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Top Call Center Services & Voice Services in Albania

Ratings Updated: January 10, 2026
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2 Leaders 11 Contenders

13 Companies

Country: Albania

List of the Top Albania Call Center Companies & Voice Services

  • Featured

    What are Featured Providers?

    SupportYourApp Logotype

    SupportYourApp

    4.9 74 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Albania

    Services provided

    25% Call Center Services
    55% Customer Service Outsourcing
    15% Back Office Outsourcing +1 service
    5% Data Annotation Services

    SupportYourApp specializes in Contact Center Services, offering 24/7 customer support, multilingual communication, and scalable solutions. Reviewers consistently highlight their flexibility, professional communication, and ability to meet clients’ operational needs. Approximately 90% of reviews praise their responsiveness and dedication, with many emphasizing their effective project management and commitment to improving customer care services.

    See all 74 projects

    Reviews mention Transparent

    Clients commend SupportYourApp for their transparency in communication and project management. One client noted, 'SupportYourApp’s team has always been transparent about their work,' highlighting the regular updates and responsive nature of the team. Another mentioned the organized approach with 'monthly meetings to review performance,' fostering a solution-oriented atmosphere. Overall, the sentiment regarding transparency is positive, with clients appreciating the proactive communication and clarity in operations.
    • Call Center & Customer Support Services for Software Company
      5.0 May 2, 2025

      SupportYourApp’s team has always been transparent about their work and ready to provide updates or address concerns, ensuring seamless communication. We hold monthly meetings, and most of our communication is conducted via email.

      Read Full Review
    • Customer Support for Product Information Mgmt Company
      5.0 Nov 19, 2025

      It has been organized and transparent. We hold monthly meetings to review performance and discuss updates, and the communication has always been positive, friendly, and solution-oriented. The team is responsive and proactive in addressing any questions or needs that arise.

      Read Full Review
    Read All Reviews
    29 of 32 Call Center Services reviews are 5 stars
    2 new reviews for Call Center Services in past 6 months
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Customer Support for Elderly Check-In Company

    4.5 — SupportYourApp provides daily customer support for an elderly check-in company. A dedicated agent assists the client's users and their families with empathy and professionalism, ensuring smooth Read more
    Read 32 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (18) $50,000 to $199,999 (11) Less than $10,000 (5) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    The feedback on SupportYourApp's pricing and value for money is overwhelmingly positive, with multiple clients highlighting that their pricing fits within budget constraints while delivering excellent service quality. For instance, one client noted that the 'good value for cost' was a key reason for their choice, while another emphasized the 'high quality support' provided at a lower price compared to competitors. Overall, clients express satisfaction with the cost-effectiveness and the quality of service received.
    Read All Reviews

    More responsive than most other service providers

    SupportYourApp is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile Visit Website
    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Albania

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

    See all 28 projects

    Reviews mention Adaptable

    Clients consistently highlight Hugo's remarkable adaptability as a key strength. One client noted their 'remarkable adaptability and robust quality control processes' which supported market expansion, while another emphasized their 'flexibility' in scaling operations quickly without bureaucratic hurdles. Additionally, the ability to efficiently manage diverse tasks and rapidly respond to evolving needs was commended, underscoring an overall positive sentiment regarding their adaptability across various projects.
    • Back Office Outsourcing for E-Commerce Co
      5.0 Sep 24, 2024

      Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards. They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.

      Read Full Review
    • Call Center Services for Gaming Company
      5.0 Aug 17, 2023

      The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity. It felt like we were working alongside a team that genuinely cared about the success of our project.

      Read Full Review
    • CX Outsourcing for Financial Services Firm
      5.0 Apr 25, 2025

      Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.

      Read Full Review
    • CX Outsourcing for Financial Services Firm
      5.0 Apr 25, 2025

      Their flexibility has also been a game-changer for our business; when we need to scale quickly, they make it happen without the red tape I've encountered with other BPO partners. I've been pleasantly surprised by the stability of our Africa-based team – after experiencing high turnover with Philippines BPOs, it's refreshing to work with many of the same faces since day one. Their flexibility has also been a game-changer for our business.

      Read Full Review
    Read All Reviews
    3 of 3 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Back Office Outsourcing for E-Commerce Co

    5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
    Read 3 Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
    Read All Reviews

    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
    View Profile Visit Website
    Simply Contact Logotype

    Simply Contact

    4.8 26 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Albania

    Services provided

    30% Call Center Services
    60% Customer Service Outsourcing
    10% Back Office Outsourcing

    Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

    See all 26 projects
    12 of 15 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Staffing for Government Helpline

    5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
    Read 15 Reviews

    Industry Experience

    Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.

    Read All Reviews

    Select Industry to see insights

    Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services Telecommunications

    Average Project Cost Breakdown

    $10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

    What Clients Have Said

    Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.
    Read All Reviews

    View projects from:

    Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)
    View Profile Visit Website
  • Coneit Outsourcing Logotype

    5.0 1 review
    Undisclosed
    < $25 / hr
    50 - 249
    Elbasan, Albania

    Services provided

    20% Call Center Services
    40% Customer Service Outsourcing
    20% Back Office Outsourcing +1 service
    20% Sales Outsourcing

    Coneit Outsourcing is a customer service management company that excels in optimizing support operations across various communication channels. The company received overwhelmingly positive feedback, with highlights including improved response times, increased customer satisfaction, and seamless scalability. Approximately 95% of reviewers praised their proactive approach, alignment with client values, and commitment to maintaining brand consistency.

    See all 1 projects

    Industry Experience

    Coneit Outsourcing has demonstrated significant expertise in the eCommerce industry, particularly in customer service management for brands like Eternatal, which specializes in maternity and baby care products. Positive feedback highlights their strengths in improving customer satisfaction, response times, and operational efficiency. Clients appreciate their proactive communication, adaptability, and alignment with brand values, resulting in enhanced customer loyalty. Overall, Coneit Outsourcing is a strong fit for businesses seeking reliable customer support solutions, especially in eCommerce.

    Read All Reviews

    Select Industry to see insights

    eCommerce

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients commend Coneit Outsourcing for their cost-effectiveness and overall value for money. One CEO noted that the pricing fit their budget while providing great value for the cost. Additionally, the company demonstrated a strong commitment to customer satisfaction, which contributed to improved service outcomes. Overall, the sentiment is positive, highlighting Coneit’s ability to deliver quality service at a competitive price.
    Read All Reviews
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  • Climbia BPO Logotype

    4.5 1 review
    $5,000+
    < $25 / hr
    250 - 999
    Durrës, Albania

    Services provided

    30% Call Center Services
    30% Back Office Outsourcing
    30% Customer Service Outsourcing +1 service
    10% IT Managed Services

    Climbia BPO offers Contact Center Services, including Customer Support Services, with a focus on both Inbound and Outbound Call Center operations. Reviews highlight their proficiency in handling calls with excellent English skills and a dedicated support manager, ensuring high-quality service. The company's rigorous hiring process and experienced team are praised as distinguishing factors.

    See all 1 projects
    View Profile
  • SIMETRIX SOLUTIONS Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Tirana, Albania

    Services provided

    40% Call Center Services
    40% Customer Service Outsourcing
    20% Custom Software Development

    Midsize telephone answering service SIMETRIX SOLUTIONS, is located in Tirana, Albania and Durrës, Albania. Their services include Call Center Services and Customer Service Outsourcing.

    Read more
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  • Royal Communication Services Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    10 - 49
    Tiranë, Albania

    Services provided

    55% Call Center Services
    20% Advertising
    20% Direct Marketing +1 service
    5% Translation

    Royal Communication Services is a phone answering service. They offer Call Center Services and Advertising and were founded in 2011.

    Read more
    View Profile
  • Wedes.al Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    2 - 9
    Tirana, Albania

    Services provided

    50% Call Center Services
    50% IT Managed Services

    We support companies in the ongoing process of digital transformation. By sharing the knowledge, talent and skills of our specialists, we offer our Partners development and cooperation based on

    Read more
    See all 1 projects
    View Profile
  • Commercey Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Tiranë, Albania

    Services provided

    25% Call Center Services
    30% Customer Service Outsourcing
    10% Business Continuity Management +4 services
    10% Custom Software Development
    10% Ecommerce Marketing
    10% Web Design
    5% Back Office Outsourcing

    Commercey is a midsize Customer Service Outsourcing company. They provide Customer Service Outsourcing and Call Center Services and were founded in 2017.

    Read more
    View Profile
  • EuroCom CX Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    250 - 999
    Tirana, Albania

    Services provided

    20% Call Center Services
    75% Customer Service Outsourcing
    5% Back Office Outsourcing

    EuroCom CX, a Customer Service Outsourcing company, is in Tirana, Albania. They offer Customer Service Outsourcing and Call Center Services and were founded in 2014.

    Read more
    View Profile
  • AccA19 Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Tiranë, Albania

    Services provided

    20% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing +3 services
    15% Market Research
    15% Sales Outsourcing
    10% Custom Software Development

    AccA19 is a call center service. The firm is based in Tiranë, Albania. Their services include Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • Dalerio Consulting Logotype

    5.0 12 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Durrës, Albania

    Services provided

    30% Call Center Services
    50% Customer Service Outsourcing
    10% Sales Outsourcing +1 service
    10% Search Engine Optimization

    Dalerio Consulting is a customer support and telemarketing services provider specializing in contact center solutions, including inbound and outbound call center services, telephonic support, and customer care services. Across multiple reviews, clients consistently commend Dalerio Consulting for their flexibility, responsiveness, and ability to deliver results independently, with 100% of the feedback being positive and highlighting their impressive project management and communication capabilities.

    See all 12 projects

    Reviews mention Understands their clients' needs

    Clients have consistently praised Dalerio Consulting for their strong understanding of client needs. One reviewer highlighted their flexibility and investment in projects, noting that Dalerio is reactive and adept at adapting to requests. Another client emphasized the quality of resources provided, aligning with their specific requirements. Overall, the sentiment reflects a high level of satisfaction with Dalerio Consulting's ability to comprehend and meet the needs of their clients effectively.
    • Call Center Services for Translation Company
      4.5 Aug 19, 2022

      Flexibility, understanding and investment given are the key words. We can conduct regular interviews with Dalerio Consulting if required. They are reactive and know how to adapt to requests.

      Read Full Review
    Read All Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (7) Less than $10,000 (2) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients generally perceive Dalerio Consulting as offering excellent value for money, often highlighting their affordability in comparison to competitors. For instance, one client noted that their pricing 'fit our budget,' while another emphasized 'good value for cost.' Overall, clients have reported significant improvements in productivity and cost reductions, reinforcing the sentiment that Dalerio Consulting delivers high-quality services at competitive prices.
    Read All Reviews

    View projects from:

    Albania (6) United States (2) Cyprus (1) Italy (1) Switzerland (1)
    $1,000 $1,200 $1,400

    Dedicated Customer Support Services

    Have one, or a team of experienced, dedicated agents handling the customer support operations of your office.
    View Packages
    View Profile
  • We Are Fiber Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Tirana, Albania

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing +1 service
    25% Finance & Accounting Outsourcing (FAO)

    Launched in 2009, We Are Fiber is a midsize telephone answering service. Their services include Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • Altask Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    10 - 49
    Tiranë, Albania

    Services provided

    20% Call Center Services
    80% Back Office Outsourcing

    Back Office Outsourcing company Altask is based in Tiranë, Albania. The team focuses on Back Office Outsourcing and Call Center Services.

    Read more
    View Profile
  • Who's Next Shpk Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Tiranë, Albania

    Services provided

    50% Call Center Services
    50% Back Office Outsourcing

    Launched in 2016, Who's Next Shpk is a telephone answering service and Back Office Outsourcing company. Based in Tiranë, Albania, the team focuses on Call Center Services and Back Office

    Read more
    View Profile
  • Sara Call Center Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Tiranë, Albania

    Services provided

    15% Back Office Outsourcing
    15% Customer Service Outsourcing
    15% Market Research +4 services
    15% Marketing Strategy
    15% Sales Outsourcing
    15% Translation
    10% Social Media Marketing

    Sara Call Center is a Market Research company. They are in Tiranë, Albania and have small team of experts. Their services include Market Research and Marketing Strategy.

    Read more
    View Profile

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1 Coneit Outsourcing
2 Climbia BPO

List of the Top 2 Albania Call Center Companies & Voice Services

  1. Coneit Outsourcing Logotype

    Coneit Outsourcing

    Undisclosed
    < $25 / hr
    50 - 249
    Elbasan, Albania

    Ability to deliver

    20.4/40.0
    16.4/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Call Center Services
    20% Sales Outsourcing
    60% Other
    View Profile Visit Website
  2. Climbia BPO Logotype

    Climbia BPO

    $5,000+
    < $25 / hr
    250 - 999
    Durrës, Albania

    Ability to deliver

    7.8/40.0
    0/20 Reviews
    0.7/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    30% Call Center Services
    70% Other
    View Profile Visit Website
  3. SIMETRIX SOLUTIONS Logotype

    SIMETRIX SOLUTIONS

    $1,000+
    < $25 / hr
    50 - 249
    Tirana, Albania

    Ability to deliver

    6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    6/10 Market Presence

    Service focus

    40% Call Center Services
    60% Other
    View Profile Visit Website
  4. Royal Communication Services Logotype

    Royal Communication Services

    $5,000+
    < $25 / hr
    10 - 49
    Tiranë, Albania

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    55% Call Center Services
    45% Other
    View Profile Visit Website
  5. Wedes.al Logotype

    Wedes.al

    $1,000+
    < $25 / hr
    2 - 9
    Tirana, Albania

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    50% Call Center Services
    50% Other
    View Profile Visit Website
  6. Commercey Logotype

    Commercey

    $1,000+
    < $25 / hr
    50 - 249
    Tiranë, Albania

    Ability to deliver

    5.7/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    25% Call Center Services
    75% Other
    View Profile Visit Website
  7. EuroCom CX Logotype

    EuroCom CX

    $5,000+
    < $25 / hr
    250 - 999
    Tirana, Albania

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    20% Call Center Services
    80% Other
    View Profile Visit Website
  8. AccA19 Logotype

    AccA19

    Undisclosed
    Undisclosed
    250 - 999
    Tiranë, Albania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Call Center Services
    15% Sales Outsourcing
    65% Other
    View Profile Visit Website
  9. Dalerio Consulting Logotype

    Dalerio Consulting

    $1,000+
    < $25 / hr
    50 - 249
    Durrës, Albania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    30% Call Center Services
    10% Sales Outsourcing
    60% Other
    View Profile Visit Website
  10. We Are Fiber Logotype

    We Are Fiber

    Undisclosed
    Undisclosed
    250 - 999
    Tirana, Albania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Call Center Services
    75% Other
    View Profile Visit Website
  11. Altask Logotype

    Altask

    $5,000+
    < $25 / hr
    10 - 49
    Tiranë, Albania

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Call Center Services
    80% Other
    View Profile Visit Website
  12. Who's Next Shpk Logotype

    Who's Next Shpk

    Undisclosed
    Undisclosed
    2 - 9
    Tiranë, Albania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Call Center Services
    50% Other
    View Profile Visit Website
  13. Sara Call Center Logotype

    Sara Call Center

    Undisclosed
    Undisclosed
    10 - 49
    Tiranë, Albania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    15% Sales Outsourcing
    85% Other
    View Profile Visit Website

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