SunTec India Review Insights

Overall Review Rating

4.7

Quality 4.7
Schedule 4.7
Cost 4.8
Willing to Refer 4.8

Top Mentions

Review Highlights

High Client Satisfaction and Recommendations

Overall, SunTec India enjoys high client satisfaction, with many clients recommending their services to others. Their ability to meet client expectations consistently is a key strength.
Responsive Customer Service

Clients frequently highlight SunTec India's responsive customer service and their willingness to accommodate client requests, contributing to a positive working relationship.
Long-Term Partnerships and Adaptability

SunTec India is valued for their ability to adapt to evolving client needs over long-term engagements, becoming a trusted extension of clients' teams. Their adaptability has been a significant factor in client retention.
Successful Website Development Projects

SunTec India has delivered successful website development projects, often exceeding client expectations. Their ability to handle complex requirements and deliver functional, user-friendly websites is notable.
Challenges in Communication and Management

Some clients have noted challenges with communication and project management, particularly during transitions or with new teams. These issues have been resolved over time, but initial phases can be difficult.
Commitment to Client Satisfaction

SunTec India's commitment to client satisfaction is evident in their proactive approach to resolving issues and ensuring quality outcomes. Their dedication is appreciated across various industries.

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Call Center Services
Less than $10,000
Jan. 2016 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 4.0

"The have a fast turn-around time."

Aug 23, 2017

Customer Service Manager, IT Company

Anonymous

Information technology
Waynesboro, Virginia
51-200 Employees
Survey Response

The vendor provided call center services.

Internal stakeholders were pleased with the vendor's services. In particular, their efficient workflow stood out.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

It’s easier to get things done for the day when using this service.

What types of work can your internal staff avoid by utilizing a back office service?

We avoid paperwork, phone calls, and filing work.

What challenge were you trying to address with the service provider?

I’m not entirely sure.

SOLUTION

What was the scope of the service provider's involvement?

They provide phone answering services as well as filling assistance.

Could you describe the service provider's pricing structure and how they billed you?

We pay monthly.

How did you come to work with this service provider?

We conducted some research and decided to go with them.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are fast and efficient so far.

How much time and money does this service provider save you each month?

Our company saves a monthly amount of $1500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They work great for us so far.

What are the service provider's strengths?

The have a fast turn-around time.

What areas can the service provider improve?

I don’t believe they need to improve in anything so far.

How long has your company been working with this service provider?

We started working with them one year ago.

How much money do you spend annually with this service provider?

I think it is around $5,000 to $9,999 each year.

RATINGS

4.5

Showing 71-71 of 71 Reviews

Our Story

Our vision is to deliver top-tier IT & BPO solutions that save time & cut costs. We believe the best outcomes happen when expertise guides technology. Our 1,500+ FTEs in Data, eCom, Web & App, ePub, Photo Editing, & Marketing domains work with AI tools to deliver what algorithms alone can’t- context, nuance, and adaptability. With 25+ years of experience, 8,500+ clients in 50+ nations, and 95% retention rate, we prove that long-term success is built on processes powered by both humans and AI.

What Sets Us Apart

Expertise across Domains with Proven Track Record

With 25+ years of experience, we offer end-to-end solutions across Data, eCommerce, Digital Engineering, ePublishing, Photo Editing, and Marketing verticals. We’ve built long-term partnerships based on adaptable, proven processes, serving 8,500+ clients in 50+ countries with a 95% retention rate.

A Human-in-the-Loop Approach

Our unique hybrid model integrates human expertise with AI-powered tools and machine learning/computer vision technologies, delivering innovative, adaptive solutions that offer a competitive edge by adding nuance and contextual clarity to existing solutions that automation alone cannot provide.

Clients at the Centre of Everything We Do

Our focus is always on building long-lasting relationships with our clientele. By aligning solutions with client goals & offering flexible workflows, we ensure exceptional value and satisfaction, making each engagement personalized and impactful – something reflected in our 95% client retention rate

Quick Facts

27 years in business

Tools and Technology

Microsoft Azure

AWS

Power BI

Looker

Salesforce

Zoho CRM

Zendesk

Freshdesk

Figma

Google Drive

Microsoft Teams

Adobe Creative Cloud

Commonly Asked Questions

Yes. We have an extensive library of client success stories across sectors like eCommerce, SaaS/tech platforms, healthcare, logistics, market research, education, automotive, shipping, aviation, and more. Once we understand your use case, we can share relevant case studies that match your: Industry (e.g., healthcare AP automation, ESG/financial data, retail/eCommerce, photo editing) Data volumes, complexity, and budget Tech stack (e.g., proprietary platforms, Salesforce, cloud tools)

We are committed to keeping personal data confidential for our clients, through- - ISO/IEC 27001:2022 certification, ISO 9001:2015 certification, CMMI Level 3 certification, and HIPAA compliance - Encrypted data transmission (e.g., HTTPS, SFTP/FTP over secure channels, VPN) - Option to work inside client environment (e.g., remote desktops), with role-based access, so data never actually “leaves” their systems - Only authorized staff get access to client data, based on need-to-know - Non-Disclosure Agreements (NDAs) signed with staff for all projects - Workflows compliant with prominent data protection laws (like GDPR) Quality is built into our process end-to-end, governed by global standards and applied consistently across all our services. - ISO 9001:2015–certified and CMMI Level 3–certified - Standardized, service-specific SOPs - Specialized QA teams and multiple review cycles - Data protection assurance via ISO 27001 certification, NDAs, encrypted workflows, industry-specific compliances (like HIPAA)

With 1,500+ full-time employees—including dedicated recruitment teams and subject matter experts—and an operational strategy designed for flexibility, we are well-equipped to scale as your requirements grow. Additionally, we ensure that throughput and turnaround are never negatively impacted. - We never subcontract to third-party vendors. - All projects are handled internally by our dedicated teams, ensuring processes, quality control, and data security standards are maintained. - Our client success stories validate our ability to handle large, ongoing workloads across diverse industries and complex requirements while consistently maintaining high accuracy and throughput. - We can offer round-the-clock support across multiple time zones, ensuring project continuity and responsiveness regardless of geography.

Our "hybrid human-in-the-loop" model ensures that our clients get the speed and cost efficiency of automation, with quality and nuance safeguarded by subject-matter experts. Instead of relying purely on automation (which can lead to "weird AI mistakes"), SMEs are deliberately integrated into the workflow to perform final validation checks as well as to review and correct any complex, ambiguous, or rare "edge cases". This hybrid approach offers a superior solution: faster and cheaper than fully manual work, yet higher quality and more reliable than pure automation.

We sign a service agreement with each client that explicitly defines responsibilities, pricing, deliverables, revision limits, definitions of “rework” vs. “new scope”, schedule, complaint handling procedure, and details related to QA and project management, based on their requirements, project scope, size, and other business-specific constraints.

Locations (2)

Floor 3, Vardhman Times Plaza Plot 13, DDA Community Centre Road 44, Pitampura, Delhi, India 110034

1001 - 2000

Contact SunTec India

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SunTec India

AI-Enabled IT and Digital Services Company

2 Locations

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SunTec India Review Insights

Overall Review Rating

Top Mentions

Review Highlights

High Client Satisfaction and Recommendations

Responsive Customer Service

Long-Term Partnerships and Adaptability

Successful Website Development Projects

Challenges in Communication and Management

Commitment to Client Satisfaction

Reviews mentioning:

SunTec India Reviews

Answering & Filing Services for IT Company

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

What Sets Us Apart

Quick Facts

Tools and Technology

Commonly Asked Questions

Can I see case studies or examples from similar projects in my industry?

How does SunTec India handle sensitive data and quality control?

Can SunTec India scale up quickly if needed?

You mention a "hybrid human-in-the-loop model" - how does this actually work in practice?

What's included in your pricing - revisions, QA, project management?

Location

Locations (2)

Contact

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Aplates

Brenlita UAB

Chiara Scagliotti Interiors

City Workwear

CP Lab Safety

Multimedia Advertising Solutions

Pearl

RobotShop

Shubette of London

SunTec India

THE BOOK DESIGNERS

Additional Connections