Top Phone Support Services in Romania
3 Leaders 13 Contenders
16 Companies
List of the Top Romania Customer Service Phone Support Companies
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Valoris Center
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$1,000+< $25 / hr250 - 999București, RomaniaServices provided
20% Customer Service Outsourcing50% Call Center Services15% Back Office Outsourcing +115% CRM Consulting and SIFocus Areas
60% Phone Support Services15% Chat Support Services15% Email Support Services +110% Order Processing & TakingSee all 15 projectsValoris Center is a customer service BPO company offering comprehensive call center solutions, including customer support outsourcing and technical support. Reviews indicate high satisfaction, with an 80% success rate in new customer campaigns and a 92% customer satisfaction rating. Clients commend their responsiveness, adherence to timelines, and alignment with company values, though some noted areas for improvement, such as personnel turnover.
Reviews mention Open to feedback
Clients have noted Valoris Center's openness to feedback and adaptability to project requirements. One client highlighted their ongoing communication as a key factor in achieving quality business calibration, stating that Valoris is receptive to suggestions and understands industry dynamics. Additionally, their flexibility and proactive approach were praised, although clients acknowledged the potential for ongoing performance improvement.-
Call Center Services for Delivery App
5.0 Sep 24, 2021The ongoing communication between us and Valoris team proved to be the solution for a quality business calibration. They are open to suggestions, they understand our industry dynamics and adapt to its requirements.
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1 of 1 reviews is 5 stars1 new review for Customer Service Outsourcing servicesUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent feedback for Valoris Center reflects a strong positive sentiment, highlighting their effective project management and timely delivery. A client from BRT SPA praised their team for achieving customer experience goals, noting impressive reaction times and a solid understanding of customer needs. The client emphasized the great cultural fit and value for cost, with no immediate areas for improvement identified. Overall, Valoris Center is commended for their professionalism and responsiveness.Was this helpful?
Industry Experience
Valoris Center has demonstrated expertise across several industries, including Financial Services, Retail, eCommerce, Automotive, and Business Services. Clients commend their proactive approach, customer-centric solutions, high responsiveness, and impressive performance metrics, such as customer satisfaction rates exceeding 90%. The strong alignment of values and flexibility to adapt to industry-specific needs highlight their strengths, making them a suitable partner for projects in these sectors.
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Other Industry Financial services eCommerce Business services Arts, entertainment & music Automotive Consumer Products Retail Other industriesWas this helpful?
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This provider is fluent in 12 languages:
- English
- Spanish
- Russian
- German
- French
- Italian
- Romanian
- Serbian
- Slovenian
- Bulgarian
- Dutch
- Polish
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$5,000+< $25 / hr50 - 249București, Romania
Services provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Back Office Outsourcing +210% Call Center Services10% IT Staff AugmentationFocus Areas
28% Phone Support Services41% Chat Support Services31% Email Support ServicesSee all 23 projectsMercatus is a lead generation and B2B outreach company that excels in creating structured and tailored campaigns for various industries. They are praised for their professionalism, effective project management, and ability to deliver results, with over 85% of reviews highlighting their strong communication and responsiveness. Approximately 90% of reviewers appreciated their ability to meet predefined goals, though some noted areas for improvement in market-specific outreach strategies.
Industry Experience
Mercatus has demonstrated significant expertise in lead generation and marketing across various industries, including eCommerce, Information Technology, Manufacturing, Retail, and Financial Services. Clients highlight their strengths in targeting high-value prospects, effective communication, and project management. Overall sentiment reflects satisfaction with their results, especially in eCommerce and IT, while some feedback suggests improvements for specific market outreach. Organizations seeking reliable lead generation and outreach services, particularly in technology and retail sectors, may find Mercatus a suitable partner.
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Financial services Information technology Consulting IT Services Engineering Retail Software Consumer Products Construction Manufacturing Human Resources eCommerceWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Mercatus for their competitive pricing and high value for money. For instance, one executive noted that Mercatus's pricing fit their budget and offered good value, while another client mentioned achieving significant ROI within a year. Overall, the sentiment reflects satisfaction with the cost-effectiveness of the services provided, with several clients expressing that the investment was justified by the results achieved.Was this helpful?
More responsive than most other service providers
Get in TouchMercatus is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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This provider is fluent in 24 languages:
- English
- Spanish
- Arabic
- Russian
- Portuguese
- German
- French
- Turkish
- Italian
- Polish
- Ukrainian
- Romanian
This provider is available in 6 time zones:
- Greenwich Mean Time (GMT)
- Arabia Standard Time (AST)
- Central European Time (CET)
- Central Standard Time (CST)
- Eastern European Time (EET)
- Eastern Standard Time (EST)
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$250,000+< $25 / hr1,000 - 9,999București, Romania
Services provided
40% Customer Service Outsourcing40% Content Moderation Services20% Call Center ServicesFocus Areas
48% Phone Support Services26% Chat Support Services26% Email Support ServicesSee all 2 projectsConectys specializes in Customer Support Outsourcing, including Call Center Outsourcing and Customer Care Outsourcing. The overall feedback highlights their professionalism, intelligence, and strong alignment with company values, contributing to successful and effective partnerships.
Industry Experience
Conectys has demonstrated strong expertise in the Consumer Products industry, providing multilingual technical support services that enhance customer care. Reviews highlight their proactive communication and consistent performance, leading to successful outcomes such as local language support in seven languages. Overall sentiment is positive, with clients appreciating their project management style. Potential clients in the Consumer Products sector seeking reliable and effective customer support solutions would find Conectys to be a suitable partner.
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Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have noted that Conectys offers competitive pricing and good overall value for money, particularly highlighting their comprehensive service packages and effective communication. One client emphasized their selection was based on the best overall proposed solution among multiple RFQs. Overall sentiment reflects satisfaction with the cost relative to the quality of service, although some feedback suggested improvements in workflow tools could enhance efficiency.Was this helpful?
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$1,000+Undisclosed50 - 249București, Romania
Services provided
15% Customer Service Outsourcing85% Call Center ServicesFocus Areas
30% Phone Support Services30% Order Processing & Taking25% Email Support Services +115% Chat Support ServicesCall center InfraWeb Manage Services Provider is headquartered in București, Romania and Drobeta-Turnu Severin, Romania. Their services include Call Center Services and Customer Service
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$100,000+Undisclosed10,000+București, Romania
Services provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +210% Call Center Services10% Content Moderation ServicesFocus Areas
33% Phone Support Services40% Email Support Services27% Chat Support ServicesSee all 12 projectsTDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.
1 of 1 Customer Service Outsourcing reviews are 5 stars$1,000,000 – $9,999,999 avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service, Security & Risk Assessment for Fintech Co
5.0 — TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service Read moreWas this helpful?
Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.Was this helpful?
See All Locations (18)București, Romania
George Constantinescu 2-4 street, GlobalWorth Campus A, 6th floor, Office nr. 607, POB 020339, District 2
București, Romania 023998751 - 1000
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$1,000+< $25 / hr50 - 249Cluj-Napoca, Romania
Services provided
45% Customer Service Outsourcing45% Call Center Services10% Back Office OutsourcingFocus Areas
100% Phone Support ServicesSee all 4 projectsFSPGlobal is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions, offering multilingual and multichannel customer service. Reviews highlight their strong project management, scalability, and focus on exceptional service delivery, with 100% positive feedback emphasizing improved customer satisfaction and operational efficiency. This adaptability and responsiveness align them well with global expansion objectives.
Reviews mention Collaborative
Clients have highlighted FSPGlobal's strong collaborative approach, noting their open and transparent communication throughout projects. One client emphasized the company's responsiveness and flexibility in adapting to evolving needs, which fostered a smooth working relationship. Additionally, the effective project management ensured timely delivery of services, contributing to a successful partnership. Overall, the sentiment surrounding collaboration is highly positive, with clients appreciating FSPGlobal's commitment to building trust and adapting to client objectives.-
BPO & Call Center Services for E-commerce & Digital Mktg Co
5.0 May 1, 2024FSPGlobal has supported us with their strong project management skills throughout the partnership. They consistently delivered BPO solution components on time, ensuring a smooth rollout with minimal disruption to our existing operations. Furthermore, FSP Global maintained open and transparent communication channels throughout the project. They were available to address our questions and concerns, fostering a collaborative and efficient working relationship. This responsiveness not only built trust but also allowed us to adapt the project as needed to meet our evolving requirements. Moreover, they displayed a willingness to adapt to our specific needs. As we encountered new challenges or opportunities, they were flexible in adjusting their approach to ensure the BPO solution continued to align with our evolving goals. Their focus on on-time delivery, responsive communication, and a flexible approach fostered a smooth and collaborative working environment.
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1 of 1 Customer Service Outsourcing reviews are 5 stars$10,000 – $49,000 avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Support for B2B Marketing Consultancy
5.0 — FSPGlobal provides ongoing customer support services for a B2B marketing consultancy. The goal is to enhance customer services, attain greater cost efficiency, and optimize internal processes. Read moreWas this helpful?
Industry Experience
FSP Global has demonstrated strong expertise across multiple industries, including Advertising & Marketing, Gaming, and ICT consultancy. Clients consistently praise their exceptional customer service, multilingual support, and operational efficiency. In the Advertising sector, they excelled in enhancing customer experience and scalability. In Gaming, they achieved significant cost savings and improved customer satisfaction. Overall, sentiment is highly positive, indicating that FSP Global is well-suited for businesses seeking reliable BPO solutions in these sectors.
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Advertising & marketing Consulting GamingWas this helpful?
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$5,000+< $25 / hr250 - 999Iași, Romania
Services provided
50% Customer Service Outsourcing30% Call Center Services20% Back Office OutsourcingFocus Areas
20% Phone Support Services40% Chat Support Services40% Email Support ServicesSee all 9 projectsIntelligentBee specializes in Customer Support Outsourcing, providing 24/7 customer service BPO solutions with a focus on improving response times and customer satisfaction. With 100% positive feedback, clients consistently praise their commitment, professionalism, and effective communication, while 50% highlight their ability to integrate seamlessly with internal teams.
Reviews mention High-quality work
Clients consistently commend IntelligentBee for delivering high-quality work. One client highlighted their 'very good' quality of work alongside their impressively fast learning and responsiveness. Another noted that IntelligentBee's development efforts account for over a third of their monthly revenue, emphasizing the importance of quality and scale. Overall, feedback reflects a strong sentiment of satisfaction, with no reported areas for improvement, reinforcing IntelligentBee's reputation for excellence in their projects.-
Data Entry for Automative Dealers
4.5 Apr 15, 2021The quality of work was very good. Fast learners, accurate, quick to respond.
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Application Development for Influencer Networking Platform
5.0 Dec 4, 2019From 100 people, 90% told me the app’s flow was very good. IntelligentBee has delivered very good quality, but we need to stay close to the users in order to improve on the UX.
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Development and Support for Communication Platform
5.0 Apr 24, 2017IntelligentBee’s development work is driving a bit over a third of our monthly recurring revenue. The quality and scale had to be there for this to happen. They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.
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1 of 2 Customer Service Outsourcing reviews are 5 starsUnknown avg. project costRead 2 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Support for Open-Source Management SaaS Co
4.5 — IntelligentBee provides customer service support for an open-source management SaaS company. The team is responsible for responding to customers 24/7 and monitoring customer satisfaction. Read moreWas this helpful?
Industry Experience
IntelligentBee has demonstrated strong expertise across various industries including Information Technology, Financial Services, Automotive, and Media. Clients commend their exceptional technical support, responsiveness, and ability to enhance customer satisfaction. In IT, they effectively manage Level 1 support, while in Finance, they significantly improved response times. Their contributions in Automotive involved accurate data entry, and in Media, they assisted with product development, showcasing flexibility and innovative solutions. Overall, the sentiment across industries is highly positive, indicating a strong fit for companies seeking reliable support and development services.
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Automotive Media IT Services Software Financial services Information technologyWas this helpful?
$3,000 Low volumes that need 24/7 support $4,500 Moderate volumes with 24/7 coverage $5,000 High volumes, multiple languages, 24/7View PackagesPilot Project
A pilot project is an initial group that tests new projects or processes, delivers results, and gathers feedback. A pilot project can last 3 to 6 months with no commitment unless you are satisfied with the results. Pricing: 150 Interactions per month - €3000Was this helpful?
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$5,000+< $25 / hr50 - 249București, Romania
Services provided
20% Customer Service Outsourcing67% Call Center Services10% Sales Outsourcing +13% Market ResearchFocus Areas
86% Phone Support Services14% Order Processing & TakingWorld Performance Group Srl is a call center company. They were established in 2012 and provide Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Cluj-Napoca, Romania
Services provided
25% Customer Service Outsourcing50% Back Office Outsourcing25% Call Center ServicesFocus Areas
100% Phone Support ServicesReashore is a Back Office Outsourcing company. They are headquartered in Cluj-Napoca, Romania and have midsize team of experts. Their services include Back Office Outsourcing and Call Center
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$1,000+< $25 / hr250 - 999București, Romania
Services provided
30% Customer Service Outsourcing30% Call Center Services15% IT Managed Services +310% Back Office Outsourcing10% Staffing5% Recruitment Process OutsourcingFocus Areas
83% Phone Support Services17% Order Processing & TakingEuroanswer is a telephone answering service. Their team is based in București, Romania and Skopje, North Macedonia and provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr250 - 999București, Romania
Services provided
15% Customer Service Outsourcing70% Call Center Services15% Sales OutsourcingFocus Areas
100% Phone Support ServicesVivaCALL is a call center service. They are in București, Romania and have midsize team. Their services include Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr250 - 999București, Romania
Services provided
15% Customer Service Outsourcing25% Back Office Outsourcing25% CRM Consulting and SI +220% Call Center Services15% Sales OutsourcingFocus Areas
100% Phone Support ServicesCALLITY is a Back Office Outsourcing company. Their midsize team is based in București, Romania. Their services include Back Office Outsourcing and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Cluj-Napoca, Romania
Services provided
10% Customer Service Outsourcing20% IT Managed Services20% IT Strategy Consulting +420% Mobile App Development10% Accounting10% Back Office Outsourcing10% Sales OutsourcingFocus Areas
20% Phone Support Services40% Chat Support Services40% Email Support ServicesNRS – No Rocket Science SRL is a small IT managed services company in Cluj-Napoca, Romania. The team provides IT managed services and IT strategy consulting.
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$1,000+$25 - $49 / hr250 - 999București, Romania
Services provided
10% Customer Service Outsourcing30% Back Office Outsourcing20% CRM Consulting and SI +320% IT Managed Services10% Call Center Services10% Sales OutsourcingFocus Areas
100% Phone Support ServicesBitech Company is a Back Office Outsourcing company. The team is headquartered in București, Romania, and their services include Back Office Outsourcing and CRM consulting and SI.
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Undisclosed< $25 / hr1,000 - 9,999București, Romania
Services provided
60% Customer Service Outsourcing10% Application Testing10% Back Office Outsourcing +210% Call Center Services10% Finance & Accounting Outsourcing (FAO)Focus Areas
20% Phone Support Services40% Email Support Services35% Chat Support Services +15% Order Processing & TakingSee all 6 projectsPartnerHero is a Customer Service BPO that specializes in Customer Support Outsourcing and Remote Customer Care solutions. Reviewers consistently praise the company for its great cultural fit, alignment with client values, and exceptional customer service, with 100% expressing satisfaction. Notably, PartnerHero achieved a monthly customer satisfaction average score of 4.65 out of 5 stars, demonstrating strong performance and client satisfaction.
Industry Experience
PartnerHero has demonstrated expertise across various industries, including Media, Beauty & Cosmetics, Automotive, and Software. Clients commend their responsiveness, professionalism, and ability to adapt to specific needs, resulting in high customer satisfaction ratings. The company excels in delivering tailored support services, such as customer service, training, and technical assistance. Overall, PartnerHero is particularly well-suited for companies seeking reliable outsourcing solutions in high-demand sectors, especially those requiring personalized customer engagement.
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Media Beauty & Cosmetics Software AutomotiveWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight PartnerHero's affordability and excellent value for money, noting that their pricing aligns well with project budgets. For instance, one client mentioned they chose PartnerHero primarily due to their budget-friendly rates. Another client emphasized their satisfaction with the services provided, stating that PartnerHero delivered high-quality support while remaining cost-effective. Overall, sentiments reflect a strong appreciation for the balance between cost and service quality, with clients feeling they received significant value for their investments.Was this helpful?
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See All Locations (7)București, Romania
13 Strada Sevastopol
București, Romania21 - 30
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UndisclosedUndisclosed10,000+București, Romania
Services provided
33% Customer Service Outsourcing23% Call Center Services15% Sales Outsourcing +175% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentFocus Areas
70% Phone Support Services15% Email Support Services10% Chat Support Services +15% Order Processing & TakingWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (52)București, Romania
63-69, Str Dr. Iacob Felix, Premium Plaza Building, second floor, sector 1 – 011033, Bucharest
București, Romania2001 - 5000
40374155600
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List of the Top 3 Romania Customer Service Phone Support Companies
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$1,000+< $25 / hr250 - 999București, Romania
Ability to deliver
32.9/40.017.2/20 Reviews8.2/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing60% Phone Support Services80% Other -
$1,000+< $25 / hr50 - 249Cluj-Napoca, Romania
Ability to deliver
31/40.016.6/20 Reviews6.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing100% Phone Support Services55% Other -
$5,000+< $25 / hr250 - 999Iași, Romania
Ability to deliver
32.1/40.016.2/20 Reviews9/10 Clients & Experience6.9/10 Market PresenceService focus
50% Customer Service Outsourcing20% Phone Support Services50% Other -
$5,000+< $25 / hr50 - 249București, Romania
Ability to deliver
5.8/40.00/20 Reviews1.8/10 Clients & Experience4/10 Market PresenceService focus
20% Customer Service Outsourcing86% Phone Support Services80% Other -
$5,000+< $25 / hr50 - 249București, Romania
Ability to deliver
32.5/40.017/20 Reviews9.8/10 Clients & Experience5.7/10 Market PresenceService focus
50% Customer Service Outsourcing28% Phone Support Services50% Other -
UndisclosedUndisclosed50 - 249Cluj-Napoca, Romania
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Customer Service Outsourcing100% Phone Support Services75% Other -
$1,000+< $25 / hr250 - 999București, Romania
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
30% Customer Service Outsourcing83% Phone Support Services70% Other -
$250,000+< $25 / hr1,000 - 9,999București, Romania
Ability to deliver
22.1/40.014.6/20 Reviews0.6/10 Clients & Experience6.9/10 Market PresenceService focus
40% Customer Service Outsourcing48% Phone Support Services60% Other -
$1,000+Undisclosed50 - 249București, Romania
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
15% Customer Service Outsourcing30% Phone Support Services85% Other -
$100,000+Undisclosed10,000+București, Romania
Ability to deliver
29.4/40.015.8/20 Reviews4.5/10 Clients & Experience9.1/10 Market PresenceService focus
50% Customer Service Outsourcing33% Phone Support Services50% Other -
$1,000+$25 - $49 / hr250 - 999București, Romania
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
15% Customer Service Outsourcing100% Phone Support Services85% Other -
$1,000+$25 - $49 / hr250 - 999București, Romania
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
15% Customer Service Outsourcing100% Phone Support Services85% Other -
UndisclosedUndisclosed2 - 9Cluj-Napoca, Romania
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing20% Phone Support Services90% Other -
$1,000+$25 - $49 / hr250 - 999București, Romania
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other -
Undisclosed< $25 / hr1,000 - 9,999București, Romania
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing20% Phone Support Services40% Other -
UndisclosedUndisclosed10,000+București, Romania
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
33% Customer Service Outsourcing70% Phone Support Services67% Other
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