1840 & Company

BACKGROUND

Please describe your company and position.

I am the HR Manager of a financial services company 

Describe what your company does in a single sentence.

Provides financial services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 1840 & Company to accomplish?

• Help us build a Philippines based team

SOLUTION

How did you find 1840 & Company?

Deel partner program

Why did you select 1840 & Company over others?

Deel partner program

Describe the scope of work in detail. Please include a summary of key deliverables.

1840&Co has done an excellent job of screening candidates for our company enabling use to build up our Philippines-based accounting team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The build out of our Philippines team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team is very responsive to our queries and requirements.

What was your primary form of communication with 1840 & Company?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to keep finding us candidates. Everyone on the 1840&Co team is a pleasure to work with.

Are there any areas for improvement or something 1840 & Company could have done differently?

Nothing I can think of at the moment.

BACKGROUND

Please describe your company and position.

 I am the Group General Manager of a manufacturing company 

Describe what your company does in a single sentence.

Manufacturing and distribution of products for the Irrigation Industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 1840 & Company to accomplish?

• Recruitment of a Sales Manager to service a new market
• Recruitment of a General Manager

SOLUTION

How did you find 1840 & Company?

Referral

Why did you select 1840 & Company over others?

Referred to me

How many teammates from 1840 & Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged 1840 and Co to recruit several team members including a Sales Manager in a country where we had not previously employed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Appointment of successful candidate

Describe their project management. Did they deliver items on time? How did they respond to your needs?

1840 & Company were able to provide high-quality candidates in a timely manner.

What was your primary form of communication with 1840 & Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to source quality candidates despite geographical challenges and the regular constructive communication.

Are there any areas for improvement or something 1840 & Company could have done differently?

At times their follow up was too regular whilst we progressed through a thorough vetting process.

BACKGROUND

Please describe your company and position.

I am a department director at Giraffe Media Group

Describe what your company does in a single sentence.

We cultivate online communities to deliver precisely targeted advertisements, using our established permission-based advertising network to effectively connect consumers with the products they desire

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 1840 & Company to accomplish?

• Hire diverse talent to help drive our successes and business needs for 2023.

SOLUTION

How did you find 1840 & Company?

Referral

Why did you select 1840 & Company over others?

• Pricing fit our budget
• Good value for cost

How many teammates from 1840 & Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have several key deliverables across our organization that is being completed including helping with building out websites, distributing campaign messaging and supporting our back office teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They've been able to support and drive our sustainable business practices. Also, building, to specs, websites and supporting pages against tight deadlines and business needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, very hard working and attention to details, specific to project and team needs, became integrated with our teams.

What was your primary form of communication with 1840 & Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Proactive communication and partnership, while staying committed to excellence in service and work delivered.

Are there any areas for improvement or something 1840 & Company could have done differently?

Already discussed and managed appropriately that some interviews that were set up were not fully functional so we were unable to speak and conduct our interviews.

BACKGROUND

Please describe your company and position.

I am the Director of Customer Support of (a/an) Software

Describe what your company does in a single sentence.

SaaS platform for fashion wholesale management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 1840 & Company to accomplish?

• Customer Support

SOLUTION

How did you find 1840 & Company?

Online Search

Why did you select 1840 & Company over others?

• Great culture fit
• Good value for cost

What was the size of 1840 & Company’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1840 provided us with multiple agents to work our customer support channels (chat, email, and phone). Key deliverables included maintaining our KPIs such as 96% CSAT, 15 second first reply time for chat, and 4-hour first reply time for email. They also covered shifts/hours across the globe, including EU, US, Australia, and Japan.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• CSAT 96%
• Chat average first reply 15 seconds
• Email average first reply <4 hours

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Super responsive and flexible to accommodate for our shifting needs in terms of hours covered, budget, specializations/areas of focus for their agents. They are an exemplary partner.

What was your primary form of communication with 1840 & Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their flexibility around and understanding of our shifting needs.

Are there any areas for improvement or something 1840 & Company could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

We are a tech company. I am the HR Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 1840 & Company?

They hired a team of 6 employees to help us with Data Verification

SOLUTION

How did you select this firm and what were the deciding factors?

I googled them and after speaking to Bryan, we felt confident that they would be a good fit for us.

Describe the project in detail and walk through their service package.

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll.

How many resources from the vendor's team worked with you, and what were their positions?

I believe we worked with 4 people

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The team moved quickly to source quality candidates for us. We were able to have a team start within 2 weeks of them starting their search.

How effective was the workflow between your team and theirs?

It was effective

What did you find most impressive or unique about this company?

They moved quickly and provided quality candidates.

Are there any areas for improvement or something they could have done differently?

This was our first time using a company like theirs so I would have liked some more handholding. I also think an online portal for me and my team to login to would be beneficial in order to stay organized.