Leave a Review For Providers 0 0
  • Post a Project
Home Call Centers Order Processing Phone Support Services Romania Bucharest

Top Phone Support Services in Bucharest

Ratings Updated: June 21, 2026
We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

5 Leaders 7 Contenders

Get Matched

12 Companies

Country: Romania
City: Bucharest
Customer Service Outsourcing: Phone Support Services

List of the Top Bucharest Customer Service Phone Support Companies

  • Valoris Center Logotype

    4.9 15 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    250 - 999
    București, Romania

    Services provided

    20% Customer Service Outsourcing
    50% Call Center Services
    15% Back Office Outsourcing +1
    15% CRM Consulting and SI

    Focus Areas

    60% Phone Support Services
    15% Chat Support Services
    15% Email Support Services +1
    10% Order Processing & Taking

    Valoris Center is a customer service BPO company offering comprehensive call center solutions, including customer support outsourcing and technical support. Reviews indicate high satisfaction, with an 80% success rate in new customer campaigns and a 92% customer satisfaction rating. Clients commend their responsiveness, adherence to timelines, and alignment with company values, though some noted areas for improvement, such as personnel turnover.

    See all 15 projects

    Reviews mention Unique expertise

    Clients have highlighted Valoris Center's unique expertise in customer service operations, particularly in the financial sector. One executive noted their professional approach and reliability as key factors in their selection. The company's rapid development in offering ancillary services like CRM and IT support was recognized as a significant advantage. Overall, feedback reflects a strong sentiment towards Valoris's capability to adapt and deliver high-quality service, with a customer satisfaction score exceeding 90%.
    • Customer Service for Financial Brand
      5.0 Jan 27, 2022

      Valoris developed at a fast pace in the last years and has many side services such as CRM, IT, and employees development programs, which translate as direct benefits for us.

      Read Full Review
    Read All Reviews
    3 of 4 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Retail Company

    5.0 — Valoris Center provided call center services for a retail company. The team managed customer inquiries and issues via phone and email and supported the client's e-commerce platform and order Read more
    Read 4 Reviews

    View projects from:

    Romania (8) Austria (1) Croatia (1) Italy (1) Russia (1)

    This provider is fluent in 12 languages:

    • English
    • Spanish
    • Russian
    • German
    • French
    • Italian
    • Romanian
    • Serbian
    • Slovenian
    • Bulgarian
    • Dutch
    • Polish

    Review Rating from Clients

    4.9/5.0

    Quality

    4.9

    Schedule

    4.9

    Cost

    4.7

    Willing to Refer

    4.9

    Romanian companies value Valoris Center’s tailored solutions in customer engagement, lead management, and back-office support. Their proactive approach, quick ramp-up, and consistent performance improvements make them a trusted partner for complex, multi-channel projects.
    Read Local Reviews
    View Profile Visit Website
  • Mercatus Logotype

    4.8 23 reviews
    Verified
    $5,000+
    < $25 / hr
    50 - 249
    București, Romania

    Services provided

    50% Customer Service Outsourcing
    20% Sales Outsourcing
    10% Back Office Outsourcing +2
    10% Call Center Services
    10% IT Staff Augmentation

    Focus Areas

    28% Phone Support Services
    41% Chat Support Services
    31% Email Support Services

    Mercatus is a lead generation and B2B outreach company that excels in creating structured and tailored campaigns for various industries. They are praised for their professionalism, effective project management, and ability to deliver results, with over 85% of reviews highlighting their strong communication and responsiveness. Approximately 90% of reviewers appreciated their ability to meet predefined goals, though some noted areas for improvement in market-specific outreach strategies.

    See all 23 projects
    1 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent feedback highlights Mercatus's effective lead generation strategies, particularly in the e-commerce sector. Clients praised their structured approach, achieving an impressive 89% meeting acceptance rate and consistently organizing eight meetings per month. The team's ability to tailor outreach and engage with high-level decision-makers was also noted. Overall sentiment is highly positive, with clients expressing satisfaction with the professionalism and results delivered, and no areas for improvement were identified.
    Read 1 Recent Review

    Industry Experience

    Mercatus has demonstrated significant expertise in lead generation and marketing across various industries, including eCommerce, Information Technology, Manufacturing, Retail, and Financial Services. Clients highlight their strengths in targeting high-value prospects, effective communication, and project management. Overall sentiment reflects satisfaction with their results, especially in eCommerce and IT, while some feedback suggests improvements for specific market outreach. Organizations seeking reliable lead generation and outreach services, particularly in technology and retail sectors, may find Mercatus a suitable partner.

    Read All Reviews

    Select Industry to see insights

    Financial services Information technology Consulting IT Services Engineering Retail Software Consumer Products Construction Manufacturing Human Resources eCommerce

    București, Romania

    Calea Mosilor 25
    București, Romania 030167

    10 - 15

    +359 888 290 100

    See All Locations (2)

    Review Rating from Clients

    5.0/5.0

    Quality

    5.0

    Schedule

    5.0

    Cost

    5.0

    Willing to Refer

    5.0

    Based in Romania, Mercatus is recognized for delivering responsive, well-organized customer support services to Romanian clients expanding into Bulgaria. Their team’s involvement and problem-solving skills improve online customer engagement and satisfaction.
    Read Local Reviews
    View Profile Visit Website
  • TDCX Logotype

    4.8 12 reviews
    Verified
    $100,000+
    Undisclosed
    10,000+
    București, Romania

    Services provided

    50% Customer Service Outsourcing
    20% Sales Outsourcing
    10% Business Consulting +2
    10% Call Center Services
    10% Content Moderation Services

    Focus Areas

    33% Phone Support Services
    40% Email Support Services
    27% Chat Support Services

    TDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.

    See all 12 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service, Security & Risk Assessment for Fintech Co

    5.0 — TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service Read more
    Read 1 Review

    Industry Experience

    TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.

    Read All Reviews

    Select Industry to see insights

    Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

    View projects from:

    Singapore (7) Germany (1) Spain (1) United States (1)

    This provider is available in 32 time zones:

    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • India Standard Time (IST)
    • Japan Standard Time (JST)
    • Midway Islands Time (MIT)
    View all time zones

    București, Romania

    George Constantinescu 2-4 street, GlobalWorth Campus A, 6th floor, Office nr. 607,  POB 020339, District 2
    București, Romania 023998

    751 - 1000

    See All Locations (18)
    View Profile Visit Website

    • Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.

    Get My Matches
  • Conectys Logotype

    4.8 2 reviews
    Verified
    $250,000+
    < $25 / hr
    1,000 - 9,999
    București, Romania

    Services provided

    40% Customer Service Outsourcing
    40% Content Moderation Services
    20% Call Center Services

    Focus Areas

    48% Phone Support Services
    26% Chat Support Services
    26% Email Support Services

    Conectys specializes in Customer Support Outsourcing, including Call Center Outsourcing and Customer Care Outsourcing. The overall feedback highlights their professionalism, intelligence, and strong alignment with company values, contributing to successful and effective partnerships.

    See all 2 projects

    Industry Experience

    Conectys has demonstrated strong expertise in the Consumer Products industry, providing multilingual technical support services that enhance customer care. Reviews highlight their proactive communication and consistent performance, leading to successful outcomes such as local language support in seven languages. Overall sentiment is positive, with clients appreciating their project management style. Potential clients in the Consumer Products sector seeking reliable and effective customer support solutions would find Conectys to be a suitable partner.

    Read All Reviews

    Select Industry to see insights

    Consumer Products

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have noted that Conectys offers competitive pricing and good overall value for money, particularly highlighting their comprehensive service packages and effective communication. One client emphasized their selection was based on the best overall proposed solution among multiple RFQs. Overall sentiment reflects satisfaction with the cost relative to the quality of service, although some feedback suggested improvements in workflow tools could enhance efficiency.
    Read All Reviews
    View Profile Visit Website
  • InfraWeb Manage Services Provider Logotype

    Not yet reviewed

    Verified
    $1,000+
    Undisclosed
    50 - 249
    București, Romania

    Services provided

    15% Customer Service Outsourcing
    85% Call Center Services

    Focus Areas

    30% Phone Support Services
    30% Order Processing & Taking
    25% Email Support Services +1
    15% Chat Support Services

    Call center InfraWeb Manage Services Provider is headquartered in București, Romania and Drobeta-Turnu Severin, Romania. Their services include Call Center Services and Customer Service

    Read more
    View Profile Visit Website
  • PartnerHero Logotype

    4.9 6 reviews
    Undisclosed
    < $25 / hr
    1,000 - 9,999
    București, Romania

    Services provided

    60% Customer Service Outsourcing
    10% Application Testing
    10% Back Office Outsourcing +2
    10% Call Center Services
    10% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    20% Phone Support Services
    40% Email Support Services
    35% Chat Support Services +1
    5% Order Processing & Taking

    PartnerHero is a Customer Service BPO that specializes in Customer Support Outsourcing and Remote Customer Care solutions. Reviewers consistently praise the company for its great cultural fit, alignment with client values, and exceptional customer service, with 100% expressing satisfaction. Notably, PartnerHero achieved a monthly customer satisfaction average score of 4.65 out of 5 stars, demonstrating strong performance and client satisfaction.

    See all 6 projects

    Reviews mention Flexible

    The feedback regarding PartnerHero highlights their exceptional flexibility and adaptability to client needs. One client noted, 'they’ve been incredibly flexible and adaptable to our needs,' emphasizing their responsiveness and willingness to accommodate changes. This sentiment is echoed by a strong overall satisfaction with their project management and employee retention, suggesting a commitment to meeting client expectations effectively.
    • Call Center Services for Smart Home IoT Tech Company
      5.0 Jan 27, 2023

      I can’t think of anything they need to improve because they’ve been incredibly flexible and adaptable to our needs. My only advice is to just go ahead and work with PartnerHero because you won’t be disappointed with their services. Everyone in the leadership chain is very gracious, amiable, and highly interested in your success.

      Read Full Review
    Read All Reviews
    1 of 2 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $200,000 – $999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Support for OOH Media & Tech Company

    4.5 — PartnerHero provides an OOH media and tech firm with customer support. The vendor manages requests from end customers, resolves tickets remotely, and provides training for the client's Tier 1 Read more
    Read 2 Reviews

    Industry Experience

    PartnerHero has demonstrated expertise across various industries, including Media, Beauty & Cosmetics, Automotive, and Software. Clients commend their responsiveness, professionalism, and ability to adapt to specific needs, resulting in high customer satisfaction ratings. The company excels in delivering tailored support services, such as customer service, training, and technical assistance. Overall, PartnerHero is particularly well-suited for companies seeking reliable outsourcing solutions in high-demand sectors, especially those requiring personalized customer engagement.

    Read All Reviews

    Select Industry to see insights

    Media Beauty & Cosmetics Software Automotive

    București, Romania

    13 Strada Sevastopol
    București, Romania

    21 - 30

    See All Locations (7)
    View Profile
  • Webhelp Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    București, Romania

    Services provided

    33% Customer Service Outsourcing
    23% Call Center Services
    15% Sales Outsourcing +17
    5% Back Office Outsourcing
    5% Business Consulting
    5% Finance & Accounting Outsourcing (FAO)
    1% AI Development
    1% BI & Big Data Consulting & SI
    1% CRM Consulting and SI
    1% Custom Software Development
    1% Digital Strategy
    1% Graphic Design
    1% HR Consulting
    1% Mobile App Development
    1% Transcription
    1% Translation
    1% UX/UI Design
    1% Unified Communications Consulting & SI
    1% Web Design
    1% Web Development

    Focus Areas

    70% Phone Support Services
    15% Email Support Services
    10% Chat Support Services +1
    5% Order Processing & Taking

    Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.

    Read more

    București, Romania

    63-69, Str Dr. Iacob Felix, Premium Plaza Building, second floor, sector 1 – 011033, Bucharest
    București, Romania

    2001 - 5000

    40374155600

    See All Locations (52)
    View Profile
  • euroanswer Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    București, Romania

    Services provided

    30% Customer Service Outsourcing
    30% Call Center Services
    15% IT Managed Services +3
    10% Back Office Outsourcing
    10% Staffing
    5% Recruitment Process Outsourcing

    Focus Areas

    83% Phone Support Services
    17% Order Processing & Taking

    Euroanswer is a telephone answering service. Their team is based in București, Romania and Skopje, North Macedonia and provides Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • World Performance Group Srl Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    50 - 249
    București, Romania

    Services provided

    20% Customer Service Outsourcing
    67% Call Center Services
    10% Sales Outsourcing +1
    3% Market Research

    Focus Areas

    86% Phone Support Services
    14% Order Processing & Taking

    World Performance Group Srl is a call center company. They were established in 2012 and provide Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • CALLITY Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    250 - 999
    București, Romania

    Services provided

    15% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% CRM Consulting and SI +2
    20% Call Center Services
    15% Sales Outsourcing

    Focus Areas

    100% Phone Support Services

    CALLITY is a Back Office Outsourcing company. Their midsize team is based in București, Romania. Their services include Back Office Outsourcing and CRM consulting and SI.

    Read more
    View Profile
  • vivaCALL Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    250 - 999
    București, Romania

    Services provided

    15% Customer Service Outsourcing
    70% Call Center Services
    15% Sales Outsourcing

    Focus Areas

    100% Phone Support Services

    VivaCALL is a call center service. They are in București, Romania and have midsize team. Their services include Call Center Services and Sales Outsourcing.

    Read more
    View Profile
  • Bitech Company Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    250 - 999
    București, Romania

    Services provided

    10% Customer Service Outsourcing
    30% Back Office Outsourcing
    20% CRM Consulting and SI +3
    20% IT Managed Services
    10% Call Center Services
    10% Sales Outsourcing

    Focus Areas

    100% Phone Support Services

    Bitech Company is a Back Office Outsourcing company. The team is headquartered in București, Romania, and their services include Back Office Outsourcing and CRM consulting and SI.

    Read more
    View Profile

Tell us what you need — we’ll match you with top agencies in minutes.

Get My Matches
tracking image

Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

  • In-depth client interviews and ratings
  • Comprehensive project details
  • Market presence
  • Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 PartnerHero
2 Valoris Center
3 Mercatus
4 TDCX
5 Conectys

List of the Top 5 Bucharest Customer Service Phone Support Companies

  1. PartnerHero Logotype

    PartnerHero

    Undisclosed
    < $25 / hr
    1,000 - 9,999
    București, Romania

    Ability to deliver

    35.3/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    60% Customer Service Outsourcing
    20% Phone Support Services
    40% Other
    View Profile Visit Website
  2. Valoris Center Logotype

    Valoris Center

    $1,000+
    < $25 / hr
    250 - 999
    București, Romania

    Ability to deliver

    32.9/40.0
    17.2/20 Reviews
    8.2/10 Clients & Experience
    7.5/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    60% Phone Support Services
    80% Other
    View Profile Visit Website
  3. Mercatus Logotype

    Mercatus

    $5,000+
    < $25 / hr
    50 - 249
    București, Romania

    Ability to deliver

    32.5/40.0
    17/20 Reviews
    9.8/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    28% Phone Support Services
    50% Other
    View Profile Visit Website
  4. TDCX Logotype

    TDCX

    $100,000+
    Undisclosed
    10,000+
    București, Romania

    Ability to deliver

    29.4/40.0
    15.8/20 Reviews
    4.5/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    33% Phone Support Services
    50% Other
    View Profile Visit Website
  5. Conectys Logotype

    Conectys

    $250,000+
    < $25 / hr
    1,000 - 9,999
    București, Romania

    Ability to deliver

    22.1/40.0
    14.6/20 Reviews
    0.6/10 Clients & Experience
    6.9/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    48% Phone Support Services
    60% Other
    View Profile Visit Website
  6. Webhelp Logotype

    Webhelp

    Undisclosed
    Undisclosed
    10,000+
    București, Romania

    Ability to deliver

    7.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    33% Customer Service Outsourcing
    70% Phone Support Services
    67% Other
    View Profile Visit Website
  7. euroanswer Logotype

    euroanswer

    $1,000+
    < $25 / hr
    250 - 999
    București, Romania

    Ability to deliver

    5.5/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    83% Phone Support Services
    70% Other
    View Profile Visit Website
  8. World Performance Group Srl Logotype

    World Performance Group Srl

    $5,000+
    < $25 / hr
    50 - 249
    București, Romania

    Ability to deliver

    5.8/40.0
    0/20 Reviews
    1.8/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    86% Phone Support Services
    80% Other
    View Profile Visit Website
  9. InfraWeb Manage Services Provider Logotype

    InfraWeb Manage Services Provider

    $1,000+
    Undisclosed
    50 - 249
    București, Romania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    30% Phone Support Services
    85% Other
    View Profile Visit Website
  10. CALLITY Logotype

    CALLITY

    $1,000+
    $25 - $49 / hr
    250 - 999
    București, Romania

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    100% Phone Support Services
    85% Other
    View Profile Visit Website
  11. vivaCALL Logotype

    vivaCALL

    $1,000+
    $25 - $49 / hr
    250 - 999
    București, Romania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    100% Phone Support Services
    85% Other
    View Profile Visit Website
  12. Bitech Company Logotype

    Bitech Company

    $1,000+
    $25 - $49 / hr
    250 - 999
    București, Romania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    100% Phone Support Services
    90% Other
    View Profile Visit Website

Latest Phone Support Services Articles

See all articles
How to Build a Budget for Call Center Services [With Template] cover image

How to Build a Budget for Call Center Services [With Template]

Updated May 26, 2026
Sydney Wess

Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

Call Center Budget Template
Guide to Call Center Outsourcing cover image

Guide to Call Center Outsourcing

Updated March 24, 2026
Hannah Hicklen

Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

Call Center Outsourcing
How To Hire a Call Center in 4 Steps cover image

How To Hire a Call Center in 4 Steps

Updated March 24, 2026
Sydney Wess

Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.

Call Center Outsourcing

Get matched with the 5 best-fit agencies for your project—in 4 minutes or less.