IT Consulting and Software Development

With 29 years of experience on the world-wide market scale, ScienceSoft is a software development and IT consulting company headquartered in the USA.

ScienceSoft’s clients are well-known and prominent companies like IBM, eBay, Robert Half, Viber, PerkinElmer and others. We are providing our services to banking, retail, healthcare, manufacturing, telecommunication, entertainment and other industries.

What makes us stand out?

Acknowledged quality

Apart from receiving Ernst and Young award for the successful growth in 2014, ScienceSoft has gained recognition of its project by prestigious associations and such media as BBC, The Independent and The Daily Telegraph

All-encompassing Competence

Our company has 500+ specialists, who offer multidirectional technological assistance: custom mobile and web development, CRM, content management, collaboration solutions, data analysis and security intelligence.

Reliability

ScienceSoft is a dedicated business partner and since 76% of the company's turnover comes from the clients, whom we've been serving for more than 1 year, we cannot but be grateful and for our customers’ loyalty and do everything to live up to their expectations.

100% project delivery

We successfully carry out not only strict and highly detailed, but also most vague and peculiar project plans. Due to its great experience, ScienceSoft has developed a seamless process management system that allows 100% realization of quality-assured projects within deadline and budget limits.

 
Undisclosed
 
$25 - $49 / hr
 
250 - 999
 Founded
1989
Show all +
McKinney, TX
headquarters
  • 5900 S. Lake Forest Drive Suite 300
    McKinney, TX 75070
    United States
other locations

Portfolio

Key clients: 

Viber, IBM, eBay, Walmart, Heinz, Nestle, NASA JPL, T-Mobile, M&T bank, PerkinElmer, Enonic, Tieto, Koch Media, Visma, Airpas, Leo Burnett, Pointlogic, Baxter

Data Analytics Platform for a US Telecom Company Operating in 18 States

Challenge

As a part of the project, ScienceSoft’s BI consultants were to design and implement data management and analytics platform to let the Customer collect the data from multiple sources and get insights into customer behavior. The Customer wanted the platform to analyze historical data and enable forecasting.

Results

Thanks to the delivered data analytics platform, the Customer was able to:

  • Measure the engagement and identify the preferences of a particular user.
  • Spot trends in the users’ behavior.
  • Make predictions about how users would behave.
  • Invoice advertisers based on their calculated share.
  • Benefit from insightful data analytics (for example, daily earnings, number of new users, customer service data and more).

The use of Amazon Spot Instances allowed the Customer to reduce the costs of AWS computing resources by 80%.

Big Data Analytics Revealing Media Consumption Patterns in 10+ Countries

Challenge

Though having a robust analytical system, the Customer believed that it would not be able to satisfy the company’s future needs. A system-to-be was to cope with the continuously growing amount of data, to analyze big data faster and to provide insights into media consumption patterns based on the analytics results.

For the new analytical system, the following frameworks were selected:

  • Apache Hadoop – for data storage;
  • Apache Hive – for data aggregation, query and analysis;
  • Apache Spark – for data processing.

Amazon Web Services and Microsoft Azure were selected as cloud computing platforms.

Overall, the solution included five main modules:

  1. Data preparation
  2. Staging
  3. Data warehouse 1
  4. Data warehouse 2
  5. Desktop application

Results

At the project closing stage, the new system was able to process several...

Email Tracking Solution for Microsoft Dynamics CRM

The Customer received a tailored add-on to Microsoft Dynamics CRM 2015 in due time. The customized email tracker elaborated by ScienceSoft’s team fully met the Customer’s desired requirements featuring a wider functionality as compared to Microsoft Dynamics CRM 2015 for Outlook.

The EmailScoop implementation allowed around 80 Customer’s employees to streamline their email communication and improve customer service. In particular, it allowed to smoothly track all incoming/outgoing emails, as well as to block the possibility of email tracking for certain employees according to the company’s internal policies.

SharePoint Portal for an International Chain of 14 Shopping Malls

The custom-made SharePoint-based portal covers the needs of around 3,000 users and supports 1,000 concurrent users. Owing to the flexible notification system, the shopping center administration, tenants and contractors are constantly aware of the request status and are able to control its progress.

The improved request workflows resulted in better service quality as well as the tenants’ and contractors’ higher loyalty.

Magento E-Shop for a Beauty Store with Expert Skincare Consulting

The Customer wanted to give a new life to its online store by updating to Magento 1.9 version and improving the website performance. It aimed to go beyond the traditional vision of a Magento e-shop by establishing effective communication with customers.

ScienceSoft handled a smooth update, customized Magento extensions and enhanced the overall performance of the website. The team created a mobile version of the website with convenient navigation.

The Customer appreciated ScienceSoft’s ability to fulfill the requirements and a tailored approach to the project. The online store with smooth navigation, strong customer support and a convenient mobile version became the reflection of the company’s customer-oriented policy. This formed a firm foundation for customer loyalty and revenue increase.

Magento E-shop Fine-tuning for an Eco-Friendly Apparel Store

To launch their e-shop, the Customer integrated Magento with TYPO3 CMS. There were some inconsistencies on the company’s website that hindered the growth of the business:

  • Product overview, product detail pages and design of the shopping cart did not conform to the Customer’s requirements.
  • Payment options represented in the online store were irrelevant.
  • The Customer was concerned about security issues. The account registration process needed to be improved to protect customer data.

The Customer chose ScienceSoft as an expert Magento development company to polish its online store according to all the requirements. ScienceSoft addressed the Customer’s problems and enhanced the online store.

The Customer’s online store now fully corresponds to their current offerings and customer service processes. Visitors don’t see any inconsistences between online and real-life information, which contributes greatly to building customer...

Innovative CMS

Striving to bring Web Content Management solutions to the next level, Enonic in cooperation with ScienceSoft has released a brand-new CMS called Enonic eXperience Platform which provides a safe and predictable foundation for online presence of any kind. With a modern and flexible architecture, the platform offers an intuitive and fast way to create and manage websites, intranets, commerce and mobile solutions for public and private enterprises.

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SharePoint-Based Intranet for 45,000-employee Bank

A corporate-wide Intranet solution for an American full-service commercial bank to facilitate collaboration between departments. The solution provides tools for sharing documents and storing corporate knowledge base and also encourages internal communication to streamline business processes across all bank levels.

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Phrasebook Travel App and Learning Portal

Two innovative language learning tools: a mobile app (originally only iOS) which would serve as a handy traveler’s phrasebook and a learning web portal where users could further polish their conversational skills.

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Microblogging website for people with a viewpoint

A Twitter-like microblogging website with categorized multimedia content shared by registered contributors. A Pimcore publishing solution for an online magazine.

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Invention Machine With Semantic Search

A number of products to help big companies improve their innovation process with the help of semantic analysis of natural language texts including 15 mln worldwide patents, 3,000 cross-disciplinary scientific 'deep web' websites and the database of 8,000 scientific effects. The software allows engineering, marketing and production personnel to find more cost-effective, competitive and higher-quality system designs.

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Stop Procrastinating App

The award-winning productivity tool that has been repeatedly acknowledged as one of the best Internet blockers by world-renowned media like the BBC, the Daily Telegraph, Le Monde and others.

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iLivid download manager

A handy desktop application to help users enjoy a better experience of downloading videos from popular file-sharing websites including over 50 hosting services, such as RapidShare, MediaFire, Hotfile, 4shared and others including torrent sites. Users can watch videos instantly or use one-click downloader to automatically save the file. The application was designed to download videos from the leading video sites such as YouTube, Vimeo, Metacafe, Dailymotion and more.

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8,000+ FMCG Brand Health BI

The BI solution for the global FMCG company with 8,000+ brands worldwide allows managing the quality and consistency of marketing strategies, thereby ensuring data-driven decision making. The analytical system collects survey data and processes it to disclose the real drivers of consumers’ behavior.

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Viber App

An ambitious start-up commissioned ScienceSoft to create an instant messaging and VoIP app which now boasts over 600 mln active users across the globe.

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System for vehicle on-board diagnostics

An on-board diagnostic system that sends diagnostics data, mileage, geolocation and other information to vehicle owners who can now control their vehicles from anywhere in the world through a smartphone, tablet or computer. Being an innovation on the market of connected cars, the solution has got an Edison Award.

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CRM for a retail bank with 7 mln clients

Backed by a 7-year expertise in Microsoft Dynamics CRM development, ScienceSoft joined the project to help the Customer creat a CRM system for a bank with 7 million clients. Our team developed three modules: customer base management, sales activities planning and advanced analytics.

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Alternative web browser

A Mac version of the all-in-one web browser specifically suitable for music connoisseurs, video lovers and people with an active online presence. ScienceSoft also implemented a system of updates for Windows and Mac as well as a solution for torrents managing from the browser.

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ScienceSoft helps create the world’s largest PLM platform

The product lifecycle management solution, powering 20,000 retailers, manufacturers and suppliers in 110 countries, is a unique system that drives the development of products with $300+ bln in annual sales. The cloud-based platform helps all the industry players to conjoin their efforts, knowledge and clients, providing faster communication, more accurate data and transparency in their ventures.

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Reviews

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SharePoint Maintenance for Local Government Authority

“Their depth of knowledge on both SharePoint and SQL was impressive.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June 2017 - Ongoing
Project summary: 

To supplement in-house staff, ScienceSoft handled SharePoint and SQL server maintenance and support for a local government. They resolve server issues, verify backups, and ensure that uptime remains stable.

The Reviewer
 
5,001-10,000 Employees
 
Ayrshire, United Kingdom
Kirsty McIntyre
Web Developer, South Ayrshire Council
 
Verified
The Review
Feedback summary: 

ScienceSoft’s team is highly responsive, whether via phone or email. They act quickly in the face of concerns and allocate developers effectively. The system has run smoothly since they took over managing it.

BACKGROUND

Introduce your business and what you do there.

I’m a web developer for the South Ayrshire Council in Scotland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScienceSoft?

We needed a company to handle maintenance and support for our SharePoint platform since we didn’t have enough in-house staff to manage it.

SOLUTION

What was the scope of their involvement?

They essentially served as additional tech support. If we encountered a problem with the system that we couldn’t resolve in-house, we’d contact them to fix it. For example, if our SharePoint sites were unavailable or if we had an issue with our servers, they’d address that for us. They’re also helping us prepare to upgrade our SharePoint software, but we’re not quite ready to go through that process yet in-house.

In addition to SharePoint, they also provide maintenance and support for our 24-hour SQL servers. Lately, they’ve been checking on our backups and server logs.

What is the team composition?

We have a project manager and two developers.

How did you come to work with ScienceSoft?

Since we’re a local authority, we had to post a bid for contractors. ScienceSoft was one of the groups that got back to us with a quote and we chose to go with them.

How much have you invested with them?

We’ve spent about $8,000. We typically receive 240 hours of service per year.

What is the status of this engagement?

We started working with them in June 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re usually very responsive and they’ll allocate a developer to our project as soon as we contact them. We haven’t had many situations where the system’s gone down, but they’re quick to respond when it does and they find a way to get us back online. They’ve done a good job of ensuring things run smoothly.

How did ScienceSoft perform from a project management standpoint?

We touch base via email and then we use Jira for project management and teleconferencing. We use Skype for our business calls as well. They reply to emails within the hour.

What did you find most impressive about them?

Their depth of knowledge on both SharePoint and SQL was impressive. Other companies we talked to only knew one or the other, so it was fortunate that we found a company good at both. As a small company, we don’t always have the skills in-house to resolve a major issue like system downtime.

Are there any areas they could improve?

Not that I can think of right now.

Do you have any advice for potential customers?

Not in particular. All of our dealings with them have been good.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Hadoop Deployment for Large Education Institution

"They provide expertise and accountability and they’re easy to work with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. - Oct. 2018
Project summary: 

ScienceSoft installed and configured a data storage network. They followed specifications to run the network on Linux and incorporated Python and Zeppelin. The network is live.

The Reviewer
 
5,001-10,000 Employees
 
Miami, Florida
Professor, Miami Dade College
 
Verified
The Review
Feedback summary: 

The cost-efficient network launched on schedule and within budget. Customers should expect an accountable and responsive partner. Effective management skills include technical expertise and thorough accounting of network specifications.

BACKGROUND

Introduce your business and what you do there.

I’m a professor at Miami Dade College. I teach machine learning, business intelligence, and SQL server database.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScienceSoft?

We needed someone to install an Apache Hadoop system. We have servers dedicated to our own Hadoop lab.

SOLUTION

What was the scope of their involvement?

They installed and configured our Hadoop system such that we could avoid cloud storage, which would cost a lot of money. We provided them with specifications and they followed, installing Linux to support Hadoop and then installing related components such as Python and Zeppelin.

What is the team composition?

Our main point of contact was the lead technician for our project. We also worked with a team leader and a couple of other technicians.

How did you come to work with ScienceSoft?

I searched online for a big data consultant. I contacted them and we agreed on a contract, schedule, and price.

What is the status of this engagement?

We started working together in August 2018 and the engagement concluded in October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They finished the project on schedule and answered all of my questions.

How did ScienceSoft perform from a project management standpoint?

The main technician visited us for two days. He gave me some manuals to explain the work, and we discussed the project details. We communicated through email and managed the project through TeamViewer. Their team was very responsive.

What did you find most impressive about them?

They provide expertise and accountability and they’re easy to work with.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Clients should communicate their needs clearly.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were always on time.
  • 5.0 Cost
    Value / within estimates
    Their quote was the fairest we received.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

SharePoint Consulting for Personal Products Manufacturer

“ScienceSoft understood and implemented everything I requested.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
July 2018 - Sept.. 2018
Project summary: 

Using SharePoint Designer, ScienceSoft automated a manual approval system for a tool evaluation report site. It converts forms that require written signatures into emails. They also redesigned the site’s UX.

The Reviewer
 
5,001-10,000 Employees
 
St. Louis, Missouri
Tooling Engineer, Edgewell
 
Verified
The Review
Feedback summary: 

ScienceSoft delivered a system that saves time and effort. Automating administrative processes saves paper from forms and gives internal staff the latitude to target more challenging work. Users enjoy the new platform, which fulfilled the entire scope of requests. 

 

BACKGROUND

Introduce your business and what you do there.

Edgewell Personal Care manufactures personal care products, mostly Schick razor blades. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScienceSoft?

Our company has a tool evaluation report site to submit products at various stages of the life cycle and keep track of them during different revisions. It generates reports that indicate whether we need to manufacture related parts for specific products. 

Our original site demanded a lot of manual effort. We had to print out forms and walk around the office to get everybody's signature before uploading it again. We asked ScienceSoft to clean up the design and make our site more user-friendly.

SOLUTION

What was the scope of their involvement?

ScienceSoft introduced a workflow within the platform that lets us input various colleagues' email addresses. It automatically sends them emails so they can approve reports. Using this system eliminates the need to physically approach an individual to request a written signature. 

We wanted to maintain our website on SharePoint, so ScienceSoft created the entire new workflow and report format using SharePoint designer within the existing system and website. 

What is the team composition? 

We interfaced with three developers including a project manager. 

How did you come to work with ScienceSoft?

I looked up SharePoint consultants online and found ScienceSoft's website. They seemed to be offering what I was looking for, so I reached out to them. 

How much have you invested with them?

We spent about $7,000. 

What is the status of this engagement?

We notified ScienceSoft in May 2018 and started the project in July due to internal resource constraints. We wrapped up the project by the end of September 2018. After they finalized the website in August, we held a couple of additional meetings to make sure that it worked within our system. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since I was the one who started the project, I reached out to the rest of my team who would be using the site to get feedback. ScienceSoft implemented all the requests I initially collected from various people within the website. Our users were pleased to see all the new options it includes. We're very satisfied. 

The platform and automation system make our work easier and faster. The site is mostly for administrative tasks and tracking products. Now that our employees don’t have to handle those responsibilities, they have time to focus on other more technically demanding projects. 

How did ScienceSoft perform from a project management standpoint?

ScienceSoft listened carefully to all the ideas I proposed. They broke my concept down into individual tasks we needed to accomplish. Having a list of actionable goals gave us a more realistic picture of what would happen. 

We mostly interacted with the development team through phone calls. We used relatively informal communication. We tracked progress as they completed different steps of the project.

What did you find most impressive about them?

ScienceSoft understood and implemented everything I requested. They never pushed back on any of my requirements. Instead, they managed to accomplish all of my requirements. 

Are there any areas they could improve?

Not necessarily. There might have been a minor language barrier, but that was about it. 

Do you have any advice for potential customers?

I suggest writing a formal, written plan that describes what you want the end result to look like. Setting the goals from the very beginning will help the project get started earlier and potentially completed faster. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Intranet Dev for IT Service Provider

"ScienceSoft’s availability was valuable, along with their expertise."

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
Less than $10,000
 
July - Sept. 2018
Project summary: 

Brought in as a third-party, ScienceSoft redesigned a SharePoint-based intranet system. They migrated all existing content and designed the customized platform to match the end-user’s specifications.

The Reviewer
 
51-200 Employees
 
Greenville, SC
Sr. Technology and Security Fellow, IT Service Provider
 
Verified
The Review
Feedback summary: 

The newly designed intranet platform met all expectations and has resulted in a promise for future collaborations. The ScienceSoft team was consistently responsive throughout the project and capable of solving issues as they occurred. They were effective and produced quality deliverables.

BACKGROUND

Please describe your company and your position there.

I'm the senior technical and security fellow. I work at a managed service provider (MSP), and we supply IT services to our clients.   

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ScienceSoft?

We don’t provide software or app development internally, so we needed to outsource a project from one of our clients. We wanted ScienceSoft to migrate and develop a company intranet on SharePoint for a client in the financial sector. 

What were your goals for this project?

We needed the intranet site to be redesigned to use many of the built-in features on SharePoint. The site also needed to be customized and fall within the client’s deadline and budget.

SOLUTION

How did you select this vendor?

We searched online and had meetings with the top three vendors. We reviewed their work histories and spoke to references before deciding on ScienceSoft.

Can you go into detail about the services they provided and the scope of the project?

They began by migrating content from an on-premise web server to SharePoint and OneDrive. Once they transferred and shared these files, they customized the SharePoint site to match the end-client’s design requirements.

What was the team composition?

They provided a project manager and a team of four developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our end-client was fully satisfied with the quality and timing of the deliverables. They’ve asked to continue with another project because of this work, and we’ll be hiring ScienceSoft for that, as well.

How was project management arranged and how effective was it?

We worked directly through our project manager, which was effective. We were able to access the developers as needed and resolve issues quickly.

What did you find most impressive about this company?

ScienceSoft’s availability was valuable, along with their expertise. Being able to reach someone when needed was important to us.

Are there any areas where they can improve?

They could improve the amount and quality of the documentation after completing the project.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    They provided above-average quality work.
  • 4.0 NPS
    Willing to refer

ServiceNow Implementation for Consulting Company

“ScienceSoft is open to training and consistently makes an effort to improve their team.”

Quality: 
3.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
June 2017 - Ongoing
Project summary: 

ScienceSoft provides staff augmentation for consulting, client request analysis, and ServiceNow implementations for ITSM, HR, and finance. Developers customize the tool as requested for expanded capability.

The Reviewer
 
Head of Operations, GuideVision
 
Czech Republic
Tomas Humpa
Head of Operations, GuideVision
 
Verified
The Review
Feedback summary: 

ScienceSoft assigns resources that are open to training opportunities about challenging new technologies. Issue reporting in real time ensures rapidly resolutions and prompt delivery. Even the junior developers they assign work diligently to produce strong products and learn best-practice methods.

BACKGROUND

Introduce your business and what you do there.

I’m the head of operations and resourcing manager for GuideVision. Our development consultancy specializes in Agile Scrum projects in ServiceNow implementation.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScienceSoft?

My company was looking for new resources and hired ScienceSoft to extend our team of consultants. We’ve trained them for the ServiceNow platform and have worked together on several of our projects.
 

SOLUTION

What was the scope of their involvement?

ScienceSoft supports our efforts through consultation, client request analysis, and platform implementation. Most projects involve ServiceNow, a tool that automates company processes. Initially, this cloud application platform was used mainly for IT Service Management (ITSM). The current iteration features modules for HR, financial management, and security. 

The team has developed custom applications that optimize unique processes the existing functionalities couldn’t facilitate. Many of these projects are based on specific customer requests, but around 60% of our work with ScienceSoft has focused on ITSM.

What is the team composition?

We’ve hired around 12 people from ScienceSoft to support our team of 100 internal consultants. The team assigns specific technical consultants to each of our projects. They work remotely with our in-house project managers. 

How did you come to work with ScienceSoft?

The owner of my company met ScienceSoft’s head of operations one year ago during a convention.

How much have you invested with them?

We pay ScienceSoft a monthly fee of $70,000–$100,000. The total cost of their work has exceeded $1 million.

What is the status of this engagement?

We’ve been working with ScienceSoft since June 2017. We have an agreement that extends for the next three years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We usually send monthly feedback on each specific consultant. These reports outline factors like delivery quality.  Even though many of their members are junior staff, I’m satisfied with ScienceSoft’s strong performance. The process of using an external resource isn’t perfect. We trained some resources just two months ago, so they haven’t had as much experience in the service area.

Our collaboration is time-and-materials-based, so they resolve any problems they encounter to deliver their work. ScienceSoft announces any occurrence as soon as possible, and their reporting is excellent. Some of our resources left, and they weren’t able to replace them. We weren’t very satisfied from that standpoint, but they’re doing well regarding quality. They regularly offer quick responses to important issues. 

How did ScienceSoft perform from a project management standpoint?

We are using our own project managers. All the resources ScienceSoft assigns to our projects work as an integrated part of our team. I can’t comment on their project management skills or performance.

Our projects are Agile. We’re using the Scrum methodology with daily standup meetings. Skype and Slack are our primary communication tools. Our scrum master or project manager has daily contact with ScienceSoft through Skype meetings.  

What did you find most impressive about them?

ScienceSoft is open to training and consistently makes an effort to improve their team. We can feel their dedication to becoming better and better.

Are there any areas they could improve?

They could add new services to their offer, like mobile solutions.

Do you have any advice for future clients of theirs?

My advice is to find the right person to lead the communication. It can be challenging to identify the correct point of contact for business-level communication, as an example

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They sometimes overspent time on user stories.
  • 4.0 Cost
    Value / within estimates
    My main goal in this collaboration was to alleviate the pressure on our internal team, rather than saving costs.
  • 3.0 Quality
    Service & deliverables
    The quality is good, but not perfect.
  • 5.0 NPS
    Willing to refer

Back-end Mobile App Dev for Technology Distributor

"We always had an honest and trustworthy relationship: I trusted their guidance and their actions..."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
May 2015 - Oct. 2017
Project summary: 

ScienceSoft developed a number of web/mobile apps and APIs using scrum agile methodology. Most recently they built a backend in PHP/Symfony 2 framework and created a message queuing system for an Android app.

The Reviewer
 
201-500 Employees
 
Dallas Metro Area
Former Manager, Telecommunications Company
 
Verified
The Review
Feedback summary: 

Working with complex programming languages, they delivered a high quality product. Their exceptionally skilled team was responsive and available to provide support, even after hours, while their honest feedback and transparency helped establish a long-term trusting relationship.

BACKGROUND

Introduce your business and what you do there.

At the time the project happened I worked as a project manager at a wireless carrier company. I supervised software development and IT.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScienceSoft?

We were working on several technology projects and we were having some challenges in recruiting and keeping the appropriate technology staff on site. We either couldn't find quality software engineers or we couldn't keep those engineers long enough to make meaningful progress on our projects. We were a small company so we couldn't afford to employ a large team. This is the reason we started looking for a contractor with expertise in app development.

SOLUTION

What was the scope of their involvement?

We worked on many projects together over years. Their team developed web applications, web API services, mobile applications, mobile APIs, and a web service for automatic processing for us. They provided design services, including user experience design, marketing material, and technical writing services. We also had database ETL and analytics. My senior developer and myself worked closely with them to schedule and execute tasks in a scrum agile methodology.

One of our most recent projects was also one of the largest. For this project, they provided backend services, exposed APIs, and a message queuing system for a very large mobile application. The mobile applications were loaded on all of our clients' Android smartphones, and this application had to send and receive data from all of those handsets periodically throughout the day. It managed a massive amount of data efficiently and provided value to us and to our end customers.

Our backend technology was primarily written in PHP and Symfony 2 framework. Some of the technology stacks around communicating with the mobile devices are MQTT, Kafka, Redshift, and Amazon S3.

What is the team composition?

They assigned a development team to us, and, eventually, we grew into having a full-time project manager. We also had a full-time database ETL engineer, a part-time lead software architect, a part-time designer for UX, a user experience expert, a technical writing and marketing expert, and part-time infrastructure support for our Amazon Web Services.

How did you come to work with them?

Our CEO had a colleague who recommended them to us after having a positive experience with them in the past. We reviewed them against other providers and chose them partially based on good presentation and good service offerings, not so much on price (they're a little pricey).

How much have you invested with them?

We spent over $1,000,000.

What is the status of this engagement?

I started working with them in May 2015 and we worked with them them during my entire time there – up through October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They delivered a high quality product. Most of the time they had high quality contributors on their team and were always eager to help us find and replace the team members who weren't pulling their weight.

How did they perform from a project management standpoint?

Initially, we handled the project management process in-house, and they worked with that. When they started providing some project management resources, they did an excellent job. We used Slack and Jira. We also had UberConference for our daily conference calls.

They were very responsive and available during business hours. Even after they went home (which was about 11:00 AM my time), they were back online, signed into Slack, available to answer my questions.

What did you find most impressive about them?

We always had an honest and trustworthy relationship: I trusted their guidance and their actions as far as the quality of their code. They never gave me any reason for distrust. Their engineers always gave us honest and frank feedback, which made the technology projects go much smoother. I had worked with different outsourced providers in different countries and was not always supplied with that kind of upfront feedback, which could sometimes really hinder our projects with those vendors.

Are there any areas they could improve?

Sometimes the quality of the voice connections to Belarus was not good. I eventually had to implement a conference call system to fix that but it was still poor every now and then.

Do you have any advice for potential customers?

Be open to constructive feedback from your resources. Sometimes they can be very blunt, so embrace that and turn that into a positive experience.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They're a bit expensive.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

PHP and JavaScript Dev for Market Research Company

"They deliver the work and often go the extra mile."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2016 - Ongoing
Project summary: 

As an outsourced provider, ScienceSoft developed B2C market research tools for email, web, and point-of-sale platforms. They also improved reporting functions and updated APIs and backend SQL infrastructure.

The Reviewer
 
1-10 Employees
 
Belgium
David Frenay
CEO, Emolytics
 
Verified
The Review
Feedback summary: 

Communication and responsiveness have never been concerns despite ScienceSoft being a remote team. Their technical acumen and work ethic contribute to production of high-quality dev solutions.

BACKGROUND

Introduce your business and what you do there.

Emolytics provides automated market research technology (e.g., easy-to-customize survey and feedback technology for websites, email, and point-of-sale) for B2C companies. I am the CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScienceSoft?

I was looking for an high-quality, reasonably priced outsourcing partner for PHP and JavaScript. I’d had experience with several outsourcing partners in Russia, Belgium, and other countries, but wanted to find an outsourced group that could become a part of the team. They also needed to be near us geographically in order to reduce time-zone issues.

SOLUTION

What was the scope of their involvement?

We worked together on the whole spectrum of our technology—feedback capture to data processing, reporting, data analysis, etc. ScienceSoft was tasked with full-stack development for email, website, and point-of-sale survey and feedback tools. They also improved the report-generating piece of our solution and reworked many of our APIs and backend SQL database structures.

What is the team composition?

The project was small, consisting of two resources from their end in the first few months, which was reduced to one. Despite having an account manager on ScienceSoft’s end, we interacted directly with the developer. Their account management is in place only for our contract and other details.

How did you come to work with ScienceSoft?

I explored a few countries, including Russia, Belarus, Romania, Poland and even France. Price was one factor, but the main one was quality. I wanted to find someone I could feel comfortable with. Beyond junior or senior resources, we wanted to find someone who was willing to learn and evolve alongside our product.

I interviewed several less-expensive providers in other countries, but ScienceSoft stood out in terms of quality and price. Our communication with them was very good and they were the right size. Plus, they were able to work with different technologies and could help me in the future with data analysis, security, and testing. Their extra capabilities aren’t being exploited at the moment, but they will likely be helpful in the future.

How much have you invested with them?

The investment to date has been over 100-150K€. 

​​​​​​What is the status of this engagement?

We started working with them in May 2016 and they are still a part of the team.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of the work produced by our engineer as well as the overall skill set is better than any of my previous outsourced experiences. The team is motivated and hard-working, and my account manager has been friendly.

How did ScienceSoft perform from a project management standpoint?

While we’ve never met anyone from ScienceSoft in person, they’ve been very responsive over Skype, Slack, Google Hangouts, and email. I’ve never had a problem in communicating with them.

Our developer reacted quickly whenever there was an issue to solve. He was reactive and always willing to make sure that the features being released worked well. It was a pleasant surprise to see his level of involvement and motivation.

What did you find most impressive about them?

They deliver the work and often go the extra mile. If I find a bug, I know that I can count on the person I’m working with. He’s been there to solve issues and monitor the work. This trait is difficult to find and it’s a very good fit for us from a cultural standpoint.

Are there any areas they could improve?

English language skills on their end can be inconsistent. I had a choice between several developers and chose someone stronger in that area. Their development knowledge is high and they’re not client-facing, so I don’t really care about English, but I would recommend making your own screening if you want to work with them for client support. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Assessing timeframes in our area is difficult, so I’ve been impressed with ScienceSoft.
  • 4.5 Cost
    Value / within estimates
    There’s always room for improvement, but it’s been money well-spent.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Developed Prototype for Automotive Insurance Firm

“I like developing a personal relationship with people, and they made it simple to do that.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2016 - Ongoing
Project summary: 

ScienceSoft assumed development responsibilities for a mobile sales and customer service app. The app allowed users to easily submit 3D models of accident reports.

The Reviewer
 
51-200 Employees
 
Langenfeld, Germany
VP of Business & Technology, Automotive Insurance Firm
 
Verified
The Review
Feedback summary: 

Although the app had just been rolled out, it performed well and included all the desired functions. ScienceSoft distinguished themselves with their adaptive methodologies, collaborative management, and direct access to developers. They worked quickly and capably and delivered an outstanding tool.

BACKGROUND

Introduce your business and what you do there.

We are a startup in the U.S. We facilitate the claims process on behalf of our customers. We view ourselves as a technology company first and a services company second. Our style is to solve problems technologically and then bridge that with services until such time we had the ability to resolve issues.

Our original company is in Germany, and it has been around for 13 years. We’re bringing a similar business model to the U.S., although some of the products and markets are different from those in Europe.

I’m the VP of technology. I take care of all the technology and business operations, including customer service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScienceSoft?

We were looking for local development resources from a cost perspective.

SOLUTION

What was the scope of their involvement?

ScienceSoft continued the development of a mobile web app that we had inherited from our parent company in Germany. We localized it and released a prototype for client interaction and sales purposes.

The product is a photo estimating application that involves 3D model interactions. For accident reports, we developed different 3D models for automobiles. Users could select and deselect damaged parts. ScienceSoft integrated our backend platform with the product. They’ve worked on many other things as well.

What is the team dynamic?

We started with one person, and the team has grown to three people. That number has gone up and down, depending on our budget.

The team has been pretty stable. We had to reduce the team because of our budget, but that was our choice. Recently, one team member decided to take on new opportunities, so now I have to find another person to replace him.

How did you come to work with ScienceSoft?

I had worked with them in the past at my own business where I was consulting for different organizations and organizing development resources. I was looking at other companies overseas as well in Ukraine, Russia, and India.

Based on our previous experience and relationship with ScienceSoft, I gave them a chance. My other reasons for choosing them were based on their cost and expertise.

What is the status of this engagement?

We started working with them in September 2016. We did the prototype first and then expanded things in October.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve just launched the full self-service estimating platform for our first customer. It’s live, but I can’t say there has been any specific feedback at the moment.

How did ScienceSoft perform from a project management standpoint?

I manage the team, and my team interacts directly with their development team. We use Skype for meetings. We also use a VPN [virtual private network] and standard tools to connect ScienceSoft’s team to our environment.

What did you find most impressive about them?

We’re small and don’t have a lot of resources, so it was important for us to get the right resource and have a good relationship. ScienceSoft is very open to that. Other companies like to establish multiple layers of self-management versus our management, especially with how clients interact with them. In contrast, I like making people part of our team. I like developing a personal relationship with people, and they made it simple to do that. They’ve been very open to us working directly with the developers.

They are willing to work with the way we do development—how quickly we turn an idea to a requirement to getting it done. Other companies do something similar, so it’s hard to say they do it better than someone else. It is always important to have a low-maintenance vendor.

Are there any areas they could improve?

It would be good if ScienceSoft felt more confident about giving feedback about our side of the project. That would be the ideal scenario. However, it’s a byproduct of the type of team we’ve assembled. We’ve established a direct interaction instead of having a customer service model. I can’t really say that it’s on them to improve this.

4.0
Overall Score We’ve had some challenges based on our size. We were able to manage that better with the relationship.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    That’s a difficult scenario because we drive the deadlines and the changes. It’s not like we hand the project to them and give them a due date. Nobody’s perfect.
  • 4.5 Cost
    Value / within estimates
    We’re based in California, so if I compare to what I would pay here, it’s quite good. There’s a definite value. We have a blend of different resources, from junior to senior.
  • 4.5 Quality
    Service & deliverables
    They’ve worked on a lot of projects for us, including a core platform and other functionalities within our environment.
  • 5.0 NPS
    Willing to refer

Dedicated Dev Team for Medical Company

“ScienceSoft has the skills and knowledge required to complete tasks well.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2017 - Ongoing
Project summary: 

ScienceSoft utilizes the Java jQuery stack, Spring, and Tomcat to augment web-based backend development. 

The Reviewer
 
51-200 Employees
 
Markham, Ontario
VP, Information Technology
 
Verified
The Review
Feedback summary: 

They provide consistent on-time delivery, seasoned skill sets, and reliability. Communication regarding availability of internal resources and a facility for exceeding expectations establishes them as an indispensable partner.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of IT for a large Canadian producer (licensed) of medical cannabis. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScienceSoft?

I usually keep 3–4 offshore vendors available for our various projects.

SOLUTION

What was the scope of their involvement?

Our projects are mostly intranet-related, as well as some public-facing. ScienceSoft provided web-based backend development. The system is large, but I usually distill the work to simple tasks. I use ScienceSoft for sprint projects in the Java jQuery stack, Spring, and Tomcat.

What is the team dynamic?

I work with two Java developers and another for HTML/JavaScript. ScienceSoft augmented my built-in process. We have an architect, a project manager, and developers internally, who guide ScienceSoft and ensure that their deliverables meet our expectations. ScienceSoft strictly follows my team’s instructions, with everything prepared for them.

How did you come to work with ScienceSoft?

They reached out to me and told me they had the capacity to join an active project. I had at least four vendors at the time, and I hadn’t worked with ScienceSoft before. I prefer to mix and match different skillsets, which is one of the reasons ScienceSoft came on board. They had different rates and quality developers compared to our other vendors.

What is the status of this engagement?

We began working with them in May 2017. We’ve worked together on three separate web projects, and two of them are ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The first project goes live within a couple of weeks. We had no major issues, and their performance met my expectations. I have strict guidelines for code, so I reviewed everything ScienceSoft delivered. From a development point of view, ScienceSoft has the skills and knowledge required to complete tasks well. They are worth what I pay for their services.

How did ScienceSoft perform from a project management standpoint?

The collaboration is completely remote. We communicate well, and their English level is good. Our daily scrum calls are via Skype, where we use screen sharing, and we also use JIRA for our ticketing system. I need to know about developer vacations, and there hasn’t been any unexpected departures.

What did you find most impressive about them?

The major factor in any outsourced project is time management. ScienceSoft does 95–100% of the work I pay for, which is better than a 100-person team with poor output. ScienceSoft has a good skillset and knowledge, and they also do things right and on time. They never cause delays, and they always overdeliver.

Are there any areas they could improve?

I use ScienceSoft as staff augmentation, so they don’t make decisions on their own. They complete work reliably, and I’m happy with them.

5.0
Overall Score I am happy, and I will definitely have more projects with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They are neither our cheapest nor most expensive option. I use resources between $20 and $70 per hour.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

Desktop Application for Online Book Retailer

"Anything that we identified was fixed by ScienceSoft's development team within a day or two. There were fewer than 15 bugs so far, most of them small."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

ScienceSoft was hired to build a desktop application allowing buyers on the firm's website to  synchronize and download purchases easily.

The Reviewer
 
51-200 employees
 
Atlanta Metro Area
CTO, Online Book Retailer
 
Verified
The Review
Feedback summary: 

ScienceSoft stands out for producing an application with fewer than 15 bugs and fixing all issues quickly. ScienceSoft is recommended for development work.

BACKGROUND

Introduce your business and what you do there.

Our company provides online book sales and on-demand printing. We're an in-between for manufacturers, publishers, and consumers, specializing in niche markets like role-playing games, war games, comics, and so on. I am the vice president and chief technical officer of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScienceSoft?

We wanted to create a desktop application that would allow people to synchronize and download purchases they'd made from our site easily.

SOLUTION

What was the scope of their involvement?

ScienceSoft used a framework called qt.io as a front-end, which functions across multiple operating systems. Our initial program was for Windows, but we were looking to branch out to OSX, iOS, and so on. The communication is done over HTTPS, with ScienceSoft's program calling APIs [application programming interfaces] on our server. Visual Studio was used for most of the programming. ScienceSoft created some user interface and user experience designs, based on our general idea of what kind of program we wanted and what options we had available.

How did you come to work with ScienceSoft?

I did a Google search looking at software development companies specializing in OSX and other platforms, made a laundry list, and contacted the ones that looked promising. I received a request for proposal from each one and decided to go with ScienceSoft.

How much have you invested with ScienceSoft?

The total cost of our project with ScienceSoft was between $30,000 and $40,000.

What is the status of this engagement?

We started working together in May 2016. ScienceSoft has made a working Windows version, but we plan to have an ongoing collaboration, making further iterations of the program and also porting it to other platforms.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We haven't released the software yet and are still doing some internal alpha and beta testing with bigger customers, but we do feel that the project was successful. We don't have many metrics around the software yet but, overall, it seemed to have very few bugs. Anything that we identified was fixed by ScienceSoft's development team within a day or two. There were fewer than 15 bugs so far, most of them small.

How did ScienceSoft perform from a project management standpoint?

The main thing worth noting is that ScienceSoft uses Russian developers, which don't work on United States time. Sometimes, when we had bug fixes to request or questions, it could take ScienceSoft a day to get back to us, making the communication a bit difficult. A 3- or 4-email conversation could sometimes take a few days to complete.

Are there any areas ScienceSoft could improve?

Other than communication, I can't think of anything for ScienceSoft to improve. They were nice to work with.

What tips or recommendations could you share that might increase the likelihood of success with ScienceSoft?

Clients should work with ScienceSoft on the software specifications document. ScienceSoft did most of that work for us and did a good job. They know their own processes and procedures, which was helpful.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    ScienceSoft was better than us in terms of getting work done on time. Some of our work required changing APIs, which meant that ScienceSoft was waiting on us.
  • 5.0 Cost
    Value / within estimates
    Very strong.
  • 4.5 Quality
    Service & deliverables
    ScienceSoft performed well overall, but we had to go back and forth on some visual design elements. They produced some non-standard user interface logic, but those issues were small and solved quickly.
  • 5.0 NPS
    Willing to refer