Pilot, 8 Reviews, Address, Data & More

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One team for all your accounting needs

Pilot is the largest and most reliable accounting, CFO, and tax service for startups and small businesses in the U.S. What that means in practice is you get your time back. No more feeling suspicious about your books, no more having to find a new person every time someone moves on, and no more messing around with lots of software. That frees you to focus on growing your business. We offer the books you can trust, the people you can call, and a dashboard that integrates all your software so you can see your finances in one place.

Undisclosed
Undisclosed
50 - 249
San Francisco, CA
Founded 2016

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Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 4.8 /5

What Clients Have Said

Pilot offers good value for cost with competitive pricing that fits various budgets, as highlighted in multiple reviews. Clients appreciate the reliability, responsiveness, and quality of services provided, particularly in bookkeeping and tax preparation, without specific project costs mentioned.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 6 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Pilot Review Insights

Overall Review Rating

4.8

Quality 4.8
Schedule 4.7
Cost 4.8
Willing to Refer 4.8

Top Mentions

Review Highlights

Efficient Onboarding Process

Pilot's onboarding process is described as quick and efficient, allowing clients to transition smoothly into using their services. This efficiency helps clients feel supported and confident in their financial management.
Expertise in Bookkeeping and Accounting

Pilot's expertise in bookkeeping and accounting is highlighted across reviews. Clients from various industries value their ability to manage complex financial tasks and provide accurate, detailed financial reports.
Great Cultural Fit and Alignment

Clients often mention Pilot's cultural fit and alignment with their company values as a key factor in their selection. This alignment fosters a positive working relationship and mutual understanding.
Need for Improved Communication

Some feedback suggests that Pilot could improve communication frequency with clients to enhance collaboration. More regular updates and direct engagement could further strengthen client relationships.
Proactive Project Management

Pilot's project management skills are commended for being proactive and responsive. Clients value their ability to manage projects efficiently, respond to inquiries quickly, and maintain smooth workflows.
High Value for Cost

Pilot is frequently chosen for their good value for cost, offering competitive pricing while providing high-quality services. Clients feel they receive excellent service without exceeding budget constraints.

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Reviews mentioning:

Pilot Reviews

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Accounting Fractional CFO Services Tax Law
$10,000 to $49,999
June 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"They are very responsive and easy to work with."

Nov 1, 2024

CEO, Surgical Robot Manufacturer

Anonymous

Medical
South San Francisco, California
1-10 Employees
Online Review
Verified

Pilot provides bookkeeping, tax preparation, and CTO and CFO services for a surgical robot manufacturer. The team uses QuickBooks for bookkeeping and has created financial models for the client.

Pilot has delivered high-quality bookkeeping, seamless tax filings, and great financial models. They are responsive, proactive, and easy to work with. Moreover, their deliverables are always on time, and their perfect balance of hands-on work and independence makes them stand out from competitors.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of a medical company

Describe what your company does in a single sentence.

We make surgical robots.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pilot to accomplish?

bookkeeping
CTO services

SOLUTION

How did you find Pilot?

Referral

Why did you select Pilot over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me

How many teammates from Pilot were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pilot has helped us with our bookkeeping since almost day one of our company. They've run it on QuickBooks Online. They've also helped us with taxes and we've recently enrolled in CFO services where they've done a lot of financial planning work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Bookkeeping has been high quality and on time every month. Tax filings have been easy and seamless. CFO services have produced great financial models for us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very responsive and easy to work with. They're proactive when needed but don't bother us too often and are generally light touch. All deliverables have been exactly on schedule.

What was your primary form of communication with Pilot?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Most other similar providers are either too high-touch and need lots of manual hand holding, or they are too low-touch and make wrong assumptions. Pilot strikes the perfect balance and clearly has the expertise to do a lot of the work behind the scenes without bothering us.

Are there any areas for improvement or something Pilot could have done differently?

No real suggestions for improvement. They've been great.

RATINGS

5.0

Accounting Financial Advising & Planning Fractional CFO Services
Confidential
Jan. 2025 - Ongoing

4.5

Quality: 5.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"I've got great confidence in our finances and bookkeeping like I never did before."

Jan 7, 2025

CEO, Fenwick

Christopher M. Gillespie

Advertising & marketing
Brooklyn, New York
1-10 Employees
Online Review
Verified

Pilot provides accounting services for a creative design studio. The team manages the client's bookkeeping and tax and has built a 13-week cash flow forecast, and provides advice on profitability.

Pilot continues to provide outstanding services. Pilot is highly receptive and efficient from a workflow standpoint, and internal stakeholders are particularly impressed with the service provider's accessibility and finance expertise.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Fenwick

Describe what your company does in a single sentence.

We're a creative studio that offers uncommonly clear writing and design.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pilot to accomplish?

Get our past finances cleared up
Find a consistent, reliable bookkeeping partner
Get advice from a CFO

SOLUTION

How did you find Pilot?

Referral

Why did you select Pilot over others?

High ratings
Good value for cost
Referred to me
Company values aligned

How many teammates from Pilot were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired them to manage our bookkeeping and tax, as well as to build us a 13-week cash flow forecast and generally help us understand what levers we can pull to be more profitable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've been through a number of accountants over the years and honestly this has been outstanding. Pilot understands our business models unlike any other, and onboarding was super quick. The CFO consulting is exactly as hoped—we now have a real cash flow forecast to replace our homegrown spreadsheet.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Exceptional. High marks across the board, and I love that it's a software too, so you can just communicate with them there. No more searching emails.

What was your primary form of communication with Pilot?

Virtual Meeting

What did you find most impressive or unique about this company?

Lots of companies say they're easy to work with but Pilot actually is. I've got great confidence in our finances and bookkeeping like I never did before, which takes all those tasks off my plate.

Are there any areas for improvement or something Pilot could have done differently?

Can't think of anything yet

RATINGS

4.5

Accounting
$10,000 to $49,999
Jan. 2023 - Ongoing

4.0

Quality: 4.0

Schedule: 3.5

Cost: 5.0

Willing to Refer: 4.0

"Their reliability and responsiveness have been key strengths in supporting our business."

Nov 13, 2024

External CFO, Healthcare Company

Anonymous

Healthcare
Madrid, Spain
11-50 Employees
Online Review
Verified

Pilot provides bookkeeping and accounting services for a healthcare company. The team uses their platform to manage the client's QuickBooks financial statements, data, and taxes.

The client is pleased with Pilot's work. The team delivers monthly financial statements on time, responds to needs, proactively addresses concerns, and communicates smoothly. Their seamless, accessible digital platform has impressed the client, resulting in a positive engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the External CFO of a healthcare company

Describe what your company does in a single sentence.

Leveraging Artificial Intelligence for Cardiology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pilot to accomplish?

Bookkeeping
Tax
Report

SOLUTION

How did you find Pilot?

Online Search
Referral

Why did you select Pilot over others?

Good value for cost

How many teammates from Pilot were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pilot has managed our accounting since the incorporation of our startup in the USA. As a company based abroad, it's been beneficial to have a digital platform where all of our QuickBooks information and financial statements are centralized and accessible. Pilot’s platform keeps everything organized in one place and allows us to communicate directly with their bookkeeping team. This makes it easy to suggest adjustments or clarify details, which has been invaluable for staying on top of our financials from a distance. Highly recommended for any foreign-based startup looking for a reliable and user-friendly accounting solution!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Monthly accounting and QuickBooks integration on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Pilot's project management has been efficient and organized. They consistently delivered items on time, including monthly financial statements and QuickBooks updates, which helped us stay on track with our accounting needs. Whenever we needed adjustments or had questions, their team was responsive and proactive in addressing our concerns. The communication was smooth, and they adapted well to our requests, making it easy to manage our finances even from abroad. Overall, their reliability and responsiveness have been key strengths in supporting our business.

What was your primary form of communication with Pilot?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Pilot is their seamless digital platform, which combines all of our QuickBooks information, financial statements, and communication with their team in one place. For a foreign-based startup, having this level of organization and accessibility is invaluable. Additionally, they offer interesting chats and webinars on relevant financial topics, and even provide opportunities to communicate directly with the CEO, which adds a personal touch.

Are there any areas for improvement or something Pilot could have done differently?

They could improve the closing time, as it currently depends on the package acquired. It's important for closings to occur during the first week of the month to ensure smoother and more efficient processes.

RATINGS

4.0

Accounting
Less than $10,000
Nov. 2024 - Jan. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.5

"Their ability to explain in a clear, concise manner was impressive."

Jan 15, 2025

Director, Nexqloud Technologies Inc

Jason Thomas

IT Services
Palo Alto, California
11-50 Employees
Online Review
Verified

Pilot provided accounting services for a cloud computing company. The team was responsible for managing the client's books from the inception of the company to date.

Pilot successfully provided access to the client's books on their portal. The team communicated well via email and virtual meetings, ensuring an effective workflow. Overall, they were attentive to detail and explained their rationale for every step taken.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Nexqloud Technologies Inc

Describe what your company does in a single sentence.

We provide decentalized cloud computing services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pilot to accomplish?

Do our Books

SOLUTION

How did you find Pilot?

Referral

Why did you select Pilot over others?

High ratings

How many teammates from Pilot were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Pilot was to provive the accounting of our books from inception of company to date.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We currently have access to our books on their portal

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project manager communicated with us via email initially and via virtual meeting. He outlined his role and set proper expectation. Following that requested from us question or concerns we had and addressed ever one of them.

What was your primary form of communication with Pilot?

Virtual Meeting

What did you find most impressive or unique about this company?

The attention to not only the detail but explaining to us their rational for every step taken. Their ability to explain in a clear, concise manner was impressive.

Are there any areas for improvement or something Pilot could have done differently?

At this point in time I can not identify an area that needs improvement.

RATINGS

5.0

Accounting
$10,000 to $49,999
Jan. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"It's been a great partnership."

Dec 21, 2024

Founder & CEO, Winbound

Greg Mischio

Advertising & marketing
Madison, Wisconsin
1-10 Employees
Online Review
Verified

Pilot handles a marketing company's bookkeeping efforts. They handle many of the client's AP duties, balance their books, and provide in-depth financial reports.

Pilot consistently and accurately balances the client's books every month, making their life easier. The team delivers on time and promptly responds to needs and concerns. Their excellent Quickbooks expertise and reliability make them a great partner.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of Winbound

Describe what your company does in a single sentence.

Digital marketing for manufacturing and b2b clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pilot to accomplish?

Bookkeeping outstourcing
AP outsourcing

SOLUTION

How did you find Pilot?

Why did you select Pilot over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from Pilot were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pilot handles my bookkeeping and many of my AP duties. Every month, they balance my books and provide great in-depth reporting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Every month my books are updated and reconciled. I simply have to approve. They've also cleaned up some prior mistakes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always on time, and they respond immediately.

What was your primary form of communication with Pilot?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

I like how responsive they are and how they integrate with my Quickbooks. It's been a great partnership.

Are there any areas for improvement or something Pilot could have done differently?

I think there was a little confusion during the onboarding, but they quickly followed up on the problem. It was more on my end -- I didn't really understand what bookkeeping included : ) Helped me grow as a leader to learn more about it.

RATINGS

5.0

Accounting
$10,000 to $49,999
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We're impressed with their responsiveness and ability to jump right in on a larger project with our books."

Nov 4, 2024

Chief of Staff, Workshop

Samuel DeZube

Software
Omaha, Nebraska
51-200 Employees
Online Review
Verified

Pilot handles a SaaS company's bookkeeping and accounting processes. They've set up the client's classing system to allow for accurate allocation of transactions.

Thanks to Pilot's efforts, the client has successfully set up their classing and processes. The team closes the books accurately and on time every month, driving reporting and actionable insights. Pilot is responsive, timely, and insightful. They're also quick and accurate.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Chief of Staff of Workshop

Describe what your company does in a single sentence.

Internal Communications SaaS Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pilot to accomplish?

Outsourced Bookkeeping
Setting up Accounting process

SOLUTION

How did you find Pilot?

Adopted when I joined the company.

Why did you select Pilot over others?

Pricing fit our budget
Good value for cost
Referred to me

How many teammates from Pilot were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Aside from ongoing bookkeeping, I asked Pilot to help set up our classing system:
- Class by departments in QBO
- Accurately allocate transactions to the correct classes
- Create systems to make sure books balance with classing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Succesfully set up classing and the processes for it
Closing the books accurately and in a timely fashion every month
Drive reporting and actionable insights

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very responsive, both quickly and accurately. Even when just looking for clarification, they are happy to help. They deliver things on time every month and always provide the extra levels off insight I am looking for.

What was your primary form of communication with Pilot?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their responsiveness and ability to jump right in on a larger project with our books.

Are there any areas for improvement or something Pilot could have done differently?

As our company grows, I would like a little bit more insight/control over the controller-type of work. Overall, is such a great tool!

RATINGS

5.0

"Pilot is a fantastic way to outsource your bookkeeping, allowing fast-growing companies like ours to be flexible and spend out time elsewhere."

Accounting
$50,000 to $199,999
Jan. 2021 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.0

Willing to Refer: 5.0

"They are highly professional."

Nov 1, 2024

Finance, Software Provider

Rui Liu

Software
San Francisco, California
11-50 Employees
Online Review
Verified

Pilot provides accounting services for a software provider. Their work focuses on monthly bookkeeping and tax filing.

Thanks to Pilot's help, the client has saved a lot of time and energy on managing their accounting needs. The team always delivers on time and is very prompt in responding to queries and concerns. Overall, their strong sense of professionalism make them an ideal partner to work with.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Finance

Describe what your company does in a single sentence.

Software Publisher

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pilot to accomplish?

Bookkeeping
Tax Preparing

SOLUTION

How did you find Pilot?

Referral

Why did you select Pilot over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from Pilot were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Pilot is preparing the monthly books and also doing the tax filing preparation work for our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Pilot always supplies professional and efficient services for us so that we save a lot of time and energy on the bookkeeping and tax filing things.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they always deliver the books on time. If we have any questions or concerns regarding our book, we can send an email to our account manager. Our account manager responded very quickly.

What was your primary form of communication with Pilot?

Email or Messaging App

What did you find most impressive or unique about this company?

They are highly professional.

Are there any areas for improvement or something Pilot could have done differently?

They should have more communication with the business.

RATINGS

4.5

Accounting
Confidential
July 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Pilot fitted greatly for the stage we are at."

Nov 1, 2024

CEO, IT Co

Anonymous

Information technology
Palo Alto, California
1-10 Employees
Online Review

Pilot provides accounting and tax services for an IT company. The team has handled the client's bookkeeping, tax services, and tax credits.

Pilot has been providing consistent, high-quality books and accounting services. Moreover, the team has proactively provided updates, delivered milestones on time, and been helpful and responsive to the client's needs. Overall, the team has communicated well and fitted well to the project stage.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of an IT company

Describe what your company does in a single sentence.

Technology infrastructure for interactive entertainment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pilot to accomplish?

Bookkeeping
Tax Services
Tax Credits

SOLUTION

How did you find Pilot?

Referral

Why did you select Pilot over others?

High ratings
Close to my geographic location
Pricing fit our budget
Good value for cost
Referred to me

How many teammates from Pilot were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Providing accounting, services (monthly)
Tax filing, credits (annual)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Consisent, high quality books and accounting services + proactive updates around tax filing and credits. Also were really helpful with rectifying a mistake we made on our end while filing taxes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time delivery
Quick turnaround times
Proactive communication

What was your primary form of communication with Pilot?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Pilot fitted greatly for the stage we are at.

Are there any areas for improvement or something Pilot could have done differently?

Nopes nothing comes to mind

RATINGS

5.0

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Verified Client Reviews: 7

Overall Review Rating: 4.8

Source: Clutch

Last Updated: January 15, 2025

Business Entity

Business Entity Name	Pilot.com, Inc.
Source	Delaware Division of Corporations
Jurisdiction of Formation	Delaware
Date of Formation	November 14, 2016
Status	Active
Last Updated	December 18, 2024
ID	6223215

Credit Report Results

International Credit Risk Assessment	Low Risk
Source	Creditsafe
Last Updated	December 18, 2024

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Locations (2)

101 - 150

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Pilot

One team for all your accounting needs

1 Language that we service

2 Timezones that we service

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Focus

Pricing Snapshot

What Clients Have Said

Most Common Project Size

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Pilot Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Efficient Onboarding Process

Expertise in Bookkeeping and Accounting

Great Cultural Fit and Alignment

Need for Improved Communication

Proactive Project Management

High Value for Cost

Reviews mentioning:

Pilot Reviews

Bookkeeping & Tax Services for Surgical Robot Manufacturer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Accounting Services for Creative Design Studio

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OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Accounting for Healthcare Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Accounting Services for Cloud Computing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Accounting Services for Marketing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Accounting Services for SaaS Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Accounting Services for Software Provider

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Accounting, Bookkeeping & Tax Services for IT Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Business Entity

Credit Report Results

Locations (2)