Logica Infotech Services Pvt. Ltd.

BACKGROUND

Please describe your company and your position there.

I'm the Co-Owner at a Healthcare and Insurance company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Logica Infotech Services Pvt. Ltd.?

Medical Billing & Coding Insurance Indexing

SOLUTION

How did you select this firm and what were the deciding factors?

We selected this company as a reference from one of our associates.

Describe the project in detail and walk through their service package.

Medical Billing & Coding Insurance Indexing

How many resources from the vendor's team worked with you, and what were their positions?

20 Customer Service Representatives
8 Team Leads

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

They accomplished the project in the given SLA with best quality.

How effective was the workflow between your team and theirs?

There was a good synergy between our team and their resources.

What did you find most impressive or unique about this company?

Despite of being a mid sized company they always try to please the customer. They have a great connection with the client with all the professionalism.

Are there any areas for improvement or something they could have done differently?

They should start providing their services in the US time zone as well. By this US companies would get the best of services at a very cost effective rate. And, they being a mid sized company would get the opportunity to onboard new clients.