Top Call Center Services & Voice Services in Albania
4 Leaders 14 Contenders
18 Companies
List of the Top Albania Call Center Companies & Voice Services
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Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999Serves AlbaniaServices provided
35% Call Center Services55% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a distinguished provider of Contact Center Services and Customer Support Services, recognized for managing inbound and outbound customer interactions across multiple languages and channels. Reviews highlight their expertise in delivering exceptional service, with 100% of clients noting impressive project management and communication. Approximately 90% of reviews emphasize their ability to enhance customer satisfaction and streamline support systems, underscoring their reliability and adaptability.
Reviews mention Easy to work with
Clients consistently highlight Simply Contact's ease of collaboration, noting their responsiveness and flexibility. One client stated they were 'easy to work with' and appreciated the team's quick adaptations to project needs. Another remarked on their friendly and professional tone, contributing to a smooth operational flow. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction with communication and project management, which significantly enhanced their customer support processes.-
Multilingual Client Support for Customer Service Provider
4.0 May 16, 2022We have 2 more other outsourced teams/vendors working with us. We used to have 5 and had to let the others go. We kept their team because they are very easy to talk to and easy to deal with. Also they are the only team that has German and Japanese speakers.
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Customer Service Outsourcing for AdTech Company
4.0 Dec 9, 2024They were reliable, easy to work with, and helped make our support operations run smoothly. Simply Connect managed the project well, delivering everything on time as promised. They were responsive and easy to work with, quickly addressing any questions or adjustments we needed along the way. Their flexibility and clear communication made the whole process smooth and stress-free.
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Industry Experience
Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Education, and Advertising & Marketing. Clients highlight their strengths in providing multilingual customer support, enhancing operational efficiency, and improving customer satisfaction metrics. Overall sentiment is positive, with feedback praising their adaptability, responsiveness, and ability to deliver tailored solutions. Organizations within these sectors can particularly benefit from Simply Contact's customer support services.
Read All ReviewsSelect Industry to see insights
Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, client feedback indicates that Simply Contact offers good value for money, with several reviews highlighting their competitive pricing and cost efficiency. For instance, one client noted they selected Simply Contact due to its 'good value for cost,' while another emphasized that their pricing fit their budget. However, there were mentions of areas for improvement in their pricing strategy. The general sentiment reflects satisfaction with the service quality relative to the costs incurred.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves AlbaniaServices provided
30% Call Center Services30% Customer Service Outsourcing20% AI Agents +2 services15% Back Office Outsourcing5% Data Annotation ServicesSee all 86 projectsSupportYourApp is a comprehensive Customer Support Services provider, offering Inbound Call Center and Outbound Call Center solutions. The company is praised for its professionalism, flexibility, and ability to scale services efficiently, with over 90% of reviews highlighting prompt communication and effective project management. Clients appreciate their capacity to handle increased ticket volumes and maintain high customer satisfaction levels.
30 of 33 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$50,000 – $199,999 avg. project costRead 33 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Water & Energy Metering Company
5.0 — SupportYourApp provides customer care services for a water and energy metering company. The team answers first-level questions, handles hotline calls, and provides TeamViewer problem-solving. Read moreWas this helpful?
More responsive than most other service providers
Get in TouchSupportYourApp is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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United States (25) Ukraine (7) Israel (6) England (5) Germany (3) Netherlands (3) Czech Republic (2) Denmark (2) Sweden (2) Luxembourg (1) Norway (1) Italy (1) Austria (1) Malta (1) Greece (1) New Zealand (1) Ireland (1) Poland (1) Russia (1) France (1) Switzerland (1) Costa Rica (1) Canada (1) Bahamas (1)Was this helpful?
$1,000+< $25 / hr1,000 - 9,999Serves AlbaniaServices provided
20% Call Center Services25% Customer Service Outsourcing15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
3 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read moreWas this helpful?
Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
Read All ReviewsSelect Industry to see insights
Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
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$1,000+< $25 / hr250 - 999Serves AlbaniaServices provided
35% Call Center Services55% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a distinguished provider of Contact Center Services and Customer Support Services, recognized for managing inbound and outbound customer interactions across multiple languages and channels. Reviews highlight their expertise in delivering exceptional service, with 100% of clients noting impressive project management and communication. Approximately 90% of reviews emphasize their ability to enhance customer satisfaction and streamline support systems, underscoring their reliability and adaptability.
Reviews mention Easy to work with
Clients consistently highlight Simply Contact's ease of collaboration, noting their responsiveness and flexibility. One client stated they were 'easy to work with' and appreciated the team's quick adaptations to project needs. Another remarked on their friendly and professional tone, contributing to a smooth operational flow. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction with communication and project management, which significantly enhanced their customer support processes.-
Multilingual Client Support for Customer Service Provider
4.0 May 16, 2022We have 2 more other outsourced teams/vendors working with us. We used to have 5 and had to let the others go. We kept their team because they are very easy to talk to and easy to deal with. Also they are the only team that has German and Japanese speakers.
Read Full Review -
Customer Service Outsourcing for AdTech Company
4.0 Dec 9, 2024They were reliable, easy to work with, and helped make our support operations run smoothly. Simply Connect managed the project well, delivering everything on time as promised. They were responsive and easy to work with, quickly addressing any questions or adjustments we needed along the way. Their flexibility and clear communication made the whole process smooth and stress-free.
Read Full Review
Was this helpful?
Industry Experience
Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Education, and Advertising & Marketing. Clients highlight their strengths in providing multilingual customer support, enhancing operational efficiency, and improving customer satisfaction metrics. Overall sentiment is positive, with feedback praising their adaptability, responsiveness, and ability to deliver tailored solutions. Organizations within these sectors can particularly benefit from Simply Contact's customer support services.
Read All ReviewsSelect Industry to see insights
Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, client feedback indicates that Simply Contact offers good value for money, with several reviews highlighting their competitive pricing and cost efficiency. For instance, one client noted they selected Simply Contact due to its 'good value for cost,' while another emphasized that their pricing fit their budget. However, there were mentions of areas for improvement in their pricing strategy. The general sentiment reflects satisfaction with the service quality relative to the costs incurred.Was this helpful?
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$1,000+< $25 / hr50 - 249Durrës, Albania
Services provided
30% Call Center Services50% Customer Service Outsourcing10% Sales Outsourcing +1 service10% Search Engine OptimizationSee all 12 projectsDalerio Consulting is a versatile company providing Contact Center Services, Customer Support Services, and Telemarketing Services. Clients consistently praise their flexibility, responsiveness, and independence, with 100% of reviews highlighting their ability to manage projects efficiently without much client involvement. This firm is particularly noted for its skilled staff and effective communication, demonstrating a high level of dedication in meeting customer needs.
3 of 4 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 4 ReviewsCall Center Services PROJECT HIGHLIGHT
Customer Support Services for iGaming Startup
5.0 — Dalerio Consulting provides ongoing customer support services to an iGaming startup. They assist them with chat and email tasks to support players and interested customers. Read moreWas this helpful?
Industry Experience
Dalerio Consulting has demonstrated strong expertise across various industries, including Business Services, eCommerce, HVAC, Education, Gambling, and Media. Clients praise their responsiveness, flexibility, and ability to deliver measurable results, such as increased sales, enhanced digital presence, and effective communication. The overall sentiment is highly positive, indicating that Dalerio Consulting is well-suited for projects requiring customer support, digital marketing, and web development across these industries.
Read All ReviewsSelect Industry to see insights
Business services Software Other Industry Construction Education Gambling Nonprofit Utilities MediaWas this helpful?
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View PackagesDedicated Customer Support Services
Have one, or a team of experienced, dedicated agents handling the customer support operations of your office.Was this helpful?
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$1,000+< $25 / hr10 - 49Golem, Albania
Services provided
50% Call Center Services15% Back Office Outsourcing15% Sales Outsourcing +2 services10% AI Agents10% Customer Service OutsourcingSee all 2 projectsDat Dat Solutions is a telecommunications infrastructure provider specializing in cloud-based VoIP systems and network security. The company has received overwhelmingly positive feedback, with 100% of reviewers praising their project management and expertise. Clients report significant improvements, such as a 60% increase in system reliability and a 70% reduction in IT support tickets. Their commitment to understanding client needs and proactive problem-solving are frequently highlighted.
1 of 1 reviews is 5 stars$50,000 – $199,999 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In the past six months, clients have praised Dat Dat Solutions for their exceptional project management and technical expertise. One CEO noted a 99.98% network uptime and a 60% improvement in system reliability, attributing these successes to Dat Dat's comprehensive telecommunications solutions. Clients appreciate the team's commitment to understanding their unique challenges, which enhances collaboration. Minor initial delays were reported, but overall sentiment reflects high satisfaction and a strong recommendation for their services.Was this helpful?
Industry Experience
Dat Dat Solutions has demonstrated exceptional expertise in the telecommunications sector, as evidenced by their success in building scalable cloud-based infrastructures and enhancing communication systems. Clients noted a significant increase in network uptime, reliability, and client satisfaction, highlighting their proactive project management and in-depth industry knowledge. Overall sentiment in the telecommunications industry is highly positive, indicating that their capabilities would be an excellent match for organizations seeking to optimize their communication frameworks.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients commend Dat Dat Solutions for their exceptional value and cost-effectiveness. One CEO noted a $20,000 investment resulted in a 35% increase in client satisfaction and a 60% improvement in system reliability. The firm consistently delivers projects on time and within budget, with an exemplary project management approach. Their commitment to understanding client needs and providing tailored solutions has led to a high return on investment, making them a strategic partner worth the cost.Was this helpful?
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Undisclosed< $25 / hr50 - 249Elbasan, Albania
Services provided
20% Call Center Services40% Customer Service Outsourcing20% Back Office Outsourcing +1 service20% Sales OutsourcingSee all 1 projectsConeit Outsourcing is a customer service management company that excels in optimizing support operations across various communication channels. The company received overwhelmingly positive feedback, with highlights including improved response times, increased customer satisfaction, and seamless scalability. Approximately 95% of reviewers praised their proactive approach, alignment with client values, and commitment to maintaining brand consistency.
Industry Experience
Coneit Outsourcing has demonstrated significant expertise in the eCommerce industry, particularly in customer service management for brands like Eternatal, which specializes in maternity and baby care products. Positive feedback highlights their strengths in improving customer satisfaction, response times, and operational efficiency. Clients appreciate their proactive communication, adaptability, and alignment with brand values, resulting in enhanced customer loyalty. Overall, Coneit Outsourcing is a strong fit for businesses seeking reliable customer support solutions, especially in eCommerce.
Read All ReviewsSelect Industry to see insights
eCommerceWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients commend Coneit Outsourcing for their cost-effectiveness and overall value for money. One CEO noted that the pricing fit their budget while providing great value for the cost. Additionally, the company demonstrated a strong commitment to customer satisfaction, which contributed to improved service outcomes. Overall, the sentiment is positive, highlighting Coneit’s ability to deliver quality service at a competitive price.Was this helpful?
See All Locations (2)Elbasan, Albania
Skampa Hotel, 2nd Floor
Elbasan, Albania 3001151 - 200
+1 307 302 2230
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$5,000+< $25 / hr250 - 999Durrës, Albania
Services provided
30% Call Center Services30% Back Office Outsourcing30% Customer Service Outsourcing +1 service10% IT Managed ServicesSee all 1 projectsClimbia BPO offers Contact Center Services, including Customer Support Services, with a focus on both Inbound and Outbound Call Center operations. Reviews highlight their proficiency in handling calls with excellent English skills and a dedicated support manager, ensuring high-quality service. The company's rigorous hiring process and experienced team are praised as distinguishing factors.
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$1,000+< $25 / hr2 - 9Shkodër, Albania
Services provided
100% Call Center ServicesTelephone answering service Centrix group was established in 2024. The team focuses on Call Center Services and is based in Shkodër, Albania.
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$25,000+Undisclosed50 - 249Tiranë, Albania
Services provided
50% Call Center Services30% Sales Outsourcing20% Customer Service OutsourcingOasCall is an answering service. They are in Tiranë, Albania and have midsize team of experts. Their services include Call Center Services and Sales Outsourcing.
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$5,000+< $25 / hr10 - 49Tiranë, Albania
Services provided
55% Call Center Services20% Advertising20% Direct Marketing +1 service5% TranslationRoyal Communication Services is a phone answering service. They offer Call Center Services and Advertising and were founded in 2011.
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$10,000+< $25 / hr10 - 49Tiranë, Albania
Services provided
40% Call Center Services30% Customer Service Outsourcing15% Sales Outsourcing +2 services10% Back Office Outsourcing5% StaffingAOL Services is a phone answering service. Founded in 2024, their team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Tirana, Albania
Services provided
50% Call Center Services50% IT Managed ServicesSee all 1 projectsWe support companies in the ongoing process of digital transformation. By sharing the knowledge, talent and skills of our specialists, we offer our Partners development and cooperation based on
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$5,000+$25 - $49 / hr50 - 249Prishtinë, Albania
Services provided
35% Call Center Services35% Back Office Outsourcing30% AdvertisingProcall Studio is a midsize Back Office Outsourcing company launched in 2024. Their team specializes in Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Tiranë, Albania
Services provided
25% Call Center Services30% Customer Service Outsourcing10% Business Continuity Management +4 services10% Custom Software Development10% Ecommerce Marketing10% Web Design5% Back Office OutsourcingCommercey is a midsize Customer Service Outsourcing company. They provide Customer Service Outsourcing and Call Center Services and were founded in 2017.
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$5,000+< $25 / hr250 - 999Tirana, Albania
Services provided
20% Call Center Services75% Customer Service Outsourcing5% Back Office OutsourcingEuroCom CX, a Customer Service Outsourcing company, is in Tirana, Albania. They offer Customer Service Outsourcing and Call Center Services and were founded in 2014.
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UndisclosedUndisclosed250 - 999Tiranë, Albania
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +3 services15% Market Research15% Sales Outsourcing10% Custom Software DevelopmentAccA19 is a call center service. The firm is based in Tiranë, Albania. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Fushë-Kosovë, Albania
Services provided
35% Call Center Services25% Content Moderation Services25% Customer Service Outsourcing +1 service15% Back Office OutsourcingTeledag is a call center company founded in 2026. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Tirana, Albania
Services provided
25% Call Center Services25% Back Office Outsourcing25% Customer Service Outsourcing +1 service25% Finance & Accounting Outsourcing (FAO)Launched in 2009, We Are Fiber is a midsize telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr10 - 49Tiranë, Albania
Services provided
20% Call Center Services80% Back Office OutsourcingBack Office Outsourcing company Altask is based in Tiranë, Albania. The team focuses on Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Tiranë, Albania
Services provided
50% Call Center Services50% Back Office OutsourcingLaunched in 2016, Who's Next Shpk is a telephone answering service and Back Office Outsourcing company. Based in Tiranë, Albania, the team focuses on Call Center Services and Back Office
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UndisclosedUndisclosed10 - 49Tiranë, Albania
Services provided
15% Back Office Outsourcing15% Customer Service Outsourcing15% Market Research +4 services15% Marketing Strategy15% Sales Outsourcing15% Translation10% Social Media MarketingSara Call Center is a Market Research company. They are in Tiranë, Albania and have small team of experts. Their services include Market Research and Marketing Strategy.
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List of the Top 4 Albania Call Center Companies & Voice Services
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$1,000+< $25 / hr50 - 249Durrës, Albania
Ability to deliver
24.1/40.016.4/20 Reviews0/10 Clients & Experience7.7/10 Market PresenceService focus
30% Call Center Services10% Sales Outsourcing60% Other -
$1,000+< $25 / hr10 - 49Golem, Albania
Ability to deliver
20.6/40.016.6/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% Call Center Services15% Sales Outsourcing35% Other -
Undisclosed< $25 / hr50 - 249Elbasan, Albania
Ability to deliver
20.4/40.016.4/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$5,000+< $25 / hr250 - 999Durrës, Albania
Ability to deliver
7.8/40.00/20 Reviews0.7/10 Clients & Experience7.1/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+< $25 / hr2 - 9Shkodër, Albania
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
100% Call Center Services -
$25,000+Undisclosed50 - 249Tiranë, Albania
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% Call Center Services30% Sales Outsourcing20% Other -
$5,000+< $25 / hr10 - 49Tiranë, Albania
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
55% Call Center Services45% Other -
$10,000+< $25 / hr10 - 49Tiranë, Albania
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
40% Call Center Services15% Sales Outsourcing45% Other -
$1,000+< $25 / hr2 - 9Tirana, Albania
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
50% Call Center Services50% Other -
$5,000+$25 - $49 / hr50 - 249Prishtinë, Albania
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
35% Call Center Services65% Other -
$1,000+< $25 / hr50 - 249Tiranë, Albania
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
25% Call Center Services75% Other -
$5,000+< $25 / hr250 - 999Tirana, Albania
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
20% Call Center Services80% Other -
UndisclosedUndisclosed250 - 999Tiranë, Albania
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Call Center Services15% Sales Outsourcing65% Other -
$1,000+< $25 / hr10 - 49Fushë-Kosovë, Albania
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
35% Call Center Services65% Other -
UndisclosedUndisclosed250 - 999Tirana, Albania
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Call Center Services75% Other -
$5,000+< $25 / hr10 - 49Tiranë, Albania
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Call Center Services80% Other -
UndisclosedUndisclosed2 - 9Tiranë, Albania
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Call Center Services50% Other -
UndisclosedUndisclosed10 - 49Tiranë, Albania
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
15% Sales Outsourcing85% Other
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