We handle your calls so you can focus on your firm
LEX Reception is a close-knit team of legal receptionists dedicated to professionalism, warmth, and 24/7 availability for law firms. With over 10 years of legal experience, we know how to align our tone, procedure, and terminology with your practice. It takes experience and care to do that. We focus on you.
We’re your ambassadors. Every call is our first priority, so your clients feel heard. Our receptionists can handle legal intake and consultation scheduling to build strong relationships.
We're more than a legal answering service.
Our services include:
24/7 call answering and reception support
Customized legal intake
Outbound calling
Bilingual agents
Appointment booking
Call screening
Payment collection
Usage reports
All of our plans include additional tools to help manage your practice as standard:
Live chat
Realtime chat support for your visitors
Mobile app
Stay connected to your firm anywhere
LEX Reception also integrates with many leading CRM systems including Clio, PracticePanther, and MyCase. We'll help guide you through any integrations to ensure a seamless flow.
We pledge people, not bots.
The client experience is driven by human connection. Your callers just want to be heard - and that’s only possible when they’re answered by a real person. That's why we pledge to use real people, never bots or AI. Our friendly receptionists will help to create genuine, lasting connections with your clients, so you can build your reputation.
LEX Reception offers competitive pricing between $100 and $1,500 per month, depending on client needs and usage. Clients appreciate the value for cost, citing high ROI and effective customer service. The service is customizable, with many users expressing satisfaction with responsiveness and quality.
LexReception consistently provides professional and reliable call answering services. They are praised for their ability to handle calls seamlessly with professionalism, ensuring that clients' needs are met promptly. Their service quality is a major asset for many clients.
Reliable and Efficient Service
The reliability and efficiency of LexReception's service are highlighted by many clients, noting that they can depend on the team to manage calls effectively without constant oversight.
Positive Impact on Business Growth
Many clients report that LexReception's services have positively impacted their business growth by ensuring no calls are missed, which in turn helps in acquiring new clients and retaining existing ones.
Tailored Scripts for Better Client Interaction
Clients appreciate LexReception's ability to customize call scripts to better suit their specific needs, allowing for more effective client interactions. This adaptability is a key benefit cited by many users.
Minor Issues with Call Details
Some clients have noted minor issues with the accuracy of call details, such as the spelling of names or addresses, which can require additional verification.
24/7 Availability Increases Client Satisfaction
The 24/7 availability of LexReception's services is highly valued by clients, allowing them to capture leads and handle client inquiries at any time. This availability significantly improves client satisfaction and retention rates.
LEX Reception provided call center services for a law firm. The team was responsible for answering phones when the internal team was unavailable.
The services met the expectations fo the internal team, freeing up time for the staff. LEX Reception provides transcripts of calls to ensure effective communication. The team is hard-working, reliable, and responsible.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the owner of a small law firm in Southern Utah.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire LEX Reception?
We were spending so much time answering phones we were struggling to get work done.
What were your goals for this project?
Free up staff time and still have a warm body answer the phones.
SOLUTION
How did you select this vendor?
They came highly recommended from other attorneys I know and trust.
Describe the project in detail.
We have them doing phone answering for us when we are unavailable, and after hours. We let all calls go to them in the mornings so we can get work done.
What was the team composition?
They have some really good and professional folks answering the phones.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
It has made us more productive and saved us a lot of time.
How effective was the workflow between your team and theirs?
We get emails with call transcript. Their app on my Iphone works very well. They are able to set appointments for me.
What did you find most impressive about this company?
Working with them made everything easy!
Are there any areas for improvement?
My last name is hard to pronounce and that has been a bit of a learning curve.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Off-Hours Call Services for Legal Firm
Call Center Services
Less than $10,000
Apr. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"LexReception is a great company."
Sep 16, 2019
VP, Kohlmeyer Hagen Law Office
Jason Kohlmeyer
Verified
Legal
Mankato, Minnesota
11-50 Employees
Online Review
Verified
LexReception set up after-hours call services for a legal firm. They're responsible for receiving potential client calls during non-business hours.
They're easy to work with and have a good attention to detail.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
6 lawyer law firm focusing on Criminal Defense and Family law in Southern Minnesota.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire LexReception?
to get a and reputable after hours answering service set up.
What were your goals for this project?
to implement with reasonable costs the ability for after hour potential clients to contact us.
SOLUTION
How did you select this vendor?
good references.
Describe the project in detail.
They set up an answering service for after-hour potential clients to contact us
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
LexReception is a great company.
How effective was the workflow between your team and theirs?
very easy to work with.
What did you find most impressive about this company?
attention to detail
Are there any areas for improvement?
NA
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Great company"
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 31-32 of
32 Reviews
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