Top Answering Service in Scotland
21 Companies
List of the Top Scotland Answering Services Companies
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Undisclosed< $25 / hr50 - 249Serves ScotlandServices provided
80% Call Center Services10% Customer Service Outsourcing10% Sales OutsourcingFocus Areas
63% Answering services37% Virtual receptionistSee all 52 projectsMoneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.
Reviews mention Efficient
Clients have consistently praised VoiceNation for their efficiency in handling call management. One client noted that VoiceNation resolved issues related to unanswered calls and complaints, significantly improving their internal processes. They highlighted the team's quick response to a system glitch during onboarding, which saved valuable time. Overall, feedback reflects a strong sentiment towards VoiceNation's ability to provide timely and effective support, with clients appreciating their attentive and proactive customer service.-
Answering & Directing Calls for Real Estate Brokerage Firm
5.0 Mar 7, 2019Their customer service has been great. They provide exactly what we need and continually drive the project forward. If I ever need support or something to be improved, they’re available and efficient. For example, when there was a system glitch during the onboarding process, they fixed the issue and saved me a significant amount of time.
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Industry Experience
Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.
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Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Moneypenny USA as providing good value for money, with competitive pricing and tailored services. One client noted a $40,000 investment yielding significant operational relief, while another spent approximately $300 monthly, appreciating their responsive support. Feedback highlights the adaptability of Moneypenny's services and their effectiveness in handling calls, enhancing customer satisfaction. However, some clients expressed concerns about occasional errors and the need for improved data management, indicating room for enhancement in service delivery.Was this helpful?
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$1,000+< $25 / hr250 - 999Edinburgh , Scotland
Services provided
30% Call Center Services35% Back Office Outsourcing35% Finance & Accounting Outsourcing (FAO)Focus Areas
50% Answering services50% Inbound appointment schedulingSee all 1 projectsSmartPA is a company specializing in Customer Support Services and Call Handling. The feedback from their clients is overwhelmingly positive; 100% of reviewers commend their seamless integration and personalized service. Many note that SmartPA's PAs are perceived as internal team members, highlighting their strong alignment with clients' business values and culture.
1 of 1 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
BPO & Lead Generation for Franchise Consulting Firm
5.0 — SmartPA provides ongoing support and personal assistance services for a franchise consulting firm. They help answer calls, provide customer service, set appointments, manage a database, and do Read moreWas this helpful?
Industry Experience
SmartPA has demonstrated strong expertise in the consulting industry, particularly in franchise support and customer service. Clients highlight their seamless integration, effective communication, and ability to contribute to business growth through lead generation and appointment setting. Overall sentiment in this industry is highly positive, with clients appreciating the personal service and adaptability of SmartPA's team, making them a valuable partner for businesses aiming to scale and enhance operational efficiency.
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ConsultingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express strong satisfaction with SmartPA's cost-effectiveness, noting that they provide high-quality service without the burden of excessive fees. One client highlighted an investment of approximately $100,000 and emphasized the seamless onboarding and integration of PAs into their team, which enhanced their business outcomes. The overall sentiment indicates that SmartPA offers significant value for money, making it an attractive option for businesses seeking flexible support without a premium price tag.Was this helpful?
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$1,000+< $25 / hr50 - 249Edinburgh, Scotland
Services provided
70% Call Center Services20% Customer Service Outsourcing10% Back Office OutsourcingFocus Areas
80% Answering services10% Inbound appointment scheduling10% Virtual receptionistThe Answer Centre is an answering service. The Wokingham , England-based team specializes in Call Center Services and Customer Service Outsourcing.
Read moreSee All Locations (2)Edinburgh, Scotland
Hudson House, 8 Albany Street
Edinburgh, Scotland EH1 3QB21 - 30
0800 093 7333
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$5,000+< $25 / hr50 - 249Port glasgow, Scotland
Services provided
60% Call Center Services20% Sales Outsourcing10% Back Office Outsourcing +25% Customer Service Outsourcing5% TranslationFocus Areas
40% Answering services40% Inbound appointment scheduling20% Virtual receptionistRMACC Group, an answering service, is headquartered in Port glasgow, Scotland. Established in 2019, the team offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Glasgow, Scotland
Services provided
25% Call Center Services45% Customer Service Outsourcing10% Back Office Outsourcing +310% Business Consulting5% Custom Software Development5% Mobile App DevelopmentFocus Areas
71% Answering services29% Virtual receptionistGo-centric Limited is a Customer Service Outsourcing company in Glasgow, Scotland. Founded in 1996, the team provides Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Roslin, Scotland
Services provided
80% Call Center Services20% Customer Service OutsourcingFocus Areas
38% Answering services37% Virtual receptionist25% Inbound appointment schedulingConnect Communications Services Ltd is a call center. They are headquartered in Roslin, Scotland and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr10 - 49Edinburgh, Scotland
Services provided
50% Call Center Services50% Back Office OutsourcingFocus Areas
34% Answering services33% Inbound appointment scheduling33% Virtual receptionistClinic Answer is an answering service and Back Office Outsourcing company in Wokingham, England and Edinburgh, Scotland. Their services include Call Center Services and Back Office Outsourcing.
Read moreSee All Locations (2)Edinburgh, Scotland
Hudson House, 8 Albany Street
Edinburgh, Scotland EH1 3QB10 - 15
+44 800 804 6056
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$1,000+< $25 / hr250 - 999Glasgow , Scotland
Services provided
100% Call Center ServicesFocus Areas
100% Answering services1Call Direct is an answering service. The firm is based in Glasgow , Scotland and Motherwell, Scotland. Their team focuses on Call Center Services.
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UndisclosedUndisclosed10 - 49Edinburgh , Scotland
Services provided
60% Call Center Services40% Commercial Brokerage ServicesFocus Areas
100% Answering servicesHudson House is a call center service. Their small team is in Edinburgh , Scotland. Their team focuses on Call Center Services and Commercial Brokerage Services.
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UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Services provided
70% Call Center Services30% Sales OutsourcingFocus Areas
57% Answering services29% Virtual receptionist14% Inbound appointment schedulingSee all 31 projectsAnswerConnect is a Contact Center Services provider specializing in Inbound Call Center and Customer Support Services. Reviews highlight their efficient call handling and customer care services, with clients praising their professionalism and ease of collaboration. Around 90% of reviewers note positive experiences, emphasizing their ability to improve productivity and cost-effectiveness for businesses.
Reviews mention Personable
The feedback regarding AnswerConnect's personable approach is overwhelmingly positive. Clients appreciate the personalized service provided by their virtual receptionists, noting that the tailored solutions contribute significantly to enhancing customer service. One client highlighted the strong communication, stating that AnswerConnect's team asks insightful questions during setup and remains accessible for support. Overall, clients express satisfaction with the organization's ability to deliver a friendly and customized experience.-
Answering Service for Tech Company
5.0 Mar 8, 2021We’ve received a few reviews that have commented on how strong our customer service is. AnswerConnect has a lot to do with that because they deal directly with callers. They offer a very personalized and custom solution.
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17 of 31 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 31 ReviewsCall Center Services PROJECT HIGHLIGHT
Answering Service for Tech Company
5.0 — AnswerConnect’s virtual receptionists follow a script while answering calls for a tech company. Dealing directly with the client’s customers, they screen each call, quality leads, and book Read moreWas this helpful?
Industry Experience
AnswerConnect has received positive feedback across multiple industries, including Retail, Legal, Manufacturing, Arts & Entertainment, Information Technology, Healthcare, Transportation, and Consumer Products. Clients commend their effective call handling, personalized customer service, and ability to manage large call volumes, which enhances productivity and customer satisfaction. Overall, the sentiment is highly favorable, particularly in sectors like Healthcare and Manufacturing, where reliable, efficient communication is crucial.
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Retail Legal Manufacturing Arts, entertainment & music Information technology Other Industry Transportation Healthcare Real estate Consumer Products Business services Financial services Telecommunications Advertising & marketingWas this helpful?
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Dallas, Texas (2) Farmingdale, New York (2) Pittsburgh, Pennsylvania (2) Santa Ana, California (1) Vacaville, California (1) Pittsburg, Kansas (1) Houston, Texas (1) Foley, Alabama (1) Chicago, Illinois (1) New York City, New York (1) Covina, California (1) Sacramento, California (1) Maitland, Florida (1) Sunnyvale, California (1) Charlotte, North Carolina (1) Chandler, Arizona (1) Portland, Oregon (1) Spokane, Washington (1) Vancouver, Washington (1) Owensboro, Kentucky (1) Orlando, Florida (1) Hampton, Virginia (1) Franklin Lakes, New Jersey (1) Miami, Florida (1) Island Park, New York (1) Pikeville, Kentucky (1) Spring City, Pennsylvania (1)Was this helpful?
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$1,000+< $25 / hr10 - 49Glasgow, Scotland
Services provided
25% Call Center Services25% Back Office Outsourcing25% HR Consulting +125% Other IT Consulting and SIFocus Areas
100% Answering servicesZinc Group LTD is a Back Office Outsourcing company. The Glasgow, Scotland-based company offers Back Office Outsourcing and Call Center Services.
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$10,000+< $25 / hr1,000 - 9,999Glasgow , Scotland
Services provided
25% Call Center Services35% Customer Service Outsourcing10% Back Office Outsourcing +410% Corporate Training & Coaching10% Sales Outsourcing5% AI Development5% Other Application DevelopmentFocus Areas
100% Answering servicesLarge Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (5)Glasgow , Scotland
Anderston House 389 Argyle Street
Glasgow , Scotland G2 8LR251 - 300
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$1,000+< $25 / hr10 - 49Aberdeen , Scotland
Services provided
100% Call Center ServicesFocus Areas
100% Answering servicesPhoenix 24-7, a small telephone answering service, is in Aberdeen , Scotland. The team specializes in Call Center Services.
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$1,000+< $25 / hr10 - 49Dunbartonshire, Scotland
Services provided
100% Call Center ServicesFocus Areas
100% Answering servicesVirtual VIP Ltd is a Dunbartonshire, Scotland-based call center. They specialize in Call Center Services.
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UndisclosedUndisclosed10 - 49Kirkcaldy , Scotland
Services provided
90% Call Center Services10% Customer Service OutsourcingFocus Areas
100% Answering servicesConnect First is a call center. Their small team is in Kirkcaldy , Scotland. Their team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Services provided
70% Call Center Services30% Customer Service OutsourcingFocus Areas
45% Answering services45% Virtual receptionist10% Inbound appointment schedulingSee all 18 projectsAnswerForce is a Contact Center Services provider specializing in Customer Support and Call Handling. Their reviews are predominantly positive, with 90% of reviewers highlighting their professionalism and responsive customer service. Clients commend AnswerForce's script customization and adaptability in managing complex call handling needs, though one review mentioned challenges in communication and billing. Overall, AnswerForce is praised for its excellent Customer Service Center capabilities.
9 of 14 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 14 ReviewsCall Center Services PROJECT HIGHLIGHT
Answering Service for Oil & Gas Service Company
5.0 — AnswerForce serves as the answering service team across several locations for an oil and gas service company. The team handles incoming calls on a 24/7 basis. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, clients express positive sentiments regarding AnswerForce's cost-effectiveness and value for money. Several reviews highlight competitive pricing and flexible billing structures tailored to call volumes, such as a client noting a monthly cost of $225 for comprehensive service. Additionally, clients appreciate the high-quality service relative to pricing, with one stating that AnswerForce offers 'excellent service at a good cost.' However, some feedback indicates room for improvement in pricing transparency and billing clarity.Was this helpful?
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See All Locations (3)Edinburgh, Scotland
11 Rutland Street
Edinburgh, Scotland EH1 2AB76 - 100
08000119020
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$1,000+< $25 / hr2 - 9Glasgow, Scotland
Services provided
50% Call Center Services50% Back Office OutsourcingFocus Areas
100% Answering servicesTime Assistant, a small Back Office Outsourcing and call center company, is in Glasgow, Scotland. The team offers Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9Dunfermline, Scotland
Services provided
35% Call Center Services65% Back Office OutsourcingFocus Areas
100% Answering servicesJH Virtual Assistant is a Back Office Outsourcing company. They are headquartered in Dunfermline, Scotland. Their team focuses on Back Office Outsourcing and Call Center Services.
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$10,000+$150 - $199 / hr2 - 9East Kilbride, Scotland
Services provided
10% Call Center Services20% Advertising20% E-Commerce Development +420% Search Engine Optimization10% Back Office Outsourcing10% Customer Service Outsourcing10% Sales OutsourcingFocus Areas
100% Answering servicesMotivation Marketing is an Advertising company. They were established in 1991 and specialize in Advertising and E-Commerce Development.
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$1,000+< $25 / hr2 - 9Glasgow, Scotland
Services provided
33% Call Center Services67% Back Office OutsourcingFocus Areas
34% Answering services33% Inbound appointment scheduling33% Virtual receptionistBack Office Outsourcing company Clyde Offices was founded in 2012. The company provides Back Office Outsourcing and Call Center Services.
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$10,000+Undisclosed50 - 249Glasgow, Scotland
Services provided
20% Call Center Services40% Customer Service Outsourcing30% Back Office Outsourcing +110% Warehousing & DistributionFocus Areas
30% Answering services35% Inbound appointment scheduling35% Virtual receptionistTaskaler is a Customer Service Outsourcing company. They were founded in 2021, and their services include Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Aberdeen , Scotland
Services provided
10% Call Center Services45% Back Office Outsourcing25% HR Consulting +210% Customer Service Outsourcing10% Sales OutsourcingFocus Areas
100% Answering servicesH-Line Soft is a midsize Back Office Outsourcing company based in Secunderabad, India and Fremont, California. The team provides Back Office Outsourcing and HR Consulting.
Read moreSee All Locations (4)Aberdeen , Scotland
177 j Hardgate
Aberdeen , Scotland AB11 6YB0203.239.7823
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List of the Top 1 Scotland Answering Services Companies
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$1,000+< $25 / hr250 - 999Edinburgh , Scotland
Ability to deliver
24.1/40.016.2/20 Reviews7.9/10 Clients & Experience0/10 Market PresenceService focus
30% Call Center Services50% Answering services70% Other -
$1,000+< $25 / hr50 - 249Edinburgh, Scotland
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
70% Call Center Services80% Answering services30% Other -
$5,000+< $25 / hr50 - 249Port glasgow, Scotland
Ability to deliver
5.5/40.00/20 Reviews1.5/10 Clients & Experience4/10 Market PresenceService focus
60% Call Center Services40% Answering services40% Other -
UndisclosedUndisclosed50 - 249Glasgow, Scotland
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
25% Call Center Services71% Answering services75% Other -
$1,000+< $25 / hr10 - 49Roslin, Scotland
Ability to deliver
6.1/40.00/20 Reviews0.6/10 Clients & Experience5.5/10 Market PresenceService focus
80% Call Center Services38% Answering services20% Other -
Undisclosed< $25 / hr10 - 49Edinburgh, Scotland
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
50% Call Center Services34% Answering services50% Other -
$1,000+< $25 / hr250 - 999Glasgow , Scotland
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services100% Answering services -
UndisclosedUndisclosed10 - 49Edinburgh , Scotland
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Call Center Services100% Answering services40% Other -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
24.5/40.015/20 Reviews1/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services57% Answering services30% Other -
$1,000+< $25 / hr10 - 49Glasgow, Scotland
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Call Center Services100% Answering services75% Other -
$10,000+< $25 / hr1,000 - 9,999Glasgow , Scotland
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
25% Call Center Services100% Answering services75% Other -
$1,000+< $25 / hr10 - 49Aberdeen , Scotland
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services100% Answering services -
$1,000+< $25 / hr10 - 49Dunbartonshire, Scotland
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services100% Answering services -
UndisclosedUndisclosed10 - 49Kirkcaldy , Scotland
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
90% Call Center Services100% Answering services10% Other -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
31.2/40.014.6/20 Reviews8.3/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services45% Answering services30% Other -
$1,000+< $25 / hr2 - 9Glasgow, Scotland
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Call Center Services100% Answering services50% Other
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