Home Call Centers Virtual Receptionist Brazil

Top Virtual Receptionist Services in Brazil

Ratings Updated: April 25, 2025

Clutch publishes objective research and verified client reviews. We may earn a fee for some placements. Learn more

All Companies Services Guide Virtual Receptionist Trends

3 Companies

Search with AI

0 Leaders 3 Contenders

3 Companies

Country: Brazil

Inbound Services: Virtual receptionist

List of the Top Brazil Virtual Receptionist Companies

Sponsored

Featured

What are Featured Providers?
Moneypenny USA (formerly VoiceNation)

4.5 52 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Serves Brazil

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

37% Virtual receptionist

63% Answering services

Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

See all 52 projects
18 of 50 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Nonprofit Organization

5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more

Read 50 Reviews

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (40)

$10,000 to $49,000 (8)

$50,000 to $199,999 (0)

$200,000 to $999,999 (0)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Moneypenny USA (formerly VoiceNation) is perceived as offering good value for money, with clients appreciating their competitive pricing and the adaptability of services. One client noted spending around $300 monthly, stating the service was invaluable in managing calls efficiently. Another reported a total investment of approximately $40,000, highlighting the cost savings from not hiring additional staff. Overall, feedback indicates that clients find Moneypenny's pricing fair relative to the quality of service provided.

Read All Reviews

Was this helpful?

Melbourne, Florida (1)

Miami, Florida (1)

Tampa, Florida (1)

Atlanta, Georgia (1)

Wichita, Kansas (1)

Blue Springs, Missouri (1)

Chesterfield, Missouri (1)

Charlotte, North Carolina (1)

Concord, North Carolina (1)

Greenville, North Carolina (1)

High Point, North Carolina (1)

Greenville, South Carolina (1)

Baytown, Texas (1)

Dallas, Texas (1)

Friendswood, Texas (1)

Frisco, Texas (1)

Galveston, Texas (1)

Garland, Texas (1)

Nacogdoches, Texas (1)

Midland, Texas (1)

Hanover Park, Illinois (1)

Oak Lawn, Illinois (1)

Columbus, Indiana (1)

Eastpointe, Michigan (1)

Minneapolis, Minnesota (1)

Long Branch, New Jersey (1)

Staten Island, New York (1)

Syracuse, New York (1)

Milwaukee, Wisconsin (1)

Los Angeles, California (1)

San Francisco, California (1)

Colorado Springs, Colorado (1)

Las Vegas, Nevada (1)

Phoenix, Arizona (1)

Scottsdale, Arizona (1)

Bismarck, North Dakota (1)

Taunton, Massachusetts (1)

Philadelphia, Pennsylvania (1)

Pittsburgh, Pennsylvania (1)

Fairburn, Georgia (1)

Rockingham, North Carolina (1)

Wadesboro, North Carolina (1)

Etowah, Tennessee (1)

Sylacauga, Alabama (1)

Ocean View, Delaware (1)

Harlan, Kentucky (1)

Was this helpful?
View Profile Visit Website
Prialto

5.0 36 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Brazil

Services provided

10% Call Center Services

70% Back Office Outsourcing

10% Customer Service Outsourcing +1

10% Sales Outsourcing

Focus Areas

Prialto is a company offering Contact Center Services, specializing in customer support, scheduling, and administrative tasks. Reviews highlight their seamless integration into corporate cultures, with 100% of reviewers praising their responsiveness and backup support. Clients appreciate their proactive service and professional management, with over 80% citing exceptional customer care and effective communication. Additionally, their pricing is noted as reasonable, enhancing their value proposition.

See all 36 projects
Reviews mention Accessible

Clients consistently praise Prialto for its accessibility, noting the team's responsiveness and open communication. One client highlighted the leadership's involvement during onboarding, emphasizing their availability for questions beyond the main project. Another client appreciated the proactive approach of assistants in addressing business complexities, ensuring that support was readily available. Overall, feedback indicates a strong sentiment of accessibility, with clients feeling well-supported and engaged throughout their projects.

Staffing & Administrative Support for Financial Services Co

5.0 Jun 22, 2023

The entire Prialto team was consistently available to navigate the complexity of our business processes. We've had very active and productive discussions on project scope and landed on the appropriate prioritization of activities based on value-add to the business. The learning curve on activities took some time (as was expected), but the entire Prialto team was consistently available to navigate the complexity of our business processes.

Read Full Review

Administrative Support for Concierge Medicine Practice

5.0 Dec 4, 2024

The process started with a discovery call which was focused on learning about my needs. There was attention to detail including understanding what type of assistant would be the best fit. The leadership team was intimately involved during the onboarding process and attended the initial meetings to ensure alignment and role clarity. My VA is outstanding! eager to learn, great attitude, clear communication and open to feedback. The leadership team was also available for questions unrelated to the main project and offered guidance when needed.

Read Full Review

Read All Reviews

Was this helpful?

3 of 3 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Mental Health Counseling Firm

5.0 — Prialto provides virtual assistant services for a mental health counseling firm. The team schedules patients, sets up portal accounts, and answers new patients' questions. Read more

Read 3 Reviews

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (23)

Less than $10,000 (5)

$50,000 to $199,999 (1)

$1,000,000 to $9,999,999 (1)

$10,000,000 + (1)

$200,000 to $999,999 (0)

What Clients Have Said

Clients consistently praise Prialto for its cost-effectiveness and value for money. One executive noted, "Pricing fit our budget" and highlighted the great culture fit and alignment with company values. Another client emphasized that Prialto's services significantly improved efficiency, stating, "I have complete confidence that they will get done well and in a timely manner." Overall, the sentiment reflects satisfaction with the pricing relative to the quality of service received, reinforcing Prialto's reputation as a valuable partner.

Read All Reviews

Was this helpful?

Canada (1)

United States (30)

England (1)

Was this helpful?
View Profile Visit Website
Doctor Sac Contact Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Rio de Janeiro, Brazil

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Focus Areas

50% Virtual receptionist

50% Inbound appointment scheduling

Doctor Sac Contact Center is a call center company. The team provides Call Center Services and Customer Service Outsourcing, and the company is in Rio de Janeiro, Brazil.
Read more

View Profile
Novatrade Brasil

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Sao Paulo, Brazil

Services provided

10% Call Center Services

50% Logistics & Supply Chain Consulting

40% Business Consulting

Focus Areas

100% Virtual receptionist

Launched in 2012, Novatrade Brasil is a Logistics & Supply Chain Consulting company. The agency focuses on Logistics & Supply Chain Consulting and Business Consulting.
Read more

View Profile
Customer Umbrella

5.0 15 reviews

$1,000+

< $25 / hr

250 - 999

São Paulo, Brazil

Services provided

10% Call Center Services

20% Back Office Outsourcing

20% IT Managed Services +4

20% Staffing

15% Customer Service Outsourcing

10% IT Staff Augmentation

5% Recruiting

Focus Areas

40% Virtual receptionist

50% Answering services

10% Inbound appointment scheduling

Customer Umbrella is a company specializing in Contact Center Services, excelling in both inbound and outbound call handling. They provide efficient customer support solutions, evidenced by a 40% reduction in response times and a 25% increase in satisfaction for one client. Consistently praised for professionalism and adaptability, 100% of reviewers highlight their exceptional service and seamless integration into business operations.

See all 15 projects
Reviews mention Understands their clients' needs

Customer Umbrella demonstrates a strong understanding of client needs, as highlighted by positive feedback from clients. For instance, one CEO noted their team's effective evaluation of existing support processes and seamless integration with their systems. Similarly, the Head of Marketing at Room 8 Group praised Customer Umbrella for crafting tailored responses that resonated with players, enhancing engagement. Overall, clients appreciate their proactive communication and commitment to delivering exceptional service, which exceeds expectations.

Customer Support Services for Sports Betting & Gambling Firm

5.0 Mar 3, 2024

The cooperation between our team and theirs was extremely effective. Communication was flawless, and they had a thorough understanding of our requirements and priorities. Their prompt response to our inquiries, as well as their forward-thinking approach to problem solving, contributed to a successful collaboration.

Read Full Review

Customer Support Outsourcing for Game Development Company

5.0 Aug 23, 2023

Their project management was spot-on. Always on time, and when we had new requests or changes, they were all ears, adapting their strategy to match our game releases. What really stands out about Customer Umbrella is how well they understand the gaming world. Their agents spoke our players' language, creating a special connection that boosted loyalty.

Read Full Review

Read All Reviews

Was this helpful?

3 of 4 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support Services for Sports Betting & Gambling Firm

5.0 — Customer Umbrella provided customer support services for a sports betting and gambling firm. Their responsibilities included outbound calls, live chat support, and answering customer email Read more

Read 4 Reviews

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (8)

Less than $10,000 (2)

$50,000 to $199,999 (0)

$200,000 to $999,999 (0)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Customer Umbrella has consistently been praised for their competitive pricing and strong value for money across various client reviews. Clients highlighted their ability to deliver high-quality service within budget constraints, with one noting that their 'pricing fit our budget' and another emphasizing 'good value for cost.' Overall sentiment reflects satisfaction with the balance of cost and service quality, with multiple clients stating that Customer Umbrella exceeded expectations and contributed positively to their operational efficiency.

Read All Reviews

Was this helpful?

Cyprus (2)

Germany (2)

United States (5)

England (1)

Was this helpful?
View Profile

Get closer to kicking off your next project today

Build My Project Brief

Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top Brazil Virtual Receptionist Companies

Doctor Sac Contact Center

Undisclosed

Undisclosed

10 - 49

Rio de Janeiro, Brazil

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

80% Call Center Services

50% Virtual receptionist

20% Other

View Profile Visit Website
Novatrade Brasil

Undisclosed

Undisclosed

10 - 49

Sao Paulo, Brazil

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

10% Call Center Services

100% Virtual receptionist

90% Other

View Profile Visit Website
Customer Umbrella

$1,000+

< $25 / hr

250 - 999

São Paulo, Brazil

Ability to deliver

27.3/40.0

16.6/20 Reviews

6.1/10 Clients & Experience

4.6/10 Market Presence

Service focus

10% Call Center Services

40% Virtual receptionist

90% Other

View Profile Visit Website

Latest Virtual Receptionist Articles

See all articles

How to Build a Budget for Call Center Services [With Template]

Updated January 2, 2025

Sydney Wess

Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

Call Center, Budget Template

Guide to Call Center Outsourcing

Updated December 18, 2024

Hannah Hicklen

Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

Call Center, Outsourcing

How To Hire a Call Center in 4 Steps

Updated December 18, 2024

Sydney Wess

Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.

Call Center, Outsourcing

Similar Categories

Related Services

3pl in Brazil
BPO in Brazil
Logistics & Supply Chain Consulting in Brazil
Call Centers in Brazil
Trucking in Brazil
Transcription in Brazil
Real Estate in Brazil
Human Resources in Brazil
Customs Brokerage in Brazil

Specialties

Lead Generation
Outbound
Answering Services
Appointment Setting
Telemarketing
Third Party Verification
Sales Outsourcing
Inbound Appointment Setting
Order Processing

Popular Locations

Virtual Receptionist in Kyiv
Virtual Receptionist in Australia
Virtual Receptionist in Cape Town
Virtual Receptionist in Portugal
Virtual Receptionist in Johannesburg
Virtual Receptionist in Worcester
Virtual Receptionist in Portland
Virtual Receptionist in Montevideo
Virtual Receptionist in Denver

The right agency, no guesswork. Get matched with the 5 best-fit agencies for your project—in 4 minutes or less.

Get Started

Top Virtual Receptionist Services in Brazil

List of the Top Brazil Virtual Receptionist Companies

Call Center Services for Nonprofit Organization

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Accessible

Staffing & Administrative Support for Financial Services Co

Administrative Support for Concierge Medicine Practice

Call Center Services for Mental Health Counseling Firm

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Understands their clients' needs

Customer Support Services for Sports Betting & Gambling Firm

Customer Support Outsourcing for Game Development Company

Customer Support Services for Sports Betting & Gambling Firm

Average Project Cost Breakdown

What Clients Have Said

Get closer to kicking off your next project today

List of the Top Brazil Virtual Receptionist Companies

Latest Virtual Receptionist Articles

How to Build a Budget for Call Center Services [With Template]

Guide to Call Center Outsourcing

How To Hire a Call Center in 4 Steps

Similar Categories

Related Services

Specialties

Popular Locations