SunTec India

BACKGROUND

Please describe your company and position.

I am the CEO of IE ALEXANDR MARKOV

Describe what your company does in a single sentence.

We make a Computer Vision models for darkkitchens. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• To make a qualified labeling for our data

SOLUTION

How did you find SunTec India?

• Online Search
• Referral
• Clutch Site
• Other

Why did you select SunTec India over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from SunTec India were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work: 

• Annotated 48,000 images and 1,200 hours of video footage captured in production kitchens.
• Developed a taxonomy of 36 object classes, including ingredients, packaging, containers, kitchen tools, personal protective equipment, thermal bags, labels, and completed meals.
• Applied bounding boxes, polygon segmentation, keypoints, and multi-object tracking annotations.
• Labeled operational events: order assembly start and completion, item verification, packaging checks, courier handoff, sanitation breaches, and missing required order components.
• Performed a two-stage quality assurance process, including expert review of complex scenes.

Key deliverables:

•  A training-ready dataset for order-completeness checks and employee action recognition.
• Event annotations to detect operational errors, including missing items, incorrect packaging, absent seals or labels, and mismatches between meals and orders.
• Video tracking data for measuring preparation, assembly, and handoff times.
• A consistent annotation guideline and detailed documentation to support future dataset expansion.
• Over 96% annotation agreement for priority object classes and operational events.
• The resulting dataset provides a strong foundation for computer vision solutions that reduce order errors, improve kitchen throughput, and increase operational visibility.
  
  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Project Results:

• Annotated 48,000 images and 1,200 hours of kitchen video footage.
• Delivered more than 2.8 million object, event, and tracking annotations.
• Achieved over 96% inter-annotator agreement for priority classes and operational events.
• Reached a 98.5% annotation acceptance rate after final quality control.
• Reduced annotation rework to under 3.5% through structured guidelines and multi-stage validation. 
• Covered 36 object classes and 14 operational event types across food preparation, order assembly, packaging, and courier handoff workflows.
• Created a training-ready dataset that supports detection of missing items, incorrect packaging, labeling issues, and order-to-meal mismatches.
• Established a reusable annotation framework that enables future dataset expansion without changes to the labeling standard.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team used a structured, transparent project management process with clear milestones, weekly progress reports, and shared quality dashboards. The workflow included an initial pilot phase to validate the annotation guidelines, followed by scaled production, continuous quality checks, and final delivery validation. The annotation was delivered on schedule, with interim batches provided throughout the project. This allowed the computer vision team to begin model training and testing before the full dataset was complete. The team responded quickly to evolving requirements. They incorporated feedback on class definitions, edge cases, and event logic, updated the annotation guidelines accordingly, and revalidated previously completed samples where needed. Regular communication and fast turnaround on questions helped keep the dataset consistent with operational priorities in the dark-kitchen environment.

What was your primary form of communication with SunTec India?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their strongest differentiator was the ability to turn real kitchen operations into a practical, scalable annotation system. They quickly understood the complexity of a dark-kitchen environment, including crowded workstations, changing lighting, overlapping objects, rapid employee movement, and frequent variations in packaging. The team also stood out for its attention to operational context. Instead of labeling isolated objects, they captured the full workflow around food preparation, order assembly, quality checks, and courier handoff. This made the dataset directly useful for building computer vision models tied to measurable business outcomes, such as reducing order errors and improving kitchen throughput.

Are there any areas for improvement or something SunTec India could have done differently?

More detailed real-time reporting during the early production phase would have made it easier to track annotation progress by class, scene type, and error category. A self-service dashboard with daily throughput, quality metrics, and open edge cases would add useful visibility for the client team. It would also be helpful to introduce a dedicated review session at the midpoint of larger annotation projects. This would allow stakeholders to assess model-readiness earlier, refine priority classes, and address emerging operational scenarios before the final delivery phase.

BACKGROUND

Please describe your company and position.

I am the VP of Nutraloid

Describe what your company does in a single sentence.

We sell supplements and protein powders

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• Update company and product information to thrid party websites
• manage tasks on thrid party websites

SOLUTION

How did you find SunTec India?

Online Search

Why did you select SunTec India over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from SunTec India were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

updating information on our thrid party websites, and completing tasks needed

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

getting the tasks at hand completed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes they deliver a good job and are very responsive and professional. will continue to work with them

What was your primary form of communication with SunTec India?

Email or Messaging App

What did you find most impressive or unique about this company?

they have great customer service and are very responsive

Are there any areas for improvement or something SunTec India could have done differently?

not at this time

BACKGROUND

Please describe your company and position.

I am the CEO of THE DOG FOOD SHOP LIMITED

Describe what your company does in a single sentence.

Nigeria's widest pet food distribution network.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• Website with custom affiliate program

SOLUTION

How did you find SunTec India?

Online Search

Why did you select SunTec India over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from SunTec India were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our web development project had custom affiliate program requirements and the SunTec team understood our needs and delivered the solution as expected.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

An efficient web-based affiliate marketing system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very interested in providing tailored solutions.  Always took time to understand the brief, and also suggested very useful alternatives to our initial instructions. 

What was your primary form of communication with SunTec India?

Virtual Meeting

What did you find most impressive or unique about this company?

The solutions-oriented approach.

Are there any areas for improvement or something SunTec India could have done differently?

Delivery time could have been managed better, even though we added additional modules mid-project. 

BACKGROUND

Please describe your company and position.

I am the Founder of a home services platform

Describe what your company does in a single sentence.

Home Services Platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• Create Platform
• optimize & scale

SOLUTION

How did you find SunTec India?

Online Search

Why did you select SunTec India over others?

Pricing fit our budget

How many teammates from SunTec India were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Suntech created a completely customized, proprietary platform for my home services business.

Prakreti and Mohini have been true thought leaders and helping me build this from scratch, and I couldn't have done it without them! 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

we've grown into $1 million business

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Prakreti has been our project manager for the 2 years we've been working with Suntech. She is responsive, understands our business and is proactive about our strategy. 

What was your primary form of communication with SunTec India?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Affordable for US based companies

Are there any areas for improvement or something SunTec India could have done differently?

NA

BACKGROUND

Introduce your business and what you do there.

I’m the director of an interior design company. We design bespoke interiors for residences, hospitality, wellness, and healthcare, focusing on timeless elegance, well-being, and a centered design that harmonizes aesthetics, comfort, and cultural identity.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SunTec India?

We needed help with 3D rendering for our projects.

SOLUTION

What was the scope of their involvement?

I had a very positive experience with this service.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything was handled quickly and smoothly, and I am very satisfied with the result.

How did SunTec India perform from a project management standpoint?

The team was professional, responsive, and efficient throughout the entire process.

What did you find most impressive about them?

I would definitely recommend their services to others.

Are there any areas they could improve?

BACKGROUND

Please describe your company and position.

 I am the Owner of an ecommerce company 

Describe what your company does in a single sentence.

We provide online religious books, tapestries, booklets and religious jewelry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• Serve the Christian communities across the U.S.
• Educate customers on faith-based issues, topics and part of history.

SOLUTION

How did you find SunTec India?

Referral

Why did you select SunTec India over others?

• Pricing fit our budget
• Good value for cost

How many teammates from SunTec India were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I received assistance uploading my manuscript and cover page for my book in both English and Spanish languages on the Amazon platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Updating the content on the platform while waiting for approval/authorization and obtaining a positive confirmation on my books.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They've delivered everything on time.

What was your primary form of communication with SunTec India?

Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism and prompt response to my needs.

Are there any areas for improvement or something SunTec India could have done differently?

It would be beneficial to ensure or obtain a finished sample prior to putting it online for sale.  I am in the process of having to return orders and refund the funds because the book covers were not aligned.  This is a crucial gap where as the owner, I have to return order, refund costs and had to reconnect with tech support to fix the issues.  This should never have to happen to anyone paying for a service.

BACKGROUND

Introduce your business and what you do there.

I’m a project lead for SIJ, an online merchant.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish for your online retail business?

SEO improvements 

SOLUTION

Could you describe the scope of their involvement in this project?

SunTec India provides on-page SEO optimization.

What is the team composition?

We work with 2–5 teammates from SunTec India.

How did you come to work with SunTec India?

We found them through an online search. We chose them because they offered good value for the cost.

What is the status of this engagement?

We started working together in June 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SunTec India’s work is ongoing on a day-to-day basis. We’ve seen a 10%–20% improvement in our website traffic.

How did SunTec India perform from a project management standpoint?

We communicate via email and messaging apps.

What did you find most impressive about them?

SunTec India’s team is friendly.

Are there any areas they could improve?

They need to be more proactive.

BACKGROUND

Please describe your company and position.

I am the CEO of Eyes Retail SL

Describe what your company does in a single sentence.

Pictures of iris eyes

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• Edit pictures
• Create formats

SOLUTION

How did you find SunTec India?

Online Search

Why did you select SunTec India over others?

Pricing fit our budget

How many teammates from SunTec India were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Support us in the image edition in a flexible schedule the whole week.

They delivered edited images on time when needed

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Be flexible for pick hours and deliver the projects on time. They were able to add resources when needed with really short time of advice

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They matched perfect with our needs

What was your primary form of communication with SunTec India?

Virtual Meeting

What did you find most impressive or unique about this company?

SunTec India's flexibility and adaptation stood out.

Are there any areas for improvement or something SunTec India could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m an Executive of IMMOP, a real estate media service.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with SunTec India?

We needed help with photo editing and video production.

SOLUTION

What was the scope of their involvement?

SunTec India provides photo editing and video production services for us.

What is the team composition?

We work with 2–5 teammates from SunTec India.

How did you come to work with SunTec India?

We found them through an online search. We chose them because they offered good value for the cost.

What is the status of this engagement?

We started working together in January 2016, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SunTec India’s work has helped us increase our number of clients.

How did SunTec India perform from a project management standpoint?

SunTec India delivers on time. We communicate via email and messaging apps.

What did you find most impressive about them?

SunTec India’s quality and price are impressive.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

BACKGROUND

Please describe your company and position.

I am the Director of Strytek Limited

Describe what your company does in a single sentence.

• eCommerce
• wrist watches
• pocket watches and clocks

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• Catalog Management
• Photo and Video Editing
• Branding Content

SOLUTION

How did you find SunTec India?

• Online Search
• Referral

Why did you select SunTec India over others?

• Pricing fit our budget
• Great culture fit

How many teammates from SunTec India were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Branding Content Creation
• Website Catalog Management
• Image and Video Editing
• Assorted Admin Tasks  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

On time delivery of assigned tasks with Minimized itirations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time delivery of tasks with friendly proactive communication.

What was your primary form of communication with SunTec India?

Virtual Meeting

What did you find most impressive or unique about this company?

I have been working with this team for some time now, and they have become an invaluable extension of my business. They handle a diverse range of tasks for me, including branding content, website catalog management, and various administrative duties. I want to give a special shout-out to Neeraj, whose work on my image and video editing has been truly outstanding—the quality and attention to detail are consistently high. It was rare to find a partner who could handle such a variety of projects with this level of professionalism. I highly recommend their services to anyone looking for a versatile and dedicated outsourcing partner.  

Are there any areas for improvement or something SunTec India could have done differently?

Work with customer to better manage expectations and scope of work.