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Top Answering Service in Seattle

Ratings Updated: May 7, 2026

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1 Leaders 6 Contenders

7 Companies

Country: United States

State: Washington

City: Seattle

Inbound Services: Answering services

List of the Top Seattle Answering Services Companies

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What are Featured Providers?

Moneypenny USA (formerly VoiceNation)

4.4 53 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Serves Seattle, WA

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

63% Answering services

37% Virtual receptionist

Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

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0 of 1 reviews is 5 stars

1 new review for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews highlight a mix of positive and constructive feedback regarding Moneypenny USA's services. Clients appreciate the prompt onboarding and initial customer service, with one noting timely delivery of products. However, concerns were raised about inconsistent service quality and communication after becoming a customer. One client specifically mentioned unexpected charges, indicating a need for clearer pricing structures. Overall, while the initial experience is favorable, there are significant areas for improvement.
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18 of 51 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Nonprofit Organization
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
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Industry Experience

VoiceNation has demonstrated strong capabilities across various industries including medical staffing, mental health, business services, real estate, and construction. Clients consistently commend their responsiveness, adaptability, and ability to provide custom solutions tailored to specific needs. In the medical sector, they excel in handling call volumes efficiently, while in business services, their lead sorting has positively impacted client engagement. Overall, the sentiment is highly positive, indicating VoiceNation’s effectiveness as a reliable partner for organizations seeking quality call handling services.
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Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications Construction

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Sound Telecom

4.2 19 reviews

Undisclosed

Undisclosed

10 - 49

Seattle, WA

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Focus Areas

50% Answering services

25% Inbound appointment scheduling

25% Virtual receptionist

Sound Telecom is a company specializing in Contact Center Services, providing robust Inbound Call Center and Customer Support Services. Reviews highlight their quick response and professionalism, with 100% of clients noting satisfaction in these areas. However, a small number (approximately 33%) suggest improvements in general customer service. Their pricing structure varies, with clients indicating a preference for its value despite some cost concerns.

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Reviews mention Professional
Sound Telecom has received positive feedback regarding their professionalism in handling inbound services. Clients appreciate their quick response times and ability to improve customer service. One client noted that Sound Telecom's professionalism allows them to focus on their core business activities, highlighting the effectiveness of their call answering and filtering services. Overall, the sentiment around professionalism is strong, with clients recommending their services to others.

Answering Services for Education Service

5.0 Aug 12, 2017

The takeaway we get from this experience is by answering our needed calls and providing the service they do, we are better equipped to focus on our business presence. Professionalism is a noted strength of the service provider. We began using them in May 2014 and still do.
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Industry Experience

Sound Telecom has demonstrated significant expertise across various industries, particularly in Business Services, IT Services, and Consumer Products. Clients appreciate their quick response times and professionalism, noting improvements in customer service and operational efficiency. Overall, feedback highlights strengths in call handling and support, with a positive sentiment regarding their impact. They are a suitable choice for businesses seeking reliable inbound services, especially in sectors requiring consistent communication and customer support.
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Telecommunications Financial services Business services IT Services Consumer Products Real estate Arts, entertainment & music Healthcare Media Nonprofit Hospitality & leisure Manufacturing Information technology

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Average Project Cost Breakdown

Less than $10,000 (12) $10,000 to $49,000 (6)

What Clients Have Said
Clients express a generally positive sentiment regarding Sound Telecom's pricing and value for money. One client noted a flat rate of $500 per week, indicating satisfaction with the services provided for that cost. Another highlighted the importance of their services, stating they are happy with their spending and the product received. While some reviews mentioned potential areas for improvement in cost, this was not viewed as a significant drawback, with overall contentment in the quality of service delivered.
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Seattle, WA

1131 Poplar Pl S
Seattle, WA 98144
2 - 5

+1.206.686.1202

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Direct Interactions

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Seattle, WA

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Focus Areas

67% Answering services

33% Inbound appointment scheduling

Direct Interactions is a call center company in Seattle, Washington. Their services include Call Center Services and Customer Service Outsourcing.
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Bellmedex

Not yet reviewed

$1,000+

$25 - $49 / hr

1,000 - 9,999

Renton, WA

Services provided

20% Call Center Services

50% Customer Service Outsourcing

30% Back Office Outsourcing

Focus Areas

30% Answering services

35% Inbound appointment scheduling

35% Virtual receptionist

Bellmedex is a Customer Service Outsourcing company established in 2013. The large team provides Customer Service Outsourcing and Back Office Outsourcing.
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Imagenet LLC

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Kent, WA

Services provided

12% Call Center Services

50% Back Office Outsourcing

25% Customer Service Outsourcing +1

13% Sales Outsourcing

Focus Areas

100% Answering services

Imagenet LLC is a Back Office Outsourcing company. The team specializes in Back Office Outsourcing and Customer Service Outsourcing and is located in Tampa, Florida and Lake Forest, California.
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Kent, WA

6411 South 216th St.
Kent, WA 98032
1001 - 2000

(877) 272-0705

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Pro Call Center Inc

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Fife, WA

Services provided

75% Call Center Services

25% Customer Service Outsourcing

Focus Areas

33% Answering services

34% Virtual receptionist

33% Inbound appointment scheduling

Pro Call Center Inc is a Fife, Washington-based answering service. They specialize in Call Center Services and Customer Service Outsourcing.
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Cascade Answering Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Puyallup, WA

Services provided

75% Call Center Services

25% Customer Service Outsourcing

Focus Areas

33% Answering services

34% Virtual receptionist

33% Inbound appointment scheduling

Cascade Answering Solutions is an answering service. Their small team is in Puyallup, Washington and offers Call Center Services and Customer Service Outsourcing. The agency was launched in 2015.
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Nivista Technologies

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Seattle, WA

Services provided

100% Call Center Services

Focus Areas

100% Answering services

Nivista Technologies, a phone answering service, is based in Hyderabad, India and Seattle, Washington. Their services include Call Center Services.
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Seattle, WA

701 5th Avenue Suite 4200
Seattle, WA 98104

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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Sound Telecom

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 1 Seattle Answering Services Companies

Sound Telecom

Undisclosed

Undisclosed

10 - 49

Seattle, WA

Ability to deliver

27.8/40.0

13.6/20 Reviews

8.1/10 Clients & Experience

6.1/10 Market Presence

Service focus

50% Call Center Services

50% Answering services

50% Other

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Direct Interactions

$1,000+

< $25 / hr

1,000 - 9,999

Seattle, WA

Ability to deliver

5.6/40.0

0/20 Reviews

0/10 Clients & Experience

5.6/10 Market Presence

Service focus

60% Call Center Services

67% Answering services

40% Other

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Bellmedex

$1,000+

$25 - $49 / hr

1,000 - 9,999

Renton, WA

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

20% Call Center Services

30% Answering services

80% Other

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Imagenet LLC

Undisclosed

Undisclosed

1,000 - 9,999

Kent, WA

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

12% Call Center Services

100% Answering services

88% Other

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Pro Call Center Inc

Undisclosed

Undisclosed

10 - 49

Fife, WA

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

75% Call Center Services

33% Answering services

25% Other

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Cascade Answering Solutions

Undisclosed

Undisclosed

10 - 49

Puyallup, WA

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

75% Call Center Services

33% Answering services

25% Other

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Nivista Technologies

$1,000+

< $25 / hr

50 - 249

Seattle, WA

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

100% Call Center Services

100% Answering services

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Top Answering Service in Seattle

List of the Top Seattle Answering Services Companies

Reviewed 1 time in the past 6 months

Call Center Services for Nonprofit Organization

Industry Experience

Select Industry to see insights

Reviews mention Professional

Answering Services for Education Service