NUACOM is an all-in-one Cloud phone system for small to medium-sized businesses that need a modern, fully scalable business communication solution. The platform offers over 50 business-class features to help improve productivity, connect departments, and centralize telephony for all locations. Key features include IVR, smart call transfer, call recording, queuing, conferencing, call analytics, 40+ third party integrations, native mobile apps, and more.
NUACOM’s online VoIP solution automates all incoming calls to the relevant department and automatically syncs all call data to connected business apps such as CRM, email marketing, or customer support systems. Users can design custom call flows using the IVR design tool to set up greetings, voice menus, business working hours, and ring strategies, as well as use the smart call transfer feature to direct calls, whether internal or external, to a single agent or to a group. Users can also configure automated call forwarding to a mobile device whenever away from the desk during business hours, and manually or automatically flip calls from a deskphone to a mobile device.
NUACOM offers a variety of tools to handle calls professionally, enabling users to make conference calls, record calls, transfer calls to multiple extensions, and view all live calls in a single wallboard. Users can get full visibility on who is online and available, on a call, receiving calls, or offline, and view rich VoIP data and analytics on the number of outbound calls made, inbound calls taken, average talk time per team, and abandoned vs. completed calls. Features for call handling include hold & resume, call parking, paging, and speed dial, and additional call settings include call barring, blocking, queueing, encryption, distinctive ringtones, user localization, and more.
NUACOM was hired by a technology company to provide and deploy a phone system as a service to the client's sales and service teams. They integrated the solution with the client's existing systems.
NUACOM delivered a functional solution on time, increasing staff and customer satisfaction rates. The team impressed the client with their dedicated after-sales onboarding support and pre-sales technical consultation. Above all, their commitment to excellence and client satisfaction stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the GM of CleverWiFi
Describe what your company does in a single sentence.
Public WiFi Services to SMEs
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire NUACOM to accomplish?
Provide Calling Software
Integration with our CRM
Call Recording and reporting
SOLUTION
How did you find NUACOM?
Referral
Why did you select NUACOM over others?
High ratings
Good value for cost
How many teammates from NUACOM were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The goal was to get a phone system as a service and deploy it to our Sales and Service teams. The requirements where that it should integrate well with our existing systems, have extensive reporting capabilities and be reliable and come with quality support service. They managed to deliver on all the above and we are happy to recommend it.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Customer satisfaction rates. Staff satisfaction.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Pre-sales technical consultation. After-sale dedicated on-boarding team.
What was your primary form of communication with NUACOM?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We were impressed with their customer service, starting with the sales and continuous commitment to keep it at the highest level.
Are there any areas for improvement or something NUACOM could have done differently?
I wish they had more information sent out periodically with the updates and shared more information about their roadmap. Same feedback I gave them, and they promised to improve on that.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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1 Reviews
Locations (1)
Block B, Maynooth Business CampusMaynooth, IrelandW23W5X7
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