• Post a Project

Top provider of outsourced contact centre.

RFS Business Solutions is the top provider of outsourced contact center solutions to businesses with worldwide reach through international alliances.

We specialize in Business process management, 24/7 Customer Service, IT Services, and Back-office management. 

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Kolkata, India
  • Year founded
    Founded 2019

1 Locations

  • Kolkata , India

No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 5 /5

    What Clients Have Said

    RFS Business Solutions Pvt Ltd offers cost-effective services with good value for money, as noted by clients. They provide support for various roles and maintain strong communication, ensuring project goals are met within budget. Specific project costs were not disclosed.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 3 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

    Select a service to see pricing information

    Highly Rated Similar Providers

    RFS Business Solutions Pvt Ltd Review Insights

    Overall Review Rating

    5.0
    • Quality 5.0
    • Schedule 5.0
    • Cost 5.0
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Effective Communication and Project Management

      The company maintains regular and transparent communication with clients through virtual meetings and emails. Their project management skills, including timely delivery and responsiveness, contribute to successful collaborations.

    • Cultural and Value Alignment

      Clients appreciate RFS Business Solutions Pvt Ltd for their cultural fit and value alignment, which are key factors in selecting them as a partner. Their pricing is considered good value for the cost.

    • Strong Client-Centric Approach

      Clients commend RFS Business Solutions Pvt Ltd for their customer-focused service and commitment to client satisfaction. Their proactive approach in adapting to client needs and continuous development of their capabilities is noteworthy.

    • No Significant Areas for Improvement

      Both reviews indicate that there are no significant areas for improvement noted by the clients, suggesting a high level of satisfaction with the services provided by RFS Business Solutions Pvt Ltd.

    • Reliable Customer Support Services

      RFS Business Solutions Pvt Ltd is recognized for delivering dependable Level 1 customer support, maintaining response time SLAs, and achieving customer satisfaction targets. Their ability to resolve issues independently enhances client operations.

    RFS Business Solutions Pvt Ltd Reviews

    Submit a Review
    All Filters

    0 selected

    Sort by
    Services
    Project cost

    Back Office Outsourcing for Space Company

    • Back Office Outsourcing
    • Confidential
    • Apr. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We've had a really positive experience working with the entire team."

    Nov 25, 2024
    Chief People Officer, Fleet Space Technologies
    Isa Notermans
    Verified
    • Other industries
    • Sydney, Australia
    • 51-200 Employees
    • Online Review
    • Verified

    RFS Business Solutions Pvt Ltd provides employer-of-record services for a space company. They've provided resources for roles across various teams, including finance, operations, people, and development teams.

    Customer Service Outsourcing for Feature Management Company

    • Customer Service Outsourcing
    • Confidential
    • Jan. 2024 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They've delivered a solid customer support team that cooperates with all our internal teams."

    Nov 14, 2024
    Head of Engineering, Unleash
    Diego Susa
    Verified
    • Information technology
    • Norway
    • 11-50 Employees
    • Online Review
    • Verified

    RFS Business Solutions Pvt Ltd provides customer support services for a feature management company. The team is responsible for responding to the client's customers' questions and monitoring their satisfaction.

    Demand Generation Marketing for Software Company

    • Demand Generation Marketing
    • Less than $10,000
    • Aug. - Nov. 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They were a dedicated and hardworking partner that honored their word."

    Nov 27, 2024
    CEO, Yalmar Solutions AS
    Hjalmar Vestby boe
    • Other industries
    • Norway
    • 1-10 Employees
    • Online Review

    RFS Business Solutions Pvt Ltd was hired by a software company to book meetings with prospects. Their work involved identifying relevant leads, creating email scripts, and booking meetings.

    Customer Service & Back Office Outsourcing for Delivery App

    • Back Office Outsourcing Customer Service Outsourcing
    • $10,000 to $49,999
    • Aug. 2024 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "RFS is a flexible business partner, meaning they can adapt and react to challenges."

    Nov 18, 2024
    Operations Supervisor, Glovo
    Fiona Abisage
    • Consumer products & services
    • Kenya
    • 1,001-5,000 Employees
    • Online Review

    RFS Business Solutions Pvt Ltd provides customer service and back-office outsourcing for a delivery app. The team handles onboarding walkthroughs, calls, emails, and chats from users, couriers, and restaurants.

    Customer Service Outsourcing for Perfume Retailer

    • Call Center Services Customer Service Outsourcing
    • $50,000 to $199,999
    • Jan. 2024 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The team is very responsive, thorough, and quick."

    Nov 12, 2024
    Owner, Aura Fragrances of Paris LLC
    Brian Bodel
    • Other industries
    • Houston, Texas
    • 11-50 Employees
    • Online Review

    RFS Business Solutions Pvt Ltd provides customer service outsourcing for a perfume wholesaler. The team answers support tickets and emails, processes insurance claims and refunds, and verifies orders.

    Showing 1-5 of 5 Reviews

    Locations (1)

    J1/16, Salt Lake, EP Block, Sector V KolkataIndia 700091

    101 - 150

    Contact RFS Business Solutions Pvt Ltd

    If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

    Get connected to see updates from RFS Business Solutions Pvt Ltd like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.