Top Financial Services Firms
Reliable financial guidance can make or break your next growth phase, so it's crucial to work with only the Top Business Finance Consulting Firms around. Clutch makes it simple to discover and compare leading financial services firms—from boutique wealth-management advisors to enterprise-grade fintech consultants. Every provider on our platform is vetted through a rigorous, phone-verified review process that captures real client outcomes. Use the filters on this page to narrow results by budget, location, service line, or industry focus.
Exploring regional talent? Start with financial services firms in the United States, financial services agencies in the United Kingdom, or financial services companies in Canada, then refine your shortlist to the firm that best fits your goals.
15 Leaders 15 Contenders
33,275 Companies
List of the Top Financial Services Companies
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Featured
What are Featured Providers?
$50,000+$200 - $300 / hr10 - 49Bee Cave, TXServices provided
20% Search Engine Optimization15% Pay Per Click15% Web Design +5 services10% Advertising10% Branding10% Content Marketing10% Digital Strategy10% Social Media MarketingSee all 7 projectsCSTMR is a digital marketing agency specializing in branding, content marketing, and SEO with a strong focus on the fintech industry. Across numerous client reviews, 100% of feedback praises CSTMR for their responsive communication, timely project management, and deep industry knowledge. A common theme, noted by around 80% of reviewers, highlights their ability to serve as a true partner rather than just a service provider.
Reviews mention Team players
The feedback from clients highlights CSTMR's strong team-oriented approach, with specific praise for their accessibility and commitment. One client noted that CSTMR's CEO and Co-Founder acted as 'true partners' throughout the project, emphasizing their investment in understanding client needs. Regular communication and collaboration were also cited as key strengths, reinforcing the sentiment that CSTMR functions as an extension of the client's team. Overall, the sentiment is highly positive regarding their team dynamics.-
Website & CRM for Public Risk Pool
5.0 Apr 24, 2019They’re accessible, easy to work with, and committed to our organization. Rory (CEO, CSTMR Digital Marketing) and Jack (Co-Founder, CSTMR Digital Marketing) have been true partners every step of the way. They and their remote team invested time to understand our needs and the tools we wanted. They’re an extension of our team.
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Industry Experience
CSTMR has demonstrated extensive expertise in the financial services sector, supporting clients with brand optimization, digital marketing strategies, and website development. Reviews indicate strong capabilities in enhancing brand awareness and customer acquisition, resulting in significant traffic and engagement increases. Clients praised CSTMR for its collaborative approach and commitment to understanding their unique needs. Additionally, CSTMR's adaptability and effectiveness extend to other industries, including risk management and technology, suggesting a strong fit for any organization seeking comprehensive marketing support.
Read All ReviewsSelect Industry to see insights
Other Industry Financial services Other industriesWas this helpful?
More responsive than most other service providers
Get in TouchCSTMR is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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UndisclosedUndisclosed2 - 9Hutchinson, KS
Services provided
80% Accounting20% Business ConsultingMettlens is a Hutchinson, Kansas-based Accounting company. Their services include Accounting and Business Consulting.
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UndisclosedUndisclosed2 - 9
Services provided
100% AccountingHeadquartered in Chennai, India, Startup Incorporation - The Filings is a small Accounting company. Their services include Accounting.
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UndisclosedUndisclosed2 - 9Fremont, CA
Services provided
85% Accounting15% Business ConsultingUnified Accounting & Tax is an Accounting company. Their team is headquartered in Fremont, California and provides Accounting and Business Consulting.
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$1,000+< $25 / hr10 - 49
Services provided
20% Accounting20% Back Office Outsourcing10% Call Center Services +6 services10% Customer Service Outsourcing10% Direct Marketing10% Email Marketing10% Sales Outsourcing5% Graphic Design5% Web DevelopmentAccounting company Star Global Solutions focuses on Accounting and Back Office Outsourcing. They are in Suva, Fiji.
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$1,000+$150 - $199 / hr2 - 9Visalia, CA
Services provided
40% Accounting50% Financial Consulting10% Business ConsultingFinancial Consulting company Aurora Consulting Group, LLC provides Financial Consulting and Accounting. They were founded in 2011.
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UndisclosedUndisclosed2 - 9Bundall, Australia
Services provided
80% Accounting20% Business ConsultingAltias Advisory, an Accounting company, was established in 2015. Based in Bundall, Australia, the team provides Accounting and Business Consulting.
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UndisclosedUndisclosed50 - 249Atlanta, GA
Services provided
80% Insurance Services & Brokers10% Benefits Administration10% HR OutsourcingIntrepid is an Insurance Services & Brokers company. The Atlanta, Georgia-based firm provides Insurance Services & Brokers and Benefits Administration.
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UndisclosedUndisclosed2 - 9Lincoln, NE
Services provided
100% AccountingJB Group, Inc. Is an Accounting company established in 2015. The team provides Accounting and is headquartered in Lincoln, Nebraska.
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UndisclosedUndisclosed2 - 9Easley, SC
Services provided
100% AccountingGarrison Business & Tax Services is an Accounting company. They are headquartered in Easley, South Carolina and have small team. Their services include Accounting.
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UndisclosedUndisclosed2 - 9West Columbia, SC
Services provided
100% AccountingAAA Tax Service is an Accounting company. The company is headquartered in West Columbia, South Carolina. Their services include Accounting.
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UndisclosedUndisclosed2 - 9San Diego, CA
Services provided
80% Accounting20% Business ConsultingFounded in 2014, CWDL Certified Public Accountants is an Accounting company. The team focuses on Accounting and Business Consulting.
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UndisclosedUndisclosed2 - 9Ocean Grove, Australia
Services provided
100% AccountingOcean Grove Accounting & Taxation Services is an Accounting company. Established in 2013, the firm is located in Ocean Grove, Australia. Their team focuses on Accounting.
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UndisclosedUndisclosed10 - 49Kew, Australia
Services provided
50% Accounting50% Business ConsultingLaunched in 2014, RA Advisory Business Accountants is a small Kew, Australia-based Business Consulting and Accounting company. Their services include Business Consulting and Accounting.
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UndisclosedUndisclosed2 - 9Mulgrave, Australia
Services provided
80% Accounting20% Business ConsultingUplift Accounting is an Accounting company launched in 2013. In Mulgrave, Australia, the team offers Accounting and Business Consulting.
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UndisclosedUndisclosed2 - 9Jaipur, India
Services provided
45% Accounting20% Business Consulting20% E-Commerce Development +1 service15% Web DevelopmentJaipur Global Services is an Accounting company. Their small team is based in Jaipur, India. Their services include Accounting and E-Commerce Development.
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UndisclosedUndisclosed2 - 9Jaipur, India
Services provided
40% Accounting50% Recruiting10% HR ConsultingHeadquartered in Jaipur, India, Saurashtra Solutions is a small Recruiting company. The team focuses on Recruiting and Accounting.
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$1,000+$25 - $49 / hr2 - 9Truganina, Australia
Services provided
100% AccountingArna Accounting Services, an Accounting company, provide Accounting. They were founded in 2017.
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UndisclosedUndisclosed2 - 9Buffalo, WY
Services provided
100% AccountingCloud Peak Accounting is an Accounting company. Their team is located in Buffalo, Wyoming. The agency offers Accounting.
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UndisclosedUndisclosed10 - 49Huntsville, AL
Services provided
80% Accounting20% Business ConsultingBearden Stroup & Associates, CPAs is an Accounting company in Huntsville, Alabama. Their services include Accounting and Business Consulting.
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UndisclosedUndisclosed10 - 49Naperville, IL
Services provided
100% AccountingHolland & Company, CPAs is an Accounting company. They are headquartered in Naperville, Illinois, and their services include Accounting.
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$1,000+$300+ / hr2 - 9Glendale, CA
Services provided
80% Accounting20% Business ConsultingBased in Glendale, California, Margaryan Accountancy Corporation is an Accounting company. Their services include Accounting and Business Consulting.
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UndisclosedUndisclosed2 - 9Pawtucket, RI
Services provided
100% AccountingJSB Tax Services LLC is an Accounting company. Established in 2007, the team provides Accounting.
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UndisclosedUndisclosedFreelancerBurbank, CA
Services provided
100% AccountingServer & Associates is an Accounting company. They are in Burbank, California and have small team of experts. Their services include Accounting.
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UndisclosedUndisclosed10 - 49Glendale, CA
Services provided
100% AccountingIntegrity Accounting Solutions® is a small Glendale, California-based Accounting company. The team focuses on Accounting.
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UndisclosedUndisclosed2 - 9Plantation, FL
Services provided
100% AccountingMoody Accounting Services, inc., an Accounting company, is located in Plantation, Florida. Launched in 2002, the team specializes in Accounting.
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UndisclosedUndisclosed10 - 49Sterling Heights, MI
Services provided
15% Accounting70% Staffing15% Back Office OutsourcingEstablished in 2017, THC123 is a small Sterling Heights, Michigan-based Staffing company. Their team provides Staffing and Accounting.
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UndisclosedUndisclosed2 - 9Detroit, MI
Services provided
30% Accounting40% Back Office Outsourcing30% Business ConsultingCocoon Advisors is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Accounting and were founded in 2018.
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$1,000+$300+ / hr2 - 9Huntington Beach, CA
Services provided
40% Accounting60% Tax LawYorktown Main LLC is a Tax Law company. They are in Huntington Beach, California and have small team of experts. Their services include Tax Law and Accounting.
Read moreMore responsive than most other service providers
Get in TouchYorktown Main LLC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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UndisclosedUndisclosed2 - 9Waterford Township, MI
Services provided
100% AccountingLaunched in 2005, Butler CPA & Associates, PLLC is a small Accounting company based in Waterford Township, Michigan. Their team specializes in Accounting.
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Undisclosed$100 - $149 / hr50 - 249New Rochelle, NY
Services provided
50% Accounting20% Insurance Services & Brokers10% Business Consulting +3 services10% Finance & Accounting Outsourcing (FAO)5% Advertising5% Back Office OutsourcingRLN US LLP is a midsize Accounting company located in New Rochelle, New York. Their services include Accounting and Insurance Services & Brokers.
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UndisclosedUndisclosed2 - 9Carlsbad, CA
Services provided
100% AccountingStrategic Business Alliance, LLC is an Accounting company. Their small team is headquartered in Carlsbad, California. Their services include Accounting.
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UndisclosedUndisclosed2 - 9Watkinsville, GA
Services provided
75% Accounting25% Business ConsultingSeymour & Perry, LLC is an Accounting company. They provide Accounting and Business Consulting and are headquartered in Watkinsville, Georgia.
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UndisclosedUndisclosed10 - 49Marlboro Township, NJ
Services provided
70% Accounting30% Fractional CFO ServicesJADDE Financial Solutions, LLC, an Accounting company, was established in 2004. They provides Accounting and Fractional CFO Services.
Read moreMore responsive than most other service providers
Get in TouchJADDE Financial Solutions, LLC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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UndisclosedUndisclosed2 - 9Vancouver, WA
Services provided
70% Accounting30% Business ConsultingShields Tax & CPA, PLLC, an Accounting company, was launched in 1975. The firm focuses on Accounting and Business Consulting, and is small.
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UndisclosedUndisclosed2 - 9Elk Grove, CA
Services provided
100% AccountingLaunched in 2025, Applied Tax & Books is a small Accounting company. Their services include Accounting.
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$1,000+< $25 / hr2 - 9Gurugram, India
Services provided
20% Accounting5% Affiliate Marketing5% BI & Big Data Consulting & SI +14 services5% Business Consulting5% Cloud Consulting & SI5% Content Marketing5% Digital Strategy5% ERP Consulting and SI5% Email Marketing5% Graphic Design5% HR Consulting5% IT Strategy Consulting5% Mobile & App Marketing5% Product Design5% Social Media Marketing5% UX/UI Design5% Web DesignSeekWiser Technology Private Limited is an Accounting company. They specialize in Accounting and UX/UI Design and were founded in 2018.
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UndisclosedUndisclosed2 - 9Bogota, NJ
Services provided
80% Accounting10% Business Consulting10% Financial ConsultingJPT Financial Solutions Inc. Is an Accounting company. The team provides Accounting and Business Consulting and is in Bogota, New Jersey.
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$1,000+< $25 / hr10 - 49Dubai, United Arab Emirates
Services provided
40% Accounting50% Business Consulting10% Web DesignAjman Business Setup is a Business Consulting company. The team provides Business Consulting and Accounting, and the firm is based in Dubai, United Arab Emirates.
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$1,000+$100 - $149 / hr2 - 9Dearborn, MI
Services provided
100% AccountingEstablished in 2017, CommonWealth is an Accounting company. Their team provides Accounting.
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$1,000+$100 - $149 / hr2 - 9Ciudad de México, Mexico
Services provided
70% Accounting30% Business ConsultingAudit & Advisor B2B is an Accounting company. The team is based in Ciudad de México, Mexico, and their services include Accounting and Business Consulting.
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UndisclosedUndisclosed2 - 9Alpharetta, GA
Services provided
100% AccountingCITITAX Associates is an Alpharetta, Georgia-based Accounting company. Their services include Accounting.
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$1,000+$100 - $149 / hr10 - 49Norcross, GA
Services provided
80% Accounting20% Business ConsultingBusiness Financial Group is an Accounting company. They are based in Norcross, Georgia, and their services include Accounting and Business Consulting.
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UndisclosedUndisclosed2 - 9Roseville, CA
Services provided
100% AccountingCarothers and Associates, Inc., an Accounting company, is headquartered in Roseville, California. Their services include Accounting.
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UndisclosedUndisclosed2 - 9Barcelona, Spain
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80% Accounting20% HR ConsultingBCN Business Services, an Accounting company, was launched in 2006. The team provides Accounting and HR Consulting and is headquartered in Barcelona, Spain.
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UndisclosedUndisclosed2 - 9Suwanee, GA
Services provided
100% AccountingLDG Accounting Services is an Accounting company launched in 2015. Their team focuses on Accounting.
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UndisclosedUndisclosed2 - 9Highland Charter Township, MI
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50% Accounting50% Business ConsultingBusiness Consulting and Accounting company Michigan Pure Tax Resolution is headquartered in Highland Charter Township, Michigan. The team focuses on Business Consulting and Accounting.
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UndisclosedUndisclosed2 - 9Pittsburgh, PA
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100% AccountingFounded in 1987, Rosenberg Accountancy LLC is an Accounting company. The small team offers Accounting.
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UndisclosedUndisclosed2 - 9Burnaby, Canada
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80% Accounting10% Business Consulting10% Financial ConsultingCloudiverse CPAs Inc is an Accounting company. Established in 2018, their team provides Accounting and Business Consulting.
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UndisclosedUndisclosed2 - 9Saskatoon, Canada
Services provided
100% AccountingLift Accounting is an Accounting company. Their team is located in Saskatoon, Canada. The agency specializes in Accounting.
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UndisclosedUndisclosed10 - 49دبي, United Arab Emirates
Services provided
100% AccountingARC Associates is a small Accounting company located in دبي, United Arab Emirates. The team focuses on Accounting.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.
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Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
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- Market presence and reputation in the industry
List of the Top 15 Financial Services Companies
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$25,000+$25 - $49 / hr1,000 - 9,999San Francisco, CA
Ability to deliver
34.6/40.020/20 Reviews8.7/10 Clients & Experience5.9/10 Market PresenceService focus
10% Accounting90% Other -
$5,000+$200 - $300 / hr10 - 49Allentown, PA
Ability to deliver
34.1/40.016.8/20 Reviews10/10 Clients & Experience7.4/10 Market PresenceService focus
20% Accounting80% Other -
$1,000+< $25 / hr250 - 999Coimbatore, India
Ability to deliver
33.4/40.018.2/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
25% Accounting75% Other -
Undisclosed$100 - $149 / hr50 - 249Walnut, CA
Ability to deliver
32.8/40.017.6/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Accounting70% Other -
UndisclosedUndisclosed50 - 249Atlanta, GA
Ability to deliver
32.4/40.017/20 Reviews9.6/10 Clients & Experience5.8/10 Market PresenceService focus
30% Accounting70% Other -
$1,000+$150 - $199 / hr10 - 49Ottawa, Canada
Ability to deliver
31.5/40.017.6/20 Reviews8.8/10 Clients & Experience5.2/10 Market PresenceService focus
25% Accounting75% Other -
UndisclosedUndisclosed1,000 - 9,999Plantation, FL
Ability to deliver
31.3/40.015.6/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
10% Accounting90% Other -
$1,000+< $25 / hr50 - 249Philadelphia, PA
Ability to deliver
31.1/40.017/20 Reviews9.8/10 Clients & Experience4.4/10 Market PresenceService focus
80% Accounting20% Other -
UndisclosedUndisclosed250 - 999Indianapolis, IN
Ability to deliver
30.9/40.017.6/20 Reviews8.8/10 Clients & Experience4.5/10 Market PresenceService focus
10% Accounting90% Other -
Undisclosed$200 - $300 / hr10 - 49New York, NY
Ability to deliver
30.8/40.016.6/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
85% Accounting15% Other -
$1,000+Undisclosed50 - 249Cambridge, MA
Ability to deliver
30.8/40.018/20 Reviews8.6/10 Clients & Experience4.2/10 Market PresenceService focus
85% Accounting15% Other -
UndisclosedUndisclosed50 - 249Syracuse, NY
Ability to deliver
30.6/40.017.2/20 Reviews8.7/10 Clients & Experience4.7/10 Market PresenceService focus
40% Accounting60% Other -
$25,000+Undisclosed250 - 999Sydney, Australia
Ability to deliver
30.2/40.016.4/20 Reviews9.3/10 Clients & Experience4.5/10 Market PresenceService focus
35% Accounting65% Other -
$1,000+$25 - $49 / hr1,000 - 9,999
Ability to deliver
30.1/40.016.2/20 Reviews10/10 Clients & Experience3.9/10 Market PresenceService focus
90% Accounting10% Other -
$1,000+$50 - $99 / hr10 - 49Dubai, United Arab Emirates
Ability to deliver
30/40.016.2/20 Reviews10/10 Clients & Experience3.9/10 Market PresenceService focus
75% Accounting25% Other -
$1,000+$25 - $49 / hr50 - 249
Ability to deliver
29.7/40.015.6/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
50% Accounting50% Other -
$5,000+$50 - $99 / hr10 - 49Toronto, Canada
Ability to deliver
29.6/40.016.2/20 Reviews9.5/10 Clients & Experience3.9/10 Market PresenceService focus
60% Accounting40% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
29.5/40.016.2/20 Reviews9.3/10 Clients & Experience4/10 Market PresenceService focus
10% Accounting90% Other -
UndisclosedUndisclosed50 - 249San Francisco, CA
Ability to deliver
29.5/40.016/20 Reviews9/10 Clients & Experience4.5/10 Market PresenceService focus
45% Accounting55% Other -
$1,000+$100 - $149 / hr50 - 249Vaughan, Canada
Ability to deliver
29.4/40.016.4/20 Reviews8.9/10 Clients & Experience4.1/10 Market PresenceService focus
60% Accounting40% Other -
$5,000+$50 - $99 / hr10 - 49
Ability to deliver
29.3/40.016.4/20 Reviews9.5/10 Clients & Experience3.4/10 Market PresenceService focus
20% Accounting80% Other -
$1,000+$150 - $199 / hr10 - 49Victoria, Canada
Ability to deliver
29.3/40.016.2/20 Reviews8.6/10 Clients & Experience4.5/10 Market PresenceService focus
50% Accounting50% Other -
UndisclosedUndisclosed50 - 249Dubai, United Arab Emirates
Ability to deliver
29.2/40.016.6/20 Reviews8.1/10 Clients & Experience4.5/10 Market PresenceService focus
45% Accounting5% Financial Advising & Planning50% Other -
$1,000+$100 - $149 / hr2 - 9Schaumburg, IL
Ability to deliver
29/40.016.4/20 Reviews9.2/10 Clients & Experience3.4/10 Market PresenceService focus
45% Accounting55% Other -
$1,000+Undisclosed10 - 49Londonderry, NH
Ability to deliver
28.9/40.017.8/20 Reviews6.9/10 Clients & Experience4.2/10 Market PresenceService focus
80% Accounting20% Other -
$1,000+< $25 / hr50 - 249Jaipur, India
Ability to deliver
28.9/40.016.4/20 Reviews8/10 Clients & Experience4.5/10 Market PresenceService focus
50% Accounting50% Other -
$1,000+$300+ / hr2 - 9Cleveland, OH
Ability to deliver
28.9/40.016.2/20 Reviews7.7/10 Clients & Experience5/10 Market PresenceService focus
100% Accounting -
$10,000+< $25 / hr50 - 249Noida, India
Ability to deliver
28.8/40.016.2/20 Reviews8.3/10 Clients & Experience4.3/10 Market PresenceService focus
80% Accounting20% Other -
UndisclosedUndisclosed2 - 9
Ability to deliver
28.7/40.016.4/20 Reviews9.3/10 Clients & Experience3/10 Market PresenceService focus
100% Accounting -
UndisclosedUndisclosed1,000 - 9,999Austin, TX
Ability to deliver
28.7/40.016.2/20 Reviews8.4/10 Clients & Experience4.1/10 Market PresenceService focus
35% Accounting65% Other
Financial Services Firm FAQs
Financial services firms help individuals and organizations manage, grow, and protect their money. Depending on their niche, they might structure mergers and acquisitions, design retirement plans, underwrite insurance policies, or build tech platforms that streamline back-office banking functions. In short, they translate complex financial regulations and market data into actionable strategies that improve profitability and reduce risk.
Financial services firms have different expertise and solutions aimed at helping businesses achieve their unique objectives. Typical offerings include:
- Investment banking (capital raises, IPO support, M&A advisory)
- Wealth and asset management
- Accounting, audit, and tax planning
- Risk management and insurance brokerage
- Payment processing and merchant services
- Fintech development and systems integration
- Regulatory compliance and internal control reviews
Many firms bundle complementary services—e.g., tax planning plus wealth management—to deliver comprehensive end-to-end support.
The cost of hiring a dedicated financial services firm varies greatly depending on the type of service and other key variables. Here’s a quick breakdown of costs:
- Hourly consulting: $150 – $500+
- Fixed-fee audits or compliance reviews: $5,000 – $50,000
- Ongoing wealth management: 0.5% – 2% of assets under management (AUM)
- Fintech development projects: $25,000 – $500,000+ depending on scope
Other factors that influence costs include location, firm reputation, and project complexity. Always request a detailed proposal that breaks down deliverables, timelines, and any success-based fees.
- Define your objectives—e.g., raise capital, automate reporting, or diversify investments.
- Shortlist firms with proven experience in your industry or asset class.
- Check Clutch reviews for transparency on results, communication, and ethics.
- Evaluate certifications (CFA, CPA, FINRA registrations) and regulatory history.
- Compare pricing models to ensure incentives align with your goals.
- Guaranteed returns or unrealistic projections
- Lack of written compliance policies or regulatory disclosures
- Vague fee structures or hidden performance charges
- Limited client references or no third-party audits
- Poor communication cadence or reluctance to share proprietary methodologies
- Which regulators oversee your practice, and are you in good standing?
- Can you share case studies that mirror our size and objectives?
- How is your compensation structured, and do you receive referral incentives?
- What technology or security frameworks protect our sensitive data?
- How will you measure success, and how often will we review performance?
Freelance advisors often specialize in one area, such as tax prep or bookkeeping, and can be cost-effective for straightforward tasks. On the other hand, full-service firms provide multidisciplinary teams —consisting of analysts, compliance officers, and technologists— capable of handling complex, interconnected projects like cross-border M&A or enterprise-level digital transformation.
Key metrics depend on the engagement. Usually, financial services firms monitor the following:
- Wealth management: portfolio growth versus benchmark indices
- Fintech implementation: reduction in processing time or error rates
- Risk consulting: lower insurance premiums or improved credit ratings
Clear KPIs should be defined in your engagement letter and tracked through regular, data-driven reports.
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