Top Call Center Services & Voice Services in Shanghai
14 Companies
1 Leaders 13 Contenders
List of the Top Shanghai Call Center Companies & Voice Services
Sponsored
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- $100,000+
- Undisclosed
- 10,000+
- Shanghai, China
Services provided
- 10% Call Center Services
- 60% Customer Service Outsourcing
- 20% Sales Outsourcing +1 service
- 10% Business Consulting
Call Centers reviews summaryTDCX offers comprehensive Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Their reviews highlight impressive capabilities in scaling operations, maintaining high-quality customer support, and effective project management. Clients consistently praise their flexibility, hands-on approach, and strong alignment with customer experience goals, although minor areas for improvement such as absenteeism and competitive costing are occasionally mentioned.
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- Reviews mention "well-organized projects"
- Reviews mention "proactive"
- Reviews mention "professional"
- Reviews mention "timely"
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- Undisclosed
- Undisclosed
- 250 - 999
- Shanghai, China
Services provided
- 25% Call Center Services
- 20% Branding
- 20% UX/UI Design +3 services
- 15% Back Office Outsourcing
- 10% Customer Service Outsourcing
- 10% E-Commerce Development
Launched in 2015, HKT Teleservices (Shanghai) Co.Ltd. Is an answering service. The company offers Call Center Services and Branding, and is midsize.
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- Undisclosed
- Undisclosed
- 10 - 49
- Shanghai, China
Services provided
- 35% Call Center Services
- 35% Back Office Outsourcing
- 30% HR Outsourcing
AGE Outsourcing Services (Shanghai) Co., Ltd., an answering service, was launched in 2005. The agency offers Call Center Services and Back Office Outsourcing.
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- Undisclosed
- Undisclosed
- 50 - 249
- Shanghai, China
Services provided
- 20% Call Center Services
- 25% IT Staff Augmentation
- 25% Other IT Consulting and SI +3 services
- 10% Back Office Outsourcing
- 10% HR Consulting
- 10% Recruiting
Launched in 2012, CGP Shanghai is a midsize IT staff augmentation company. Their team specializes in IT staff augmentation and other IT consulting and SI.
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- Undisclosed
- Undisclosed
- 50 - 249
- Shanghai, China
Services provided
- 20% Event Management
- 20% Executive Search
- 20% Recruiting +2 services
- 20% Recruitment Process Outsourcing
- 20% Sales Outsourcing
Established in 2009, Enigma Consulting Group is a midsize Sales Outsourcing company headquartered in Shanghai, China. Their team provides Sales Outsourcing and Executive Search.
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- $5,000+
- $100 - $149 / hr
- 50 - 249
- Shanghai, China
Services provided
- 15% Call Center Services
- 45% IT Managed Services
- 40% IT Staff Augmentation
Millennium Technology Services is a midsize IT managed services company in San Francisco, California and Singapore, Singapore. Their services include IT managed services and IT staff augmentation.
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- Undisclosed
- Undisclosed
- 10 - 49
- Suzhou Shi, China
Services provided
- 15% Call Center Services
- 25% Custom Software Development
- 20% IT Managed Services +3 services
- 20% Mobile App Development
- 10% BI & Big Data Consulting & SI
- 10% Customer Service Outsourcing
Virtual Era Financial Service (Suzhou) Co., Ltd., a software development firm, is headquartered in Suzhou Shi, China. The team offers Custom Software Development and IT managed services.
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- Undisclosed
- Undisclosed
- 10,000+
- Su Zhou Shi, China
Services provided
- 23% Call Center Services
- 33% Customer Service Outsourcing
- 15% Sales Outsourcing +17 services
- 5% Back Office Outsourcing
- 5% Business Consulting
- 5% Finance & Accounting Outsourcing (FAO)
- 1% AI Development
- 1% BI & Big Data Consulting & SI
- 1% CRM Consulting and SI
- 1% Custom Software Development
- 1% Digital Strategy
- 1% Graphic Design
- 1% HR Consulting
- 1% Mobile App Development
- 1% Transcription
- 1% Translation
- 1% UX/UI Design
- 1% Unified Communications Consulting & SI
- 1% Web Design
- 1% Web Development
Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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- Undisclosed
- Undisclosed
- 10,000+
- Su Zhou Shi, China
Services provided
- 25% Call Center Services
- 25% Back Office Outsourcing
- 25% HR Outsourcing +2 services
- 13% Staffing
- 12% Recruiting
HumanPool (Suzhou) Human Resources Co., Ltd. Is a large Su Zhou Shi, China-based telephone answering service. The team offers Call Center Services and Back Office Outsourcing.
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- $5,000+
- $100 - $149 / hr
- 1,000 - 9,999
- Suzhou Shi, China
Services provided
- 50% Call Center Services
- 30% Finance & Accounting Outsourcing (FAO)
- 20% Business Consulting
China Data Group (Suzhou) Limited is a call center. In Suzhou Shi, China and Beijing, China, their team focuses on Call Center Services and Finance & Accounting Outsourcing (FAO).
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- $5,000+
- $25 - $49 / hr
- 250 - 999
- Shanghai, China
Services provided
- 60% Call Center Services
- 20% Business Consulting
- 20% CRM Consulting and SI
800teleservices, an answering service, was founded in 2000. The company offers Call Center Services and CRM consulting and SI.
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- $1,000+
- < $25 / hr
- 10 - 49
- Shanghai, China
Services provided
- 40% Call Center Services
- 60% Other
Yunpian is a phone answering service. They are in Hangzhou Shi, China and Shanghai, China and have small team. They focus on Call Center Services.
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- $10,000+
- $150 - $199 / hr
- 2 - 9
- Shanghai 200030, China
Services provided
- 30% Call Center Services
- 30% HR Consulting
- 20% Market Research +1 service
- 20% Public Relations
Located in Shanghai 200030, China, ChatterBox Research Planners is a small telephone answering service. Their services include Call Center Services and HR Consulting.
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- Undisclosed
- Undisclosed
- 50 - 249
- Shanghai, China
Services provided
- 20% Call Center Services
- 30% Customer Service Outsourcing
- 25% Back Office Outsourcing +4 services
- 10% Recruiting
- 10% Staffing
- 3% HR Consulting
- 2% HR Outsourcing
Shanghai Nanfang Xundian Communication Technology Co., Ltd., a Customer Service Outsourcing company, provide Customer Service Outsourcing and Back Office Outsourcing. They were established in 2002.
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Build My Project BriefClutch Leaders Matrix
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- 1 TDCX
A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
List of the Top 1 Shanghai Call Center Companies & Voice Services
-
- $100,000+
- Undisclosed
- 10,000+
- Shanghai, China
Ability to deliver
30.6/40.0- 17 Reviews
- 4.5 Clients & Experience
- 9.1 Market Presence
Service focus
- 10% Call Center Services
- 20% Sales Outsourcing
- 70% Other
Contenders Breakdown
-
- Undisclosed
- Undisclosed
- 250 - 999
- Shanghai, China
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 25% Call Center Services
- 75% Other
-
- Undisclosed
- Undisclosed
- 10 - 49
- Shanghai, China
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 35% Call Center Services
- 65% Other
-
- Undisclosed
- Undisclosed
- 50 - 249
- Shanghai, China
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 20% Call Center Services
- 80% Other
-
- Undisclosed
- Undisclosed
- 50 - 249
- Shanghai, China
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 20% Sales Outsourcing
- 80% Other
-
- $5,000+
- $100 - $149 / hr
- 50 - 249
- Shanghai, China
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 15% Call Center Services
- 85% Other
-
- Undisclosed
- Undisclosed
- 10 - 49
- Suzhou Shi, China
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 15% Call Center Services
- 85% Other
-
- Undisclosed
- Undisclosed
- 10,000+
- Su Zhou Shi, China
Ability to deliver
7.2/40.0- 0 Reviews
- 0 Clients & Experience
- 7.2 Market Presence
Service focus
- 23% Call Center Services
- 15% Sales Outsourcing
- 62% Other
-
- Undisclosed
- Undisclosed
- 10,000+
- Su Zhou Shi, China
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 25% Call Center Services
- 75% Other
-
- $5,000+
- $100 - $149 / hr
- 1,000 - 9,999
- Suzhou Shi, China
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 50% Call Center Services
- 50% Other
-
- $5,000+
- $25 - $49 / hr
- 250 - 999
- Shanghai, China
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 60% Call Center Services
- 40% Other
-
- $1,000+
- < $25 / hr
- 10 - 49
- Shanghai, China
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 40% Call Center Services
- 60% Other
-
- $10,000+
- $150 - $199 / hr
- 2 - 9
- Shanghai 200030, China
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 30% Call Center Services
- 70% Other
-
- Undisclosed
- Undisclosed
- 50 - 249
- Shanghai, China
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 20% Call Center Services
- 80% Other