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Top Virtual Receptionist Services in Brazil

Ratings Updated: April 3, 2026
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0 Leaders 7 Contenders

7 Companies

Country: Brazil
Inbound Services: Virtual receptionist

List of the Top Brazil Virtual Receptionist Companies

  • Featured

    What are Featured Providers?

    Moneypenny USA (formerly VoiceNation) Logotype

    Moneypenny USA (formerly VoiceNation)

    4.5 52 reviews
    Verified
    Undisclosed
    < $25 / hr
    50 - 249
    Serves Brazil

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    37% Virtual receptionist
    63% Answering services

    Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

    See all 52 projects

    Reviews mention Efficient

    Clients have consistently praised VoiceNation for their efficiency in handling call management. One client noted that VoiceNation resolved issues related to unanswered calls and complaints, significantly improving their internal processes. They highlighted the team's quick response to a system glitch during onboarding, which saved valuable time. Overall, feedback reflects a strong sentiment towards VoiceNation's ability to provide timely and effective support, with clients appreciating their attentive and proactive customer service.
    • Answering & Directing Calls for Real Estate Brokerage Firm
      5.0 Mar 7, 2019

      Their customer service has been great. They provide exactly what we need and continually drive the project forward. If I ever need support or something to be improved, they’re available and efficient. For example, when there was a system glitch during the onboarding process, they fixed the issue and saved me a significant amount of time.

      Read Full Review
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    18 of 50 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Nonprofit Organization

    5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
    Read 50 Reviews

    Industry Experience

    Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.

    Read All Reviews

    Select Industry to see insights

    Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications

    Average Project Cost Breakdown

    Less than $10,000 (40) $10,000 to $49,000 (8)

    What Clients Have Said

    Clients generally perceive Moneypenny USA as providing good value for money, with competitive pricing and tailored services. One client noted a $40,000 investment yielding significant operational relief, while another spent approximately $300 monthly, appreciating their responsive support. Feedback highlights the adaptability of Moneypenny's services and their effectiveness in handling calls, enhancing customer satisfaction. However, some clients expressed concerns about occasional errors and the need for improved data management, indicating room for enhancement in service delivery.
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    Prialto Logotype

    Prialto

    5.0 44 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Brazil

    Services provided

    10% Call Center Services
    70% Back Office Outsourcing
    10% Customer Service Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    Prialto is a company providing Contact Center Services and Customer Support Services, offering executive support, customer care, and call handling. The reviews reflect a high level of satisfaction, with approximately 90% of feedback noting their exceptional responsiveness and integration into clients' workflows. Clients consistently praise their proactive approach and the seamless continuity of service.

    See all 44 projects
    3 of 3 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Mental Health Counseling Firm

    5.0 — Prialto provides virtual assistant services for a mental health counseling firm. The team schedules patients, sets up portal accounts, and answers new patients' questions. Read more
    Read 3 Reviews

    Industry Experience

    The reviews reflect positive sentiment towards Prialto across various industries including Consulting, Finance, Healthcare, and Advertising. Clients appreciate their expertise in administrative support, project management, and operational efficiency. In Consulting, they excel at enhancing executive productivity and facilitating client engagement. In Finance, they streamline communication and data management. Healthcare clients value their patient scheduling support. Overall, Prialto's strengths lie in responsiveness, quality assistance, and a strong support infrastructure, making them a suitable choice for organizations seeking efficient administrative solutions.

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    Select Industry to see insights

    Consulting Software eCommerce Business services Non-profit Medical Retail Financial services Nonprofit Healthcare Sports Construction Other Industry Engineering Media Real estate Advertising & marketing Banks

    Average Project Cost Breakdown

    $10,000 to $49,000 (24) Less than $10,000 (5) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently report that Prialto offers excellent value for money, with many highlighting their competitive pricing and the quality of service provided. For instance, one client noted that Prialto's pricing fit their budget and described the service as a 'good value for cost.' Another client emphasized the significant return on investment, stating they could take on more clients due to the support received. Overall, the sentiment is overwhelmingly positive, with clients appreciating the balance of cost and high-quality assistance.
    Read All Reviews

    View projects from:

    United States (36) Canada (1) England (1)
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  • Neobpo Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    São Paulo, Brazil

    Services provided

    40% Call Center Services
    30% Back Office Outsourcing
    10% Business Consulting +2
    10% Digital Strategy
    10% IT Managed Services

    Focus Areas

    35% Virtual receptionist
    35% Inbound appointment scheduling
    30% Answering services

    Neobpo is a call center service. Launched in 2017, the team specializes in Call Center Services and Back Office Outsourcing. The company is based in São Paulo, Brazil.

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  • Doctor Sac Contact Center Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Rio de Janeiro, Brazil

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Focus Areas

    50% Virtual receptionist
    50% Inbound appointment scheduling

    Doctor Sac Contact Center is a call center company. The team provides Call Center Services and Customer Service Outsourcing, and the company is in Rio de Janeiro, Brazil.

    Read more
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  • Alfa Contact Center Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Belo Horizonte, Brazil

    Services provided

    100% Call Center Services

    Focus Areas

    35% Virtual receptionist
    35% Answering services
    30% Inbound appointment scheduling

    Alfa Contact Center is an answering service. They are headquartered in Belo Horizonte, Brazil and have small team. Their team provides Call Center Services.

    Read more
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  • Novatrade Brasil Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Sao Paulo, Brazil

    Services provided

    10% Call Center Services
    50% Logistics & Supply Chain Consulting
    40% Business Consulting

    Focus Areas

    100% Virtual receptionist

    Launched in 2012, Novatrade Brasil is a Logistics & Supply Chain Consulting company. The agency focuses on Logistics & Supply Chain Consulting and Business Consulting.

    Read more
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  • Customer Umbrella Logotype

    5.0 20 reviews
    $1,000+
    < $25 / hr
    250 - 999
    São Paulo, Brazil

    Services provided

    10% Call Center Services
    20% Back Office Outsourcing
    20% IT Managed Services +4
    20% Staffing
    15% Customer Service Outsourcing
    10% IT Staff Augmentation
    5% Recruiting

    Focus Areas

    40% Virtual receptionist
    50% Answering services
    10% Inbound appointment scheduling

    Customer Umbrella is a proficient provider of Contact Center Services, excelling in Customer Support Services, Inbound and Outbound Call Center, and Telephonic Support. Reviewers consistently praise their professionalism and seamless integration into client operations, with 100% positive feedback highlighting their outstanding customer service and effective communication. Their expertise in call handling and proactive problem-solving significantly enhances client satisfaction and operational efficiency.

    See all 20 projects
    3 of 4 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Customer Support Services for Sports Betting & Gambling Firm

    5.0 — Customer Umbrella provided customer support services for a sports betting and gambling firm. Their responsibilities included outbound calls, live chat support, and answering customer email Read more
    Read 4 Reviews

    Industry Experience

    Customer Umbrella demonstrates significant expertise across various industries, including Software, Gambling, Design, Manufacturing, Gaming, Retail, Healthcare, and Utilities. Their strengths lie in enhancing operational efficiency, customer support, and seamless integration with client teams. Reviews reflect a positive sentiment regarding their adaptability, responsiveness, and commitment to exceptional service. Clients in the Gaming and Healthcare sectors particularly commend their tailored solutions and proactive communication, making them a strong fit for businesses seeking reliable support in customer-centric environments.

    Read All Reviews

    Select Industry to see insights

    Software Gambling Design Manufacturing Gaming Retail Healthcare Utilities

    More responsive than most other service providers

    Customer Umbrella is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    São Paulo, Brazil

    Av. Paulista Bela Vista
    São Paulo, Brazil 01310

    50 - 75

    +359885379385

    See All Locations (5)
    View Profile
  • POLO Telecom Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Manaus, Brazil

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing +1
    25% Sales Outsourcing

    Focus Areas

    35% Virtual receptionist
    35% Answering services
    30% Inbound appointment scheduling

    POLO Telecom, a small phone answering service, is based in Manaus, Brazil. Their services include Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • Apex America Logotype

    Not yet reviewed

    $10,000+
    Undisclosed
    10,000+
    Sao Paulo, Brazil

    Services provided

    40% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing +3
    10% Content Moderation Services
    5% Business Consulting
    5% Robotics Process Automation

    Focus Areas

    15% Virtual receptionist
    70% Answering services
    15% Inbound appointment scheduling

    Apex America is a telephone answering service. Established in 2003, the firm is in Córdoba, Argentina and ARW, Argentina. Their services include Call Center Services and Back Office Outsourcing.

    Read more

    Sao Paulo, Brazil

    100 Avenida Alfredo Egídio de Souza Aranha
    Sao Paulo, Brazil 04726-170

    751 - 1000

    See All Locations (17)
    View Profile

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List of the Top Brazil Virtual Receptionist Companies

  1. Neobpo Logotype

    Neobpo

    Undisclosed
    Undisclosed
    10,000+
    São Paulo, Brazil

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    40% Call Center Services
    35% Virtual receptionist
    60% Other
    View Profile Visit Website
  2. Doctor Sac Contact Center Logotype

    Doctor Sac Contact Center

    Undisclosed
    Undisclosed
    10 - 49
    Rio de Janeiro, Brazil

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    80% Call Center Services
    50% Virtual receptionist
    20% Other
    View Profile Visit Website
  3. Alfa Contact Center Logotype

    Alfa Contact Center

    Undisclosed
    Undisclosed
    10 - 49
    Belo Horizonte, Brazil

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Call Center Services
    35% Virtual receptionist
    View Profile Visit Website
  4. Novatrade Brasil Logotype

    Novatrade Brasil

    Undisclosed
    Undisclosed
    10 - 49
    Sao Paulo, Brazil

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Call Center Services
    100% Virtual receptionist
    90% Other
    View Profile Visit Website
  5. Customer Umbrella Logotype

    Customer Umbrella

    $1,000+
    < $25 / hr
    250 - 999
    São Paulo, Brazil

    Ability to deliver

    28/40.0
    17/20 Reviews
    6.1/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    10% Call Center Services
    40% Virtual receptionist
    90% Other
    View Profile Visit Website
  6. POLO Telecom Logotype

    POLO Telecom

    Undisclosed
    Undisclosed
    10 - 49
    Manaus, Brazil

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Call Center Services
    35% Virtual receptionist
    75% Other
    View Profile Visit Website
  7. Apex America Logotype

    Apex America

    $10,000+
    Undisclosed
    10,000+
    Sao Paulo, Brazil

    Ability to deliver

    6.8/40.0
    0/20 Reviews
    0/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    40% Call Center Services
    15% Virtual receptionist
    60% Other
    View Profile Visit Website

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