XACT is a U.S.-based contact center outsourcing and customer support provider helping businesses, nonprofits, and service organizations deliver responsive, professional, and brand-aligned customer experiences.
With 30 years of contact center experience, we design scalable solutions around each client’s customers, workflows, technology, service standards, and business goals.
Our trained agents support customers across phone, email, SMS, live chat, social media, and other digital channels; serving as a seamless extension of your internal team.
Our Contact Center Services
Customer Service and Help Desk Support:
Multichannel assistance,
technical support,
issue resolution,
ticket handling,
and escalation management.
Telephone Answering and Virtual Receptionist Services:
Professional live answering,
message management,
call routing,
appointment scheduling,
and after-hours coverage.
Live Chat, Email, and Web Support:
Timely digital customer support integrated with your website,
applications,
and existing systems.
Service and Emergency Dispatch:
Reliable, real-time communication and dispatch coordination for urgent and time-sensitive requests.
Outbound Surveys and Customer Engagement:
Customized outreach programs for customer feedback,
XACT offers competitive pricing with good value for cost, as noted by multiple clients. Specific investments include $100,000 for one project and approximately $2,700 monthly for another. Clients appreciate flexibility and responsiveness, indicating a strong return on investment across various service needs.
Clients value XACT's proactive approach to identifying and resolving issues. They are quick to address concerns and implement changes to enhance service delivery, maintaining a high level of client satisfaction.
Effective Customer Service Scaling
XACT has effectively scaled customer service teams for various clients, adapting to both slow and busy periods. Clients report successful outcomes such as meeting service level targets and high customer satisfaction rates. They are praised for their flexibility and ability to adapt to changing business needs.
Flexible and Adaptable Services
XACT is commended for their flexibility in adjusting services and staffing to meet client needs. They adapt quickly to new requirements and changes, providing customized solutions that align with client goals and business models.
Areas for Improvement in Training Efficiency
Some clients noted that the training process could be more efficient, with suggestions for streamlining onboarding and ensuring all agents reach proficiency quickly. Continuous training and updates are recommended to maintain high service standards.
Comprehensive Reporting and Feedback
XACT provides detailed reporting and feedback to clients, enabling them to track performance and identify areas for improvement. Their proactive approach to quality assurance and metrics is appreciated by clients.
Strong Project Management
XACT consistently delivers on time and manages projects well, with clients noting their responsiveness and proactive communication. They hold regular meetings, provide thorough reporting, and are open to feedback, ensuring projects run smoothly and efficiently.
"I can't overstate how satisfied I am with their quality and attentiveness."
Feb 11, 2019
VP of Operations, Groupe PSA
Nick Hill
Verified
Other industries
Washington, District of Columbia
11-50 Employees
Online Review
Verified
XACT handles calls outside normal business hours, providing customer support and referrals.
XACT agents communicate clearly with customers and internal staff. They pay attention to the details of every interaction.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the VP of operations at a car sharing organization, Groupe PSA.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire XACT?
They serve as an external call center.
What were your goals for this project?
We needed someone to operate our high service level call center, with an associated 800 number, for new mobility business.
SOLUTION
How did you select this vendor?
We received responses from more than six vendors, and selected them based on a number of factors.
Describe the project in detail.
Their agents take support calls when our local phones are off, which is typically on weekends and after hours. They handle customers on the first call or escalate to the second level of support. We pay per minute, with a monthly minimum.
What was the team composition?
They provide multiple trained agents.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
So far, everything has gone very well. Their agents have excellent phone voices and handle calls amazingly well. After working with multiple external call centers, I can't overstate how satisfied I am with their quality and attentiveness.
How effective was the workflow between your team and theirs?
It's great. We use multiple communication channels, including email and Slack.
What did you find most impressive about this company?
I'm impressed by the quality of their agents.
Are there any areas for improvement?
While I wouldn't overstate this, the time spent training agents on specific processes could have been shorter. It wasn't bad, but there was room for improvement.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Xact Solutions Performs Very Well
Call Center Services
Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0
"Xact Telesolutions is a good company to work with."
Jun 21, 2017
Owner, Sales
Anonymous
Retail
Baldwin Park, California
51-200 Employees
Survey Response
RATINGS
5.0
Quality
n/a
Service & Deliverables
Schedule
n/a
On time / deadlines
Cost
n/a
Value / within estimates
Willing to Refer
5.0
NPS
Xact Solutions Makes the Job Easier
Call Center Services
Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0
"The company has helped us keep the customers happy."
Jun 21, 2017
President, Other
Anonymous
Education
Clarksville, Tennessee
1-10 Employees
Survey Response
RATINGS
5.0
Quality
n/a
Service & Deliverables
Schedule
n/a
On time / deadlines
Cost
n/a
Value / within estimates
Willing to Refer
5.0
NPS
Super Tool for Support
Call Center Services
Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0
"It's a super tool. I wish all the companies could use the tool."
Jun 21, 2017
Executive, Customer Service
Anonymous
Information technology
Minneapolis, Minnesota
1,001-5,000 Employees
Survey Response
RATINGS
5.0
Quality
n/a
Service & Deliverables
Schedule
n/a
On time / deadlines
Cost
n/a
Value / within estimates
Willing to Refer
5.0
NPS
Showing 31-34 of
34 Reviews
Telephone Answering Service
Small
75 Minutes at $1.10 / minute Answering Service.
$83
/month
Training: Included
Medium
500 Minutes at $0.95 / minute Answering Service.
$475
/month
Training: Included
Large
5,000 Minutes at $0.89 / minute Answering Service.
$4,450
/month
Training: Included
Features
Small
$83
/mo
Medium
$475
/mo
Large
$4,450
/mo
Training
Included
Included
Included
Small
$83
/mo
Training
Included
Medium
$475
/mo
Training
Included
Large
$4,450
/mo
Training
Included
Our Story
For over 30 years, XACT has helped organizations build stronger, authentic customer relationships through thoughtful, reliable contact center support. Our mission is simple: make every interaction feel human, helpful, and true to the client’s brand. We value partnership, accountability, adaptability, and continuous improvement. By combining experienced people with modern technology, we create customized solutions and become a trusted extension of every team we serve.
Meet the Team
Richard RigaExecutive Vice President
Richard Riga is XACT’s Executive Vice President and a veteran contact center technology leader. Known for deep IT expertise and practical innovation, he develops cloud solutions that improve operations, integration, and customer experiences.
Will BurkhamerVice President
Will Burkhamer is XACT’s Vice President of Operations, a seasoned contact center leader known for blending innovation, accountability, and people-first service. He builds strong teams, custom solutions, and partnerships that create lasting impact.
Angela BennettSenior Manager
Angela Bennett is XACT’s Senior Manager of Core Operations and Business Development, known for proactive, results-driven leadership. She aligns people, processes, and technology to deliver consistent, high-quality customer experiences.
Yousi VelezAccount Manager
Yousi Velez is an Account Manager and BusDev Specialist at XACT who helps organizations identify the right customer support solutions. She brings a consultative, relationship-focused approach to connecting client needs with scalable service.
What Sets Us Apart
Customized, Never Cookie-Cutter
Every XACT program is designed around your customers, workflows, technology, brand voice, and service goals. Choose shared, hybrid, or dedicated agents and scale coverage as demand changes—without sacrificing quality or consistency.
A True Extension of Your Team
XACT agents are trained on your brand, products, policies, and processes so support never feels outsourced. Our partnership-driven approach combines thoughtful onboarding, ongoing quality assurance, and dedicated account management.
30 Years of Always-On Expertise
For 30 years, XACT has paired experienced people with modern cloud contact center technology. Our PCI- and HIPAA-compliant operations provide reliable 24/7/365 support across phone, email, SMS, live chat, social media, and more.
Premier Verified means Clutch independently confirmed XACT is a legally registered business, has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 32 verified client reviews averaging 4.7 stars.
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