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Top Chat Support Services in Malaysia

Ratings Updated: April 3, 2026
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5 Leaders 8 Contenders

13 Companies

Country: Malaysia
Customer Service Outsourcing: Chat Support Services

List of the Top Malaysia Chat Support Companies

  • SummitNext Logotype

    4.7 5 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Petaling Jaya, Malaysia

    Services provided

    25% Customer Service Outsourcing
    20% AI Development
    20% Sales Outsourcing +3
    15% Call Center Services
    10% Back Office Outsourcing
    10% Content Moderation Services

    Focus Areas

    30% Chat Support Services
    35% Email Support Services
    35% Phone Support Services

    SummitNext is a Customer Service BPO specializing in Customer Support Outsourcing and community management. Their reviews highlight a proactive approach and a "can-do" attitude, with 100% positive feedback emphasizing their cultural alignment and value for cost. Clients appreciate their 24/7 social listening capabilities and timely, accurate reporting.

    See all 5 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Social Media Management for Sales Technology Company

    5.0 — SummitNext Technologies Sdn. Bhd. was hired by a marketing company for their social media management services. The team was tasked with publishing listings and managing online communities on Read more
    Read 1 Review

    Industry Experience

    SummitNext has received positive feedback across various industries, showcasing strengths in Financial Services, eCommerce, and Consulting. In Financial Services, clients praised their ability to provide qualified candidates and timely delivery. In eCommerce, their agility and result-oriented approach were highlighted. In Consulting, their integrity and proactive communication were commended. Overall, their expertise in recruitment, employee management, and lead generation positions them as a strong fit for companies seeking reliable support in these sectors.

    Read All Reviews

    Select Industry to see insights

    Financial services eCommerce Consulting

    Average Project Cost Breakdown

    $50,000 to $199,999 (2)

    What Clients Have Said

    Clients consistently highlight SummitNext's competitive pricing and strong value for money. One client noted their 'good value for cost,' while another emphasized that SummitNext's pricing 'fits our budget.' Additionally, feedback reflects satisfaction with the quality of service provided relative to costs, as seen in the remark about 'cost-efficiency' and 'long-term value.' Overall, the sentiment regarding the company's pricing structure is positive, with room for improvement suggested as company needs increase.
    Read All Reviews

    More responsive than most other service providers

    SummitNext is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile Visit Website
  • TDCX Logotype

    4.8 12 reviews
    Verified
    $100,000+
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Services provided

    50% Customer Service Outsourcing
    20% Sales Outsourcing
    10% Business Consulting +2
    10% Call Center Services
    10% Content Moderation Services

    Focus Areas

    27% Chat Support Services
    40% Email Support Services
    33% Phone Support Services

    TDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.

    See all 12 projects

    Reviews mention Accessible

    Clients express a highly positive sentiment regarding TDCX's accessibility. Feedback highlights the company's dedication to accommodating client requests and their open communication style. One client noted, "The Operations manager is very easy to reach and fast in response," emphasizing the importance of accessibility in fostering collaboration. Additionally, TDCX's willingness to adapt and grow alongside clients reinforces their commitment to being accessible and supportive throughout the project lifecycle.
    • BPO Services for E-Commerce Company
      5.0 Mar 31, 2022

      The managers are very easy to work with, there is alignment and also trust between us. We have weekly syncs and our action items are well-managed over a tracker. The Operations manager is also on top of things and very open to ideas and collaboration to improve performance for both the team's well-being and business needs. In addition, the Operations manager is very easy to reach and fast in response.

      Read Full Review
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    1 of 1 Customer Service Outsourcing reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service, Security & Risk Assessment for Fintech Co

    5.0 — TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service Read more
    Read 1 Review

    Industry Experience

    TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.

    Read All Reviews

    Select Industry to see insights

    Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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  • Outsourced Logotype

    5.0 11 reviews
    Verified
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Services provided

    15% Customer Service Outsourcing
    15% Back Office Outsourcing
    15% Finance & Accounting Outsourcing (FAO) +4
    15% HR Outsourcing
    15% IT Staff Augmentation
    15% Staffing
    10% Call Center Services

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Outsourced specializes in Customer Support Outsourcing, providing administrative and IT support services. Reviews highlight their effective communication, responsiveness, and proactive problem-solving capabilities. Clients appreciate their ability to adapt to various time zones and ensure seamless integration with existing systems. Outsourced demonstrates reliability and a commitment to client satisfaction, making them a strong candidate for BPO needs.

    See all 11 projects

    Reviews mention High-quality work

    Clients consistently commend Outsourced for delivering high-quality work, noting their excellent project management and responsiveness. One client highlighted their industry expertise and ability to meet deadlines, stating, 'Our team at Outsourced has been excellent throughout the years and their contributions had helped us deliver countless items on time.' Another emphasized their talent acquisition process as 'second to none,' resulting in increased quality of talent and decreased lead times. Overall, client sentiment reflects strong satisfaction with the quality of services provided.
    • IT Staff Augmentation for Digital Agency
      5.0 Oct 23, 2023

      Our team at Outsourced has been excellent throughout the years and their contributions had helped us deliver countless items on time. We're impressed with their industry expertise and excellence.

      Read Full Review
    • Recruitment Services for AI Solutions Company
      5.0 Feb 11, 2025

      They delivered excellent work that met our needs and on time. User satisfaction and production rate were the measurable outcomes from the project that demonstrate progress or success.

      Read Full Review
    Read All Reviews

    Industry Experience

    Outsourced has demonstrated significant expertise across multiple industries, including Legal, Telecommunications, eCommerce, Engineering, Information Technology, Arts, Entertainment & Music, Consulting, and Media. Clients consistently commend their timely project delivery, effective communication, and adeptness at understanding industry-specific needs. Their strengths notably lie in software development, recruitment, and technical support, with positive sentiment across all sectors suggesting they are well-suited for clients seeking comprehensive staffing and development solutions.

    Read All Reviews

    Select Industry to see insights

    Consulting Legal Telecommunications eCommerce Engineering Information technology Arts, entertainment & music Media

    View projects from:

    Australia (3) United States (3) Canada (1) Israel (1) Switzerland (1)

    Kuala Lumpur, Malaysia

    Lot 1217, Seksyen, 57, Jln Sultan, Ismail
    Kuala Lumpur, Malaysia 50250

    10 - 15

    +61 2 8103 3124

    See All Locations (10)
    View Profile Visit Website

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  • SRG ASIA PACIFIC Logotype

    4.5 3 reviews
    $10,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Services provided

    40% Customer Service Outsourcing
    15% Call Center Services
    10% Back Office Outsourcing +5
    10% IT Managed Services
    10% Sales Outsourcing
    5% Business Consulting
    5% HR Consulting
    5% Market Research

    Focus Areas

    52% Chat Support Services
    33% Phone Support Services
    15% Email Support Services

    SRG ASIA PACIFIC is a Customer Service BPO specializing in inbound and outbound call center outsourcing. Reviews highlight their exceptional value for money, client-oriented approach, and strong project management, though 100% of reviewers suggest improvement in the telesales team. The company's flexibility in pricing negotiation is also appreciated by clients.

    See all 3 projects
    0 of 1 Customer Service Outsourcing reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Medical Product Company

    4.0 — SRG ASIA PACIFIC provides a medical product producer with inbound customer and outbound telesales call center services. SRG ASIA PACIFIC leads the training for both teams from the resources the Read more
    Read 1 Review

    Industry Experience

    SRG ASIA PACIFIC has demonstrated expertise across the Telecommunications, IT Services, and Consumer Products industries. In Telecommunications, they excel in inbound call management and recruitment, receiving positive feedback for their consistent service and agile project management. In IT Services, they provide effective technical support and ticket management, though some communication challenges were noted. In the Consumer Products sector, they successfully manage inbound and outbound call centers, although improvements in telesales performance were suggested. Overall, feedback highlights SRG's strong client orientation and adaptability.

    Read All Reviews

    Select Industry to see insights

    Telecommunications IT Services Consumer Products

    More responsive than most other service providers

    SRG ASIA PACIFIC is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    Malaysia (2) Singapore (1)
    View Profile
  • Canaan Communication & Technologies (MSC) Logotype

    4.9 6 reviews
    $25,000+
    < $25 / hr
    250 - 999
    Kuala Lumpur, Malaysia

    Services provided

    45% Customer Service Outsourcing
    20% Call Center Services
    15% Back Office Outsourcing +2
    10% Corporate Training & Coaching
    10% Recruiting

    Focus Areas

    30% Chat Support Services
    50% Phone Support Services
    10% Email Support Services +1
    10% Order Processing & Taking

    Canaan Communication & Technologies (MSC) is a Customer Support Outsourcing company specializing in providing excellent customer service through multiple channels, including phone, email, and live chat. The company has received overwhelmingly positive feedback, with 100% of reviewers highlighting their responsiveness, cost-effectiveness, and alignment with company values, consistently meeting and exceeding service level agreements (SLAs).

    See all 6 projects

    Reviews mention Helpful

    Canaan Communication & Technologies has received positive feedback for their partnership approach and customized solutions, with clients noting their flexibility and responsiveness. One client highlighted the impressive commitment to training and support, which contributed to a significant increase in sales and customer satisfaction. The project management was praised for effective communication and regular updates, reinforcing a collaborative relationship. Overall, the sentiment reflects a strong appreciation for their dedication to client success and business growth.
    • BPO Customer Service for Retailer
      5.0 Sep 1, 2020

      Canaan is able to adopt the surge in volume very quickly and mobilize additional support to help out. They also invest in continuous training and coaching to their staff which helps us to maintain very high customer satisfaction scores.

      Read Full Review
    • BPO Customer Service for Retailer
      5.0 Sep 1, 2020

      The Project manager assigned to our project was very easy to work with. He is also very prompt with his responses. He has set up a regular weekly meeting with us to gather feedback.

      Read Full Review
    • BPO Customer Service for Retailer
      5.0 Sep 1, 2020

      The most impressive part of this company is, they are really seeing the clients as their business partners and genuinely want to help them to grow their business.

      Read Full Review
    Read All Reviews
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    Less than $10,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Photo Solutions Company

    5.0 — A photo solutions company hired Canaan Communication & Technologies Sdn Bhd for their call center services to improve and maintain the number of inquiries and consistently ensure customer Read more
    Read 1 Review

    Industry Experience

    Canaan Communication & Technologies has demonstrated strong expertise across several industries, including Consumer Products, Logistics & Supply Chain, Retail, and Food & Beverages. Clients commend their cost-effectiveness, agility, and exceptional customer service, leading to increased customer satisfaction and business growth. The overall sentiment reflects satisfaction with their collaborative approach and adaptability, making them a suitable partner for businesses seeking efficient outsourcing solutions in these sectors.

    Read All Reviews

    Select Industry to see insights

    Consumer Products Logistics & Supply Chain Retail Food & Beverages

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently highlight Canaan Communication & Technologies as providing excellent value for money, with competitive pricing that fits within their budgets. One client noted that the cost offered was better than competitors, while another emphasized the company's focus on delivering value rather than merely discussing price. Overall, feedback indicates satisfaction with the cost-effectiveness of their services, contributing to improved customer satisfaction and operational efficiency.
    Read All Reviews
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  • Daythree Business Services Logotype

    4.0 3 reviews
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Shah Alam, Malaysia

    Services provided

    20% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Business Consulting +2
    20% Call Center Services
    20% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    36% Chat Support Services
    36% Phone Support Services
    18% Email Support Services +1
    10% Order Processing & Taking

    Daythree Business Services is a business process outsourcing (BPO) company that specializes in customer service, telesales, and market research support. Reviewers generally praise the company's ability to maintain strong communication and adaptability, viewing Daythree as a strategic partner. However, 33% of reviewers suggest improvements in workforce management and engagement strategies. Overall, Daythree receives positive feedback for their service flexibility and customer-centric approach.

    See all 3 projects

    Reviews mention Reliable

    Clients have consistently praised Daythree Business Services for their reliability in project execution. One client noted their 'keen cooperation' and 'reliable' performance in achieving targets, even under tight timelines. The company was commended for effective communication and support, with direct contact established between teams. However, there are suggestions for improving data quality and long-term engagement strategies. Overall, the sentiment reflects a strong trust in Daythree's capabilities.
    • Outbound Calling for Market Research Company
      4.0 Apr 16, 2020

      Overall, daythree is very helpful in our plans. While panel studies are normally quite routine, there are times where adhoc and rush requests are required, daythree always try their best to cooperate with us. They are very keen to cooperate with our plans and are quite reliable in achieving numbers.

      Read Full Review
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    Industry Experience

    Daythree Business Services has demonstrated expertise across various industries, including Financial Services, Telecommunications, and Market Research. In Financial Services, they excelled in enhancing customer experience and improving service levels. Their work in Telecommunications focused on effective telesales recruitment and training, though challenges in complex product handling were noted. Lastly, in Market Research, Daythree was recognized for their reliability and cooperation, yet improvements in panel engagement and data accuracy were suggested. Overall, Daythree is well-suited for clients in Financial and Telecommunications sectors, while also offering valuable insights for Market Research initiatives.

    Read All Reviews

    Select Industry to see insights

    Financial services Telecommunications Other Industry

    Average Project Cost Breakdown

    Less than $10,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients generally perceive Daythree Business Services as offering competitive pricing with commendable value for money. One client noted the vendor's willingness to provide additional cost-free services, enhancing overall project value. Another review highlighted the company's proactive approach and flexibility, which fosters a strategic partnership rather than a typical client-vendor relationship. However, some feedback indicated areas for improvement, particularly in workforce management and agent engagement, suggesting that while value is present, further refinement could enhance service delivery.
    Read All Reviews

    More responsive than most other service providers

    Daythree Business Services is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile
  • ENVO BPO Logotype

    4.8 2 reviews
    $1,000+
    $25 - $49 / hr
    250 - 999
    Petaling Jaya, Malaysia

    Services provided

    15% Customer Service Outsourcing
    50% Call Center Services
    25% Sales Outsourcing +1
    10% IT Managed Services

    Focus Areas

    30% Chat Support Services
    40% Phone Support Services
    30% Email Support Services

    ENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high.

    See all 2 projects

    Reviews mention Professional

    Clients consistently commend ENVO BPO for their professionalism and dedication. One reviewer highlighted their 'service quality' and 'effort to understand' the client's needs, noting that the team was 'very professional throughout.' Another client expressed satisfaction with the team’s thorough communication and expertise, stating they surpassed expectations in lead generation. Overall, the sentiment reflects a strong appreciation for the professionalism and commitment displayed by ENVO BPO.
    • Lead Generation & Sales Support for Product Seller
      5.0 Jun 3, 2020

      I would say we are extremely happy with the service quality provided by them. They were very professional throughout as well. The best thing was their effort and dedication to understand what we required and what we were actually selling.

      Read Full Review
    Read All Reviews

    Industry Experience

    ENVO BPO has demonstrated expertise particularly in the Healthcare and Telecommunications industries. Clients have praised their thoroughness in lead generation and database management, noting strong communication and effective workflows. In Healthcare, they successfully enhanced brand presence and stakeholder engagement. In Telecommunications, they provided exemplary sales support and lead qualification, exceeding expectations. Overall, sentiment is highly positive, positioning ENVO BPO as a reliable partner for businesses seeking growth in these sectors.

    Read All Reviews

    Select Industry to see insights

    Healthcare Telecommunications

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients generally perceive ENVO BPO as providing good value for money, with one reviewer noting they were 'extremely happy' with the service quality and professionalism. Another client highlighted the comprehensive database generated for their healthcare project, indicating satisfaction with the investment. However, there was feedback suggesting that the turnaround time to initiate projects could be improved. Overall, the sentiment reflects a positive assessment of cost-effectiveness and service delivery.
    Read All Reviews

    More responsive than most other service providers

    ENVO BPO is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile
  • Brandt International Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Services provided

    28% Customer Service Outsourcing
    20% Corporate Training & Coaching
    12% Back Office Outsourcing +6
    10% HR Outsourcing
    10% IT Managed Services
    10% PEO/Employee Leasing
    5% Recruiting
    3% Staffing
    2% HR Consulting

    Focus Areas

    57% Chat Support Services
    43% Email Support Services

    Brandt International is a Customer Service Outsourcing company. Headquartered in Kuala Lumpur, Malaysia, the team provides Customer Service Outsourcing and Corporate Training & Coaching.

    Read more
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  • VPO Services Logotype

    Not yet reviewed

    $5,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Services provided

    50% Customer Service Outsourcing
    10% Back Office Outsourcing
    10% Call Center Services +5
    10% Sales Outsourcing
    5% Accounting
    5% HR Outsourcing
    5% Market Research
    5% Recruiting

    Focus Areas

    16% Chat Support Services
    60% Phone Support Services
    14% Email Support Services +1
    10% Order Processing & Taking

    Customer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.

    Read more
    View Profile
  • FIXATE Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Kuala Lumpur, Malaysia

    Services provided

    25% Customer Service Outsourcing
    45% IT Managed Services
    15% Business Consulting +2
    10% Back Office Outsourcing
    5% IT Strategy Consulting

    Focus Areas

    25% Chat Support Services
    40% Phone Support Services
    35% Email Support Services

    FIXATE is a small IT managed services company. They focus on IT managed services and Customer Service Outsourcing and were founded in 2024.

    Read more

    Kuala Lumpur, Malaysia

    2 Jalan Binjai
    Kuala Lumpur, Malaysia 50450

    6 - 9

    See All Locations (5)
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  • Swivelt Logotype

    5.0 2 reviews
    $100,000+
    Undisclosed
    10 - 49
    Kuala Lumpur, Malaysia

    Services provided

    30% Customer Service Outsourcing
    30% Sales Outsourcing
    20% Back Office Outsourcing +2
    10% Pay Per Click
    10% Search Engine Optimization

    Focus Areas

    25% Chat Support Services
    30% Phone Support Services
    25% Email Support Services +1
    20% Order Processing & Taking

    Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

    See all 2 projects

    Reviews mention Communicative

    Clients have highlighted Swivelt's exceptional communication skills, noting that the project manager assigned was 'very friendly and easy to communicate with,' which facilitated a smooth workflow. The overall sentiment reflects a high level of satisfaction regarding their communicative capabilities, contributing to a successful partnership and positive project outcomes.
    • B2B Marketing for IT Software
      5.0 Oct 28, 2020

      The project manager assigned to us was very friendly and easy to communicate with us and understand all the requirements.

      Read Full Review
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    Industry Experience

    Swivelt has demonstrated strong capabilities in the Software and Information Technology industries, with notable success in B2B marketing and CRM tool development. Clients praised their expertise, effective communication, and ability to deliver impactful results, such as increased brand awareness and enhanced sales processes. Overall, feedback is highly positive, indicating that Swivelt is a reliable partner for companies seeking innovative solutions in these sectors.

    Read All Reviews

    Select Industry to see insights

    Software Information technology

    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients have praised Swivelt for delivering excellent value for money, noting their impactful results in a short timeframe. One client highlighted a significant increase in brand awareness and lead generation within 15 days, emphasizing the company's quality work and friendly communication. Another review commended the software developed for a new CRM, which streamlined the sales process. Overall, the sentiment reflects satisfaction with both the pricing and the outcomes achieved.
    Read All Reviews

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    Indonesia (1) Malaysia (1)
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  • Everise Logotype

    Not yet reviewed

    $250,000+
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Services provided

    10% Customer Service Outsourcing
    10% AI Development
    10% Application Testing +7
    10% Blockchain
    10% Branding
    10% Call Center Services
    10% Custom Software Development
    10% Generative AI
    10% IT Managed Services
    10% Mobile App Development

    Focus Areas

    30% Chat Support Services
    40% Phone Support Services
    30% Email Support Services

    Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.

    Read more

    Kuala Lumpur, Malaysia

    Level 10, Menara KEN TTDI, 37, Jalan Burhanuddin Helmi, Taman Tun Dr Ismail
    Kuala Lumpur, Malaysia 60000

    501 - 750

    See All Locations (8)
    View Profile
  • Webhelp Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Services provided

    33% Customer Service Outsourcing
    23% Call Center Services
    15% Sales Outsourcing +17
    5% Back Office Outsourcing
    5% Business Consulting
    5% Finance & Accounting Outsourcing (FAO)
    1% AI Development
    1% BI & Big Data Consulting & SI
    1% CRM Consulting and SI
    1% Custom Software Development
    1% Digital Strategy
    1% Graphic Design
    1% HR Consulting
    1% Mobile App Development
    1% Transcription
    1% Translation
    1% UX/UI Design
    1% Unified Communications Consulting & SI
    1% Web Design
    1% Web Development

    Focus Areas

    10% Chat Support Services
    70% Phone Support Services
    15% Email Support Services +1
    5% Order Processing & Taking

    Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.

    Read more

    Kuala Lumpur, Malaysia

    Level 8, 9, 11,12 Menara Sunway (VISIO) Lingkaran SV, Sunway Velocity
    Kuala Lumpur, Malaysia 55100

    2001 - 5000

    See All Locations (52)
    View Profile

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1 SRG ASIA PACIFIC
2 Canaan Communication & Technologies (MSC)
3 SummitNext
4 Daythree Business Services
5 ENVO BPO

List of the Top 5 Malaysia Chat Support Companies

  1. SRG ASIA PACIFIC Logotype

    SRG ASIA PACIFIC

    $10,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Ability to deliver

    30.5/40.0
    14.6/20 Reviews
    10/10 Clients & Experience
    6/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    52% Chat Support Services
    60% Other
    View Profile Visit Website
  2. Canaan Communication & Technologies (MSC) Logotype

    Canaan Communication & Technologies (MSC)

    $25,000+
    < $25 / hr
    250 - 999
    Kuala Lumpur, Malaysia

    Ability to deliver

    31/40.0
    16/20 Reviews
    7.7/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    45% Customer Service Outsourcing
    30% Chat Support Services
    55% Other
    View Profile Visit Website
  3. SummitNext Logotype

    SummitNext

    $1,000+
    < $25 / hr
    250 - 999
    Petaling Jaya, Malaysia

    Ability to deliver

    32.2/40.0
    15.8/20 Reviews
    9.3/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    30% Chat Support Services
    75% Other
    View Profile Visit Website
  4. Daythree Business Services Logotype

    Daythree Business Services

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Shah Alam, Malaysia

    Ability to deliver

    27.4/40.0
    13/20 Reviews
    6/10 Clients & Experience
    8.5/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    36% Chat Support Services
    80% Other
    View Profile Visit Website
  5. ENVO BPO Logotype

    ENVO BPO

    $1,000+
    $25 - $49 / hr
    250 - 999
    Petaling Jaya, Malaysia

    Ability to deliver

    24/40.0
    15.6/20 Reviews
    2.5/10 Clients & Experience
    5.9/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    30% Chat Support Services
    85% Other
    View Profile Visit Website
  6. Brandt International Logotype

    Brandt International

    $5,000+
    $100 - $149 / hr
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    28% Customer Service Outsourcing
    57% Chat Support Services
    72% Other
    View Profile Visit Website
  7. VPO Services Logotype

    VPO Services

    $5,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    16% Chat Support Services
    50% Other
    View Profile Visit Website
  8. FIXATE Logotype

    FIXATE

    Undisclosed
    Undisclosed
    10 - 49
    Kuala Lumpur, Malaysia

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    25% Chat Support Services
    75% Other
    View Profile Visit Website
  9. Swivelt Logotype

    Swivelt

    $100,000+
    Undisclosed
    10 - 49
    Kuala Lumpur, Malaysia

    Ability to deliver

    22.9/40.0
    16.2/20 Reviews
    1.3/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    25% Chat Support Services
    70% Other
    View Profile Visit Website
  10. TDCX Logotype

    TDCX

    $100,000+
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Ability to deliver

    29.4/40.0
    15.8/20 Reviews
    4.5/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    27% Chat Support Services
    50% Other
    View Profile Visit Website
  11. Everise Logotype

    Everise

    $250,000+
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Ability to deliver

    9.3/40.0
    0/20 Reviews
    1.2/10 Clients & Experience
    8.1/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    30% Chat Support Services
    90% Other
    View Profile Visit Website
  12. Webhelp Logotype

    Webhelp

    Undisclosed
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Ability to deliver

    7.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    33% Customer Service Outsourcing
    10% Chat Support Services
    67% Other
    View Profile Visit Website
  13. Outsourced Logotype

    Outsourced

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Ability to deliver

    31.8/40.0
    18.2/20 Reviews
    4.4/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    25% Chat Support Services
    85% Other
    View Profile Visit Website

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