Top Call Center Services & Voice Services in North Macedonia
11 Companies
List of the Top North Macedonia Call Center Companies & Voice Services
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$1,000+< $25 / hr250 - 999Serves North MacedoniaServices provided
35% Call Center Services55% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
Reviews mention Well-organized projects
Client feedback highlights Simply Contact's well-organized project management, emphasizing their clear and structured workflows. One client noted their impressive flexibility and transparency, stating, 'Simply Contact has proven to be a great partner we can rely on.' Additionally, the organized approach contributed to a significant increase in customer satisfaction, demonstrating their effectiveness in delivering quality service.-
Contact Center Services for IT Staff Augmentation Company
5.0 Feb 3, 2021The most impressive factor of Simply Contact's service is the clear and organized workflow. They are always in touch and we can easily contact them to solve the issues in case of need.
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12 of 15 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 15 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read moreWas this helpful?
Industry Experience
Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
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Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services TelecommunicationsWas this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves North MacedoniaServices provided
25% Call Center Services35% Customer Service Outsourcing20% AI Agents +2 services15% Back Office Outsourcing5% Data Annotation ServicesSee all 82 projectsSupportYourApp is a premier provider of Contact Center Services, specializing in Customer Support Services, including Inbound and Outbound Call Center operations. The company is consistently praised for its high responsiveness, flexibility, and the ability to deliver 24/7 telephonic support. Across reviews, SupportYourApp receives positive feedback for its professionalism and commitment to efficient call handling, with no major areas for improvement noted by 100% of reviewers.
Reviews mention Team players
Client feedback reflects a strong sentiment towards SupportYourApp as a team player. Clients consistently praised the company's dedication and adaptability, with one stating, "the team is always willing and ready to cooperate." Another noted the agents' seamless integration into their operations, emphasizing their role as an integral part of the client's success. The positive feedback highlights the team's responsiveness and proactive approach, reinforcing their reputation as a collaborative partner committed to enhancing client processes.-
Business Services for Software Company
5.0 Jan 3, 2023How they are always able to extend our team with the right people.
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Call Center Services for Transportation Service Provider
5.0 Sep 28, 2022The Team/Team Lead and Delivery Manager are now an absolutely integral part of our team and are a major part of our Success. The team understands this and is constantly giving me and our managers feedback which then allows us to pivot and adjust.
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Customer Support for Computer Software Company
5.0 May 28, 2021We do not see SupportYourApp as an outsourced provider. They have very quickly become an organic part of our team. We have established an efficient process of communication via email and Slack, and fully trust both our account manager and agents.
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10 of 13 reviews are 5 stars2 new reviews for Call Center Services services$200,000 – $999,999 avg. project costRead 13 Recent ReviewsReviewed 13 times in the past 6 months
In the past six months, SupportYourApp has received mixed feedback. While some clients praised their responsiveness and operational excellence, others expressed dissatisfaction with service quality and accountability. For instance, one client noted a lack of ownership, leading to increased internal workload, while another highlighted strong communication and consistent performance. Overall, the sentiment reflects a divide, with some praising the team's adaptability and others calling for significant improvements in service delivery.Was this helpful?
30 of 33 Call Center Services reviews are 5 stars2 new reviews for Call Center Services in past 6 months$50,000 – $199,999 avg. project costRead 33 ReviewsCall Center Services PROJECT HIGHLIGHT
Technical Support for Analytics Platform
5.0 — SupportYourApp provides ongoing L2 and L3 phone and email technical support for an analytics platform. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Feedback on SupportYourApp's cost and value for money is mixed among clients. Many clients appreciated the affordable pricing and the overall value, with one stating it 'fit our budget' and another noting 'good value for cost.' However, some clients expressed dissatisfaction, citing that the service did not meet their expectations and resulted in increased workload rather than reduced. Overall, while several reviews highlight effective support and responsiveness, others point to inconsistencies in service quality, impacting perceived value.Was this helpful?
$1,000+< $25 / hr1,000 - 9,999Serves North MacedoniaServices provided
20% Call Center Services25% Customer Service Outsourcing15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
Reviews mention Well-organized projects
Clients have consistently praised Hugo for their well-organized project management and efficient onboarding processes. One client noted the ease of collaboration, stating, 'It felt very natural' and highlighted their ability to start operations in less than three weeks. Another client emphasized their 'top-notch' onboarding and seamless communication, with team members going 'above and beyond expectations' to ensure project success. Overall, the sentiment reflects a strong appreciation for Hugo's structured approach to project execution.-
Outsourced Accounting & Content Writing for IT Services Firm
4.5 Sep 11, 2023They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Digital Strategy for Environmental Solutions Platform
5.0 Aug 29, 2023We had an onboarding session that lasted 1 week and then on-going meetings and conversations depending on project timelines. Their onboarding documentation was very thorough and easy to follow.
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Accounting Services for Marketing & Venture Capital Firm
5.0 Aug 24, 2023They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Scaling & QA Services for Media Company
5.0 Aug 23, 2023From the moment we engaged with Hugo it felt very natural. They’re very organized and have clearly done this for a lot of great brands. As soon as we started working with them, we were onboarded and up and running in less than 3 weeks which I did not expect.
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Staff Aug & Content Moderation for Blockchain Technology Co
5.0 Aug 23, 2023Their onboarding was top-notch, ensuring a smooth start. Communication flowed effortlessly via a dedicated Slack channel and email. Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve.
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3 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read moreWas this helpful?
Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
$1,000+< $25 / hr250 - 999Serves North MacedoniaServices provided
35% Call Center Services55% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
Reviews mention Well-organized projects
Client feedback highlights Simply Contact's well-organized project management, emphasizing their clear and structured workflows. One client noted their impressive flexibility and transparency, stating, 'Simply Contact has proven to be a great partner we can rely on.' Additionally, the organized approach contributed to a significant increase in customer satisfaction, demonstrating their effectiveness in delivering quality service.-
Contact Center Services for IT Staff Augmentation Company
5.0 Feb 3, 2021The most impressive factor of Simply Contact's service is the clear and organized workflow. They are always in touch and we can easily contact them to solve the issues in case of need.
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12 of 15 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 15 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read moreWas this helpful?
Industry Experience
Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
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Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services TelecommunicationsWas this helpful?
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$1,000+< $25 / hr50 - 249Bitola, North Macedonia
Services provided
25% Call Center Services25% Back Office Outsourcing25% Customer Service Outsourcing +1 service25% Finance & Accounting Outsourcing (FAO)See all 3 projectsTaskforce BPO is a provider of comprehensive Contact Center Services, specializing in Customer Support, Telemarketing, and Call Handling. Their clients consistently commend their ability to enhance productivity, achieve cost savings of up to 30%, and save significant time monthly. Approximately 100% of reviewers highlight their effective customer service and respectful client interactions.
Reviews mention Reasonable pricing
Clients have expressed satisfaction with Taskforce BPO's pricing, describing it as reasonable and in line with expectations. One reviewer noted that their billing was consistent with what was anticipated, while another highlighted the cost savings of $800 per month. Overall, the sentiment regarding pricing is positive, with clients appreciating both the value and the quality of service provided.-
Business Processes Support for Business Firm
5.0 Nov 2, 2017The service provider's strengths include great customer service and price. Their pricing is considered a strong point, making them more favorable compared to other vendors.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently praised Taskforce BPO for delivering significant cost savings and value for money. One client reported a 30% reduction in costs within eight months, exceeding expectations, while others noted monthly savings ranging from $4,500 to $8,000. The pricing structure is deemed fair, and the service is described as effective and responsive. Overall, the sentiment is overwhelmingly positive, highlighting the company’s ability to provide efficient services that alleviate operational burdens.Was this helpful?
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See All Locations (2)Bitola, North Macedonia
Keops Complex, Bul. Vasko Karangelevski br. 31
Bitola, North Macedonia 700076 - 100
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$5,000+< $25 / hr50 - 249Ohrid, North Macedonia
Services provided
70% Call Center Services6% Logo6% Pay Per Click +3 services6% Print Design6% Sales Outsourcing6% Web DesignBright Campaigns, a call center, provides Call Center Services and Pay Per Click. The company is in Ohrid, North Macedonia.
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$250,000+< $25 / hr50 - 249Skopje, North Macedonia
Services provided
60% Call Center Services20% Customer Service Outsourcing10% Corporate Training & Coaching +1 service10% Sales OutsourcingKA Partners is a telephone answering service launched in 2025. The midsize team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Prilep, North Macedonia
Services provided
20% Call Center Services20% Custom Software Development20% Sales Outsourcing +2 services20% Social Media Marketing20% Web DevelopmentEstablished in 2021, SALES MATIC is a social media marketing agency. Their team offers Social Media Marketing and Custom Software Development.
Read moreSee All Locations (2)Prilep, North Macedonia
Lece Koteski
Prilep, North Macedonia76 - 100
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$1,000+< $25 / hr10 - 49Bitola, North Macedonia
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +2 services20% Finance & Accounting Outsourcing (FAO)20% Sales OutsourcingJupiter BPO, a phone answering service, was founded in 2021. The team offers Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr50 - 249Skopje, North Macedonia
Services provided
25% Call Center Services25% Back Office Outsourcing20% Customer Service Outsourcing +3 services15% Cybersecurity10% IT Managed Services5% Document Digitization & ManagementAgile Pro Solutions, a Sales Outsourcing company, was launched in 2020. They provides Sales Outsourcing and Call Center Services.
Read moreSee All Locations (2)Skopje, North Macedonia
Kiro Gligorov
Skopje, North Macedonia 1000151 - 200
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$5,000+< $25 / hr2 - 9Ohrid, North Macedonia
Services provided
10% Call Center Services20% Web Development10% Back Office Outsourcing +6 services10% Customer Service Outsourcing10% Digital Strategy10% Sales Outsourcing10% Search Engine Optimization10% UX/UI Design10% Web DesignOptaVista is a small web development firm in Sheridan, Wyoming and Ohrid, North Macedonia. Their services include Web Development and Digital Strategy.
Read moreSee All Locations (2)Ohrid, North Macedonia
Nikola Karev
Ohrid, North Macedonia 60002 - 5
+38975207121
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$1,000+< $25 / hr2 - 9Skopje, North Macedonia
Services provided
50% Email Marketing20% Demand Generation Marketing10% Application Testing +2 services10% Other Marketing10% Sales OutsourcingOLBO is an Email Marketing company founded in 2024. The small team offers Email Marketing and Demand Generation Marketing.
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UndisclosedUndisclosed10 - 49Skopje, North Macedonia
Services provided
30% Call Center Services35% Business Consulting35% IT Strategy ConsultingDigiDive is an IT strategy consulting company. The team is based in Pittsburgh, Pennsylvania and Skopje, North Macedonia, and their services include IT strategy consulting and Business Consulting.
Read moreSee All Locations (3)Skopje, North Macedonia
Naum Naumovski Borce 40
Skopje, North Macedonia 10006 - 9
+389 70 200 738
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UndisclosedUndisclosed10,000+Skopje, North Macedonia
Services provided
15% Call Center Services25% Back Office Outsourcing25% Finance & Accounting Outsourcing (FAO) +3 services25% IT Staff Augmentation5% Engineering5% HR ConsultingSee all 3 projectsEmapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.
Reviews mention Transparent
Clients have consistently highlighted Emapta's transparency as a key strength, with one CEO noting it as the most impressive aspect of their service. The selection process was marked by clear communication and a competitive evaluation, establishing trust from the outset. Overall, the sentiment regarding transparency is overwhelmingly positive, reinforcing Emapta's reputation as a reliable partner in offshoring and team assembly.-
Office Based Services for Electrical & Electronic Mfr.
5.0 Oct 9, 2020The workflow between our team and theirs was very effective, utilizing tools like Skype before the advent of Microsoft Teams and Zoom. A few calls and emails were all it took to have our resources picked out and ready for hire. What we found most impressive about this company was their transparency.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Emapta's competitive pricing and exceptional value for money. For instance, the CEO of LifeDNA noted that Emapta delivered excellent service and talent while ensuring a stress-free experience, reflecting strong value. Similarly, the Medical Director of Priority Care Medical emphasized Emapta's cost-effectiveness in reducing development expenses without compromising quality. Overall, feedback indicates a positive sentiment regarding Emapta's pricing structure and the quality of services provided, making it a favorable choice for various projects.Was this helpful?
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See All Locations (19)Skopje, North Macedonia
14 Boulevard Partizanski Odredi
Skopje, North Macedonia 100021 - 30
+389 2 307 0000
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UndisclosedUndisclosed10,000+Skopje, North Macedonia
Services provided
23% Call Center Services33% Customer Service Outsourcing15% Sales Outsourcing +17 services5% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (52)Skopje, North Macedonia
Maksim Gorki 13, 1000 Skopje, North Macedonia
Skopje, North Macedonia 1000101 - 150
(+43) 69912752539
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List of the Top 1 North Macedonia Call Center Companies & Voice Services
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$1,000+< $25 / hr50 - 249Bitola, North Macedonia
Ability to deliver
29.4/40.016.2/20 Reviews3.8/10 Clients & Experience9.3/10 Market PresenceService focus
25% Call Center Services75% Other -
$5,000+< $25 / hr50 - 249Ohrid, North Macedonia
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
70% Call Center Services6% Sales Outsourcing24% Other -
$250,000+< $25 / hr50 - 249Skopje, North Macedonia
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
60% Call Center Services10% Sales Outsourcing30% Other -
$1,000+< $25 / hr50 - 249Prilep, North Macedonia
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$1,000+< $25 / hr10 - 49Bitola, North Macedonia
Ability to deliver
5/40.00/20 Reviews0/10 Clients & Experience5/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$5,000+< $25 / hr50 - 249Skopje, North Macedonia
Ability to deliver
6.4/40.00/20 Reviews1.4/10 Clients & Experience4.9/10 Market PresenceService focus
25% Call Center Services75% Other -
$5,000+< $25 / hr2 - 9Ohrid, North Macedonia
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+< $25 / hr2 - 9Skopje, North Macedonia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
UndisclosedUndisclosed10 - 49Skopje, North Macedonia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
30% Call Center Services70% Other -
UndisclosedUndisclosed10,000+Skopje, North Macedonia
Ability to deliver
32.2/40.015.2/20 Reviews7.6/10 Clients & Experience9.4/10 Market PresenceService focus
15% Call Center Services85% Other -
UndisclosedUndisclosed10,000+Skopje, North Macedonia
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
23% Call Center Services15% Sales Outsourcing62% Other
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