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HelpSquad

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🏅Best Customer Service Outsourcing in 2026

HelpSquad is a managed customer service and virtual assistant company serving healthcare practices, e-commerce, SaaS, legal, real estate, and more. Ranked a Top Customer Service Outsourcing Company for 2025 by The CX Lead and a Top BPO Company, Top Email Support Services Company, and Top Call Center in the United States by Clutch for 2026, HelpSquad is US-managed from Doylestown, PA, with 24/7 support across voice, live chat, email, SMS, and social media starting from $8 per hour, with no upfront costs or implementation fees.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    250 - 999
  • Locations
    Doylestown, PA
  • Year founded
    Founded 2015

1 Locations

  • Doylestown , PA

Service Lines
Back Office Outsourcing
40%
Call Center Services
30%
Customer Service Outsourcing
30%
Select Focus Area
Back Office Outsourcing
Virtual Assistant
50%
Claims Processing
10%
Data Entry & Processing
10%
Legal Outsourcing
10%
Medical Billing Services
10%
Payment Processing
10%
Inbound Services
Virtual receptionist
40%
Answering services
30%
Inbound appointment scheduling
30%
Customer Service Outsourcing
Chat Support Services
30%
Email Support Services
30%
Phone Support Services
30%
Order Processing & Taking
10%
Outbound Services
B2C Telemarketing & telesales
40%
Customer Surveys & Market Research Calls
30%
Third party verification
30%
Industries
eCommerce
30%
Education
15%
Information technology
15%
Advertising & marketing
10%
Dental
10%
Legal
10%
Medical
10%
Clients
Midmarket ($10M - $1B)
55%
Small Business (<$10M)
25%
Enterprise (>$1B)
20%
Certified in:
Call Center Services Customer Service Outsourcing Chat Support Services

Pricing Snapshot

Min. project size $1,000+
Avg. hourly rate < $25 /hr
Rating for cost 5 /5

What Clients Have Said

HelpSquad offers affordable pricing and good value for cost, with clients reporting 33% labor cost savings and significant improvements in lead generation and customer service. Project investments range from $10,000 to $25,000, highlighting flexibility in catering to various client needs.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 8 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
Learn more about SEO pricing

Select a service to see pricing information

Back Office Services Packages

starting at $775/month

Customer Support Outsourcing Packages

starting at $185/month

Highly Rated Similar Providers

HelpSquad Review Insights

Overall Review Rating

5.0
  • Quality 5.0
  • Schedule 5.0
  • Cost 5.0
  • Willing to Refer 5.0

Top Mentions

Review Highlights

  • Personalized Service and Technical Expertise

    HelpSquad's personalized service and broad technical expertise are frequently highlighted. Clients appreciate their ability to tailor solutions to specific needs and provide technical depth at a cost-effective rate.

  • Significant Cost and Time Savings

    HelpSquad's services have resulted in substantial cost and time savings for clients. Examples include a 33% reduction in labor costs for a property management company and increased efficiency, allowing businesses to focus on core tasks like product development and strategy.

  • Effective Lead Generation

    Several clients report significant improvements in lead generation due to HelpSquad's services. Increases in leads and conversion rates, such as a 25% increase in monthly leads for a software company, highlight their effectiveness in this area.

  • Exceptional Communication and Responsiveness

    Clients consistently praise HelpSquad for their exceptional communication skills and responsiveness. From the sales process to ongoing account management, the team is noted for their prompt and detailed communication, ensuring tasks are completed on time and issues are resolved quickly.

  • Room for Improvement in Client Engagement

    While overall feedback is positive, one client expressed dissatisfaction with the results of the engagement, indicating potential areas for improvement in client engagement strategies.

  • Customer Service Excellence

    Clients commend HelpSquad for their customer service excellence, both in terms of direct client interactions and interactions with their clients' customers. The team is described as professional, timely, and easy to work with.

HelpSquad Reviews

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Call Center Services for Moving & Storage Company

  • Call Center Services
  • Chat Support Services
  • Less than $10,000
  • Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They are very responsive."

Feb 13, 2024
Owner, New Horizon Movers
Andreas Makris
Verified
  • Supply Chain, Logistics, and Transport
  • Souderton, Pennsylvania
  • 1-10 Employees
  • Online Review
  • Verified

HelpSquad, LLC provides call center services for a moving and storage company. HelpSquad, LLC's sales representative team assists the client with cold calling and managing warm leads.

Showing 11-11 of 11 Reviews

Packages we offer:

Virtual Assistant Hourly Service

Hire virtual assistants for your business for as low as $7.50 per hour. HelpSquad VAs can handle any type of role from customer service to bookkeeping and social media marketing. Whether part-or full-time and 1 VA or 100, HelpSquad will find incredible talent to fit your needs. The prices below are starting points of any outsourcing discussion.

Small

For a small business looking for part-time help.

$775 /month
  • Virtual Assistant: Part Time VA

Medium

An expert customer service VA full-time.

$1,400 /month
  • Virtual Assistant: Full Time VA

Large

A full-time highly skilled and technical voice VA.

$2,100 /month
  • Virtual Assistant: Tech Support Voice VA
Features

Small

$775

/mo

Medium

$1,400

/mo

Large

$2,100

/mo

Virtual Assistant

Part Time VA

Full Time VA

Tech Support Voice VA

Small

$775

/mo

Virtual Assistant

Part Time VA

Medium

$1,400

/mo

Virtual Assistant

Full Time VA

Large

$2,100

/mo

Virtual Assistant

Tech Support Voice VA

Our Story

The HelpSquad team is a virtual family. We work all across the globe with one common mission to serve customers wherever they are. HelpSquad is focused on the health and wellbeing of and career opportunities for all of our team members. Our turnover rate is far below a regular call center and other BPO companies because we care about our people and treat them like we want our customers treated.

Meet the Team

Michael Kansky

Michael KanskyFounder

He is a serial entrepreneur, and over the last decade he has founded multiple successful start-ups, all of which successfully make businesses more efficient. He loves building a company from the ground up, creating a vision, and watching it grow.

Jason O'Neill

Jason O'NeillCEO

Jason is the CEO of HelpSquad, helping businesses focus on what they do best while his team handles the hard stuff. The business has doubled in size during 5 years of his leadership. Former CEO of LiveHelpNow, with experience across many industries.

Maria Rush

Maria RushMarketing Lead

Maria is part of the marketing team at HelpSquad, specializing in content writing and SEO for BPO and healthcare outsourcing. Making sure the right people find the right information at the right time.

Mary Dellosa

Mary DellosaMarketing Specialist

Mary is an executive assistant with over 3 years of experience. She enjoys doing various tasks such as graphic design, video editing and content writing. She is on HelpSquad's marketing team and helps leverage the company's business for growth.

Chad Lower

Chad LowerDirector of Operations

Since joining HelpSquad at its earliest stage, I have progressed from chat agent to Director of Operations in 2023. I am committed to strong leadership, operational excellence, and exceptional customer and patient service.

What Sets Us Apart

20 Years of Smarter Technology

20 years of technology and software including proprietary AI-powered tools that make virtual assistants faster and more accurate

Proof-of-Concept Partnerships

We thrive with crawl > walk > run client partnerships and welcome a proof of concept phase to collaborate on the best approach to meet client goals

Top Workplace, Low Turnover

The best workplace environment for virtual assistants and above industry standard agent retention rates

Quick Facts

Multilingual Team

11 Verified Clutch Clients

11 years in business

Team Breakdown

Customer Support (1)
Virtual Assistants (1)
Medical Virtual Assistants (1)
Inbound and Outbound Sales (1) +5 Teams

Tools and Technology

Slack
Asana
Trello
RingCentral
Google Sheets
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Salesforce
Zendesk

Commonly Asked Questions

HelpSquad provides outsourced customer support teams tailored to your business covering email, live chat, phone support, and back-office support with dedicated or flexible staffing options.

Launch timelines depend on scope and hiring needs, but we can often start with an initial team quickly and scale from there as training, documentation, and coverage needs are finalized.

Yes. We can build schedules to cover nights, weekends, and 24/7 support depending on your requirements, channels, and forecasted ticket volume.

We use structured onboarding, QA reviews, coaching, and performance reporting. We align on tone, macros, workflows, and KPIs so customers get consistent, brand-aligned support.

Our team can work inside your existing tools and workflows. We commonly operate in platforms like CRMs/helpdesks, chat tools, phones/VoIP, and collaboration tools—and adapt to your preferred stack.

Locations (1)

436 North Main Street Doylestown, PA, United States 18901

10 - 15

Contact HelpSquad

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

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