Top Call Center Services & Voice Services in Albania
14 Companies
List of the Top Albania Call Center Companies & Voice Services
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Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999Serves AlbaniaServices provided
30% Call Center Services60% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
Reviews mention Timely
Overall, Simply Contact received positive feedback regarding their timeliness in project delivery. Clients consistently noted their ability to meet deadlines and respond quickly to needs. For instance, one client highlighted that Simply Contact managed their project excellently, always delivering on time and maintaining effective communication. Another client emphasized that Simply Contact's workflow was smooth, with timely updates and flexibility in meeting specific requirements. Overall, the sentiment surrounding timeliness is overwhelmingly positive.-
Back Office & Customer Service for App Optimization Agency
5.0 Feb 23, 2024Simply Contact did an excellent job managing the project. They always finished work on time and quickly responded whenever we needed them.
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Customer Support Services for SaaS Company
5.0 Apr 25, 2023Their project manager always provides timely updates and ensures a transparent workflow. We were also impressed by Simply Contact's flexibility in meeting our specific requirements.
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Customer Service Outsourcing for AdTech Company
4.0 Dec 9, 2024Simply Connect managed the project well, delivering everything on time as promised. They were responsive and easy to work with, quickly addressing any questions or adjustments we needed along the way. Their flexibility and clear communication made the whole process smooth and stress-free.
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Outsourced Customer Service for Cloud Collaborative Platform
5.0 Sep 12, 2024During our collaboration, Simply Contact met all deadlines and the workflow was smooth.
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12 of 15 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 15 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read moreWas this helpful?
Industry Experience
Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
Read All ReviewsSelect Industry to see insights
Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.Was this helpful?
$1,000+< $25 / hr1,000 - 9,999Serves AlbaniaServices provided
25% Call Center Services55% Customer Service Outsourcing15% Back Office Outsourcing +1 service5% Data Annotation ServicesSee all 78 projectsSupportYourApp is a leading provider of Contact Center Services, specializing in Customer Support Services, Inbound Call Center, and Phone Support. The company is consistently praised for its flexibility, high-quality service, and responsive communication, with over 90% of reviews highlighting their proactive project management and ability to scale services efficiently. Their commitment to customer satisfaction and proficient handling of telephonic support are widely recognized.
Reviews mention Easy to work with
Clients consistently express that SupportYourApp is exceptionally easy to work with, highlighting their responsiveness and proactive communication. One client noted, 'The team has been responsive, reliable, and easy to work with,' while another stated, 'Their support and communication are incredible.' Additionally, clients appreciate the team's ability to adapt and learn quickly, which enhances the collaboration experience. Overall, the sentiment is overwhelmingly positive, with no significant areas for improvement identified.-
Technical Support for Analytics Platform
5.0 Mar 31, 2021Very effective. Working with SupportYourApp as a whole and with our team in particular is always a pleasure. We were impressed with their communication skills and empathy towards the customers.
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Customer Support for Private Label Product Company
5.0 Mar 3, 2021We put 100% of our trust in SYA so it has been so easy to work with them and our work became more productive because we don't have to be worried about the customers' inquiries.
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Staff Augmentation for Software Provider
5.0 Sep 4, 2019All team members were very easy to work with and always looked for ways to address all questions and concerns in a flexible manner even if they did not fit their existing practices well.
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Customer Service Outsourcing for Self-Care Platform
4.0 Jul 8, 2025The team has been responsive, reliable, and easy to work with. It’s been a smooth partnership, and we look forward to continuing to coordinate with the team. Everyone is efficient and proactively communicative, which makes working with them a breeze!
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Customer Support Outsourcing for Financial Services Company
5.0 Aug 25, 2025Support your app has been easy to reach via slack and by e-mail when needed. It was easy to leave feedback and to receive help when needed.
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12 of 13 reviews are 5 stars1 new review for Call Center Services services$200,000 – $999,999 avg. project costRead 13 Recent ReviewsReviewed 13 times in the past 6 months
In the past six months, clients have praised SupportYourApp for their reliable and responsive customer support. Notably, a client from HyperCinema highlighted their team's consistent availability and effective issue resolution, rating their service 9 out of 10. Another client from Tungsten Automation commended the team's dedication, especially during challenging circumstances like the Russian invasion. Overall, the sentiment is overwhelmingly positive, with clients appreciating the flexibility, professionalism, and proactive approach of SupportYourApp.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback regarding SupportYourApp highlights consistent satisfaction with its pricing and value for money. Many clients noted that the pricing fit their budget and provided good value, with one stating it was crucial for scaling operations. Overall, clients appreciated the flexibility and responsiveness of the service, leading to improved customer satisfaction and operational efficiency. Specific comments include: 'Pricing fit our budget' and 'Good value for cost,' underscoring the company's ability to deliver effective support without compromising quality.Was this helpful?
See All Locations (3)DSR, Argentina
Libertador Avenue 2442, 4th Floor, Olivos
DSR, Argentina B16362 - 5
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$1,000+< $25 / hr1,000 - 9,999Serves AlbaniaServices provided
20% Call Center Services25% Customer Service Outsourcing15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
3 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read moreWas this helpful?
Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
Read All ReviewsSelect Industry to see insights
Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
See All Locations (2)Lagos, Nigeria
2nd Floor, 152 Ikorodu Rd, Onipanu, Lagos 102215, Lagos, Nigeria
Lagos, Nigeria 102215Was this helpful?
$1,000+< $25 / hr250 - 999Serves AlbaniaServices provided
30% Call Center Services60% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
Reviews mention Timely
Overall, Simply Contact received positive feedback regarding their timeliness in project delivery. Clients consistently noted their ability to meet deadlines and respond quickly to needs. For instance, one client highlighted that Simply Contact managed their project excellently, always delivering on time and maintaining effective communication. Another client emphasized that Simply Contact's workflow was smooth, with timely updates and flexibility in meeting specific requirements. Overall, the sentiment surrounding timeliness is overwhelmingly positive.-
Back Office & Customer Service for App Optimization Agency
5.0 Feb 23, 2024Simply Contact did an excellent job managing the project. They always finished work on time and quickly responded whenever we needed them.
Read Full Review -
Customer Support Services for SaaS Company
5.0 Apr 25, 2023Their project manager always provides timely updates and ensures a transparent workflow. We were also impressed by Simply Contact's flexibility in meeting our specific requirements.
Read Full Review -
Customer Service Outsourcing for AdTech Company
4.0 Dec 9, 2024Simply Connect managed the project well, delivering everything on time as promised. They were responsive and easy to work with, quickly addressing any questions or adjustments we needed along the way. Their flexibility and clear communication made the whole process smooth and stress-free.
Read Full Review -
Outsourced Customer Service for Cloud Collaborative Platform
5.0 Sep 12, 2024During our collaboration, Simply Contact met all deadlines and the workflow was smooth.
Read Full Review
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12 of 15 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 15 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read moreWas this helpful?
Industry Experience
Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
Read All ReviewsSelect Industry to see insights
Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.Was this helpful?
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Undisclosed< $25 / hr50 - 249Elbasan, Albania
Services provided
20% Call Center Services40% Customer Service Outsourcing20% Back Office Outsourcing +1 service20% Sales OutsourcingSee all 1 projectsConeit Outsourcing is a customer service management company that excels in optimizing support operations across various communication channels. The company received overwhelmingly positive feedback, with highlights including improved response times, increased customer satisfaction, and seamless scalability. Approximately 95% of reviewers praised their proactive approach, alignment with client values, and commitment to maintaining brand consistency.
Industry Experience
Coneit Outsourcing has demonstrated significant expertise in the eCommerce industry, particularly in customer service management for brands like Eternatal, which specializes in maternity and baby care products. Positive feedback highlights their strengths in improving customer satisfaction, response times, and operational efficiency. Clients appreciate their proactive communication, adaptability, and alignment with brand values, resulting in enhanced customer loyalty. Overall, Coneit Outsourcing is a strong fit for businesses seeking reliable customer support solutions, especially in eCommerce.
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eCommerceWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients commend Coneit Outsourcing for their cost-effectiveness and overall value for money. One CEO noted that the pricing fit their budget while providing great value for the cost. Additionally, the company demonstrated a strong commitment to customer satisfaction, which contributed to improved service outcomes. Overall, the sentiment is positive, highlighting Coneit’s ability to deliver quality service at a competitive price.Was this helpful?
See All Locations (2)Elbasan, Albania
Skampa Hotel, 2nd Floor
Elbasan, Albania 3001151 - 200
+1 307 302 2230
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$5,000+< $25 / hr250 - 999Durrës, Albania
Services provided
30% Call Center Services30% Back Office Outsourcing30% Customer Service Outsourcing +1 service10% IT Managed ServicesSee all 1 projectsClimbia BPO offers Contact Center Services, including Customer Support Services, with a focus on both Inbound and Outbound Call Center operations. Reviews highlight their proficiency in handling calls with excellent English skills and a dedicated support manager, ensuring high-quality service. The company's rigorous hiring process and experienced team are praised as distinguishing factors.
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$1,000+< $25 / hr50 - 249Durrës, Albania
Services provided
40% Call Center Services40% Customer Service Outsourcing20% Custom Software DevelopmentMidsize telephone answering service SIMETRIX SOLUTIONS, is located in Tirana, Albania and Durrës, Albania. Their services include Call Center Services and Customer Service Outsourcing.
Read moreSee All Locations (2)Durrës, Albania
Durres
Durrës, Albania 2001251 - 300
1 (800) 691-5084
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$5,000+< $25 / hr10 - 49Tiranë, Albania
Services provided
55% Call Center Services20% Advertising20% Direct Marketing +1 service5% TranslationRoyal Communication Services is a phone answering service. They offer Call Center Services and Advertising and were founded in 2011.
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$10,000+< $25 / hr10 - 49Tiranë, Albania
Services provided
40% Call Center Services30% Customer Service Outsourcing15% Sales Outsourcing +2 services10% Back Office Outsourcing5% StaffingAOL Services is a phone answering service. Founded in 2024, their team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Tirana, Albania
Services provided
50% Call Center Services50% IT Managed ServicesSee all 1 projectsWe support companies in the ongoing process of digital transformation. By sharing the knowledge, talent and skills of our specialists, we offer our Partners development and cooperation based on
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$1,000+< $25 / hr50 - 249Tiranë, Albania
Services provided
25% Call Center Services30% Customer Service Outsourcing10% Business Continuity Management +4 services10% Custom Software Development10% Ecommerce Marketing10% Web Design5% Back Office OutsourcingCommercey is a midsize Customer Service Outsourcing company. They provide Customer Service Outsourcing and Call Center Services and were founded in 2017.
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$5,000+< $25 / hr250 - 999Tirana, Albania
Services provided
20% Call Center Services75% Customer Service Outsourcing5% Back Office OutsourcingEuroCom CX, a Customer Service Outsourcing company, is in Tirana, Albania. They offer Customer Service Outsourcing and Call Center Services and were founded in 2014.
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UndisclosedUndisclosed250 - 999Tiranë, Albania
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +3 services15% Market Research15% Sales Outsourcing10% Custom Software DevelopmentAccA19 is a call center service. The firm is based in Tiranë, Albania. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Durrës, Albania
Services provided
30% Call Center Services50% Customer Service Outsourcing10% Sales Outsourcing +1 service10% Search Engine OptimizationSee all 12 projectsDalerio Consulting is a customer support and telemarketing services provider specializing in contact center solutions, including inbound and outbound call center services, telephonic support, and customer care services. Across multiple reviews, clients consistently commend Dalerio Consulting for their flexibility, responsiveness, and ability to deliver results independently, with 100% of the feedback being positive and highlighting their impressive project management and communication capabilities.
Reviews mention Dedicated
Clients have expressed strong sentiment regarding Dalerio Consulting's dedication, noting their impressive commitment to customer support services. One client highlighted the 'amount of dedication' and 'willingness to learn' displayed by the team, along with the effective communication and organization of work plans. The personal growth of agents was also recognized as a positive aspect, reinforcing the company's dedication to quality service.-
Customer Support Services for iGaming Startup
5.0 Aug 19, 2022The amount of dedication, the willingness to learn and reciprocate. The personal improvement of their agents, which we can see day by day. The organization of work plans and feedback openness.
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3 of 4 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 4 ReviewsCall Center Services PROJECT HIGHLIGHT
Customer Support Services for iGaming Startup
5.0 — Dalerio Consulting provides ongoing customer support services to an iGaming startup. They assist them with chat and email tasks to support players and interested customers. Read moreWas this helpful?
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View PackagesDedicated Customer Support Services
Have one, or a team of experienced, dedicated agents handling the customer support operations of your office.Was this helpful?
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UndisclosedUndisclosed250 - 999Tirana, Albania
Services provided
25% Call Center Services25% Back Office Outsourcing25% Customer Service Outsourcing +1 service25% Finance & Accounting Outsourcing (FAO)Launched in 2009, We Are Fiber is a midsize telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr10 - 49Tiranë, Albania
Services provided
20% Call Center Services80% Back Office OutsourcingBack Office Outsourcing company Altask is based in Tiranë, Albania. The team focuses on Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Tiranë, Albania
Services provided
50% Call Center Services50% Back Office OutsourcingLaunched in 2016, Who's Next Shpk is a telephone answering service and Back Office Outsourcing company. Based in Tiranë, Albania, the team focuses on Call Center Services and Back Office
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UndisclosedUndisclosed10 - 49Tiranë, Albania
Services provided
15% Back Office Outsourcing15% Customer Service Outsourcing15% Market Research +4 services15% Marketing Strategy15% Sales Outsourcing15% Translation10% Social Media MarketingSara Call Center is a Market Research company. They are in Tiranë, Albania and have small team of experts. Their services include Market Research and Marketing Strategy.
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List of the Top 2 Albania Call Center Companies & Voice Services
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Undisclosed< $25 / hr50 - 249Poggio a Caiano, Italy
Ability to deliver
20.4/40.016.4/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$5,000+< $25 / hr250 - 999Durrës, Albania
Ability to deliver
7.8/40.00/20 Reviews0.7/10 Clients & Experience7.1/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+< $25 / hr50 - 249Tirana, Albania
Ability to deliver
6/40.00/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
40% Call Center Services60% Other -
$5,000+< $25 / hr10 - 49Tiranë, Albania
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
55% Call Center Services45% Other -
$10,000+< $25 / hr10 - 49Tiranë, Albania
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
40% Call Center Services15% Sales Outsourcing45% Other -
$1,000+< $25 / hr2 - 9Tirana, Albania
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
50% Call Center Services50% Other -
$1,000+< $25 / hr50 - 249Tiranë, Albania
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
25% Call Center Services75% Other -
$5,000+< $25 / hr250 - 999Tirana, Albania
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
20% Call Center Services80% Other -
UndisclosedUndisclosed250 - 999Tiranë, Albania
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Call Center Services15% Sales Outsourcing65% Other -
$1,000+< $25 / hr50 - 249Durrës, Albania
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
30% Call Center Services10% Sales Outsourcing60% Other -
UndisclosedUndisclosed250 - 999Tirana, Albania
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Call Center Services75% Other -
$5,000+< $25 / hr10 - 49Tiranë, Albania
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Call Center Services80% Other -
UndisclosedUndisclosed2 - 9Tiranë, Albania
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Call Center Services50% Other -
UndisclosedUndisclosed10 - 49Tiranë, Albania
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
15% Sales Outsourcing85% Other
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