Top Call Center Services & Voice Services in Frankfurt am Main
17 Companies
List of the Top Frankfurt am Main Call Center Companies & Voice Services
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$1,000+< $25 / hr250 - 999Serves Frankfurt am Main, GermanyServices provided
35% Call Center Services55% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
Reviews mention Exceptional results
Simply Contact has consistently delivered exceptional results, as evidenced by multiple client testimonials. Clients reported a 25% boost in customer satisfaction and a 35% increase in first contact resolution. Their project management was highlighted as outstanding, with timely delivery and adaptability to client needs. One client noted their expertise in providing specialized support across various channels, while another emphasized their impressive multilingual capabilities, which enhanced customer engagement and satisfaction.-
Inbound Customer Support Services for EdTech Company
5.0 Apr 5, 2024Since engaging Simply Contact for our customer support needs, we've observed a comprehensive improvement in our service metrics: a 25% boost in customer satisfaction, a 35% increase in first contact resolution, and a 40% rise in monthly interaction volumes due to the implementation of a 24/7 support system. Simply Contact's project management was outstanding. They always delivered on time and were very responsive to our needs, quickly adapting their strategies to fit our requirements. Their communication was clear, ensuring we were always up-to-date.
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Customer Service Outsourcing for CRM Consulting Company
5.0 Dec 8, 2023We observed a 40% reduction in response time across all channels, a 30% increase in customer satisfaction scores, and a noticeable decrease in unresolved customer issues. Simply Contact did an excellent job managing our project. They always met deadlines and paid close attention to our requirements. Their amazing customer service team could easily manage different ways of communicating with customers, like phone, email, and social media, and they were consistently good at it.
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Customer Service Outsourcing for Authentication Solutions Co
5.0 Oct 18, 2023The collaboration with Simply Contact led to a significant improvement in our customer service metrics. We achieved a 45% reduction in response times and a 30% increase in customer satisfaction scores. The analytics provided by Simply Contact allowed us to identify areas for improvement and implement strategic changes, driving continuous enhancement in service quality. Simply Contact showcased outstanding project management throughout our collaboration.
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Customer Service Outsourcing for Data Analytics Company
5.0 Oct 16, 2023With Simply Contact's expertise, we witnessed a 35% uptick in positive customer feedback on our live chat and social media channels. Additionally, the multilingual support led to a broader customer reach, enhancing our brand's global presence. Simply Contact exhibited exemplary project management skills. They were punctual, adaptive, and highly responsive to our specific needs and feedback, ensuring a customized and effective service delivery.
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12 of 15 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 15 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read moreWas this helpful?
Industry Experience
Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
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Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.Was this helpful?
$1,000+< $25 / hr1,000 - 9,999Serves Frankfurt am Main, GermanyServices provided
20% Call Center Services25% Customer Service Outsourcing15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
Reviews mention Innovative
Clients consistently praised Hugo for their innovative approach to digital marketing and customer support. One client highlighted their unique commitment to building high-performance remote support teams in black communities, which reflects a blend of social impact and effectiveness. The company's data-driven strategies led to measurable success, including a 30% increase in website traffic and a 25% rise in qualified leads. Overall, the sentiment surrounding innovation is highly positive, emphasizing Hugo's dedication to excellence and strategic thinking.-
Digital Marketing, SMM & SEO for Software Solutions Company
5.0 Dec 8, 2023What stood out most about Hugo was their unique commitment to building high-performance remote client support teams in black communities, fostering a more nuanced and less biased approach to customer support, marketplace operations, and content moderation. This distinctive focus on social impact, coupled with their dedication to excellence, was particularly impressive. Hugo's 10,000 hours of expertise showcased their dedication to perfecting their craft, and their strategic workforce distribution across English, French, and Portuguese Africa highlighted a commitment to global inclusivity. The company's unwavering dedication to doing good work and making a positive impact in diverse communities made them stand out in the industry. Their holistic approach, combining business goals with a commitment to social responsibility, showcased a unique blend of innovation, purpose, and effectiveness that set Hugo apart from other companies in the field.
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3 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
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$1,000+< $25 / hr250 - 999Serves Frankfurt am Main, GermanyServices provided
50% Call Center Services20% Customer Service Outsourcing15% Back Office Outsourcing +1 service15% CRM Consulting and SISee all 14 projectsValoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.
Reviews mention Professional
Clients consistently commend Valoris Center for their professionalism and responsiveness. One client noted their 'high flexibility' and 'professional service,' while another highlighted their 'proactive approach' and 'commitment to results.' The Director of Customer Experience emphasized Valoris' ability to deliver on time and maintain high service standards, even amidst challenges. Overall, the sentiment is overwhelmingly positive, indicating that Valoris Center is a reliable partner capable of meeting diverse project needs.-
BPO for Automobile Importer And Distribution Company
5.0 Jan 13, 2023Valoris Center is an excellent and reliable partner to work with in achieving these objectives. Moreover, the lead evaluation service provided by Valoris significantly increases the quality of the leads we submit to our dealers to be converted in sales. Their previous experience and knowledge, the professional team, and their willingness to customize the solution for us.
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Call Center Services for Optics Co
5.0 Mar 12, 2025The team at Valoris Center is highly flexible and consistently offers improvement ideas. They deliver on time and respond promptly to our needs, providing a professional service. Valoris Center stands out for their flexibility and strong people skills. They consistently maintain a professional and customer-focused approach.
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Customer Service Outsourcing for Financial Services Company
5.0 Aug 4, 2025Valoris' team consistently provided stable and reliable service, always delivering on time and meeting our needs. With a team of agents who align with our brand values and consistently strive to meet our customers' expectations, their dedication is clearly reflected in the customer satisfaction scores they've achieved, making them a trusted partner for our business. What impressed us most about Valoris was their ability to maintain high service standards under various circumstances. Our company underwent a significant rebranding process and faced technical system challenges, yet the Valoris team consistently demonstrated resilience, professionalism, and kept their strong commitment to delivering exceptional service.
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Call Center & Sales Services for FinTech Platform Co
5.0 Nov 14, 2024The project management team was highly professional, consistently bringing innovative ideas to the table and delivering the expected results. We greatly appreciated their proactive approach and commitment to results. At the same time, the interactions with our customers were handled in a professional manner, and we successfully achieved the contact rate that was important for us.
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1 of 2 reviews are 5 stars2 new reviews for Call Center Services services$50,000 – $199,999 avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
In the past six months, clients have praised Valoris Center for their proactive support and flexibility in addressing business needs. The head of CRM at PENNY Romania highlighted their impressive response rates and adaptability, while the Quality Manager at BRT SPA commended their punctuality and excellent team performance. Overall, the sentiment is highly positive, with clients appreciating the value for cost and alignment with company culture, though minor improvements in ticket distribution were suggested.Was this helpful?
Industry Experience
Valoris Center has demonstrated expertise across various industries, notably in financial services, retail, eCommerce, automotive, and business services. Clients commend their proactive customer service, flexible approach, and commitment to customer satisfaction. Positive sentiments highlight high performance metrics, such as SLA achievement and customer satisfaction scores. The provider's ability to enhance customer engagement and adapt to industry-specific needs positions them as a strong partner, particularly for organizations in finance, retail, and customer-centric sectors.
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Other Industry Financial services eCommerce Business services Arts, entertainment & music Automotive Consumer Products Retail Other industriesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Valoris Center's competitive pricing and strong value for money. Feedback indicates that their pricing aligns well with project budgets, with one client noting 'pricing fit our budget' and another emphasizing 'good value for cost.' Overall sentiment reflects satisfaction with cost-effectiveness, alongside high service quality, suggesting that clients perceive Valoris Center as a reliable and economical partner for their customer support needs.Was this helpful?
$1,000+$25 - $49 / hr50 - 249Serves Frankfurt am Main, GermanyServices provided
40% Call Center Services40% CRM Consulting and SI10% Back Office Outsourcing +1 service10% Customer Service OutsourcingSee all 6 projectsSignifico is a dedicated provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Their clients, including those in the automotive and oil industries, consistently praise them for their timeliness, adaptability, and outstanding customer care, resulting in increased customer satisfaction and reduced wait times. Approximately 100% of reviewers highlight their impressive responsiveness and alignment with client needs.
Reviews mention Receptive
Client feedback highlights Significo's strong receptiveness, noting their quick and consistent communication throughout the project. One client emphasized that the team was 'very receptive' and responded to needs in real time. Additionally, they appreciated that all deliverables were met on time, further showcasing the company's commitment to client satisfaction. Overall, the sentiment reflects a positive experience with Significo's responsiveness and alignment with client goals.-
Call Center Services for Automotive Services Company
5.0 Jun 26, 2025They were very receptive and consistent with their communication. If there are, they respond in real time and quick.
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3 of 3 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Automotive Services Company
5.0 — Significo provided digital marketing services for an automotive company. The team worked on e-mobility and after-sales marketing campaigns. Read moreWas this helpful?
Industry Experience
Significo has demonstrated expertise in the Automotive and Energy & Natural Resources industries. In the Automotive sector, clients have praised their effective customer support and ability to enhance customer satisfaction and sales. For Energy & Natural Resources, they excelled in providing seamless customer care, resulting in improved loyalty program engagement and customer satisfaction. Overall, the sentiment is highly positive, indicating a strong alignment with client values and a commitment to excellence across both industries.
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Automotive Energy & natural resourcesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Significo's competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and emphasized 'good value for cost,' while another remarked on their 'great culture fit' and alignment of company values. Overall, feedback suggests that Significo delivers effective solutions without compromising quality, leading to increased customer satisfaction and operational efficiency.Was this helpful?
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$10,000+$50 - $99 / hr250 - 999Frankfurt am Main, Germany
Services provided
20% Call Center Services20% Content Marketing20% Digital Strategy +2 services20% Marketing Strategy20% Social Media MarketingMarketing Strategy company gkk Dialog Group is based in Frankfurt am Main, Germany and München, Germany. They specialize in Marketing Strategy and Digital Strategy.
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$1,000+< $25 / hr50 - 249Sulzbach (Taunus), Germany
Services provided
15% Call Center Services45% Sales Outsourcing20% Email Marketing +1 service20% Social Media MarketingEGENTIC is a Sulzbach (Taunus), Germany-based Sales Outsourcing company. Established in 2001, the team specializes in Sales Outsourcing and Email Marketing.
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$1,000+< $25 / hr2 - 9Oberursel (Taunus), Germany
Services provided
65% Call Center Services35% Sales OutsourcingEnVoice is a phone answering service launched in 2004. Their services include Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Frankfurt am Main, Germany
Services provided
50% Call Center Services20% Direct Marketing10% Back Office Outsourcing +2 services10% Customer Service Outsourcing10% Sales OutsourcingGevekom is a call center. Their midsize team is located in Frankfurt am Main, Germany. Their services include Call Center Services and Direct Marketing.
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UndisclosedUndisclosed50 - 249Frankfurt am Main, Germany
Services provided
100% Call Center ServicesIn Frankfurt am Main, Germany, Kuck Schmidt is a midsize phone answering service. Their services include Call Center Services.
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UndisclosedUndisclosed50 - 249Frankfurt am Main, Germany
Services provided
100% Call Center ServicesCommunis, a telephone answering service, was established in 2012. Based in Frankfurt am Main, Germany, the team specializes in Call Center Services.
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UndisclosedUndisclosed250 - 999Frankfurt am Main, Germany
Services provided
100% Call Center ServicesCTM Group is a call center company. Their team is based in Frankfurt am Main, Germany and focuses on Call Center Services.
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UndisclosedUndisclosed50 - 249Frankfurt am Main, Germany
Services provided
50% Call Center Services20% Social Media Marketing15% Email Marketing +1 service15% Mobile & App MarketingDialogistiker is a call center service. Their team is located in Frankfurt am Main, Germany and specializes in Call Center Services and Social Media Marketing.
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$1,000+$50 - $99 / hr2 - 9Frankfurt am Main, Germany
Services provided
20% AI Consulting20% AI Development20% Account-Based Marketing +2 services20% Demand Generation Marketing20% Sales OutsourcingTECH IN ACTION is a small artificial intelligence firm launched in 2024. Their team specializes in Artificial Intelligence and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Frankfurt am Main, Germany
Services provided
20% Call Center Services60% Market Research20% Sales OutsourcingQuotapoint GmbH Frankfurt is a Market Research company. The agency is based in Frankfurt am Main, Germany and Köln, Germany. Their team offers Market Research and Call Center Services.
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UndisclosedUndisclosed10 - 49Frankfurt am Main, Germany
Services provided
50% Call Center Services50% Back Office OutsourcingServo data is a telephone answering service and Back Office Outsourcing company based in Frankfurt am Main, Germany. The team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Frankfurt am Main, Germany
Services provided
20% Call Center Services60% Market Research20% Business ConsultingHeadquartered in Frankfurt am Main, Germany and München, Germany, PM & Partner Marketing Consulting GmbH is a Market Research company. Their services include Market Research and Business
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$1,000+$50 - $99 / hr2 - 9Mainz, Germany
Services provided
20% Branding20% E-Commerce Development20% Mobile App Development +2 services20% Sales Outsourcing20% Search Engine OptimizationSyntech Style is a branding agency headquartered in Mainz, Germany. Their services include Branding and Search Engine Optimization.
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$1,000+$25 - $49 / hr10 - 49Pottum, Germany
Services provided
50% Content Marketing50% Sales OutsourcingNetworking Partners is a Content Marketing and Sales Outsourcing company. They are located in Pottum, Germany and Nairobi, Kenya, and their services include Content Marketing and Sales Outsourcing.
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$5,000+$150 - $199 / hr2 - 9Mannheim, Germany
Services provided
20% Sales Outsourcing20% Search Engine Optimization20% Social Media Marketing +2 services20% Web Design20% Web DevelopmentSolution-Work is a social media marketing firm. The Mannheim, Germany-based agency was established in 2011. Their team provides Social Media Marketing and Search Engine Optimization.
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$1,000+< $25 / hr2 - 9Mainz, Germany
Services provided
70% Call Center Services30% Back Office OutsourcingCloudsecretary is an answering service company. Their small team is headquartered in Mainz, Germany. Their team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosedFreelancerFrankfurt am Main, Germany
Services provided
20% Email Marketing20% Pay Per Click20% SMS Marketing +2 services20% Sales Outsourcing20% Social Media MarketingSocial media marketing company Sell By Lead GmbH offers Social Media Marketing and Email Marketing. They were founded in 2019.
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List of the Top Frankfurt am Main Call Center Companies & Voice Services
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$10,000+$50 - $99 / hr250 - 999Frankfurt am Main, Germany
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+< $25 / hr50 - 249Sulzbach (Taunus), Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
15% Call Center Services45% Sales Outsourcing40% Other -
$1,000+< $25 / hr2 - 9Oberursel (Taunus), Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
65% Call Center Services35% Sales Outsourcing -
UndisclosedUndisclosed50 - 249Frankfurt am Main, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Call Center Services10% Sales Outsourcing40% Other -
UndisclosedUndisclosed50 - 249Frankfurt am Main, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services -
UndisclosedUndisclosed50 - 249Frankfurt am Main, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services -
UndisclosedUndisclosed250 - 999Frankfurt am Main, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services -
UndisclosedUndisclosed50 - 249Frankfurt am Main, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Call Center Services50% Other -
$1,000+$50 - $99 / hr2 - 9Frankfurt am Main, Germany
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Sales Outsourcing80% Other -
UndisclosedUndisclosed10 - 49Frankfurt am Main, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
UndisclosedUndisclosed10 - 49Frankfurt am Main, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Call Center Services50% Other -
UndisclosedUndisclosed10 - 49Frankfurt am Main, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+$50 - $99 / hr2 - 9Mainz, Germany
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Sales Outsourcing80% Other -
$1,000+$25 - $49 / hr10 - 49Pottum, Germany
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
$5,000+$150 - $199 / hr2 - 9Mannheim, Germany
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
20% Sales Outsourcing80% Other
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