Contact Chat Support Service
Get a custom proposal24/7 Fractional Teams & Managed Customer Service
Building and managing an in-house customer support team is expensive, time-consuming, and hard to scale. ChatSupportService (CSS) solves this by providing 24/7 Fractional Teams and Managed Customer Service for growing brands.
We don't just fill seats; we provide fully managed, plug-and-play support teams that seamlessly integrate with your existing tools and processes. Whether you need omnichannel support (live chat, email, ticketing), technical troubleshooting, or customer success management, our vetted agents act as a direct extension of your brand. With CSS handling the hiring, training, and day-to-day QA, your leadership team gets their time back to focus on scaling the business. High-quality support shouldn't be a bottleneck, we make it your competitive advantage.
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
10 - 49
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Locations
Lahore, Pakistan
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Year founded
Founded 2012
1 Locations
- Lahore , Pakistan
Service Lines
Select Focus Area
- Back Office Outsourcing
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- Inbound Services
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- Content Moderation Channels
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- Content Moderation Media
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- Image Moderation
- 60%
- Text Moderation
- 25%
- Video Moderation
- 15%
- Customer Service Outsourcing
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- Outbound Services
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Industries
- Business services
- 25%
- Information technology
- 25%
- Telecommunications
- 15%
- eCommerce
- 15%
- Education
- 10%
- Financial services
- 10%
Clients
- Small Business (<$10M)
- 60%
- Midmarket ($10M - $1B)
- 40%
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
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Packages we offer:
24/7 Managed Chat & Support Teams
Fractional, always-on support teams for SaaS, eCommerce, and fintech brands. We deploy trained agents across chat, email, and voice, backed by nearly two decades of contact center experience and long-term engagements with 30+ US clients across multiple verticals.
Small
Best for early-stage SaaS & DTC brands
$360
/month
- Performance Reporting & Review: Monthly
- Agent Ramp Time: 48 Hours Deployment
Medium
Best for scaling eCommerce & SaaS teams
$700
/month
- Performance Reporting & Review: Weekly or Monthly
- Agent Ramp Time: 48 Hours Deployment
Large
Best for high-volume 24/7 operations
$1,950
/month
- Performance Reporting & Review: Weekly or Monthly
| Features |
Small $360 /mo |
Medium $700 /mo |
Large $1,950 /mo |
|---|---|---|---|
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24/7 Coverage |
– |
– |
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Dedicated Account Manager |
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Helpdesk/CRM Integration |
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Performance Reporting & Review |
Monthly |
Weekly or Monthly |
Weekly or Monthly |
|
NDA-Protected Engagement |
|||
|
Agent Ramp Time |
48 Hours Deployment |
48 Hours Deployment |
48 Hours Deployment |
|
Agent Model |
Fractional / Shared |
Dedicated Team |
Dedicated + Senior Agents |
|
Channel Complexity |
Tier 1 inquiries |
Complex troubleshooting |
Complex troubleshooting & Implementation |
|
Brand Voice Matching |
|||
|
Custom SLA |
– |
– |
|
|
Strategy Calls |
N/A |
N/A |
Monthly |
|
Small $360 /mo |
|
|---|---|
|
24/7 Coverage |
– |
|
Dedicated Account Manager |
|
|
Helpdesk/CRM Integration |
|
|
Performance Reporting & Review |
Monthly |
|
NDA-Protected Engagement |
|
|
Agent Ramp Time |
48 Hours Deployment |
|
Agent Model |
Fractional / Shared |
|
Channel Complexity |
Tier 1 inquiries |
|
Brand Voice Matching |
|
|
Custom SLA |
– |
|
Strategy Calls |
N/A |
|
Medium $700 /mo |
|
|---|---|
|
24/7 Coverage |
– |
|
Dedicated Account Manager |
|
|
Helpdesk/CRM Integration |
|
|
Performance Reporting & Review |
Weekly or Monthly |
|
NDA-Protected Engagement |
|
|
Agent Ramp Time |
48 Hours Deployment |
|
Agent Model |
Dedicated Team |
|
Channel Complexity |
Complex troubleshooting |
|
Brand Voice Matching |
|
|
Custom SLA |
– |
|
Strategy Calls |
N/A |
|
Large $1,950 /mo |
|
|---|---|
|
24/7 Coverage |
|
|
Dedicated Account Manager |
|
|
Helpdesk/CRM Integration |
|
|
Performance Reporting & Review |
Weekly or Monthly |
|
NDA-Protected Engagement |
|
|
Agent Ramp Time |
48 Hours Deployment |
|
Agent Model |
Dedicated + Senior Agents |
|
Channel Complexity |
Complex troubleshooting & Implementation |
|
Brand Voice Matching |
|
|
Custom SLA |
|
|
Strategy Calls |
Monthly |
Our Story
Musayyab started as a frontline agent in 2006 and has personally worked every role before hiring for it. That philosophy shapes how CSS recruits and runs teams today.
CSS operates alongside TalkAgent, a BPO infrastructure built in 2008, giving the combined operation 15+ years of experience across 30+ US client engagements.
Meet the Team
Musayyab ShahFounder & Managing Director
Started as a frontline agent in 2006. Built TalkAgent in 2008 and founded CSS in 2012 on one rule: work every role before hiring for it. Now leads a distributed team serving 30+ US clients across support and back-office operations.
What Sets Us Apart
Frontline-First Leadership
Our founder personally worked every role before hiring for it, and still covers shifts when needed. That's the standard the whole team is held to.15+ Years of Combined BPO Experience
Built through TalkAgent (2008) and Chat Support Service (2012), giving CSS deep operational maturity most fractional support providers don't have.Long-Term Client Relationships
Multiple engagements running 6+ years, including one nearly 8 years. We're built for partnership, not short-term contracts.Locations (1)
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