IT Estate Management for Legal Services Company
5.0
Dec 4, 2017
IT Force was very good at helping us apply patches without letting our business suffer. Everything was scheduled at an hour to ensure users had prior notice of downtimes, and it all worked nicely. They brought us back to an efficient speed, and it has improved things. The approach is made in a way to reduce support queries in the future, and to enable our own staff to try to become less reliant on third party vendors. We had a major outage in our building here, and also had a power problem with an electric fault within the building, which brought down our servers. IT Force brought out engineers, and they were on site within minutes. They physically came into our office and remained here to keep the staff informed throughout the process while they contacted Dell support. They had physical boards dispatched to us to help remedy the issue that same day. It was all really exceptional, and very different than what we were used to. They kept people informed and told them what was happening the whole day. They provided workarounds where they could make sure the most important functions remained, despite difficulties. Their support has also allowed me to do other things, and has also allowed our staff to access support when they need it. They were willing to step outside of their own comfort zones to accommodate and prove to us that they were going to meet expectations. They also had the courage and conviction to tell us when they couldn’t do something. Their approach helped set realistic expectations on both sides, and we knew exactly what type of partnership we were getting into.
