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Top Phone Support Services in Montreal

Ratings Updated: June 16, 2026

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11 Companies

Country: Canada

Province: Quebec

City: Montreal

Customer Service Outsourcing: Phone Support Services

List of the Top Montreal Customer Service Phone Support Companies

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FlairsTech

4.6 10 reviews

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Premier Verified

$50,000+

< $25 / hr

1,000 - 9,999

Montréal, Canada

Services provided

15% Customer Service Outsourcing

20% IT Managed Services

15% Application Management & Support +4

15% Call Center Services

15% Custom Software Development

10% AI Development

10% Enterprise App Modernization

Focus Areas

30% Phone Support Services

45% Chat Support Services

25% Email Support Services

FlairsTech is a Customer Service Outsourcing company specializing in Customer Support Services and Call Center Solutions. Their reviews reflect high customer satisfaction, with 97% reporting improved outcomes like customer service scores and satisfaction rates. Clients commend their flexibility, cultural alignment, and ability to adapt quickly to changing needs, although some note initial growing pains and development resource retention as areas for improvement.

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Industry Experience

FlairsTech has demonstrated expertise across various industries, including Construction, Consumer Products & Services, Hospitality, Media, Sports, and Financial Services. Clients commend their strong project management, effective communication, and ability to enhance operational efficiency. Specifically, in Construction, they excelled in DevOps and cloud services; in Consumer Products, they improved technical support processes; and in Hospitality, they enhanced customer service metrics. Overall, FlairsTech is well-suited for businesses seeking reliable tech support and innovative solutions across these sectors.
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Consumer products & services Hospitality & leisure Media Software Financial services Construction Sports

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Canada (6) United States (3) Australia (1)

This provider is fluent in 10 languages:

English

Spanish

Arabic

Italian

German

Dutch

French

Polish

Portuguese

Swedish

This provider is available in 22 time zones:

Colombia Time (COT)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Greenwich Mean Time (GMT)

Japan Standard Time (JST)

Arabia Standard Time (AST)

Alaska Standard Time (AKST)

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1 of 2 Montreal-based review is 5 stars

$200,000 – $999,999 avg. project cost for Customer Service Outsourcing services in Montreal

Montreal-based Customer Service Outsourcing project highlight

Customer Service Outsourcing for Travel Agency
5.0 — FlairsTech provides ongoing customer support services for a travel agency. They focus on email and chat support and handling phone calls. The team also assists with back-office operations. Read more
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Review Rating from Clients

4.4/5.0

Quality

4.5

Schedule

4.5

Cost

4.5

Willing to Refer

4.6

Reviewers in Montreal commend FlairsTech for providing diverse solutions including backend, frontend, and support services, effectively managing projects and scaling teams. Their flexible, innovative approach and reliable delivery have resulted in improved performance, customer support, and project success.
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ContactPoint 360

4.8 6 reviews
Premier Verified

$1,000+

$25 - $49 / hr

1,000 - 9,999

Montréal, Canada

Services provided

29% Customer Service Outsourcing

41% Call Center Services

19% Back Office Outsourcing +1

11% Sales Outsourcing

Focus Areas

45% Phone Support Services

25% Chat Support Services

20% Email Support Services +1

10% Order Processing & Taking

ContactPoint 360 is a Customer Service BPO and outsourcing company specializing in call center solutions and remote customer care. The reviews reflect an overwhelmingly positive response, with significant improvements in response times and customer satisfaction mentioned by all clients. Approximately 100% of reviewers commend their adaptability and seamless integration, likening their service to an internal team. Some suggest enhanced reporting detail would add further value.

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2 of 3 reviews are 5 stars

3 new reviews for Customer Service Outsourcing services

$10,000 – $49,000 avg. project cost

Reviewed 3 times in the past 6 months
Recent reviews for ContactPoint 360 reflect a strong overall sentiment, highlighting their effective project management and commitment to quality. Clients noted significant improvements in response times and customer satisfaction. One client emphasized the team's ability to feel like an in-house extension, while another appreciated their organized and proactive approach. Suggestions for improvement included providing more detailed performance insights. Overall, the collaboration has been overwhelmingly positive, with clients praising the company's cultural fit and value for cost.
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3 of 5 Customer Service Outsourcing reviews are 5 stars

5 new reviews for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Marketing Agency
5.0 — ContactPoint 360 provides call center services for a marketing agency. The team manages inbound and outbound call operations, customer email and chat support, and some administrative back-office Read more
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Industry Experience

ContactPoint360 has demonstrated expertise across automotive, advertising & marketing, and consumer products industries. Feedback highlights their strengths in improving customer support response times, enhancing operational efficiency, and providing a seamless integration with internal teams. Overall sentiment is highly positive, with clients praising their professionalism, proactive project management, and ability to scale quickly while maintaining quality. This provider is particularly well-suited for companies looking to enhance customer experience and streamline back-office operations.
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Advertising & marketing Automotive Consumer products & services

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Montréal, Canada

35075 Rue de Sorel, 4th Floor Montréal
Montréal, Canada H4P
201 - 250

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CanadaDirect

4.0 2 reviews

$10,000+

< $25 / hr

250 - 999

Dorval, Canada

Services provided

13% Customer Service Outsourcing

52% Call Center Services

20% Back Office Outsourcing +1

15% Sales Outsourcing

Focus Areas

60% Phone Support Services

40% Chat Support Services

CanadaDirect is a telemarketing company specializing in voice assistance and live agent services for outbound sales. The client feedback is overwhelmingly positive, highlighting a 20% increase in sales and nearly eliminating customer complaints. Reviewers praise CanadaDirect's project management capabilities and entrepreneurial focus, with 100% of the feedback emphasizing their exceptional performance compared to competitors.

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Industry Experience

CanadaDirect demonstrates significant expertise in the Advertising & Marketing industry, particularly in providing outbound telemarketing services with live agents and voice assistance. Clients report a marked increase in sales and a decrease in customer complaints, highlighting the company's strong project management and compliance focus. Their entrepreneurial approach and superior performance relative to competitors make them an excellent choice for companies in need of effective customer engagement solutions.
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Advertising & marketing

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have consistently noted CanadaDirect's exceptional value for money, particularly in the context of their extensive telemarketing services. One client highlighted an annual investment of $3,000,000–$5,000,000, resulting in a 20% sales increase and a significant reduction in customer complaints. Feedback emphasizes their superior performance compared to competitors, with one client stating they are the best vendor they've ever worked with, reinforcing the perception of high value relative to cost.
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Review Rating from Clients

5.0/5.0

Quality

4.5

Schedule

4.5

Cost

4.0

Willing to Refer

5.0

Montreal clients commend CanadaDirect for their consistent performance in voice-assisted telemarketing, boosting conversion rates and reducing complaints. Their dedicated team and strategic understanding of client needs ensure effective, compliant customer outreach over decades of collaboration.
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Omnie Integrated Services Inc.

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Montreal, Canada

Services provided

75% Customer Service Outsourcing

25% Back Office Outsourcing

Focus Areas

33% Phone Support Services

34% Chat Support Services

33% Email Support Services

Omnie Integrated Services Inc. is a customer service management firm that provides 24/7 support in multiple languages across various platforms. Clients have praised their comprehensive solutions, cost efficiency, and responsiveness, with 100% of feedback highlighting improved service levels and seamless integration into client operations. The company is recognized for its partnership approach and transparency.

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Industry Experience

Omnie Integrated Services Inc. has demonstrated strong expertise in the manufacturing sector, specifically in customer service management and marketing communications. Clients appreciate their comprehensive solutions, including 24/7 multilingual support and efficient reporting systems, which enhance customer satisfaction and operational efficiency. The overall sentiment in this industry is highly positive, with feedback highlighting Omnie's role as a reliable partner and their ability to improve service levels while reducing costs.
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Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have praised Omnie Integrated Services Inc. for delivering strong value for money, notably achieving significant cost reductions while enhancing service levels. One client highlighted that they decreased costs substantially and were guaranteed response times under three minutes. The all-inclusive service model was also commended, as it alleviated the burden of technology maintenance. Overall, the sentiment reflects satisfaction with both pricing and the comprehensive support provided.
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Montreal, Canada

1500 – 1155 Metcalfe Street
Montreal, Canada H3B 2V6
76 - 100

+1 (833) 660-1684

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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Montréal, Canada

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Focus Areas

70% Phone Support Services

15% Email Support Services

10% Chat Support Services +1

5% Order Processing & Taking

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Montréal, Canada

880 Rue Roy Est
Montréal, Canada H2L 1E6
2 - 5

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FTalent

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Montréal, Canada

Services provided

60% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

70% Phone Support Services

15% Chat Support Services

15% Email Support Services

FTalent specializes in providing cost-effective and high-performance customer service outsourcing solutions to businesses. We build dedicated teams in Mexico, selecting the top 1% of customer
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Montréal, Canada

1000 Sherbrooke St W
Montréal, Canada H3A 3G4
6 - 9

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Nordia

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Laval, Canada

Services provided

30% Customer Service Outsourcing

70% Call Center Services

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Nordia is a telephone answering service based in Laval, Canada. Launched in 1999, the team focuses on Call Center Services and Customer Service Outsourcing.
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Gexel Telecom

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Montreal, Canada

Services provided

42% Customer Service Outsourcing

33% Back Office Outsourcing

25% Call Center Services

Focus Areas

30% Phone Support Services

40% Chat Support Services

30% Order Processing & Taking

Gexel Telecom is a Customer Service Outsourcing company. They offer Customer Service Outsourcing and Back Office Outsourcing and were launched in 1998.
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VOXDATA

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Montréal, Canada

Services provided

24% Customer Service Outsourcing

52% Call Center Services

13% Back Office Outsourcing +1

11% Sales Outsourcing

Focus Areas

47% Phone Support Services

53% Chat Support Services

VOXDATA is a call center service. They were established in 1995 and provide Call Center Services and Customer Service Outsourcing.
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LeadForAgents

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Laval, Canada

Services provided

10% Customer Service Outsourcing

40% Advertising

20% Social Media Marketing +3

10% Content Marketing

10% Pay Per Click

10% Search Engine Optimization

Focus Areas

50% Phone Support Services

50% Chat Support Services

LeadForAgents, an Advertising company, was launched in 2022. The small team focuses on Advertising and Social Media Marketing.
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@liveconx

4.0 3 reviews

$1,000+

< $25 / hr

50 - 249

Cornwall, Canada

Services provided

55% Customer Service Outsourcing

30% Call Center Services

15% Sales Outsourcing

Focus Areas

27% Phone Support Services

45% Chat Support Services

28% Order Processing & Taking

@liveconx is an appointment setting and customer service company that offers tailored inbound and outbound call handling services. Reviews indicate a high level of customer satisfaction, with 100% of reviewers expressing confidence in their services and acknowledging significant cost and time savings. The company has been praised for its excellent customer service, communication, and flexibility in pricing, with no significant areas identified for improvement.

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Reviews mention High-quality work
The feedback regarding @liveconx highlights a strong sentiment towards their high-quality work. Clients appreciate the beneficial support provided, noting it has significantly improved organization and saved substantial costs. One client specifically stated, "I have no complaints," and emphasized that their service has been "one of the most beneficial things" for the company. Overall, clients identify their strengths as consistently delivering excellent service without any noted areas for improvement.

Appointment Setting for Transportation Business

5.0 Dec 24, 2017

I have no complaints. Their help has been very beneficial. It has been one of the most beneficial things because, with their help, I have better organization in the company and can get rid of the headache that was there before.
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Industry Experience

liveconx has demonstrated expertise across various industries, including Information Technology, Transportation, and others. Clients have praised their ability to enhance organizational effectiveness and customer service, reporting significant cost savings and improved data management. Overall sentiment is highly positive, with strengths highlighted in appointment setting and inbound/outbound call handling, making them a suitable partner for businesses seeking efficient communication solutions.
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Information technology Transportation Other Industry

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Average Project Cost Breakdown

Less than $10,000 (1) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have generally expressed satisfaction with @liveconx's pricing and the value they receive. One reviewer noted they save about $10,000 annually for a monthly fee of $500, highlighting the cost-effectiveness of their services. Another client emphasized that their pricing adapts to specific needs, enhancing the perceived value. Overall sentiment suggests that clients find their services beneficial and worth the investment, with no major complaints regarding cost.
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Dallas, Texas (1) North Bergen, New Jersey (1) Saint Albans, New York (1)

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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 FlairsTech

2 ContactPoint 360

3 CanadaDirect

4 Omnie Integrated Services Inc.

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 4 Montreal Customer Service Phone Support Companies

FlairsTech

$50,000+

< $25 / hr

1,000 - 9,999

Montréal, Canada

Ability to deliver

33.4/40.0

16.6/20 Reviews

8.7/10 Clients & Experience

8.1/10 Market Presence

Service focus

15% Customer Service Outsourcing

30% Phone Support Services

85% Other

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ContactPoint 360

$1,000+

$25 - $49 / hr

1,000 - 9,999

Montréal, Canada

Ability to deliver

28.7/40.0

16.4/20 Reviews

4.8/10 Clients & Experience

7.5/10 Market Presence

Service focus

29% Customer Service Outsourcing

45% Phone Support Services

71% Other

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CanadaDirect

$10,000+

< $25 / hr

250 - 999

Dorval, Canada

Ability to deliver

31.6/40.0

16.2/20 Reviews

8.8/10 Clients & Experience

6.6/10 Market Presence

Service focus

13% Customer Service Outsourcing

60% Phone Support Services

87% Other

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Omnie Integrated Services Inc.

$1,000+

< $25 / hr

50 - 249

Montreal, Canada

Ability to deliver

23.6/40.0

16.2/20 Reviews

1.9/10 Clients & Experience

5.5/10 Market Presence

Service focus

75% Customer Service Outsourcing

33% Phone Support Services

25% Other

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Webhelp

Undisclosed

Undisclosed

10,000+

Montréal, Canada

Ability to deliver

7.2/40.0

0/20 Reviews

0/10 Clients & Experience

7.2/10 Market Presence

Service focus

33% Customer Service Outsourcing

70% Phone Support Services

67% Other

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FTalent

$1,000+

< $25 / hr

50 - 249

Montréal, Canada

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

60% Customer Service Outsourcing

70% Phone Support Services

40% Other

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Nordia

$1,000+

< $25 / hr

1,000 - 9,999

Laval, Canada

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

30% Customer Service Outsourcing

50% Phone Support Services

70% Other

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Gexel Telecom

$1,000+

< $25 / hr

250 - 999

Montreal, Canada

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

42% Customer Service Outsourcing

30% Phone Support Services

58% Other

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VOXDATA

$1,000+

< $25 / hr

250 - 999

Montréal, Canada

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

24% Customer Service Outsourcing

47% Phone Support Services

76% Other

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LeadForAgents

Undisclosed

Undisclosed

10 - 49

Laval, Canada

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

10% Customer Service Outsourcing

50% Phone Support Services

90% Other

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@liveconx

$1,000+

< $25 / hr

50 - 249

Cornwall, Canada

Ability to deliver

20.2/40.0

13/20 Reviews

2.1/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Customer Service Outsourcing

27% Phone Support Services

45% Other

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Top Phone Support Services in Montreal

List of the Top Montreal Customer Service Phone Support Companies

Industry Experience

Select Industry to see insights

Customer Service Outsourcing for Travel Agency

Reviewed 3 times in the past 6 months

Call Center Services for Marketing Agency

Industry Experience

Select Industry to see insights

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention High-quality work

Appointment Setting for Transportation Business

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

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