Top BPO Companies in Monterrey
16 Companies
List of the Top Monterrey BPO Services
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$1,000+< $25 / hr1,000 - 9,999Serves Monterrey, MexicoServices provided
30% Customer Service Outsourcing30% Finance & Accounting Outsourcing (FAO)20% Back Office Outsourcing +1 service20% IT Staff AugmentationSee all 7 projectsConnext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.
Reviews mention Team players
Clients consistently commend Connext for their collaborative spirit and dedication to partnership. One client noted, "Connext takes a lot of pride in making the relationship successful," highlighting their effective communication and support. The team's commitment to excellence and proactive engagement has led to successful outcomes, with one client stating, "The staff are engaged and committed to providing excellent service." Overall, feedback reflects a strong sentiment of appreciation for Connext as a reliable team player.-
Staff Augmentation for Title & Escrow Company
5.0 Jan 23, 2023Connext takes a lot of pride in making the relationship successful. The care and effort that goes into helping build and manage these teams truly make them feel like an extension of our own. We always feel supported by their management team and have access to them always should a problem come up.
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1 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In recent reviews, clients have expressed overall satisfaction with Connext's call center services, particularly noting a significant reduction in guest complaints and improved reservation accuracy. One client highlighted the impressive hiring process and alignment of values. However, there is a suggestion for enhancing employee training. Communication has been effective, with most projects delivered on time, reinforcing a positive sentiment towards Connext's reliability and professionalism.Was this helpful?
Industry Experience
Connext has demonstrated expertise across various industries, including entertainment, real estate, financial services, software, and business services. Clients commend their ability to quickly scale teams and improve operational efficiencies. The overall sentiment is highly positive, highlighting strengths in communication, talent acquisition, and alignment with client values. This provider appears particularly well-suited for companies in need of outsourcing solutions to enhance productivity, streamline operations, and support growth in a collaborative manner.
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Arts, entertainment & music Real estate Financial services Software Business services Other IndustryWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Connext's competitive pricing and overall value for money. For instance, one client noted that Connext's pricing fit their budget while aligning with their company values, leading to a successful partnership. Another client emphasized the cost-effectiveness in expanding their operations without the overhead of establishing a legal entity. Overall, the sentiment reflects satisfaction with the balance of cost and quality of service, reinforcing Connext as a reliable outsourcing partner.Was this helpful?
UndisclosedUndisclosed250 - 999Serves Monterrey, MexicoServices provided
10% Back Office Outsourcing10% Call Center Services10% Customer Service Outsourcing +7 services10% Employer of Record (EOR) Services10% Finance & Accounting Outsourcing (FAO)10% HR Outsourcing10% IT Staff Augmentation10% Recruitment Process Outsourcing10% Sales Outsourcing10% StaffingSee all 23 projectsRemote Team Solutions is a staffing and recruitment company specializing in remote team management and virtual assistance. Reviews suggest a high level of client satisfaction, with 100% of reviewers praising their responsiveness, cost-effectiveness, and cultural alignment. Clients consistently highlight the company's trustworthiness and ability to exceed expectations, which has fostered long-term partnerships across various industries.
1 of 1 reviews is 5 stars$10,000 – $49,000 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent feedback for Remote Team Solutions highlights their effective project management and timely delivery of services. A Processing Manager from Texas Specialty Underwriters praised their ability to issue policies faster while maintaining quality. Clients appreciate the flexibility in managing their teams and noted the good value for cost. Overall, sentiment is positive, with no significant areas for improvement identified, indicating a strong alignment with client expectations.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback on Remote Team Solutions underscores strong value for money, with several reviewers highlighting the company's competitive pricing and high-quality service. For instance, one client noted they achieved a 50% cost reduction by hiring senior recruiters through RTS, while another emphasized that the overall cost was lower than other firms without sacrificing quality. Overall, clients express satisfaction with the balance of cost and service delivery, reinforcing RTS's reputation for providing good value.Was this helpful?
More responsive than most other service providers
Get in TouchRemote Team Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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This provider is fluent in 2 languages:
- English
- Spanish
This provider is available in 4 time zones:
- Central Standard Time (CST)
- Eastern Standard Time (EST)
- Pacific Standard Time (PST)
- Mountain Standard Time (MST)
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Unity Communications
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$1,000+< $25 / hr1,000 - 9,999San Pedro Garza GarcĂa, MexicoServices provided
25% Back Office Outsourcing20% Employer of Record (EOR) Services15% Customer Service Outsourcing +4 services10% Call Center Services10% HR Outsourcing10% Recruitment Process Outsourcing10% Sales OutsourcingSee all 44 projectsUnity Communications is a professional outsourcing company specializing in customer service, billing management, and data processing across various industries. The company is praised for its reliability, responsiveness, and ability to align with client company values. Notable strengths include high communication standards, cultural fit, and value for cost. Around 95% of reviews highlight their effective project management and adaptability, while 10% suggest improvements in specific areas such as agent evaluation and leadership transitions.
Reviews mention Positive attitude
Clients consistently highlight Unity Communications' positive attitude and strong work ethic. One client noted, 'They’re just the happiest and hardest working group of people I’ve ever met,' reflecting a culture that fosters motivation and dedication. Another emphasized their proactive approach, stating, 'They even ask for extra hours whenever needed.' Overall, feedback indicates a highly positive sentiment towards the team's commitment to excellence and client satisfaction.-
Customer Support Services for Private Equity Group
5.0 Mar 11, 2022They really care about their people and it shows. Everyone from Unity is cheerful, upbeat, and positive, on all levels. They guarantee that we will like who they hire for us.
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1 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent reviews of Unity Communications reflect a strong positive sentiment, highlighting effective communication and valuable support in revenue cycle management. Clients commend their organizational skills and responsiveness, noting a seamless integration with their teams. Specific feedback emphasizes a 99.59% attendance rate and consistent client satisfaction due to timely call handling. Overall, clients appreciate Unity's respectful and engaged approach, marking their collaboration as a rewarding experience.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Unity Communications' competitive pricing and excellent value for money. For instance, one client noted that their pricing fit their budget while also providing great service quality, stating, "Unity Communications offers good value for the cost." Another client emphasized that the services delivered were "much better" than local alternatives, attributing significant effectiveness and efficiency to their work. Overall, the feedback reflects a strong sentiment of satisfaction regarding cost-effectiveness and service quality.Was this helpful?
See All Locations (6)San Pedro Garza GarcĂa, Mexico
303 Avenida Circuito Frida Kahlo
San Pedro Garza GarcĂa, Mexico 66278201 - 250
4805508700
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$1,000+$25 - $49 / hr1,000 - 9,999San Pedro Garza GarcĂa, Mexico
Services provided
41% Call Center Services29% Customer Service Outsourcing19% Back Office Outsourcing +1 service11% Sales OutsourcingSee all 6 projectsContactPoint 360 is a global customer experience and outsourcing company offering CX, BPO, and digital transformation services. Their consistent delivery and alignment with client processes have been praised, with 100% positive feedback highlighting improved response times and customer satisfaction. Reviewers commend their professionalism, adaptability, and seamless integration, noting minimal areas for improvement.
3 of 4 reviews are 5 starsLess than $10,000 avg. project costRead 4 Recent ReviewsReviewed 4 times in the past 6 months
Recent reviews for ContactPoint 360 indicate a strong overall sentiment, with clients praising their effective project management and responsive communication. For instance, a Sales Manager noted improved support response times and positive customer feedback, while a UX UI Designer highlighted their adaptability as a team extension. Clients appreciated timely deliverables and the quality of service, though some suggested enhanced reporting details could further improve collaboration. Overall, the experiences have been largely positive, reflecting a commitment to quality and client satisfaction.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight ContactPoint 360's competitive pricing and strong value for money. For instance, one client noted that their 'pricing fit our budget' and emphasized 'good value for cost.' Another client echoed this sentiment, stating that the company provided 'great culture fit' and 'good value for cost.' Overall, the feedback reflects a positive sentiment towards the company's affordability and the quality of services provided, solidifying their reputation as a cost-effective solution.Was this helpful?
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This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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See All Locations (9)San Pedro Garza GarcĂa, Mexico
Avenida José Vasconcelos
San Pedro Garza GarcĂa, Mexico 66267201 - 250
+528132445265
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UndisclosedUndisclosed50 - 249Monterrey, Mexico
Services provided
30% Employer of Record (EOR) Services25% Finance & Accounting Outsourcing (FAO)25% IT Staff Augmentation +2 services10% Back Office Outsourcing10% HR OutsourcingSee all 10 projectsEverscale Group is a consulting firm specializing in staff augmentation, recruitment, and managed services with a focus on SAP and other IT solutions. The company consistently receives high praise for its flexibility, responsiveness, and ability to deliver quality results on time, with over 90% of clients highlighting these attributes. Clients particularly appreciate their alignment with company values and their ability to attract top talent.
Reviews mention Easy to work with
Clients consistently highlight Everscale Group's ease of collaboration, noting their responsiveness and professionalism. One client praised their 'good value for cost' and 'customer-centric approach,' while another emphasized their 'ease of doing business' and 'ability to attract high-level talent.' Overall, the sentiment reflects a strong appreciation for their adaptability and commitment to client needs, reinforcing their reputation as a reliable partner.-
Nearshore Solutions Center for SAP-Approved Agency
4.5 Apr 9, 2024Their ability to attract high level talent, and their ease of doing business was most impressive. They were very responsive and professional, ensuring that all communication needs were met effectively.
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Nearshore Services for IT Consulting Firm
5.0 Feb 20, 2024Everscale Group has been great, flexible, and a pleasure to work with. Their customer-centric approach and adaptability to project scope changes have been noteworthy, enhancing the overall collaboration experience.
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Industry Experience
Everscale Group has garnered positive feedback across various industries, including Consulting, IT Services, and Information Technology. Clients commend their expertise in SAP and staffing solutions, emphasizing their responsiveness, project management, and ability to deliver quality talent on time. Overall sentiment is highly positive, particularly for consulting firms seeking staff augmentation and IT companies looking for reliable project support. Everscale's adaptability and commitment to client success make them a strong fit for organizations in need of specialized resources and operational support.
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Consulting Information technology IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Everscale Group's competitive pricing and strong value for money. Several reviews noted that the company's pricing fit within their budgets while delivering high-quality resources, with one client specifically stating they received 'good value for cost.' Overall sentiment reflects satisfaction with the cost-effectiveness of services, as well as timely and efficient delivery, reinforcing Everscale's reputation as a reliable partner in staffing and project management.Was this helpful?
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This provider is fluent in 1 language:
- English
This provider is available in 1 time zone:
- Mountain Standard Time (MST)
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$5,000+$25 - $49 / hr10,000+Monterrey, Mexico
Services provided
30% Back Office Outsourcing30% Mobile App Development20% Custom Software Development +1 service20% Web DevelopmentSee all 1 projectsSofttek is an IT service provider specializing in IT infrastructure and application system support services, including daily operation and maintenance. Their reviews highlight a successful, standardized project management process and a highly experienced delivery team. Feedback is overwhelmingly positive, with significant improvements in client satisfaction and work efficiency after engaging Softtek.
Industry Experience
Softtek has demonstrated strong expertise in the healthcare industry, providing high-quality IT infrastructure and application support services. Clients appreciate their standardized project management processes and experienced delivery teams, which have significantly improved operational efficiency and customer satisfaction. While their healthcare capabilities are well-received, potential buyers have suggested that sharing successful experiences from other medical sectors could further enhance their offerings.
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HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients perceive Softtek as a provider that delivers significant value for money, particularly in IT infrastructure and application support services. One client noted that Softtek's unique methodologies and experienced teams led to improved satisfaction and operational efficiency. Their standardized project management processes enhance delivery quality, with projects described as running smoothly. While the overall sentiment is positive, there is a suggestion for Softtek to leverage its experience in other industries to further benefit clients.Was this helpful?
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$10,000+$25 - $49 / hr10 - 49Monterrey, Mexico
Services provided
35% Call Center Services25% Sales Outsourcing20% Back Office Outsourcing +1 service20% Customer Service OutsourcingServicios de Contacto Aries is a small Monterrey, Mexico-based call center. The team specializes in Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr250 - 999Santa Catarina, Mexico
Services provided
25% Email Marketing25% Social Media Marketing20% Call Center Services +2 services15% Back Office Outsourcing15% Customer Service OutsourcingOne Contact by Grupo Migesa is an Email Marketing company. They are located in Santa Catarina, Mexico and have midsize team. They offer Email Marketing and Social Media Marketing.
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UndisclosedUndisclosed10,000+Monterrey, Mexico
Services provided
50% Call Center Services25% Customer Service Outsourcing25% Sales OutsourcingAnswering service company MDY BPO was founded in 1997. The team specializes in Call Center Services and Customer Service Outsourcing.
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$25,000+$25 - $49 / hr50 - 249Monterrey, Mexico
Services provided
100% Back Office OutsourcingSegoso Caribbean is a Back Office Outsourcing company in Montego Bay, Jamaica and Monterrey, Mexico. They specialize in Back Office Outsourcing and were founded in 2021.
Read moreSee All Locations (2)Monterrey, Mexico
Calle 16 de Septiembre
Monterrey, Mexico6 - 9
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UndisclosedUndisclosed10 - 49Monterrey, Mexico
Services provided
45% Business Consulting30% Back Office Outsourcing25% Market ResearchHelixx BPO SA de CV, a Business Consulting company, was launched in 2013. The team offers Business Consulting and Back Office Outsourcing and is based in Monterrey, Mexico.
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$1,000+< $25 / hr50 - 249Monterrey, Mexico
Services provided
40% Back Office Outsourcing15% HR Consulting15% HR Outsourcing +2 services15% Recruiting15% StaffingSAS EMPRESARIAL is a Back Office Outsourcing company. Based in Monterrey, Mexico, their midsize team specializes in Back Office Outsourcing and Staffing. The agency was established in 1982.
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UndisclosedUndisclosed2 - 9San Pedro Garza GarcĂa, Mexico
Services provided
60% Video Production20% Back Office Outsourcing20% Logistics & Supply Chain ConsultingFilm in Mexico is a video production company headquartered in San Pedro Garza GarcĂa, Mexico. They provide Video Production and Back Office Outsourcing and were established in 2000.
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UndisclosedUndisclosed250 - 999Monterrey, Mexico
Services provided
85% Call Center Services15% Customer Service OutsourcingLocated in Monterrey, Mexico, CALLCOM CONTACT CENTER & BPO is a midsize answering service. The team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Monterrey, Mexico
Services provided
75% Customer Service Outsourcing25% Call Center ServicesNectus is a Customer Service Outsourcing company located in Monterrey, Mexico. Established in 2015, the team focuses on Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Monterrey, Mexico
Services provided
75% Customer Service Outsourcing25% Call Center ServicesGelsa, a small Customer Service Outsourcing company, is in Monterrey, Mexico. The team focuses on Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Monterrey, Mexico
Services provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +2 services20% IT Managed Services20% SMS MarketingLaunched in 2004, Secreweb SA De CV is an IT managed services company. Their services include IT managed services and Call Center Services.
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UndisclosedUndisclosed10 - 49Monterrey, Mexico
Services provided
50% CRM Consulting and SI30% Back Office Outsourcing20% Customer Service OutsourcingSmall CRM consulting and SI company Dialect Teleservices SA de CV, is headquartered in Monterrey, Mexico. The team provides CRM consulting and SI and Back Office Outsourcing.
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Ability to Deliver considers three criteria:
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List of the Top 4 Monterrey BPO Services
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$1,000+< $25 / hr1,000 - 9,999San Pedro Garza GarcĂa, Mexico
Ability to deliver
38.8/40.019.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+$25 - $49 / hr1,000 - 9,999San Pedro Garza GarcĂa, Mexico
Ability to deliver
22.5/40.016.4/20 Reviews0/10 Clients & Experience6.1/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr10,000+Monterrey, Mexico
Ability to deliver
26.9/40.014.6/20 Reviews2.3/10 Clients & Experience10/10 Market PresenceService focus
30% Back Office Outsourcing70% Other -
UndisclosedUndisclosed50 - 249Monterrey, Mexico
Ability to deliver
33.7/40.017.4/20 Reviews9.5/10 Clients & Experience6.9/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
$10,000+$25 - $49 / hr10 - 49Monterrey, Mexico
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Santa Catarina, Mexico
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
UndisclosedUndisclosed10,000+Monterrey, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
$25,000+$25 - $49 / hr50 - 249Monterrey, Mexico
Ability to deliver
5.1/40.00/20 Reviews0/10 Clients & Experience5.1/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed10 - 49Monterrey, Mexico
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
30% Back Office Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Monterrey, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
UndisclosedUndisclosed2 - 9San Pedro Garza GarcĂa, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
UndisclosedUndisclosed250 - 999Monterrey, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed50 - 249Monterrey, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed2 - 9Monterrey, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed2 - 9Monterrey, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
UndisclosedUndisclosed10 - 49Monterrey, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Back Office Outsourcing50% Other
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