Top BPO Companies in Monterrey
4 Leaders 13 Contenders
17 Companies
List of the Top Monterrey BPO Services
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$1,000+< $25 / hr1,000 - 9,999Serves Monterrey, MexicoServices provided
30% Customer Service Outsourcing30% Finance & Accounting Outsourcing (FAO)20% Back Office Outsourcing +1 service20% IT Staff AugmentationSee all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
Reviews mention Proactive
Connext Global Solutions has received positive feedback regarding their proactive approach, particularly highlighted by a CEO who noted their ability to swiftly mobilize resources during the COVID-19 pandemic without service interruption. Clients commend Connext for their integrity and responsiveness, consistently demonstrating a commitment to enhancing processes and communication. Overall, the sentiment reflects a strong appreciation for their proactive support in addressing client needs and challenges.-
Staff Augmentation for Accounting Management Firm
5.0 Dec 17, 2021We have enjoyed working with Connext and have developed a deep relationship with the company. As with any business relationships we encounter obstacles. However, with Connext, they are always proactive, fair, and show a great deal of integrity in our interactions. When COVID hit, they were able to mobilize and get all the computers to our resources' homes so that there was no interruption in services. They have continued to be proactive in helping us add resources during the pandemic.
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Industry Experience
Connext has demonstrated expertise across multiple industries, including Arts & Entertainment, Financial Services, Business Services, Real Estate, and IT. Clients commend their effective call center services, streamlined accounting processes, and dependable recruitment strategies, leading to improved operational efficiency and customer satisfaction. Overall sentiment is positive, highlighting their proactive communication and commitment to long-term partnerships, making them a strong candidate for businesses seeking reliable outsourcing solutions in these sectors.
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Arts, entertainment & music Financial services Software Business services Other Industry Real estateWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently noted that Connext offers strong value for money, with one reviewer highlighting their 'pricing fit our budget' and another emphasizing the 'cost, expertise, and long-term partnership' they provide. Many clients reported significant improvements in operational efficiency and reduced workloads, indicating that the services received justified their investment. Overall, the sentiment is positive, with clients appreciating the balance of cost and quality in Connext's offerings.Was this helpful?
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This provider is fluent in 2 languages:
- English
- Spanish
This provider is available in 7 time zones:
- Hawaii Standard Time (HST)
- Alaska Standard Time (AKST)
- Central Standard Time (CST)
- Eastern Standard Time (EST)
- Pacific Standard Time (PST)
- Phoenix Standard Time (PNT)
- Mountain Standard Time (MST)
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UndisclosedUndisclosed250 - 999Serves Monterrey, MexicoServices provided
30% Staffing10% Back Office Outsourcing10% Call Center Services +5 services10% Customer Service Outsourcing10% Employer of Record (EOR) Services10% Finance & Accounting Outsourcing (FAO)10% IT Staff Augmentation10% Recruitment Process OutsourcingSee all 24 projectsRemote Team Solutions is a staffing and recruitment company that excels in sourcing and managing remote employees across various industries. With approximately 90% positive feedback from reviewers, clients frequently praise their ability to find great talent and their supportive project management approach. Notably, around 40% of reviewers highlight their cultural fit and alignment with company values as standout features.
Industry Experience
Remote Team Solutions has received positive feedback across various industries, including Home Services, Insurance, Legal, Advertising & Marketing, and Software. Clients commend their exceptional talent acquisition, project management, and ability to enhance customer experiences. Notably, in Home Services and Insurance, they improved sales and policy issuance timelines, respectively. Legal clients appreciated the quality of executive assistants, while in Advertising & Marketing, they effectively supported recruitment. The overall sentiment reflects a strong cultural fit and responsiveness, making them a suitable partner for diverse projects.
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Insurance Software Legal Other Industry Construction Human Resources Media Advertising & marketing Retail Business services Real estate Food & Beverages IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, clients have expressed high satisfaction with Remote Team Solutions regarding their cost-effectiveness and value for money. One client noted the 'good value for cost' and another highlighted their 'amazing staff' and the ability to provide high-quality talent at lower costs. Additionally, clients appreciated the comprehensive services provided for a single monthly fee, which they deemed a 'gamechanger.' The sentiment across reviews indicates that clients feel they receive excellent service and results relative to their investment.Was this helpful?
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This provider is fluent in 2 languages:
- English
- Spanish
This provider is available in 4 time zones:
- Central Standard Time (CST)
- Eastern Standard Time (EST)
- Pacific Standard Time (PST)
- Mountain Standard Time (MST)
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Unity Communications
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$1,000+< $25 / hr1,000 - 9,999San Pedro Garza García, MexicoServices provided
25% Back Office Outsourcing20% Employer of Record (EOR) Services15% Customer Service Outsourcing +4 services10% Call Center Services10% HR Outsourcing10% Recruitment Process Outsourcing10% Sales OutsourcingSee all 44 projectsUnity Communications is a business process outsourcing company specializing in customer service, clerical support, and data management. Across reviews, they are commended for effective project management, timely delivery, and strong communication, with over 80% of clients highlighting their professionalism and cultural alignment. Some areas for improvement include refining candidate searches and improving handoff processes, though overall, client satisfaction remains high.
1 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In the last six months, Unity Communications has received positive feedback for their effective support in revenue cycle management, particularly in clerical tasks and client communication. Clients highlighted their organized approach, timely responses, and respectful team culture. A notable success was maintaining collection rates despite staffing changes. Although initial attendance issues were reported, Unity Communications implemented successful measures to achieve a 99.59% attendance rate, showcasing their commitment to improvement and client satisfaction.Was this helpful?
Industry Experience
Unity Communications has garnered positive feedback across various industries, notably in Medical, Telecommunications, and E-commerce. Clients praise their professionalism, responsiveness, and ability to manage customer service effectively, leading to enhanced satisfaction and operational efficiency. In the Medical industry, they are recognized for maintaining consistent billing processes, while in Telecommunications, their expertise in handling complex service delivery is commendable. Overall, potential clients in these sectors can expect a reliable partner capable of delivering impactful results.
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IT Services Wellness & Fitness Healthcare Telecommunications Information technology Supply Chain, Logistics, and Transport Agriculture Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting Education Medical Other industries Other Industry Software Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Unity Communications has received consistent positive feedback regarding their cost-effectiveness and value for money. Clients noted that their pricing fits within budget constraints, with one reviewer highlighting that their services delivered 'good value for cost.' Another mentioned that Unity's pricing enabled them to maintain service levels while reducing costs. Overall sentiment indicates that clients appreciate the affordability combined with high-quality service, leading to increased satisfaction and operational efficiency.Was this helpful?
See All Locations (6)San Pedro Garza García, Mexico
303 Avenida Circuito Frida Kahlo
San Pedro Garza García, Mexico 66278201 - 250
4805508700
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$1,000+$25 - $49 / hr1,000 - 9,999San Pedro Garza García, Mexico
Services provided
41% Call Center Services29% Customer Service Outsourcing19% Back Office Outsourcing +1 service11% Sales OutsourcingSee all 6 projectsContactPoint 360 is a global customer experience and outsourcing company offering CX, BPO, and digital transformation services. Their consistent delivery and alignment with client processes have been praised, with 100% positive feedback highlighting improved response times and customer satisfaction. Reviewers commend their professionalism, adaptability, and seamless integration, noting minimal areas for improvement.
2 of 2 reviews are 5 stars$10,000 – $49,000 avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
Recent reviews highlight ContactPoint 360's effective customer support and operational assistance, with clients noting improved response times and positive customer feedback. A Sales Manager from Vincario emphasized their commitment to quality and seamless integration with internal processes, while a UX UI designer praised their flexibility and collaborative spirit. Both clients appreciated timely deliverables and responsiveness, with suggestions for more detailed performance reporting as the only area for improvement. Overall, the sentiment is highly positive.Was this helpful?
Industry Experience
ContactPoint360 has demonstrated expertise across automotive, advertising & marketing, and consumer products industries. Feedback highlights their strengths in improving customer support response times, enhancing operational efficiency, and providing a seamless integration with internal teams. Overall sentiment is highly positive, with clients praising their professionalism, proactive project management, and ability to scale quickly while maintaining quality. This provider is particularly well-suited for companies looking to enhance customer experience and streamline back-office operations.
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Advertising & marketing Automotive Consumer products & servicesWas this helpful?
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This provider is fluent in 1 language:
- English
This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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See All Locations (9)San Pedro Garza García, Mexico
Avenida José Vasconcelos
San Pedro Garza García, Mexico 66267201 - 250
+528132445265
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$5,000+$25 - $49 / hr10,000+Monterrey, Mexico
Services provided
30% Back Office Outsourcing30% Mobile App Development20% Custom Software Development +1 service20% Web DevelopmentSee all 1 projectsSofttek is an IT service provider specializing in IT infrastructure and application system support services, including daily operation and maintenance. Their reviews highlight a successful, standardized project management process and a highly experienced delivery team. Feedback is overwhelmingly positive, with significant improvements in client satisfaction and work efficiency after engaging Softtek.
Industry Experience
Softtek has demonstrated strong expertise in the healthcare industry, providing high-quality IT infrastructure and application support services. Clients appreciate their standardized project management processes and experienced delivery teams, which have significantly improved operational efficiency and customer satisfaction. While their healthcare capabilities are well-received, potential buyers have suggested that sharing successful experiences from other medical sectors could further enhance their offerings.
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HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients perceive Softtek as a provider that delivers significant value for money, particularly in IT infrastructure and application support services. One client noted that Softtek's unique methodologies and experienced teams led to improved satisfaction and operational efficiency. Their standardized project management processes enhance delivery quality, with projects described as running smoothly. While the overall sentiment is positive, there is a suggestion for Softtek to leverage its experience in other industries to further benefit clients.Was this helpful?
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UndisclosedUndisclosed50 - 249Monterrey, Mexico
Services provided
30% Employer of Record (EOR) Services25% Finance & Accounting Outsourcing (FAO)25% IT Staff Augmentation +2 services10% Back Office Outsourcing10% HR OutsourcingSee all 11 projectsEverscale Group is a professional services company specializing in nearshore operations, staff augmentation, and IT consulting, particularly in SAP and technology services. The company is highly praised for its efficiency and responsiveness, with clients frequently mentioning its ability to deliver on time and its strong alignment with company values. Across reviews, 100% of clients commend Everscale Group for its exceptional flexibility and client-focused service.
1 of 1 reviews is 5 stars$200,000 – $999,999 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent reviews for Everscale Group highlight their exceptional service in establishing nearshore operations, with clients praising their efficiency and responsiveness. One CEO noted that Everscale enabled a nearshore presence in under two weeks and consistently over-delivers on commitments. Clients appreciate the company's understanding of nearshore needs and their alignment with business values. The overall sentiment is overwhelmingly positive, with no significant areas for improvement mentioned.Was this helpful?
Industry Experience
Everscale Group has garnered positive feedback across diverse industries, particularly in IT services, consulting, and business services. Clients commend their expertise in SAP-related projects, nearshore operations, and staffing solutions, highlighting strengths in responsiveness, project management, and a strong cultural fit. Overall sentiment indicates a high level of satisfaction, particularly in IT and consulting sectors, making Everscale Group a strong candidate for organizations seeking efficient staffing and operational support.
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Consulting Information technology IT Services Business servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Everscale Group is consistently praised for its competitive pricing and strong value for money. Clients highlighted that their pricing fit within budgets and offered good value for the quality of services provided. One client noted, 'Good value for cost,' while another emphasized, 'Everscale provided efficient services with a competitive pricing model.' Overall, the sentiment reflects satisfaction with the cost-effectiveness of their offerings, aligning with clients' expectations and project needs.Was this helpful?
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$10,000+$25 - $49 / hr10 - 49Monterrey, Mexico
Services provided
35% Call Center Services25% Sales Outsourcing20% Back Office Outsourcing +1 service20% Customer Service OutsourcingServicios de Contacto Aries is a small Monterrey, Mexico-based call center. The team specializes in Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr250 - 999Santa Catarina, Mexico
Services provided
25% Email Marketing25% Social Media Marketing20% Call Center Services +2 services15% Back Office Outsourcing15% Customer Service OutsourcingOne Contact by Grupo Migesa is an Email Marketing company. They are located in Santa Catarina, Mexico and have midsize team. They offer Email Marketing and Social Media Marketing.
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UndisclosedUndisclosed10,000+Monterrey, Mexico
Services provided
50% Call Center Services25% Customer Service Outsourcing25% Sales OutsourcingAnswering service company MDY BPO was founded in 1997. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Monterrey, Mexico
Services provided
25% Back Office Outsourcing25% Customer Service Outsourcing20% Call Center Services +2 services15% Finance & Accounting Outsourcing (FAO)15% IT Staff AugmentationAmalga Group is a midsize Customer Service Outsourcing company founded in 2021. Their services include Customer Service Outsourcing and Back Office Outsourcing.
Read moreSee All Locations (3)Monterrey, Mexico
Dr. Roberto J. Cantú 2777, Ampliación Comercial Doctores, Monterrey, Nuevo León, Mexico
Monterrey, Mexico 6471050 - 75
+1 (512) 200-3288
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$25,000+$25 - $49 / hr50 - 249Monterrey, Mexico
Services provided
100% Back Office OutsourcingSegoso Caribbean is a Back Office Outsourcing company in Montego Bay, Jamaica and Monterrey, Mexico. They specialize in Back Office Outsourcing and were founded in 2021.
Read moreSee All Locations (2)Monterrey, Mexico
Calle 16 de Septiembre
Monterrey, Mexico6 - 9
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UndisclosedUndisclosed10 - 49Monterrey, Mexico
Services provided
45% Business Consulting30% Back Office Outsourcing25% Market ResearchHelixx BPO SA de CV, a Business Consulting company, was launched in 2013. The team offers Business Consulting and Back Office Outsourcing and is based in Monterrey, Mexico.
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$1,000+< $25 / hr50 - 249Monterrey, Mexico
Services provided
40% Back Office Outsourcing15% HR Consulting15% HR Outsourcing +2 services15% Recruiting15% StaffingSAS EMPRESARIAL is a Back Office Outsourcing company. Based in Monterrey, Mexico, their midsize team specializes in Back Office Outsourcing and Staffing. The agency was established in 1982.
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UndisclosedUndisclosed2 - 9San Pedro Garza García, Mexico
Services provided
60% Video Production20% Back Office Outsourcing20% Logistics & Supply Chain ConsultingFilm in Mexico is a video production company headquartered in San Pedro Garza García, Mexico. They provide Video Production and Back Office Outsourcing and were established in 2000.
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UndisclosedUndisclosed250 - 999Monterrey, Mexico
Services provided
85% Call Center Services15% Customer Service OutsourcingLocated in Monterrey, Mexico, CALLCOM CONTACT CENTER & BPO is a midsize answering service. The team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Monterrey, Mexico
Services provided
75% Customer Service Outsourcing25% Call Center ServicesNectus is a Customer Service Outsourcing company located in Monterrey, Mexico. Established in 2015, the team focuses on Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Monterrey, Mexico
Services provided
75% Customer Service Outsourcing25% Call Center ServicesGelsa, a small Customer Service Outsourcing company, is in Monterrey, Mexico. The team focuses on Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Monterrey, Mexico
Services provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +2 services20% IT Managed Services20% SMS MarketingLaunched in 2004, Secreweb SA De CV is an IT managed services company. Their services include IT managed services and Call Center Services.
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UndisclosedUndisclosed10 - 49Monterrey, Mexico
Services provided
50% CRM Consulting and SI30% Back Office Outsourcing20% Customer Service OutsourcingSmall CRM consulting and SI company Dialect Teleservices SA de CV, is headquartered in Monterrey, Mexico. The team provides CRM consulting and SI and Back Office Outsourcing.
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List of the Top 4 Monterrey BPO Services
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$1,000+< $25 / hr1,000 - 9,999San Pedro Garza García, Mexico
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+$25 - $49 / hr1,000 - 9,999San Pedro Garza García, Mexico
Ability to deliver
28.7/40.016.4/20 Reviews4.8/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr10,000+Monterrey, Mexico
Ability to deliver
26.9/40.014.6/20 Reviews2.3/10 Clients & Experience10/10 Market PresenceService focus
30% Back Office Outsourcing70% Other -
UndisclosedUndisclosed50 - 249Monterrey, Mexico
Ability to deliver
34.7/40.018.4/20 Reviews9.5/10 Clients & Experience6.9/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
$10,000+$25 - $49 / hr10 - 49Monterrey, Mexico
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Santa Catarina, Mexico
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
UndisclosedUndisclosed10,000+Monterrey, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr50 - 249Monterrey, Mexico
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$25,000+$25 - $49 / hr50 - 249Monterrey, Mexico
Ability to deliver
5.1/40.00/20 Reviews0/10 Clients & Experience5.1/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed10 - 49Monterrey, Mexico
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
30% Back Office Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Monterrey, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
UndisclosedUndisclosed2 - 9San Pedro Garza García, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
UndisclosedUndisclosed250 - 999Monterrey, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed50 - 249Monterrey, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed2 - 9Monterrey, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed2 - 9Monterrey, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
UndisclosedUndisclosed10 - 49Monterrey, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Back Office Outsourcing50% Other
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