SunTec India

BACKGROUND

Please describe your company and your position there.

I am the Business Manager for a small online retail company. We sell textile products to trade customers and consumers. We offer an in house embroidery service to personalise or brand goods. My role involves overseeing our ecommerce sales team, so I often am involved in liaising with Suntec on the SEO work they do for us. They are also building a new Magento V2 site for us.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SunTec India?

To manage our SEO for our website and build us a Magento V2 website.

What were your goals for this project?

1. To streamline our website to make it an easier experience for customers
2. Improve organic traffic with proper hygiene
3. Increase return on investment with PPC

SOLUTION

How did you select this vendor?

They contacted us, demonstrated the scope of what their business can offer from basic administration support to technical website/ SEO support

Describe the project in detail.

Our SEO/PPC had been inconsistent in performance for several years. We felt we'd been led in circles by other companies and wanted a fresh start. Our website, whilst fairly new, we had too many add ons and background software causing ongoing conflicts and issues.

We wanted to take it back to basics and keep things simple for customers, simple for staff operations to ensure we can focus on deliverying great products vs. micro managing our website.

What was the team composition?

1. SEO/PCC - We have a dedicated person per month, we saw improvements from month one and this has been consistent through out. Our dedicated person was supervised by a manager who kept in touch and helped us with questions as needed.
2. Website - We had a project manager change during the website build, but not because we asked for it or any issues just that the original project manager went on maternity leave. There has been some communication issues in this transition but the project managers boss and our account manager are proactive in resolving things where needed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

1. SEO/PPC - Our return on investment has much improved, especially in PPC campaigns. Just having someone focused on it consistently means that we have seen an improvement with sales growth around 20%
2. Website - This is still ongoing and the website will launch in 2020

How effective was the workflow between your team and theirs?

Use of emails and skype to communicate. Sometimes I think too many emails back and forth, I would recommend a 'task' delegation or other system be implemented to make it clear what is outstanding as emails can get hard to manage.

What did you find most impressive about this company?

They are eager to find a solution or answer for you. Even when you change your mind about a decision. Whilst some language difficulties, Suntec have certainly been a lot easier to keep up with and understand then various other SEO companies we have worked with or web developers. Feels far more transparent.

Are there any areas for improvement?

Maybe just on the managing the website having a system for tasks and the project to be managed overall, to help streamline things as emails to get tedious and hard to keep on top of.

BACKGROUND

Introduce your business and what you do there.

I’m the CMO for a sporting goods retail company, MM Goods.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SunTec India?

We sell our goods primarily through the Internet, so we needed some assistance with our e-commerce platform management.

SOLUTION

What was the scope of their involvement?

SunTec India is responsible for product entry management on our Magento-powered e-commerce platform. We send them our documentation for thousands of our products that need to be created in our English-language database.

What is the team composition?

I have one contact person, but there is a larger team that supports the project. 

How did you come to work with SunTec India?

They sent me an unsolicited email that happened to be offering the exact service we needed.

How much have you invested with them?

We’ve spent between $10,000-$50,000 so far.

What is the status of this engagement?

We began working with SunTec India in January 2014, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Though SunTec India still supports us on an ongoing basis, the first portion of the engagement involved transferring all of the products in our existing database from one e-commerce platform to another. The team has successfully completed what we wouldn’t have been able to inhouse.

How did SunTec India perform from a project management standpoint?

There has been a learning curve, but since we’ve been engaged for such a long time, our project manager has become more familiar with our business processes and able to act without much direction. Currently, our cooperation is running very smoothly.

What did you find most impressive about them?

SunTec India does what they’re supposed to do, and they do it well. They’ve been an invaluable help to us. 

Are there any areas they could improve?

We’ve had some problems along the way, like incorrect creation of products or lack of understanding of some details. But, throughout the course of the project, SunTec India has improved and we don’t have much to reproach them. 

Do you have any advice for potential customers?

If you partner with SunTec India for a product data entry project, be as specific as possible with them in terms of details. Don’t expect them to have pre-knowledge regarding your particular business. Over time, the learning curve will improve. 

BACKGROUND

Please describe your company and your position there.

I am the Director at an online Jewelery & Antique retailer in the UK

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SunTec India?

I use Suntec India's sevices to help me manage 3 of my online platforms, which includes creating new listings on a weekly basis

What were your goals for this project?

To increase online traffic & sales to my sites by consistently adding new content & products

SOLUTION

How did you select this vendor?

I was recommended SunTec India by a colleague in the retail Antiques sector who also uses their services

Describe the project and the services they provided in detail.

Photoshop products images & creating new listings for websites

What was the team composition?

There are four team memebrs which I work with

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I am very happy with Suntec India's services, in particular Sunny Parasher. Sunny is very helpful & relaible with quick responses to any querties I have. I was worried initially about handed over control & outsourcing my business but they handled everything very smoothly & with great care.

Since using this service I have noticed an increase in traffic to my sites & I have been able to grow my stock inventory & drives sales which is something that I would not been able to do single handedly on my own as I would not have had the time to do this on my own. Sunted India comes highly recommended & I would also use them for other projects.

How was project management arranged and how effective was it?

Very effective project management, excellent communication & they take direction very well.

What did you find most impressive about this company?

They have quick responses & work well with deadlines.

Are there any areas for improvement?

No

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a luxury car art print company that ships throughout North America. The prints that we sell are best described as canvas wall art prints ready to hang.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SunTec India?

After I established competitive prices for my products, I needed to get them on Amazon. I needed a service provider to establish my company’s presence on the platform because our main concern was being discovered.

SOLUTION

What was the scope of their involvement?

SunTec India’s first step was to implement backend keywords. Their team researched the keywords for us to use on all of our prints. The only variation is the model type, which is mixed into the backend keywords. As soon as I make a print, I send them to their team that uploads them to Amazon.

The SunTec India team and I are discussing social media marketing via Facebook or Instagram. We have over 400 prints in the collection, so we’re at the point where the collection’s good. The next step is to drive more traffic to our website through social media. We do more business with Amazon, eBay, and Etsy than the website. Now, we want to drive traffic to the website as well.

What is the team composition?

When I contacted them, Rajiv (Senior Web Designer, SunTec India) went over my needs and goals. After he thought about what needed to happen, he assigned a project lead and his team to the project. When I give them new products, he and his team upload them.

How did you come to work with SunTec India?

I needed to buy around 300 hours of data entry but didn’t know how to do it. I searched for data entry in India and that’s how I found SunTec India.

How much have you invested with them?

I spent about $1,000 on their services.

What is the status of this engagement?

We started working together in September 2019 and the engagement's ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

SunTec India got my company on Amazon. If you search Amazon for a luxury car brand, the company's prints occupy the better part of the first three search pages. People often search luxury cars by their model names. Even if a user enters a broad search term, we will occupy the first three search pages. Their team's fast and right on everything. They don't miss a mark. My experience with them has been excellent and that’s why I’m interested in helping them.

How did SunTec India perform from a project management standpoint?

Their communication's clear and their scheduling's on point. They’re extremely efficient. SunTec India's 13 hours ahead of me. As long as I upload images for them around 7 p.m. my time, it’s guaranteed that when I turn my computer on at 7 a.m. the work’s done. Their team checks in about my satisfaction with their services once a month. They go to great lengths to make sure that their customers are happy.

What did you find most impressive about them?

I’ve never worked with a more efficient company. They’re professional and don’t miss a beat. Their communication’s good, so working with them's a good experience.

Are there any areas they could improve?

No, it’s absolutely wonderful to work with them.

Do you have any advice for potential customers?

As soon as I contacted them, they put me in contact with Rajiv. He took it from there and makes sure that I’m taken care of well.

BACKGROUND

Please describe your company and position.

I am the CEO of THE DOG FOOD SHOP LIMITED

Describe what your company does in a single sentence.

Nigeria's widest pet food distribution network.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• Website with custom affiliate program

SOLUTION

How did you find SunTec India?

Online Search

Why did you select SunTec India over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from SunTec India were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our web development project had custom affiliate program requirements and the SunTec team understood our needs and delivered the solution as expected.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

An efficient web-based affiliate marketing system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very interested in providing tailored solutions.  Always took time to understand the brief, and also suggested very useful alternatives to our initial instructions. 

What was your primary form of communication with SunTec India?

Virtual Meeting

What did you find most impressive or unique about this company?

The solutions-oriented approach.

Are there any areas for improvement or something SunTec India could have done differently?

Delivery time could have been managed better, even though we added additional modules mid-project. 

BACKGROUND

Please describe your company and position.

I am the Founder of a home services platform

Describe what your company does in a single sentence.

Home Services Platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• Create Platform
• optimize & scale

SOLUTION

How did you find SunTec India?

Online Search

Why did you select SunTec India over others?

Pricing fit our budget

How many teammates from SunTec India were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Suntech created a completely customized, proprietary platform for my home services business.

Prakreti and Mohini have been true thought leaders and helping me build this from scratch, and I couldn't have done it without them! 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

we've grown into $1 million business

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Prakreti has been our project manager for the 2 years we've been working with Suntech. She is responsive, understands our business and is proactive about our strategy. 

What was your primary form of communication with SunTec India?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Affordable for US based companies

Are there any areas for improvement or something SunTec India could have done differently?

NA

BACKGROUND

Introduce your business and what you do there.

I’m the director of an interior design company. We design bespoke interiors for residences, hospitality, wellness, and healthcare, focusing on timeless elegance, well-being, and a centered design that harmonizes aesthetics, comfort, and cultural identity.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SunTec India?

We needed help with 3D rendering for our projects.

SOLUTION

What was the scope of their involvement?

I had a very positive experience with this service.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything was handled quickly and smoothly, and I am very satisfied with the result.

How did SunTec India perform from a project management standpoint?

The team was professional, responsive, and efficient throughout the entire process.

What did you find most impressive about them?

I would definitely recommend their services to others.

Are there any areas they could improve?

BACKGROUND

Please describe your company and position.

 I am the Owner of an ecommerce company 

Describe what your company does in a single sentence.

We provide online religious books, tapestries, booklets and religious jewelry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• Serve the Christian communities across the U.S.
• Educate customers on faith-based issues, topics and part of history.

SOLUTION

How did you find SunTec India?

Referral

Why did you select SunTec India over others?

• Pricing fit our budget
• Good value for cost

How many teammates from SunTec India were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I received assistance uploading my manuscript and cover page for my book in both English and Spanish languages on the Amazon platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Updating the content on the platform while waiting for approval/authorization and obtaining a positive confirmation on my books.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They've delivered everything on time.

What was your primary form of communication with SunTec India?

Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism and prompt response to my needs.

Are there any areas for improvement or something SunTec India could have done differently?

It would be beneficial to ensure or obtain a finished sample prior to putting it online for sale.  I am in the process of having to return orders and refund the funds because the book covers were not aligned.  This is a crucial gap where as the owner, I have to return order, refund costs and had to reconnect with tech support to fix the issues.  This should never have to happen to anyone paying for a service.

BACKGROUND

Introduce your business and what you do there.

I’m a project lead for SIJ, an online merchant.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish for your online retail business?

SEO improvements 

SOLUTION

Could you describe the scope of their involvement in this project?

SunTec India provides on-page SEO optimization.

What is the team composition?

We work with 2–5 teammates from SunTec India.

How did you come to work with SunTec India?

We found them through an online search. We chose them because they offered good value for the cost.

What is the status of this engagement?

We started working together in June 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SunTec India’s work is ongoing on a day-to-day basis. We’ve seen a 10%–20% improvement in our website traffic.

How did SunTec India perform from a project management standpoint?

We communicate via email and messaging apps.

What did you find most impressive about them?

SunTec India’s team is friendly.

Are there any areas they could improve?

They need to be more proactive.

BACKGROUND

Please describe your company and position.

I am the CEO of Eyes Retail SL

Describe what your company does in a single sentence.

Pictures of iris eyes

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• Edit pictures
• Create formats

SOLUTION

How did you find SunTec India?

Online Search

Why did you select SunTec India over others?

Pricing fit our budget

How many teammates from SunTec India were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Support us in the image edition in a flexible schedule the whole week.

They delivered edited images on time when needed

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Be flexible for pick hours and deliver the projects on time. They were able to add resources when needed with really short time of advice

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They matched perfect with our needs

What was your primary form of communication with SunTec India?

Virtual Meeting

What did you find most impressive or unique about this company?

SunTec India's flexibility and adaptation stood out.

Are there any areas for improvement or something SunTec India could have done differently?

No