- 11 of 12 Customer Service Outsourcing reviews are 5 stars
- 1 new review for Customer Service Outsourcing in past 6 months
- $50,000 – $199,999 avg. project cost
Customer Service Outsourcing PROJECT HIGHLIGHT
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Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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In recent reviews, clients have praised Hugo Inc. for their efficient project management and ability to scale operations effectively. One CMO highlighted their success in reducing partner integration time from three weeks to one, alongside improved customer satisfaction metrics. The team's proactive approach and stability, particularly within their Africa-based operations, were noted as significant advantages. Overall sentiment reflects strong satisfaction, with clients commending Hugo's responsiveness and alignment with company values.
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Simply Contact is a customer service outsourcing company specializing in customer support services such as call center solutions and remote customer care. Reviews indicate a high level of satisfaction, with over 90% of clients praising their efficiency, adaptability, and seamless integration with client systems. Notably, 75% of reviewers highlight their ability to quickly train agents and deliver multilingual support, enhancing client satisfaction and operational efficiency.
The reviews for Simply Contact consistently highlight their accommodating nature, with clients noting their responsiveness and adaptability to specific needs. For instance, one client appreciated their ability to quickly tailor strategies and provide support in multiple languages. Another remarked on their exceptional communication and flexibility, stating that they were always willing to adjust to meet project requirements. Overall, the sentiment regarding Simply Contact's accommodating approach is overwhelmingly positive, indicating a strong alignment with client expectations.
Simply Contact's project management was outstanding. They always delivered on time and were very responsive to our needs, quickly adapting their strategies to fit our requirements. Their communication was clear, ensuring we were always up-to-date.
They were great communicators and adaptive to our needs. They also moved quickly. Great interaction with their team - very pleasant, flexible, and patient with us.
Simply Contact showcased outstanding project management throughout our collaboration. Their responsiveness and adaptability were commendable; they were quick to tailor their approaches to meet our specific needs and challenges. Regular updates and transparent communication ensured we were always informed and confident in the progress being made.
Simply Contact exhibited exemplary project management skills. They were punctual, adaptive, and highly responsive to our specific needs and feedback, ensuring a customized and effective service delivery.
Their project managers are always in touch, we are notified as soon as there is a problem in our system, or if there is something to improve based on customers feedback. I find impressive their ability to adapt to the project requirements. Also, they were able to start quickly.
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Customer Service Outsourcing PROJECT HIGHLIGHT
4.0 — Simply Contact provided customer service outsourcing services for an adtech company. The team was responsible for managing email tickets on Freshdesk and categorizing and resolving queries. Read more
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Simply Contact is generally perceived as offering good value for money, with multiple clients highlighting their competitive pricing relative to the quality of service provided. For instance, one client noted they selected Simply Contact due to 'good value for cost,' while another emphasized that their pricing fit within budget constraints. However, some feedback indicated room for improvement in their pricing strategy. Overall, clients express satisfaction with the balance between cost and service quality, citing effective support and responsiveness.
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FlairsTech is a Customer Service BPO and Call Center Solutions provider, excelling in Customer Support Outsourcing. They are highly regarded for their flexibility, alignment with client values, and innovative culture, with over 97% customer satisfaction reported by one reviewer. Most reviews emphasize their strong adaptability and rapid resource deployment, while a few suggest improvements in retaining quality development talent.
FlairsTech has consistently received positive feedback regarding their accommodating nature. Clients noted their flexibility and ability to adapt to specific needs, as highlighted by one client's remark on their 'very accommodating and resourceful' support team. Additionally, another client praised FlairsTech for their impressive adaptability to their company culture and processes. Overall, the sentiment surrounding FlairsTech's accommodating approach is highly favorable, contributing to successful project outcomes.
The Flairstech team has been effective in providing qualified candidates within the expected timeline. The support team has been very accommodating and resourceful. Accommodating nature of the correspondences.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — FlairsTech provides ongoing customer support services for a travel agency. They focus on email and chat support and handling phone calls. The team also assists with back-office operations. Read more
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Voice Contact Center is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight their effectiveness in improving response times and maintaining SLAs, with 100% positive feedback on their flexibility and cost value. Clients appreciate their skilled handling of customer inquiries and complaints, resulting in significant improvements in customer care operations.
Clients have expressed high satisfaction with Voice Contact Center's flexibility, noting their openness to adapting to customer needs. One reviewer highlighted their impressive quality of work and commitment to providing tailored support, which included daily and monthly summaries to track performance. This adaptability has contributed to achieving significant improvements in call handling metrics, reinforcing the positive sentiment surrounding their flexible approach.
We're impressed with the quality of their work, flexibility, and openness to customer needs.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Voice Contact Center provides ongoing customer service support for a beauty and cosmetics retailer. The team is responsible for answering questions about the products, solving issues, and handling Read more
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Clients have consistently praised Voice Contact Center for providing good value for their cost, highlighting affordability and flexibility as key factors in their selection. One client noted that their pricing fit well within budget while delivering quality service. Additionally, another review emphasized the company's comprehensive service levels, reinforcing the sentiment that clients feel they receive significant value relative to the expenses incurred.
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Aplitt sp. z o.o. is a technology solutions company that specializes in developing financial software and mobile applications, with particular expertise in data migration and system integration. Reviews indicate overwhelmingly positive feedback, highlighting their technical proficiency, adaptability, and effective communication. Approximately 90% of reviewers commend their professional approach and timely project delivery, with minor suggestions for improved project management and user support in future endeavors.
Aplitt sp. z o.o. received positive feedback for their accommodating nature, particularly in their responsiveness to client needs and effective communication. Clients noted their adaptability and commitment to user satisfaction, emphasizing that Aplitt tailored solutions to meet specific project requirements. One client highlighted their professionalism and problem-solving capabilities, stating that these traits were instrumental in delivering the project on time and ensuring a smooth engagement.
Overall, Aplitt's project management approach was effective in delivering the project on time, responding to our needs promptly, and maintaining clear communication throughout the engagement. Their professionalism, adaptability, and problem-solving capabilities were key factors contributing to the project's success. Aplitt sp. z o.o. impressed us with their blend of technical prowess, adaptability, timeliness, and strong commitment to effective communication and user satisfaction.
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Clients have expressed strong satisfaction with Aplitt sp. z o.o.'s overall cost and value for money, noting that the company's pricing fits within their budgets while delivering high-quality results. One client highlighted 'good value for cost' as a key reason for their selection, while another praised Aplitt's flexibility and professional approach. Overall, the sentiment reflects that Aplitt provides competitive pricing coupled with effective service, making them a recommended partner for future projects.
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Genli is a lead generation company specializing in delivering high-quality, targeted leads for businesses. Reviews highlight their effective communication and adaptability, with 96% of leads deemed accurate and timely. Clients appreciate the company's young, hardworking team, noting their exceptional ability to meet client needs swiftly. The feedback is overwhelmingly positive, with clients expressing satisfaction and a willingness to engage in future collaborations.
Clients appreciate Genli's cost-effectiveness and the high value they receive for their investment. One reviewer noted the generation of highly accurate leads within a short timeframe, emphasizing the efficiency and flexibility of the team. The positive sentiment is reinforced by remarks about the company's hardworking nature and commitment to understanding client needs, suggesting that their pricing aligns well with the quality of service provided.
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H&K Soft Company is a software development firm specializing in back-end engineering and full-stack projects, particularly in the online education sector. The reviews highlight a high level of client satisfaction, emphasizing their flexibility, strong communication skills, and commitment to project success, with approximately 100% positive feedback regarding their attitude and teamwork.
Clients have expressed satisfaction with H&K Soft Company's cost-effectiveness and value for money, noting a significant improvement in project velocity by 20-30%. One client highlighted their flexibility and commitment, stating the team treated the project with the care of a startup. While the current pricing structure is deemed appropriate, there are suggestions for future scalability to enhance service delivery. Overall, the sentiment reflects a positive view on the company's pricing relative to the quality of service provided.
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Headquartered in Wrocław, Poland and Boston, Massachusetts, Text, Inc. Is an IT strategy consulting company. They offer IT strategy consulting and Customer Service Outsourcing.
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Founded in 2016, Dream Support is a Customer Service Outsourcing company. The small team provides Customer Service Outsourcing and Business Consulting.
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Founded in 2016, It-house.co, a small web development firm, is in Warszawa, Poland. Their team offers Web Development and UX/UI Design.
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CCIG Group is a call center service. The team focuses on Call Center Services and Customer Service Outsourcing and is in Wrocław, Poland and Warszawa, Poland.
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Located in Wrocław, Poland, OpsTalent is a midsize telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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efficienCX offers strategic support for company expansions, particularly in new markets like the EU, with a focus on seamless integration and operational setup. Client reviews highlight their exceptional ability to align with company cultures, effective project management, and consistent, proactive communication. Customers appreciate the team's responsiveness and support, noting no significant areas needing improvement.
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CCIG Med is a telephone answering service. The team is based in Wrocław, Poland, and their services include Call Center Services and Customer Service Outsourcing.
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Established in 2005, Advisory Box is a Business Consulting company. The small team focuses on Business Consulting and CRM consulting and SI.
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Launched in 2010, Teleaudyt sp. Z o. O. Is a small IT strategy consulting company. Their team provides IT strategy consulting and Cybersecurity.
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Call Center Dynamic Sales is a Customer Service Outsourcing company. They are located in Wrocław, Poland. Their team provides Customer Service Outsourcing and Call Center Services.
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Hempley is a Commercial Development company. The Gdańsk, Poland-based company was launched in 2020. Their team provides Commercial Development and Marketing Strategy.
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AP OUTSOURCING GROUP is a Poznań, Poland-based Back Office Outsourcing company. They specialize in Back Office Outsourcing and Finance & Accounting Outsourcing (FAO) and were launched in 2020.
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Profitcrew Ltd is a PPC company. The Nuneaton, England-based team specializes in Pay Per Click and Content Marketing.
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Sterling Outsourcing Sp zoo is a small Accounting company. They specialize in Accounting and Back Office Outsourcing and were founded in 2006.
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Thulium is a call center company. Established in 2006, their team focuses on Call Center Services and Customer Service Outsourcing.
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Rhenus Office Systems Polska, a Document Digitization & Management company, was launched in 2001. The agency focuses on Document Digitization & Management and Back Office Outsourcing.
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Contact Center Outsourcing is a call center service. They are headquartered in Kraków, Poland and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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Conectys specializes in Customer Support Outsourcing, including Call Center Outsourcing and Customer Care Outsourcing. The overall feedback highlights their professionalism, intelligence, and strong alignment with company values, contributing to successful and effective partnerships.
Clients generally perceive Conectys as providing good value for money, often highlighting their competitive pricing in relation to the quality of service. One client noted that they were selected for the best overall proposed solution after multiple RFQs, indicating a favorable cost evaluation. Additionally, the company’s proactive communication and consistent performance have been commended, further reinforcing the sentiment that their pricing aligns well with the value delivered.
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BPO Nextdoor is a versatile business process outsourcing company providing services such as media monitoring, transcription, lead generation, market research, technical product classification, and customer support. Overall, clients commend the company for its reliability, flexibility, and high-quality service, with 100% of reviewers expressing satisfaction. Notably, BPO Nextdoor's proactive communication and ability to adapt to client needs, even amid challenging circumstances, have been highlighted as particularly impressive.
The feedback regarding BPO Nextdoor highlights their accommodating nature, as they consistently respond quickly to new tasks and integrate seamlessly with existing teams. Clients appreciate their flexibility in adapting to specific requirements and their reliability in meeting strict deadlines. One client noted, 'They always respond very fast and are flexibly taking over new tasks,' underscoring the positive sentiment surrounding their accommodating approach.
Our team is available anytime in case new tasks have to be discussed. They always respond very fast and are flexibly taking over new tasks. Delivery is always on time no matter what.
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Clients consistently highlight BPO Nextdoor's competitive pricing and strong value for money. For example, one CEO noted their selection was based on the 'price/performance ratio.' Another client emphasized the company's 'cost efficiency' and 'good quality work on-time,' even amidst challenging circumstances. Overall, the sentiment reflects satisfaction with the services provided relative to the investment, with multiple reviewers expressing a willingness to continue partnerships due to the reliable outcomes and flexible engagement.
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Call center Focus Contact Center was launched in 2008. The firm provides Call Center Services and Back Office Outsourcing.
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Contact Sales is a small Kraków, Poland-based answering service. The team offers Call Center Services and Customer Service Outsourcing.
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Forsell is a midsize phone answering service and Customer Service Outsourcing company established in 2014. Their team offers Call Center Services and Customer Service Outsourcing.
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Dream Support is a Customer Service Outsourcing company. They were launched in 2016 and offer Customer Service Outsourcing.
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Smart Call is a small phone answering service located in Kraków, Poland. The team provides Call Center Services and Sales Outsourcing.
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S8 SA, a telephone answering service, was founded in 2014. The company specializes in Call Center Services and Back Office Outsourcing.
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Midsize call center WF- Call Center, is in Warszawa, Poland. The team provides Call Center Services and Customer Service Outsourcing.
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Zielinet is a midsize Milanówek, Poland-based answering service company. Their services include Call Center Services and Customer Service Outsourcing.
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Raya CX is a Back Office Outsourcing company located in Cairo, Egypt and Dubai, United Arab Emirates. Their services include Back Office Outsourcing and Call Center Services.
Read moreMore responsive than most other service providers
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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