Zrima Edutech Pvt Ltd. is a Rising Service Provider in outsourcing BPO, Back Office, Digital Marketing, Web and Software Dev. With our profound experience in the Back Office & BPO sector, we guarantee world-class
Inbound & Outbound Call Centre, Customer Support, Telemarketing, Lead Generation, Data Entry,Processing,Conversion,Mining & Extraction Services, Web Dev & Designing, CMS Development, Software Development, SEO, SMO, PPC, Digital Marketing, SMS & Email Marketing to all our clients.
We employ state-of-the-art applications & high-quality standards to achieve seamless call center experience & data entry process to boost your business. By working closely with our clients, we ensure that we understand their specifications precisely and provide ideal solutions on a global scale.
How We Deliver
We employ top-notch processes & implement stringent security measures to optimize work & scale up the business according to your requirements. Zrima has witnessed monumental growth over the years, which has helped us establish an everlasting relationship with all our clients.
Our experience in the BPO industry helps us to deliver high-quality output and minimum turnaround time with 100% transparency in all our projects. Our hard-working specialists take care of your essentials such as tech support, customer service, front office to help you focus on the core operations of your company. We understand your business requirements and accordingly design strategies to maximize the progress & ensure the services & products are efficiently delivered.We provide outsourcing solutions to global customers across various service lines including back office processing, contact center, & customized IT services.
As an organization we have always focused on going that extra mile. Providing customer satisfaction & delight is part of an overall journey toward success. Our partnership approach ensures constant innovation, continuous quality improvement & value creation for our customers.
Data Entry & Inbound Call Center Services for University
Call Center Services
$10,000 to $49,999
Jan. 2018 - Jan. 2020
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"Overall, we would recommend them for outsourcing services that are hassle-free, low cost, and customized."
Sep 14, 2020
Manager, University
Mayank Pratap Singh
Education
India
501-1,000 Employees
Online Review
Zrima provided data entry and inbound call center services to a higher education firm. The company needed to manage their data entries that were received thru email and chat as well as from inbound calls.
Zrima tremendously assisted in the company's increased growth and output — lead conversion skyrocketed and their digital presence soared. The vendor showed commitment and eagerness to provide solutions for the firm.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Sanskriti Group, set up in a serene environment with state of the art infrastructure, is delivering 360-degree holistic development of students. Sanskriti's intellectual capital comprises highly qualified and experienced faculty drawn from Industry as well as from Academia. My role was in the Marketing Team as a Manager.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Zrima?
We hire Zrima for Data Entry & Inbound Call Center Services
What were your goals for this project?
We needed support to handle the thousands of data entries that come in on email and chat and Inbound Calls.
SOLUTION
How did you select Zrima?
We did extensive research to determine our needs and then evaluated many available vendors on a range of criteria covering the cost, quality, and time management.
Describe the project in detail.
Zrima supported us with a high degree of flexibility providing services & ranging from data entry to workflow management. Each team member had a strong work ethic, delivering to a high standard of work each day. The team manager was exceptionally skilled, proactively anticipating business needs and organizing the team to give us responses. They seem to work as our own team.
What was the team composition?
The team was very effectively designed and members seems to be quick and experienced as per our project. They understand our work and provide solution very quickly and effectively.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
As a direct impact of the work we've done with Zrima, we've seen our tremendous growth and output. Lead conversion and our digital presence show a spike and great outcome for us.
How effective was the workflow between your team and theirs?
This, again, is a strong suit. The integration of teams is seamless - both continuous where needed, and discrete on top. Zrima team understands our requirements and provide solutions after thorough discussions with our team. Their response timing and quality of quickly resolving our queries is the best part of their team.
What did you find most impressive about this company?
Their team, work ethics, understanding, and customized services are the best. Overall, we would recommend them for outsourcing services that are hassle-free, low cost, and customized.
Are there any areas for improvement?
Nothing that I can think of at this time.
RATINGS
5.0
"We will continue to engage for years to come - which should say enough!"
Quality
5.0
Service & Deliverables
"The team was very effectively designed and members seems to be quick and experienced as per our project. They understand our work and provide solution"
Schedule
4.5
On time / deadlines
"ON TIME / DEADLINES I'd highlight flexibility here - a constant conversation with their strategic resources to make sure we're set up for success"
Cost
5.0
Value / within estimates
"VALUE / WITHIN ESTIMATES After evaluation and competitive analysis, its good for their services"
Willing to Refer
5.0
NPS
"SERVICE & DELIVERABLES Best in market & We've refered many friends to Zrima, which I only do when I'm confident it will work .
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
Sign in to see which brands trust Zrima.
Get connected to see updates from Zrima like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.
