Process-Smart

BACKGROUND

Please describe your company and position.

I am the Director of Technology and Operations of Outerland

Describe what your company does in a single sentence.

Thoughtful planning and maintenance for residential and commercial landscaping.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Process-Smart to accomplish?

• Back office support for Aspire Support

SOLUTION

How did you find Process-Smart?

Trade Show

Why did you select Process-Smart over others?

• Great culture fit
• Good value for cost
• Experience with ERP

How many teammates from Process-Smart were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Extensive data entry and support for Aspire Software,  Custom reporting of data from the ERP. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduction of in-house back office labor and increased levels of reporting and communication.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivery continues to be on time, and the company is very responsive to requests and project modifications. The company takes a professional approach and has documented accountability for performance.

What was your primary form of communication with Process-Smart?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their experience and knowledge of  ERP (Aspire Software).   Great documentation of SOP's and timely communication.

Are there any areas for improvement or something Process-Smart could have done differently?

I wish we had partnered with them earlier.