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LEX Reception

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Keep law human

LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better. 

Behind every call to a law firm is a client who wants to feel heard, and a lawyer who needs to focus on the work that matters most. With LEX, clients get reassurance and lawyers get more time back. 

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    250 - 999
  • Year founded
    Founded 2012

Service Lines
Call Center Services
50%
Back Office Outsourcing
20%
Customer Service Outsourcing
20%
Sales Outsourcing
10%
Select Focus Area
Inbound Services
Virtual receptionist
50%
Answering services
30%
Inbound appointment scheduling
20%
Customer Service Outsourcing
Phone Support Services
50%
Chat Support Services
25%
Email Support Services
15%
Order Processing & Taking
10%
Sales Outsourcing
B2B Appointment Setting
80%
B2B Lead Qualification
20%
Industries
Legal
100%
Clients
Small Business (<$10M)
60%
Midmarket ($10M - $1B)
40%

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 4.9 /5

What Clients Have Said

LEX Reception offers competitive pricing, typically ranging from $100 to $1,500 per month based on usage. Clients appreciate the value for cost, citing effective service and ROI. Many highlight the flexibility in plans, allowing adjustments based on call volume and needs.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 27 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Highly Rated Similar Providers

LEX Reception Review Insights

Overall Review Rating

4.9
  • Quality 4.8
  • Schedule 4.8
  • Cost 4.9
  • Willing to Refer 5.0

Top Mentions

Review Highlights

  • Professional and Empathetic Staff

    Clients consistently praise LEX Reception's staff for their professionalism, empathy, and ability to handle complex calls. These qualities contribute to a positive experience for clients' customers and enhance the firm's reputation.

  • Positive Impact on Business Growth

    Clients report significant business growth and increased client retention due to LEX Reception's services. The ability to capture leads and handle calls efficiently contributes to this positive impact.

  • High Client Satisfaction

    Overall client feedback indicates high satisfaction with LEX Reception's services. Clients commend the team for their professionalism, efficiency, and ability to enhance client satisfaction scores.

  • Technologically Savvy

    LEX Reception is recognized for their technological capabilities, offering features like CRM integration, call recording, and an intuitive dashboard. These tools enhance service delivery and client experience.

  • Potential Areas for Improvement

    While generally positive, some clients note areas for improvement, such as better handling of solicitation calls, more user-friendly online portal features, and ensuring accuracy in call details like names and addresses.

  • Cost-Effective Solutions

    Clients find LEX Reception's services to be cost-effective, offering good value for the coverage and support provided. The ability to adjust plans based on usage further enhances cost management.

LEX Reception Reviews

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Call Center Services for Law Firm

  • Call Center Services
  • Less than $10,000
  • January 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Working with them made everything easy!"

Apr 30, 2020
President, Boyack Christiansen Legal Solutions
Travuc R. Christiansen
Verified
  • Legal
  • Saint George, South Carolina
  • 1-10 Employees
  • Online Review
  • Verified

LEX Reception provided call center services for a law firm. The team was responsible for answering phones when the internal team was unavailable.

Off-Hours Call Services for Legal Firm

  • Call Center Services
  • Less than $10,000
  • Apr. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"LexReception is a great company."

Sep 16, 2019
VP, Kohlmeyer Hagen Law Office
Jason Kohlmeyer
Verified
  • Legal
  • Mankato, Minnesota
  • 11-50 Employees
  • Online Review
  • Verified

LexReception set up after-hours call services for a legal firm. They're responsible for receiving potential client calls during non-business hours.

Showing 31-32 of 32 Reviews

Contact LEX Reception

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