EBIS

BACKGROUND

Introduce your business and what you do there.

I’m the performance and campaign analyst at TG Montgomery, a nutrition company with a subscription-based model.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EBIS?

Our numbers and reporting analysis were disorganized; we wanted to build out a data warehouse and our reporting capabilities.

SOLUTION

What was the scope of their involvement?

EBIS built the data analytics development from scratch, implementing seven sources into our data warehouse including Facebook and Google. Our customer service and other aspects of our business are integrated into this one data warehouse, where everything is input into one data model. We can access a live overview of all sources, including marketing and our subscriptions, both on desktop and mobile. Using machine learning capabilities, the team has also created predictive models to better utilize our data.

Further, the team not only supported tech development, but they also conducted a business analysis for us. 

What is the team composition?

I have one main point of contact, but we work with a larger team.

How did you come to work with EBIS?

They were recommended to us. We ultimately chose EBIS because we were confident in their resources and ability to provide us with the appropriate attention.

How much have you invested with them?

We’ve spent between $200,000-$1,000,000 so far.

What is the status of this engagement?

Our engagement began in August 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

EBIS offers tailored solutions. If there’s ever any misunderstanding, they gather up more resources to have the problem solved within days — including over the weekend. It’s clear they want their customer to be happy. 

How did EBIS perform from a project management standpoint?

We have a really close collaboration with them, and I’m personally really engaged with the project. I can take advantage of one-on-one communication on Slack whenever I need to; our project manager is always available. 

What did you find most impressive about them?

They offer flexibility. For us, it’s so important to have close contact with the individuals we’re working with. Over these three years, I still have the same key contact.

Are there any areas they could improve?

No, we’re happy with them.

Do you have any advice for potential customers?

Start with having a meeting with them, and you’ll see that their knowledge is top-notch. Not only can they provide technical services, but they can also provide statistical analysis, machine learning, and more. I also recommend that you make sure EBIS provides one key contact who can stick with the project.