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Top Phone Support Services in South Africa

Ratings Updated: May 19, 2026
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6 Leaders 15 Contenders

27 Companies

Country: South Africa
Customer Service Outsourcing: Phone Support Services

List of the Top South Africa Customer Service Phone Support Companies

  • Afrishore BPO Logotype

    5.0 3 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    250 - 999
    Sandton, South Africa

    Services provided

    35% Customer Service Outsourcing
    50% Call Center Services
    10% Accounting +1
    5% Marketing Strategy

    Focus Areas

    50% Phone Support Services
    20% Chat Support Services
    20% Email Support Services +1
    10% Order Processing & Taking

    Afrishore BPO is a Customer Service BPO that excels in outsourced customer support, demonstrating exceptional client retention and satisfaction. The company is praised for its warm, friendly staff and alignment with client values, achieving 100% client retention and receiving positive client feedback. Their responsiveness and adaptability to project needs are noteworthy.

    See all 3 projects
    3 of 3 reviews are 5 stars
    1 new review for Customer Service Outsourcing services
    Unknown avg. project cost

    Reviewed 3 times in the past 6 months

    Over the past six months, Afrishore BPO has received positive feedback highlighting their professionalism, effective communication, and alignment with client values. Clients praised their ability to deliver results, such as increased lead contact rates and 100% client retention. Specific mentions include their responsiveness and flexibility in project management, with clients noting they consistently met timelines and added deliverables as needed. Overall sentiment reflects high satisfaction, with no significant areas for improvement identified.
    Read 3 Recent Reviews
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Fitness Startup

    5.0 — Afrishore BPO provided customer service outsourcing services for a fitness startup. The team was responsible for handling the client's entire customer service. Read more
    Read 1 Review

    Industry Experience

    Afrishore BPO has demonstrated strong expertise across diverse industries, notably in Advertising & Marketing, Financial Services, and Fitness. Clients commend their professionalism, results-oriented approach, and excellent project management, often highlighting their ability to enhance lead generation, streamline tax compliance, and improve customer service. The overall sentiment is highly positive, with clients praising their flexibility, communication, and cultural alignment, making Afrishore BPO a favorable choice for organizations in these sectors.

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    Select Industry to see insights

    Fitness Advertising & marketing

    View projects from:

    South Africa (1) United States (1) England (1)

    This provider is fluent in 6 languages:

    • English
    • French
    • Portuguese
    • German
    • Italian
    • Dutch
    View Profile Visit Website
  • Ec3 Logotype

    4.8 5 reviews
    $10,000+
    < $25 / hr
    50 - 249
    Durban, South Africa

    Services provided

    35% Customer Service Outsourcing
    45% Call Center Services
    10% Back Office Outsourcing +2
    5% Direct Marketing
    5% Social Media Marketing

    Focus Areas

    80% Phone Support Services
    10% Chat Support Services
    10% Email Support Services

    Ec3 is a boutique call center specializing in customer renewal, retention, and lead conversion services. The company consistently receives positive feedback for its effective project management, innovative problem-solving, and strong alignment with clients' values. Approximately 100% of reviewers praise their proactive communication and professionalism, with no significant areas for improvement mentioned.

    See all 5 projects

    Reviews mention Innovative

    The reviews indicate a strong sentiment of innovation regarding Ec3's approach to problem-solving. A client highlighted their 'can do attitude' and 'innovative approach' as key differentiators, noting that Ec3 consistently goes above and beyond to support objectives. The integration of systems and proactive communication were also praised, with clients appreciating the team's willingness to offer suggestions and drive business outcomes effectively. Overall, the feedback reflects a positive perception of Ec3's innovative capabilities.
    • Call Center Services for Credit Card Provider
      5.0 Nov 29, 2024

      The can do attitude as well as their innovative approach to solving problems. They are always willing to jump on a call, give suggestions and drive business output.

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    Industry Experience

    Ec3 has demonstrated expertise across multiple industries, including Financial Services, IT Services, Energy & Natural Resources, and Telecommunications. Clients highlight their strong project management, innovative problem-solving, and ability to exceed performance metrics, particularly in lead conversion and customer retention. The overall sentiment is highly positive, with notable strengths in adaptability, cultural alignment, and professionalism, making Ec3 a valuable partner in enhancing operational efficiency and customer engagement across these sectors.

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    Select Industry to see insights

    Financial services IT Services Energy & natural resources Telecommunications

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently highlight Ec3's competitive pricing and strong value for money. For instance, the Executive Head of Atlas Finance noted that Ec3's pricing fit their budget while exceeding expectations in service delivery. Similarly, the Sr. VP at EIMS Global praised them for their exceptional results and professionalism, leading to increased project sizes. Overall, the sentiment reflects a high level of satisfaction with both the cost-effectiveness and the quality of services provided by Ec3.
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    South Africa (3) Andorra (1) Australia (1)
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  • MANGO5 Logotype

    5.0 2 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Cape Town, South Africa

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Sales Outsourcing

    Focus Areas

    35% Phone Support Services
    35% Email Support Services
    30% Chat Support Services

    MANGO5 is a customer service and sales support company specializing in providing comprehensive support solutions for international clients. Feedback highlights their effective communication and reliability, with 100% of reviewers noting improved customer satisfaction and trust. Clients appreciate their investment in employee training, although some mention the slow hiring process as a minor drawback.

    See all 2 projects

    Industry Experience

    MANGO5 has demonstrated expertise primarily in the IT Services sector, providing customer support and sales solutions to international clients. Feedback highlights their strengths in building trust, maintaining high customer satisfaction levels, and achieving competitive sales conversion rates. Clients particularly appreciate MANGO5's commitment to investing in employee training and its strategic advantage due to its location in South Africa, appealing for UK-based clientele. Overall, MANGO5 is a strong fit for businesses seeking reliable customer service and sales support in the IT domain.

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    Select Industry to see insights

    IT Services

    Average Project Cost Breakdown

    What Clients Have Said

    MANGO5 has been recognized for providing competitive pricing and strong value for money, as highlighted by a client who appreciated their compelling arguments for collaboration. The engagement has led to significant team expansion and satisfaction levels that meet or exceed those of their US counterparts. Clients noted the reliability and trustworthiness of MANGO5, contributing to a positive overall sentiment regarding their cost-effectiveness and service quality.
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  • The Agentsy BPO Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Cape Town, South Africa

    Services provided

    30% Customer Service Outsourcing
    30% Sales Outsourcing
    20% Call Center Services +1
    20% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    The Agentsy BPO is a business process outsourcing company specializing in boosting membership growth, sales, and revenue for travel-related businesses. Their clients report impressive outcomes, such as a 300% initial membership increase and a 100% year-over-year bookings and revenue growth. With high satisfaction rates, clients highlight their exceptional service, cultural alignment, and consistent achievement of objectives.

    See all 3 projects
    2 of 2 Phone Support Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Phone Support Services Experience

    The Agentsy BPO has received overwhelmingly positive feedback for its Phone Support Services, with clients reporting a 300% increase in membership and 100% YOY revenue growth. 100% of reviewers highlighted the company's high service quality and effective communication. Clients appreciate their cultural fit, attention to detail, and ability to deliver results without any noted areas for improvement. Overall, the sentiment is highly favorable, reflecting The Agentsy BPO's strong impact on business growth.

    Read Most Recent Review

    Industry Experience

    The Agentsy BPO has demonstrated significant expertise in the Hospitality & Leisure industry, particularly with travel agencies. Clients have reported exceptional results, such as 300% membership growth and 100% YOY revenue increases. Strengths include their ability to provide multilingual support, reduce overhead costs, and enhance customer retention. Overall sentiment is highly positive, indicating a strong cultural fit and commitment to client objectives, making them an ideal partner for companies in the travel sector seeking growth and operational efficiency.

    Read All Reviews

    Select Industry to see insights

    Hospitality & leisure

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently commend The Agentsy BPO for providing excellent value for money, often citing their competitive pricing as a key factor in their selection. One client noted the 'good value for cost' while another highlighted the ability to decrease overhead costs significantly. Overall sentiment reflects high satisfaction with the financial outcomes achieved through their partnership, with clients reporting substantial revenue growth and effective cost management.
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    $2,508 Skilled English speaking agent at $14,25 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour.

    Customer Support Omnichannel

    Below is our rate for Customer Support Omnichannel Agents based on English-speaking and Multilingual agents.
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  • Outsource-X (Pty) Ltd Logotype

    5.0 1 review
    Undisclosed
    < $25 / hr
    50 - 249
    Cape Town, South Africa

    Services provided

    35% Customer Service Outsourcing
    35% Sales Outsourcing
    20% Back Office Outsourcing +1
    10% Recruitment Process Outsourcing

    Focus Areas

    100% Phone Support Services

    Outsource-X (Pty) Ltd is a Customer Service BPO company specializing in Customer Support Outsourcing. Reviewers consistently commend their exceptional communication, proactive problem-solving, and commitment to continuous improvement, with 100% positive feedback. They efficiently improved operational metrics, such as reducing first reply time by six hours, demonstrating their expertise in Call Center Solutions.

    See all 1 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $200,000 – $999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Tech Company

    5.0 — Outsource-X (Pty) Ltd provides ongoing recruitment, QA management, and maintenance support for a tech company to increase customer satisfaction rates. Read more
    Read 1 Review

    Industry Experience

    Outsource-X (Pty) Ltd has demonstrated strong expertise in the Consumer Products industry, particularly in enhancing customer service operations. Client feedback highlights their commitment to continuous improvement, proactive problem-solving, and effective communication. They successfully boosted customer satisfaction and operational efficiency, earning positive sentiment for their skilled workforce and timely project delivery. This indicates a solid fit for companies seeking to optimize customer service and operational processes in the tech sector.

    Read All Reviews

    Select Industry to see insights

    Consumer Products

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients have noted that Outsource-X (Pty) Ltd offers competitive pricing that aligns well with their budgets, contributing to positive overall sentiment regarding value for money. One client highlighted the company's pricing as a key reason for selection, emphasizing a strong cultural fit alongside affordability. Additionally, the consistent delivery of services on time and the commitment to continuous improvement further reinforce the perception of good value provided by the firm.
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  • ARC Business Process Outsourcing Logotype

    5.0 1 review
    Undisclosed
    < $25 / hr
    50 - 249
    Stellenbosch, South Africa

    Services provided

    30% Customer Service Outsourcing
    40% Sales Outsourcing
    20% Call Center Services +1
    10% Back Office Outsourcing

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    ARC Business Process Outsourcing specializes in Customer Service BPO and offers multilingual remote customer care solutions, including call center outsourcing and support services across various digital platforms. Reviews indicate a high level of satisfaction, with customers noting significant improvements in customer satisfaction metrics and praising the company's professionalism and alignment with client values. Overall, 100% of reviewers recommend their services.

    See all 1 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for E-Commerce Company

    5.0 — An e-commerce company has outsourced a team of customer service agents from ARC Business Process Outsourcing. The responsibilities include interactions via Webform, emails, live chat, social media, Read more
    Read 1 Review

    Industry Experience

    ARC Business Process Outsourcing has demonstrated significant expertise in the eCommerce sector, particularly in customer service outsourcing. Clients have praised their multilingual capabilities and effective problem resolution, resulting in improved customer satisfaction and reduced response times. The positive feedback reflects strong project management and alignment with client values, indicating that they are a reliable partner for companies seeking enhanced customer engagement in the eCommerce industry.

    Read All Reviews

    Select Industry to see insights

    eCommerce

    Average Project Cost Breakdown

    What Clients Have Said

    Clients report that ARC Business Process Outsourcing offers competitive pricing relative to the high quality of service delivered. One client noted a significant improvement in customer satisfaction metrics, attributing this success to the professionalism and flexibility of the team. The alignment of company values and effective communication further enhance the perceived value for money, with no noted areas for improvement in pricing or service delivery.
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  • DSG Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Johannesburg, South Africa

    Services provided

    40% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% E-Commerce Development +2
    10% Call Center Services
    10% Web Design

    Focus Areas

    35% Phone Support Services
    35% Order Processing & Taking
    15% Chat Support Services +1
    15% Email Support Services

    Launched in 2008, DSG is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and E-Commerce Development.

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    More responsive than most other service providers

    DSG is very responsive

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  • CCI Global Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Umhlanga, South Africa

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Finance & Accounting Outsourcing (FAO) +1
    25% Sales Outsourcing

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    Launched in 2006, CCI Global is a large Back Office Outsourcing company. Their team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).

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  • SURGO Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Cape Town, South Africa

    Services provided

    50% Customer Service Outsourcing
    13% HR Consulting
    13% Staffing +2
    12% HR Outsourcing
    12% Recruiting

    Focus Areas

    100% Phone Support Services

    SURGO, a Customer Service Outsourcing company, is in Cape Town, South Africa. Their services include Customer Service Outsourcing and Staffing.

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  • SourceTalent Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10,000+
    Durban, South Africa

    Services provided

    85% Customer Service Outsourcing
    15% Business Consulting

    Focus Areas

    25% Phone Support Services
    30% Order Processing & Taking
    25% Chat Support Services +1
    20% Email Support Services

    SourceTalent is a Customer Service Outsourcing company. They provide Customer Service Outsourcing and Business Consulting and were established in 2012.

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  • IntelliBPO Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    50 - 249
    Johannesburg, South Africa

    Services provided

    100% Customer Service Outsourcing

    Focus Areas

    75% Phone Support Services
    15% Chat Support Services
    10% Email Support Services

    IntelliBPO is a midsize Customer Service Outsourcing company. Founded in 2017, the team focuses on Customer Service Outsourcing.

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  • Consumer Links Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Mount Edgecombe, South Africa

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Sales Outsourcing

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    Consumer Links is a midsize phone answering service. They focus on Call Center Services and Back Office Outsourcing and were launched in 2015.

    Read more

    Mount Edgecombe, South Africa

    220 Flanders Drive
    Mount Edgecombe, South Africa 4300

    301 - 400

    0161 637 9449

    See All Locations (2)
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  • Amalfi Outsourcing Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Durban, South Africa

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Sales Outsourcing

    Focus Areas

    50% Phone Support Services
    50% Chat Support Services

    Midsize telephone answering service Amalfi Outsourcing, is located in Durban, South Africa. The team provides Call Center Services and Back Office Outsourcing.

    Read more
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  • In Africa Connect Logotype

    Not yet reviewed

    $10,000+
    $200 - $300 / hr
    10 - 49
    Cape Town, South Africa

    Services provided

    33% Customer Service Outsourcing
    20% Call Center Services
    15% Direct Marketing +3
    15% Market Research
    13% Back Office Outsourcing
    4% Business Consulting

    Focus Areas

    40% Phone Support Services
    30% Chat Support Services
    30% Email Support Services

    Founded in 2011, In Africa Connect is a small Customer Service Outsourcing company headquartered in Cape Town, South Africa. Their team provides Customer Service Outsourcing and Call Center

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  • Sigma Connected Group Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Cape Town, South Africa

    Services provided

    30% Customer Service Outsourcing
    40% Call Center Services
    30% Back Office Outsourcing

    Focus Areas

    100% Phone Support Services

    Based in Cape Town, South Africa, Sigma Connected Group is a call center service. Their services include Call Center Services and Back Office Outsourcing.

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  • ECONX GROUP Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa

    Services provided

    35% Customer Service Outsourcing
    10% Compliance Consulting
    10% Corporate Relocation +8
    10% Document Digitization & Management
    5% Business Continuity Management
    5% Content Writing Services
    5% Corporate Training & Coaching
    5% Environmental Consulting
    5% HR Consulting
    5% HR Outsourcing
    5% Transcription

    Focus Areas

    40% Phone Support Services
    25% Order Processing & Taking
    20% Email Support Services +1
    15% Chat Support Services

    ECONX GROUP is a Customer Service Outsourcing company. The Cape Town, South Africa-based team offers Customer Service Outsourcing and Corporate Relocation.

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  • 121 BPO Logotype

    0.5 1 review
    Undisclosed
    Undisclosed
    10 - 49
    Cape Town, South Africa

    Services provided

    30% Customer Service Outsourcing
    40% Call Center Services
    30% Back Office Outsourcing

    Focus Areas

    100% Phone Support Services

    121 BPO is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. However, the company received negative feedback, with 100% of reviewers expressing dissatisfaction due to poor management, service quality, and financial losses. Clients reported unprofessional conduct and lack of communication, advising caution when engaging with 121 BPO.

    See all 1 projects

    Industry Experience

    121 BPO has primarily operated within the consulting industry, focusing on immigration services. Feedback indicates significant shortcomings in project management and oversight, leading to financial losses for clients. Overall sentiment is negative, highlighting inadequate service delivery and poor communication. Potential clients in the consulting sector should be wary of engaging with 121 BPO, particularly regarding their management capabilities, which appear to be a critical area for improvement.

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    Consulting

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Client feedback regarding 121 BPO's cost and value for money is predominantly negative. One CEO reported that despite initial expectations of cost savings, the collaboration resulted in significant financial losses, including the unexplained disappearance of a deposit of $4,600. The service quality was deemed subpar, and management oversight was criticized. Overall, clients advise caution when considering 121 BPO, citing unprofessional conduct and inadequate management as key concerns.
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  • VirtuCall Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Pretoria, South Africa

    Services provided

    50% Customer Service Outsourcing
    50% Call Center Services

    Focus Areas

    50% Phone Support Services
    50% Order Processing & Taking

    Small call center company and Customer Service Outsourcing company VirtuCall, is based in Pretoria, South Africa. The team specializes in Call Center Services and Customer Service Outsourcing.

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  • Quantanite Logotype

    4.8 4 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Sandton, South Africa

    Services provided

    30% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Call Center Services +2
    20% Sales Outsourcing
    10% Transcription

    Focus Areas

    30% Phone Support Services
    30% Order Processing & Taking
    20% Chat Support Services +1
    20% Email Support Services

    Quantanite is a service provider specializing in data transcription, menu programming, and support staffing. The company consistently receives high praise for its efficiency, flexibility, and ability to integrate seamlessly with clients' teams. Reviews show a 100% positive satisfaction rate, highlighting their strong candidate pool and capacity to meet productivity expectations consistently. Quantanite's adaptability and commitment to exceeding client needs are recurrent themes across feedback.

    See all 4 projects

    Reviews mention Easy to work with

    Clients consistently highlight Quantanite's ease of collaboration, noting that their teams integrate seamlessly. One client remarked, "It would be hard to pinpoint where our team ends and theirs begins," emphasizing the strong partnership. Additionally, feedback reflects Quantanite's flexibility and accommodation in meeting urgent project needs, with clients appreciating their readiness to provide extra support as required. Overall, the sentiment is highly positive regarding their cooperative approach.
    • Menu Programming for Food Delivery Company
      5.0 Feb 10, 2021

      It would be hard to pinpoint where our team ends and theirs begins. We work as if we are one team. All of the Quantanite employees have been very easy to work with and easily trained on our systems.

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    Industry Experience

    Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations.

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    Select Industry to see insights

    Software Food & Beverages

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    United States (2) Canada (1) England (1)

    Sandton, South Africa

    1 Wedgewood Link Road
    Sandton, South Africa 2191

    201 - 250

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  • The Weaver Group Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Cape Town, South Africa

    Services provided

    10% Customer Service Outsourcing
    80% Sales Outsourcing
    10% Call Center Services

    Focus Areas

    70% Phone Support Services
    20% Chat Support Services
    10% Email Support Services

    The Weaver Group is a strategic consulting firm specializing in risk management and protective services. According to client feedback, 93% of personnel contacted were successfully recruited, highlighting their effective project management and communication. Clients appreciate their value for cost, alignment with company values, and proactive research in targeting decision-makers.

    See all 3 projects
    1 of 1 reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews of The Weaver Group highlight their effective communication and project management, with one client noting a 93% recruitment success rate. The team demonstrated thorough research and strategic outreach, leading to successful candidate placements for a government project. Clients appreciate the value for cost and alignment with company values. Suggestions for improvement include sharing detailed scripts for overcoming objections, indicating a desire for enhanced transparency in communication.
    Read 1 Recent Review

    Industry Experience

    The Weaver Group has demonstrated expertise primarily in the Business Services sector, particularly in corporate intelligence and strategic risk management. Clients have praised their effective recruitment strategies, achieving a high success rate in personnel deployment. Feedback indicates strong project management practices, including regular updates and responsiveness to client needs. Overall sentiment reflects satisfaction with their value and alignment with client goals, making them a suitable choice for projects requiring risk management and recruitment services.

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    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with The Weaver Group's pricing, noting that it fits their budgets and offers good value for money. One client specifically highlighted their selection of the company due to the alignment of values and the cost-effectiveness of their services. Overall, the sentiment reflects a strong appreciation for the balance between cost and quality, reinforcing the company's reputation for providing valuable solutions at competitive prices.
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  • Byte Orbit Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    50 - 249
    Cape Town, South Africa

    Services provided

    10% Customer Service Outsourcing
    15% Mobile App Development
    10% API Development +7
    10% Application Management & Support
    10% Business Consulting
    10% Custom Software Development
    10% Low/No Code Development
    10% UX/UI Design
    10% Web Development
    5% Product Marketing

    Focus Areas

    10% Phone Support Services
    45% Chat Support Services
    45% Email Support Services

    Headquartered in Cape Town, South Africa, Byte Orbit is a midsize software development firm. Their services include Custom Software Development and Web Development.

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  • Candies Freelance Agency Pty Ltd Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Cape Town, South Africa

    Services provided

    15% Customer Service Outsourcing
    20% Call Center Services
    15% HR Outsourcing +7
    10% Recruiting
    10% Sales Outsourcing
    10% Staffing
    5% Advertising
    5% Blockchain
    5% Digital Asset Management
    5% Marketing Strategy

    Focus Areas

    20% Phone Support Services
    35% Chat Support Services
    35% Email Support Services +1
    10% Order Processing & Taking

    Candies Freelance Agency Pty Ltd, a call center, was established in 2024. They focuses on Call Center Services and HR Outsourcing.

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  • Boldr. Logotype

    4.8 10 reviews
    $1,000+
    Undisclosed
    1,000 - 9,999
    Cape Town, South Africa

    Services provided

    50% Customer Service Outsourcing
    15% Back Office Outsourcing
    15% Call Center Services +2
    15% Employer of Record (EOR) Services
    5% Data Annotation Services

    Focus Areas

    30% Phone Support Services
    30% Email Support Services
    25% Chat Support Services +1
    15% Order Processing & Taking

    Boldr. is a Customer Service BPO company specializing in outsourced customer support and call center solutions. Reviewers highlight their adaptability, strong partnership approach, and ability to reduce costs, with one client saving $6 million annually. While praised for their responsiveness and low attrition rates, 67% of reviews suggest improvements in hiring time. Overall, Boldr.'s services have been effective, though experiences vary.

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    1 of 1 Phone Support Services reviews is 5 stars
    Unknown avg. project cost

    Phone Support Services Experience

    Boldr. has received predominantly positive feedback regarding their Phone Support Services, with clients highlighting their effective scaling solutions and cost savings, notably saving $6 million annually. Approximately 90% of reviewers appreciate their genuine partnership approach and high retention rates, though 10% noted longer hiring times as an area for improvement. Clients commend the team's responsiveness and project management capabilities, emphasizing the importance of clear communication of expectations to maximize the partnership's benefits.

    Read Most Recent Review
    1 of 2 Customer Service Outsourcing reviews are 5 stars
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for GPS Pet Tracker Provider

    4.5 — Boldr. provided customer services outsourcing services for a GPS pet tracker provider. Boldr. provided multi-language support via email and chats for the client's customers around the world. Read more
    Read 2 Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Client feedback highlights Boldr.'s strong value for money, with many praising their cost-effectiveness. For instance, Babylist reported annual savings of $6 million due to their services, while Tractive noted that Boldr.'s pricing fit their budget and provided great value. Overall, sentiment is positive, emphasizing that Boldr. delivers high-quality support and effective solutions at competitive prices, making them a preferred partner for many clients.
    Read All Reviews

    Cape Town, South Africa

    34 Bree Street
    Cape Town, South Africa 8001

    50 - 75

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  • Boomerang Marketing Solutions Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    50 - 249
    Cape Town, South Africa

    Services provided

    10% Customer Service Outsourcing
    75% Call Center Services
    15% Sales Outsourcing

    Focus Areas

    50% Phone Support Services
    50% Order Processing & Taking

    Launched in 2005, Boomerang Marketing Solutions is an answering service company. Their team specializes in Call Center Services and Sales Outsourcing.

    Read more
    View Profile
  • Johnson3 Global Consulting Logotype

    Not yet reviewed

    $25,000+
    < $25 / hr
    2 - 9
    Cape Town, South Africa

    Services provided

    25% Customer Service Outsourcing
    25% Business Consulting
    25% Call Center Services +1
    25% Recruitment Process Outsourcing

    Focus Areas

    100% Phone Support Services

    In Cape Town, South Africa, Johnson3 Global Consulting is a Business Consulting company. The team provides Business Consulting and Call Center Services.

    Read more
    View Profile
  • Webhelp Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Cape Town, South Africa

    Services provided

    33% Customer Service Outsourcing
    23% Call Center Services
    15% Sales Outsourcing +17
    5% Back Office Outsourcing
    5% Business Consulting
    5% Finance & Accounting Outsourcing (FAO)
    1% AI Development
    1% BI & Big Data Consulting & SI
    1% CRM Consulting and SI
    1% Custom Software Development
    1% Digital Strategy
    1% Graphic Design
    1% HR Consulting
    1% Mobile App Development
    1% Transcription
    1% Translation
    1% UX/UI Design
    1% Unified Communications Consulting & SI
    1% Web Design
    1% Web Development

    Focus Areas

    70% Phone Support Services
    15% Email Support Services
    10% Chat Support Services +1
    5% Order Processing & Taking

    Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.

    Read more

    Cape Town, South Africa

    18 Main Road, Corner Proteao & Main Road, Claremont, Cape Town
    Cape Town, South Africa 7708

    More than 5k

    +27 21 003 1851

    See All Locations (52)
    View Profile
  • Integreon Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Sandton, South Africa

    Services provided

    10% Customer Service Outsourcing
    45% Back Office Outsourcing
    25% Transcription +2
    10% Call Center Services
    10% Sales Outsourcing

    Focus Areas

    100% Phone Support Services

    Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.

    Read more

    Sandton, South Africa

    1st Floor, West Wing, Office 1-9, Norwich Place, 2 Norwich Close, Sandown 2146, Sandton,
    Sandton, South Africa 2031

    27.10.591.2272

    See All Locations (6)
    View Profile

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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Ec3
2 Afrishore BPO
3 MANGO5
4 The Agentsy BPO
5 Outsource-X (Pty) Ltd
6 ARC Business Process Outsourcing

List of the Top 6 South Africa Customer Service Phone Support Companies

  1. Ec3 Logotype

    Ec3

    $10,000+
    < $25 / hr
    50 - 249
    Durban, South Africa

    Ability to deliver

    28.2/40.0
    16/20 Reviews
    7.1/10 Clients & Experience
    5.1/10 Market Presence

    Service focus

    35% Customer Service Outsourcing
    80% Phone Support Services
    65% Other
    View Profile Visit Website
  2. Afrishore BPO Logotype

    Afrishore BPO

    $5,000+
    < $25 / hr
    250 - 999
    Sandton, South Africa

    Ability to deliver

    23/40.0
    17.2/20 Reviews
    0/10 Clients & Experience
    5.8/10 Market Presence

    Service focus

    35% Customer Service Outsourcing
    50% Phone Support Services
    65% Other
    View Profile Visit Website
  3. MANGO5 Logotype

    MANGO5

    Undisclosed
    Undisclosed
    250 - 999
    Cape Town, South Africa

    Ability to deliver

    24/40.0
    16.2/20 Reviews
    2.6/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    35% Phone Support Services
    75% Other
    View Profile Visit Website
  4. The Agentsy BPO Logotype

    The Agentsy BPO

    $1,000+
    < $25 / hr
    50 - 249
    Cape Town, South Africa

    Ability to deliver

    24.8/40.0
    16.2/20 Reviews
    3.6/10 Clients & Experience
    5/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    25% Phone Support Services
    70% Other
    View Profile Visit Website
  5. Outsource-X (Pty) Ltd Logotype

    Outsource-X (Pty) Ltd

    Undisclosed
    < $25 / hr
    50 - 249
    Cape Town, South Africa

    Ability to deliver

    20.6/40.0
    16.6/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    35% Customer Service Outsourcing
    100% Phone Support Services
    65% Other
    View Profile Visit Website
  6. ARC Business Process Outsourcing Logotype

    ARC Business Process Outsourcing

    Undisclosed
    < $25 / hr
    50 - 249
    Stellenbosch, South Africa

    Ability to deliver

    23/40.0
    16.4/20 Reviews
    2.1/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    25% Phone Support Services
    70% Other
    View Profile Visit Website
  7. DSG Logotype

    DSG

    $1,000+
    < $25 / hr
    250 - 999
    Johannesburg, South Africa

    Ability to deliver

    15.5/40.0
    0/20 Reviews
    8.9/10 Clients & Experience
    6.6/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    35% Phone Support Services
    60% Other
    View Profile Visit Website
  8. CCI Global Logotype

    CCI Global

    Undisclosed
    Undisclosed
    10,000+
    Umhlanga, South Africa

    Ability to deliver

    5.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.9/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    25% Phone Support Services
    75% Other
    View Profile Visit Website
  9. SURGO Logotype

    SURGO

    Undisclosed
    Undisclosed
    250 - 999
    Cape Town, South Africa

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    100% Phone Support Services
    50% Other
    View Profile Visit Website
  10. SourceTalent Logotype

    SourceTalent

    $1,000+
    < $25 / hr
    10,000+
    Durban, South Africa

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    85% Customer Service Outsourcing
    25% Phone Support Services
    15% Other
    View Profile Visit Website
  11. IntelliBPO Logotype

    IntelliBPO

    $5,000+
    < $25 / hr
    50 - 249
    Johannesburg, South Africa

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    100% Customer Service Outsourcing
    75% Phone Support Services
    View Profile Visit Website
  12. Consumer Links Logotype

    Consumer Links

    $1,000+
    < $25 / hr
    250 - 999
    Mount Edgecombe, South Africa

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    25% Phone Support Services
    75% Other
    View Profile Visit Website
  13. Amalfi Outsourcing Logotype

    Amalfi Outsourcing

    Undisclosed
    Undisclosed
    50 - 249
    Durban, South Africa

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    50% Phone Support Services
    75% Other
    View Profile Visit Website
  14. In Africa Connect Logotype

    In Africa Connect

    $10,000+
    $200 - $300 / hr
    10 - 49
    Cape Town, South Africa

    Ability to deliver

    5.8/40.0
    0/20 Reviews
    0.6/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    33% Customer Service Outsourcing
    40% Phone Support Services
    67% Other
    View Profile Visit Website
  15. Sigma Connected Group Logotype

    Sigma Connected Group

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Cape Town, South Africa

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    100% Phone Support Services
    70% Other
    View Profile Visit Website
  16. ECONX GROUP Logotype

    ECONX GROUP

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    35% Customer Service Outsourcing
    40% Phone Support Services
    65% Other
    View Profile Visit Website
  17. 121 BPO Logotype

    121 BPO

    Undisclosed
    Undisclosed
    10 - 49
    Cape Town, South Africa

    Ability to deliver

    1.6/40.0
    1.6/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    100% Phone Support Services
    70% Other
    View Profile Visit Website
  18. VirtuCall Logotype

    VirtuCall

    Undisclosed
    Undisclosed
    2 - 9
    Pretoria, South Africa

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    50% Phone Support Services
    50% Other
    View Profile Visit Website
  19. Quantanite Logotype

    Quantanite

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Sandton, South Africa

    Ability to deliver

    30.3/40.0
    15.6/20 Reviews
    7.6/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    30% Phone Support Services
    70% Other
    View Profile Visit Website
  20. The Weaver Group Logotype

    The Weaver Group

    $1,000+
    < $25 / hr
    10 - 49
    Cape Town, South Africa

    Ability to deliver

    20.6/40.0
    16.6/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    70% Phone Support Services
    90% Other
    View Profile Visit Website
  21. Byte Orbit Logotype

    Byte Orbit

    $5,000+
    $50 - $99 / hr
    50 - 249
    Cape Town, South Africa

    Ability to deliver

    5.5/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    10% Phone Support Services
    90% Other
    View Profile Visit Website

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