Boldheart

BACKGROUND

Please describe your company and position.

I am the COO of Bridl

Describe what your company does in a single sentence.

As the pioneering digital marketplace for premium sports horses across the globe, Bridl is at the forefront of transforming the equine trade industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boldheart to accomplish?

• Define the scope of our marketplace MVP
• Design and develop the MVP
• Iterate and scale the tech product

SOLUTION

How did you find Boldheart?

Referral

Why did you select Boldheart over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Boldheart were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project commenced by analyzing the existing status of the application, which already had some preliminary concept designs in place. Collaboratively, we defined the Minimum Viable Product (MVP) framework. The subsequent step encompassed designing a comprehensive UI/UX that aligned with the established scope.
Simultaneously, the backend infrastructure was being set up to support the application. Swift and transparent development of the MVP took place, with a strong emphasis on maintaining clear communication and visibility throughout the process.
Furthermore, the team went beyond crafting the customer-facing application and also crafted an essential admin panel. Following the launch, any identified bugs were swiftly rectified, and new features were seamlessly integrated based on user feedback.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project exhibited tangible outcomes that unequivocally showcased progress and success. The MVP was successfully launched in the market, effectively engaging a substantial user base that numbered in the hundreds. The platform demonstrated its worth by generating a commendable seven-figure sales operation, thereby underlining its economic significance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management approach adopted by the team was characterized by a collaborative and equitable perspective. Communication was notably transparent, featuring weekly email updates that comprehensively covered essential details, hurdles, and progress.
Their responsiveness to our requirements has been exceptional, ensuring that any concerns or queries were promptly addressed. Employing a technology-driven strategy, they efficiently managed all aspects of the project through the utilization of ClickUp, thereby enhancing the overall management process.

What was your primary form of communication with Boldheart?

Virtual Meeting

What did you find most impressive or unique about this company?

Boldheart distinctly impressed us with their ability to seamlessly integrate into our team, evoking a sense of having an additional co-founder aboard. This deep level of involvement fostered a partnership dynamic that extended beyond conventional client-vendor relations.
Their commitment and dedication resonated with the kind of collaborative spirit that is often only found within a founding team, making our association truly exceptional.

Are there any areas for improvement or something Boldheart could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CPO of Purpose GmbH.

Describe what your company does in a single sentence.

Purpose is a social network that helps users connect more deeply with their close circle.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boldheart to accomplish?

• Scoping and development of the first MVP
• Pivoting the product
• Establishing continuous product discovery

SOLUTION

How did you find Boldheart?

Referral

Why did you select Boldheart over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Boldheart were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work encompassed a comprehensive collaboration, with Boldheart engaging right from the ideation phase as a venture studio. They took on various responsibilities, such as scoping and the development of the first MVP. They adeptly employed user feedback from extensive interviews to guide strategic pivots in product development. They exhibited a seamless transition from development to the successful launch of the new product. 

As part of this, they also defined relevant product KPIs, which they extensively reviewed with us on a weekly basis. This dynamic collaboration also entailed the creation of a targeted go-to-market strategy, which involved identifying and defining the initial niche. Throughout the project's lifecycle, Boldheart remained committed to continuous product discovery, ensuring adaptability and innovation as core principles. On top, they helped us in the recruitment of early engineering team members.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With the launch of our first MVP, we managed to grow to over 10,000 users within a couple of weeks. This achievement was underscored by remarkably low user acquisition costs, amounting to just 0.29€ per user. Additionally, we achieved a substantial presence across diverse media outlets, and the team secured speaking opportunities at various conferences, further enhancing our visibility and credibility.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Boldheart's project management approach was akin to having co-founders deeply vested in the success of our company. From the inception of the idea, their dedication was palpable, and they exceeded expectations. They are strong advocates and experts in ClickUp, which serves as their backbone for their project management. Everything is well-organized and super advanced. You just have to smile when you see how they set things up in this tool. It led to remarkable efficiency, significantly saving valuable time.

What was your primary form of communication with Boldheart?

Virtual Meeting

What did you find most impressive or unique about this company?

Their exceptional proficiency in continuous product discovery stood out. Their adeptness in this regard was evident through the implementation of a robust product discovery framework. I wish every product/innovation team that they could get their hands on it. It's super powerful - working with it has been a true game-changer for us!

Are there any areas for improvement or something Boldheart could have done differently?

The social focus of our product was both for us and Boldheart a new challenge. This meant all sides were discovering this new field together. At the same time, Boldheart's strong user research strategies sped up both our and their learning tremendously so that we could gain expansive experience within a short amount of time.

BACKGROUND

Please describe your company and your position there.

I'm managing director and co-founder of a management consultancy specialising in the procurement of funding and the creation of financing concepts for sustainable large-scale projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire hatch, and what were your goals?

An important part of our business model is the intelligent structuring and storage of data and knowledge. Our goal was to develop software that enables efficient knowledge management as well as clear and intuitive processing of our projects.

SOLUTION

How did you select this vendor and what were the deciding factors?

As Julian is a friend of one of my co-founders we knew of hatch's special abilites and got into contact with him easily to discuss the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The first stage of the development consisted of a joint analysis of our ideas and the technical possibilities of realisation, then the first UI/UX proposals were worked out and agreed upon, while the back-end development took place in parallel. The desired functionalities and sections of the software were then completed step by step and finalised with our feedback.

How many people from the vendor's team worked with you, and what were their positions?

Three (CEO, front-end dev and back-end dev)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The finished software facilitates our daily work enormously. The value of a single source of truth in the company alone is inestimable. However, the software is still being further developed on a weekly basis, as its full potential is far from being exhausted.

Describe their project management style, including communication tools and timeliness.

Julian as well as his devs have a very quick grasp of the problems of our everyday work. This helped a lot to quickly define the goals and functionalities of the development. As we progressed, the ClickUp app provided a clear and simple communication channel for feedback.

What did you find most impressive or unique about this company?

The quick and efficient project analysis and goal definition was outstanding.

Are there any areas for improvement or something they could have done differently?

While the speed of completion was impressive, we would have liked to see a more thorough internal testing phase at some points before the software was live for us to test. There were a few avoidable inadvertent mistakes, which, however, were always quickly corrected.

BACKGROUND

Please describe your company and your position there.

We are a global community of 500+ impact-driven entrepreneurs in their early 20s who have collectively raised over $1bn. I am part of the steering committee and an executive board member.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire hatch?

We hired Hatch to build our new website after we rebranded.

SOLUTION

How did you select this vendor and what were the deciding factors?

Julian, the founder, is a member of our community, with whom we've built a close relationship over the past few years. He has always been quite proactive and offered his services upon learning that we needed a new website for our new brand.

Describe the project in detail and walk through the stages of the project.

With a completely new brand identity, we wanted to come up with a website that reflected this shift to our new brand and conveyed the values that we had selected. Julian from hatch helped us go through the whole process, from wireframing to the final design and set-up on Wordpress. We met on a regular basis to discuss design iterations and he took on feedback to then further improve the website. Feedback was always implemented quickly.

How many resources from the vendor's team worked with you, and what were their positions?

Julian, the founder, was our main point of contact.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

With this new website, we started receiving more inbound requests for our Fellowship, our volunteering positions, and partnerships. We also started receiving more subscriptions to our newsletter directly via the website.

How effective was the workflow between your team and theirs?

The workflow was quite effective as we only had one point of contact, so communication was streamlined and feedback was always implemented quickly.

What did you find most impressive or unique about this company?

I found the availability, flexibility and speed of hatch most impressive. Julian was available most of the time and ready to respond and take feedback quickly. Furthermore, I could tell that Julian really cared about the outcome as he is also a member of our society - we valued his creative inputs which helped us get to the desired outcome.

Are there any areas for improvement or something they could have done differently?

Overall, we were very satisfied with our collaboration. The only thing that could've been improved is a bit more attention to detail.

BACKGROUND

Please describe your company and your position there.

I am the Founder & CEO of HealthMe. HealthMe is adigital grocery shopping assistant. With our app, users can scan food products to check for additives, allergies, and intolerances.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire hatch?

Our HealthMe app had to be expanded for collaboration with another company. To design these new features, we were looking for UX/UI experts and found the ideal partner in hatch

SOLUTION

How did you select this vendor?

We had open calls with selected agencies that can not only implement our ideas but also give us their own input to help us get the best out of the requirements.

Describe the project in detail and walk through the stages of the project.

In the first phase, hatch developed a deep understanding of our current solution as well as the requirements and goal of the project. Based on this, they created different proposals and approaches for us on how they could implement our requirements. After that, there were several meetings where we discussed and reviewed individual parts of the project. The team at hatch then implemented our comments directly and we were able to quickly and reliably finish the UX/UI design of the new app version.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a UX/UI designer and one of the founders of hatch who managed the project for us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our cooperation partners and the rest of the team, who were not involved in the development, are very enthusiastic about the solution we have developed together with hatch. We can't wait to roll out these new features as they will have a great impact on the user experience.

How effective was the workflow between your team and theirs?

It was great. We had a relatively short project timeline that we managed to use optimally. The hatch team worked quickly and efficiently to keep us on schedule.

What did you find most impressive or unique about this company?

The cooperation was fast and uncomplicated and they were so reliable in the meetings. We had a thoroughly positive experience!

Are there any areas for improvement or something they could have done differently?

No, we are completely satisfied with the result. hatch has convinced us all along the line. We look forward to furthering joint projects in the future.

BACKGROUND

Please describe your company and your position there.

I am Samuel Lenz, an award-winning magician and mentalist. I started early in my career with smaller shows and developed into an international stage personality performing in front of audiences with thousands of spectators. In addition, I plan and create unforgettable events.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire hatch, and what were your goals?

I started working with hatch to create my logo, personal brand guide as well as a matching website and promotional materials.

SOLUTION

How did you select this vendor and what were the deciding factors?

I got to know one of the founding partners personally at an award ceremony and we had a wonderful conversation about different topics. At that time I was looking for the right design/product studio to implement my project which I found in hatch.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

hatch started our project with some workshops in which they guided me through different frameworks, like a brand pyramid, to work out a strong foundation and principles for my personal brand and digital presence. Based on this they created 3 different initial concepts for the brand. They walked me through each of them and explained in detail how they came up with them. We eventually decided to go with a combined version of 2 concepts.

In the biggest part of the project, we defined the requirements for the website together and they designed and developed it in line with the final brand guide. During this phase we had several review meetings. In follow up projects, hatch also conceptualized and implemented a SEO strategy and created promotional materials.

How many people from the vendor's team worked with you, and what were their positions?

I was working directly with one of the founding partner back then, a designer and web developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Yes, after launching my personal brand and new website, our customer requests have increased and our digital presence and reach has gotten bigger and bigger!

Describe their project management style, including communication tools and timeliness.

The workflow was great — their team knew how to implement projects like this successfully.

What did you find most impressive or unique about this company?

Easy communication, paired with awesome results and very friendly people!

Are there any areas for improvement or something they could have done differently?

In some situations, even faster responses in the communication would have been good, aside from that, everything was wonderful!

BACKGROUND

Please describe your company and your position there.

I am the Founder and CEO of Smatched. Smatched offers a platform that enables user to share and monetize their data.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire hatch?

We needed a good appealing design and a functioning website. Hatch helped us to execute these tasks in a great way! With hatch we were able to go our first steps, raise further capital, hire high performers, and get initial traction.

SOLUTION

How did you select this vendor?

We have looked for several vendors on platforms such as upwork etc. but could not find the right fit. I met the founder of hatch Julian on a Start-Up Event were we connected and found a common working base.

Describe the project in detail and walk through the stages of the project.

The team around hatch gathered intensive research about similiar apps and what they liked about the different design elements as well as analyzed the performance of these apps based on certain features. They then took these features and presented them to us suggesting what would work well and what we shall maybe not use out of our own ideas. They then kicked off the design process and delivered first lo-fi designs that then turned into hi-fi designs and were then executed by a split between our in-house developers and their own developer team.

How many resources from the vendor's team worked with you, and what were their positions?

We had various people supporting us from front end developers working on the website to designers going for the ui/ux of the app and website.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The delivered UI/UX parts serve as the current basis for our product enabling us to receive the first traction and grow accordingly. Furthermore we were able to show a first working product and not just an MVP anymore giving us the opportunity to gather first relevant unit economics for our business model.

How effective was the workflow between your team and theirs?

The project manager was easy to communicate with and was available at any given time when we needed him. He was also always able to pull up some great ideas in case we would ask him for help and idea giving on certain new features that we planned to implement.

What did you find most impressive or unique about this company?

They have a great overview of the competitive landscape as well as the whole start-up landscape enabling them to play with the newest and most innovative tools and approaches to keep the project up to date and deliver a state-of-the-art product.

Are there any areas for improvement or something they could have done differently?

Often times we got so many inputs that it was hard for us to decide on. I personally think that sometimes hatch could have just executed something they solely believed in as this ususally turned out very well.

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of Capch

Describe what your company does in a single sentence.

Social 'Photos' App. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boldheart to accomplish?

• Design the app's UX/UI
• Lead Technical Development
• Create a novel brand identity

SOLUTION

How did you find Boldheart?

• Online Search
• Clutch Site

Why did you select Boldheart over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Boldheart were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Engineering: Boldheart developed the MVP of Capch, covering backend and frontend development, ensuring the platform's functionality met the initial requirements for user testing. 
Key Deliverables: Full MVP build, technical architecture, and integration of required features. 
Design: Boldheart worked on UX/UI design to create an intuitive and engaging user interface aligned with Capch's vision of capturing authentic moments. 
Key Deliverables: Wireframes, user interface designs, and user experience flow.
Product Management & Operational Support: They provided management services to coordinate development, design, and testing phases efficiently, ensuring timelines and milestones were met. 
Key Deliverables: Structured project plans, timelines, sprint management, and team coordination.
Consulting: Boldheart also provided consulting services to guide Capch through the product-market fit phase, offering strategies to position the brand and define user personas. 
Key Deliverables: Product-market fit strategy, feedback analysis, and brand development guidance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• MVP Completion: Boldheart successfully delivered the MVP, enabling internal & external testing 
• UX/UI Design: They developed a functional and visually appealing interface aligned with Capch’s vision. 
• Backlog & System: A backlog and system were developed within ClickUp to streamline the process of finding product-market fit.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Boldheart operated under a tight schedule and high expectations, demonstrating their adaptability and commitment to progress. Despite the challenges, they consistently pivoted as needed to maintain momentum, responding to my needs effectively and showcasing the reliability I value in a trusted partner.

What was your primary form of communication with Boldheart?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Deep Understanding of Brand and User Experience.

Are there any areas for improvement or something Boldheart could have done differently?

While there were opportunities to approach things differently, Boldheart and I consistently prioritized progress, staying focused and avoiding unnecessary delays.

BACKGROUND

Please describe your company and your position there.

I'm an independent musician, songwriter, producer and artist. Therefore a fitting website for presenting my work, merchandise and tour information is essential for me.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire hatch?

I hadn't really had a website up until the point I reached out to hatch; so they started building a website from ground up that would represent me and my work in the best way possible.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was looking for a young and innovative Team in Berlin that was interested and capable to bring my visual and musical vision to the web world. A deciding factor for me was Hatch's clear interest in working on an artist related project.

Describe the project in detail and walk through the stages of the project.

Throughout a couple of discovery online meetings we talked a lot about what we all love about good websites - what the key factors and unique points are and how we could bring all these things in line with my designs and the designs of my at the time ongoing campaign. The Team at Hatch really gave me the feeling of being open minded to my own creative ideas and visual vision, implementing them the best they could whilst still adding fresh and interesting ideas to what I had in mind.

After mapping out a rough version of the website and fixing all the important points we wanted to have in it the Team at Hatch started doing the main work of programming the site. After this phase I was almost (apart from the shop) immediately ready to go with my brand new website.

How many resources from the vendor's team worked with you, and what were their positions?

I mostly worked with the CEO of Hatch, Julian. He then took all of my ideas to his programming team that started working on the site.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

With the website I was, for the first time in my career, able to sell my Vinyl Records and Merchandise Items on web. With the web design by Hatch my web shop is easily accessible and customers are able to find and buy items quickly.

How effective was the workflow between your team and theirs?

It was very easy to work with the Hatch Team, communication was great and even after the main work of creating the site was done, they were pretty flexible in terms of any emergencies or updates that had to be fixed or changed quickly at the website.

What did you find most impressive or unique about this company?

I really liked the mindset and visual taste that Hatch has as a company. They have understood my needs and connected with my creative vision instantly. You can tell that this is a young and super creative team that's open to feedback and input, really doing their best to constantly improve their company and therefore their customer experience.

Are there any areas for improvement or something they could have done differently?

I think in terms of websites and integrated shops I could have used a bit more specific practical information on how to use and maintain my online shop. Jumping into the web world can be really complicated for some people so a proper tutorial will be needed in some cases.