Contact Radical Minds Technologies Pvt Ltd
Get a real-time quoteMultilingual Customer Operations and BPM Services
Radical Minds Technologies Pvt. Ltd. is an India headquartered business process management company that started in 2010 with a team of 50 people and a simple goal of making customer operations easier for its clients. Today, the company has more than 7,000 employees and supports customers in over 20 languages. Its operations include three centres in Gurugram, one in Noida and one in Bengaluru, with a Mumbai centre planned to open soon. The company also has business contact locations in London, United Kingdom, and Ashburn, Virginia, United States, providing a local point of contact for clients in the UK and US.
We support businesses with inbound and outbound call centre services, omnichannel support and collections, customer verification, document processing and other back office operations. Its clients operate across food delivery, online travel, healthcare diagnostics, consumer durables, credit cards, fintech and insurance. Some of these relationships have continued for nearly ten years.
Every engagement begins with understanding the client's business processes, customer journey and service expectations. The team discusses communication channels, language requirements, service levels, escalation procedures and governance needs before building a dedicated team. Teams can start from 20 seats, with quality reviews and regular reporting in place from day one. The focus is on providing reliable support, maintaining clear processes and helping clients manage their customer facing and back office operations effectively.
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Min project size
Undisclosed
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Hourly rate
Undisclosed
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Employees
1,000 - 9,999
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Locations
Gurugram, India
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Year founded
Founded 2010
5 Locations
- Gurugram , India
- Gurugram , India
- Gurugram , India
- Bengaluru , India
- Noida , India
Service Lines
Select Focus Area
- Back Office Outsourcing
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- Inbound Services
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- Customer Service Outsourcing
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- Outbound Services
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Industries
- Medical
- 20%
- Hospitality & leisure
- 17%
- Food & Beverage
- 12%
- eCommerce
- 11%
- Retail
- 10%
- Financial services
- 9%
- Other industries
- 9%
- Insurance
- 7%
- Automotive
- 5%
Clients
- Enterprise (>$1B)
- 51%
- Midmarket ($10M - $1B)
- 39%
- Small Business (<$10M)
- 10%
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Our Story
Founded in 2010 with 50 people, Radical Minds now has 7,000+ employees supporting customers in 20+ languages. We provide inbound and outbound, omnichannel, collections and back office services. Serving industries from fintech to healthcare, we focus on understanding each client's needs, with dedicated teams starting at 20 seats, quality reviews and regular reporting.
What Sets Us Apart
15+ Years of Experience
We have been helping businesses manage customer support and back-office operations since 2010, with experience across multiple industries and long-term client relationships.People and Technology Under One Roof
Our sister company, RMT Engineering, builds chatbots, workflow automation, and quality analytics directly into your support program. You get one partner for both, without a separate tech vendor or integration gap.20+ Languages, Every Time Zone
We support customers in more than 20 languages, with round-the-clock coverage across US, UK and European business hours.Locations (5)
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