Top Help Desk Services in Poland

Ratings Updated: April 2, 2026

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59 Companies

Country: Poland

List of the Top Poland Outsourced Help Desk Services

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Arpino Sp. z o.o.

Not yet reviewed

$50,000+

$50 - $99 / hr

2 - 9

Warszawa, Poland

Services provided

10% IT Managed Services

10% Cloud Consulting & SI

10% Custom Software Development +13

10% Mobile App Development

10% UX/UI Design

10% Web Design

7% IT Staff Augmentation

5% Application Testing

5% Architectural Design

5% BI & Big Data Consulting & SI

5% CRM Consulting and SI

5% E-Commerce Development

5% IT Strategy Consulting

1% Application Management & Support

1% Business Consulting

1% HR Consulting

Focus Areas

10% Help desk

30% Hardware

30% Managed Software Application & Solutions +4

10% Disaster Recovery

10% Managed Hosting Services

5% Network

5% Security

Arpino Sp. Z o.o. Is a software development company. Launched in 2018, the team focuses on Custom Software Development and UX/UI Design.
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ALLSTARSIT

4.9 43 reviews

$25,000+

$25 - $49 / hr

1,000 - 9,999

Warszawa, Poland

Services provided

10% IT Managed Services

20% IT Staff Augmentation

10% Accounting +7

10% Back Office Outsourcing

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% Recruiting

10% Staffing

5% Customer Service Outsourcing

5% PEO/Employee Leasing

Focus Areas

20% Help desk

20% Disaster Recovery

20% Managed Software Application & Solutions +2

20% Network

20% Security

ALLSTARSIT is a Managed IT Services provider specializing in staff augmentation and IT management. According to reviews, 100% of clients highlight their professionalism, responsiveness, and commitment to delivering on time. While remote work poses a long-term concern, the overall partnership experience is positive and reliable.

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0 of 1 Help desk reviews is 5 stars

Unknown avg. project cost

Help desk Experience

ALLSTARSIT has garnered positive feedback for their help desk services, with clients noting a 90% satisfaction rate regarding the quality of candidates and recruitment process. Reviewers emphasize the team's expertise in recruitment and effective communication, highlighting the project management skills of their personnel, particularly Alex. However, a recurring theme is the length of the recruitment process, with 70% of clients mentioning timelines as a challenge. Overall, clients appreciate their professionalism and dedication, with many recommending their services.
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1 of 1 IT Managed Services reviews are 5 stars

Unknown avg. project cost

IT Managed Services PROJECT HIGHLIGHT

Dev Staff Augmentation for E-Commerce Marketing Platform
5.0 — ALLSTARSIT provides development staff augmentation for an e-commerce marketing platform. ALLSTARSIT provides three teams for the client, including one team of five developers and one team lead. Read more
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Average Project Cost Breakdown

$200,000 to $999,999 (6) Less than $10,000 (3) $1,000,000 to $9,999,999 (3) $10,000 to $49,000 (2) $50,000 to $199,999 (2) $10,000,000 + (1)

What Clients Have Said
The overall sentiment regarding ALLSTARSIT's cost and value for money is highly positive. Clients frequently highlight the 'good value for cost' and 'significant cost savings' achieved through their partnership. For instance, one client noted a '60% reduction in costs compared to local hiring,' while another emphasized that ALLSTARSIT's services resulted in 'high-quality candidates' at competitive rates. Overall, clients appreciate the efficiency and effectiveness of ALLSTARSIT's services, often stating that they receive more than what they pay for.
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Warszawa, Poland

20 Prosta
Warszawa, Poland 00-850
76 - 100

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Atech

5.0 3 reviews

$5,000+

$150 - $199 / hr

50 - 249

Kraków, Poland

Services provided

30% IT Managed Services

50% Cloud Consulting & SI

20% IT Strategy Consulting

Focus Areas

20% Help desk

20% Managed Hosting Services

20% Network +2

20% Other IT managed services

20% Security

Atech is a Managed IT Services provider specializing in IT Management and IT Support Services, including infrastructure management and security enhancements. The company has received predominantly positive feedback, with a reported 70% increase in IT perception and an above-average net CSAT score. Clients commend Atech for their proactive communication and supportive staff culture.

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Reviews mention Puts the customer first
Client feedback highlights Atech's commitment to prioritizing customer needs, with one client noting their 'best interest at the heart of how they support us.' The partnership fostered effective communication through regular meetings and a focus on user support, resulting in a 70% increase in IT perception. Overall, the sentiment is highly positive, reflecting Atech's dedication to delivering exceptional service and building strong client relationships.

IT Support for VR Mental Health Care Company

5.0 Feb 11, 2020

The staff and the culture. They are always happy to help and have our best interest at the heart of how they support us as a business.
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1 of 1 IT Managed Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

IT Managed Services PROJECT HIGHLIGHT

IT Support for VR Mental Health Care Company
5.0 — Atech Support Ltd provided IT services and support for a VR mental health care company. This included managed services, such as security, maintenance, and patching, for the client's Read more
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Industry Experience

Atech has demonstrated expertise across various industries, notably Financial Services, Healthcare, and Hospitality. In Financial Services, they successfully modernized IT infrastructure for a growth fund manager, enhancing scalability and security. Their work in Healthcare involved improving IT support and compliance for a VR company, significantly boosting user satisfaction. In Hospitality, Atech enabled a major hotel operator to consolidate and modernize their infrastructure, leading to substantial cost savings and improved customer experiences. Overall, feedback highlights Atech's technical proficiency, collaborative approach, and impactful solutions tailored to industry needs.
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Financial services Healthcare Hospitality & leisure

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Average Project Cost Breakdown

$50,000 to $199,999 (3)

What Clients Have Said
Overall, Atech is perceived as offering excellent value for money, with clients highlighting clear and fair pricing structures. Parkwalk noted a significant cost-saving by eliminating capital expenditure through their MS365 license, while GLH experienced a 30% savings in the first year post-migration. Clients consistently praised Atech's ability to deliver high-quality services that meet specific needs without hidden costs, reinforcing a strong sentiment of satisfaction regarding the company's pricing and overall value.
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OChK

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Warszawa, Poland

Services provided

20% IT Managed Services

20% Cloud Consulting & SI

20% Custom Software Development +2

20% Cybersecurity

20% Generative AI

Focus Areas

15% Help desk

20% Disaster Recovery

20% Security +3

15% Cloud Server Migration

15% Governance & Compliance Assessments

15% Network

OChK is a cloud consulting & SI company. Their team is in Warszawa, Poland and provides cloud consulting & SI and Cybersecurity.
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Infopulse

4.7 10 reviews

$50,000+

$50 - $99 / hr

1,000 - 9,999

Łódź, Poland

Services provided

15% IT Managed Services

10% Custom Software Development

10% Cybersecurity +10

10% Enterprise App Modernization

10% IT Strategy Consulting

10% Web Design

5% AI Development

5% Application Management & Support

5% Application Testing

5% BI & Big Data Consulting & SI

5% Cloud Consulting & SI

5% Mobile App Development

5% Robotics Process Automation

Focus Areas

20% Help desk

20% Managed Hosting Services

20% Managed Software Application & Solutions +6

10% Network

10% Security

5% Disaster Recovery

5% Hardware

5% Other IT managed services

5% Telecom

Infopulse is an IT company specializing in Managed IT Services and IT Support Services, providing expertise in complex projects such as Office 365 migrations and SAP S/4HANA implementations. They received positive feedback for their efficiency, strong project management, and problem-solving skills, with 100% of reviewers expressing satisfaction with their services. Clients noted effective communication and a committed approach to addressing challenges.

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2 of 2 IT Managed Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

IT Managed Services PROJECT HIGHLIGHT

Migration to Office 365 for Lighting Manufacturer
5.0 — After examining server activity, Infopulse synchronized Azure Active Directories for a lighting manufacturer. They centralized all email activity from three separate providers to Microsoft Read more
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Industry Experience

Infopulse has garnered positive feedback across various industries, including IT Services, Manufacturing, Food & Beverages, Software, Financial Services, Nonprofit, and Education. Clients commend their technical expertise, effective project management, and ability to deliver custom solutions efficiently. In IT Services, they excel in software development and support, while in Manufacturing and Food & Beverages, they demonstrate strong capabilities in ERP implementations. The overall sentiment reflects satisfaction with Infopulse's professionalism and the quality of their deliverables, making them a strong contender for projects in these sectors.
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IT Services Manufacturing Food & Beverages Software Information technology Financial services Nonprofit Education

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (3) $10,000 to $49,000 (1)

What Clients Have Said
Infopulse has garnered positive feedback regarding its cost-effectiveness and overall value. Clients appreciate the competitive pricing, with one noting a €13,000 investment yielding a quick ROI. Another client highlighted that Infopulse's services allowed them to reduce costs while maintaining quality, stating, "their ability to recruit in a tight market is a huge asset." Overall, clients find Infopulse to deliver high-quality work that meets expectations, providing significant value for the investment made.
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View projects from:

Germany (2) Ukraine (2) Denmark (1) France (1) Ireland (1) Italy (1) Sweden (1) United States (1)

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Serwis.eu

Not yet reviewed

Undisclosed

$25 - $49 / hr

Freelancer

Szczecin, Poland

Services provided

30% IT Managed Services

10% CRM Consulting and SI

10% Cloud Consulting & SI +5

10% Cybersecurity

10% IT Staff Augmentation

10% IT Strategy Consulting

10% Other IT Consulting and SI

10% Web Development

Focus Areas

20% Help desk

20% Cloud Server Migration

20% Hardware +2

20% Network

20% Security

Serwis.eu is an IT managed services company in Szczecin, Poland. They focus on IT managed services and IT strategy consulting and were established in 2002.
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Saffron

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Gdańsk, Poland

Services provided

20% IT Managed Services

30% Application Testing

30% Custom Software Development +2

10% Cybersecurity

10% IT Strategy Consulting

Focus Areas

10% Help desk

15% Managed Software Application & Solutions

15% Other IT managed services +6

15% Security

10% Disaster Recovery

10% Hardware

10% Managed Hosting Services

10% Network

5% Telecom

Saffron is a Gdańsk, Poland-based software development firm. They focus on Custom Software Development and Application Testing and were launched in 2015.
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Ciklum

4.8 7 reviews

$25,000+

$25 - $49 / hr

1,000 - 9,999

Gdańsk, Poland

Services provided

10% IT Managed Services

30% Custom Software Development

20% E-Commerce Development +4

15% BI & Big Data Consulting & SI

13% Application Testing

10% Web Design

2% Cybersecurity

Focus Areas

20% Help desk

20% Disaster Recovery

20% Network +2

20% Other IT managed services

20% Security

Ciklum is a professional IT outsourcing and software development company, providing services such as development resources, software and hardware solutions, and managed services. According to client feedback, 100% of reviewers commend their professionalism and capacity to integrate seamlessly with client teams. While the quality of their workforce and management is noted positively, 17% suggest improvements in areas like bug resolution and recruitment speed.

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Reviews mention Great project management
Ciklum has received positive feedback regarding their project management capabilities, particularly highlighted by a client who appreciated their professionalism and responsiveness. They provided access to JIRA for task tracking and maintained regular weekly meetings to discuss progress. The client noted that Ciklum's team actively sought feedback and managed hours effectively, ensuring transparency throughout the process. Overall, the sentiment reflects satisfaction with Ciklum's structured approach and effective communication.

Hardware & Software Product Dev for Newborn Wearable

5.0 Apr 5, 2017

Ciklum gave us access to JIRA, allowing us to track the hours they spent on tasks. We have fairly regular meetings—around once per week—in order to discuss anything going on. Ciklum's team is always looking for feedback and giving advice on how to make things better. They check with us before making any changes to the allocated hours and give recommendations on whether a task should be done now or later. They're always professional in this sense. From a project management perspective, Ciklum has done a great job. We always know what they're doing and how they're doing it. Ciklum is very good at explaining this process to us.
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Industry Experience

Ciklum has demonstrated expertise across various industries, including Consumer Products, Information Technology, Software, Hospitality & Leisure, Advertising & Marketing, Healthcare, and IT Services. Their strengths lie in providing skilled software development, team augmentation, and project management. Clients report high satisfaction with Ciklum's responsiveness, professionalism, and technical capabilities, particularly in developing tailored solutions and maintaining efficient communication. Overall, businesses in need of software development, IT support, and innovative solutions may find Ciklum to be a suitable partner.
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Consumer Products Information technology Software Hospitality & leisure Advertising & marketing Healthcare IT Services

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Average Project Cost Breakdown

$200,000 to $999,999 (2) $1,000,000 to $9,999,999 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Ciklum as a cost-effective option for software development and staffing, often highlighting their competitive pricing compared to local alternatives. For instance, one client noted they sought Ciklum specifically for a more affordable solution than offerings in Israel. However, some reviews suggest that while pricing is transparent, a tiered model based on team member salaries could enhance value. Overall, the sentiment reflects satisfaction with the balance of cost and quality in Ciklum's services.
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Gdańsk, Poland

Jana z Kolna 11
Gdańsk, Poland 80-864
101 - 150

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ConSol Software GmbH

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Kraków, Poland

Services provided

20% IT Managed Services

30% Custom Software Development

15% DevOps Managed Services +3

15% Generative AI

10% Application Management & Support

10% Cloud Consulting & SI

Focus Areas

10% Help desk

20% Cloud Server Migration

20% Managed Hosting Services +3

20% Managed Software Application & Solutions

20% Other IT managed services

10% Security

Launched in 1984, ConSol Software GmbH is a software development company. The agency provides Custom Software Development and IT managed services, and is midsize.
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Kraków, Poland

3 Stańczyka, Kraków, 30-126, Poland
Kraków, Poland 30-126
16 - 20

+48-12-6391-800

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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

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Rollover to see company insights or click a company below for more details.

1 Andersen Inc.

2 Atmosphere Apps

3 Billennium

4 Infolet

5 Team Connect Ltd.

6 Centuria

7 B3 Consulting Poland

8 RITS Professional Services sp. z o.o.

9 Epinote

10 Dynevo Group

11 Cloudica

12 ITELENCE

13 NATEK

14 EBIS

15 HQ Networks

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

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Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 15 Poland Outsourced Help Desk Services

Andersen Inc.

$50,000+

$50 - $99 / hr

1,000 - 9,999

Warszawa, Poland

Ability to deliver

39.3/40.0

20/20 Reviews

10/10 Clients & Experience

9.3/10 Market Presence

Service focus

15% IT Managed Services

10% Help desk

85% Other

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Atmosphere Apps

$25,000+

$100 - $149 / hr

10 - 49

Rzeszów, Poland

Ability to deliver

35.7/40.0

16.4/20 Reviews

10/10 Clients & Experience

9.3/10 Market Presence

Service focus

10% IT Managed Services

10% Help desk

90% Other

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Billennium

Undisclosed

Undisclosed

1,000 - 9,999

Warszawa, Poland

Ability to deliver

27.9/40.0

16.2/20 Reviews

2.4/10 Clients & Experience

9.4/10 Market Presence

Service focus

20% IT Managed Services

10% Help desk

80% Other

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Infolet

Undisclosed

Undisclosed

50 - 249

Kraków, Poland

Ability to deliver

27.1/40.0

16.6/20 Reviews

3.8/10 Clients & Experience

6.7/10 Market Presence

Service focus

50% IT Managed Services

10% Help desk

50% Other

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Team Connect Ltd.

$10,000+

$25 - $49 / hr

50 - 249

Warszawa, Poland

Ability to deliver

31/40.0

16.6/20 Reviews

7.8/10 Clients & Experience

6.6/10 Market Presence

Service focus

15% IT Managed Services

15% Help desk

85% Other

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Centuria

Undisclosed

$50 - $99 / hr

10 - 49

Poznań, Poland

Ability to deliver

28.2/40.0

16.2/20 Reviews

6.4/10 Clients & Experience

5.6/10 Market Presence

Service focus

71% IT Managed Services

10% Help desk

29% Other

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B3 Consulting Poland

$10,000+

$25 - $49 / hr

50 - 249

Warszawa, Poland

Ability to deliver

29.1/40.0

17.4/20 Reviews

5.3/10 Clients & Experience

6.4/10 Market Presence

Service focus

20% IT Managed Services

10% Help desk

80% Other

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RITS Professional Services sp. z o.o.

$1,000+

$25 - $49 / hr

250 - 999

Warszawa, Poland

Ability to deliver

24.5/40.0

15.2/20 Reviews

4/10 Clients & Experience

5.3/10 Market Presence

Service focus

30% IT Managed Services

10% Help desk

70% Other

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Epinote

Undisclosed

Undisclosed

10 - 49

Lublin, Poland

Ability to deliver

25.3/40.0

16.2/20 Reviews

3/10 Clients & Experience

6.1/10 Market Presence

Service focus

50% IT Managed Services

10% Help desk

50% Other

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Dynevo Group

$50,000+

$25 - $49 / hr

10 - 49

Warszawa, Poland

Ability to deliver

28.1/40.0

16.8/20 Reviews

6.5/10 Clients & Experience

4.8/10 Market Presence

Service focus

20% IT Managed Services

10% Help desk

80% Other

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Cloudica

$5,000+

$50 - $99 / hr

10 - 49

Warszawa, Poland

Ability to deliver

25/40.0

16.2/20 Reviews

2.8/10 Clients & Experience

6/10 Market Presence

Service focus

10% IT Managed Services

30% Help desk

90% Other

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ITELENCE

$5,000+

$25 - $49 / hr

50 - 249

Warszawa, Poland

Ability to deliver

23.2/40.0

18/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

15% IT Managed Services

30% Help desk

85% Other

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NATEK

$250,000+

$50 - $99 / hr

250 - 999

Warszawa, Poland

Ability to deliver

24/40.0

17.8/20 Reviews

0.6/10 Clients & Experience

5.6/10 Market Presence

Service focus

10% IT Managed Services

15% Help desk

90% Other

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EBIS

$1,000+

$50 - $99 / hr

10 - 49

Kraków, Poland

Ability to deliver

25.3/40.0

16.2/20 Reviews

3.6/10 Clients & Experience

5.5/10 Market Presence

Service focus

20% IT Managed Services

10% Help desk

80% Other

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HQ Networks

Undisclosed

Undisclosed

2 - 9

Poznań, Poland

Ability to deliver

22.1/40.0

16.8/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

80% IT Managed Services

15% Help desk

20% Other

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summ-it

$5,000+

$50 - $99 / hr

50 - 249

Poznań, Poland

Ability to deliver

25/40.0

16.2/20 Reviews

3.6/10 Clients & Experience

5.2/10 Market Presence

Service focus

15% IT Managed Services

10% Help desk

85% Other

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Net Complex

$1,000+

$25 - $49 / hr

10 - 49

Bielsko-Biała, Poland

Ability to deliver

23.8/40.0

16.2/20 Reviews

1.3/10 Clients & Experience

6.3/10 Market Presence

Service focus

15% IT Managed Services

20% Help desk

85% Other

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IT Touch

$25,000+

$50 - $99 / hr

50 - 249

Warszawa, Poland

Ability to deliver

20.2/40.0

15.6/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

20% IT Managed Services

15% Help desk

80% Other

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ZanReal

Undisclosed

$50 - $99 / hr

2 - 9

Rybnik, Poland

Ability to deliver

22.7/40.0

17.4/20 Reviews

0.7/10 Clients & Experience

4.6/10 Market Presence

Service focus

10% IT Managed Services

10% Help desk

90% Other

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OPGK Software

Undisclosed

Undisclosed

50 - 249

Rzeszów, Poland

Ability to deliver

21.1/40.0

16.2/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

10% IT Managed Services

10% Help desk

90% Other

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ScienceSoft

$5,000+

$50 - $99 / hr

250 - 999

Warszawa, Poland

Ability to deliver

37/40.0

17/20 Reviews

10/10 Clients & Experience

10/10 Market Presence

Service focus

25% IT Managed Services

95% Help desk

75% Other

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DC9 Group

$1,000+

$100 - $149 / hr

10 - 49

Warszawa, Poland

Ability to deliver

12/40.0

0/20 Reviews

8/10 Clients & Experience

4/10 Market Presence

Service focus

35% IT Managed Services

30% Help desk

65% Other

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Craftware

$10,000+

$50 - $99 / hr

250 - 999

Warszawa, Poland

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

50% IT Managed Services

45% Help desk

50% Other

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Global IT Solutions

$5,000+

$25 - $49 / hr

10 - 49

Gdynia, Poland

Ability to deliver

7.6/40.0

0/20 Reviews

3/10 Clients & Experience

4.6/10 Market Presence

Service focus

80% IT Managed Services

30% Help desk

20% Other

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Hostovita.pl

Undisclosed

Undisclosed

10 - 49

Rzeszów, Poland

Ability to deliver

5.6/40.0

0/20 Reviews

0/10 Clients & Experience

5.6/10 Market Presence

Service focus

60% IT Managed Services

20% Help desk

40% Other

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net-o-logy

$5,000+

$50 - $99 / hr

50 - 249

Katowice, Poland

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

40% IT Managed Services

20% Help desk

60% Other

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Seargin

$25,000+

$25 - $49 / hr

1,000 - 9,999

Gdańsk, Poland

Ability to deliver

23.3/40.0

16.2/20 Reviews

0.4/10 Clients & Experience

6.7/10 Market Presence

Service focus

10% IT Managed Services

15% Help desk

90% Other

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MWT Solutions S. A.

Undisclosed

Undisclosed

50 - 249

Poznań, Poland

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

40% IT Managed Services

50% Help desk

60% Other

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Luxbit - obsługa IT

Undisclosed

$25 - $49 / hr

2 - 9

Warszawa, Poland

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

20% IT Managed Services

100% Help desk

80% Other

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Hi Frankie Agency

$1,000+

$25 - $49 / hr

2 - 9

Straszęcin, Poland

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

20% IT Managed Services

100% Help desk

80% Other

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