Top Phone Support Services in Ukraine
30 Companies
List of the Top Ukraine Customer Service Phone Support Companies
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Helpware CX
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$5,000+< $25 / hr1,000 - 9,999Kyiv, UkraineServices provided
60% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center ServicesFocus Areas
30% Phone Support Services30% Chat Support Services30% Email Support Services +110% Order Processing & TakingSee all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
Reviews mention Exceeds expectations
Clients consistently express that Helpware exceeds expectations in their service delivery. For instance, one client noted that Helpware's team always meets or surpasses their quota for ticket closures, while another described their ability to rapidly scale support and consistently deliver 500 agents per day as remarkable. Additionally, clients praised Helpware for their professionalism, quick onboarding, and effective communication, reinforcing an overall sentiment of satisfaction and appreciation for their partnership.-
Call Center Services for Digital Government Partner
5.0 Jun 6, 2022Ramp up of resources was impressive and exceeded expectations. Helpware needed to deliver 500 agents, so their goal was to always have more than 500 agents trained and available to always meet the goal.
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Call Center Services for Resume Builder Website
5.0 Apr 29, 2021Over the duration of the partnership, our principal metric for measuring customer satisfaction (CSat) improved by 30 points and that had tangible impact on the growth of our business as well. They really exceeded our expectations in that regard.
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BPO for Meditation App Business
5.0 Nov 9, 2020When we first engaged them, we were expecting them to at least perform at 55% net retention, and they’ve exceeded that for two quarters going into their third in the 70% range.
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Call Center Services for Professional Services Company
5.0 Sep 24, 2020They’ve exceeded expectations. Once we agreed to the deal, they had an agent hired in two weeks. Now they’re handling all of my customer support issues.
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Customer Service Team for Lifestyle Brand
5.0 Oct 28, 2019Their quality and attentiveness has exceeded our expectations.
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Industry Experience
Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry AutomotiveWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.Was this helpful?
See All Locations (9)Kyiv, Ukraine
35-39 Hetmana Pavla Skoropadskoho Street
Kyiv, Ukraine 02000401 - 500
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$10,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Services provided
40% Customer Service Outsourcing40% Call Center Services20% Back Office OutsourcingFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingSee all 23 projectsCCIG Group is a Customer Service BPO offering outsourced customer support, call center solutions, and comprehensive customer care outsourcing services. The reviews highlight exceptional flexibility, with 100% of reviewers noting their ability to adapt quickly to changes and meet short-term demands. Their project management and service delivery consistently meet or exceed expectations, with 95% of reviewers expressing satisfaction.
Reviews mention Timely
Overall, client feedback regarding CCIG Group's timeliness is overwhelmingly positive. Clients consistently highlighted that all deliverables were delivered on time, with one client noting that onboarding and recruiting speed exceeded expectations. Another client praised the team's ability to adapt quickly to evolving needs, ensuring timely processing of requests. The proactive communication and responsiveness to client requirements further reinforce their commitment to timely service delivery.-
Call Center & Customer Service Outsourcing for Automotive Company
5.0 Sep 7, 2025I am very satisfied with CCIG's project management approach throughout our partnership. They consistently delivered all project milestones on time and demonstrated exceptional responsiveness to our evolving needs. Their project management was characterized by full cooperation, mutual respect, and a genuine understanding of Stellantis' specific requirements.
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Logistics & Call Center Services for Frozen Dessert Company
5.0 Sep 8, 2025● Timely processing of all requests, ensuring no interruptions in product sales at retail locations ● Strong expertise in logistical processes, resulting in consistently on-time order fulfillment ● High operational continuity across both seasonal deliveries and off-season returns
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Logistics & Call Center Services for Frozen Dessert Company
5.0 Sep 8, 2025During the peak season, the number of consultants is adjusted to match the higher volume of requests, ensuring that all tasks are delivered on time and in line with our expectations.
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Customer Service Outsourcing for Retail Company
4.5 Sep 11, 2025In quarters 1–3, the team of 1–3 consultants handles between few thousands cases per day, while in Q4 the volume doubles. CCIG Group consistently adapts to these fluctuations, ensuring timely delivery, and a focus on both service quality and building positive customer relationships.
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Customer Support Services for Press Distributor
5.0 Sep 15, 2025Their project management was well-organized, and all items were delivered on time. They were responsive to my needs and provided good support throughout.
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Industry Experience
CCIG Group has demonstrated expertise across diverse sectors, notably Insurance, Financial Services, eCommerce, Energy, Retail, and Medical. Clients have praised their efficiency, flexibility, and effective communication, ensuring high service standards. In Insurance, they excelled in customer support operations; in eCommerce, they provided comprehensive technical assistance. Overall sentiment is highly positive, with clients highlighting responsive project management and the capability to adapt to evolving needs across industries.
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Insurance Transportation Supply Chain, Logistics, and Transport Real estate Recreation Other Industry Automotive Food & Beverages Telecommunications Retail Energy & natural resources Beauty & Cosmetics eCommerce Medical Financial servicesWas this helpful?
More responsive than most other service providers
Get in TouchCCIG Group is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
See All Locations (13)Kyiv, Ukraine
20 B Stepana Bandery Avenue
Kyiv, Ukraine 02000151 - 200
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$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Services provided
55% Customer Service Outsourcing35% Call Center Services10% Back Office OutsourcingFocus Areas
50% Phone Support Services25% Order Processing & Taking15% Chat Support Services +110% Email Support ServicesSee all 26 projectsSimply Contact is a Customer Support Outsourcing company specializing in Call Center Solutions, providing services such as multilingual support and back-office management. With a consistent record of high ratings, they achieve substantial improvements in customer satisfaction (20%-45% increase reported) and response times (up to 45% reduction). Clients commend their adaptability and efficiency, with no significant areas for improvement noted across reviews.
Reviews mention Exceptional results
Simply Contact has consistently delivered exceptional results, as evidenced by multiple client testimonials. Clients reported a 25% boost in customer satisfaction and a 35% increase in first contact resolution. Their project management was highlighted as outstanding, with timely delivery and adaptability to client needs. One client noted their expertise in providing specialized support across various channels, while another emphasized their impressive multilingual capabilities, which enhanced customer engagement and satisfaction.-
Inbound Customer Support Services for EdTech Company
5.0 Apr 5, 2024Since engaging Simply Contact for our customer support needs, we've observed a comprehensive improvement in our service metrics: a 25% boost in customer satisfaction, a 35% increase in first contact resolution, and a 40% rise in monthly interaction volumes due to the implementation of a 24/7 support system. Simply Contact's project management was outstanding. They always delivered on time and were very responsive to our needs, quickly adapting their strategies to fit our requirements. Their communication was clear, ensuring we were always up-to-date.
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Customer Service Outsourcing for CRM Consulting Company
5.0 Dec 8, 2023We observed a 40% reduction in response time across all channels, a 30% increase in customer satisfaction scores, and a noticeable decrease in unresolved customer issues. Simply Contact did an excellent job managing our project. They always met deadlines and paid close attention to our requirements. Their amazing customer service team could easily manage different ways of communicating with customers, like phone, email, and social media, and they were consistently good at it.
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Customer Service Outsourcing for Authentication Solutions Co
5.0 Oct 18, 2023The collaboration with Simply Contact led to a significant improvement in our customer service metrics. We achieved a 45% reduction in response times and a 30% increase in customer satisfaction scores. The analytics provided by Simply Contact allowed us to identify areas for improvement and implement strategic changes, driving continuous enhancement in service quality. Simply Contact showcased outstanding project management throughout our collaboration.
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Customer Service Outsourcing for Data Analytics Company
5.0 Oct 16, 2023With Simply Contact's expertise, we witnessed a 35% uptick in positive customer feedback on our live chat and social media channels. Additionally, the multilingual support led to a broader customer reach, enhancing our brand's global presence. Simply Contact exhibited exemplary project management skills. They were punctual, adaptive, and highly responsive to our specific needs and feedback, ensuring a customized and effective service delivery.
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Industry Experience
Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
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Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services TelecommunicationsWas this helpful?
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This provider is fluent in 11 languages:
- English
- Spanish
- Arabic
- Russian
- German
- French
- Italian
- Polish
- Ukrainian
- Romanian
- Dutch
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See All Locations (6)Dnipro, Ukraine
Viacheslava Lypynskoho St, 4
Dnipro, Ukraine 4900031 - 40
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$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Services provided
65% Customer Service Outsourcing15% Back Office Outsourcing15% Call Center Services +15% Sales OutsourcingFocus Areas
20% Phone Support Services30% Chat Support Services30% Email Support Services +120% Order Processing & TakingSee all 47 projectsEverHelp is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Their reviews highlight exceptional multilingual support, proactive problem-solving, and significant improvements in response times, with many clients noting enhanced customer satisfaction and efficiency. Approximately 100% of reviewers praised their responsiveness and operational adaptability, while over 80% cited EverHelp's cost-effectiveness and value for money.
Reviews mention High-quality work
Clients consistently praised EverHelp for delivering high-quality work, noting their impressive flexibility and speed in assembling a dedicated team. The VP of Grubhub highlighted that EverHelp's support significantly improved response times and reduced negative reviews, resulting in enhanced customer satisfaction. Their exemplary project management ensured timely delivery of tasks, exceeding expectations and providing reliable service. Overall, clients reported an excellent experience, emphasizing the value received from EverHelp's professional and effective approach.-
Back Office Outsourcing for Design Agency
5.0 Aug 26, 2024EverHelp showed exceptional project management. They completed the work on time and were very attentive to our needs, providing quick and effective responses to all our questions. They were able to execute complex tasks accurately and in a timely manner.
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Customer Support Services for App Dev Company
5.0 Jun 17, 2024We were impressed to see amazing FRT which we couldn't achieve without the EverHelp team. Aside from the hard work that was done, the EverHelp team are just pleasant people. They have an easy-going process combined with high proficiency.
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Customer Support & Sales Outreach for Food Delivery Co
5.0 May 14, 2025EverHelp consistently delivered high-quality support, handled complex issues well, and followed our workflows perfectly. Their team felt like an extension of ours, always reliable and professional. Our overall experience with EverHelp has been excellent. They helped us solve real challenges, were easy to work with, and consistently delivered great results.
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4 of 4 reviews are 5 stars4 new reviews for Customer Service Outsourcing servicesLess than $10,000 avg. project costRead 4 Recent ReviewsReviewed 4 times in the past 6 months
In the past six months, client feedback for EverHelp has been overwhelmingly positive, highlighting their effective multilingual support and structured project management. Notably, one client reported a 40% reduction in unresolved tickets and improved customer satisfaction during peak periods, while another saw response times drop to under one minute. Clients praised EverHelp's adaptability and proactive problem-solving, although a few noted initial challenges with complex scenarios. Overall, EverHelp is recognized for enhancing customer support efficiency and communication.Was this helpful?
24 of 24 Customer Service Outsourcing reviews are 5 stars7 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 24 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Back Office Outsourcing for Fitness Apparel Company
5.0 — EverHelp provided customer support services for a fitness apparel company. The team built and managed a support team across email, in-app chat, and social media channels, and handled payment Read moreWas this helpful?
See All Locations (2)Kyiv, Ukraine
Kyrylivska Street 40
Kyiv, Ukraine 02000251 - 300
+380990060342
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$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Services provided
50% Customer Service Outsourcing25% Back Office Outsourcing15% Call Center Services +110% HR OutsourcingFocus Areas
30% Phone Support Services30% Chat Support Services30% Email Support Services +110% Order Processing & TakingSee all 40 projectsLimTC is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Feedback highlights a 25% increase in customer satisfaction and a 30% decrease in response times, with 100% of reviews emphasizing their alignment with company values and cost-effectiveness. LimTC’s commitment to understanding client businesses and exceeding expectations in customer service is consistently praised.
Industry Experience
LimTC has demonstrated extensive expertise in the software, IT services, eCommerce, and education industries, receiving positive feedback for enhancing operational efficiency and customer satisfaction. Clients noted significant improvements in lead generation, customer support, and overall productivity, with measurable outcomes like increased NPS scores and reduced onboarding times. Their strengths include proactive integration into existing workflows and exceptional project management, making them a strong fit for businesses seeking reliable outsourcing solutions in these sectors.
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Information technology eCommerce IT Services Business services Advertising & marketing Education Financial services Real estate SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight LimTC's competitive pricing and strong value for money, noting that their budget-friendly rates align with the quality of service provided. One client emphasized that LimTC's pricing fit their budget while delivering great value, and another mentioned that despite initial concerns about costs, the ROI proved worthwhile. Overall, sentiment regarding cost-effectiveness is positive, with multiple reviews pointing to significant improvements and measurable outcomes that justify the investment.Was this helpful?
More responsive than most other service providers
Get in TouchLimTC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Services provided
20% Customer Service Outsourcing30% Call Center Services20% Corporate Training & Coaching +215% HR Outsourcing15% IT Managed ServicesFocus Areas
67% Phone Support Services33% Order Processing & TakingSee all 3 projectsGlobal Bilgi is a call center service provider that offers comprehensive customer support, telesales, and business process outsourcing. The company is praised for its professionalism, effective project management, and ability to meet KPIs, with an impressive NPS score of 70%. Approximately 67% of reviewers highlight Global Bilgi's business-oriented approach and adaptability, though some cite high pricing as an area for improvement.
Reviews mention Proactive
Clients express high satisfaction with Global Bilgi's proactive approach, noting their consistent communication regarding project developments and challenges. One client highlighted that Global Bilgi always informs them of any issues promptly, ensuring transparency and adherence to timelines. Their ability to adapt quickly to changes and their commitment to meeting targets were also praised, with a specific mention of exceeding revenue targets by 20% despite external challenges. Overall, the sentiment reflects confidence in Global Bilgi's proactive management and service delivery.-
Telesales & Customer Service for Telecommunications Company
5.0 Apr 7, 2021Global Bilgi meets the deadlines. If an external issue comes up and we need to change our terms and conditions, they inform us proactively and try to adhere to the timelines anyway. There has not been any situation where we discovered something they didn’t inform us about.
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Industry Experience
Global Bilgi has demonstrated expertise primarily in the Consumer Products and Telecommunications industries. Clients appreciate their business-oriented approach, professionalism, and ability to consistently meet KPIs. Feedback highlights their effectiveness in customer support and outsourced services, with significant measurable outcomes such as high customer satisfaction and revenue growth. Overall, sentiment is highly positive, indicating Global Bilgi is well-suited for organizations seeking comprehensive customer service and process management in these sectors.
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Consumer Products TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Global Bilgi's pricing as higher than competitors, yet they consistently emphasize the value derived from their services. One client noted an annual investment of approximately $360,000, highlighting good results and professionalism. Another client praised their competitive combination of price, service quality, and transparency, asserting that these factors significantly contribute to meeting their targets. Overall, sentiment leans towards recognizing the company's high cost as justified by the quality and effectiveness of their solutions.Was this helpful?
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$10,000+< $25 / hr50 - 249Stari Bohorodchany, Ukraine
Services provided
50% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +110% Sales OutsourcingFocus Areas
27% Phone Support Services27% Chat Support Services27% Email Support Services +119% Order Processing & TakingSee all 9 projectsGotYourBack Support is a Customer Support Outsourcing company that excels in providing remote customer care services. With 100% positive feedback, clients praise their ability to maintain high Customer Satisfaction (CSAT) scores and align with brand values. Their efficiency and responsiveness, particularly in handling customer inquiries and issues, make them a reliable partner for Customer Service BPO needs.
Reviews mention Collaborative
The feedback regarding collaboration with GotYourBack Support is overwhelmingly positive. Clients noted a seamless and transparent workflow, facilitated by constructive daily feedback and effective communication between teams. One client highlighted the quick setup process and the team’s willingness to adapt to partner needs, emphasizing their ambition and enthusiasm. Overall, the sentiment reflects satisfaction with the collaborative approach, contributing to successful project outcomes and potential for partnership expansion.-
BPO Services for Cybersecurity Company
5.0 Mar 24, 2021Since the very beginning, the process was set up in a proper way and the workflow is transparent between teams, which leads to fast execution. GotYourBack team is very collaborative and they learn quickly. The setup process was very smooth and easy for us, GotYourBack, and the partner.
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2 of 2 reviews are 5 stars2 new reviews for Customer Service Outsourcing servicesLess than $10,000 avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
In the last six months, client feedback for GotYourBack Support has been overwhelmingly positive. Reviewers highlighted their strong performance in maintaining high Customer Satisfaction (CSAT) scores and efficient handling of customer inquiries. Both Boom Beauty and Zipify praised the team's professionalism, timely responses, and alignment with brand values. Clients noted significant cost reductions in support without sacrificing quality, with no areas for improvement identified, underscoring their satisfaction with the services provided.Was this helpful?
Industry Experience
GotYourBack Support has demonstrated expertise across various industries, including eCommerce, Software, Gaming, IT Services, and Beauty. Clients commend their responsiveness, professionalism, and ability to maintain high customer satisfaction scores. In eCommerce and Beauty, they excelled in managing customer inquiries and support systems, while in Software and IT Services, their impact on operational efficiency and sales processes was noteworthy. Overall, sentiment is overwhelmingly positive, indicating strong alignment with diverse industry needs.
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Software Gaming IT Services eCommerce BeautyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight GotYourBack Support's excellent value for money, noting that their pricing aligns well with project budgets while delivering high-quality service. For instance, the CMO of Gismart mentioned that their selection was influenced by 'great value for cost', while the COO of Zipify emphasized consistent high CSAT scores and reduced support costs. Overall, feedback reflects strong satisfaction with the company's pricing relative to the quality of service provided.Was this helpful?
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Services provided
20% Customer Service Outsourcing40% Back Office Outsourcing25% Call Center Services +115% Sales OutsourcingFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingSee all 6 projectsIntellink is a versatile service provider specializing in customer support and data annotation. The company has received overwhelmingly positive feedback, with approximately 95% of reviewers highlighting their efficiency, responsiveness, and cost-effectiveness. Clients consistently praise Intellink's ability to deliver high-quality services promptly, with several noting their adeptness in handling tasks without delay, supporting both small projects and broader operational needs.
Reviews mention Accessible
The overall sentiment regarding Intellink's accessibility is highly positive. Clients commend the company's commitment to providing continuous support, with one client noting that Intellink's operators were available 24/7 and effectively addressed client needs. Feedback highlights the high satisfaction with the customer service's availability and the efficiency in handling support tasks. However, some clients expressed a desire for support in local Eastern European languages, which was not available at the time.-
BPO Services for Renewable Energy Company
5.0 Jul 15, 2021Intellink is connected to Adverio and the clients 24/7. Initial training of two weeks was done with the full engagement of the Intellink’s operators and a project manager. With the project ongoing they address our experts on a case-by-case basis with mail or calls, when deeper expertise in the field (chemistry, engineering etc.) is required by clients.
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Industry Experience
Intellink has demonstrated notable expertise across various industries, including IT Services, Chemicals & Biotechnology, Pharmaceuticals, Healthcare, and Research. Their strengths lie in customer support, data annotation, and operational efficiency, enhancing client satisfaction and project outcomes. Overall, feedback highlights their responsiveness, effective communication, and ability to adapt to project needs, making them a strong candidate for businesses seeking support in these sectors.
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IT Services Chemicals & Biotechnology Pharmaceuticals Healthcare ResearchWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Intellink is frequently praised for providing effective services at competitive prices. Clients have noted significant savings, such as a 50% reduction in personnel costs compared to in-house hiring. Feedback highlights the company's capability to deliver high-quality results promptly and efficiently, which adds substantial value to their offerings. Overall, clients express satisfaction with the cost-to-value ratio, indicating that Intellink is a cost-effective choice for outsourcing support services.Was this helpful?
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Undisclosed< $25 / hr10 - 49Kharkiv, Ukraine
Services provided
15% Customer Service Outsourcing15% Accounting15% Back Office Outsourcing +415% Blockchain15% Call Center Services15% IT Strategy Consulting10% RecruitingFocus Areas
100% Phone Support ServicesSee all 2 projectsMoveUp Solutions is a versatile agency specializing in customer support outsourcing and website development. With 100% positive feedback, clients praise their quick adaptability, proactive suggestions, and effective global communication. Their attention to detail and high-level service significantly contribute to client success and global expansion.
Industry Experience
MoveUp Solutions has received positive feedback across the Advertising & Marketing and Education industries. Clients praised their effective customer support and adaptability in marketing campaigns. In the education sector, they facilitated international presence and website development, demonstrating strong communication and web design skills. Overall, the sentiment highlights MoveUp's expertise in enhancing global outreach and operational efficiency, making them a suitable partner for organizations seeking growth in these areas.
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Advertising & marketing EducationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed high satisfaction with MoveUp Solutions' cost-effectiveness and overall value. One reviewer noted their 'great final proposal' and effective partnership, highlighting their quick adjustments and valuable suggestions. Another client praised their responsiveness and the impact of their services on expanding global presence. Overall, feedback indicates that MoveUp Solutions provides a high return on investment, with no reported areas for improvement regarding cost or service quality.Was this helpful?
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See All Locations (2)Kharkiv, Ukraine
Alchevskih
Kharkiv, Ukraine 6100010 - 15
+38 066 922 8895
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$5,000+< $25 / hr10 - 49L'viv, Ukraine
Services provided
10% Customer Service Outsourcing30% IT Staff Augmentation10% Back Office Outsourcing +510% Call Center Services10% Finance & Accounting Outsourcing (FAO)10% HR Consulting10% IT Managed Services10% IT Strategy ConsultingFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingSee all 6 projectsUkrany provides Customer Support Outsourcing and Call Center Outsourcing services, assisting companies in recruiting additional staff for both temporary and long-term needs. Reviewers consistently highlight Ukrany's efficiency, reliability, and quality of staff, as well as their effective project management and responsive communication.
Reviews mention Timely
Overall, clients expressed a positive sentiment regarding the timeliness of Ukrany's services. One client noted that after filling out their recruitment specification, Ukrany began sending CVs within days, leading to the hiring of three dispatchers in approximately two weeks. Additionally, feedback highlighted a fast turnaround and prompt responses to inquiries, indicating a high level of efficiency and reliability in their communication and service delivery.-
Human Resources Services for Trucking Dispatch Service Co
5.0 Aug 9, 2022Easy to work with. No hidden fees. Fast turnaround. All questions were answered on time.
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Industry Experience
Ukrany has demonstrated expertise across several industries, notably Human Resources, Logistics & Supply Chain, Design, and Arts & Entertainment. Clients praise their responsiveness, professionalism, and ability to source high-quality talent quickly. In the Human Resources sector, they excel in EOR services, while in Logistics, they are recognized for efficient recruitment solutions. The Design industry appreciates their expansive creative network, and in Arts & Entertainment, their ability to find specialized talent is highly valued. Overall, sentiment across industries is overwhelmingly positive, making them a strong candidate for projects in these fields.
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Human Resources Logistics & Supply Chain Design Arts, entertainment & musicWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally express high satisfaction with Ukrany's cost and value for money, emphasizing transparency and no hidden fees. One client noted the 'fast turnaround' and 'good response time,' while another highlighted the 'excellent level of service' and 'professionalism.' Overall, feedback indicates that Ukrany provides competitive pricing for quality services, with clients appreciating the partnership approach and the efficiency of their operations.Was this helpful?
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$10,000+< $25 / hr50 - 249Kyiv, Ukraine
Services provided
20% Customer Service Outsourcing25% Content Moderation Services20% Application Management & Support +315% Data Annotation Services10% Application Testing10% TranslationFocus Areas
15% Phone Support Services50% Chat Support Services35% Email Support ServicesSee all 3 projectsContio.tech is a customer support outsourcing firm specializing in multilingual customer service, content moderation, and compliance solutions. The company is highly praised for its commitment to quality, responsiveness, and efficient project management, with 100% of reviewers highlighting its adaptability and expertise. Notably, 98% compliance with industry standards and a 20% increase in customer satisfaction underscore Contio.tech's effectiveness in enhancing customer service BPO solutions.
Reviews mention High-quality work
Contio.tech consistently received high praise for delivering quality work. Clients noted a 98% accuracy rate in IP documentation reviews and a 20% increase in customer satisfaction scores due to enhanced support services. Their commitment to quality was highlighted through rigorous training programs and effective project management, with all milestones met on time. Clients appreciated their adaptability to specific needs and their capability to maintain high standards, demonstrating overall satisfaction with the quality of work provided.-
Bilingual Customer Support Services for Research Company
5.0 Sep 6, 2024The project management for the collaboration between Contio.tech and us has been efficient and highly organized. All deliverables have been consistently met on time, with Contio.tech demonstrating a strong commitment to deadlines and quality standards. Contio.tech's responsiveness to our needs has been excellent. They have maintained open lines of communication and adapted quickly to any changes or additional requests, ensuring the project ran smoothly.
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Content Monitoring for Intellectual Property Boutique
5.0 Aug 7, 2024Contio.tech successfully delivered all project milestones in a timely manner, consistently meeting our expectations. Contio.tech's team has been always responsive to our changing needs, providing tailored solutions and prompt adjustments to ensure that our specific requirements have been fully addressed through the project. The team's commitment to quality, their expertise in content review and data protection, ensured that high standards have been consistently met.
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3 of 3 Customer Service Outsourcing reviews are 5 stars3 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Bilingual Customer Support Services for Research Company
5.0 — Contio.tech provides bilingual customer support services for a research company. Their resources handle queries in Spanish and English, manage all incoming emails and phone calls, and implement QC Read moreWas this helpful?
Industry Experience
Contio.tech has demonstrated expertise across various industries, including Research, Telecommunications, and Legal. In the Research sector, they enhanced bilingual customer support, achieving a 20% increase in satisfaction. For Telecommunications, they provided multilingual support and compliance solutions, resulting in a 15% user satisfaction rise. In the Legal field, their content review services led to a 98% accuracy rate and improved operational efficiency. Overall, client feedback reflects Contio.tech's commitment to quality, responsiveness, and effective project management across these industries.
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Research Telecommunications LegalWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently praised Contio.tech for providing good value for money, with feedback highlighting that their pricing fits within budget constraints and offers excellent service quality. One client noted a 30% reduction in costs per case compared to traditional support, while another emphasized a 15% increase in user satisfaction due to enhanced multilingual support. Overall, the sentiment reflects a strong appreciation for the balance of cost and quality in their services.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Kyiv, Ukraine
Services provided
25% Customer Service Outsourcing50% Call Center Services25% Sales OutsourcingFocus Areas
100% Phone Support ServicesECall Call Center, an answering service, was founded in 2005. The team specializes in Call Center Services and Sales Outsourcing.
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$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Services provided
30% Customer Service Outsourcing70% Call Center ServicesFocus Areas
100% Phone Support ServicesAdelina BPO is a large call center located in Kyiv, Ukraine and Minsk, Belarus. The team focuses on Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249Chervonohrad, Ukraine
Services provided
35% Customer Service Outsourcing45% Call Center Services20% Sales OutsourcingFocus Areas
100% Phone Support ServicesGraf Call Center is a midsize answering service company established in 2008. Their team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Dnipro, Ukraine
Services provided
35% Customer Service Outsourcing21% Back Office Outsourcing20% IT Managed Services +214% Call Center Services10% IT Staff AugmentationFocus Areas
50% Phone Support Services20% Chat Support Services20% Email Support Services +110% Order Processing & TakingShift-Arts, a Customer Service Outsourcing company, was founded in 2015. The small team offers Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Kyiv, Ukraine
Services provided
10% Customer Service Outsourcing10% Blockchain Marketing10% Call Center Services +710% Cybersecurity10% Direct Marketing10% Ecommerce Marketing10% Email Marketing10% IT Managed Services10% Other Marketing10% Robotics Process AutomationFocus Areas
50% Phone Support Services50% Order Processing & TakingSee all 2 projectsBSG offers development and marketplace services, specializing in refining product visions and growth strategies. The reviews highlight BSG's proficiency, timely project completion, and effective communication and project management. Clients appreciate BSG's flexibility, industry experience, and willingness to go the extra mile, with no significant areas for improvement noted.
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Services provided
25% Customer Service Outsourcing40% IT Managed Services15% Call Center Services +210% Back Office Outsourcing10% Sales OutsourcingFocus Areas
41% Phone Support Services42% Order Processing & Taking17% Email Support ServicesEnergeticHub is an IT managed services company founded in 2020. The midsize team focuses on IT managed services and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Services provided
30% Customer Service Outsourcing70% Call Center ServicesFocus Areas
67% Phone Support Services33% Order Processing & TakingSee all 8 projectsA.R.C.E. Contact Center is a customer service BPO company specializing in call center solutions and customer support outsourcing. Reviews highlight their professionalism, timely responses, and effective communication, with clients noting their expertise and dedication. Both reviewers appreciated the multilingual services and project management efficiency, with 100% positive feedback on their commitment to meeting contractual goals.
Reviews mention Communicative
Clients have expressed a positive sentiment regarding A.R.C.E. Call Center's communication, highlighting 'good communication and quick feedback' as key strengths. One client noted the company's ability to provide 'timely support,' which contributed to a successful collaboration. Overall, the feedback indicates that A.R.C.E. is highly communicative and responsive to client needs, enhancing the project's effectiveness.-
Call Center Services for IT Services Company
5.0 Mar 9, 2023There was good communication and quick feedback. A.R.C.E. Call Center offers cost-effective services and provides timely support. The primary form of communication with A.R.C.E. Call Center was through virtual meetings.
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2 of 2 Customer Service Outsourcing reviews are 5 stars$50,000 – $199,999 avg. project costRead 2 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Support for Gas Station Brand
5.0 — A.R.C.E. Contact Center has been hired by a gas station brand for customer service support. They handle inbound and outbound calls and process requests received via SMS, chat, mobile app, and social Read moreWas this helpful?
Industry Experience
A.R.C.E. Contact Center demonstrates strong expertise across diverse industries, including Gaming, IT Services, Financial Services, and Transportation. Clients appreciate their multilingual support, reliability, and flexibility, particularly in high-pressure situations like the pandemic and geopolitical crises. Positive feedback highlights their ability to fulfill complex project requirements, achieve high KPIs, and maintain timely communication. Potential clients in these sectors can expect a dedicated partner with a proven track record of delivering quality customer support and tailored solutions.
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Gaming IT Services Financial services TransportationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently noted A.R.C.E. Contact Center's cost-effectiveness and value for money. One CEO highlighted their pricing as aligning well with budget constraints, describing their services as 'good value for cost.' A project manager from BlaBlaCar emphasized that A.R.C.E.'s proposal was the most appealing after a market analysis. Overall, feedback reflects a strong sentiment regarding their competitive pricing coupled with high-quality service delivery.Was this helpful?
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UndisclosedUndisclosed50 - 249Kyiv, Ukraine
Services provided
15% Customer Service Outsourcing20% Back Office Outsourcing15% IT Staff Augmentation +610% Call Center Services10% HR Consulting10% IT Managed Services10% Market Research5% Other IT Consulting and SI5% Other MarketingFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingBased in Kyiv, Ukraine, Mobilunity BPO is a Back Office Outsourcing company. Launched in 2010, the team provides Back Office Outsourcing and IT staff augmentation.
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Services provided
10% Customer Service Outsourcing50% Call Center Services10% Direct Marketing +310% Event Marketing10% Market Research10% Public RelationsFocus Areas
100% Phone Support ServicesCATI call center is an answering service company. Launched in 2011, the team offers Call Center Services and Event Marketing. The company is in Kyiv, Ukraine and Monks Risborough, England.
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$1,000+< $25 / hr50 - 249Kharkiv, Ukraine
Services provided
10% Customer Service Outsourcing60% Call Center Services30% Sales OutsourcingFocus Areas
67% Phone Support Services33% Order Processing & TakingOnlineMarket is a phone answering service. Headquartered in Kharkiv, Ukraine and Poltava, Ukraine, the company specializes in Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249Kharkiv, Ukraine
Services provided
10% Customer Service Outsourcing45% Call Center Services45% Sales OutsourcingFocus Areas
100% Phone Support ServicesEstablished in 2010, Well Tell is an answering service. In Kharkiv, Ukraine, the team provides Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr2 - 9Ivano-Frankivs'k, Ukraine
Services provided
50% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +110% Sales OutsourcingFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingAmevalue is a Customer Service Outsourcing company. They are based in Ivano-Frankivs'k, Ukraine. Their team focuses on Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Services provided
25% Customer Service Outsourcing25% Back Office Outsourcing25% Call Center Services +125% Sales OutsourcingFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingSee all 1 projectsZenko Group is a European outsourcing contact center with over 11 years of experience providing tailored customer support and business process outsourcing solutions for clients across the US,
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$5,000+$25 - $49 / hr50 - 249Uzhhorod, Ukraine
Services provided
20% Customer Service Outsourcing20% IT Staff Augmentation15% Web Development +610% Custom Software Development10% IT Strategy Consulting10% Low/No Code Development5% AI Development5% E-Commerce Development5% Mobile App DevelopmentFocus Areas
10% Phone Support Services30% Chat Support Services30% Email Support Services +130% Order Processing & TakingCodifire, a midsize IT staff augmentation company, is located in Deventer, Netherlands and Uzhhorod, Ukraine. The team provides IT staff augmentation and Customer Service Outsourcing.
Read moreSee All Locations (3)Uzhhorod, Ukraine
5 L'va Tolstoho Street
Uzhhorod, Ukraine 8800016 - 20
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UndisclosedUndisclosed50 - 249L'viv, Ukraine
Services provided
20% Customer Service Outsourcing40% Call Center Services20% Back Office Outsourcing +120% Sales OutsourcingFocus Areas
60% Phone Support Services20% Chat Support Services20% Email Support ServicesMSV Multicall is a telephone answering service. The L'viv, Ukraine-based company was launched in 2004. Their services include Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr10 - 49Kyiv, Ukraine
Services provided
25% Customer Service Outsourcing25% Application Management & Support25% Content Marketing +215% Call Center Services10% Social Media MarketingFocus Areas
15% Phone Support Services50% Chat Support Services25% Email Support Services +110% Order Processing & TakingIn Kyiv, Ukraine and Kyiv, Ukraine, Adapter is a small Content Marketing company. Their services include Content Marketing and Application Management & Support.
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UndisclosedUndisclosed10 - 49L'viv, Ukraine
Services provided
30% Customer Service Outsourcing70% Call Center ServicesFocus Areas
20% Phone Support Services60% Chat Support Services20% Email Support ServicesCSL - Customer Support Lviv is a small call center in L'viv, Ukraine. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999L'viv, Ukraine
Services provided
13% Customer Service Outsourcing37% Call Center Services25% Back Office Outsourcing +213% HR Outsourcing12% RecruitingFocus Areas
100% Phone Support ServicesSee all 1 projectsMulti-lingual contact centre services for the Nordic, European, Russian and English speaking markets. Runway is a multi-lingual BPO partner. Our mission is to assist our clients in achieving
Read moreSee All Locations (5)L'viv, Ukraine
б, Horodotska St, 226, Lviv Oblast, Ukraina,
L'viv, Ukraine 7900041 - 49
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$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Services provided
30% Customer Service Outsourcing30% Call Center Services15% IT Managed Services +310% Back Office Outsourcing10% Staffing5% Recruitment Process OutsourcingFocus Areas
83% Phone Support Services17% Order Processing & TakingEuroanswer is a telephone answering service. Their team is based in București, Romania and Skopje, North Macedonia and provides Call Center Services and Customer Service Outsourcing.
Read moreSee All Locations (4)Kyiv, Ukraine
21 Tatarska Street
Kyiv, Ukraine 041071
+40 317 305 000
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Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
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- Market presence and reputation in the industry
List of the Top 9 Ukraine Customer Service Phone Support Companies
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$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing30% Phone Support Services50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing50% Phone Support Services45% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
30.9/40.015.6/20 Reviews5.7/10 Clients & Experience9.6/10 Market PresenceService focus
20% Customer Service Outsourcing67% Phone Support Services80% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
27.9/40.020/20 Reviews1.4/10 Clients & Experience6.5/10 Market PresenceService focus
65% Customer Service Outsourcing20% Phone Support Services35% Other -
$10,000+< $25 / hr50 - 249Stari Bohorodchany, Ukraine
Ability to deliver
29.2/40.016.8/20 Reviews7.2/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing27% Phone Support Services50% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
30.5/40.016.2/20 Reviews9.7/10 Clients & Experience4.6/10 Market PresenceService focus
20% Customer Service Outsourcing25% Phone Support Services80% Other -
Undisclosed< $25 / hr10 - 49Kharkiv, Ukraine
Ability to deliver
23.5/40.016.2/20 Reviews2.4/10 Clients & Experience4.9/10 Market PresenceService focus
15% Customer Service Outsourcing100% Phone Support Services85% Other -
$5,000+< $25 / hr10 - 49L'viv, Ukraine
Ability to deliver
26.1/40.016.2/20 Reviews4.8/10 Clients & Experience5.2/10 Market PresenceService focus
10% Customer Service Outsourcing25% Phone Support Services90% Other -
$10,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
23/40.016.8/20 Reviews2.2/10 Clients & Experience4/10 Market PresenceService focus
20% Customer Service Outsourcing15% Phone Support Services80% Other -
UndisclosedUndisclosed1,000 - 9,999Kyiv, Ukraine
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
25% Customer Service Outsourcing100% Phone Support Services75% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
30% Customer Service Outsourcing100% Phone Support Services70% Other -
Undisclosed< $25 / hr50 - 249Chervonohrad, Ukraine
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
35% Customer Service Outsourcing100% Phone Support Services65% Other -
$1,000+< $25 / hr10 - 49Dnipro, Ukraine
Ability to deliver
5.2/40.00/20 Reviews0.6/10 Clients & Experience4.6/10 Market PresenceService focus
35% Customer Service Outsourcing50% Phone Support Services65% Other -
UndisclosedUndisclosed50 - 249Kyiv, Ukraine
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
10% Customer Service Outsourcing50% Phone Support Services90% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
25% Customer Service Outsourcing41% Phone Support Services75% Other -
$1,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
30% Customer Service Outsourcing67% Phone Support Services70% Other -
UndisclosedUndisclosed50 - 249Kyiv, Ukraine
Ability to deliver
7.8/40.00/20 Reviews0.7/10 Clients & Experience7.1/10 Market PresenceService focus
15% Customer Service Outsourcing25% Phone Support Services85% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other -
$1,000+< $25 / hr50 - 249Kharkiv, Ukraine
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
10% Customer Service Outsourcing67% Phone Support Services90% Other -
$1,000+< $25 / hr50 - 249Kharkiv, Ukraine
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other -
$1,000+< $25 / hr2 - 9Ivano-Frankivs'k, Ukraine
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
50% Customer Service Outsourcing25% Phone Support Services50% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
25% Customer Service Outsourcing25% Phone Support Services75% Other -
$5,000+$25 - $49 / hr50 - 249Uzhhorod, Ukraine
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
20% Customer Service Outsourcing10% Phone Support Services80% Other -
UndisclosedUndisclosed50 - 249L'viv, Ukraine
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing60% Phone Support Services80% Other
Latest Phone Support Services Articles
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How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Guide to Call Center Outsourcing
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
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