Baker Security & Networks

OPPORTUNITY / CHALLENGE

What was the main objective for undertaking the project with Baker Security & Networks?

We were using a Microsoft Exchange server. We were very keen to move away. We wanted to move into a kind of cloud-based or software as a service model.

So, we initially got in touch with Google directly. They came down to visit us and actually brought Baker Security & Networks with them. That’s how we first got involved with Baker Security & Networks. Google directly recommended them. We’ve been dealing with them for four or five years. They’ve delivered everything that they’ve ever promised to us. We have recommended them to a number of companies since. At least four or five companies I work with are now using Google Apps based on our experience. Their also using Baker Security & Networks.

SOLUTION

Could you tell me a little more about what type of work they have done for you?

They do training. They’ve done training recently for a tourism program that just went live in January of this year. They do training for our county counselors. They’ve done training for staff. I don’t think they’ve done much development for my group but we’ve been in fairly regular contact. If the staff has any issues, they ring their support desk. My staff thinks the support desk is very helpful.

We also deal with them on firewalls separate from Google Apps. Again, that was because we got to know them through that Google Apps platform. We found the service great and now have them look after our firewalls as well.

RESULTS & FEEDBACK

It sounds like you’re very happy with the work they’ve done?

They’re absolutely brilliant. We also took them [Baker Security & Networks] for Postini. So, we’ve had a very good relationship with them for a number of years now.

Is there anything that you find to be unique or special about Baker Security & Networks compared to other technology vendors you’ve worked with?

You can contact them anytime you want. It’s really great. They regularly call in, just to make sure everything is going as planned.  We’ve had calls maybe every two weeks just to check up. They’re a very reliable company. As far I’m aware, everyone that has worked with them based on our recommendation has found them to be very reliable as well.

Looking back on the work they’ve done for you, is there anything that you think they could improve upon, or that you would do differently a second time around?

Yes, I probably would have moved quicker on implementing Google Apps. I suppose, we were nervous at the beginning. I was quite slow to do the move. They [Baker Security & Networks] were more confident in our staff dealing with the transition.