Top Phone Support Services in South Africa
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$5,000+< $25 / hr250 - 999Sandton, South Africa
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See all 3 projectsAfrishore BPO is a Customer Service BPO that excels in outsourced customer support, demonstrating exceptional client retention and satisfaction. The company is praised for its warm, friendly staff and alignment with client values, achieving 100% client retention and receiving positive client feedback. Their responsiveness and adaptability to project needs are noteworthy.
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$10,000+< $25 / hr50 - 249Durban, South Africa
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See all 5 projectsEc3 is a boutique call center specializing in customer renewal, retention, and lead conversion services. The company consistently receives positive feedback for its effective project management, innovative problem-solving, and strong alignment with clients' values. Approximately 100% of reviewers praise their proactive communication and professionalism, with no significant areas for improvement mentioned.
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UndisclosedUndisclosed250 - 999Cape Town, South Africa
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See all 2 projectsMANGO5 is a customer service and sales support company specializing in providing comprehensive support solutions for international clients. Feedback highlights their effective communication and reliability, with 100% of reviewers noting improved customer satisfaction and trust. Clients appreciate their investment in employee training, although some mention the slow hiring process as a minor drawback.
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$1,000+< $25 / hr50 - 249Cape Town, South Africa
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See all 3 projectsThe Agentsy BPO is a business process outsourcing company specializing in boosting membership growth, sales, and revenue for travel-related businesses. Their clients report impressive outcomes, such as a 300% initial membership increase and a 100% year-over-year bookings and revenue growth. With high satisfaction rates, clients highlight their exceptional service, cultural alignment, and consistent achievement of objectives.
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Undisclosed< $25 / hr50 - 249Cape Town, South Africa
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See all 1 projectsOutsource-X (Pty) Ltd is a Customer Service BPO company specializing in Customer Support Outsourcing. Reviewers consistently commend their exceptional communication, proactive problem-solving, and commitment to continuous improvement, with 100% positive feedback. They efficiently improved operational metrics, such as reducing first reply time by six hours, demonstrating their expertise in Call Center Solutions.
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Undisclosed< $25 / hr50 - 249Stellenbosch, South Africa
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See all 1 projectsARC Business Process Outsourcing specializes in Customer Service BPO and offers multilingual remote customer care solutions, including call center outsourcing and support services across various digital platforms. Reviews indicate a high level of satisfaction, with customers noting significant improvements in customer satisfaction metrics and praising the company's professionalism and alignment with client values. Overall, 100% of reviewers recommend their services.
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$1,000+< $25 / hr250 - 999Johannesburg, South Africa
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Launched in 2008, DSG is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and E-Commerce Development.
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UndisclosedUndisclosed10,000+Umhlanga, South Africa
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Launched in 2006, CCI Global is a large Back Office Outsourcing company. Their team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed250 - 999Cape Town, South Africa
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SURGO, a Customer Service Outsourcing company, is in Cape Town, South Africa. Their services include Customer Service Outsourcing and Staffing.
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$1,000+< $25 / hr10,000+Durban, South Africa
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SourceTalent is a Customer Service Outsourcing company. They provide Customer Service Outsourcing and Business Consulting and were established in 2012.
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$5,000+< $25 / hr50 - 249Johannesburg, South Africa
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IntelliBPO is a midsize Customer Service Outsourcing company. Founded in 2017, the team focuses on Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Mount Edgecombe, South Africa
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Consumer Links is a midsize phone answering service. They focus on Call Center Services and Back Office Outsourcing and were launched in 2015.
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UndisclosedUndisclosed50 - 249Durban, South Africa
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Midsize telephone answering service Amalfi Outsourcing, is located in Durban, South Africa. The team provides Call Center Services and Back Office Outsourcing.
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$10,000+$200 - $300 / hr10 - 49Cape Town, South Africa
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Founded in 2011, In Africa Connect is a small Customer Service Outsourcing company headquartered in Cape Town, South Africa. Their team provides Customer Service Outsourcing and Call Center
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UndisclosedUndisclosed1,000 - 9,999Cape Town, South Africa
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Based in Cape Town, South Africa, Sigma Connected Group is a call center service. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Cape Town, South Africa
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ECONX GROUP is a Customer Service Outsourcing company. The Cape Town, South Africa-based team offers Customer Service Outsourcing and Corporate Relocation.
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$5,000+$50 - $99 / hr50 - 249Durban, South Africa
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Launched in 2022, 2CT Sales Co. Is a Sales Outsourcing company. The team focuses on Sales Outsourcing and Call Center Services and is in Durban, South Africa.
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UndisclosedUndisclosed10 - 49Cape Town, South Africa
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See all 1 projects121 BPO is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. However, the company received negative feedback, with 100% of reviewers expressing dissatisfaction due to poor management, service quality, and financial losses. Clients reported unprofessional conduct and lack of communication, advising caution when engaging with 121 BPO.
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UndisclosedUndisclosed2 - 9Pretoria, South Africa
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Small call center company and Customer Service Outsourcing company VirtuCall, is based in Pretoria, South Africa. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999Sandton, South Africa
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See all 4 projectsQuantanite is a service provider specializing in data transcription, menu programming, and support staffing. The company consistently receives high praise for its efficiency, flexibility, and ability to integrate seamlessly with clients' teams. Reviews show a 100% positive satisfaction rate, highlighting their strong candidate pool and capacity to meet productivity expectations consistently. Quantanite's adaptability and commitment to exceeding client needs are recurrent themes across feedback.
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$1,000+< $25 / hr10 - 49Cape Town, South Africa
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See all 3 projectsThe Weaver Group is a strategic consulting firm specializing in risk management and protective services. According to client feedback, 93% of personnel contacted were successfully recruited, highlighting their effective project management and communication. Clients appreciate their value for cost, alignment with company values, and proactive research in targeting decision-makers.
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$5,000+$50 - $99 / hr50 - 249Cape Town, South Africa
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Headquartered in Cape Town, South Africa, Byte Orbit is a midsize software development firm. Their services include Custom Software Development and Web Development.
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$1,000+< $25 / hr10 - 49Cape Town, South Africa
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Candies Freelance Agency Pty Ltd, a call center, was established in 2024. They focuses on Call Center Services and HR Outsourcing.
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$1,000+Undisclosed1,000 - 9,999Cape Town, South Africa
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See all 10 projectsBoldr. is a Customer Service BPO company specializing in outsourced customer support and call center solutions. Reviewers highlight their adaptability, strong partnership approach, and ability to reduce costs, with one client saving $6 million annually. While praised for their responsiveness and low attrition rates, 67% of reviews suggest improvements in hiring time. Overall, Boldr.'s services have been effective, though experiences vary.
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Undisclosed< $25 / hr50 - 249Cape Town, South Africa
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Launched in 2005, Boomerang Marketing Solutions is an answering service company. Their team specializes in Call Center Services and Sales Outsourcing.
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$25,000+< $25 / hr2 - 9Cape Town, South Africa
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In Cape Town, South Africa, Johnson3 Global Consulting is a Business Consulting company. The team provides Business Consulting and Call Center Services.
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UndisclosedUndisclosed10,000+Cape Town, South Africa
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Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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$5,000+< $25 / hr1,000 - 9,999Sandton, South Africa
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Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
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List of the Top 6 South Africa Customer Service Phone Support Companies
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$10,000+< $25 / hr50 - 249Durban, South Africa
Ability to deliver
28.2/40.016/20 Reviews7.1/10 Clients & Experience5.1/10 Market PresenceService focus
35% Customer Service Outsourcing80% Phone Support Services65% Other -
$5,000+< $25 / hr250 - 999Sandton, South Africa
Ability to deliver
23/40.017.2/20 Reviews0/10 Clients & Experience5.8/10 Market PresenceService focus
35% Customer Service Outsourcing50% Phone Support Services65% Other -
UndisclosedUndisclosed250 - 999Cape Town, South Africa
Ability to deliver
24/40.016.2/20 Reviews2.6/10 Clients & Experience5.2/10 Market PresenceService focus
25% Customer Service Outsourcing35% Phone Support Services75% Other -
$1,000+< $25 / hr50 - 249Cape Town, South Africa
Ability to deliver
24.8/40.016.2/20 Reviews3.6/10 Clients & Experience5/10 Market PresenceService focus
30% Customer Service Outsourcing25% Phone Support Services70% Other -
Undisclosed< $25 / hr50 - 249Cape Town, South Africa
Ability to deliver
20.6/40.016.6/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
35% Customer Service Outsourcing100% Phone Support Services65% Other -
Undisclosed< $25 / hr50 - 249Stellenbosch, South Africa
Ability to deliver
23/40.016.4/20 Reviews2.1/10 Clients & Experience4.6/10 Market PresenceService focus
30% Customer Service Outsourcing25% Phone Support Services70% Other -
$1,000+< $25 / hr250 - 999Johannesburg, South Africa
Ability to deliver
15.5/40.00/20 Reviews8.9/10 Clients & Experience6.6/10 Market PresenceService focus
40% Customer Service Outsourcing35% Phone Support Services60% Other -
UndisclosedUndisclosed10,000+Umhlanga, South Africa
Ability to deliver
5.9/40.00/20 Reviews0/10 Clients & Experience5.9/10 Market PresenceService focus
25% Customer Service Outsourcing25% Phone Support Services75% Other -
UndisclosedUndisclosed250 - 999Cape Town, South Africa
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
50% Customer Service Outsourcing100% Phone Support Services50% Other -
$1,000+< $25 / hr10,000+Durban, South Africa
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
85% Customer Service Outsourcing25% Phone Support Services15% Other -
$5,000+< $25 / hr50 - 249Johannesburg, South Africa
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
100% Customer Service Outsourcing75% Phone Support Services -
$1,000+< $25 / hr250 - 999Mount Edgecombe, South Africa
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
25% Customer Service Outsourcing25% Phone Support Services75% Other -
UndisclosedUndisclosed50 - 249Durban, South Africa
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
25% Customer Service Outsourcing50% Phone Support Services75% Other -
$10,000+$200 - $300 / hr10 - 49Cape Town, South Africa
Ability to deliver
5.8/40.00/20 Reviews0.6/10 Clients & Experience5.2/10 Market PresenceService focus
33% Customer Service Outsourcing40% Phone Support Services67% Other -
UndisclosedUndisclosed1,000 - 9,999Cape Town, South Africa
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
30% Customer Service Outsourcing100% Phone Support Services70% Other -
UndisclosedUndisclosed2 - 9Cape Town, South Africa
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
35% Customer Service Outsourcing40% Phone Support Services65% Other -
$5,000+$50 - $99 / hr50 - 249Durban, South Africa
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
10% Customer Service Outsourcing35% Phone Support Services90% Other -
UndisclosedUndisclosed10 - 49Cape Town, South Africa
Ability to deliver
1.6/40.01.6/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
30% Customer Service Outsourcing100% Phone Support Services70% Other -
UndisclosedUndisclosed2 - 9Pretoria, South Africa
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Customer Service Outsourcing50% Phone Support Services50% Other -
$1,000+< $25 / hr1,000 - 9,999Sandton, South Africa
Ability to deliver
30.3/40.015.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
30% Customer Service Outsourcing30% Phone Support Services70% Other -
$1,000+< $25 / hr10 - 49Cape Town, South Africa
Ability to deliver
20.6/40.016.6/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
10% Customer Service Outsourcing70% Phone Support Services90% Other
Latest Phone Support Services Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
