Industry to see insights

    Non-profit Information technology Consumer Products eCommerce Retail HVAC Healthcare Telecommunications Arts, entertainment & music Research Advertising & marketing Transportation Other Industry Social Networking Hospitality & leisure Business services Gaming Software Education IT Services Financial services Manufacturing Fitness Wellness & Fitness

    Average Project Cost Breakdown

    $10,000 to $49,000 (18) $50,000 to $199,999 (11) Less than $10,000 (5) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

    What Clients Have Said

    Client feedback on SupportYourApp highlights consistent satisfaction with the company's pricing and value for money. Many clients emphasized that SupportYourApp's pricing fits their budgets while delivering high-quality service. For instance, a COO noted that SupportYourApp offered 'good value for cost,' while a CMO praised their 'timely responses' and 'great culture fit.' Overall, the sentiment reflects that clients appreciate the effective service provided relative to the cost, making SupportYourApp a preferred choice for many businesses.
    Read All Reviews

    View projects from:

    United States (24) Ukraine (7) Israel (6) England (4) Netherlands (3) Sweden (2) Denmark (2) Czech Republic (2) Germany (2) Italy (1) Luxembourg (1) Malta (1) Greece (1) Norway (1) Russia (1) Austria (1) Switzerland (1) Ireland (1) Costa Rica (1) Bahamas (1)

    DSR, Argentina

    Libertador Avenue 2442, 4th Floor, Olivos
    DSR, Argentina B1636

    2 - 5

    See All Locations (3)
    View Profile Visit Website
    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Albania

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

    See all 28 projects

    Reviews mention Well-organized projects

    Clients have consistently praised Hugo for their well-organized project management and efficient onboarding processes. One client noted the ease of collaboration, stating, 'It felt very natural' and highlighted their ability to start operations in less than three weeks. Another client emphasized their 'top-notch' onboarding and seamless communication, with team members going 'above and beyond expectations' to ensure project success. Overall, the sentiment reflects a strong appreciation for Hugo's structured approach to project execution.
    • Outsourced Accounting & Content Writing for IT Services Firm
      4.5 Sep 11, 2023

      They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.

      Read Full Review
    • Digital Strategy for Environmental Solutions Platform
      5.0 Aug 29, 2023

      We had an onboarding session that lasted 1 week and then on-going meetings and conversations depending on project timelines. Their onboarding documentation was very thorough and easy to follow.

      Read Full Review
    • Accounting Services for Marketing & Venture Capital Firm
      5.0 Aug 24, 2023

      They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.

      Read Full Review
    • Scaling & QA Services for Media Company
      5.0 Aug 23, 2023

      From the moment we engaged with Hugo it felt very natural. They’re very organized and have clearly done this for a lot of great brands. As soon as we started working with them, we were onboarded and up and running in less than 3 weeks which I did not expect.

      Read Full Review
    • Staff Aug & Content Moderation for Blockchain Technology Co
      5.0 Aug 23, 2023

      Their onboarding was top-notch, ensuring a smooth start. Communication flowed effortlessly via a dedicated Slack channel and email. Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve.

      Read Full Review
    Read All Reviews
    3 of 3 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Back Office Outsourcing for E-Commerce Co

    5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
    Read 3 Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
    Read All Reviews

    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
    View Profile Visit Website
    Simply Contact Logotype

    Simply Contact

    4.8 26 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Albania

    Services provided

    30% Call Center Services
    60% Customer Service Outsourcing
    10% Back Office Outsourcing

    Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

    See all 26 projects

    Reviews mention Great team

    Clients consistently commend Simply Contact for their exceptional team performance, highlighting their ability to effectively manage customer interactions across multiple platforms. One client noted the team's impressive customer service, stating they consistently solved problems proactively and exceeded expectations. The professional approach of the management, particularly Anna, was also appreciated. Overall, the sentiment reflects a strong endorsement of Simply Contact's team and their commitment to meeting project goals.
    • Customer Service Outsourcing for CRM Consulting Company
      5.0 Dec 8, 2023

      What has really impressed us about Simply Contact is their amazing customer service team. They could easily manage different ways of communicating with customers, like phone, email, and social media, and they were consistently good at it. They were also really good at solving problems before they became bigger issues, and always went above and beyond to make sure customers were happy.

      Read Full Review
    Read All Reviews
    12 of 15 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Staffing for Government Helpline

    5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
    Read 15 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

    What Clients Have Said

    Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.
    Read All Reviews

    View projects from:

    Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)
    View Profile Visit Website
  • Coneit Outsourcing Logotype

    5.0 1 review
    Undisclosed
    < $25 / hr
    50 - 249
    Elbasan, Albania

    Services provided

    20% Call Center Services
    40% Customer Service Outsourcing
    20% Back Office Outsourcing +1 service
    20% Sales Outsourcing

    Coneit Outsourcing is a customer service management company that excels in optimizing support operations across various communication channels. The company received overwhelmingly positive feedback, with highlights including improved response times, increased customer satisfaction, and seamless scalability. Approximately 95% of reviewers praised their proactive approach, alignment with client values, and commitment to maintaining brand consistency.

    See all 1 projects

    Industry Experience

    Coneit Outsourcing has demonstrated significant expertise in the eCommerce industry, particularly in customer service management for brands like Eternatal, which specializes in maternity and baby care products. Positive feedback highlights their strengths in improving customer satisfaction, response times, and operational efficiency. Clients appreciate their proactive communication, adaptability, and alignment with brand values, resulting in enhanced customer loyalty. Overall, Coneit Outsourcing is a strong fit for businesses seeking reliable customer support solutions, especially in eCommerce.

    Read All Reviews

    Select Industry to see insights

    eCommerce

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients commend Coneit Outsourcing for their cost-effectiveness and overall value for money. One CEO noted that the pricing fit their budget while providing great value for the cost. Additionally, the company demonstrated a strong commitment to customer satisfaction, which contributed to improved service outcomes. Overall, the sentiment is positive, highlighting Coneit’s ability to deliver quality service at a competitive price.
    Read All Reviews

    Elbasan, Albania

    Skampa Hotel, 2nd Floor
    Elbasan, Albania 3001

    151 - 200

    +1 307 302 2230

    See All Locations (2)
    View Profile
  • Climbia BPO Logotype

    4.5 1 review
    $5,000+
    < $25 / hr
    250 - 999
    Durrës, Albania

    Services provided

    30% Call Center Services
    30% Back Office Outsourcing
    30% Customer Service Outsourcing +1 service
    10% IT Managed Services

    Climbia BPO offers Contact Center Services, including Customer Support Services, with a focus on both Inbound and Outbound Call Center operations. Reviews highlight their proficiency in handling calls with excellent English skills and a dedicated support manager, ensuring high-quality service. The company's rigorous hiring process and experienced team are praised as distinguishing factors.

    See all 1 projects
    View Profile
  • SIMETRIX SOLUTIONS Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Durrës, Albania

    Services provided

    40% Call Center Services
    40% Customer Service Outsourcing
    20% Custom Software Development

    Midsize telephone answering service SIMETRIX SOLUTIONS, is located in Tirana, Albania and Durrës, Albania. Their services include Call Center Services and Customer Service Outsourcing.

    Read more

    Durrës, Albania

    Durres
    Durrës, Albania 2001

    251 - 300

    1 (800) 691-5084

    See All Locations (2)
    View Profile

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  • Royal Communication Services Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    10 - 49
    Tiranë, Albania

    Services provided

    55% Call Center Services
    20% Advertising
    20% Direct Marketing +1 service
    5% Translation

    Royal Communication Services is a phone answering service. They offer Call Center Services and Advertising and were founded in 2011.

    Read more
    View Profile
  • AOL Services Logotype

    Not yet reviewed

    $10,000+
    < $25 / hr
    10 - 49
    Tiranë, Albania

    Services provided

    40% Call Center Services
    30% Customer Service Outsourcing
    15% Sales Outsourcing +2 services
    10% Back Office Outsourcing
    5% Staffing

    AOL Services is a phone answering service. Founded in 2024, their team specializes in Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • Wedes.al Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    2 - 9
    Tirana, Albania

    Services provided

    50% Call Center Services
    50% IT Managed Services

    We support companies in the ongoing process of digital transformation. By sharing the knowledge, talent and skills of our specialists, we offer our Partners development and cooperation based on

    Read more
    See all 1 projects
    View Profile
  • Commercey Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Tiranë, Albania

    Services provided

    25% Call Center Services
    30% Customer Service Outsourcing
    10% Business Continuity Management +4 services
    10% Custom Software Development
    10% Ecommerce Marketing
    10% Web Design
    5% Back Office Outsourcing

    Commercey is a midsize Customer Service Outsourcing company. They provide Customer Service Outsourcing and Call Center Services and were founded in 2017.

    Read more
    View Profile
  • EuroCom CX Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    250 - 999
    Tirana, Albania

    Services provided

    20% Call Center Services
    75% Customer Service Outsourcing
    5% Back Office Outsourcing

    EuroCom CX, a Customer Service Outsourcing company, is in Tirana, Albania. They offer Customer Service Outsourcing and Call Center Services and were founded in 2014.

    Read more
    View Profile
  • AccA19 Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Tiranë, Albania

    Services provided

    20% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing +3 services
    15% Market Research
    15% Sales Outsourcing
    10% Custom Software Development

    AccA19 is a call center service. The firm is based in Tiranë, Albania. Their services include Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • Dalerio Consulting Logotype

    5.0 12 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Durrës, Albania

    Services provided

    30% Call Center Services
    50% Customer Service Outsourcing
    10% Sales Outsourcing +1 service
    10% Search Engine Optimization

    Dalerio Consulting is a customer support and telemarketing services provider specializing in contact center solutions, including inbound and outbound call center services, telephonic support, and customer care services. Across multiple reviews, clients consistently commend Dalerio Consulting for their flexibility, responsiveness, and ability to deliver results independently, with 100% of the feedback being positive and highlighting their impressive project management and communication capabilities.

    See all 12 projects

    Reviews mention Professional

    Dalerio Consulting has consistently received high praise for their professionalism. Clients highlighted their preparedness, minimal need for oversight, and responsiveness, with one noting that issues were resolved promptly. The Executive Director of Youth Activities Center commended their quick and effective work, while the co-founder of Korrieri emphasized their dedication and support during all phases of project development. Overall, the sentiment regarding Dalerio Consulting's professional conduct is overwhelmingly positive.
    • Web Design & Outreach Marketing for Nonprofit Organization
      5.0 Jun 7, 2022

      The team at Dalerio Consulting was very professional and prepared, and they didn't need a lot of communication or oversight to complete the project successfully. The team was very professional and quick.

      Read Full Review
    • Korrieri Site and Growth Marketing
      5.0 Oct 14, 2019

      They were very professional and patient, explaining every step of the process. They have support at any time of the day and night, and whenever there are any issues, they are resolved as soon as possible.

      Read Full Review
    Read All Reviews
    3 of 4 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Customer Support Services for iGaming Startup

    5.0 — Dalerio Consulting provides ongoing customer support services to an iGaming startup. They assist them with chat and email tasks to support players and interested customers.  Read more
    Read 4 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (7) Less than $10,000 (2) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients generally perceive Dalerio Consulting as offering excellent value for money, often highlighting their affordability in comparison to competitors. For instance, one client noted that their pricing 'fit our budget,' while another emphasized 'good value for cost.' Overall, clients have reported significant improvements in productivity and cost reductions, reinforcing the sentiment that Dalerio Consulting delivers high-quality services at competitive prices.
    Read All Reviews
    $1,000 $1,200 $1,400

    Dedicated Customer Support Services

    Have one, or a team of experienced, dedicated agents handling the customer support operations of your office.
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  • We Are Fiber Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Tirana, Albania

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing +1 service
    25% Finance & Accounting Outsourcing (FAO)

    Launched in 2009, We Are Fiber is a midsize telephone answering service. Their services include Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • Altask Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    10 - 49
    Tiranë, Albania

    Services provided

    20% Call Center Services
    80% Back Office Outsourcing

    Back Office Outsourcing company Altask is based in Tiranë, Albania. The team focuses on Back Office Outsourcing and Call Center Services.

    Read more
    View Profile
  • Who's Next Shpk Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Tiranë, Albania

    Services provided

    50% Call Center Services
    50% Back Office Outsourcing

    Launched in 2016, Who's Next Shpk is a telephone answering service and Back Office Outsourcing company. Based in Tiranë, Albania, the team focuses on Call Center Services and Back Office

    Read more
    View Profile
  • Sara Call Center Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Tiranë, Albania

    Services provided

    15% Back Office Outsourcing
    15% Customer Service Outsourcing
    15% Market Research +4 services
    15% Marketing Strategy
    15% Sales Outsourcing
    15% Translation
    10% Social Media Marketing

    Sara Call Center is a Market Research company. They are in Tiranë, Albania and have small team of experts. Their services include Market Research and Marketing Strategy.

    Read more
    View Profile

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1 Coneit Outsourcing
2 Climbia BPO

List of the Top 2 Albania Call Center Companies & Voice Services

  1. Coneit Outsourcing Logotype

    Coneit Outsourcing

    Undisclosed
    < $25 / hr
    50 - 249
    Poggio a Caiano, Italy

    Ability to deliver

    20.4/40.0
    16.4/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Call Center Services
    20% Sales Outsourcing
    60% Other
    View Profile Visit Website
  2. Climbia BPO Logotype

    Climbia BPO

    $5,000+
    < $25 / hr
    250 - 999
    Durrës, Albania

    Ability to deliver

    7.8/40.0
    0/20 Reviews
    0.7/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    30% Call Center Services
    70% Other
    View Profile Visit Website
  3. SIMETRIX SOLUTIONS Logotype

    SIMETRIX SOLUTIONS

    $1,000+
    < $25 / hr
    50 - 249
    Tirana, Albania

    Ability to deliver

    6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    6/10 Market Presence

    Service focus

    40% Call Center Services
    60% Other
    View Profile Visit Website
  4. Royal Communication Services Logotype

    Royal Communication Services

    $5,000+
    < $25 / hr
    10 - 49
    Tiranë, Albania

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    55% Call Center Services
    45% Other
    View Profile Visit Website
  5. AOL Services Logotype

    AOL Services

    $10,000+
    < $25 / hr
    10 - 49
    Tiranë, Albania

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    40% Call Center Services
    15% Sales Outsourcing
    45% Other
    View Profile Visit Website
  6. Wedes.al Logotype

    Wedes.al

    $1,000+
    < $25 / hr
    2 - 9
    Tirana, Albania

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    50% Call Center Services
    50% Other
    View Profile Visit Website
  7. Commercey Logotype

    Commercey

    $1,000+
    < $25 / hr
    50 - 249
    Tiranë, Albania

    Ability to deliver

    5.7/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    25% Call Center Services
    75% Other
    View Profile Visit Website
  8. EuroCom CX Logotype

    EuroCom CX

    $5,000+
    < $25 / hr
    250 - 999
    Tirana, Albania

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    20% Call Center Services
    80% Other
    View Profile Visit Website
  9. AccA19 Logotype

    AccA19

    Undisclosed
    Undisclosed
    250 - 999
    Tiranë, Albania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Call Center Services
    15% Sales Outsourcing
    65% Other
    View Profile Visit Website
  10. Dalerio Consulting Logotype

    Dalerio Consulting

    $1,000+
    < $25 / hr
    50 - 249
    Durrës, Albania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    30% Call Center Services
    10% Sales Outsourcing
    60% Other
    View Profile Visit Website
  11. We Are Fiber Logotype

    We Are Fiber

    Undisclosed
    Undisclosed
    250 - 999
    Tirana, Albania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Call Center Services
    75% Other
    View Profile Visit Website
  12. Altask Logotype

    Altask

    $5,000+
    < $25 / hr
    10 - 49
    Tiranë, Albania

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Call Center Services
    80% Other
    View Profile Visit Website
  13. Who's Next Shpk Logotype

    Who's Next Shpk

    Undisclosed
    Undisclosed
    2 - 9
    Tiranë, Albania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Call Center Services
    50% Other
    View Profile Visit Website
  14. Sara Call Center Logotype

    Sara Call Center

    Undisclosed
    Undisclosed
    10 - 49
    Tiranë, Albania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    15% Sales Outsourcing
    85% Other
    View Profile Visit Website

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