Prialto

BACKGROUND

Briefly describe what your company does and your role there. 

My company is in the real estate and property management sector. We obviously manage properties. Single family homes and townhouses are our biggest and most known.

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

Initially our company was looking at contracting contingent workers for non-client-facing services. These include administration and support personnel in departments such as accounting, IT, supply chain, HR, internal communications, and more.

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

The scope of what the Back Office Outsourcing partner includes administration and support personnel in departments such as accounting, IT, supply chain, HR, internal communications.

How many people does your company work with?

6–10

How did you find this provider?

A directory of outsourcing companies

Why did you choose to work with them?

• High ratings or positive reviews
• Pricing fits our budget
• Good value for cost
• Referred to me by a trusted source
• Company values aligned

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

It was a proven good outcome as it helped with administration and support personnel as I mentioned. In very important departments such as accounting, IT, supply chain, HR, internal communications.

How does your team communicate with this service provider?

• Virtual Meetings
• Phone calls

What did you find most impressive or unique about this company?

I'm impressed by the knowledgeable administration and support personnel they hired in the departments such as accounting, IT, supply chain, HR, internal communications.

BACKGROUND

Briefly describe what your company does and your role there. 

I sell insurance and own a branch with my own sales team for farmers insurance.

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

Improving the cost efficiency, improve productivity, better payroll outsourcing.

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

Making sure my clients have good customer experiences using my services and always make sure to get the product that ultimately fits their goals. We sell insurance so we are designed to improve customer confidence and retain customers.

How many people does your company work with?

1–5

How did you find this provider?

Online organic search

Why did you choose to work with them?

• High ratings or positive reviews
• Close to my geographic location
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Referred to me by a trusted source
• Company values aligned

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

Better reliability in my team and overall acceleration of my business was exponential. We have been steadily climbing with sales in our company and are managing our clients better.

How does your team communicate with this service provider?

• In-Person Meetings
• Virtual Meetings
• Phone calls
• Email or Messaging App
• Project Management platform

What did you find most impressive or unique about this company?

We have been steadily climbing with sales in our company and are managing our clients better.

BACKGROUND

Please describe your company and your position there.

I'm a Partner at a consulting firm that works with small business owners from the 500k-25M revenue range.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Prialto?

We needed a disciplined, detailed outreach campaign to prospecting business owners via Linkedin. I wanted someone who could not only put in the activity, but also think critically to help achieve the desired outcome.

SOLUTION

How did you selecPrialto and what were the deciding factors?

I really like the amount of back end support each Productivity Assistant, and how professional their onboarding process was.

Describe the project in detail and walk through the stages of the project.

Create business development list - craft messaging for certain personas - decide on cadences for outreach - follow up on said cadences - send daily reports with responses - rinse and repeat!

How many resources from the Prialto team worked with you, and what were their positions?

PA was my primary support piece, I was also helped out by Fredi (sales leader) who got me paired with the right PA for my BD needs, along with Sara who was instrumental on the onboarding process and backend PA support.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I sourced a new client within 1 month of partnering with Prialto! Over 800 new LI connections in a 2 month period.

How effective was the workflow between your team and theirs?

Extremely effective, love the daily reports.

What did you find most impressive or unique about this company?

They were adaptive to individual client needs, and the robust support behind them was impressive.

Are there any areas for improvement or something they could have done differently?

No, executed exactly as contracted and then some.

BACKGROUND

Please describe your company and your position there.

I have worked with Prialto for several years now and can't speak highly enough about them. I have worked with both in-person and virtual assistants over the years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Prialto?

Virtual assistant services.

SOLUTION

How did you select Prialtro and what were the deciding factors?

I have tried several individuals and companies over the years.

Describe the project in detail and walk through their service package.

Virtual assistant services

How many resources from the Prialtro team worked with you, and what were their positions?

While I have a dedicated assistant, I interact with her manager, substitutes, and other team members on a regular basis who help her.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Scheduling, data management, drafting documents, and really anything that needs to be done. Prialto is by far the best assistant services I have had yet.Not only is there a dedicated assistant, they have a team supporting them, I get daily updates on what was accomplished, and if they don't know how to do something, they are quick to learn how. Thank you, Prialto!

How effective was the workflow between your team and theirs?

So smooth! We do a weekly Zoom to touch base and talk regularly on Slack, like with my other team members.

What did you find most impressive or unique about this company?

Their attention to detail, productivity, and accountability have been impressive throughout the workflow.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I'm the founder of a consulting firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Prialto?

I hired Prialto so I could leverage assistance virtually.

SOLUTION

How did you select this firm and what were the deciding factors?

They were known to me as a reliable business partner within my industry.

Describe the project in detail and walk through their service package.

In addition to confirming appointments, she helps me with details as I prepare for certain events including research on LinkedIn.

How many resources from the vendor's team worked with you, and what were their positions?

I have the main coordinator and have direct access to her manager. They always are organized around having a backup when she's out on PTO.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

My project coordinator keeps me on track and is on the lookout for deadlines that are looming and brings things to my attention that I may have missed while juggling multiple tasks.

How effective was the workflow between your team and theirs?

When something doesn't go smoothly, I'm the culprit! They are very organized.

What did you find most impressive or unique about this company?

EVERY day they ask for feedback and provide a summary of key activities accomplished that day.

Are there any areas for improvement or something they could have done differently?

I'm always open to feedback and tips for how I could more fully leverage their service.