Name: SunTec India
Address: Floor 3, Vardhman Times Plaza Plot 13, DDA Community Centre Road 44, Pitampura,, New Delhi, India, 110017, IN
Telephone: 911142644425
Price range: < $25
Rating: 4.7

AI-Enabled IT and Digital Services Company

SunTec India is a globally recognized AI-enabled IT and digital services company with over 25 years of industry experience and 1500+ full-time employees. We specialize in a wide range of services, including Data Solutions (intelligent data operations for tech platforms, marketing, B2B, and AI/machine learning), eCommerce Support for leading platforms & marketplaces (product data management, eCommerce marketing, marketplace account management, customer support, and 3D product modeling), Digital Engineering (application development, AI/ML development, cloud managed services, DevOps services, UI/UX services, and QA and testing services), ePublishing, Photo & Video Editing, and Digital Marketing.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
New Delhi, India
Year founded
Founded 1999

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Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.7 /5

What Clients Have Said

SunTec India offers competitive pricing with projects ranging from $1,000 to $50,000, providing good value for cost. Clients appreciate their responsiveness, timely delivery, and effective communication, although some reports indicate inconsistency in quality and project management.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 24 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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SunTec India Review Insights

Overall Review Rating

4.7

Quality 4.7
Schedule 4.7
Cost 4.7
Willing to Refer 4.8

Top Mentions

Review Highlights

Efficient Workflow and Quick Turnaround

SunTec India is noted for its fast and efficient workflow, which allows clients to meet tight deadlines. The team's ability to adapt and manage unexpected demands showcases their flexibility and reliability.
Success in SEO and Marketplace Visibility

SunTec India effectively enhances marketplace visibility through strategic SEO and keyword implementation, resulting in improved search rankings and increased online presence for clients.
Challenges with Consistency and Communication

Some clients reported issues with consistency in outputs and communication challenges, suggesting room for improvement in maintaining uniformity and clarity across projects.
High-quality Photo and Content Editing

Clients commend SunTec India for delivering high-quality photo editing and content creation services. They appreciate the attention to detail and swift delivery, which enhances the visual appeal of products and boosts engagement.
Expertise in E-commerce and SEO Services

SunTec India is recognized for its proficiency in driving growth through SEO, paid media, and e-commerce management, significantly enhancing clients' organic visibility, conversion rates, and return on investment. The company effectively manages product data entry and marketplace listings, contributing to increased traffic and sales.
High Client Satisfaction with Customer Service

SunTec India is praised for its excellent customer service, with clients appreciating the team's dedication to understanding their needs and providing tailored solutions.

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SunTec India Reviews

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Call Center Services
Less than $10,000
Jan. 2016 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 4.0

"The have a fast turn-around time."

Aug 23, 2017

Customer Service Manager, IT Company

Anonymous

Information technology
Waynesboro, Virginia
51-200 Employees
Survey Response

The vendor provided call center services.

Internal stakeholders were pleased with the vendor's services. In particular, their efficient workflow stood out.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

It’s easier to get things done for the day when using this service.

What types of work can your internal staff avoid by utilizing a back office service?

We avoid paperwork, phone calls, and filing work.

What challenge were you trying to address with the service provider?

I’m not entirely sure.

SOLUTION

What was the scope of the service provider's involvement?

They provide phone answering services as well as filling assistance.

Could you describe the service provider's pricing structure and how they billed you?

We pay monthly.

How did you come to work with this service provider?

We conducted some research and decided to go with them.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are fast and efficient so far.

How much time and money does this service provider save you each month?

Our company saves a monthly amount of $1500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They work great for us so far.

What are the service provider's strengths?

The have a fast turn-around time.

What areas can the service provider improve?

I don’t believe they need to improve in anything so far.

How long has your company been working with this service provider?

We started working with them one year ago.

How much money do you spend annually with this service provider?

I think it is around $5,000 to $9,999 each year.

RATINGS

4.5

Showing 41-41 of 41 Reviews

Our Story

Our vision is to deliver top-tier IT & BPO solutions that save time & cut costs. We believe the best outcomes happen when expertise guides technology. Our 1,500+ FTEs in Data, eCom, Web & App, ePub, Photo Editing, & Marketing domains work with AI tools to deliver what algorithms alone can’t- context, nuance, and adaptability. With 25+ years of experience, 8,500+ clients in 50+ nations, and 95% retention rate, we prove that long-term success is built on processes powered by both humans and AI.

What Sets Us Apart

Expertise across Domains with Proven Track Record

With 25+ years of experience, we offer end-to-end solutions across Data, eCommerce, Digital Engineering, ePublishing, Photo Editing, and Marketing verticals. We’ve built long-term partnerships based on adaptable, proven processes, serving 8,500+ clients in 50+ countries with a 95% retention rate.

A Human-in-the-Loop Approach

Our unique hybrid model integrates human expertise with AI-powered tools and machine learning/computer vision technologies, delivering innovative, adaptive solutions that offer a competitive edge by adding nuance and contextual clarity to existing solutions that automation alone cannot provide.

Clients at the Centre of Everything We Do

Our focus is always on building long-lasting relationships with our clientele. By aligning solutions with client goals & offering flexible workflows, we ensure exceptional value and satisfaction, making each engagement personalized and impactful – something reflected in our 95% client retention rate

Quick Facts

27 years in business

Tools and Technology

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Commonly Asked Questions

Yes. We have an extensive library of client success stories across sectors like eCommerce, SaaS/tech platforms, healthcare, logistics, market research, education, automotive, shipping, aviation, and more. Once we understand your use case, we can share relevant case studies that match your: Industry (e.g., healthcare AP automation, ESG/financial data, retail/eCommerce, photo editing) Data volumes, complexity, and budget Tech stack (e.g., proprietary platforms, Salesforce, cloud tools)

We are committed to keeping personal data confidential for our clients, through- - ISO/IEC 27001:2022 certification, ISO 9001:2015 certification, CMMI Level 3 certification, and HIPAA compliance - Encrypted data transmission (e.g., HTTPS, SFTP/FTP over secure channels, VPN) - Option to work inside client environment (e.g., remote desktops), with role-based access, so data never actually “leaves” their systems - Only authorized staff get access to client data, based on need-to-know - Non-Disclosure Agreements (NDAs) signed with staff for all projects - Workflows compliant with prominent data protection laws (like GDPR) Quality is built into our process end-to-end, governed by global standards and applied consistently across all our services. - ISO 9001:2015–certified and CMMI Level 3–certified - Standardized, service-specific SOPs - Specialized QA teams and multiple review cycles - Data protection assurance via ISO 27001 certification, NDAs, encrypted workflows, industry-specific compliances (like HIPAA)

With 1,500+ full-time employees—including dedicated recruitment teams and subject matter experts—and an operational strategy designed for flexibility, we are well-equipped to scale as your requirements grow. Additionally, we ensure that throughput and turnaround are never negatively impacted. - We never subcontract to third-party vendors. - All projects are handled internally by our dedicated teams, ensuring processes, quality control, and data security standards are maintained. - Our client success stories validate our ability to handle large, ongoing workloads across diverse industries and complex requirements while consistently maintaining high accuracy and throughput. - We can offer round-the-clock support across multiple time zones, ensuring project continuity and responsiveness regardless of geography.

Our "hybrid human-in-the-loop" model ensures that our clients get the speed and cost efficiency of automation, with quality and nuance safeguarded by subject-matter experts. Instead of relying purely on automation (which can lead to "weird AI mistakes"), SMEs are deliberately integrated into the workflow to perform final validation checks as well as to review and correct any complex, ambiguous, or rare "edge cases". This hybrid approach offers a superior solution: faster and cheaper than fully manual work, yet higher quality and more reliable than pure automation.

We sign a service agreement with each client that explicitly defines responsibilities, pricing, deliverables, revision limits, definitions of “rework” vs. “new scope”, schedule, complaint handling procedure, and details related to QA and project management, based on their requirements, project scope, size, and other business-specific constraints.

Locations (2)

Floor 3, Vardhman Times Plaza Plot 13, DDA Community Centre Road 44, Pitampura, New Delhi, India 110017

1001 - 2000

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SunTec India

AI-Enabled IT and Digital Services Company