SunTec India

BACKGROUND

I am the RevOps Manager of Pearl

Pearl SCORE™ is how that picture comes together — a single rating across five dimensions: safety, comfort, operations, resilience, and energy.

OPPORTUNITY / CHALLENGE

• Data Entry

SOLUTION

Online Search

• High ratings
• Pricing fit our budget
• Good value for cost

6-10 Employees

SunTecIndia has supported our Daily Data Entry project for approximately 7–8 years, processing 200–300 incoming data entry requests per day, five days a week. Their core deliverable is accurate, timely entry and cleaning of data across our customer accounts, including handling account-specific rules and formatting requirements. Key aspects of the engagement include: maintaining consistently low error rates at high volume; flagging ambiguous or unclear entries for clarification rather than guessing, which protects data quality; adapting quickly when we update processes or introduce new account-specific rules; and providing additional support on ad hoc projects when we've needed extra assistance beyond their core scope. Over the course of the engagement, they've functioned as a reliable, detail-oriented extension of our team on data operations

RESULTS & FEEDBACK

Volume handled: 200–300 data entry requests processed daily, 5 days/week (~50,000–75,000 requests/year) Accuracy: Consistently low error rates across high daily volume Timeliness: Reliable daily turnaround with no backlog buildup Data quality: Ambiguous entries flagged for review rather than processed on guesswork, reducing downstream corrections Adaptability: Fast adoption of new or updated account-specific rules with minimal ramp-up time Flexibility/coverage: Available for ad hoc project support beyond core scope when extra assistance was needed Longevity/consistency: 7–8 years of continuous, dependable service on the same project

SunTecIndia manages this engagement smoothly with minimal oversight, consistently delivering their daily volume on time even as requirements have grown over 7–8 years. They're responsive and communicate clearly, flagging ambiguous requests rather than guessing, and have adapted quickly to new processes and provided extra support when needed.

Email or Messaging App

What stands out most is their judgment on ambiguous entries — rather than guessing and risking bad data, they consistently flag unclear requests for clarification, which has kept our data clean over thousands of entries. Combined with 7–8 years of dependable, low-maintenance service, it's rare to find a data entry partner this detail-oriented and trustworthy at scale

Nothing notable.

BACKGROUND

I am the Owner of theBookDesigners

We are a full-service book design studio with over 25 years in the publishing industry.

OPPORTUNITY / CHALLENGE

• ePub conversion
• Book layout and design
• Editorial revisions

SOLUTION

Other

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

2-5 Employees

We’ve had the pleasure of working with SunTech’s team for more than 15 years, and they have become an essential part of how we do business. They are our go-to partner for all of our ePub production needs, as well as a tremendously capable resource for interior book layout, editorial corrections, and a wide range of other book production services. What we value most is their consistency. Their attention to detail, expertise, responsiveness, and ability to deliver reliably have made them feel less like an outside vendor and more like an extension of our own team. In a business where deadlines, accuracy, and trust matter enormously, that kind of partnership is invaluable. SunTech has become indispensable to our day-to-day operations, and we’re genuinely grateful for the relationship we’ve built over the years. We look forward to working with them for many more.

RESULTS & FEEDBACK

We’ve had the pleasure of working with SunTech’s team for more than 15 years, and they have become an essential part of how we do business. They are our go-to partner for all of our ePub production needs, as well as a tremendously capable resource for interior book layout, editorial corrections, and a wide range of other book production services. What we value most is their consistency. Their attention to detail, expertise, responsiveness, and ability to deliver reliably have made them feel less like an outside vendor and more like an extension of our own team. In a business where deadlines, accuracy, and trust matter enormously, that kind of partnership is invaluable. SunTech has become indispensable to our day-to-day operations, and we’re genuinely grateful for the relationship we’ve built over the years. We look forward to working with them for many more. It has increased our company output by a wide margin.

They are consistantly on-time, deliver high qulity results, and are very easy to work with and communicate with.

Email or Messaging App

Super accomodating and friendly. Always impressed by the quality of the work and timely deliverables.

No! We have nothing but accolades for them.

BACKGROUND

Please describe your company and position.

I am the Director of City Workwear

Describe what your company does in a single sentence.

Supplieres of embroidered workwear and uniforms, speacialists in embroidery and print.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• Product uploads
• SEO
• Ebay uploads

SOLUTION

How did you find SunTec India?

Online Search

Why did you select SunTec India over others?

Good value for cost

How many teammates from SunTec India were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Uploading all products to the e-commerce platform. Creating and organising product categories and collections. Entering product titles, descriptions, specifications, and key features. Uploading and optimising product images. Configuring product variants, including size, colour, and other options where applicable. Setting pricing, SKUs, inventory details, and stock status. Assigning products to the correct categories and collections. Configuring product attributes, tags, and filters to support navigation and search. Ensuring product data accuracy, consistency, and formatting across the catalogue. Performing quality assurance checks to verify product information, images, links, and functionality prior to launch. Supporting bulk imports and data cleansing where required to ensure a complete and accurate product catalogue. The deliverable was a fully populated, organised, and launch-ready product catalogue within the website's e-commerce platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project achieved the following measurable outcomes, demonstrating successful delivery and progress: 100% of the planned product catalogue was uploaded to the website and made available for customers. All product data, including descriptions, specifications, pricing, SKUs, images, and variants, was accurately entered and validated. Products were organised into the correct categories and collections, improving website navigation and product discoverability. Product attributes, tags, and filters were configured to enhance the customer browsing experience. Quality assurance checks were completed to identify and resolve data inconsistencies, missing information, and image issues before launch. The website was delivered with a complete, structured, and launch-ready product catalogue, enabling the business to begin trading online without further product data entry. The use of standardised product data and consistent formatting improved catalogue quality and simplified ongoing product management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The agency demonstrated effective project management throughout the engagement. They maintained clear communication, provided regular progress updates, and managed the product upload process in a structured and organised manner. Deliverables were completed within the agreed project timeline, with milestones achieved as scheduled. Any questions or issues that arose during the project were addressed promptly, and the team remained responsive and flexible in accommodating feedback and changes to product information where required. The agency worked collaboratively with our team, ensuring that requirements were clearly understood and implemented accurately. Their proactive approach and attention to detail helped ensure the website's product catalogue was completed efficiently and was ready for launch on time.

What was your primary form of communication with SunTec India?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about the company was their ability to efficiently manage and deliver a large-scale product upload project while maintaining a high level of accuracy and attention to detail. They demonstrated a strong understanding of e-commerce catalogue management, ensuring products were consistently organised, correctly categorised, and presented to a high standard. Their responsiveness, proactive communication, and willingness to adapt to changing requirements made them a reliable partner throughout the project. They combine technical expertise with a customer-focused approach, helping us achieve a fully populated, launch-ready website within the agreed timeframe.

Are there any areas for improvement or something SunTec India could have done differently?

Overall, we were very satisfied with SunTec India's performance and the quality of their work. Communication was clear, deliverables were completed on time, and the project was managed professionally. While there are always opportunities to further streamline processes, there were no significant issues encountered during the engagement. We would be happy to work with SunTec India again on future projects.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Aplates Limited

Describe what your company does in a single sentence.

We recently partnered with SunTec India to design and build our new website, and they completely exceeded our expectations across every metric. From our very first kickoff meeting to the final launch, their team demonstrated incredible professionalism and technical skill. Here is how they excelled during our partnership:

Communication & Responsiveness:

Distance and time zones were never an issue. The team was exceptionally proactive, keeping us updated at every stage. They listened carefully to our needs and responded to our queries almost instantly.

Project Management & Timely Delivery:

The project structure was flawless. Milestones were clearly defined, and the development phases progressed without any friction. They hit every deadline perfectly and delivered the final website exactly when promised.

Technical Expertise & Quality of Work:

Their development team possesses top-tier technical skills. They built a highly responsive, fast, and visually stunning website that functions beautifully. The clean code and attention to detail showcase their commitment to high-quality standards.

Ongoing Support & Maintenance:

Even after the official deployment, SunTec India has remained fully committed to our success. Their post-launch support and maintenance have been seamless, giving us total peace of mind as our traffic grows.

Overall Team Experience:

Working with their team was an absolute pleasure. They integrated naturally with our internal staff, collaborating as true partners rather than just an outsourced vendor.If you are looking for a reliable, highly skilled web development partner that delivers outstanding results, look no further than SunTec India!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• To create a website with a bespoke builder to give the users the options to create their own designs including uploading resized images for direct print.

SOLUTION

How did you find SunTec India?

Online Search

Why did you select SunTec India over others?

• High ratings
• Company values aligned

How many teammates from SunTec India were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work (SOW): PlatePlus WooCommerce Bespoke Frame Builder.

The objective of this project is to develop a custom WooCommerce extension for PlatePlus featuring an interactive number plate frame builder. This system will allow customers to select pre-defined assets or upload custom images, which are automatically optimized using an integrated, client-side image resizing and cropping utility before ordering.

1. In-Scope Activities

• WooCommerce Product Architecture: Configuring custom product variations to handle complex, dynamic pricing logic based on custom uploads vs. pre-defined badges.

• Front-End Builder & Canvas Integration: Building a seamless, responsive layout within WordPress to handle real-time visualization of the frame, text strips, and badges.

• Client-Side Image Processing Integration: Embedding a JavaScript-based image editing tool (e.g., Cropper.js) directly onto the upload button to let customers resize, scale, and crop their images to perfect frame dimensions before submission.

• Storage & Order Metadata Engineering: Developing a backend workflow to attach high-resolution, cropped customer images directly to the specific WooCommerce cart item and subsequent admin order page. • Performance Optimization: Implementation of image compression algorithms to prevent large raw uploads from slowing down server performance or clogging storage.

2. Out-of-Scope Activities

• Purchase or licensing of commercial web cropping/editing plugins (if premium third-party libraries are preferred over open-source alternatives).

• Manual image editing or background removal services for customer-uploaded files by the development team.

• Core hosting setup or migrating existing WooCommerce product catalogues unrelated to the frame builder.

Detailed Summary of Key Deliverables

Project Phase

1. UI/UX Design Builder

Canvas Wireframes Desktop and mobile layouts showing the image upload triggers and the resulting pop-up image adjustment window. 

Visual sign-off from PlatePlus on the user-cropping interface flow.

2. Image Tool Integration

Client-Side Image Cropper

An integrated interface tool allowing users to crop images to exact aspect ratios matching the frame's badge slots.

Image crops instantly on device without server delay; enforces minimum resolution requirements.

3. WooCommerce Engine

Dynamic Cart Meta Integration

Custom code connecting the modified image asset and text variables to the active WooCommerce shopping cart session.

The exact cropped file is safely stored, assigned a unique ID, and passed to the checkout module.

4. Administrative Order Portal

High-Res Fulfilment Downloader

Updates to the WooCommerce admin dashboard displaying order item details alongside links to download print-ready customer graphics.

Administrative staff can download the exact cropped user image in PNG/JPEG format with one click.

5. Testing & Launch

Production Go-Live & Validation

Full integration testing of payment systems (e.g., Stripe/PayPal) while handling simultaneously large custom file uploads.

System successfully handles concurrent checkouts without timeout errors; site successfully launched on production environment. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are currently in a soft launch phase but we have seen growth in traffic increasing significantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We cannot faulf the communications and helpfulness thoughout the project. Always punctual on timeframes and when we requested amendments outside of the initial brief they implemeneted them without any problems.

What was your primary form of communication with SunTec India?

Virtual Meeting

What did you find most impressive or unique about this company?

Their willingness to help on every front was impressive.

Are there any areas for improvement or something SunTec India could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of 10zinphoto

Describe what your company does in a single sentence.

Real estate photographer. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• Edite photos

SOLUTION

How did you find SunTec India?

Online Search

Why did you select SunTec India over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SunTec India were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I've been using Sun Tec India for photo editing and retouching on my real estate photography work, and they've been a game-changer. The turnaround is fast, the edits are clean and consistent, and they clearly understand what listing photos need to look like — proper sky replacements, balanced exposures, sharp details inside and out. Every batch comes back looking polished and ready to deliver straight to the client. What I appreciate most is how little back-and-forth there is. You send the raws, they come back looking exactly how you'd want them. For a real estate photographer juggling multiple shoots a week, that reliability is everything. Highly recommend Sun Tec India to any photographer looking for a dependable editing partner who treats your work with care.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fast and good quality work turnaround. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always turn projects in on time, and if I have any questions, they respond quickly. 

What was your primary form of communication with SunTec India?

Email or Messaging App

What did you find most impressive or unique about this company?

Impressive would be the turnaround time, which is always fast and consistent, and unique is their culture of clear communication. 

Are there any areas for improvement or something SunTec India could have done differently?

Really nothing. They are great to work with!

BACKGROUND

Please describe your company and position.

 I am the Owner of an advertising & marketing company 

Describe what your company does in a single sentence.

New and inventive products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• To accomplish work overload in a professional and prompt manner.

SOLUTION

How did you find SunTec India?

Other

Why did you select SunTec India over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

To Whom It May Concern, I am pleased to provide this letter of recommendation for SunTec India. I have been working with SunTec India for many years now on a variety of different assignments and projects, and throughout that time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I have consistently been very pleased with the quality of their work, their professionalism, and the promptness with which tasks were completed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Over the years, I have always found their team to be courteous, responsive, organized, and easy to communicate with. Their staff has consistently demonstrated a strong willingness to assist and ensure that projects are completed according to instructions and expectations. Although I have had opportunities to work with other companies, I chose to continue working with SunTec India because I have developed a strong sense of confidence and familiarity with their organization and their friendly and professional team members.

What was your primary form of communication with SunTec India?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I appreciate the reliability they have shown over the years, as well as the comfort of knowing that my ideas, information, and projects are handled carefully and professionally. 

Are there any areas for improvement or something SunTec India could have done differently?

In my experience, SunTec India has proven to be dependable, efficient, and committed to customer satisfaction, and I would not hesitate to recommend their services to others seeking a professional outsourcing and support company. I would like to thank the entire SunTec India team for their continued support and professionalism over the years and am looking forward to many more to come.

BACKGROUND

Introduce your business and what you do there.

I’m an e-commerce marketing specialist at a bathroom fixtures company. We design, manufacture, and distribute a full range of bathroom fixtures and accessories for both trade and consumers. We build thoughtfully engineered products that make remodeling and new-build bathrooms easier.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SunTec India?

We hired SunTec India to drive measurable growth across organic search, paid media, and marketplace performance.

SOLUTION

What was the scope of their involvement?

SunTec India has been responsible for SEO and content to increase our organic visibility and conversion. The team has performed a full technical SEO audit of our product pages and site structure and prioritized fixes regarding crawlability, indexation, site speed, and canonicalization. SunTec India has also executed on-page SEO for our product and category pages by optimizing titles, meta descriptions, H-tags, and keyword targeting for purchase-intent search terms relevant to bathroom fixtures.Moreover, the team has developed product content improvements, including richer descriptions, installation and materials details, FAQ blocks, and structured data to improve our SERP appearance and CTR. SunTec India has also produced and advised on supporting content to capture non-branded, high-intent traffic for remodelers and DIY customers. The team has coordinated visual requirements and recommendations for product visuals to support SEO and ads.SunTec India has also been responsible for our paid media acquisition and conversion. The team has launched and optimized our Google Search and Shopping campaigns to drive purchase intent traffic for our target SKUs. SunTec India has also managed our display and remarketing campaigns to capture cart abandoners and cross-sell related fixtures.Additionally, the team has set up and optimized our marketplace advertising and feed-based campaigns to increase visibility on partner sites. SunTec India measures and optimizes toward our business KPIs and tests creative and landing page variations.

What is the team composition?

We work with 2–5 teammates from SunTec India.

How did you come to work with SunTec India?

We found them through an online search and a referral. We chose them because they had high ratings, their pricing fit our budget, they were referred to me, and their company values aligned with ours.

How much have you invested with them?

We’ve spent around $50,000.

What is the status of this engagement?

We started working with them in March 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen higher organic visibility and significant increases in organic sessions and impressions resulting from SunTec India’s technical fixes and on-page work. We’ve also seen a measurable rise in the number of high-value, purchase-intent keywords ranking in the top 10–20. Our organic-driven revenue and transactions have also increased because our better product pages have captured more purchase intent traffic and converted better.Moreover, we’ve seen improved efficiency in our paid media, including better ROAS and lower CPA after SunTec India’s campaign restructuring and continuous optimization. The team has refined our campaigns by SKU, intent, and audience, which has produced more efficient spending. Our shopping feed and campaign improvements have led to higher CTR and conversion rates for our key SKUs, increasing paid sales while controlling acquisition costs.SunTec India’s display and remarketing campaigns have also improved our return visits and recovered more abandoned carts. We’ve also seen improvements in our marketplace and product feed, including a major reduction in feed errors and missing attributes, which has increased listing acceptance and improved conversion on partner sites. We’ve also seen measurable uplift in our marketplace conversions and higher listing completeness.Our product conversion rates have also increased thanks to the team’s on-page changes. We’ve also seen a lower bounce rate and higher time on page. Our work on product attributes has improved our shipping quote accuracy at checkout, reducing surprise shipping charges and checkout abandonment. Our standardized attributes and pallet profiles have also reduced manual errors and customer support escalations related to shipping.SunTec India has audited and optimized hundreds of product pages and SKUs for search, feeds, and marketplaces. The team has also created and optimized our installation guides, FAQ blocks, and recommendations for visuals that support both organic search and ad performance. SunTec India has delivered monthly dashboards and a 2024–2025 comparison report that documents our progress and quantifies our gains across SEO, ads, and marketplace channels.

How did SunTec India perform from a project management standpoint?

They’re great at what they deliver to us. They provide good work, insights, and reports. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

They do a good job.

Are there any areas they could improve?

We would appreciate it if SunTec India could provide more suggestions and examples from other competitors on how we can grow our business. It would also be nice if most of their teams had better communication skills.

BACKGROUND

Please describe your company and position.

I am the Owner of Highspire Media

Describe what your company does in a single sentence.

Real Estate Photography, Event Videography, Social Media Coaching.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• Having photos edited properly within a certain timeframe
• Fitting this project into my current business budget
• Completing additional edits exactly as I described, no questions asked

SOLUTION

How did you find SunTec India?

Online Search

Why did you select SunTec India over others?

• High ratings
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

A last minute project to take and produce 80-90 photos for one piece of property. The final delivery needed to happen rapidly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I recieved all of the photos properly edited within my scheduled time frame, which even included a second round of additional edits. The client loved the photos.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything with delivered on time. The communication from Vaibhav was very prompt and kind which led this project on a swift course to completion. They edited my photos exactly as I had specified.

What was your primary form of communication with SunTec India?

Email or Messaging App

What did you find most impressive or unique about this company?

From start to finish my experience was incredible. I'll be honest, working with a brand in a different country made me uncertain at first, but I'm so glad I moved forward with contacting them. Their website was informative and easy to navigate, and I had a response to my inquiry in less than a day. Every question I had asked was answered very quickly, kindly, and they were willing to work with me and the situation I was in at the time (a last minute, very rushed project). I specifically spoke with Vaibhav the entire time; I won't go through anyone else to edit my real estate photos! The results were incredible. Thanks Vaibhav!

Are there any areas for improvement or something SunTec India could have done differently?

The delivery of such large files was tough to navigate at first; I use OneDrive for my storage and they wanted to use Dropbox or WeTransfer. Not a huge issue, just something I wish I would've know from the very beginning to not waste anyone's time.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce manager for Gina Bacconi, part of Shubette of London. We design, manufacture, and sell high-quality women's occasion wear and day-to-evening garments, specializing in premium party dresses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish for your e-commerce needs?

We needed help with product creation.

SOLUTION

What was the scope of their involvement?

SunTec India has been helping us with product data entry, image uploads, and product descriptions.

What is the team composition?

We’ve been working with 2–5 teammates from SunTec India.

How did you come to work with SunTec India?

We found them through a referral, and their pricing fit our budget.

What is the status of this engagement?

We started working together in February 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had an excellent experience working with SunTec India on our product creation. Their team consistently delivers high-quality work and demonstrates a strong understanding of our requirements from start to finish. Moreover, everything is done fast, and the quality and accuracy are always correct.

How did SunTec India perform from a project management standpoint?

SunTec India’s communication is one of their standout qualities. They’re responsive, clear, and proactive, always keeping us informed about progress, timelines, and any questions that arise. This level of transparency makes collaboration smooth and stress-free. Moreover, they work impressively fast without compromising on quality. Deadlines are consistently met (and often exceeded), which has helped us move projects forward efficiently and stay competitive.

What did you find most impressive about them?

Overall, SunTec India has proven to be a reliable, professional, and highly capable partner. We truly value their dedication and look forward to continuing our collaboration.

Are there any areas they could improve?

No, they’re great.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO, Other industries of a natural fertility products company.

Describe what your company does in a single sentence.

Natural Fertility Products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• SEO Services
• Google Business Profile Management

SOLUTION

How did you find SunTec India?

Online Search

Why did you select SunTec India over others?

Good intial interview and sale pitch

How many teammates from SunTec India were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Suntec India under a contract for 200 hours of SEO work per month with the goal of improving organic visibility, rankings, and traffic for our Swiss e-commerce site specializing in vegan fertility supplements. 
The agreed scope included a comprehensive SEO strategy covering on-page optimization, technical SEO, off-page backlink building (10–15 high-DA Swiss .ch domains per week with editorial focus), multilingual content creation (4 blog posts per month in French, German and English, 1,000+ words each), keyword research and tracking for 39 targeted terms, full technical audit (GSC errors, hreflang, Core Web Vitals), Google Business Profile optimization, and regular reporting using our agreed weekly checklist and monthly KPI tracker.

Key deliverables promised were:

• Pilot blog posts with schema markup, FMH citations for E-E-A-T, videos, and internal linking
• High-quality backlink outreach and acquisition with Daily Link Log
• Technical fixes (page speed, crawl errors, hreflang validation)
• On-page optimization across product and blog pages (meta titles/descriptions, headings, FAQ sections)
• Monitoring of impressions, rankings, and conversions via SEMrush and Google Search Console

In practice, most deliverables were either never completed or provided in unusable form (endless error-filled Excel spreadsheets that were never implemented live), leading to zero measurable progress over 12 months.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Unfortunately, there were no measurable positive outcomes or success from the project with Suntec India.

Key metrics over the 12-month engagement showed clear decline or stagnation rather than improvement:

• Organic impressions in Google Search Console fell dramatically from over 3,000 daily to approximately 400 daily.
• Keyword rankings remained stagnant above position 65 for all major target terms 
• Total number of ranking keywords declined significantly (agency data showed a drop from 338 to 190 during periods of active work).
• Domain Authority and page authority showed no growth (unknown baseline, but no improvement reported).
• Google Business Profile was permanently suspended due to negligent posting practices and could not be recovered (expert-confirmed after USD 1,100 spent).
• Toxic backlink percentage remained high at 27% in SEMrush (never properly cleaned or disavowed).
• Organic traffic and conversions stayed flat or declined, with no measurable uplift despite the 200-hour monthly contract.

The agency claimed some internal improvements (e.g., temporary keyword stabilization during short active periods), but these were not sustained, not reflected in Google Search Console or SEMrush data, and were overshadowed by the overall negative impact.

In summary, after 12 months and significant investment, the project delivered zero measurable progress and instead caused lasting damage, particularly the permanent loss of our Google Business Profile and persistent toxic backlinks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was disorganized, lacked accountability, and frequently violated the agreed processes.

Deadlines were routinely missed: pilot blog posts were delayed by more than four months despite repeated promises of weekly progress, and the technical audit report was delivered late with incomplete recommendations. 

The agency often started work without the required written pre-approval, contrary to the contract terms we had established. Deliverables, particularly on-page optimization spreadsheets, were consistently unusable due to errors such as incorrect translations, missing data, and poor structure, requiring over forty hours of our team’s detailed feedback — none of which was ever correctly implemented on the live website.

Communication was slow and inadequate, with responses typically taking five to ten days and often being vague, contradictory, or incomplete. When we raised specific needs (e.g., FMH citations for E-E-A-T, integration of ovulation keyword gaps, or hreflang validation), the replies were superficial or ignored, making it impossible to achieve meaningful progress. 
Overall, the project management style prioritized superficial reporting and internal documentation over actual results and client requirements, leading to twelve months of zero measurable SEO improvement despite the 200-hour monthly contract.

What was your primary form of communication with SunTec India?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Unfortunately, I did not find anything particularly impressive or unique about Suntec India during our engagement.

The company presented itself as a full-service SEO provider with experience in e-commerce and multilingual projects, but in practice, the delivery fell far short of industry standards. There was no standout expertise, innovative approach, or exceptional execution that set them apart from other agencies. 
On the contrary, their processes were conventional, poorly coordinated, and ultimately ineffective, resulting in no measurable progress despite a substantial time commitment (200 hours per month). The only notable aspect was their willingness to provide detailed spreadsheets and reports, but these were unusable and served more as internal documentation than as actionable deliverables.

In summary, nothing about Suntec India stood out positively,  the engagement was marked by missed deadlines, low-quality outputs, and a lack of tangible results.

Are there any areas for improvement or something SunTec India could have done differently?

Yes, there are several significant areas where SunTec India could have performed much better, and these shortcomings were the primary reasons for the failure of the project and the substantial damage to our business.

First, SunTec India should have strictly adhered to the agreed pre-approval process for all tasks and deliverables. Instead, they frequently started work without written consent, delivered unusable on-page optimisation spreadsheets filled with errors (incorrect translations, missing data, poor structure), and required over forty hours of our team’s feedback, none of which was ever correctly implemented on the live website.

Second, they should have prioritised a thorough and ongoing cleanup of toxic backlinks. The toxic backlink percentage remained high at twenty-seven percent in SEMrush audits throughout the engagement, never properly disavowed or removed, which prevented any positive progress in rankings and contributed to the dramatic drop in organic impressions from more than three thousand daily to approximately four hundred.

Third, communication and project management were consistently poor. Responses took five to ten days, were often vague or contradictory, and key deliverables such as the technical audit report and pilot blog posts were delayed by more than four months despite repeated promises of weekly progress.

Fourth, they showed a lack of understanding of the YMYL (Your Money or Your Life) requirements for a health supplement site, failing to incorporate essential E-E-A-T elements such as citations from the Swiss Medical Association (FMH) or to address specific keyword gaps (e.g., ovulation-related terms for product bundles).

Finally, the focus remained on generating superficial reports and spreadsheets rather than delivering measurable results or implementing changes live, leading to twelve months of zero progress despite a contract for two hundred hours per month.

In summary, SunTec India could have succeeded by prioritising quality over quantity, respecting agreed processes, communicating proactively, delivering timely and usable work, and focusing on actual implementation and measurable outcomes rather than internal docum